3rd Line Support Engineer - Milton Keynes 5 Days per week onsite - £35,000 - £40,000 3rd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 3rd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills: * Strong 3rd Line support experience * Conduct administration tasks for server operating systems * Collaborate with RDS, Citrix, and Hyper-V technologies. * Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices . * Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc . * Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilise remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
18/09/2024
Full time
3rd Line Support Engineer - Milton Keynes 5 Days per week onsite - £35,000 - £40,000 3rd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 3rd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills: * Strong 3rd Line support experience * Conduct administration tasks for server operating systems * Collaborate with RDS, Citrix, and Hyper-V technologies. * Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices . * Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc . * Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilise remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
1st Line Support Remote - travel to clients sites when required Our client is looking for a motivated Support Engineer to join their team and kickstart their IT career. Training will be provided around the technical elements but they key focus is some one who loves IT and has a desire to start and grow their career. Key Responsibilities Provide end user support via remote technologies and telephone support Flexibility to attend customer sites to provide on-site support as required Technical support for all endpoints - desktops; laptops and mobile devices. Accurate assessment of the impact and urgency of a fault/request and respond accordingly, ensuring timely escalation to 2nd and 3rd line as and when necessary Effective and efficient ticket management, to provide detailed technical troubleshooting notes and ensure frequent and timely updates are visible. Work to ensure all tickets are owned and progressed through their life cycle to a prompt resolution and agreed customer closure, Work with the Fordway Security team and end users in the containment and remediation of security events. Identifying potential security incidents or major incidents Create and maintain support documentation and knowledgebase articles Cultivate and foster partnerships and positive working relationships with customers and colleagues, through the delivery of an excellent customer service, demonstrating expertise and displaying high levels of professionalism at all times Work with internal and external resources to facilitate the prompt resolution of issues Ensure SLAs and OLA's are proactively managed and attained Qualifications and experience Full driving license (and own vehicle) is essential. Willingness to travel A good level of understanding of Microsoft Cloud services and what they are and what services they provide. Comptia or any Microsoft Qualifications will be an advantage 1st Line Support Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
18/09/2024
Full time
1st Line Support Remote - travel to clients sites when required Our client is looking for a motivated Support Engineer to join their team and kickstart their IT career. Training will be provided around the technical elements but they key focus is some one who loves IT and has a desire to start and grow their career. Key Responsibilities Provide end user support via remote technologies and telephone support Flexibility to attend customer sites to provide on-site support as required Technical support for all endpoints - desktops; laptops and mobile devices. Accurate assessment of the impact and urgency of a fault/request and respond accordingly, ensuring timely escalation to 2nd and 3rd line as and when necessary Effective and efficient ticket management, to provide detailed technical troubleshooting notes and ensure frequent and timely updates are visible. Work to ensure all tickets are owned and progressed through their life cycle to a prompt resolution and agreed customer closure, Work with the Fordway Security team and end users in the containment and remediation of security events. Identifying potential security incidents or major incidents Create and maintain support documentation and knowledgebase articles Cultivate and foster partnerships and positive working relationships with customers and colleagues, through the delivery of an excellent customer service, demonstrating expertise and displaying high levels of professionalism at all times Work with internal and external resources to facilitate the prompt resolution of issues Ensure SLAs and OLA's are proactively managed and attained Qualifications and experience Full driving license (and own vehicle) is essential. Willingness to travel A good level of understanding of Microsoft Cloud services and what they are and what services they provide. Comptia or any Microsoft Qualifications will be an advantage 1st Line Support Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Job Title: Cloud Infrastructure Engineer Location: City of London Salary: £60,000 - £65,000, up to £70,000 for exceptional candidates Work Arrangement: Hybrid (mainly remote, with some in-office days) About the Role We are seeking an experienced Cloud Infrastructure Engineer to join our IT team, responsible for the design, implementation, and management of cloud environments, primarily using Azure. This role offers a unique opportunity to take ownership of a cloud environment, driving its optimisation and development. You will work closely with cross-functional teams to deliver infrastructure solutions that align with the organisation's evolving needs. As a new addition to our IT team of 14, which includes a dedicated infrastructure group of 6-7 members, this position has been created to bridge a key skills gap in our DevOps capabilities. The ideal candidate will have a strong background in traditional infrastructure management and have moved into the cloud and automation space, bringing expertise in both areas. Key Responsibilities Infrastructure Automation: Develop and maintain Infrastructure-as-Code (IaC) using tools such as Terraform to automate the provisioning, configuration, and management of Azure resources. This includes deploying and configuring virtual machines, storage, networking, and other essential cloud services. CI/CD Pipeline Management: Design and implement Continuous Integration and Continuous Deployment (CI/CD) pipelines using Azure DevOps or similar tools. Oversee automated deployments to ensure consistent and efficient software delivery across multiple environments. Cloud Migration Projects: Lead cloud migration projects from on-premises systems to Azure, ensuring a seamless transition while managing dependencies, data integrity, security protocols, and performance optimisation. Scripting and Automation: Utilise Scripting languages such as PowerShell or Python to automate routine tasks, improve operational efficiency, and maintain consistent configurations across environments. Security and Compliance: Implement and uphold security standards, including identity and access management, network security, data protection, and compliance within the cloud environment. Ensure adherence to industry best practices and regulatory requirements. Monitoring and Optimisation: Configure and manage monitoring solutions using Azure Monitor or similar tools. Set up alerts, define metrics, and proactively address issues to maintain optimal system performance and availability. Technical Support and Troubleshooting: Act as a subject matter expert for cloud infrastructure, providing technical guidance and support to other teams. Diagnose and resolve complex issues to minimise disruptions to business operations. Documentation and Knowledge Sharing: Develop and maintain comprehensive technical documentation, including architecture diagrams, standard operating procedures, and best practices. Lead knowledge-sharing sessions within the team. Microsoft 365 Management: Ensure the health and performance of the Microsoft 365 environment, focusing on security, reliability, and integration with other systems. On-Call Support: Participate in an on-call rotation to provide critical support outside of core working hours as required. Required Skills and Experience Demonstrable experience leading IT projects from inception to completion, particularly in cloud migration, infrastructure optimisation, and business continuity planning. Proven track record in an in-house environment (as opposed to Managed Service Provider backgrounds), with the ability to take full ownership of projects. Proficiency in Azure resource provisioning using Infrastructure-as-Code tools like Terraform. Hands-on experience in setting up and managing CI/CD pipelines with Azure DevOps or similar platforms. Strong Scripting skills in PowerShell, Python, or other languages for automation. Deep understanding of Azure security principles, compliance requirements, and monitoring tools. Excellent communication and collaboration skills to work effectively with various stakeholders. Relevant Azure certifications (eg, AZ-900, AZ-104, AZ-400) are advantageous. Knowledge of cybersecurity frameworks such as ISO27001 and Cyber Essentials Plus is a plus. Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience. Benefits 25 days of annual leave, plus additional days off over the Christmas period. Flexible benefits package with options to buy or sell holiday days. Hybrid working policy, with a combination of remote and office-based work. Comprehensive healthcare benefits, including private medical insurance and critical illness cover. Competitive pension scheme and life assurance. Opportunities for professional development, including support for certifications and training programmes. Employee wellbeing support, including generous sick pay, access to wellbeing programmes, and an Employee Assistance Programme. Additional perks such as wedding and birth vouchers, employee referral bonuses, and discounts on various services. In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
18/09/2024
Full time
Job Title: Cloud Infrastructure Engineer Location: City of London Salary: £60,000 - £65,000, up to £70,000 for exceptional candidates Work Arrangement: Hybrid (mainly remote, with some in-office days) About the Role We are seeking an experienced Cloud Infrastructure Engineer to join our IT team, responsible for the design, implementation, and management of cloud environments, primarily using Azure. This role offers a unique opportunity to take ownership of a cloud environment, driving its optimisation and development. You will work closely with cross-functional teams to deliver infrastructure solutions that align with the organisation's evolving needs. As a new addition to our IT team of 14, which includes a dedicated infrastructure group of 6-7 members, this position has been created to bridge a key skills gap in our DevOps capabilities. The ideal candidate will have a strong background in traditional infrastructure management and have moved into the cloud and automation space, bringing expertise in both areas. Key Responsibilities Infrastructure Automation: Develop and maintain Infrastructure-as-Code (IaC) using tools such as Terraform to automate the provisioning, configuration, and management of Azure resources. This includes deploying and configuring virtual machines, storage, networking, and other essential cloud services. CI/CD Pipeline Management: Design and implement Continuous Integration and Continuous Deployment (CI/CD) pipelines using Azure DevOps or similar tools. Oversee automated deployments to ensure consistent and efficient software delivery across multiple environments. Cloud Migration Projects: Lead cloud migration projects from on-premises systems to Azure, ensuring a seamless transition while managing dependencies, data integrity, security protocols, and performance optimisation. Scripting and Automation: Utilise Scripting languages such as PowerShell or Python to automate routine tasks, improve operational efficiency, and maintain consistent configurations across environments. Security and Compliance: Implement and uphold security standards, including identity and access management, network security, data protection, and compliance within the cloud environment. Ensure adherence to industry best practices and regulatory requirements. Monitoring and Optimisation: Configure and manage monitoring solutions using Azure Monitor or similar tools. Set up alerts, define metrics, and proactively address issues to maintain optimal system performance and availability. Technical Support and Troubleshooting: Act as a subject matter expert for cloud infrastructure, providing technical guidance and support to other teams. Diagnose and resolve complex issues to minimise disruptions to business operations. Documentation and Knowledge Sharing: Develop and maintain comprehensive technical documentation, including architecture diagrams, standard operating procedures, and best practices. Lead knowledge-sharing sessions within the team. Microsoft 365 Management: Ensure the health and performance of the Microsoft 365 environment, focusing on security, reliability, and integration with other systems. On-Call Support: Participate in an on-call rotation to provide critical support outside of core working hours as required. Required Skills and Experience Demonstrable experience leading IT projects from inception to completion, particularly in cloud migration, infrastructure optimisation, and business continuity planning. Proven track record in an in-house environment (as opposed to Managed Service Provider backgrounds), with the ability to take full ownership of projects. Proficiency in Azure resource provisioning using Infrastructure-as-Code tools like Terraform. Hands-on experience in setting up and managing CI/CD pipelines with Azure DevOps or similar platforms. Strong Scripting skills in PowerShell, Python, or other languages for automation. Deep understanding of Azure security principles, compliance requirements, and monitoring tools. Excellent communication and collaboration skills to work effectively with various stakeholders. Relevant Azure certifications (eg, AZ-900, AZ-104, AZ-400) are advantageous. Knowledge of cybersecurity frameworks such as ISO27001 and Cyber Essentials Plus is a plus. Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience. Benefits 25 days of annual leave, plus additional days off over the Christmas period. Flexible benefits package with options to buy or sell holiday days. Hybrid working policy, with a combination of remote and office-based work. Comprehensive healthcare benefits, including private medical insurance and critical illness cover. Competitive pension scheme and life assurance. Opportunities for professional development, including support for certifications and training programmes. Employee wellbeing support, including generous sick pay, access to wellbeing programmes, and an Employee Assistance Programme. Additional perks such as wedding and birth vouchers, employee referral bonuses, and discounts on various services. In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Regional IT Support Engineer | Up to £35k + 5k Car- Scotland Would you like the opportunity to work for a leading company within their industry, one that will offer you a career progression opportunity to progress your IT Support career from 2 line to 3rd line? Also providing a very down to earth working environment where you can freely discuss issues and ideas. Don't worry if you're coming from a different IT background, the key thing is your 2nd/3rd line skills, your eagerness to learn, your problem solving skills and your ability to work as part of a team and take ownership. Your passion for providing a great IT service will go a long way here. To succeed in this role you must be able to drive and enjoy travelling to different sites and have previous experience in a field based role. Our Regional IT Service Specialist provides onsite IT support duties to our customers at various sites. This is a technical customer-facing, field-based role to ensure the integrity of our centres-based IT services. You will work very closely with our customers and key stakeholders, across our centres. You will be constantly seeking ways to provide great IT service to our customers, both internal and external. This is the perfect role for a technician who has a year or two of experience within a support based role with field based work. You will have the following experience to excel in this role: Microsoft Windows server administration. Windows Desktop imaging, support, and administration. Experience in managing IT service, support, and project delivery initiatives. Experience in VIP/Senior management support, education, and training. Sound understanding of Active Directory and Group Policy configuration. Hands on network experience of LAN/WAN, wireless networks, Switches, Routers, and security technologies such as Firewalls. Mobile technology support of devices such as apple, android, and Microsoft platforms. Good understanding of audio/visual components and supporting technologies. As the Regional IT Service Specialist, you will support a number of centres across the country, this will mean to Glasgow, Edinburgh and other Scotland branches and will take ownership of IT issues. You will develop and maintain a deep level of understanding of the Centre IT infrastructure including architecture such as network, server, desktop, backup & recovery processes. You will provide both hands-on technical support duties and supervision of our Centres third party IT suppliers, as well as supporting in non-technical issues where appropriate. You will be given a salary of up to £35,000 + car allowance which can be used for one of their Band 4 vehicles or put on top of your salary as £5,000. The role comes with some great benefits such matched pension up to 5%, 25 days holiday and many more! Get your application over now you won't want to miss out on this fantastic opportunity. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
18/09/2024
Full time
Regional IT Support Engineer | Up to £35k + 5k Car- Scotland Would you like the opportunity to work for a leading company within their industry, one that will offer you a career progression opportunity to progress your IT Support career from 2 line to 3rd line? Also providing a very down to earth working environment where you can freely discuss issues and ideas. Don't worry if you're coming from a different IT background, the key thing is your 2nd/3rd line skills, your eagerness to learn, your problem solving skills and your ability to work as part of a team and take ownership. Your passion for providing a great IT service will go a long way here. To succeed in this role you must be able to drive and enjoy travelling to different sites and have previous experience in a field based role. Our Regional IT Service Specialist provides onsite IT support duties to our customers at various sites. This is a technical customer-facing, field-based role to ensure the integrity of our centres-based IT services. You will work very closely with our customers and key stakeholders, across our centres. You will be constantly seeking ways to provide great IT service to our customers, both internal and external. This is the perfect role for a technician who has a year or two of experience within a support based role with field based work. You will have the following experience to excel in this role: Microsoft Windows server administration. Windows Desktop imaging, support, and administration. Experience in managing IT service, support, and project delivery initiatives. Experience in VIP/Senior management support, education, and training. Sound understanding of Active Directory and Group Policy configuration. Hands on network experience of LAN/WAN, wireless networks, Switches, Routers, and security technologies such as Firewalls. Mobile technology support of devices such as apple, android, and Microsoft platforms. Good understanding of audio/visual components and supporting technologies. As the Regional IT Service Specialist, you will support a number of centres across the country, this will mean to Glasgow, Edinburgh and other Scotland branches and will take ownership of IT issues. You will develop and maintain a deep level of understanding of the Centre IT infrastructure including architecture such as network, server, desktop, backup & recovery processes. You will provide both hands-on technical support duties and supervision of our Centres third party IT suppliers, as well as supporting in non-technical issues where appropriate. You will be given a salary of up to £35,000 + car allowance which can be used for one of their Band 4 vehicles or put on top of your salary as £5,000. The role comes with some great benefits such matched pension up to 5%, 25 days holiday and many more! Get your application over now you won't want to miss out on this fantastic opportunity. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
About the role As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of our UK based customers. You are responsible for the technical implementation and maintenance of our Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to our Lead Customer Service Engineer and work with both our Service Engineering team in the UK and our wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with & responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with our engineering teams, in the UK, Vienna and wider Frequentis global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service focussed Passionate about IT A strong communicator Able to build relationships quickly and have a positive impact Solutions focussed in how you think and act Proactive and able to balance multiple priorities Passionate about personal learning & development Able to travel regularly- both within UK and to Vienna HQ Allow for Security Vetting (SC/MPPV3) Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Computer Aided Dispatch (CAD) system experience Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/LAN hardware, configuration and management Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally Virtualisation (ESXI/HyperV/Virtualisation) Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS,/UXMS Hardware:Cisco LAN/WAN Switches, Dell/Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN Knowledge of ITIL processes in a support environment Telecommunications systems experience (telephony/Radio integration) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
18/09/2024
Full time
About the role As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of our UK based customers. You are responsible for the technical implementation and maintenance of our Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to our Lead Customer Service Engineer and work with both our Service Engineering team in the UK and our wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with & responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with our engineering teams, in the UK, Vienna and wider Frequentis global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service focussed Passionate about IT A strong communicator Able to build relationships quickly and have a positive impact Solutions focussed in how you think and act Proactive and able to balance multiple priorities Passionate about personal learning & development Able to travel regularly- both within UK and to Vienna HQ Allow for Security Vetting (SC/MPPV3) Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Computer Aided Dispatch (CAD) system experience Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/LAN hardware, configuration and management Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally Virtualisation (ESXI/HyperV/Virtualisation) Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS,/UXMS Hardware:Cisco LAN/WAN Switches, Dell/Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN Knowledge of ITIL processes in a support environment Telecommunications systems experience (telephony/Radio integration) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Global Enterprise Partners
Madrid, Comunidad de Madrid
Microsoft System Engineer - 12 Months - Spain Global Enterprise Partners is currently seeking an Microsoft System Engineer on behalf of a client in the FMCG sector, based in Spain. Requirements: Hands on experience in Active Directory, Microsoft Server, Exchange online and in hybrids environments Expertise in O365 admin experience. DHCP, Print Servers, file Servers, security understanding Excellent analytical skills in Microsoft office End-to-end implementations experience in an FMCG/CPG industry would be ideal Project Details Start date: ASAP Duration: 12months + Location: Spain If you are interested in this role please reach out to Sagar Naik by sending an email with the latest version of your CV.
18/09/2024
Project-based
Microsoft System Engineer - 12 Months - Spain Global Enterprise Partners is currently seeking an Microsoft System Engineer on behalf of a client in the FMCG sector, based in Spain. Requirements: Hands on experience in Active Directory, Microsoft Server, Exchange online and in hybrids environments Expertise in O365 admin experience. DHCP, Print Servers, file Servers, security understanding Excellent analytical skills in Microsoft office End-to-end implementations experience in an FMCG/CPG industry would be ideal Project Details Start date: ASAP Duration: 12months + Location: Spain If you are interested in this role please reach out to Sagar Naik by sending an email with the latest version of your CV.
