One of the UK's top consultancies is looking to bring on board an experienced project manager who has knowledge in NEC4 contracts and a background in highly regulated projects at the project manager position. Job Title - Project Manager Location - Glasgow (Hybrid) Contract Length -12 Months Pay Rate - £60 per hour Responsibilities: Manage project delivery and contract administration throughout the project life cycle. Ensure a shared understanding of scope, schedule, costs, risks, and project requirements across the team. Lead and manage the project team, fostering team development and motivation. Ensure governance and adherence to corporate and business policies and procedures. Prioritize safety in all aspects of project delivery. Manage project budgets and ensure project is completed within financial parameters. Oversee risk and opportunity management throughout the project lifecycle. Handle change control and subcontractor procurement processes. Accurately monitor and report on project performance against technical, financial, and KPI targets. Required Qualifications & Experience: Degree-qualified in a relevant engineering, construction, or project management discipline (APM PMQ) Experience in NEC 4 (particularly NEC 4 ECC and NEC 4 PSC contracts). Minimum of 3 years of experience leading projects in highly regulated environments (ideally nuclear). Familiarity with Nuclear Standards. Experience in BIM (Building Information Modeling) and working with multidisciplinary design teams. CEMAR (Contract Management System) experience/NEC4 ECC Accredited Project Manager (preferred)/SMSTS (Site Management Safety Training Scheme) certification. NEC4 Accredited Project Manager status (DESIRED) APM Registered Project Professional (DESIRED) Chartership from a relevant discipline (DESIRED) Experience managing multidisciplinary design projects (DESIRED)
06/01/2025
Project-based
One of the UK's top consultancies is looking to bring on board an experienced project manager who has knowledge in NEC4 contracts and a background in highly regulated projects at the project manager position. Job Title - Project Manager Location - Glasgow (Hybrid) Contract Length -12 Months Pay Rate - £60 per hour Responsibilities: Manage project delivery and contract administration throughout the project life cycle. Ensure a shared understanding of scope, schedule, costs, risks, and project requirements across the team. Lead and manage the project team, fostering team development and motivation. Ensure governance and adherence to corporate and business policies and procedures. Prioritize safety in all aspects of project delivery. Manage project budgets and ensure project is completed within financial parameters. Oversee risk and opportunity management throughout the project lifecycle. Handle change control and subcontractor procurement processes. Accurately monitor and report on project performance against technical, financial, and KPI targets. Required Qualifications & Experience: Degree-qualified in a relevant engineering, construction, or project management discipline (APM PMQ) Experience in NEC 4 (particularly NEC 4 ECC and NEC 4 PSC contracts). Minimum of 3 years of experience leading projects in highly regulated environments (ideally nuclear). Familiarity with Nuclear Standards. Experience in BIM (Building Information Modeling) and working with multidisciplinary design teams. CEMAR (Contract Management System) experience/NEC4 ECC Accredited Project Manager (preferred)/SMSTS (Site Management Safety Training Scheme) certification. NEC4 Accredited Project Manager status (DESIRED) APM Registered Project Professional (DESIRED) Chartership from a relevant discipline (DESIRED) Experience managing multidisciplinary design projects (DESIRED)
Job Summary Provide technical support in the Engineering Service Department for the Subsequent License Renewal Project for both Hope Creek and Salem Generating Stations. The job includes preparation or review of all necessary analyses, documentation, assessments, quality reviews and supporting activities related to the subsequent license renewal project. Job Responsibilities Performs reviews of technical documents. Supports Subsequent license Renewal project for both sites. Provides support to the application process. Review or update Aging management program documents. Participate in benchmarking activities through industry assessments. Interface with vendor/contractor subject matter expert s personnel, supporting the project. Communicate and coordinate with Corporate and both Stations AMP owners. Support procedure revisions implementing the subsequent license renewal application. Perform other assigned duties as determined by the Engineering Manager. Meet Nuclear s requirements for Unescorted Site Access BASIC REQUIREMENTS: Must possess a BS Degree in an Engineering field Must have a minimum of 5+ years of Nuclear Power Plant experience including knowledge of power plant Engineering and/or Operations Must have at least 2+ Years of Licensing and/or Regulatory experience PREFERRED QUALIFICATIONS: Bachelor degree in Mechanical Engineering is preferred Demonstrated project management skills including Microsoft product usage (Excel, Work, PowerPoint) Working knowledge of NRC regulations and guidance that apply to licensing and license renewal of nuclear power plants Previous or current SRO certification PE License Experience with license renewal services including studying business cases for proceeding with License Renewal (LR) or Subsequent License Renewal (SLR), Generic Aging Lessons Learned Subsequent License Renewal (GALL-SLR) gap analysis, preparing LR or SLR applications, Time Limited Aging Analysis - (TMAA), Aging Management Plan - (AMP) upgrades and Period of Extended Operation - (PEO) implementation
06/01/2025
Full time
Job Summary Provide technical support in the Engineering Service Department for the Subsequent License Renewal Project for both Hope Creek and Salem Generating Stations. The job includes preparation or review of all necessary analyses, documentation, assessments, quality reviews and supporting activities related to the subsequent license renewal project. Job Responsibilities Performs reviews of technical documents. Supports Subsequent license Renewal project for both sites. Provides support to the application process. Review or update Aging management program documents. Participate in benchmarking activities through industry assessments. Interface with vendor/contractor subject matter expert s personnel, supporting the project. Communicate and coordinate with Corporate and both Stations AMP owners. Support procedure revisions implementing the subsequent license renewal application. Perform other assigned duties as determined by the Engineering Manager. Meet Nuclear s requirements for Unescorted Site Access BASIC REQUIREMENTS: Must possess a BS Degree in an Engineering field Must have a minimum of 5+ years of Nuclear Power Plant experience including knowledge of power plant Engineering and/or Operations Must have at least 2+ Years of Licensing and/or Regulatory experience PREFERRED QUALIFICATIONS: Bachelor degree in Mechanical Engineering is preferred Demonstrated project management skills including Microsoft product usage (Excel, Work, PowerPoint) Working knowledge of NRC regulations and guidance that apply to licensing and license renewal of nuclear power plants Previous or current SRO certification PE License Experience with license renewal services including studying business cases for proceeding with License Renewal (LR) or Subsequent License Renewal (SLR), Generic Aging Lessons Learned Subsequent License Renewal (GALL-SLR) gap analysis, preparing LR or SLR applications, Time Limited Aging Analysis - (TMAA), Aging Management Plan - (AMP) upgrades and Period of Extended Operation - (PEO) implementation
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a ServiceNow Hands on Manager. This manager will lead a team of ServiceNow Developer and administrators to work on integration and configuration out of the box ServiceNow solutions. They will work with ServiceNow Cloud, GRC, SecOps, IRM, ITOM, ITSM modules. Responsibilities Manages the delivery of complex projects which may involve multiple systems Provides leadership to solution development teams, and proactively engages with teams to promote process and organizational improvements that enhance overall effectiveness Manages and facilitates technical experts and architects resolve complex technical challenges while also ensuring compliance of various company standards around coding, testing, and documenting the systems you develop Guides the transformation of complex business requirements into specifications that will increase understanding of Why & What part of business requirements to the development team Develops short and long-term strategy for delivery of system objectives together with the technical and business product owner(s) and other partners Leads data management and reporting efforts to promote a stable architecture and usable platform Manage a development team Qualifications & Experience BS degree in Computer Science, similar technical field 8+ years in implementing various solutions, can offer customers real-world examples and provide best practice solution options 6+ years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques ServiceNow Certified System Administrator ServiceNow Certified Application Developer ITIL Certification
06/01/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a ServiceNow Hands on Manager. This manager will lead a team of ServiceNow Developer and administrators to work on integration and configuration out of the box ServiceNow solutions. They will work with ServiceNow Cloud, GRC, SecOps, IRM, ITOM, ITSM modules. Responsibilities Manages the delivery of complex projects which may involve multiple systems Provides leadership to solution development teams, and proactively engages with teams to promote process and organizational improvements that enhance overall effectiveness Manages and facilitates technical experts and architects resolve complex technical challenges while also ensuring compliance of various company standards around coding, testing, and documenting the systems you develop Guides the transformation of complex business requirements into specifications that will increase understanding of Why & What part of business requirements to the development team Develops short and long-term strategy for delivery of system objectives together with the technical and business product owner(s) and other partners Leads data management and reporting efforts to promote a stable architecture and usable platform Manage a development team Qualifications & Experience BS degree in Computer Science, similar technical field 8+ years in implementing various solutions, can offer customers real-world examples and provide best practice solution options 6+ years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques ServiceNow Certified System Administrator ServiceNow Certified Application Developer ITIL Certification
