AV Specialist (Events)/Audio Visual/Events Specialist A fantastic opportunity has arisen for a AV Specialist (Events)/Audio Visual/Events Specialist to join our London based global law firm on a permanent basis. AV Specialist (Events)/Audio Visual/Events Specialist Key Responsibilities: * Support and build strong partnerships with the Regional Section Head and Director of Business Operations for the section to translate business objectives into HR strategies * Serve as one of the primary AV/Hybrid Events contacts to coordinate and support technical requirements for onsite/offsite high-profile event(s) that are assigned to the Senior Specialist. * Schedule, attend and/or manage technical project meetings with Events, stakeholders, and organizers of upcoming Firm and high-profile events * Help identify resources and risks, and communicate to stakeholders the technical expectations and goals for the event * Research availability (and pricing) of special technology or external technical services that may need to be purchased or contracted for a high-profile event * Coordinate and collaborate with all teams involved in a Firm or high-profile event and ensure the technical requirements of the project meets the schedule, budget, and timeline * Schedule, conduct, and oversee technical meetings and rehearsals with contractors to ensure they meet expected quality, pricing, budget, and execution * Work with hotel teams, site managers, vendors, and logistics teams to specify and deliver the aspects of each event site * Consistently provide updates to the organizers, Technology leaders, and stakeholders on the status of technical deliverables, changes to orders or contracts, as well as pricing schedules and deliverables * Escalate, troubleshoot, communicate, and seek resolution to technical challenges or issues before and during events AV Specialist (Events)/Audio Visual/Events Specialist Qualifications: * 5+ years hands-on experience in AV event production, broadcast, post production and communications * Expert level on web conferencing, webcasting and meeting apps on a live production setting * Strong knowledge of photography, video editing tools, video recording, audio routing and lighting * Experience with AV switching, touch panels, advanced AV Troubleshooting & maintenance * Strong problem-solving skills, analytical, creative, be able to agile under pressure, * Strong communicator, and impeccable organizational abilities * Strong understanding of audio/video protocols and Crestron and DSP files * Self-motivated and able to work in different settings, in a fast-paced environment AV Specialist (Events)/Audio Visual/Events Specialist In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
04/10/2024
Full time
AV Specialist (Events)/Audio Visual/Events Specialist A fantastic opportunity has arisen for a AV Specialist (Events)/Audio Visual/Events Specialist to join our London based global law firm on a permanent basis. AV Specialist (Events)/Audio Visual/Events Specialist Key Responsibilities: * Support and build strong partnerships with the Regional Section Head and Director of Business Operations for the section to translate business objectives into HR strategies * Serve as one of the primary AV/Hybrid Events contacts to coordinate and support technical requirements for onsite/offsite high-profile event(s) that are assigned to the Senior Specialist. * Schedule, attend and/or manage technical project meetings with Events, stakeholders, and organizers of upcoming Firm and high-profile events * Help identify resources and risks, and communicate to stakeholders the technical expectations and goals for the event * Research availability (and pricing) of special technology or external technical services that may need to be purchased or contracted for a high-profile event * Coordinate and collaborate with all teams involved in a Firm or high-profile event and ensure the technical requirements of the project meets the schedule, budget, and timeline * Schedule, conduct, and oversee technical meetings and rehearsals with contractors to ensure they meet expected quality, pricing, budget, and execution * Work with hotel teams, site managers, vendors, and logistics teams to specify and deliver the aspects of each event site * Consistently provide updates to the organizers, Technology leaders, and stakeholders on the status of technical deliverables, changes to orders or contracts, as well as pricing schedules and deliverables * Escalate, troubleshoot, communicate, and seek resolution to technical challenges or issues before and during events AV Specialist (Events)/Audio Visual/Events Specialist Qualifications: * 5+ years hands-on experience in AV event production, broadcast, post production and communications * Expert level on web conferencing, webcasting and meeting apps on a live production setting * Strong knowledge of photography, video editing tools, video recording, audio routing and lighting * Experience with AV switching, touch panels, advanced AV Troubleshooting & maintenance * Strong problem-solving skills, analytical, creative, be able to agile under pressure, * Strong communicator, and impeccable organizational abilities * Strong understanding of audio/video protocols and Crestron and DSP files * Self-motivated and able to work in different settings, in a fast-paced environment AV Specialist (Events)/Audio Visual/Events Specialist In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
*This role is onsite 5 days each week in Houston* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking an End-User Technology Support Manager. Candidate will lead the implementation of new technology rollouts and upgrades, ensuring seamless deskside support within the region and firmwide. Additional responsibilities include contributing to the development and execution of the firm's comprehensive technology support strategy, ensuring adherence to firmwide IT policies, procedures, standards, and guidelines. The role also requires overseeing the creation of troubleshooting documentation and detailed instructions for the support teams. Candidate will interact regularly with technology teams, firm leadership, vendors, and users. The TSM should have a proven ability to operate in a fast-paced environment, interact with C-Level leadership, and serve as the main point of contact for technology for the VIPs within the Texas offices. Candidate will oversee both firmwide and local projects, new initiatives, and issue resolution, as well as manage the local Technology Support teams' budget, including ordering, forecasting, and reporting monthly budget variances. The position requires travel to various offices as needed. Responsibilities: Excellent judgment in assessing user issues; along with intermediate trouble-shooting methodology. Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Ability to work for the best resolution either through own knowledge, documented resolution, or proper and timely escalation. Qualifications: Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite and various applications. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues. Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Demonstrates the willingness and ability to help other team members on difficult issues. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Bachelor's Degree or work equivalent. Computer Science or Technical qualification is a plus. A high level of proven management experience in a professional services environment, law firm experience preferable. Audio Visual experience a plus Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications.