Role: Principal/Lead Dynamics 365 Engineer Salary: Circa £70,000 + exceptional pension + package Location: Fortnightly UK travel - home based I am working with a fantastic organisation who are in a period of growth. They are looking to hire a Principal/Lead Dynamics 365 Engineer with a broad .NET background. You will play a vital role in the shaping of the organisations' application estate. This role will give you see you working with the latest Microsoft technologies delivering platforms and services that make a real difference. The organisation is a truly people-centric organisation who value their staff and offer a true work/life balance. The organisation makes a really positive contribution to the Yorkshire area and this role offers the opportunity to make a real difference within the organisation. Key Responsibilities Work as part of a team of Software Engineers to design, build test and maintain .NET applications and CI/CD pipelines that underpin all internal and external Digital services. Ensure security, stability and capacity is Embedded in the development and deployment of services. Champion a Software Engineering culture by creating and building close collaboration and working practices between the product, engineering and operational business services teams supported by the appropriate use of automation tools. Manage and develop the Software Engineering capability by providing technical leadership and management for the in-house team and external suppliers. Contribute to business case development, articulating benefits and return on investment. Ensure solutions delivered to time, cost and quality requirements. Design solutions and services with security controls Embedded, specifically engineered as mitigation against security threats as a core part of the solutions and services. Required Skills/Experience C#/.Net Software Engineering experience Dynamics 365/Power Platform experience Leadership experience Desirable, but not essential experience Dynamics CE experience If this role would be of interest, then please apply to this advert! Fruition are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
18/09/2024
Full time
Role: Principal/Lead Dynamics 365 Engineer Salary: Circa £70,000 + exceptional pension + package Location: Fortnightly UK travel - home based I am working with a fantastic organisation who are in a period of growth. They are looking to hire a Principal/Lead Dynamics 365 Engineer with a broad .NET background. You will play a vital role in the shaping of the organisations' application estate. This role will give you see you working with the latest Microsoft technologies delivering platforms and services that make a real difference. The organisation is a truly people-centric organisation who value their staff and offer a true work/life balance. The organisation makes a really positive contribution to the Yorkshire area and this role offers the opportunity to make a real difference within the organisation. Key Responsibilities Work as part of a team of Software Engineers to design, build test and maintain .NET applications and CI/CD pipelines that underpin all internal and external Digital services. Ensure security, stability and capacity is Embedded in the development and deployment of services. Champion a Software Engineering culture by creating and building close collaboration and working practices between the product, engineering and operational business services teams supported by the appropriate use of automation tools. Manage and develop the Software Engineering capability by providing technical leadership and management for the in-house team and external suppliers. Contribute to business case development, articulating benefits and return on investment. Ensure solutions delivered to time, cost and quality requirements. Design solutions and services with security controls Embedded, specifically engineered as mitigation against security threats as a core part of the solutions and services. Required Skills/Experience C#/.Net Software Engineering experience Dynamics 365/Power Platform experience Leadership experience Desirable, but not essential experience Dynamics CE experience If this role would be of interest, then please apply to this advert! Fruition are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible, and requires working onsite 5 days per week* Prestigious Enterprise Company is currently seeking a Cyber Security and Windows Systems Engineer. Candidate will manage and monitor all infrastructure and system installations, including configurations, testing, and maintenance. Responsibilities: Implement and maintain backups, security, and redundancy strategies. Identify potential issues and implement the best possible solutions. Craft custom scripts, increasing automation for IT processes. Enable faster and smarter business processes and implement analytics. Communicate with stakeholders to identify requirements and implement solutions in a service development cycle. Use expert-level administration and optimization of hosts and Servers to ensure high availability and appropriate resource management. Standardize and automate processes and monitor, using Scripting technology. Install, configure, and patch operating systems, software, and hardware components, and clearly document the design, maintenance, and support procedures for routine tasks. Conduct high-level root-cause analysis for service interruption and establish preventive measures. Create reports and documentation outlining findings and solutions; oversee the overall backup strategy and daily operations for secure backups and restore testing. Manage and monitor all installed systems and infrastructure for the organization to be in line with company guidelines and established standard operating procedures. Install, configure, and test operating systems, application software, and system management tools. Ensure the highest level of systems and infrastructure availability. Plan and implement system automation for increased efficiency. Collaborate with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures. Deal with work process, optimization methods, and risk management tools in the given projects for the successful accomplishments according to the requirements of the stakeholders. Provide after-hours support on a rotational "on-call" basis and to work "off-hours" as needed. Qualifications: PowerShell Scripting expertise. Strong AD knowledge with a proficiency in GPO creation/troubleshooting. Experience with Windows Server 2016/2019 environments and applications. Experience with AWS Workspaces and Azure & Azure AD. Experience with Microsoft SCCM, SCSM, Deployment Toolkit, WSUS, SharePoint and SQL, and VMWare. SolarWinds and other network/systems monitoring tools preferred. Ability to quickly analyze issues in order to provide and implement the best possible solutions. Strong problem-solving skills and attention to detail. Experience researching technical issues and implementation of resolutions. Excellent written and verbal communication skills, relating to both technical and non-technical staff. Ability to work individually and in a team environment and to provide assistance, instruction and training. Ability to focus, execute and to provide excellent customer service. Relevant certifications such as MSCE, MCSA, CCNA preferred but not required. Bachelor's Degree in Computer Science/MIS or equivalent years of experience in similar position.
18/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible, and requires working onsite 5 days per week* Prestigious Enterprise Company is currently seeking a Cyber Security and Windows Systems Engineer. Candidate will manage and monitor all infrastructure and system installations, including configurations, testing, and maintenance. Responsibilities: Implement and maintain backups, security, and redundancy strategies. Identify potential issues and implement the best possible solutions. Craft custom scripts, increasing automation for IT processes. Enable faster and smarter business processes and implement analytics. Communicate with stakeholders to identify requirements and implement solutions in a service development cycle. Use expert-level administration and optimization of hosts and Servers to ensure high availability and appropriate resource management. Standardize and automate processes and monitor, using Scripting technology. Install, configure, and patch operating systems, software, and hardware components, and clearly document the design, maintenance, and support procedures for routine tasks. Conduct high-level root-cause analysis for service interruption and establish preventive measures. Create reports and documentation outlining findings and solutions; oversee the overall backup strategy and daily operations for secure backups and restore testing. Manage and monitor all installed systems and infrastructure for the organization to be in line with company guidelines and established standard operating procedures. Install, configure, and test operating systems, application software, and system management tools. Ensure the highest level of systems and infrastructure availability. Plan and implement system automation for increased efficiency. Collaborate with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures. Deal with work process, optimization methods, and risk management tools in the given projects for the successful accomplishments according to the requirements of the stakeholders. Provide after-hours support on a rotational "on-call" basis and to work "off-hours" as needed. Qualifications: PowerShell Scripting expertise. Strong AD knowledge with a proficiency in GPO creation/troubleshooting. Experience with Windows Server 2016/2019 environments and applications. Experience with AWS Workspaces and Azure & Azure AD. Experience with Microsoft SCCM, SCSM, Deployment Toolkit, WSUS, SharePoint and SQL, and VMWare. SolarWinds and other network/systems monitoring tools preferred. Ability to quickly analyze issues in order to provide and implement the best possible solutions. Strong problem-solving skills and attention to detail. Experience researching technical issues and implementation of resolutions. Excellent written and verbal communication skills, relating to both technical and non-technical staff. Ability to work individually and in a team environment and to provide assistance, instruction and training. Ability to focus, execute and to provide excellent customer service. Relevant certifications such as MSCE, MCSA, CCNA preferred but not required. Bachelor's Degree in Computer Science/MIS or equivalent years of experience in similar position.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Principal Windows VM Systems Administrator. Candidate is responsible for the end-to-end management and support of equipment/software by ensuring the environment(s) are patched, right sized and available for the business. The Administrator will partner with peer administrative teams to maintain standards, gold images, environment documentation and configuration management. Also, responsible for proactively monitoring of system capacity, utilization, and performance to avoid negative business impact. The Administrator provides support for the environments they support. Qualifications: Bachelor's or technical degree in related field or equivalent experience 6+ years' experience in Infrastructure administration as it relates to the hardware and software components that align to technologies supported at Southern Glazers Excellent verbal/written communication skills Expertise to analyze and solve problems, think outside of the box, and grasp technical concepts Ability to diagnose when a system or environment has a problem, issue or fault and resolve Ability to create, read, analyze, and interpret technical diagrams and written procedures Strong team player who can work across multiple functions Familiarity with ITIL concepts Experience with on-premise implementation and management of Infrastructure as Code IaC tools such as Terraform, Ansible, Puppet Experience with containerization technologies such as Docker and Kubernetes Experience in Scripting and automation using PowerShell, Bash or Python Experience with developer tools such as GitHub Experience using patch management solution such as Microsoft SCCM (MECM) Experience in an environment supporting 300+ production Microsoft Windows Servers Experience in providing support and maintenance of Linux operating systems Experience supporting VMware and Hyper-V Virtual Infrastructures Experience supporting server hardware platforms such as: HPE, Dell, Cisco UCS Experience supporting cloud infrastructures such as: Azure, AWS Experience supporting and tuning administration tools such as SolarWinds & MS SCOM Experience supporting and configuring F5 or NetScaler load balancers Experience with identity governance administration (IGA) tools such as Saviynt Responsibilities: Stay current on supported technologies through various training opportunities Identify opportunities to enhance processes, procedures and policies relating to administrative function Participate in on call rotation Provide accurate and timely updates to work Improve the service offered to our business partners Proactively work on continuous improvement by identifying cost reductions and productivity improvements Create measures for successful execution, including policies, processes, procedures, and controls Implement, enforce, and improve policies, processes, procedures, and controls Maintain system landscape documentation Ensure effective administration of, and compliance with, all internal processes, procedures, and controls Communicate effectively