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a ServiceNow Hands on Manager. This manager will lead a team of ServiceNow Developer and administrators to work on integration and configuration out of the box ServiceNow solutions. They will work with ServiceNow Cloud, GRC, SecOps, IRM, ITOM, ITSM modules. Responsibilities Manages the delivery of complex projects which may involve multiple systems Provides leadership to solution development teams, and proactively engages with teams to promote process and organizational improvements that enhance overall effectiveness Manages and facilitates technical experts and architects resolve complex technical challenges while also ensuring compliance of various company standards around coding, testing, and documenting the systems you develop Guides the transformation of complex business requirements into specifications that will increase understanding of Why & What part of business requirements to the development team Develops short and long-term strategy for delivery of system objectives together with the technical and business product owner(s) and other partners Leads data management and reporting efforts to promote a stable architecture and usable platform Manage a development team Qualifications & Experience BS degree in Computer Science, similar technical field 8+ years in implementing various solutions, can offer customers real-world examples and provide best practice solution options 6+ years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques ServiceNow Certified System Administrator ServiceNow Certified Application Developer ITIL Certification
06/01/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a ServiceNow Hands on Manager. This manager will lead a team of ServiceNow Developer and administrators to work on integration and configuration out of the box ServiceNow solutions. They will work with ServiceNow Cloud, GRC, SecOps, IRM, ITOM, ITSM modules. Responsibilities Manages the delivery of complex projects which may involve multiple systems Provides leadership to solution development teams, and proactively engages with teams to promote process and organizational improvements that enhance overall effectiveness Manages and facilitates technical experts and architects resolve complex technical challenges while also ensuring compliance of various company standards around coding, testing, and documenting the systems you develop Guides the transformation of complex business requirements into specifications that will increase understanding of Why & What part of business requirements to the development team Develops short and long-term strategy for delivery of system objectives together with the technical and business product owner(s) and other partners Leads data management and reporting efforts to promote a stable architecture and usable platform Manage a development team Qualifications & Experience BS degree in Computer Science, similar technical field 8+ years in implementing various solutions, can offer customers real-world examples and provide best practice solution options 6+ years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques ServiceNow Certified System Administrator ServiceNow Certified Application Developer ITIL Certification
*Hybrid, 3 days onsite, 2 days remote* *CONTRACT TO HIRE, MUST WANT TO CONVERT TO FULL TIME* A prestigious company is looking for a ServiceNow Service Management Contractor. This is a contract to hire, and you will be converted to a full time employee at the end of the contract. This company needs someone with five plus years of service request catalog within ServiceNow employee center unified portal. Responsibilities: Review and streamline the existing Service Request catalog Develop and implement ServiceNow Employee Center utilizing the streamlined catalog Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Continually work towards making improvements to the processes and corresponding ITSM modules Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
06/01/2025
*Hybrid, 3 days onsite, 2 days remote* *CONTRACT TO HIRE, MUST WANT TO CONVERT TO FULL TIME* A prestigious company is looking for a ServiceNow Service Management Contractor. This is a contract to hire, and you will be converted to a full time employee at the end of the contract. This company needs someone with five plus years of service request catalog within ServiceNow employee center unified portal. Responsibilities: Review and streamline the existing Service Request catalog Develop and implement ServiceNow Employee Center utilizing the streamlined catalog Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Continually work towards making improvements to the processes and corresponding ITSM modules Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
One of the most exciting and well know names in the industry is offering a fantastic opportunity for a Project Manager with expertise in marine environments, NEC contracts, and managing complex projects in highly regulated industries. Role Details: Location: Glasgow (Hybrid) Start Date: February 2025 Duration: 6 months Rate: £65/hour (Inside IR35) Key Responsibilities: Deliver project management and contract administration across the project life cycle. Lead and motivate a diverse team to achieve project objectives. Engage effectively with a wide range of stakeholders, navigating conflicts as needed. Ensure safety, risk management, and compliance are prioritised throughout project delivery. Monitor and report on project performance, ensuring delivery within agreed budgets and schedules. Administer NEC4 contracts, manage change control processes, and oversee sub-contractor procurement. Essential Skills & Experience: Minimum 3 years of experience managing projects in regulated industries/ APM Registered Project Professional or equivalent/ Experience with BIM and CEMAR. NEC4 ECC and PSC contract experience (3 years). Engineering design and construction experience in a marine environment. Strong background in risk and change management. HND in an engineering, construction, or project management discipline. NEC4 ECC Accredited Project Manager certification/SMSTS qualification. Please note that this role will require security clearance. If you are qualified and keen on this role, please call me on or email
06/01/2025
Project-based
One of the most exciting and well know names in the industry is offering a fantastic opportunity for a Project Manager with expertise in marine environments, NEC contracts, and managing complex projects in highly regulated industries. Role Details: Location: Glasgow (Hybrid) Start Date: February 2025 Duration: 6 months Rate: £65/hour (Inside IR35) Key Responsibilities: Deliver project management and contract administration across the project life cycle. Lead and motivate a diverse team to achieve project objectives. Engage effectively with a wide range of stakeholders, navigating conflicts as needed. Ensure safety, risk management, and compliance are prioritised throughout project delivery. Monitor and report on project performance, ensuring delivery within agreed budgets and schedules. Administer NEC4 contracts, manage change control processes, and oversee sub-contractor procurement. Essential Skills & Experience: Minimum 3 years of experience managing projects in regulated industries/ APM Registered Project Professional or equivalent/ Experience with BIM and CEMAR. NEC4 ECC and PSC contract experience (3 years). Engineering design and construction experience in a marine environment. Strong background in risk and change management. HND in an engineering, construction, or project management discipline. NEC4 ECC Accredited Project Manager certification/SMSTS qualification. Please note that this role will require security clearance. If you are qualified and keen on this role, please call me on or email
We are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you. Job Title: Risk Manager(Need Active SC Clearance) Duration: 3 months Location: Hybrid - 1 to 2 days per month on client Job Description: 1. Risk Identification and Assessment: Evaluate AWS services and infrastructure, such as EC2, S3, RDS, and VPC configurations, to identify potential risks, including misconfigurations, resource overprovisioning, or security vulnerabilities. 2. Risk Mitigation Planning: Develop and implement strategies to minimize AWS-specific risks, such as enforcing IAM best practices. 3. Risk Monitoring and Reporting: Continuously monitor AWS environments using tools like AWS Config, CloudWatch, and Trusted Advisor, reporting critical risks such as cost anomalies, resource misalignment, or security threats. 4. Compliance and Standards Adherence: Ensure AWS-hosted platforms meet regulatory and industry standards (eg, SOC 2, GDPR, HIPAA), leveraging AWS compliance programs and tools like Artifact and Security Hub. 5. Collaboration with Cross-Functional Teams: Partner with DevOps, security, and development teams to enforce AWS-specific governance, ensure proper tagging strategies, and align platform risk management with business goals. 6. Training and Awareness: Conduct AWS-specific risk management training, educating teams on topics such as shared responsibility, secure architecture design, and proper usage of AWS services to reduce exposure. 7. Meet regularly with the Project/Delivery teams to understand, capture and update Risks/Issues 8. Ensure the Project/Delivery teams understand the Risks/Issue management process 9. Ensure the Project/Delivery teams are capturing and updating Risks/Issues in the agreed format 10. Meet regularly with the client to ensure that Risks/Issues are shared and being actioned within the client 11. Agree and update the Risk/Issue management process with all EBSA stakeholders 12. Work with the client and the EBSA team to ensure that the Risk/Issue process is maintained on the appropriate solution 13. Follow the client process to maintain Risks/Issues within Jira and ServiceNow as appropriate 14. Understand and classify the Risks/Issues according to the client guidelines 15. Provide Dashboards and analysis of risks to support the client governance processes 16. Support the contract, relationship and SLT meetings with updated views of risks/issues 17. Ensure that the SLT are aware of risks requiring attention 18. Ensure that all risks/issue have appropriate mitigations and action plans and target dates are being tracked and escalated if necessary
06/01/2025
Project-based
We are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you. Job Title: Risk Manager(Need Active SC Clearance) Duration: 3 months Location: Hybrid - 1 to 2 days per month on client Job Description: 1. Risk Identification and Assessment: Evaluate AWS services and infrastructure, such as EC2, S3, RDS, and VPC configurations, to identify potential risks, including misconfigurations, resource overprovisioning, or security vulnerabilities. 2. Risk Mitigation Planning: Develop and implement strategies to minimize AWS-specific risks, such as enforcing IAM best practices. 3. Risk Monitoring and Reporting: Continuously monitor AWS environments using tools like AWS Config, CloudWatch, and Trusted Advisor, reporting critical risks such as cost anomalies, resource misalignment, or security threats. 4. Compliance and Standards Adherence: Ensure AWS-hosted platforms meet regulatory and industry standards (eg, SOC 2, GDPR, HIPAA), leveraging AWS compliance programs and tools like Artifact and Security Hub. 5. Collaboration with Cross-Functional Teams: Partner with DevOps, security, and development teams to enforce AWS-specific governance, ensure proper tagging strategies, and align platform risk management with business goals. 6. Training and Awareness: Conduct AWS-specific risk management training, educating teams on topics such as shared responsibility, secure architecture design, and proper usage of AWS services to reduce exposure. 7. Meet regularly with the Project/Delivery teams to understand, capture and update Risks/Issues 8. Ensure the Project/Delivery teams understand the Risks/Issue management process 9. Ensure the Project/Delivery teams are capturing and updating Risks/Issues in the agreed format 10. Meet regularly with the client to ensure that Risks/Issues are shared and being actioned within the client 11. Agree and update the Risk/Issue management process with all EBSA stakeholders 12. Work with the client and the EBSA team to ensure that the Risk/Issue process is maintained on the appropriate solution 13. Follow the client process to maintain Risks/Issues within Jira and ServiceNow as appropriate 14. Understand and classify the Risks/Issues according to the client guidelines 15. Provide Dashboards and analysis of risks to support the client governance processes 16. Support the contract, relationship and SLT meetings with updated views of risks/issues 17. Ensure that the SLT are aware of risks requiring attention 18. Ensure that all risks/issue have appropriate mitigations and action plans and target dates are being tracked and escalated if necessary
