Job Title: Senior Systems Analyst Salary: €62K + 15% Bonus Location: Galway - Hybrid (One week a month in the office) Job Description Are you passionate about driving business solutions and inspiring change in a fast-paced, collaborative environment? Managed Accounts is a growing area in financial services, and I am looking for a Senior Systems Analyst to help their advisor business lead the way. If you're excited about investment management, problem-solving, quality development, and continuous improvement, this is the perfect opportunity for you! The Team As a Senior Systems Analyst, you'll work closely with Model Management business stakeholders, Squad team members, and the Product Area Leader to understand our product vision and challenges. You'll then collaborate with your technology counterparts to deliver innovative, cost-effective, architecturally aligned, and timely solutions. By demonstrating and promoting Fidelity and Agile leadership principles, you'll contribute to our innovative agile culture. The Expertise We're Looking For Bachelor's degree in Computer Science, Management Information Systems, Business Information Systems, Mathematics, or a Finance-related field. Post-graduate degree/certification in finance or a related field is a plus. Around 5 years of experience as a systems analyst or related role, with expertise in Agile delivery environments. Financial services industry knowledge and experience are vital, with investment management and/or wealth management domain knowledge being a plus. Strong analysis skills with a proven track record of delivering complex technology projects. You thrive in a global, team-based environment! Excellent written and verbal communication skills with business and technical team members across the organization. Willingness to dive in and understand code for analysis and support purposes. Ability to understand the technology and software architecture of an application. Ability to take sophisticated features and break them into stories with well-defined business value and acceptance criteria. The Value You'll Deliver Driving analysis, design, and support for investment management solutions that help investment managers achieve outstanding performance and end-customers achieve their financial goals. Collaborating with technology and business teams to deliver high-quality solutions that achieve business goals and address challenges. Bringing curiosity and a questioning mindset to work, asking about the "why" and the "value" of new features/enhancements we build. Helping the team grow by mentoring junior systems analysts when opportunities arise. Contributing to the platform with a sense of ownership and a team-oriented work style. Enabling your squad to deliver high-quality features by capturing work clearly and concisely. If you are interested in finding out more then apply to discuss it in more detail.
04/10/2024
Full time
Job Title: Senior Systems Analyst Salary: €62K + 15% Bonus Location: Galway - Hybrid (One week a month in the office) Job Description Are you passionate about driving business solutions and inspiring change in a fast-paced, collaborative environment? Managed Accounts is a growing area in financial services, and I am looking for a Senior Systems Analyst to help their advisor business lead the way. If you're excited about investment management, problem-solving, quality development, and continuous improvement, this is the perfect opportunity for you! The Team As a Senior Systems Analyst, you'll work closely with Model Management business stakeholders, Squad team members, and the Product Area Leader to understand our product vision and challenges. You'll then collaborate with your technology counterparts to deliver innovative, cost-effective, architecturally aligned, and timely solutions. By demonstrating and promoting Fidelity and Agile leadership principles, you'll contribute to our innovative agile culture. The Expertise We're Looking For Bachelor's degree in Computer Science, Management Information Systems, Business Information Systems, Mathematics, or a Finance-related field. Post-graduate degree/certification in finance or a related field is a plus. Around 5 years of experience as a systems analyst or related role, with expertise in Agile delivery environments. Financial services industry knowledge and experience are vital, with investment management and/or wealth management domain knowledge being a plus. Strong analysis skills with a proven track record of delivering complex technology projects. You thrive in a global, team-based environment! Excellent written and verbal communication skills with business and technical team members across the organization. Willingness to dive in and understand code for analysis and support purposes. Ability to understand the technology and software architecture of an application. Ability to take sophisticated features and break them into stories with well-defined business value and acceptance criteria. The Value You'll Deliver Driving analysis, design, and support for investment management solutions that help investment managers achieve outstanding performance and end-customers achieve their financial goals. Collaborating with technology and business teams to deliver high-quality solutions that achieve business goals and address challenges. Bringing curiosity and a questioning mindset to work, asking about the "why" and the "value" of new features/enhancements we build. Helping the team grow by mentoring junior systems analysts when opportunities arise. Contributing to the platform with a sense of ownership and a team-oriented work style. Enabling your squad to deliver high-quality features by capturing work clearly and concisely. If you are interested in finding out more then apply to discuss it in more detail.