up and down the organizational hierarchy Implement continuous improvement measures and initiatives Monitor and work on issues Research, evaluate and recommend applications Monitors, troubleshoots, and maintains systems/hardware/software and uses remote monitoring tools Monitors usage of shared resources, and works with appropriate engineers to resolve issues related to malfunctions Provide coaching and mentorship of team members and peers Partner with engineering team to develop turnover documentation for steady state support Make recommendations to enhance processes, procedures and policies relating to administrative function Act as an escalation point to team members when manager is not available Operates at highest level of support within the administration function engaging with ETP teams or vendor for support and resolutions Participate in on call rotation Provide accurate and timely updates to issues Analyze project requirements and accordingly provide technical and functional recommendations Maintain and enhance enterprise environments that are on-premises and in the cloud by identifying technology/process improvements Diagnose, troubleshoot, and resolve incidents Maintain knowledge of vendor technology and solutions Professional level understanding of a wide variety of systems and how they interact as to provide a complete service to the customers that meet business requirements Provide support of enterprise backup solutions, disaster recovery and high availability Develop reporting of storage utilization, capacity, and trending Track backup job success/failure with a goal to minimize failures Maintain and enhance related computing environments and platforms such as cloud and on premise virtual and physical server hardware, operating systems, applications software, and all configurations Demonstrate professional level experience in diagnose, troubleshoot, and resolve: hardware, software or other problems, and correct when necessary Monitor the performance of computer systems and hardware Coordinate and implement appropriate security measures to protect data, software, and hardware Lifecycle and Asset management when appropriate Certification (preferred): HashiCorp Certified: Terraform Associate (003) Microsoft Certified: Azure Administrator Associate Microsoft Certified: Windows Server Hybrid Administrator Associate Red Hat Certified Specialist in Ansible Automation VMware Certified Professional - Data Center Virtualization 2024 (VCP) RHCSA or Linux + ITIL Foundation certified
17/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Principal Windows VM Systems Administrator. Candidate is responsible for the end-to-end management and support of equipment/software by ensuring the environment(s) are patched, right sized and available for the business. The Administrator will partner with peer administrative teams to maintain standards, gold images, environment documentation and configuration management. Also, responsible for proactively monitoring of system capacity, utilization, and performance to avoid negative business impact. The Administrator provides support for the environments they support. Qualifications: Bachelor's or technical degree in related field or equivalent experience 6+ years' experience in Infrastructure administration as it relates to the hardware and software components that align to technologies supported at Southern Glazers Excellent verbal/written communication skills Expertise to analyze and solve problems, think outside of the box, and grasp technical concepts Ability to diagnose when a system or environment has a problem, issue or fault and resolve Ability to create, read, analyze, and interpret technical diagrams and written procedures Strong team player who can work across multiple functions Familiarity with ITIL concepts Experience with on-premise implementation and management of Infrastructure as Code IaC tools such as Terraform, Ansible, Puppet Experience with containerization technologies such as Docker and Kubernetes Experience in Scripting and automation using PowerShell, Bash or Python Experience with developer tools such as GitHub Experience using patch management solution such as Microsoft SCCM (MECM) Experience in an environment supporting 300+ production Microsoft Windows Servers Experience in providing support and maintenance of Linux operating systems Experience supporting VMware and Hyper-V Virtual Infrastructures Experience supporting server hardware platforms such as: HPE, Dell, Cisco UCS Experience supporting cloud infrastructures such as: Azure, AWS Experience supporting and tuning administration tools such as SolarWinds & MS SCOM Experience supporting and configuring F5 or NetScaler load balancers Experience with identity governance administration (IGA) tools such as Saviynt Responsibilities: Stay current on supported technologies through various training opportunities Identify opportunities to enhance processes, procedures and policies relating to administrative function Participate in on call rotation Provide accurate and timely updates to work Improve the service offered to our business partners Proactively work on continuous improvement by identifying cost reductions and productivity improvements Create measures for successful execution, including policies, processes, procedures, and controls Implement, enforce, and improve policies, processes, procedures, and controls Maintain system landscape documentation Ensure effective administration of, and compliance with, all internal processes, procedures, and controls Communicate effectively up and down the organizational hierarchy Implement continuous improvement measures and initiatives Monitor and work on issues Research, evaluate and recommend applications Monitors, troubleshoots, and maintains systems/hardware/software and uses remote monitoring tools Monitors usage of shared resources, and works with appropriate engineers to resolve issues related to malfunctions Provide coaching and mentorship of team members and peers Partner with engineering team to develop turnover documentation for steady state support Make recommendations to enhance processes, procedures and policies relating to administrative function Act as an escalation point to team members when manager is not available Operates at highest level of support within the administration function engaging with ETP teams or vendor for support and resolutions Participate in on call rotation Provide accurate and timely updates to issues Analyze project requirements and accordingly provide technical and functional recommendations Maintain and enhance enterprise environments that are on-premises and in the cloud by identifying technology/process improvements Diagnose, troubleshoot, and resolve incidents Maintain knowledge of vendor technology and solutions Professional level understanding of a wide variety of systems and how they interact as to provide a complete service to the customers that meet business requirements Provide support of enterprise backup solutions, disaster recovery and high availability Develop reporting of storage utilization, capacity, and trending Track backup job success/failure with a goal to minimize failures Maintain and enhance related computing environments and platforms such as cloud and on premise virtual and physical server hardware, operating systems, applications software, and all configurations Demonstrate professional level experience in diagnose, troubleshoot, and resolve: hardware, software or other problems, and correct when necessary Monitor the performance of computer systems and hardware Coordinate and implement appropriate security measures to protect data, software, and hardware Lifecycle and Asset management when appropriate Certification (preferred): HashiCorp Certified: Terraform Associate (003) Microsoft Certified: Azure Administrator Associate Microsoft Certified: Windows Server Hybrid Administrator Associate Red Hat Certified Specialist in Ansible Automation VMware Certified Professional - Data Center Virtualization 2024 (VCP) RHCSA or Linux + ITIL Foundation certified
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Principal Windows VM Systems Administrator. Candidate is responsible for the end-to-end management and support of equipment/software by ensuring the environment(s) are patched, right sized and available for the business. The Administrator will partner with peer administrative teams to maintain standards, gold images, environment documentation and configuration management. Also, responsible for proactively monitoring of system capacity, utilization, and performance to avoid negative business impact. The Administrator provides support for the environments they support. Qualifications: Bachelor's or technical degree in related field or equivalent experience 6+ years' experience in Infrastructure administration as it relates to the hardware and software components that align to technologies supported at Southern Glazers Excellent verbal/written communication skills Expertise to analyze and solve problems, think outside of the box, and grasp technical concepts Ability to diagnose when a system or environment has a problem, issue or fault and resolve Ability to create, read, analyze, and interpret technical diagrams and written procedures Strong team player who can work across multiple functions Familiarity with ITIL concepts Experience with on-premise implementation and management of Infrastructure as Code IaC tools such as Terraform, Ansible, Puppet Experience with containerization technologies such as Docker and Kubernetes Experience in Scripting and automation using PowerShell, Bash or Python Experience with developer tools such as GitHub Experience using patch management solution such as Microsoft SCCM (MECM) Experience in an environment supporting 300+ production Microsoft Windows Servers Experience in providing support and maintenance of Linux operating systems Experience supporting VMware and Hyper-V Virtual Infrastructures Experience supporting server hardware platforms such as: HPE, Dell, Cisco UCS Experience supporting cloud infrastructures such as: Azure, AWS Experience supporting and tuning administration tools such as SolarWinds & MS SCOM Experience supporting and configuring F5 or NetScaler load balancers Experience with identity governance administration (IGA) tools such as Saviynt Responsibilities: Stay current on supported technologies through various training opportunities Identify opportunities to enhance processes, procedures and policies relating to administrative function Participate in on call rotation Provide accurate and timely updates to work Improve the service offered to our business partners Proactively work on continuous improvement by identifying cost reductions and productivity improvements Create measures for successful execution, including policies, processes, procedures, and controls Implement, enforce, and improve policies, processes, procedures, and controls Maintain system landscape documentation Ensure effective administration of, and compliance with, all internal processes, procedures, and controls Communicate effectively up and down the organizational hierarchy Implement continuous improvement measures and initiatives Monitor and work on issues Research, evaluate and recommend applications Monitors, troubleshoots, and maintains systems/hardware/software and uses remote monitoring tools Monitors usage of shared resources, and works with appropriate engineers to resolve issues related to malfunctions Provide coaching and mentorship of team members and peers Partner with engineering team to develop turnover documentation for steady state support Make recommendations to enhance processes, procedures and policies relating to administrative function Act as an escalation point to team members when manager is not available Operates at highest level of support within the administration function engaging with ETP teams or vendor for support and resolutions Participate in on call rotation Provide accurate and timely updates to issues Analyze project requirements and accordingly provide technical and functional recommendations Maintain and enhance enterprise environments that are on-premises and in the cloud by identifying technology/process improvements Diagnose, troubleshoot, and resolve incidents Maintain knowledge of vendor technology and solutions Professional level understanding of a wide variety of systems and how they interact as to provide a complete service to the customers that meet business requirements Provide support of enterprise backup solutions, disaster recovery and high availability Develop reporting of storage utilization, capacity, and trending Track backup job success/failure with a goal to minimize failures Maintain and enhance related computing environments and platforms such as cloud and on premise virtual and physical server hardware, operating systems, applications software, and all configurations Demonstrate professional level experience in diagnose, troubleshoot, and resolve: hardware, software or other problems, and correct when necessary Monitor the performance of computer systems and hardware Coordinate and implement appropriate security measures to protect data, software, and hardware Lifecycle and Asset management when appropriate Certification (preferred): HashiCorp Certified: Terraform Associate (003) Microsoft Certified: Azure Administrator Associate Microsoft Certified: Windows Server Hybrid Administrator Associate Red Hat Certified Specialist in Ansible Automation VMware Certified Professional - Data Center Virtualization 2024 (VCP) RHCSA or Linux + ITIL Foundation certified