We are seeking an experienced Scrum Master to support Agile delivery for a global team working on a complex, multi-application platform. There are currently 5 squads on the platforms, and you will be managing 3 of these squads The role involves facilitating cross-team coordination, planning feature integration, and driving Agile practices across distributed teams to ensure seamless delivery of business-critical solutions. Facilitate end-to-end planning, communication, and coordination across Scrum and shared teams throughout the product life cycle, including release planning, feature integration, and program increments. Track and manage software versions, configurations, and technical integrations while ensuring effective release change control. Act as a liaison between Scrum teams, Product Managers, and stakeholders to ensure project commitments are planned, integrated, and met. Drive Agile ceremonies and cadence for cross-team collaboration without micromanaging individual teams. Identify and remove impediments impacting cross-team delivery. Plan and lead feature integration and program reviews with stakeholders. Communicate metrics, progress, and risks to stakeholders and support mitigation strategies. Skills and experience: 5+ years of experience as a Scrum Master or Agile Coach in complex, multi-team projects. New pharmaceutical product launches - creating new supple chain flows for the manufacture and distribution of new products Product Transfer Projects - moving the manufacturing of a product from one location to another. Central Finance Module in S4/HANA upgrade Warehouse Management Upgrades Next Generation Manufacturing processes Multi XSOR enhancements in the areas of MAKE, DELIVER, SOURCE, OFM, EHS etc Inbound and outbound transportation projects Supporting the migration of the E2/Sustain ECC platforms to AWS (the squads need to support testing) Please call for further details. Start ASAP Duration: 12 Months plus extension Based: Remote
06/01/2025
Project-based
We are seeking an experienced Scrum Master to support Agile delivery for a global team working on a complex, multi-application platform. There are currently 5 squads on the platforms, and you will be managing 3 of these squads The role involves facilitating cross-team coordination, planning feature integration, and driving Agile practices across distributed teams to ensure seamless delivery of business-critical solutions. Facilitate end-to-end planning, communication, and coordination across Scrum and shared teams throughout the product life cycle, including release planning, feature integration, and program increments. Track and manage software versions, configurations, and technical integrations while ensuring effective release change control. Act as a liaison between Scrum teams, Product Managers, and stakeholders to ensure project commitments are planned, integrated, and met. Drive Agile ceremonies and cadence for cross-team collaboration without micromanaging individual teams. Identify and remove impediments impacting cross-team delivery. Plan and lead feature integration and program reviews with stakeholders. Communicate metrics, progress, and risks to stakeholders and support mitigation strategies. Skills and experience: 5+ years of experience as a Scrum Master or Agile Coach in complex, multi-team projects. New pharmaceutical product launches - creating new supple chain flows for the manufacture and distribution of new products Product Transfer Projects - moving the manufacturing of a product from one location to another. Central Finance Module in S4/HANA upgrade Warehouse Management Upgrades Next Generation Manufacturing processes Multi XSOR enhancements in the areas of MAKE, DELIVER, SOURCE, OFM, EHS etc Inbound and outbound transportation projects Supporting the migration of the E2/Sustain ECC platforms to AWS (the squads need to support testing) Please call for further details. Start ASAP Duration: 12 Months plus extension Based: Remote
This role will be hybrid working, 3 days from onsite and 2 days from home The role: The Identity and Access Management (IAM) Specialist is a pivotal role responsible for managing Client IT access through authentication, authorization, identity provisioning, and ensuring compliance with underpinning audited controls. The IAM Specialist will ensure secure and efficient management of digital identities and approved access rights within an organization. This includes overseeing the timely creation, maintenance, and deactivation of user accounts, assist with implementing access control policies, and managing authentication and authorization mechanisms to safeguard systems and data while facilitating necessary access for users to perform their roles. Key Responsibilities: Strategy and Planning * Identify projects and initiatives to deliver tangible end user operational improvements across the internal and external IT ecosystem. * Work with IAM Manager to identify and implement enhancements in IAM service delivery, ensuring that services are efficient, secure, and user-friendly. This involves regularly reviewing service performance and adjusting to meet evolving needs. * Participate in the development of a comprehensive IAM roadmap that outlines initiatives necessary to meet both current and future organizational needs, ensuring alignment with overall business and IT strategies. Policy, Process and Procedures * Work in Tandem with HR, IT, and other Departments to integrate IAM services, ensuring a seamless experience for employees throughout their life cycle in the organization. This includes where possible automating processes for joining, moving, and leaving the company. * Provide direction in resolving complex IAM issues, serving as the final point of contact for escalations and ensuring swift resolution to maintain business continuity and security. * Develop and implement comprehensive audit preparation processes, facilitate audit activities, and oversee the collation of evidence to ensure thorough and efficient audits. This involves coordinating with different departments to gather necessary documentation and information, ensuring that evidence is accurate and aligns with compliance requirements. Environmental Awareness/Customer Focus * Work closely with internal and external stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues. * Builds dependable relationships across the Client IT Eco-System, third parties and retained resources to continually drive service improvements across IAM. * Comply with external and internal regulatory and statutory policies, procedures, and regulations. * Develop and maintain both one-time and regular communications to business and service owners, IT teams, department heads using multiple communications channels, including email, in-person, in support of new and existing services across the IT service portfolio. * Serve as a key lead contact in the team for IAM issues within the organization, bridging the gap between IT and various business units, and ensuring that IAM services align with business requirements and objectives. * Provide leadership in resolving complex IAM issues, serving as the final point of contact for escalations and ensuring swift resolution to maintain business continuity and security. * Develop and maintain strong relationships with internal and external stakeholders to understand their needs and provide IAM services that add significant value to their operations. Technical Performance * Support and execute changes to IAM systems, ensuring minimal disruption to services and adherence to change management protocols for maximum system stability and security. * Manage conflicting business priorities, leverage Client's IT's current service provision to propose solutions. * Support IAM Manager in all internal and external auditory activities, including User and Privileged access recertification programmes. * Support in delivering a robust IT Joiners, Movers and Leavers Process to facilitate the onboarding/offboarding of Client identities. * Manage and execute changes to IAM systems, ensuring minimal disruption to services and adherence to change management protocols for maximum system stability and security. * Input into IAM projects from inception to completion, ensuring they are delivered on time, within budget, and meet the required standards, while effectively allocating resources and managing project teams. Skills & Experience: * Specific professional qualifications at the level of degree or equivalent (eg computer science, management of information systems or similar). * Qualified within own personal discipline, with extensive post-qualification work experience to include: * Experience of Managing globally dispersed teams, internal and external. * Knowledge and experience of the financial services sector especially insurance. * Policy Development: Experience in developing, implementing, and enforcing access policies and IAM procedures * Audit and Compliance: Experience with audit processes, performing walkthroughs & evidence gathering. Maintaining IAM systems in a state of readiness for internal and external audits * Strong communications skills; both verbal and written. Especially when dealing with IT Management peers * An uncompromising level of commitment and focus to quality and service delivery. * Ability to of understand business issues presented and work diligently to manage internal resources to deliver a proposed solution within an agreed timeframe. * Translation of technical to non-technical verbiage between appropriate stakeholder and business groups * Strong governance capabilities across outsourced services. * Ability to apply discretion resulting in appropriate/desired resolutions * Analytical Thinking: Strong analytical and problem-solving skills to address complex IAM issues. * Communication: Excellent communication and interpersonal skills for effective stakeholder engagement. * Collaboration: Skill in working with cross-functional teams and building consensus among diverse stakeholder groups. If your profile is a good fit for this requirement, please share a copy of your CV to and let me kow a good time to discuss about this role We are committed to offering an inclusive recruitment experience. If you require accommodations because of disability or health condition, please email. This position is being sourced through our Outsourcing service line.