Are you looking for a hybrid role in a team offering progression and fantastic culture ? Our client is seeking a talented Risk Analyst to join their Enterprise Risk Management (ERM) Team and help ensure robust risk management across their UK operations. Why This Role? Work for an industry-leading insurer focused on innovation and sustainability. As a Risk Analyst, you'll play a pivotal role in promoting strong internal controls and embedding risk culture across the business. Risk Analyst Benefits of Joining: Up to £70k + car allowance + bonus Hybrid working (home/office balance). Supported progression opportunities throughout the company. A culture that values personal development and growth. Key Responsibilities: Partner with departments like underwriting and claims to manage risks. Implement and maintain risk identification and monitoring processes. Support risk and control assessments and ESG initiatives. Prepare risk reports for committees and promote risk awareness. Skills and Experience Required: Proven experience as a Risk Analyst within insurance, (ideally 2-5 years) with risk assessment and reporting skills. Ability to build relationships with individuals at all levels. Analytical mindset with strong skills in managing data and using tools like Excel or databases. Self-starter with a knack for simplifying complex concepts. If you're an experienced Risk Analyst ready to explore this exciting opportunity, apply now for a conversation today!
04/10/2024
Full time
Are you looking for a hybrid role in a team offering progression and fantastic culture ? Our client is seeking a talented Risk Analyst to join their Enterprise Risk Management (ERM) Team and help ensure robust risk management across their UK operations. Why This Role? Work for an industry-leading insurer focused on innovation and sustainability. As a Risk Analyst, you'll play a pivotal role in promoting strong internal controls and embedding risk culture across the business. Risk Analyst Benefits of Joining: Up to £70k + car allowance + bonus Hybrid working (home/office balance). Supported progression opportunities throughout the company. A culture that values personal development and growth. Key Responsibilities: Partner with departments like underwriting and claims to manage risks. Implement and maintain risk identification and monitoring processes. Support risk and control assessments and ESG initiatives. Prepare risk reports for committees and promote risk awareness. Skills and Experience Required: Proven experience as a Risk Analyst within insurance, (ideally 2-5 years) with risk assessment and reporting skills. Ability to build relationships with individuals at all levels. Analytical mindset with strong skills in managing data and using tools like Excel or databases. Self-starter with a knack for simplifying complex concepts. If you're an experienced Risk Analyst ready to explore this exciting opportunity, apply now for a conversation today!
Senior SOC Analyst (Sentinel/QRadar) Akkodis are currently working in partnership with a leading service provider to recruit an experienced SOC Analyst with expertise of Microsoft Sentinel and QRadar to join their growing security team during an exciting period of change. Please note this is a fully remote role and you must be eligible to gain security clearance (do not need to hold currently). The Role As a Senior SOC Analyst you will be responsible for handing security incidents received/escalated for the Junior Analysts in the team. You will aid in triaging threat intelligence from multiple sources and add contextual information to the security incident, perform additional analysis and based on the business impact will recommend the response actions and escalation path. You will also have the opportunity to support the initial implementation of new security related Microsoft technologies, including Microsoft Sentinel, MDE, MDI and Defender for Cloud. The Responsibilities Oversee completion of day-to-day checklist(s), including log review, management report scheduling & running, alert analysis, and escalation follow up Remain current on cyber security trends and intelligence (open source and commercial) in order to guide the security analysis & identification capabilities of the CSOC team Provide oversight, guidance and mentoring to L2 & L3 analysts, and fulfil SOC Manager responsibilities in the absence of the SOC Manager Manage a number of analysts as part of a virtual team of L1 and L2 analysts, including objectives setting, performance management/reviews, training & development, and BAU activities including shift cover etc. Perform advanced event and incident analysis, including baseline establishment and trend analysis. Support on-call arrangements as part of a Rota, to support L1 Analysts working out of hours Support Major Incident Response activity, from a Protective Monitoring perspective, including supporting teams in identification, containment, and remediation of security related threat. Provide timely advice and guidance on the response action plans for events and incidents based on incident type and severity. Identify, create and implement improvements to procedures and processes, with the SOC Manager's approval. Identify opportunities for SOC and client SIEM platform configuration improvements, use case development, monitoring rule creation, tuning & optimisation Assist in architectural design to facilitate the onboarding of new information systems, including the assessment, parsing, onboarding of log sources, and use case and rule development. The Requirements Senior Cyber Security and security operations experience Experience in managing Microsoft Sentinel, including Lighthouse Experience of onboarding, tuning, reporting and configuring SIEM solutions Experience of threat intelligence Leadership and mentoring experience and skills Understanding of low-level concepts including operating systems and networking Commercial experience in Penetration Testing and/or Security Monitoring Understanding of networking and infrastructure design Active or ability to obtain SC clearance Knowledge/experience of DevOps would be hugely beneficial If you are looking for an exciting new challenge to join a leading SOC team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
