Service Desk Manager Pay up to £60,000 (depending on experience) Hybrid working Based in the City of London Managed Service Provider background (preferred) Our client, an awarding with IT MSP based in the heart of the city of London. They are responsible for supporting some of London's top financial clients. They are looking for an experience service desk manager to come and join their team and eventually take responsibility for a team of excellent engineers. Whilst reporting into the Head of Support you will be responsible for overseeing the life cycle management of service incidents, requests, and changes. Acting as a technical escalation point and ensuring the delivery of high-quality IT services to internal and external partners. Role and Responsibilities: Team Leadership: Lead and mentor a team of Technical Engineers, fostering a positive and collaborative work environment. Conduct regular team meetings, performance reviews, and provide ongoing coaching and development opportunities. Process Improvement: Identify opportunities for process optimisation and efficiency gains within the Service Desk. Work with head of Support Services to build and implement process across the business to drive improvements and continual service improvement initiatives. Service Quality and Customer Satisfaction: Monitor service quality standards, ensuring that service level agreements (SLAs) are consistently met or exceeded. Review and maintain of going Staff KPI's and goals. Implement strategies to enhance customer satisfaction and ensure timely and effective communication with clients. Incident and Problem Management: Oversee the resolution of incidents and problems, ensuring timely and effective responses. Analyse incident and problem trends to implement preventative measures. Documentation and Knowledge Management: Ensure comprehensive documentation of processes, procedures, and solutions. Work with our Infrastructure Management Team to continue to build their Knowledgebase systems and foster a culture within the team of documenting and quality note and resolution recoding. Technical: Act as an internal escalation for your support engineers, taking ownership of key issues and handling VIP communications and issues from our Relationship management team. Technical area's: Office 365 Microsoft Azure Windows AD Exchange Cisco Palo Alto Networks Don't miss out on this amazing opportunity - apply now with your most up to date CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
19/09/2024
Full time
Service Desk Manager Pay up to £60,000 (depending on experience) Hybrid working Based in the City of London Managed Service Provider background (preferred) Our client, an awarding with IT MSP based in the heart of the city of London. They are responsible for supporting some of London's top financial clients. They are looking for an experience service desk manager to come and join their team and eventually take responsibility for a team of excellent engineers. Whilst reporting into the Head of Support you will be responsible for overseeing the life cycle management of service incidents, requests, and changes. Acting as a technical escalation point and ensuring the delivery of high-quality IT services to internal and external partners. Role and Responsibilities: Team Leadership: Lead and mentor a team of Technical Engineers, fostering a positive and collaborative work environment. Conduct regular team meetings, performance reviews, and provide ongoing coaching and development opportunities. Process Improvement: Identify opportunities for process optimisation and efficiency gains within the Service Desk. Work with head of Support Services to build and implement process across the business to drive improvements and continual service improvement initiatives. Service Quality and Customer Satisfaction: Monitor service quality standards, ensuring that service level agreements (SLAs) are consistently met or exceeded. Review and maintain of going Staff KPI's and goals. Implement strategies to enhance customer satisfaction and ensure timely and effective communication with clients. Incident and Problem Management: Oversee the resolution of incidents and problems, ensuring timely and effective responses. Analyse incident and problem trends to implement preventative measures. Documentation and Knowledge Management: Ensure comprehensive documentation of processes, procedures, and solutions. Work with our Infrastructure Management Team to continue to build their Knowledgebase systems and foster a culture within the team of documenting and quality note and resolution recoding. Technical: Act as an internal escalation for your support engineers, taking ownership of key issues and handling VIP communications and issues from our Relationship management team. Technical area's: Office 365 Microsoft Azure Windows AD Exchange Cisco Palo Alto Networks Don't miss out on this amazing opportunity - apply now with your most up to date CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Senior Virtualisation Engineer (VMWare & Cisco UCS) City of London (Hybrid) £75,000 - £78,000 per annum On behalf of a City of London based financial services organisation, I'm seeking an experienced and highly Virtualisation Engineer. Suitable candidates will possess strong technical expertise in Cisco Unified Computing System (UCS) and virtualisation technologies including VMware, Red Hat Virtualization, and OpenShift. The organisation offers hybrid working with candidates needing to commit to 3 days in office, therefore you must be within commutable distance of their London base. Responsibilities: Design, Implement, and Manage Cisco UCS Environments: Architect, deploy, and maintain Cisco UCS infrastructure. Configure and manage UCS components, including Fabric Interconnects, service profiles, and hardware. Virtualization Infrastructure Management: Design, deploy, and manage virtualization platforms including VMware vSphere, Red Hat Virtualization, and OpenShift. Monitor and optimize virtual environments to ensure high availability and performance. System Integration and Automation: Integrate UCS and virtualization solutions with existing IT infrastructure. Develop and implement automation scripts and tools using Ansible to enhance operational efficiency. Performance Monitoring and Troubleshooting: Proactively monitor system performance and address potential issues. Troubleshoot and resolve hardware and software issues related to UCS, VMware, Red Hat Virtualization, and OpenShift platforms. Capacity Planning and Scalability: Conduct capacity planning to ensure the infrastructure can meet future demands. Implement scalable solutions to support business growth. Documentation and Reporting: Maintain comprehensive documentation of configurations, processes, and procedures. Generate regular reports on system performance, capacity, and health. Collaboration and Leadership: Work closely with cross-functional teams to support IT projects and initiatives. Provide technical leadership and mentorship to junior team members. Technical Experience: Strong experience in managing Cisco UCS and virtualization environments. Proven track record of designing and implementing complex IT infrastructure solutions. Expert knowledge of Cisco UCS architecture, components, and management tools. Proficiency in virtualization technologies such as VMware vSphere, Red Hat Virtualization, and OpenShift. Strong understanding of network and storage integration with UCS and virtual environments. Extensive experience with automation and Scripting tools such as Ansible and Terraform. Familiarity with containerization and orchestration using Kubernetes and OpenShift. Comprehensive understanding of IT infrastructure, including Servers, networking, and storage. Advanced certifications such as Cisco CCIE Data Center, VMware VCDX, Red Hat Certified Architect (RHCA), or similar would be highly advantageous Automation Skills: Demonstrated experience in automating platform infrastructure. Proficiency in writing and managing scripts for infrastructure automation using tools such as Ansible and Terraform.
18/09/2024
Full time
Senior Virtualisation Engineer (VMWare & Cisco UCS) City of London (Hybrid) £75,000 - £78,000 per annum On behalf of a City of London based financial services organisation, I'm seeking an experienced and highly Virtualisation Engineer. Suitable candidates will possess strong technical expertise in Cisco Unified Computing System (UCS) and virtualisation technologies including VMware, Red Hat Virtualization, and OpenShift. The organisation offers hybrid working with candidates needing to commit to 3 days in office, therefore you must be within commutable distance of their London base. Responsibilities: Design, Implement, and Manage Cisco UCS Environments: Architect, deploy, and maintain Cisco UCS infrastructure. Configure and manage UCS components, including Fabric Interconnects, service profiles, and hardware. Virtualization Infrastructure Management: Design, deploy, and manage virtualization platforms including VMware vSphere, Red Hat Virtualization, and OpenShift. Monitor and optimize virtual environments to ensure high availability and performance. System Integration and Automation: Integrate UCS and virtualization solutions with existing IT infrastructure. Develop and implement automation scripts and tools using Ansible to enhance operational efficiency. Performance Monitoring and Troubleshooting: Proactively monitor system performance and address potential issues. Troubleshoot and resolve hardware and software issues related to UCS, VMware, Red Hat Virtualization, and OpenShift platforms. Capacity Planning and Scalability: Conduct capacity planning to ensure the infrastructure can meet future demands. Implement scalable solutions to support business growth. Documentation and Reporting: Maintain comprehensive documentation of configurations, processes, and procedures. Generate regular reports on system performance, capacity, and health. Collaboration and Leadership: Work closely with cross-functional teams to support IT projects and initiatives. Provide technical leadership and mentorship to junior team members. Technical Experience: Strong experience in managing Cisco UCS and virtualization environments. Proven track record of designing and implementing complex IT infrastructure solutions. Expert knowledge of Cisco UCS architecture, components, and management tools. Proficiency in virtualization technologies such as VMware vSphere, Red Hat Virtualization, and OpenShift. Strong understanding of network and storage integration with UCS and virtual environments. Extensive experience with automation and Scripting tools such as Ansible and Terraform. Familiarity with containerization and orchestration using Kubernetes and OpenShift. Comprehensive understanding of IT infrastructure, including Servers, networking, and storage. Advanced certifications such as Cisco CCIE Data Center, VMware VCDX, Red Hat Certified Architect (RHCA), or similar would be highly advantageous Automation Skills: Demonstrated experience in automating platform infrastructure. Proficiency in writing and managing scripts for infrastructure automation using tools such as Ansible and Terraform.