06/01/2025
Full time
This role will be hybrid working, 3 days from onsite and 2 days from home The role: The Identity and Access Management (IAM) Specialist is a pivotal role responsible for managing Client IT access through authentication, authorization, identity provisioning, and ensuring compliance with underpinning audited controls. The IAM Specialist will ensure secure and efficient management of digital identities and approved access rights within an organization. This includes overseeing the timely creation, maintenance, and deactivation of user accounts, assist with implementing access control policies, and managing authentication and authorization mechanisms to safeguard systems and data while facilitating necessary access for users to perform their roles. Key Responsibilities: Strategy and Planning * Identify projects and initiatives to deliver tangible end user operational improvements across the internal and external IT ecosystem. * Work with IAM Manager to identify and implement enhancements in IAM service delivery, ensuring that services are efficient, secure, and user-friendly. This involves regularly reviewing service performance and adjusting to meet evolving needs. * Participate in the development of a comprehensive IAM roadmap that outlines initiatives necessary to meet both current and future organizational needs, ensuring alignment with overall business and IT strategies. Policy, Process and Procedures * Work in Tandem with HR, IT, and other Departments to integrate IAM services, ensuring a seamless experience for employees throughout their life cycle in the organization. This includes where possible automating processes for joining, moving, and leaving the company. * Provide direction in resolving complex IAM issues, serving as the final point of contact for escalations and ensuring swift resolution to maintain business continuity and security. * Develop and implement comprehensive audit preparation processes, facilitate audit activities, and oversee the collation of evidence to ensure thorough and efficient audits. This involves coordinating with different departments to gather necessary documentation and information, ensuring that evidence is accurate and aligns with compliance requirements. Environmental Awareness/Customer Focus * Work closely with internal and external stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues. * Builds dependable relationships across the Client IT Eco-System, third parties and retained resources to continually drive service improvements across IAM. * Comply with external and internal regulatory and statutory policies, procedures, and regulations. * Develop and maintain both one-time and regular communications to business and service owners, IT teams, department heads using multiple communications channels, including email, in-person, in support of new and existing services across the IT service portfolio. * Serve as a key lead contact in the team for IAM issues within the organization, bridging the gap between IT and various business units, and ensuring that IAM services align with business requirements and objectives. * Provide leadership in resolving complex IAM issues, serving as the final point of contact for escalations and ensuring swift resolution to maintain business continuity and security. * Develop and maintain strong relationships with internal and external stakeholders to understand their needs and provide IAM services that add significant value to their operations. Technical Performance * Support and execute changes to IAM systems, ensuring minimal disruption to services and adherence to change management protocols for maximum system stability and security. * Manage conflicting business priorities, leverage Client's IT's current service provision to propose solutions. * Support IAM Manager in all internal and external auditory activities, including User and Privileged access recertification programmes. * Support in delivering a robust IT Joiners, Movers and Leavers Process to facilitate the onboarding/offboarding of Client identities. * Manage and execute changes to IAM systems, ensuring minimal disruption to services and adherence to change management protocols for maximum system stability and security. * Input into IAM projects from inception to completion, ensuring they are delivered on time, within budget, and meet the required standards, while effectively allocating resources and managing project teams. Skills & Experience: * Specific professional qualifications at the level of degree or equivalent (eg computer science, management of information systems or similar). * Qualified within own personal discipline, with extensive post-qualification work experience to include: * Experience of Managing globally dispersed teams, internal and external. * Knowledge and experience of the financial services sector especially insurance. * Policy Development: Experience in developing, implementing, and enforcing access policies and IAM procedures * Audit and Compliance: Experience with audit processes, performing walkthroughs & evidence gathering. Maintaining IAM systems in a state of readiness for internal and external audits * Strong communications skills; both verbal and written. Especially when dealing with IT Management peers * An uncompromising level of commitment and focus to quality and service delivery. * Ability to of understand business issues presented and work diligently to manage internal resources to deliver a proposed solution within an agreed timeframe. * Translation of technical to non-technical verbiage between appropriate stakeholder and business groups * Strong governance capabilities across outsourced services. * Ability to apply discretion resulting in appropriate/desired resolutions * Analytical Thinking: Strong analytical and problem-solving skills to address complex IAM issues. * Communication: Excellent communication and interpersonal skills for effective stakeholder engagement. * Collaboration: Skill in working with cross-functional teams and building consensus among diverse stakeholder groups. If your profile is a good fit for this requirement, please share a copy of your CV to and let me kow a good time to discuss about this role We are committed to offering an inclusive recruitment experience. If you require accommodations because of disability or health condition, please email. This position is being sourced through our Outsourcing service line.
To be eligible for this position, you must either currently hold SC Clearance or have resided continuously in the UK for the last five years, enabling you to apply for SC Clearance. As part of this role, you will be responsible for managing incidents, addressing problems, implementing change requests, and contributing to various customer-driven projects. You will excel at fostering collaboration within the on-site team, ensuring seamless communication and effective knowledge sharing. Together, through our shared expertise and cohesive teamwork, we aim to achieve exceptional results. Your role will involve troubleshooting, maintaining, and supporting a variety of systems, ensuring that service level agreements are consistently met. Independence and the ability to work unsupervised are essential, as is your knack for prioritizing and managing multiple tasks simultaneously while maintaining close attention to detail. You will focus on the following platforms: Secure application gateways and reverse proxies Networking solutions: DHCP, MPLS/VPLS, DNS (BIND & Microsoft DNS), voice/video integration (SIP, IP-PBX, SBC) Cisco and HP Core and Edge Networking Cisco Firewall technologies, including ASA and Firepower Cisco VPN solutions Citrix Fortinet Meraki Key qualifications and experiences include: Expertise in virtualization technologies such as VMware Proficiency with proactive monitoring tools like SolarWinds Proven experience in architectural design, project implementation, and network infrastructure Cisco CCNA/CCNP certification Familiarity with network security, including certificate management in applications Experience with PowerShell and Scripting A willingness to learn and apply software tools to support engineering and development activities Please note that eligibility for SC Clearance is mandatory for this role. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
06/01/2025
Full time
To be eligible for this position, you must either currently hold SC Clearance or have resided continuously in the UK for the last five years, enabling you to apply for SC Clearance. As part of this role, you will be responsible for managing incidents, addressing problems, implementing change requests, and contributing to various customer-driven projects. You will excel at fostering collaboration within the on-site team, ensuring seamless communication and effective knowledge sharing. Together, through our shared expertise and cohesive teamwork, we aim to achieve exceptional results. Your role will involve troubleshooting, maintaining, and supporting a variety of systems, ensuring that service level agreements are consistently met. Independence and the ability to work unsupervised are essential, as is your knack for prioritizing and managing multiple tasks simultaneously while maintaining close attention to detail. You will focus on the following platforms: Secure application gateways and reverse proxies Networking solutions: DHCP, MPLS/VPLS, DNS (BIND & Microsoft DNS), voice/video integration (SIP, IP-PBX, SBC) Cisco and HP Core and Edge Networking Cisco Firewall technologies, including ASA and Firepower Cisco VPN solutions Citrix Fortinet Meraki Key qualifications and experiences include: Expertise in virtualization technologies such as VMware Proficiency with proactive monitoring tools like SolarWinds Proven experience in architectural design, project implementation, and network infrastructure Cisco CCNA/CCNP certification Familiarity with network security, including certificate management in applications Experience with PowerShell and Scripting A willingness to learn and apply software tools to support engineering and development activities Please note that eligibility for SC Clearance is mandatory for this role. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
I'm looking for a Lead Software Engineer looking to lead an incredibly talented team of Engineers whilst taking the reigns on all things Back End focused and driving their technical road-map forward. My client launched their award-winning, enterprise-scale SaaS platform under 5 years ago and it has since revolutionised its industry and is being utilised by some of the biggest companies and brand names in the world. They have grown quickly and have well and truly made an impact in their market and now have millions of users. They built the platform from scratch several years ago using absolutely no Legacy code and only the very best technology stack and enterprise tools within a true Microservices environment. They have since grown their Engineering function significantly and are proud to have a team of some of most talented Software Engineers and Technologists in the UK. They show no signs of slowing down and they're on boarding new customers consistently and due to this - we're looking for more Engineers to join them and play a key role in driving the platform forward and play a key role in its evolution. You will be an expert at developing Microservices and this is an ideal role for a NodeJS enthusiast who wants to lead a team of Back End engineers - steering technical direction/roadmap. You'll pride yourself in building sophisticated, highly-scalable systems and solutions and you'll have worked within a proper Microservices environment. This is a true Back End role where you will have knowledge of GraphQL, asynchronous messaging and data formats like JSON. Naturally you'll be a solid JavaScript enthusiast, ideally with TypeScript knowledge and be familiar with NoSQL Database (Ideally MongoDb or ElasticSearch) and have a good understanding on AWS, ideally including Cloudformation. I'd love you to be an advocate of Agile too - these guys are massive on Agile Delivery and Scrum - so it's important that you share a similar mind-set and appreciate continuous integration and deployment. You'll be a true man-manager or mentor- one that leads by example and knows exactly how to get the best out of your teams. You will provide support, leadership, and oversight to your Back End team, ensuring projects are delivered to the highest standards. You will be a inspirational leader - someone who can provide tech leadership and evolve best practice within your team! You will be responsible for the personal development of your Engineers - ensuring they have personal development plans in place, allowing them to flourish and mature their tech skills. Therefore, you will have a proven tracked record in managing, mentoring or leading Software Engineers to success! This is a great chance to join a firm who do things the right way. These guys absolutely do NOT compromise on quality - they take it very seriously. They place a huge emphasis on delivery so its naturally critical we find someone that shares and owns this mindset! If you want to work on Enterprise-Scale software in a true Microservices environment Developing Software for some HUGE organisation This really isn't a role you want to miss out on. They have awesome offices here in Nottingham - so we'd like you to be open to working on site if needed but its not a dealbreaker. They treat their staff super well and are a massive believer in giving their people a good home life/work life balance - very flexible working hours, early finish on Fridays, company annual trip and so much more! Salary is up to £75,000 with more benefits - Want to hear more? Call Laura at Akkodis for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
