*5 Days onsite* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Technology Support Manager. This role is focused on all end user support (Windows, Zoom, Webex, Skype for business, Citrix, VOIP, ITIL). This manager needs at least 6 years of management experience, they will manage 3 offices and a total of 16 people. Responsibilities: Excellent judgment in assessing user issues; along with intermediate trouble-shooting methodology. Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Ability to work for the best resolution either through own knowledge, documented resolution, or proper and timely escalation. Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite and various applications. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues. Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice over IP (VOIP) telephone systems. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Adheres to use of call ticketing system for each incident (eg, request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Understanding of local office Conference Technology and procedures. Qualifications/Technology Bachelor's Degree or work equivalent. Computer Science or Technical qualification is a plus. A high level of proven management experience in a professional services environment, law firm experience preferable. Law Firm, managing a help desk or desk side experience a plus. Audio Visual experience a plus Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications. Microsoft Windows Microsoft Office Suite M365 iManage DeskSite and FileSite Citrix/VPN iOS for iPhones, iPads and Mobile Management applications - InTune/AirWatch Polycom and Cisco Video Conference Systems Bomgar PeopleSoft SCCM Carpe Diem Avaya SCCM MFA Zoom and WebEx Microsoft Teams ITSM Ticket Management System - Service Now HP, Lenovo, MacBook laptops and desktops Avaya MFA Zoom, Teams, WebEx, Skype for Business ITSM Ticket Management System Lenovo laptops and desktops
06/09/2024
Full time
*5 Days onsite* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Technology Support Manager. This role is focused on all end user support (Windows, Zoom, Webex, Skype for business, Citrix, VOIP, ITIL). This manager needs at least 6 years of management experience, they will manage 3 offices and a total of 16 people. Responsibilities: Excellent judgment in assessing user issues; along with intermediate trouble-shooting methodology. Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Ability to work for the best resolution either through own knowledge, documented resolution, or proper and timely escalation. Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite and various applications. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues. Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice over IP (VOIP) telephone systems. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Adheres to use of call ticketing system for each incident (eg, request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Understanding of local office Conference Technology and procedures. Qualifications/Technology Bachelor's Degree or work equivalent. Computer Science or Technical qualification is a plus. A high level of proven management experience in a professional services environment, law firm experience preferable. Law Firm, managing a help desk or desk side experience a plus. Audio Visual experience a plus Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications. Microsoft Windows Microsoft Office Suite M365 iManage DeskSite and FileSite Citrix/VPN iOS for iPhones, iPads and Mobile Management applications - InTune/AirWatch Polycom and Cisco Video Conference Systems Bomgar PeopleSoft SCCM Carpe Diem Avaya SCCM MFA Zoom and WebEx Microsoft Teams ITSM Ticket Management System - Service Now HP, Lenovo, MacBook laptops and desktops Avaya MFA Zoom, Teams, WebEx, Skype for Business ITSM Ticket Management System Lenovo laptops and desktops
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a with Intune and Exchange 2019 experience. Candidate will lead a team of engineers responsible for the administration and support of essential services including Microsoft O365, Microsoft Exchange, Intune, and audio/video conferencing. The ideal candidate will ensure seamless operation, security, and compliances of these systems with exceptional leadership skills. Someone who is driven to identify opportunities for improvement and automation while meeting our compliance and regulatory requirements are essential. Responsibilities: Lead and manage a team of talented engineers by providing guidance, mentoring, and support to ensure delivery of high-quality solutions Develops short and long-term strategy for delivery of system objectives together with the technical and business product owner(s) and other partners Develop and implement strategies for secure and effective utilization of Microsoft O365, Microsoft Exchange, Microsoft Intune, WiFi, and Zoom Video Conferencing and VoiP services Oversee the planning, deployment, and management of cloud-based infrastructure and IT systems, ensuring optimal performance, scalability, and security Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions Establish and maintain effective relationships with vendors to ensure their products and services align with requirements Develop and enforce IT policies, procedures, and best practices while ensuring compliance with industry standards and regulatory requirements Lead technology projects from initiation to completion ensuring timely delivery within budget and scope Remove barriers and obstacles from end user technology to enable the business Collaborate with team and SMEs to identify process pain points and opportunities to improve efficiency Analyze impact from process changes to risks and controls within processes Manage expectations and report project progress to stakeholders, team members, and management Foster a culture of innovation, collaboration, and continuous learning within the technology team Performance Management and development of the team members Qualifications: [Required] Understanding of risk and controls within processes [Required] Proven ability to communicate effectively with stakeholders, team, and leadership [Required] Ability to work proactively in identifying risks and proposing solutions [Required] Ability to plan/manage/prioritize work to meet objectives of multiple priorities/projects [Required] Strong presentation and communication skills [Required] Strong analytical skills with an interest in designing innovative solutions [Required] Strong written and verbal communication skills are critical, including the ability to discuss technical concepts with non-technical personnel [Required] Curious and adept in developing understanding