17/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Principal Windows VM Systems Administrator. Candidate is responsible for the end-to-end management and support of equipment/software by ensuring the environment(s) are patched, right sized and available for the business. The Administrator will partner with peer administrative teams to maintain standards, gold images, environment documentation and configuration management. Also, responsible for proactively monitoring of system capacity, utilization, and performance to avoid negative business impact. The Administrator provides support for the environments they support. Qualifications: Bachelor's or technical degree in related field or equivalent experience 6+ years' experience in Infrastructure administration as it relates to the hardware and software components that align to technologies supported at Southern Glazers Excellent verbal/written communication skills Expertise to analyze and solve problems, think outside of the box, and grasp technical concepts Ability to diagnose when a system or environment has a problem, issue or fault and resolve Ability to create, read, analyze, and interpret technical diagrams and written procedures Strong team player who can work across multiple functions Familiarity with ITIL concepts Experience with on-premise implementation and management of Infrastructure as Code IaC tools such as Terraform, Ansible, Puppet Experience with containerization technologies such as Docker and Kubernetes Experience in Scripting and automation using PowerShell, Bash or Python Experience with developer tools such as GitHub Experience using patch management solution such as Microsoft SCCM (MECM) Experience in an environment supporting 300+ production Microsoft Windows Servers Experience in providing support and maintenance of Linux operating systems Experience supporting VMware and Hyper-V Virtual Infrastructures Experience supporting server hardware platforms such as: HPE, Dell, Cisco UCS Experience supporting cloud infrastructures such as: Azure, AWS Experience supporting and tuning administration tools such as SolarWinds & MS SCOM Experience supporting and configuring F5 or NetScaler load balancers Experience with identity governance administration (IGA) tools such as Saviynt Responsibilities: Stay current on supported technologies through various training opportunities Identify opportunities to enhance processes, procedures and policies relating to administrative function Participate in on call rotation Provide accurate and timely updates to work Improve the service offered to our business partners Proactively work on continuous improvement by identifying cost reductions and productivity improvements Create measures for successful execution, including policies, processes, procedures, and controls Implement, enforce, and improve policies, processes, procedures, and controls Maintain system landscape documentation Ensure effective administration of, and compliance with, all internal processes, procedures, and controls Communicate effectively up and down the organizational hierarchy Implement continuous improvement measures and initiatives Monitor and work on issues Research, evaluate and recommend applications Monitors, troubleshoots, and maintains systems/hardware/software and uses remote monitoring tools Monitors usage of shared resources, and works with appropriate engineers to resolve issues related to malfunctions Provide coaching and mentorship of team members and peers Partner with engineering team to develop turnover documentation for steady state support Make recommendations to enhance processes, procedures and policies relating to administrative function Act as an escalation point to team members when manager is not available Operates at highest level of support within the administration function engaging with ETP teams or vendor for support and resolutions Participate in on call rotation Provide accurate and timely updates to issues Analyze project requirements and accordingly provide technical and functional recommendations Maintain and enhance enterprise environments that are on-premises and in the cloud by identifying technology/process improvements Diagnose, troubleshoot, and resolve incidents Maintain knowledge of vendor technology and solutions Professional level understanding of a wide variety of systems and how they interact as to provide a complete service to the customers that meet business requirements Provide support of enterprise backup solutions, disaster recovery and high availability Develop reporting of storage utilization, capacity, and trending Track backup job success/failure with a goal to minimize failures Maintain and enhance related computing environments and platforms such as cloud and on premise virtual and physical server hardware, operating systems, applications software, and all configurations Demonstrate professional level experience in diagnose, troubleshoot, and resolve: hardware, software or other problems, and correct when necessary Monitor the performance of computer systems and hardware Coordinate and implement appropriate security measures to protect data, software, and hardware Lifecycle and Asset management when appropriate Certification (preferred): HashiCorp Certified: Terraform Associate (003) Microsoft Certified: Azure Administrator Associate Microsoft Certified: Windows Server Hybrid Administrator Associate Red Hat Certified Specialist in Ansible Automation VMware Certified Professional - Data Center Virtualization 2024 (VCP) RHCSA or Linux + ITIL Foundation certified
Security Engineering - PAM - Secrets SALARY: $150K - $160K plus 15% bonus LOCATION: DALLAS Secrets and privileged access management hardware security modules HSMs integrating secrets management PKI sessions management python ansible terraform and YAML HSMS MS PKI Hashicorp vault CyberArk AIM PSMP PVWA CPM vault leveraging APIs cryptographic operations As a member of the Secrets and Privileged Access Management team you are responsible for applying skills and knowledge to perform functions for Privileged Access and Secrets Management solutions, Hardware security modules (HSMs), and encryption practices. You must ensure to take a security first approach when deploying or integrating Secrets Management, PKI, Sessions Management, or authentication integrations under the team's purview using agile methodology. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Design, document, deploy, and support PAM solutions supporting vaulting, session management, hardcoded credential removal, and support integrations with PAM solution for secure secrets management supporting app-to-app communication. Design, document, develop, and support PAM integrations to support automated password rotations and establishing secure sessions through jump host solution. Design, document, implement, and maintain our Certificate Authority PKI infrastructure. Ensure certificates are correctly issued, renewed, and revoked as necessary. Implement and manage certificate templates and revocation configurations. Implement, configure, and maintain HSMs to support PKI operations. Work with vendors to ensure systems are patched and up to date. Address and troubleshoot issues related to PAM, PKI, and HSM solutions. Implement and manage encryption tools and software. Ensure team solutions are monitored following best practice. Proficient in using Scripting and automation skills to convert manual maintenance and audit functions into orchestrated automation. Track and execute work following agile best practices with self-motivation to bring a task from ideation to implementation. Ability to operate in a highly regulated complex operational environment and collaborate with internal SMEs required to maintain and mature the PAM program. Document, review, and update run books supporting Secrets and Privileged Access Management solutions. Develop and maintain encryption standards, practices, and solutions. Develop and maintain documentation related to PAM policies, procedures, and configurations. Qualifications: Experience with enterprise PAM tools and technologies such as various CyberArk and HashiVault components and underlying infrastructure supporting those technologies. Experience with various integration techniques for Secrets Management and Privileged Management to target systems such as databases, directories, and applications. Experience with Microsoft certificate authority PKI infrastructure. Experience with hardware security modules (HSMs). Experience with Python, Ansible, Terraform, and YAML packages. Requires in-depth knowledge of PAM and Secrets Management best practices. Requires in-depth knowledge of encryption algorithms, protocols, and best practices. Working knowledge of system monitoring techniques and tooling. Working knowledge of the cloud ecosystem and CI/CD deployments with Terraform, Ansible, and Jenkins pipelines. 5+ years of experience with PAM tools and technologies. 3+ years of experience in PKI infrastructure including Microsoft Certificate Authority. Bachelor's degree in computer science, Information Technology, or related field. Technical Skills: Hands on deployment, management, and troubleshooting experience with HSMs, MS PKI, HashiCorp Vault, and all CyberArk components (AIM, PSM/P, PVWA, CPM, VAULT). Hands on experience leveraging APIs. Knowledge of cryptographic operations, secure key storage, and key life cycle management with HSM and encryption tools. Knowledge of end-to-end encryption, data at rest, and data in transit protection methodologies. Ability to interpret logs and events related to PKI, HSMs, encryption, and PAM activities. Education and/or Experience: 5+ years of experience with security engineering activities and testing. 5+ years of experience with privileged access management platforms. 3+ years of experience with HSM, PKI, Microsoft Certificate Authority. 2+ years of experience with DevOps/DevSecOps (eg, GitOps, Version Control, RESTful APIs) 2+ years of experience with cloud architecture and deployments. Certificates or Licenses: CyberArk Defender, Sentry, or Guardian HashiCorp Certified: Terraform Associate HashiCorp Certified: Vault Associate Certification Information Systems Security Professional (CISSP) AWS Certified Security Specialty CompTIA Security+ Microsoft Certified: Security Engineer Associate
17/09/2024
Full time
Security Engineering - PAM - Secrets SALARY: $150K - $160K plus 15% bonus LOCATION: DALLAS Secrets and privileged access management hardware security modules HSMs integrating secrets management PKI sessions management python ansible terraform and YAML HSMS MS PKI Hashicorp vault CyberArk AIM PSMP PVWA CPM vault leveraging APIs cryptographic operations As a member of the Secrets and Privileged Access Management team you are responsible for applying skills and knowledge to perform functions for Privileged Access and Secrets Management solutions, Hardware security modules (HSMs), and encryption practices. You must ensure to take a security first approach when deploying or integrating Secrets Management, PKI, Sessions Management, or authentication integrations under the team's purview using agile methodology. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Design, document, deploy, and support PAM solutions supporting vaulting, session management, hardcoded credential removal, and support integrations with PAM solution for secure secrets management supporting app-to-app communication. Design, document, develop, and support PAM integrations to support automated password rotations and establishing secure sessions through jump host solution. Design, document, implement, and maintain our Certificate Authority PKI infrastructure. Ensure certificates are correctly issued, renewed, and revoked as necessary. Implement and manage certificate templates and revocation configurations. Implement, configure, and maintain HSMs to support PKI operations. Work with vendors to ensure systems are patched and up to date. Address and troubleshoot issues related to PAM, PKI, and HSM solutions. Implement and manage encryption tools and software. Ensure team solutions are monitored following best practice. Proficient in using Scripting and automation skills to convert manual maintenance and audit functions into orchestrated automation. Track and execute work following agile best practices with self-motivation to bring a task from ideation to implementation. Ability to operate in a highly regulated complex operational environment and collaborate with internal SMEs required to maintain and mature the PAM program. Document, review, and update run books supporting Secrets and Privileged Access Management solutions. Develop and maintain encryption standards, practices, and solutions. Develop and maintain documentation related to PAM policies, procedures, and configurations. Qualifications: Experience with enterprise PAM tools and technologies such as various CyberArk and HashiVault components and underlying infrastructure supporting those technologies. Experience with various integration techniques for Secrets Management and Privileged Management to target systems such as databases, directories, and applications. Experience with Microsoft certificate authority PKI infrastructure. Experience with hardware security modules (HSMs). Experience with Python, Ansible, Terraform, and YAML packages. Requires in-depth knowledge of PAM and Secrets Management best practices. Requires in-depth knowledge of encryption algorithms, protocols, and best practices. Working knowledge of system monitoring techniques and tooling. Working knowledge of the cloud ecosystem and CI/CD deployments with Terraform, Ansible, and Jenkins pipelines. 5+ years of experience with PAM tools and technologies. 3+ years of experience in PKI infrastructure including Microsoft Certificate Authority. Bachelor's degree in computer science, Information Technology, or related field. Technical Skills: Hands on deployment, management, and troubleshooting experience with HSMs, MS PKI, HashiCorp Vault, and all CyberArk components (AIM, PSM/P, PVWA, CPM, VAULT). Hands on experience leveraging APIs. Knowledge of cryptographic operations, secure key storage, and key life cycle management with HSM and encryption tools. Knowledge of end-to-end encryption, data at rest, and data in transit protection methodologies. Ability to interpret logs and events related to PKI, HSMs, encryption, and PAM activities. Education and/or Experience: 5+ years of experience with security engineering activities and testing. 5+ years of experience with privileged access management platforms. 3+ years of experience with HSM, PKI, Microsoft Certificate Authority. 2+ years of experience with DevOps/DevSecOps (eg, GitOps, Version Control, RESTful APIs) 2+ years of experience with cloud architecture and deployments. Certificates or Licenses: CyberArk Defender, Sentry, or Guardian HashiCorp Certified: Terraform Associate HashiCorp Certified: Vault Associate Certification Information Systems Security Professional (CISSP) AWS Certified Security Specialty CompTIA Security+ Microsoft Certified: Security Engineer Associate