06/01/2025
Full time
I'm looking for a Lead Software Engineer looking to lead an incredibly talented team of Engineers whilst taking the reigns on all things Back End focused and driving their technical road-map forward. My client launched their award-winning, enterprise-scale SaaS platform under 5 years ago and it has since revolutionised its industry and is being utilised by some of the biggest companies and brand names in the world. They have grown quickly and have well and truly made an impact in their market and now have millions of users. They built the platform from scratch several years ago using absolutely no Legacy code and only the very best technology stack and enterprise tools within a true Microservices environment. They have since grown their Engineering function significantly and are proud to have a team of some of most talented Software Engineers and Technologists in the UK. They show no signs of slowing down and they're on boarding new customers consistently and due to this - we're looking for more Engineers to join them and play a key role in driving the platform forward and play a key role in its evolution. You will be an expert at developing Microservices and this is an ideal role for a NodeJS enthusiast who wants to lead a team of Back End engineers - steering technical direction/roadmap. You'll pride yourself in building sophisticated, highly-scalable systems and solutions and you'll have worked within a proper Microservices environment. This is a true Back End role where you will have knowledge of GraphQL, asynchronous messaging and data formats like JSON. Naturally you'll be a solid JavaScript enthusiast, ideally with TypeScript knowledge and be familiar with NoSQL Database (Ideally MongoDb or ElasticSearch) and have a good understanding on AWS, ideally including Cloudformation. I'd love you to be an advocate of Agile too - these guys are massive on Agile Delivery and Scrum - so it's important that you share a similar mind-set and appreciate continuous integration and deployment. You'll be a true man-manager or mentor- one that leads by example and knows exactly how to get the best out of your teams. You will provide support, leadership, and oversight to your Back End team, ensuring projects are delivered to the highest standards. You will be a inspirational leader - someone who can provide tech leadership and evolve best practice within your team! You will be responsible for the personal development of your Engineers - ensuring they have personal development plans in place, allowing them to flourish and mature their tech skills. Therefore, you will have a proven tracked record in managing, mentoring or leading Software Engineers to success! This is a great chance to join a firm who do things the right way. These guys absolutely do NOT compromise on quality - they take it very seriously. They place a huge emphasis on delivery so its naturally critical we find someone that shares and owns this mindset! If you want to work on Enterprise-Scale software in a true Microservices environment Developing Software for some HUGE organisation This really isn't a role you want to miss out on. They have awesome offices here in Nottingham - so we'd like you to be open to working on site if needed but its not a dealbreaker. They treat their staff super well and are a massive believer in giving their people a good home life/work life balance - very flexible working hours, early finish on Fridays, company annual trip and so much more! Salary is up to £75,000 with more benefits - Want to hear more? Call Laura at Akkodis for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Working with a world-class firm, I'm on the lookout for an established Project Manager to join them in at one of their busiest and most exciting times. They are well recognised within their industry and have a flawless reputation. This is reflected through some of the clients that work with them Some of the biggest companies over the globe. They're looking to bring new blood into their team for the New Year. First up - A Project Manager to join one of the most evolving areas of the organisation. I'm essentially looking for a seasoned PM who has delivered projects within the Manufacturing space This is an incredibly client-facing role, overseeing projects from conception to manufacture to installation. A big win for this role would be if you have worked in the POS space (Point of Sale) or worked in a retail furniture/display environment. Ideally you will have managed projects where you're exposed to mixed-materials, joinery/metal work and most importantly - where you are in a super client-facing position. You will be responsible for maintaining day-to-day contact with your clients, regular check-ins and consistently being on top of what your customer needs! You'll join a large, wider talented team and work alongside some incredibly talented people who all share a great vision. Whilst its a fast-paced and busy environment, it's also an enjoyable one. They have a great culture which is reflected through their retention rates across the business and they treat their people really well. It's a hybrid role with 2 days per week onsite in their amazing Nottinghamshire based offices. Up to £45,000 plus much more. Call me for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
06/01/2025
Full time
Working with a world-class firm, I'm on the lookout for an established Project Manager to join them in at one of their busiest and most exciting times. They are well recognised within their industry and have a flawless reputation. This is reflected through some of the clients that work with them Some of the biggest companies over the globe. They're looking to bring new blood into their team for the New Year. First up - A Project Manager to join one of the most evolving areas of the organisation. I'm essentially looking for a seasoned PM who has delivered projects within the Manufacturing space This is an incredibly client-facing role, overseeing projects from conception to manufacture to installation. A big win for this role would be if you have worked in the POS space (Point of Sale) or worked in a retail furniture/display environment. Ideally you will have managed projects where you're exposed to mixed-materials, joinery/metal work and most importantly - where you are in a super client-facing position. You will be responsible for maintaining day-to-day contact with your clients, regular check-ins and consistently being on top of what your customer needs! You'll join a large, wider talented team and work alongside some incredibly talented people who all share a great vision. Whilst its a fast-paced and busy environment, it's also an enjoyable one. They have a great culture which is reflected through their retention rates across the business and they treat their people really well. It's a hybrid role with 2 days per week onsite in their amazing Nottinghamshire based offices. Up to £45,000 plus much more. Call me for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT Manager - London/Birmingham Hybrid working £40,000 - 50,000 - (London flex) plus great benefits such as 30 days annual leave. Crimson have partnered with The Access Project to assist them in their search for a Technology and Insights Manager. This leading charity empowers under-resourced young people to reach top universities through a distinctive programme of mentoring, skills development, and tailored tuition. The Access Project aims to empower talented young individuals from under-resourced backgrounds to access education at leading universities in the UK. Their distinctive programme equips students with the tools to maximize their education and achieve upward social mobility. This role offers an exciting opportunity for a motivated self-starter eager to play a pivotal role in driving strategy through technology and data insights. As a member of the leadership team within the Strategy, Finance, and Operations (SFO) department, you will ensure that every aspect of our work achieves a significant impact for young people. Key skills and responsibilities, * Previous Technology leadership experience * Provide leadership, development, and management for the Technology and Data Insights sub-teams (five staff, including this role), fostering an inclusive, collaborative, and results-driven culture dedicated to delivering meaningful outcomes for young people. * Oversee and manage Technology and Data Insights budgets effectively. * Collaborate closely with the Senior Finance and Operations Coordinator to manage and optimize the use of IT support service providers. * Demonstrated experience in managing external provider contracts to design and execute system development plans that align with organisational needs, delivered within budget and timelines, effectively leveraging external resources (eg, Accipio and Impact Box development support). * Proven ability to address end-user queries promptly and collaboratively, offering hands-on support when necessary. * Expertise in managing IT/technology budgets, including the evaluation and selection of hardware and software, financial modelling, business case development, and strategic analysis of technology and data insights solutions. * Comprehensive experience in overseeing IT infrastructure, managing cybersecurity risks, and addressing hardware requirements, covering the full life cycle from process and system design to procurement, delivery, and collection. * Skilled in optimizing the use of IT support service providers through close collaboration with the Senior Finance and Operations Coordinator. * Align the Technology and Data Insights team with strategic priorities, ensuring team and individual objectives directly contribute to the organisation's overarching goals and maximize impact. * Partner closely with the Head of Strategic Projects to foster a culture of continuous improvement in technology use across the organisation, offering training, resources, and guidance to streamline processes and enhance efficiency through technology. * Oversee technology and data insight processes, maintaining planning documents for the upcoming academic year, developing dashboards to forecast organisational resource needs based on the sales and renewals pipeline, and ensuring the leadership team has clear visibility of external resource requirements and targets. Interested?! Send your up-to-date CV to Crimson for review Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.
