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Crest Lifts Limited Service Manager London & SE Region Position: Service Manager Industry: Lift Service Maintenance Location: Farnborough, Hampshire Reports To: Regional Manager Job Summary: Full Time As a Service Manager for our industry-leading lift company, you will play a critical role in ensuring the seamless operation and management of our services. You will oversee daily operations, manage key accounts, and lead a team of professionals to meet the highest standards of service excellence. Future promotional opportunities based on performance and results. Key Responsibilities - Leadership: Meetings and Coordination: • Conduct weekly review meetings with the Regional Manager to assess performance and align on strategic goals. • Hold weekly meetings with the Administration Manager to discuss administrative processes. Operations Management: • Daily management of the company's management system to ensure accurate record-keeping and compliance. • Serve as the first line of escalation for clients regarding operational issues, providing swift and effective resolutions. • Working and managing with and using data Engineering and Technical Oversight: • Oversee the daily scheduling of engineers work to ensure efficient and timely service delivery. • Schedule technical works and ensure all maintenance and installation activities meet quality standards. Key Account and Client Support Management: • Manage key accounts by building strong relationships and ensuring client satisfaction. • Supervise new contract mobilisation, ensuring smooth transition and implementation of services. Qualifications: • UK Work Permit, entitlement to work in the UK • Good basic education with Maths and English • Clean driving license • Professional qualifications to at least NVQ 3 or above • Strong leadership skills with the ability to manage a diverse team. • Excellent organisational and multitasking abilities. • Strong customer service ethics and problem-solving skills. • Proficient in management systems and scheduling software. • Willing to undergo DBS clearance - a client requirement Skills: • Strong communication skills, both verbal and written, team player. • Excellent interpersonal skills to manage client relationships effectively. • Analytical thinking to assess and improve processes. • Ability to manage projects and meet deadlines efficiently. Salary and Benefits: • Salary: industry competitive base. • Bonus: 10% annual bonus based on performance. • Company electric car. • 25 days holiday, exclusive of national bank holidays. • Company pension scheme. Opportunities for training, career development and promotion exist in our growing businesses. Please email with your CV and a covering note to Ashley Greensmith at Thank you ! Crest Lifts Limited is a wholly owned subsidiary of Provident Lifts Limited and a sister company of Temple Lifts Limited. . Crest Lifts Limited 2025