about technology including industry best practices, platform capabilities, and architecture principles to help drive team productivity Technical Skills: [Required] Experience in cloud infrastructure management, virtualization, networking, and security within Microsoft technology stack [Required] Experience working with hybrid cloud environments [Required] Demonstrated understanding of Agile practices and project management methodologies [Required] Experience managing systems for e-mail security, e-mail flow design, mail hygiene, eDiscovery, and retention [Required] Experience support an enterprise Windows Server Environment (2012R2, 2016, and 2019) Education and/or Experience: [Required] Bachelor's degree in Computer Science, Information Technology or a related field. [Required] Minimum 7 years of hands-on experience in managing Microsoft environments [Required] Minimum 5 years of hands-on experience managing Active Directory & Azure [Required] Minimum 3 years of hands-on experience with Microsoft Exchange and Group Policy [Required] Minimum 3 years of hands-on experience with Microsoft O365 and Intune Certificates or Licenses: [Preferred] Relevant Microsoft certifications such as MCSE, Azure Administrator, Microsoft 365 Certified
03/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a with Intune and Exchange 2019 experience. Candidate will lead a team of engineers responsible for the administration and support of essential services including Microsoft O365, Microsoft Exchange, Intune, and audio/video conferencing. The ideal candidate will ensure seamless operation, security, and compliances of these systems with exceptional leadership skills. Someone who is driven to identify opportunities for improvement and automation while meeting our compliance and regulatory requirements are essential. Responsibilities: Lead and manage a team of talented engineers by providing guidance, mentoring, and support to ensure delivery of high-quality solutions Develops short and long-term strategy for delivery of system objectives together with the technical and business product owner(s) and other partners Develop and implement strategies for secure and effective utilization of Microsoft O365, Microsoft Exchange, Microsoft Intune, WiFi, and Zoom Video Conferencing and VoiP services Oversee the planning, deployment, and management of cloud-based infrastructure and IT systems, ensuring optimal performance, scalability, and security Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions Establish and maintain effective relationships with vendors to ensure their products and services align with requirements Develop and enforce IT policies, procedures, and best practices while ensuring compliance with industry standards and regulatory requirements Lead technology projects from initiation to completion ensuring timely delivery within budget and scope Remove barriers and obstacles from end user technology to enable the business Collaborate with team and SMEs to identify process pain points and opportunities to improve efficiency Analyze impact from process changes to risks and controls within processes Manage expectations and report project progress to stakeholders, team members, and management Foster a culture of innovation, collaboration, and continuous learning within the technology team Performance Management and development of the team members Qualifications: [Required] Understanding of risk and controls within processes [Required] Proven ability to communicate effectively with stakeholders, team, and leadership [Required] Ability to work proactively in identifying risks and proposing solutions [Required] Ability to plan/manage/prioritize work to meet objectives of multiple priorities/projects [Required] Strong presentation and communication skills [Required] Strong analytical skills with an interest in designing innovative solutions [Required] Strong written and verbal communication skills are critical, including the ability to discuss technical concepts with non-technical personnel [Required] Curious and adept in developing understanding about technology including industry best practices, platform capabilities, and architecture principles to help drive team productivity Technical Skills: [Required] Experience in cloud infrastructure management, virtualization, networking, and security within Microsoft technology stack [Required] Experience working with hybrid cloud environments [Required] Demonstrated understanding of Agile practices and project management methodologies [Required] Experience managing systems for e-mail security, e-mail flow design, mail hygiene, eDiscovery, and retention [Required] Experience support an enterprise Windows Server Environment (2012R2, 2016, and 2019) Education and/or Experience: [Required] Bachelor's degree in Computer Science, Information Technology or a related field. [Required] Minimum 7 years of hands-on experience in managing Microsoft environments [Required] Minimum 5 years of hands-on experience managing Active Directory & Azure [Required] Minimum 3 years of hands-on experience with Microsoft Exchange and Group Policy [Required] Minimum 3 years of hands-on experience with Microsoft O365 and Intune Certificates or Licenses: [Preferred] Relevant Microsoft certifications such as MCSE, Azure Administrator, Microsoft 365 Certified
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a with Intune and Exchange 2019 experience. Candidate will lead a team of engineers responsible for the administration and support of essential services including Microsoft O365, Microsoft Exchange, Intune, and audio/video conferencing. The ideal candidate will ensure seamless operation, security, and compliances of these systems with exceptional leadership skills. Someone who is driven to identify opportunities for improvement and automation while meeting our compliance and regulatory requirements are essential. Responsibilities: Lead and manage a team of talented engineers by providing guidance, mentoring, and support to ensure delivery of high-quality solutions Develops short and long-term strategy for delivery of system objectives together with the technical and business product owner(s) and other partners Develop and implement strategies for secure and effective utilization of Microsoft O365, Microsoft Exchange, Microsoft Intune, WiFi, and Zoom Video Conferencing and VoiP services Oversee the planning, deployment, and management of cloud-based infrastructure and IT systems, ensuring optimal performance, scalability, and security Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions Establish and maintain effective relationships with vendors to ensure their products and services align with requirements Develop and enforce IT policies, procedures, and