06/01/2025
Full time
IT Manager - London/Birmingham Hybrid working £40,000 - 50,000 - (London flex) plus great benefits such as 30 days annual leave. Crimson have partnered with The Access Project to assist them in their search for a Technology and Insights Manager. This leading charity empowers under-resourced young people to reach top universities through a distinctive programme of mentoring, skills development, and tailored tuition. The Access Project aims to empower talented young individuals from under-resourced backgrounds to access education at leading universities in the UK. Their distinctive programme equips students with the tools to maximize their education and achieve upward social mobility. This role offers an exciting opportunity for a motivated self-starter eager to play a pivotal role in driving strategy through technology and data insights. As a member of the leadership team within the Strategy, Finance, and Operations (SFO) department, you will ensure that every aspect of our work achieves a significant impact for young people. Key skills and responsibilities, * Previous Technology leadership experience * Provide leadership, development, and management for the Technology and Data Insights sub-teams (five staff, including this role), fostering an inclusive, collaborative, and results-driven culture dedicated to delivering meaningful outcomes for young people. * Oversee and manage Technology and Data Insights budgets effectively. * Collaborate closely with the Senior Finance and Operations Coordinator to manage and optimize the use of IT support service providers. * Demonstrated experience in managing external provider contracts to design and execute system development plans that align with organisational needs, delivered within budget and timelines, effectively leveraging external resources (eg, Accipio and Impact Box development support). * Proven ability to address end-user queries promptly and collaboratively, offering hands-on support when necessary. * Expertise in managing IT/technology budgets, including the evaluation and selection of hardware and software, financial modelling, business case development, and strategic analysis of technology and data insights solutions. * Comprehensive experience in overseeing IT infrastructure, managing cybersecurity risks, and addressing hardware requirements, covering the full life cycle from process and system design to procurement, delivery, and collection. * Skilled in optimizing the use of IT support service providers through close collaboration with the Senior Finance and Operations Coordinator. * Align the Technology and Data Insights team with strategic priorities, ensuring team and individual objectives directly contribute to the organisation's overarching goals and maximize impact. * Partner closely with the Head of Strategic Projects to foster a culture of continuous improvement in technology use across the organisation, offering training, resources, and guidance to streamline processes and enhance efficiency through technology. * Oversee technology and data insight processes, maintaining planning documents for the upcoming academic year, developing dashboards to forecast organisational resource needs based on the sales and renewals pipeline, and ensuring the leadership team has clear visibility of external resource requirements and targets. Interested?! Send your up-to-date CV to Crimson for review Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.
AV Specialist (Events)/Audio Visual/Events Specialist A fantastic opportunity has arisen for a AV Specialist (Events)/Audio Visual/Events Specialist to join our London based global law firm on a permanent basis. AV Specialist (Events)/Audio Visual/Events Specialist Key Responsibilities: * Support and build strong partnerships with the Regional Section Head and Director of Business Operations for the section to translate business objectives into HR strategies * Serve as one of the primary AV/Hybrid Events contacts to coordinate and support technical requirements for onsite/offsite high-profile event(s) that are assigned to the Senior Specialist. * Schedule, attend and/or manage technical project meetings with Events, stakeholders, and organizers of upcoming Firm and high-profile events * Help identify resources and risks, and communicate to stakeholders the technical expectations and goals for the event * Research availability (and pricing) of special technology or external technical services that may need to be purchased or contracted for a high-profile event * Coordinate and collaborate with all teams involved in a Firm or high-profile event and ensure the technical requirements of the project meets the schedule, budget, and timeline * Schedule, conduct, and oversee technical meetings and rehearsals with contractors to ensure they meet expected quality, pricing, budget, and execution * Work with hotel teams, site managers, vendors, and logistics teams to specify and deliver the aspects of each event site * Consistently provide updates to the organizers, Technology leaders, and stakeholders on the status of technical deliverables, changes to orders or contracts, as well as pricing schedules and deliverables * Escalate, troubleshoot, communicate, and seek resolution to technical challenges or issues before and during events AV Specialist (Events)/Audio Visual/Events Specialist Qualifications: * 5+ years hands-on experience in AV event production, broadcast, post production and communications * Expert level on web conferencing, webcasting and meeting apps on a live production setting * Strong knowledge of photography, video editing tools, video recording, audio routing and lighting * Experience with AV switching, touch panels, advanced AV Troubleshooting & maintenance * Strong problem-solving skills, analytical, creative, be able to agile under pressure, strong communicator, and impeccable organizational abilities * Strong understanding of audio/video protocols and Crestron and DSP files * Self-motivated and able to work in different settings, in a fast-paced environment AV Specialist (Events)/Audio Visual/Events Specialist In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
06/01/2025
Full time
AV Specialist (Events)/Audio Visual/Events Specialist A fantastic opportunity has arisen for a AV Specialist (Events)/Audio Visual/Events Specialist to join our London based global law firm on a permanent basis. AV Specialist (Events)/Audio Visual/Events Specialist Key Responsibilities: * Support and build strong partnerships with the Regional Section Head and Director of Business Operations for the section to translate business objectives into HR strategies * Serve as one of the primary AV/Hybrid Events contacts to coordinate and support technical requirements for onsite/offsite high-profile event(s) that are assigned to the Senior Specialist. * Schedule, attend and/or manage technical project meetings with Events, stakeholders, and organizers of upcoming Firm and high-profile events * Help identify resources and risks, and communicate to stakeholders the technical expectations and goals for the event * Research availability (and pricing) of special technology or external technical services that may need to be purchased or contracted for a high-profile event * Coordinate and collaborate with all teams involved in a Firm or high-profile event and ensure the technical requirements of the project meets the schedule, budget, and timeline * Schedule, conduct, and oversee technical meetings and rehearsals with contractors to ensure they meet expected quality, pricing, budget, and execution * Work with hotel teams, site managers, vendors, and logistics teams to specify and deliver the aspects of each event site * Consistently provide updates to the organizers, Technology leaders, and stakeholders on the status of technical deliverables, changes to orders or contracts, as well as pricing schedules and deliverables * Escalate, troubleshoot, communicate, and seek resolution to technical challenges or issues before and during events AV Specialist (Events)/Audio Visual/Events Specialist Qualifications: * 5+ years hands-on experience in AV event production, broadcast, post production and communications * Expert level on web conferencing, webcasting and meeting apps on a live production setting * Strong knowledge of photography, video editing tools, video recording, audio routing and lighting * Experience with AV switching, touch panels, advanced AV Troubleshooting & maintenance * Strong problem-solving skills, analytical, creative, be able to agile under pressure, strong communicator, and impeccable organizational abilities * Strong understanding of audio/video protocols and Crestron and DSP files * Self-motivated and able to work in different settings, in a fast-paced environment AV Specialist (Events)/Audio Visual/Events Specialist In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Web Project Manager Norfolk (Hybrid) Permanent £26,000 - £30,000 (DOE) + Bonus & Benefits We are looking for an organised Web Project Manager to join a dynamic and accomplished team as you undertake new projects. This is an excellent opportunity to join a well-established and growing IT services company. The ideal candidate will have a proven track record in Project Management/Project Administration. The position offers the flexibility of hybrid work arrangements following the successful completion of the probation period, with an ideal start date of January/feburary 2025. Key skills, experience + tasks include: Demonstrated expertise in project management and project administration. Strong organisational and analytical skills. Ensure a clear understanding of objectives to provide optimal technical advice. Prepare project proposals and estimates in collaboration with the technical team. The ability to manage and prioritise workload for a team of developers. Confident in Testing deliverables against project briefs for client sign-off. Highly desirable: Prince2, experience with UX optimisation, an understanding of digital marketing, business process and workflows.