Security Engineering - PAM - Secrets SALARY: $150K - $160K plus 15% bonus LOCATION: CHICAGO Secrets and privileged access management hardware security modules HSMs integrating secrets management PKI sessions management python ansible terraform and YAML HSMS MS PKI Hashicorp vault CyberArk AIM PSMP PVWA CPM vault leveraging APIs cryptographic operations As a member of the Secrets and Privileged Access Management team you are responsible for applying skills and knowledge to perform functions for Privileged Access and Secrets Management solutions, Hardware security modules (HSMs), and encryption practices. You must ensure to take a security first approach when deploying or integrating Secrets Management, PKI, Sessions Management, or authentication integrations under the team's purview using agile methodology. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Design, document, deploy, and support PAM solutions supporting vaulting, session management, hardcoded credential removal, and support integrations with PAM solution for secure secrets management supporting app-to-app communication. Design, document, develop, and support PAM integrations to support automated password rotations and establishing secure sessions through jump host solution. Design, document, implement, and maintain our Certificate Authority PKI infrastructure. Ensure certificates are correctly issued, renewed, and revoked as necessary. Implement and manage certificate templates and revocation configurations. Implement, configure, and maintain HSMs to support PKI operations. Work with vendors to ensure systems are patched and up to date. Address and troubleshoot issues related to PAM, PKI, and HSM solutions. Implement and manage encryption tools and software. Ensure team solutions are monitored following best practice. Proficient in using Scripting and automation skills to convert manual maintenance and audit functions into orchestrated automation. Track and execute work following agile best practices with self-motivation to bring a task from ideation to implementation. Ability to operate in a highly regulated complex operational environment and collaborate with internal SMEs required to maintain and mature the PAM program. Document, review, and update run books supporting Secrets and Privileged Access Management solutions. Develop and maintain encryption standards, practices, and solutions. Develop and maintain documentation related to PAM policies, procedures, and configurations. Qualifications: Experience with enterprise PAM tools and technologies such as various CyberArk and HashiVault components and underlying infrastructure supporting those technologies. Experience with various integration techniques for Secrets Management and Privileged Management to target systems such as databases, directories, and applications. Experience with Microsoft certificate authority PKI infrastructure. Experience with hardware security modules (HSMs). Experience with Python, Ansible, Terraform, and YAML packages. Requires in-depth knowledge of PAM and Secrets Management best practices. Requires in-depth knowledge of encryption algorithms, protocols, and best practices. Working knowledge of system monitoring techniques and tooling. Working knowledge of the cloud ecosystem and CI/CD deployments with Terraform, Ansible, and Jenkins pipelines. 5+ years of experience with PAM tools and technologies. 3+ years of experience in PKI infrastructure including Microsoft Certificate Authority. Bachelor's degree in computer science, Information Technology, or related field. Technical Skills: Hands on deployment, management, and troubleshooting experience with HSMs, MS PKI, HashiCorp Vault, and all CyberArk components (AIM, PSM/P, PVWA, CPM, VAULT). Hands on experience leveraging APIs. Knowledge of cryptographic operations, secure key storage, and key life cycle management with HSM and encryption tools. Knowledge of end-to-end encryption, data at rest, and data in transit protection methodologies. Ability to interpret logs and events related to PKI, HSMs, encryption, and PAM activities. Education and/or Experience: 5+ years of experience with security engineering activities and testing. 5+ years of experience with privileged access management platforms. 3+ years of experience with HSM, PKI, Microsoft Certificate Authority. 2+ years of experience with DevOps/DevSecOps (eg, GitOps, Version Control, RESTful APIs) 2+ years of experience with cloud architecture and deployments. Certificates or Licenses: CyberArk Defender, Sentry, or Guardian HashiCorp Certified: Terraform Associate HashiCorp Certified: Vault Associate Certification Information Systems Security Professional (CISSP) AWS Certified Security Specialty CompTIA Security+ Microsoft Certified: Security Engineer Associate
17/09/2024
Full time
Security Engineering - PAM - Secrets SALARY: $150K - $160K plus 15% bonus LOCATION: CHICAGO Secrets and privileged access management hardware security modules HSMs integrating secrets management PKI sessions management python ansible terraform and YAML HSMS MS PKI Hashicorp vault CyberArk AIM PSMP PVWA CPM vault leveraging APIs cryptographic operations As a member of the Secrets and Privileged Access Management team you are responsible for applying skills and knowledge to perform functions for Privileged Access and Secrets Management solutions, Hardware security modules (HSMs), and encryption practices. You must ensure to take a security first approach when deploying or integrating Secrets Management, PKI, Sessions Management, or authentication integrations under the team's purview using agile methodology. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Design, document, deploy, and support PAM solutions supporting vaulting, session management, hardcoded credential removal, and support integrations with PAM solution for secure secrets management supporting app-to-app communication. Design, document, develop, and support PAM integrations to support automated password rotations and establishing secure sessions through jump host solution. Design, document, implement, and maintain our Certificate Authority PKI infrastructure. Ensure certificates are correctly issued, renewed, and revoked as necessary. Implement and manage certificate templates and revocation configurations. Implement, configure, and maintain HSMs to support PKI operations. Work with vendors to ensure systems are patched and up to date. Address and troubleshoot issues related to PAM, PKI, and HSM solutions. Implement and manage encryption tools and software. Ensure team solutions are monitored following best practice. Proficient in using Scripting and automation skills to convert manual maintenance and audit functions into orchestrated automation. Track and execute work following agile best practices with self-motivation to bring a task from ideation to implementation. Ability to operate in a highly regulated complex operational environment and collaborate with internal SMEs required to maintain and mature the PAM program. Document, review, and update run books supporting Secrets and Privileged Access Management solutions. Develop and maintain encryption standards, practices, and solutions. Develop and maintain documentation related to PAM policies, procedures, and configurations. Qualifications: Experience with enterprise PAM tools and technologies such as various CyberArk and HashiVault components and underlying infrastructure supporting those technologies. Experience with various integration techniques for Secrets Management and Privileged Management to target systems such as databases, directories, and applications. Experience with Microsoft certificate authority PKI infrastructure. Experience with hardware security modules (HSMs). Experience with Python, Ansible, Terraform, and YAML packages. Requires in-depth knowledge of PAM and Secrets Management best practices. Requires in-depth knowledge of encryption algorithms, protocols, and best practices. Working knowledge of system monitoring techniques and tooling. Working knowledge of the cloud ecosystem and CI/CD deployments with Terraform, Ansible, and Jenkins pipelines. 5+ years of experience with PAM tools and technologies. 3+ years of experience in PKI infrastructure including Microsoft Certificate Authority. Bachelor's degree in computer science, Information Technology, or related field. Technical Skills: Hands on deployment, management, and troubleshooting experience with HSMs, MS PKI, HashiCorp Vault, and all CyberArk components (AIM, PSM/P, PVWA, CPM, VAULT). Hands on experience leveraging APIs. Knowledge of cryptographic operations, secure key storage, and key life cycle management with HSM and encryption tools. Knowledge of end-to-end encryption, data at rest, and data in transit protection methodologies. Ability to interpret logs and events related to PKI, HSMs, encryption, and PAM activities. Education and/or Experience: 5+ years of experience with security engineering activities and testing. 5+ years of experience with privileged access management platforms. 3+ years of experience with HSM, PKI, Microsoft Certificate Authority. 2+ years of experience with DevOps/DevSecOps (eg, GitOps, Version Control, RESTful APIs) 2+ years of experience with cloud architecture and deployments. Certificates or Licenses: CyberArk Defender, Sentry, or Guardian HashiCorp Certified: Terraform Associate HashiCorp Certified: Vault Associate Certification Information Systems Security Professional (CISSP) AWS Certified Security Specialty CompTIA Security+ Microsoft Certified: Security Engineer Associate
NO SPONSORSHIP Manager, End User Computing/Exchange/O365 SALARY:$160k-$170K plus 15% bonus LOCATION: Chicago No sponsorship, hybrid 3 days onsite and 2 days remote Looking for a hands on manager with 7 plus years Back End Microsoft 0365, Microsoft exchange, Microsoft Intune, WiFI zoom video conferencing and VOIP services Cloud-based infrastructure understanding of risk controls managing systems for email security email flow design mail hygiene discovery windows server environment 2012, 2016, 2019 Active Directory azure exchange and group policies Microsoft certifications Seeking an experienced Manager who will lead a team of engineers responsible for the administration and support of essential services including Microsoft O365, Microsoft Exchange, Intune, and audio/video conferencing. The ideal candidate will ensure seamless operation, security, and compliances of these systems with exceptional leadership skills. Someone who is driven to identify opportunities for improvement and automation while meeting our compliance and regulatory requirements are essential. Lead and manage a team of talented engineers by providing guidance, mentoring, and support to ensure delivery of high-quality solutions Develops short and long-term strategy for delivery of system objectives together with the technical and business product owner(s) and other partners Develop and implement strategies for secure and effective utilization of Microsoft O365, Microsoft Exchange, Microsoft Intune, WiFi, and Zoom Video Conferencing and VoiP services Oversee the planning, deployment, and management of cloud-based infrastructure and IT systems, ensuring optimal performance, scalability, and security Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions Establish and maintain effective relationships with vendors to ensure their products and services align with OCC's requirements Develop and enforce IT policies, procedures, and best practices while ensuring compliance with industry standards and regulatory requirements Lead technology projects from initiation to completion ensuring timely delivery within budget and scope Remove barriers and obstacles from end user technology to enable the business Collaborate with team and SMEs to identify process pain points and opportunities to improve efficiency Analyze impact from process changes to risks and controls within processes Qualifications: Experience in cloud infrastructure management, virtualization, networking, and security within Microsoft technology stack Experience working with hybrid cloud environments Demonstrated understanding of Agile practices and project management methodologies Experience managing systems for e-mail security, e-mail flow design, mail hygiene, eDiscovery, and retention Experience support an enterprise Windows Server Environment (2012R2, 2016, and 2019) Education and/or Experience: Bachelor's degree in Computer Science, Information Technology or a related field. Minimum 7 years of hands-on experience in managing Microsoft environments Minimum 5 years of hands-on experience managing Active Directory & Azure Minimum 3 years of hands-on experience with Microsoft Exchange and Group Policy Minimum 3 years of hands-on experience with Microsoft O365 and Intune