03/10/2024
Full time
*This role is onsite 5 days each week in Houston* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking an End-User Technology Support Manager. Candidate will lead the implementation of new technology rollouts and upgrades, ensuring seamless deskside support within the region and firmwide. Additional responsibilities include contributing to the development and execution of the firm's comprehensive technology support strategy, ensuring adherence to firmwide IT policies, procedures, standards, and guidelines. The role also requires overseeing the creation of troubleshooting documentation and detailed instructions for the support teams. Candidate will interact regularly with technology teams, firm leadership, vendors, and users. The TSM should have a proven ability to operate in a fast-paced environment, interact with C-Level leadership, and serve as the main point of contact for technology for the VIPs within the Texas offices. Candidate will oversee both firmwide and local projects, new initiatives, and issue resolution, as well as manage the local Technology Support teams' budget, including ordering, forecasting, and reporting monthly budget variances. The position requires travel to various offices as needed. Responsibilities: Excellent judgment in assessing user issues; along with intermediate trouble-shooting methodology. Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Ability to work for the best resolution either through own knowledge, documented resolution, or proper and timely escalation. Qualifications: Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite and various applications. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues. Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Demonstrates the willingness and ability to help other team members on difficult issues. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Bachelor's Degree or work equivalent. Computer Science or Technical qualification is a plus. A high level of proven management experience in a professional services environment, law firm experience preferable. Audio Visual experience a plus Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications.
IT Support Manager Salary: Open + Bonus Location: Houston, TX On-site: 5 days/week Travel: Once a quarter to Austin/Dallas *We are unable to provide sponsorship for this role* Qualifications Bachelor's Degree or work equivalent. A high level of proven management experience in a professional services environment. A high level of proven experience leading Firmwide organizations. Strong Technical Background. Strong verbal and written communication skills. Excellent People skills and ability to work will all levels of staff. Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications. Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Preferred Law Firm industry experience, managing a help desk or desk side. Audio Visual experience. Responsibilities Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Intermediate PC troubleshooting and assists other team members in troubleshooting and diagnosing issues. iOS setup and troubleshooting. Documents new findings, solutions, and processes. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Adheres to use of call ticketing system for each incident (eg, request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Adheres to written procedures, checklists and all quality control associated with project rollouts. Participates in projects, tasks, or issues to ensure they are completed.
03/10/2024
Full time
IT Support Manager Salary: Open + Bonus Location: Houston, TX On-site: 5 days/week Travel: Once a quarter to Austin/Dallas *We are unable to provide sponsorship for this role* Qualifications Bachelor's Degree or work equivalent. A high level of proven management experience in a professional services environment. A high level of proven experience leading Firmwide organizations. Strong Technical Background. Strong verbal and written communication skills. Excellent People skills and ability to work will all levels of staff. Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications. Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Preferred Law Firm industry experience, managing a help desk or desk side. Audio Visual experience. Responsibilities Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Intermediate PC troubleshooting and assists other team members in troubleshooting and diagnosing issues. iOS setup and troubleshooting. Documents new findings, solutions, and processes. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Adheres to use of call ticketing system for each incident (eg, request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Adheres to written procedures, checklists and all quality control associated with project rollouts. Participates in projects, tasks, or issues to ensure they are completed.