06/01/2025
Full time
Web Project Manager Norfolk (Hybrid) Permanent £26,000 - £30,000 (DOE) + Bonus & Benefits We are looking for an organised Web Project Manager to join a dynamic and accomplished team as you undertake new projects. This is an excellent opportunity to join a well-established and growing IT services company. The ideal candidate will have a proven track record in Project Management/Project Administration. The position offers the flexibility of hybrid work arrangements following the successful completion of the probation period, with an ideal start date of January/feburary 2025. Key skills, experience + tasks include: Demonstrated expertise in project management and project administration. Strong organisational and analytical skills. Ensure a clear understanding of objectives to provide optimal technical advice. Prepare project proposals and estimates in collaboration with the technical team. The ability to manage and prioritise workload for a team of developers. Confident in Testing deliverables against project briefs for client sign-off. Highly desirable: Prince2, experience with UX optimisation, an understanding of digital marketing, business process and workflows.
Network Engineer About the Role We are seeking a highly skilled Network Engineer with strong expertise in Fortinet technologies to join a dynamic team at a leading financial services company based in Bromley. In this role, you will design, implement, and maintain robust network solutions that support our critical business operations. You will play a pivotal role in ensuring the security, performance, and availability of our network infrastructure in a high-stakes, fast-paced environment. Key Responsibilities Design, deploy, and maintain secure network solutions using Fortinet technologies, including FortiGate Firewalls, FortiManager, and FortiAnalyzer. Monitor, troubleshoot, and optimize network performance, ensuring high availability and minimal downtime. Implement and manage network security policies, including VPNs, Firewalls, and intrusion prevention systems. Collaborate with cross-functional teams to support infrastructure projects, including cloud integration and network upgrades. Manage and maintain network documentation, configurations, and processes in line with regulatory and compliance standards. Perform regular system updates, patching, and vulnerability assessments to maintain a secure network environment. Work closely with the cybersecurity team to ensure network resilience against evolving threats. Support day-to-day operations, including incident resolution, root cause analysis, and proactive network monitoring. Skills and Qualifications Strong hands-on experience with Fortinet technologies , including FortiGate, FortiManager, and FortiAnalyzer. Proven expertise in managing large-scale, complex network environments. In-depth knowledge of networking protocols and technologies (TCP/IP, BGP, OSPF, MPLS, VLANs). Experience with network security solutions, including VPNs, Firewalls, and access controls. Familiarity with cloud networking (AWS, Azure) and hybrid environments is a plus. Strong analytical and troubleshooting skills with the ability to resolve complex network issues. Relevant certifications such as Fortinet NSE 4/5/6 , CCNA, or equivalent are highly desirable. Excellent communication and interpersonal skills, with the ability to work collaboratively across teams. Network Engineer
06/01/2025
Full time
Network Engineer About the Role We are seeking a highly skilled Network Engineer with strong expertise in Fortinet technologies to join a dynamic team at a leading financial services company based in Bromley. In this role, you will design, implement, and maintain robust network solutions that support our critical business operations. You will play a pivotal role in ensuring the security, performance, and availability of our network infrastructure in a high-stakes, fast-paced environment. Key Responsibilities Design, deploy, and maintain secure network solutions using Fortinet technologies, including FortiGate Firewalls, FortiManager, and FortiAnalyzer. Monitor, troubleshoot, and optimize network performance, ensuring high availability and minimal downtime. Implement and manage network security policies, including VPNs, Firewalls, and intrusion prevention systems. Collaborate with cross-functional teams to support infrastructure projects, including cloud integration and network upgrades. Manage and maintain network documentation, configurations, and processes in line with regulatory and compliance standards. Perform regular system updates, patching, and vulnerability assessments to maintain a secure network environment. Work closely with the cybersecurity team to ensure network resilience against evolving threats. Support day-to-day operations, including incident resolution, root cause analysis, and proactive network monitoring. Skills and Qualifications Strong hands-on experience with Fortinet technologies , including FortiGate, FortiManager, and FortiAnalyzer. Proven expertise in managing large-scale, complex network environments. In-depth knowledge of networking protocols and technologies (TCP/IP, BGP, OSPF, MPLS, VLANs). Experience with network security solutions, including VPNs, Firewalls, and access controls. Familiarity with cloud networking (AWS, Azure) and hybrid environments is a plus. Strong analytical and troubleshooting skills with the ability to resolve complex network issues. Relevant certifications such as Fortinet NSE 4/5/6 , CCNA, or equivalent are highly desirable. Excellent communication and interpersonal skills, with the ability to work collaboratively across teams. Network Engineer
Machine Learning Engineer | SC Cleared | Outside IR35 SR2 is partnered with a boutique consultancy that has a cutting-edge project within their government team which requires multiple SC Cleared Machine Learning Engineers. You will be working on applied AI to solve real world challenges within a secure government department. Similarly, you will be working within a highly capable multi-disciplined team including software developers, delivery managers, and data scientists to deliver scalable solutions utilising machine learning. Experience Required; Proven track record of deploying ML infrastructure to the cloud and constant improvement Strong working knowledge of Python , PyTorch and Tensorflow Technical understanding of cloud architecture and containers such as Docker or Kubernetes. Excellent communication skills Active SC Clearance We expect weekly travel to central London (up to 2 days per week) with occasional travel to the client site on the South Coast. This contract is deemed outside I35 with competitive day rates for an initial 3 month period. Interviews will happen ASAP with start dates expected in January. Please apply for CV review. Machine Learning Engineer | SC Cleared | Outside IR35
06/01/2025
Project-based
Machine Learning Engineer | SC Cleared | Outside IR35 SR2 is partnered with a boutique consultancy that has a cutting-edge project within their government team which requires multiple SC Cleared Machine Learning Engineers. You will be working on applied AI to solve real world challenges within a secure government department. Similarly, you will be working within a highly capable multi-disciplined team including software developers, delivery managers, and data scientists to deliver scalable solutions utilising machine learning. Experience Required; Proven track record of deploying ML infrastructure to the cloud and constant improvement Strong working knowledge of Python , PyTorch and Tensorflow Technical understanding of cloud architecture and containers such as Docker or Kubernetes. Excellent communication skills Active SC Clearance We expect weekly travel to central London (up to 2 days per week) with occasional travel to the client site on the South Coast. This contract is deemed outside I35 with competitive day rates for an initial 3 month period. Interviews will happen ASAP with start dates expected in January. Please apply for CV review. Machine Learning Engineer | SC Cleared | Outside IR35
Package Manager Length: 2 years Rate: £65 per hour via umbrella company Location: Plymouth - 2 to 3 days onsite per week *Candidates MUST be eligible for SC Clearance* The Major Infrastructure Projects directorate provides major new or upgraded dock, berth and building infrastructure projects to provide facilities for the ship and submarine sustainment programmes. As a Package Manager - Buildings you'll work with multi-discipline infrastructure system designs to provide an overall sustainment capability improving the buildings capability at Devonport. Using your experience in design projects you will manage the delivery and verification of the design. You will work with users and other stakeholders to ensure that the integrated facility provides the required capability. You will use your project management expertise to ensure the end product meets the technical and operational requirements of the facility. This is an exciting opportunity to progress your career and assist in the delivery of Defence design and safety engineering projects, with opportunities for further development and progression within the Company. Main Purpose of Role Responsible for ensuring the project management delivery of the design of multiple building packages. This is a key role responsible to manage the delivery of the new Buildings Designs from the design Consultants to the Contractor and through the approval process. Support in delivery of schedule, scope, contractual, financial and risk management functions. Assisting the technical and project team in development of requirements, project scope and solutions for specific work packages. Translate supply chain reporting into useable data to inform planning, monitoring and control of work packages. Provide input to cost and budget monitoring. Develop Stakeholder management and communications plans. Document & Deliverable management Required Knowledge, Skills, Experience and Competences The candidate must have experience of working within a project environment managing designs packages, ideally with client side NEC4 contract experience Knowledge of highly regulated environments (preferably Nuclear) and complex document management systems. Managing the design of highly complex multifunctional buildings, such as hospitals or similar, through RIBA stages 2 - 4. The project will be on the Nuclear Licensed site and therefore experience in delivery of Nuclear safety implicated structures, equipment or services would be of benefit. Qualifications A Bachelors or Master's Degree. APM project management qualification (or equivalent). NEC4 Accredited Project Manager (desired) A range of specific courses will be provided, such as the following; Site Induction Fire Safety Diversity Anti-bribery Data Protection
06/01/2025
Project-based