IT Infrastructure Engineer required by a thriving Sports Technology company who have rapidly grown in the last 3 years and continue to expand due to on-going success. They work with key clients, such as UEFA, F1, various Premier League football clubs, the ECB, The EFL, Sky Sports, and many more! This IT Infrastructure Engineer role will see you join the Infrastructure team, and you will be responsible for providing 3rd line all-rounded IT support, covering, Desktop, Servers, and Networking, as well as, hands-on installations, configurations, administration, migrations, updates and troubleshooting of: AWS Cloud/Kubernetes/Terraform Linux Server (Redhat, Ubuntu, CentOS etc) MS Server/Windows OS/Active Directory/GPO Network Routers, Switches, Firewall/PFSense OpenStack/CloudStack Project management of infrastructure upgrades and migrations This is a great opportunity for an IT Infrastructure Engineer to join a vibrant and successful company who are rapidly growing and are a truly inspirational company who have become one of the leaders in their area of Sports Tech, working closely with some of the world's leading sports clubs and associations, who continue to grow from strength to strength. Our client is a data-driven, fun and successful company, and they are offering a base salary of up to £60,000 and flexi working, with 2 - 3 days a week in their Paddington office, depending on the projects, where some weeks are fully remote! To be considered for this IT Infrastructure Engineer role please send your CV to Jennifer Palmer at IT Recruitment Solutions. 3rd Line, Infrastructure Engineer, AWS, Kubernetes, Linux Server, Windows, Active Directory, Network, PFSense, IT Support, Desktop, London, Permanent
18/09/2024
Full time
IT Infrastructure Engineer required by a thriving Sports Technology company who have rapidly grown in the last 3 years and continue to expand due to on-going success. They work with key clients, such as UEFA, F1, various Premier League football clubs, the ECB, The EFL, Sky Sports, and many more! This IT Infrastructure Engineer role will see you join the Infrastructure team, and you will be responsible for providing 3rd line all-rounded IT support, covering, Desktop, Servers, and Networking, as well as, hands-on installations, configurations, administration, migrations, updates and troubleshooting of: AWS Cloud/Kubernetes/Terraform Linux Server (Redhat, Ubuntu, CentOS etc) MS Server/Windows OS/Active Directory/GPO Network Routers, Switches, Firewall/PFSense OpenStack/CloudStack Project management of infrastructure upgrades and migrations This is a great opportunity for an IT Infrastructure Engineer to join a vibrant and successful company who are rapidly growing and are a truly inspirational company who have become one of the leaders in their area of Sports Tech, working closely with some of the world's leading sports clubs and associations, who continue to grow from strength to strength. Our client is a data-driven, fun and successful company, and they are offering a base salary of up to £60,000 and flexi working, with 2 - 3 days a week in their Paddington office, depending on the projects, where some weeks are fully remote! To be considered for this IT Infrastructure Engineer role please send your CV to Jennifer Palmer at IT Recruitment Solutions. 3rd Line, Infrastructure Engineer, AWS, Kubernetes, Linux Server, Windows, Active Directory, Network, PFSense, IT Support, Desktop, London, Permanent