2 joburi disponibile

*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a CMDB Service Management SME. This role is focusing on ServiceNow, CMDB, manually creating CSDM Models, service mapping, Cloud inventory, ITSM, Discovery, etc. Responsibilities: Comprehension and experience with application and implementation of the following; ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical product, application, server, and networking configurations Provides governance to ensure the integrity of the Configuration Management Database Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out. Produces management information, including KPIs and status reports, with an operational and a management focus Qualifications: BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management General knowledge and familiarity with networking, mainframes, Servers, Scripting, databases Strong Excel and PowerPoint skills required

*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a CMDB Service Management SME. This role is focusing on ServiceNow, CMDB, manually creating CSDM Models, service mapping, Cloud inventory, ITSM, Discovery, etc. Responsibilities: Comprehension and experience with application and implementation of the following; ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical product, application, server, and networking configurations Provides governance to ensure the integrity of the Configuration Management Database Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out. Produces management information, including KPIs and status reports, with an operational and a management focus Qualifications: BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management General knowledge and familiarity with networking, mainframes, Servers, Scripting, databases Strong Excel and PowerPoint skills required