ITech Consult Zug, Zug
Technical Engineer - MS Office/engineering/ English/ German /medical devices Project/Role: For our client a big pharmaceutical company based in Rotkreuz we are looking for a highly motivated and qualified Technical Engineer Background: Within the Case Investigation & Resolution (CIR) department for the Centralized & Point of Care Solutions (CPS) business in Rotkreuz (RDI), we are looking for an Engineer as Contractor to join our department. You will be responsible for effective & efficient resolution of technical product complaints escalated by the customers for different diagnostic products, such as Blood Gas/Electrolytes (BGE) Systems and others. Task: In this exciting position in an international environment, you will be covering the following key responsibilities . Full accountability for the timely management and resolution of individual customer complaints . Applies troubleshooting & problem solving methodology and draws conclusions on individual cases. . Performs investigations of returned customer products. . Collaborates with interfaces such as Production, Research & Development, Product Management, Customer Support Centers. . Assumes responsibility for providing information from cases in order to update product documentation. . Represents and communicates results of individual cases in interfacing meetings. . Contributes to the lab organization, maintenance, and planning. Must Haves: * Technical orientation, ability to learn new & complex systems and technologies (hardware, software & application) . Sense of responsiveness; combining customer focus and service orientation with regulatory compliance . Genuine enthusiasm and commitment to problem solving and able to communicate ideas easily to varied audiences . Accurate working style, the ability to organize, prioritize, delegate effectively, and to handle multiple tasks in parallel in close collaboration with the other team members. . Advanced MS Office user . English Advanced/German Good Nice to Haves: * Degree in engineering, sciences or related field is preferred . Experience in case handling and/or medical devices is beneficial Reference No.: 919690SGR Role: Technical Engineer Industry: Pharma Location: Rotkreuz Workload: 100% Start: 16.10.2020 Duration: 12++ Should you find yourself suitable for this position then please send us your complete CV using the link in this advert. About us: ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.