best practices while ensuring compliance with industry standards and regulatory requirements Lead technology projects from initiation to completion ensuring timely delivery within budget and scope Remove barriers and obstacles from end user technology to enable the business Collaborate with team and SMEs to identify process pain points and opportunities to improve efficiency Analyze impact from process changes to risks and controls within processes Manage expectations and report project progress to stakeholders, team members, and management Foster a culture of innovation, collaboration, and continuous learning within the technology team Performance Management and development of the team members Qualifications: [Required] Understanding of risk and controls within processes [Required] Proven ability to communicate effectively with stakeholders, team, and leadership [Required] Ability to work proactively in identifying risks and proposing solutions [Required] Ability to plan/manage/prioritize work to meet objectives of multiple priorities/projects [Required] Strong presentation and communication skills [Required] Strong analytical skills with an interest in designing innovative solutions [Required] Strong written and verbal communication skills are critical, including the ability to discuss technical concepts with non-technical personnel [Required] Curious and adept in developing understanding about technology including industry best practices, platform capabilities, and architecture principles to help drive team productivity Technical Skills: [Required] Experience in cloud infrastructure management, virtualization, networking, and security within Microsoft technology stack [Required] Experience working with hybrid cloud environments [Required] Demonstrated understanding of Agile practices and project management methodologies [Required] Experience managing systems for e-mail security, e-mail flow design, mail hygiene, eDiscovery, and retention [Required] Experience support an enterprise Windows Server Environment (2012R2, 2016, and 2019) Education and/or Experience: [Required] Bachelor's degree in Computer Science, Information Technology or a related field. [Required] Minimum 7 years of hands-on experience in managing Microsoft environments [Required] Minimum 5 years of hands-on experience managing Active Directory & Azure [Required] Minimum 3 years of hands-on experience with Microsoft Exchange and Group Policy [Required] Minimum 3 years of hands-on experience with Microsoft O365 and Intune Certificates or Licenses: [Preferred] Relevant Microsoft certifications such as MCSE, Azure Administrator, Microsoft 365 Certified
03/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a with Intune and Exchange 2019 experience. Candidate will lead a team of engineers responsible for the administration and support of essential services including Microsoft O365, Microsoft Exchange, Intune, and audio/video conferencing. The ideal candidate will ensure seamless operation, security, and compliances of these systems with exceptional leadership skills. Someone who is driven to identify opportunities for improvement and automation while meeting our compliance and regulatory requirements are essential. Responsibilities: Lead and manage a team of talented engineers by providing guidance, mentoring, and support to ensure delivery of high-quality solutions Develops short and long-term strategy for delivery of system objectives together with the technical and business product owner(s) and other partners Develop and implement strategies for secure and effective utilization of Microsoft O365, Microsoft Exchange, Microsoft Intune, WiFi, and Zoom Video Conferencing and VoiP services Oversee the planning, deployment, and management of cloud-based infrastructure and IT systems, ensuring optimal performance, scalability, and security Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions Establish and maintain effective relationships with vendors to ensure their products and services align with requirements Develop and enforce IT policies, procedures, and best practices while ensuring compliance with industry standards and regulatory requirements Lead technology projects from initiation to completion ensuring timely delivery within budget and scope Remove barriers and obstacles from end user technology to enable the business Collaborate with team and SMEs to identify process pain points and opportunities to improve efficiency Analyze impact from process changes to risks and controls within processes Manage expectations and report project progress to stakeholders, team members, and management Foster a culture of innovation, collaboration, and continuous learning within the technology team Performance Management and development of the team members Qualifications: [Required] Understanding of risk and controls within processes [Required] Proven ability to communicate effectively with stakeholders, team, and leadership [Required] Ability to work proactively in identifying risks and proposing solutions [Required] Ability to plan/manage/prioritize work to meet objectives of multiple priorities/projects [Required] Strong presentation and communication skills [Required] Strong analytical skills with an interest in designing innovative solutions [Required] Strong written and verbal communication skills are critical, including the ability to discuss technical concepts with non-technical personnel [Required] Curious and adept in developing understanding about technology including industry best practices, platform capabilities, and architecture principles to help drive team productivity Technical Skills: [Required] Experience in cloud infrastructure management, virtualization, networking, and security within Microsoft technology stack [Required] Experience working with hybrid cloud environments [Required] Demonstrated understanding of Agile practices and project management methodologies [Required] Experience managing systems for e-mail security, e-mail flow design, mail hygiene, eDiscovery, and retention [Required] Experience support an enterprise Windows Server Environment (2012R2, 2016, and 2019) Education and/or Experience: [Required] Bachelor's degree in Computer Science, Information Technology or a related field. [Required] Minimum 7 years of hands-on experience in managing Microsoft environments [Required] Minimum 5 years of hands-on experience managing Active Directory & Azure [Required] Minimum 3 years of hands-on experience with Microsoft Exchange and Group Policy [Required] Minimum 3 years of hands-on experience with Microsoft O365 and Intune Certificates or Licenses: [Preferred] Relevant Microsoft certifications such as MCSE, Azure Administrator, Microsoft 365 Certified