17/09/2024
Full time
NO SPONSORSHIP Manager, End User Computing/Exchange/O365 SALARY:$160k-$170K plus 15% bonus LOCATION: Chicago No sponsorship, hybrid 3 days onsite and 2 days remote Looking for a hands on manager with 7 plus years Back End Microsoft 0365, Microsoft exchange, Microsoft Intune, WiFI zoom video conferencing and VOIP services Cloud-based infrastructure understanding of risk controls managing systems for email security email flow design mail hygiene discovery windows server environment 2012, 2016, 2019 Active Directory azure exchange and group policies Microsoft certifications Seeking an experienced Manager who will lead a team of engineers responsible for the administration and support of essential services including Microsoft O365, Microsoft Exchange, Intune, and audio/video conferencing. The ideal candidate will ensure seamless operation, security, and compliances of these systems with exceptional leadership skills. Someone who is driven to identify opportunities for improvement and automation while meeting our compliance and regulatory requirements are essential. Lead and manage a team of talented engineers by providing guidance, mentoring, and support to ensure delivery of high-quality solutions Develops short and long-term strategy for delivery of system objectives together with the technical and business product owner(s) and other partners Develop and implement strategies for secure and effective utilization of Microsoft O365, Microsoft Exchange, Microsoft Intune, WiFi, and Zoom Video Conferencing and VoiP services Oversee the planning, deployment, and management of cloud-based infrastructure and IT systems, ensuring optimal performance, scalability, and security Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions Establish and maintain effective relationships with vendors to ensure their products and services align with OCC's requirements Develop and enforce IT policies, procedures, and best practices while ensuring compliance with industry standards and regulatory requirements Lead technology projects from initiation to completion ensuring timely delivery within budget and scope Remove barriers and obstacles from end user technology to enable the business Collaborate with team and SMEs to identify process pain points and opportunities to improve efficiency Analyze impact from process changes to risks and controls within processes Qualifications: Experience in cloud infrastructure management, virtualization, networking, and security within Microsoft technology stack Experience working with hybrid cloud environments Demonstrated understanding of Agile practices and project management methodologies Experience managing systems for e-mail security, e-mail flow design, mail hygiene, eDiscovery, and retention Experience support an enterprise Windows Server Environment (2012R2, 2016, and 2019) Education and/or Experience: Bachelor's degree in Computer Science, Information Technology or a related field. Minimum 7 years of hands-on experience in managing Microsoft environments Minimum 5 years of hands-on experience managing Active Directory & Azure Minimum 3 years of hands-on experience with Microsoft Exchange and Group Policy Minimum 3 years of hands-on experience with Microsoft O365 and Intune
*Remote if in: IL, TX, FL, GA, MA, MD, MN, NC, NJ, NY, DC, WI or in office Chicago, IL/Dallas, TX* A prestigious company is looking for a ForgeRock IAM Engineer. This engineer will focus on ForgeRock Identity Suite using OAuth methodologies in Linux/Windows enterprise environment. This engineer will support, administer, integrate, and configure the ForgeRock Identity Products. Responsibilities Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Qualifications Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience with ForgeRock Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc) Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS)
17/09/2024
Full time
*Remote if in: IL, TX, FL, GA, MA, MD, MN, NC, NJ, NY, DC, WI or in office Chicago, IL/Dallas, TX* A prestigious company is looking for a ForgeRock IAM Engineer. This engineer will focus on ForgeRock Identity Suite using OAuth methodologies in Linux/Windows enterprise environment. This engineer will support, administer, integrate, and configure the ForgeRock Identity Products. Responsibilities Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Qualifications Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience with ForgeRock Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc) Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS)
*We are unable to sponsor as this is a permanent Full time role* *Onsite 5 days a week in Tampa Bay, FL.* A prestigious company is looking for a Cybersecurity System Engineer. This is a jack of all trades system engineer working on cybersecurity and Windows/networking/end user system administration. They will mainly focus on threat monitoring, incident response, endpoint detection, PowerShell Scripting, and system administration. Responsibilities: Manage and monitor all infrastructure and system installations, including configurations, testing, and maintenance. Support the design, implementation, and maintenance of cybersecurity measures to protect the company's information systems and data Collaborate with senior team members to integrate security solutions into existing infrastructure Assisting in threat monitoring and incident response support Contribute to the development, updating, and enforcement of security policies and procedures. Participate in security audits and risk assessments and collaborate with team members to address security findings. Participate in activities to enhance the overall security awareness of the organization. Implement and maintain backups, security, and redundancy strategies. Identify potential issues and implement the best possible solutions. Craft custom scripts, increasing automation for IT processes. Use expert-level administration and optimization of hosts and Servers to ensure high availability and appropriate resource management. Standardize and automate processes and monitor, using Scripting technology. Install, configure, and patch operating systems, software, and hardware components, and clearly document the design, maintenance, and support procedures for routine tasks. Conduct high-level root-cause analysis for service interruption and establish preventive measures. Create reports and documentation outlining findings and solutions; oversee the overall backup strategy and daily operations for secure backups and restore testing. Manage and monitor all installed systems and infrastructure for the organization to be in line with company guidelines and established standard operating procedures. Install, configure, and test operating systems, application software, and system management tools. Ensure the highest level of systems and infrastructure availability. Plan and implement system automation for increased efficiency. Provide after-hours support on a rotational "on-call" basis and to work "off-hours" as needed. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or years of experience in a similar position. Experience: Two (2) to Five (5) Years of technology and/or IT experience. Basic understanding of cybersecurity principles, technologies, and best practices. Experience as a Systems Engineer, preferably with a focus on Cybersecurity. Property and casualty industry experience preferred. Identity Access Management (IAM) Experience with vulnerability assessments, patching Servers and devices, and Endpoint Detection & Response (EDR) PowerShell Scripting knowledge Strong AD knowledge with a proficiency in GPO creation/troubleshooting. Experience with Windows Server 2016/2019, & 2022 environments and applications. Experience with AWS, AWS Workspaces, Azure, Entra ID and MS Exchange Online. Experience with Microsoft MECM, Deployment Toolkit, WSUS, SharePoint, SQL, and VMWare. SolarWinds and other network/systems monitoring tools preferred. Relevant certifications such as MSCE, MCSA, CCNA, CISSP, CISM, or CompTIA Security+ preferred but not required.
17/09/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *Onsite 5 days a week in Tampa Bay, FL.* A prestigious company is looking for a Cybersecurity System Engineer. This is a jack of all trades system engineer working on cybersecurity and Windows/networking/end user system administration. They will mainly focus on threat monitoring, incident response, endpoint detection, PowerShell Scripting, and system administration. Responsibilities: Manage and monitor all infrastructure and system installations, including configurations, testing, and maintenance. Support the design, implementation, and maintenance of cybersecurity measures to protect the company's information systems and data Collaborate with senior team members to integrate security solutions into existing infrastructure Assisting in threat monitoring and incident response support Contribute to the development, updating, and enforcement of security policies and procedures. Participate in security audits and risk assessments and collaborate with team members to address security findings. Participate in activities to enhance the overall security awareness of the organization. Implement and maintain backups, security, and redundancy strategies. Identify potential issues and implement the best possible solutions. Craft custom scripts, increasing automation for IT processes. Use expert-level administration and optimization of hosts and Servers to ensure high availability and appropriate resource management. Standardize and automate processes and monitor, using Scripting technology. Install, configure, and patch operating systems, software, and hardware components, and clearly document the design, maintenance, and support procedures for routine tasks. Conduct high-level root-cause analysis for service interruption and establish preventive measures. Create reports and documentation outlining findings and solutions; oversee the overall backup strategy and daily operations for secure backups and restore testing. Manage and monitor all installed systems and infrastructure for the organization to be in line with company guidelines and established standard operating procedures. Install, configure, and test operating systems, application software, and system management tools. Ensure the highest level of systems and infrastructure availability. Plan and implement system automation for increased efficiency. Provide after-hours support on a rotational "on-call" basis and to work "off-hours" as needed. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or years of experience in a similar position. Experience: Two (2) to Five (5) Years of technology and/or IT experience. Basic understanding of cybersecurity principles, technologies, and best practices. Experience as a Systems Engineer, preferably with a focus on Cybersecurity. Property and casualty industry experience preferred. Identity Access Management (IAM) Experience with vulnerability assessments, patching Servers and devices, and Endpoint Detection & Response (EDR) PowerShell Scripting knowledge Strong AD knowledge with a proficiency in GPO creation/troubleshooting. Experience with Windows Server 2016/2019, & 2022 environments and applications. Experience with AWS, AWS Workspaces, Azure, Entra ID and MS Exchange Online. Experience with Microsoft MECM, Deployment Toolkit, WSUS, SharePoint, SQL, and VMWare. SolarWinds and other network/systems monitoring tools preferred. Relevant certifications such as MSCE, MCSA, CCNA, CISSP, CISM, or CompTIA Security+ preferred but not required.
Senior ForgeRock Engineer Salary: $140k-$160k + 15% bonus Location: Remote in any of the following states: IL, TX, FL, GA, MA, MD, MN, NC, NJ, NY, DC, WI *We are unable to provide sponsorship for this role* *This role is not open for C2C, contract, or contract to hire* Qualifications Bachelor's degree in Computer Science, Engineering, or another related field. 7+ Years Identity Access Management (IAM) experience Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc.). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc.) and systems (Okta, Ping, SiteMinder, or similar). Development experience: Java, JavaScript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Responsibilities Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution.
17/09/2024
Full time
Senior ForgeRock Engineer Salary: $140k-$160k + 15% bonus Location: Remote in any of the following states: IL, TX, FL, GA, MA, MD, MN, NC, NJ, NY, DC, WI *We are unable to provide sponsorship for this role* *This role is not open for C2C, contract, or contract to hire* Qualifications Bachelor's degree in Computer Science, Engineering, or another related field. 7+ Years Identity Access Management (IAM) experience Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc.). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc.) and systems (Okta, Ping, SiteMinder, or similar). Development experience: Java, JavaScript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Responsibilities Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution.