Package Manager Length: 2 years Rate: £65 per hour via umbrella company Location: Plymouth - 2 to 3 days onsite per week *Candidates MUST be eligible for SC Clearance* The Major Infrastructure Projects directorate provides major new or upgraded dock, berth and building infrastructure projects to provide facilities for the ship and submarine sustainment programmes. As a Package Manager - Buildings you'll work with multi-discipline infrastructure system designs to provide an overall sustainment capability improving the buildings capability at Devonport. Using your experience in design projects you will manage the delivery and verification of the design. You will work with users and other stakeholders to ensure that the integrated facility provides the required capability. You will use your project management expertise to ensure the end product meets the technical and operational requirements of the facility. This is an exciting opportunity to progress your career and assist in the delivery of Defence design and safety engineering projects, with opportunities for further development and progression within the Company. Main Purpose of Role Responsible for ensuring the project management delivery of the design of multiple building packages. This is a key role responsible to manage the delivery of the new Buildings Designs from the design Consultants to the Contractor and through the approval process. Support in delivery of schedule, scope, contractual, financial and risk management functions. Assisting the technical and project team in development of requirements, project scope and solutions for specific work packages. Translate supply chain reporting into useable data to inform planning, monitoring and control of work packages. Provide input to cost and budget monitoring. Develop Stakeholder management and communications plans. Document & Deliverable management Required Knowledge, Skills, Experience and Competences The candidate must have experience of working within a project environment managing designs packages, ideally with client side NEC4 contract experience Knowledge of highly regulated environments (preferably Nuclear) and complex document management systems. Managing the design of highly complex multifunctional buildings, such as hospitals or similar, through RIBA stages 2 - 4. The project will be on the Nuclear Licensed site and therefore experience in delivery of Nuclear safety implicated structures, equipment or services would be of benefit. Qualifications A Bachelors or Master's Degree. APM project management qualification (or equivalent). NEC4 Accredited Project Manager (desired) A range of specific courses will be provided, such as the following; Site Induction Fire Safety Diversity Anti-bribery Data Protection
Your new company You will be working for a large, well-known organisation who are a huge name both within their industry and globally. Your new role As an Integration Developer, you will be responsible for designing, developing, and maintaining integration solutions that connect various systems and applications within the organisation. Design and develop integration solutions using Middleware and integration platforms. Collaborate with business analysts, project managers, and other stakeholders to gather requirements and define integration needs. Implement and maintain APIs, web services, and other integration components. Configure integration scenarios and develop test plans to ensure robust and reliable integrations. Conduct thorough testing of integration solutions to identify and resolve issues. Troubleshoot and resolve integration issues in a timely manner. Ensure data integrity and security across integrated systems. Document integration processes, configurations, and best practices. Stay updated with the latest integration technologies and trends. What you'll need to succeed Experience with SAP SuccessFactors is essential. Proven experience as an Integration Developer or similar role. Experience with scenario configuration. Experience in testing relating to integration development. Experience with database management systems. What you'll get in return A contract role that lasts up to six months initially that also has the potential for an extension. The role is paying up to £600 per day and is inside IR35. Bedfordshire based and hybrid working on offer. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
06/01/2025
Project-based
Your new company You will be working for a large, well-known organisation who are a huge name both within their industry and globally. Your new role As an Integration Developer, you will be responsible for designing, developing, and maintaining integration solutions that connect various systems and applications within the organisation. Design and develop integration solutions using Middleware and integration platforms. Collaborate with business analysts, project managers, and other stakeholders to gather requirements and define integration needs. Implement and maintain APIs, web services, and other integration components. Configure integration scenarios and develop test plans to ensure robust and reliable integrations. Conduct thorough testing of integration solutions to identify and resolve issues. Troubleshoot and resolve integration issues in a timely manner. Ensure data integrity and security across integrated systems. Document integration processes, configurations, and best practices. Stay updated with the latest integration technologies and trends. What you'll need to succeed Experience with SAP SuccessFactors is essential. Proven experience as an Integration Developer or similar role. Experience with scenario configuration. Experience in testing relating to integration development. Experience with database management systems. What you'll get in return A contract role that lasts up to six months initially that also has the potential for an extension. The role is paying up to £600 per day and is inside IR35. Bedfordshire based and hybrid working on offer. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Service Delivery Manager (SaaS) Hybrid (flexible - no set requirements) Glasgow or Edinburgh Up to £65k + benefits (private healthcare, bonus, extended holidays) Lorien's client, a fast-growing SaaS company, are currently looking for a Service Delivery Manager to join their dynamic team and help develop their Service Delivery Function from scratch. This role will be at the beating heart of their organisation, dealing directly with a portfolio of their biggest and most valuable customers, including many well-known financial services companies. The successful candidate will need to fully understand the best practices to follow, utilising ITL Service Management and utilising their existing experience and technical understanding to converse technically whilst holding commercial awareness. As a founding member of this function, there is an opportunity for career growth as the team expands, offering an exciting prospect for an experienced Service Delivery Manager who may be interested in exploring a new opportunity. Key Responsibilities: Cultivate and sustain strong client relationships by actively monitoring the performance of support and SaaS services, ensuring they meet agreed-upon capacity and SLAs. Maintain high standards in incident management, change management, problem management, and root cause analysis. You will be tasked with preparing, presenting, and discussing reports on service performance, capacity, and SLA adherence. Use trend analysis from these reports to collaborate with the Infrastructure & Support team to enhance services. Ensure a seamless transition of projects from implementation to support by engaging in the handover process, making sure the Application Support team, Cloud Operations team, and clients are ready for regular operations. Keep business policies and processes current and ensure compliance. Identify risks and issues, and work with internal teams, including sales, product engineering, infrastructure, and support, to drive continuous improvement. Essential Experience: Supporting a portfolio of customers as a service management professional, not acting as a liaison but operating to a high-level, resolving client issues, answering critical queries and handling escalations with strong personal ownership. Good understanding of IT services with an ability to converse with technical and non-technical stakeholders. Strong commercial awareness - holding an understanding of commercial contracts, SLAs and sensitivity. Understanding of ITIL. Desirable Experience (beneficial but not essential): Developing or growing a Service Delivery function, introducing new processes/structures. Working with a financial services client, understanding their language and way of working. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
06/01/2025
Full time
Service Delivery Manager (SaaS) Hybrid (flexible - no set requirements) Glasgow or Edinburgh Up to £65k + benefits (private healthcare, bonus, extended holidays) Lorien's client, a fast-growing SaaS company, are currently looking for a Service Delivery Manager to join their dynamic team and help develop their Service Delivery Function from scratch. This role will be at the beating heart of their organisation, dealing directly with a portfolio of their biggest and most valuable customers, including many well-known financial services companies. The successful candidate will need to fully understand the best practices to follow, utilising ITL Service Management and utilising their existing experience and technical understanding to converse technically whilst holding commercial awareness. As a founding member of this function, there is an opportunity for career growth as the team expands, offering an exciting prospect for an experienced Service Delivery Manager who may be interested in exploring a new opportunity. Key Responsibilities: Cultivate and sustain strong client relationships by actively monitoring the performance of support and SaaS services, ensuring they meet agreed-upon capacity and SLAs. Maintain high standards in incident management, change management, problem management, and root cause analysis. You will be tasked with preparing, presenting, and discussing reports on service performance, capacity, and SLA adherence. Use trend analysis from these reports to collaborate with the Infrastructure & Support team to enhance services. Ensure a seamless transition of projects from implementation to support by engaging in the handover process, making sure the Application Support team, Cloud Operations team, and clients are ready for regular operations. Keep business policies and processes current and ensure compliance. Identify risks and issues, and work with internal teams, including sales, product engineering, infrastructure, and support, to drive continuous improvement. Essential Experience: Supporting a portfolio of customers as a service management professional, not acting as a liaison but operating to a high-level, resolving client issues, answering critical queries and handling escalations with strong personal ownership. Good understanding of IT services with an ability to converse with technical and non-technical stakeholders. Strong commercial awareness - holding an understanding of commercial contracts, SLAs and sensitivity. Understanding of ITIL. Desirable Experience (beneficial but not essential): Developing or growing a Service Delivery function, introducing new processes/structures. Working with a financial services client, understanding their language and way of working. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.