Manager, End User Computing Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 7+ years of hands-on experience in managing Microsoft environments 5+ years of hands-on experience managing Active Directory & Azure 3+ years of hands-on experience with Microsoft Exchange and Group Policy 3+ years of hands-on experience with Microsoft O365 and Intune Experience in cloud infrastructure management, virtualization, networking, and security within Microsoft technology stack Experience working with hybrid cloud environments Experience managing systems for e-mail security, e-mail flow design, mail hygiene, eDiscovery, and retention Experience supporting an enterprise Windows Server Environment (2012R2, 2016, and 2019) Responsibilities Lead and manage a team of talented engineers by providing guidance, mentoring, and support to ensure delivery of high-quality solutions Develops short and long-term strategy for delivery of system objectives together with the technical and business product owner(s) and other partners Develop and implement strategies for secure and effective utilization of Microsoft O365, Microsoft Exchange, Microsoft Intune, WiFi, and Zoom Video Conferencing and VoiP services Oversee the planning, deployment, and management of cloud-based infrastructure and IT systems, ensuring optimal performance, scalability, and security Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions Establish and maintain effective relationships with vendors to ensure their products and services align with company requirements Develop and enforce IT policies, procedures, and best practices while ensuring compliance with industry standards and regulatory requirements Lead technology projects from initiation to completion ensuring timely delivery within budget and scope Remove barriers and obstacles from end user technology to enable the business Collaborate with team and SMEs to identify process pain points and opportunities to improve efficiency Analyze impact from process changes to risks and controls within processes
17/09/2024
Full time
Manager, End User Computing Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 7+ years of hands-on experience in managing Microsoft environments 5+ years of hands-on experience managing Active Directory & Azure 3+ years of hands-on experience with Microsoft Exchange and Group Policy 3+ years of hands-on experience with Microsoft O365 and Intune Experience in cloud infrastructure management, virtualization, networking, and security within Microsoft technology stack Experience working with hybrid cloud environments Experience managing systems for e-mail security, e-mail flow design, mail hygiene, eDiscovery, and retention Experience supporting an enterprise Windows Server Environment (2012R2, 2016, and 2019) Responsibilities Lead and manage a team of talented engineers by providing guidance, mentoring, and support to ensure delivery of high-quality solutions Develops short and long-term strategy for delivery of system objectives together with the technical and business product owner(s) and other partners Develop and implement strategies for secure and effective utilization of Microsoft O365, Microsoft Exchange, Microsoft Intune, WiFi, and Zoom Video Conferencing and VoiP services Oversee the planning, deployment, and management of cloud-based infrastructure and IT systems, ensuring optimal performance, scalability, and security Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions Establish and maintain effective relationships with vendors to ensure their products and services align with company requirements Develop and enforce IT policies, procedures, and best practices while ensuring compliance with industry standards and regulatory requirements Lead technology projects from initiation to completion ensuring timely delivery within budget and scope Remove barriers and obstacles from end user technology to enable the business Collaborate with team and SMEs to identify process pain points and opportunities to improve efficiency Analyze impact from process changes to risks and controls within processes
Manager, End User Computing Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 7+ years of hands-on experience in managing Microsoft environments 5+ years of hands-on experience managing Active Directory & Azure 3+ years of hands-on experience with Microsoft Exchange and Group Policy 3+ years of hands-on experience with Microsoft O365 and Intune Experience in cloud infrastructure management, virtualization, networking, and security within Microsoft technology stack Experience working with hybrid cloud environments Experience managing systems for e-mail security, e-mail flow design, mail hygiene, eDiscovery, and retention Experience supporting an enterprise Windows Server Environment (2012R2, 2016, and 2019) Responsibilities Lead and manage a team of talented engineers by providing guidance, mentoring, and support to ensure delivery of high-quality solutions Develops short and long-term strategy for delivery of system objectives together with the technical and business product owner(s) and other partners Develop and implement strategies for secure and effective utilization of Microsoft O365, Microsoft Exchange, Microsoft Intune, WiFi, and Zoom Video Conferencing and VoiP services Oversee the planning, deployment, and management of cloud-based infrastructure and IT systems, ensuring optimal performance, scalability, and security Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions Establish and maintain effective relationships with vendors to ensure their products and services align with company requirements Develop and enforce IT policies, procedures, and best practices while ensuring compliance with industry standards and regulatory requirements Lead technology projects from initiation to completion ensuring timely delivery within budget and scope Remove barriers and obstacles from end user technology to enable the business Collaborate with team and SMEs to identify process pain points and opportunities to improve efficiency Analyze impact from process changes to risks and controls within processes
17/09/2024
Full time
Manager, End User Computing Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 7+ years of hands-on experience in managing Microsoft environments 5+ years of hands-on experience managing Active Directory & Azure 3+ years of hands-on experience with Microsoft Exchange and Group Policy 3+ years of hands-on experience with Microsoft O365 and Intune Experience in cloud infrastructure management, virtualization, networking, and security within Microsoft technology stack Experience working with hybrid cloud environments Experience managing systems for e-mail security, e-mail flow design, mail hygiene, eDiscovery, and retention Experience supporting an enterprise Windows Server Environment (2012R2, 2016, and 2019) Responsibilities Lead and manage a team of talented engineers by providing guidance, mentoring, and support to ensure delivery of high-quality solutions Develops short and long-term strategy for delivery of system objectives together with the technical and business product owner(s) and other partners Develop and implement strategies for secure and effective utilization of Microsoft O365, Microsoft Exchange, Microsoft Intune, WiFi, and Zoom Video Conferencing and VoiP services Oversee the planning, deployment, and management of cloud-based infrastructure and IT systems, ensuring optimal performance, scalability, and security Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions Establish and maintain effective relationships with vendors to ensure their products and services align with company requirements Develop and enforce IT policies, procedures, and best practices while ensuring compliance with industry standards and regulatory requirements Lead technology projects from initiation to completion ensuring timely delivery within budget and scope Remove barriers and obstacles from end user technology to enable the business Collaborate with team and SMEs to identify process pain points and opportunities to improve efficiency Analyze impact from process changes to risks and controls within processes
Your new company Join a thriving and expanding IT company that provides cutting-edge solutions to a diverse range of clients across various sectors. As part of the infrastructure team, you'll use your advanced technical skills to solve complex problems and deliver innovative solutions. Your new role You will manage dynamic, single-day projects, including configuring and installing network hardware, setting up new users, delivering MS365 solutions, and overseeing data migrations. You will also serve as a point of escalation for any 3rd line customer service requests. What you'll need to succeed Effective communication skills at all levels within an organisation. Excellent time management skills with the ability to manage competing demands. The ability to influence others, set expectations, and plan and coordinate projects. A strong understanding of network technologies and the fundamentals of networking. Technical expertise in the full stack of Microsoft Technologies (Windows 10, Intune MDM, Active Directory, Azure, Security, MS365, etc.). High-level and low-level solution design and implementation. Experience with Draytek (or similar) Unified Threat Management Systems and Firewalls. Experience with UniFi (or similar) Wireless access points and network Switches. In-depth understanding of network protocols, routing, subnets, and VLANs. What you'll get in return Free parking on-site Generous holiday package, increasing with service Company Pension scheme Company-wide Bonus Schemes Career Path planning & Training Opportunities Staff chill space with dart board, sofa, TV, games & refrigerator Staff social events What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
17/09/2024
Full time
Your new company Join a thriving and expanding IT company that provides cutting-edge solutions to a diverse range of clients across various sectors. As part of the infrastructure team, you'll use your advanced technical skills to solve complex problems and deliver innovative solutions. Your new role You will manage dynamic, single-day projects, including configuring and installing network hardware, setting up new users, delivering MS365 solutions, and overseeing data migrations. You will also serve as a point of escalation for any 3rd line customer service requests. What you'll need to succeed Effective communication skills at all levels within an organisation. Excellent time management skills with the ability to manage competing demands. The ability to influence others, set expectations, and plan and coordinate projects. A strong understanding of network technologies and the fundamentals of networking. Technical expertise in the full stack of Microsoft Technologies (Windows 10, Intune MDM, Active Directory, Azure, Security, MS365, etc.). High-level and low-level solution design and implementation. Experience with Draytek (or similar) Unified Threat Management Systems and Firewalls. Experience with UniFi (or similar) Wireless access points and network Switches. In-depth understanding of network protocols, routing, subnets, and VLANs. What you'll get in return Free parking on-site Generous holiday package, increasing with service Company Pension scheme Company-wide Bonus Schemes Career Path planning & Training Opportunities Staff chill space with dart board, sofa, TV, games & refrigerator Staff social events What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Skills: Expertise in providing comprehensive hardware support, covering a range of devices such as laptops, desktops, tablets, docking stations, printers, and Multi-Function Devices (MFDs). Extensive experience in supporting and managing Windows 10/11 operating systems, Virtual Desktops, Active Directory, Anti-virus solutions, SCCM, InTune, and the full suite of Microsoft 365 products. Highly skilled in diagnosing and resolving issues related to corporate networks and IT infrastructure, ensuring minimal downtime and efficient operations. Strong proficiency in supporting a wide range of desktop applications within corporate environments, with a deep understanding of their integration with IT systems and troubleshooting potential conflicts. Familiar with Windows deployment technologies and adept at streamlining the setup and configuration of systems across an organisation. Proven track record in providing high-quality desktop and application support, including offering remote technical assistance to end users, ensuring seamless issue resolution. Exceptional attention to detail, ensuring that all technical tasks are completed to the highest standards and aligned with organisational requirements. Knowledge: Solid understanding of corporate networks and Firewalls, with the ability to recognise their influence on field support activities and ensure proper functionality without requiring direct administration. Experience in assisting employees with varying levels of IT expertise, adapting communication and support approaches to meet diverse needs effectively. Knowledge of asset management practices and processes for handling redundant IT equipment, ensuring smooth transitions and accurate record-keeping. Familiarity with disk encryption software and its implementation within a corporate security framework. Outstanding customer service skills, consistently delivering solutions in a professional and approachable manner, focused on user satisfaction. Capable of managing complex, fast-paced workloads and juggling multiple priorities to ensure timely completion of tasks and projects. Exceptional written and verbal communication abilities, allowing for clear, concise explanations of technical concepts to both technical and non-technical stakeholders. Strong analytical and problem-solving skills, with a focus on proactive troubleshooting and delivering efficient, timely solutions. ITIL V3 Foundation certification (or equivalent) is a valuable asset, demonstrating a solid understanding of IT service management best practices. Proficient in stakeholder management, fostering collaborative relationships to ensure alignment on objectives and the successful delivery of services. Passionate about driving innovation and committed to contributing to the enhancement and modernisation of public services, always seeking opportunities to improve processes and outcomes.
17/09/2024
Full time
Skills: Expertise in providing comprehensive hardware support, covering a range of devices such as laptops, desktops, tablets, docking stations, printers, and Multi-Function Devices (MFDs). Extensive experience in supporting and managing Windows 10/11 operating systems, Virtual Desktops, Active Directory, Anti-virus solutions, SCCM, InTune, and the full suite of Microsoft 365 products. Highly skilled in diagnosing and resolving issues related to corporate networks and IT infrastructure, ensuring minimal downtime and efficient operations. Strong proficiency in supporting a wide range of desktop applications within corporate environments, with a deep understanding of their integration with IT systems and troubleshooting potential conflicts. Familiar with Windows deployment technologies and adept at streamlining the setup and configuration of systems across an organisation. Proven track record in providing high-quality desktop and application support, including offering remote technical assistance to end users, ensuring seamless issue resolution. Exceptional attention to detail, ensuring that all technical tasks are completed to the highest standards and aligned with organisational requirements. Knowledge: Solid understanding of corporate networks and Firewalls, with the ability to recognise their influence on field support activities and ensure proper functionality without requiring direct administration. Experience in assisting employees with varying levels of IT expertise, adapting communication and support approaches to meet diverse needs effectively. Knowledge of asset management practices and processes for handling redundant IT equipment, ensuring smooth transitions and accurate record-keeping. Familiarity with disk encryption software and its implementation within a corporate security framework. Outstanding customer service skills, consistently delivering solutions in a professional and approachable manner, focused on user satisfaction. Capable of managing complex, fast-paced workloads and juggling multiple priorities to ensure timely completion of tasks and projects. Exceptional written and verbal communication abilities, allowing for clear, concise explanations of technical concepts to both technical and non-technical stakeholders. Strong analytical and problem-solving skills, with a focus on proactive troubleshooting and delivering efficient, timely solutions. ITIL V3 Foundation certification (or equivalent) is a valuable asset, demonstrating a solid understanding of IT service management best practices. Proficient in stakeholder management, fostering collaborative relationships to ensure alignment on objectives and the successful delivery of services. Passionate about driving innovation and committed to contributing to the enhancement and modernisation of public services, always seeking opportunities to improve processes and outcomes.