04/10/2024
Full time
Senior SOC Analyst (Sentinel/QRadar) Akkodis are currently working in partnership with a leading service provider to recruit an experienced SOC Analyst with expertise of Microsoft Sentinel and QRadar to join their growing security team during an exciting period of change. Please note this is a fully remote role and you must be eligible to gain security clearance (do not need to hold currently). The Role As a Senior SOC Analyst you will be responsible for handing security incidents received/escalated for the Junior Analysts in the team. You will aid in triaging threat intelligence from multiple sources and add contextual information to the security incident, perform additional analysis and based on the business impact will recommend the response actions and escalation path. You will also have the opportunity to support the initial implementation of new security related Microsoft technologies, including Microsoft Sentinel, MDE, MDI and Defender for Cloud. The Responsibilities Oversee completion of day-to-day checklist(s), including log review, management report scheduling & running, alert analysis, and escalation follow up Remain current on cyber security trends and intelligence (open source and commercial) in order to guide the security analysis & identification capabilities of the CSOC team Provide oversight, guidance and mentoring to L2 & L3 analysts, and fulfil SOC Manager responsibilities in the absence of the SOC Manager Manage a number of analysts as part of a virtual team of L1 and L2 analysts, including objectives setting, performance management/reviews, training & development, and BAU activities including shift cover etc. Perform advanced event and incident analysis, including baseline establishment and trend analysis. Support on-call arrangements as part of a Rota, to support L1 Analysts working out of hours Support Major Incident Response activity, from a Protective Monitoring perspective, including supporting teams in identification, containment, and remediation of security related threat. Provide timely advice and guidance on the response action plans for events and incidents based on incident type and severity. Identify, create and implement improvements to procedures and processes, with the SOC Manager's approval. Identify opportunities for SOC and client SIEM platform configuration improvements, use case development, monitoring rule creation, tuning & optimisation Assist in architectural design to facilitate the onboarding of new information systems, including the assessment, parsing, onboarding of log sources, and use case and rule development. The Requirements Senior Cyber Security and security operations experience Experience in managing Microsoft Sentinel, including Lighthouse Experience of onboarding, tuning, reporting and configuring SIEM solutions Experience of threat intelligence Leadership and mentoring experience and skills Understanding of low-level concepts including operating systems and networking Commercial experience in Penetration Testing and/or Security Monitoring Understanding of networking and infrastructure design Active or ability to obtain SC clearance Knowledge/experience of DevOps would be hugely beneficial If you are looking for an exciting new challenge to join a leading SOC team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT Systems/Support Manager - £50K plus bonus - North Lincolnshire Are you looking to lead a very talented Team of system analysts within an enterprise-scale Office365 environment? If so, look no further! My client is a well-recognised brand and absolutely a leader within what they do. They're also a private owned firm so the environment here is very fast, with a "fail fast" approach where they are always open to trying new things and explore better ways of working. It's a mega opportunity to join and make a difference and a busy time This role is heavily leadership and management focused where you will oversee a team of System Analysts who work across second and third line support, driving automation across the business. They have around 8,000 users globally and they manage both on-premise and multi-cloud (AWS/Azure) environments and a cloud telephony platform. Your role will be to take ownership of anything IT Systems focused - planning and support of business critical systems to ensure their suitability, smooth running and high availability. Whilst you may not be looking after Servers you will have had experience with cloud based systems. Alongside being an inspirational leaders, we are looking for someone with experience in Office 365 administration and strong knowledge of Cloud hybrid systems. Ideally we would also look for someone with PowerShell experience. You will also thrive in a leadership based role where you will serve as the go to IT contact for stakeholders. Essentially, you'll be passionate about tech and love what you do! Your role will be to ensure robustness of systems and security of data, network access and backup systems and also managing the smooth running of the infrastructure within the business. This is an office role with 5 days a week from their modern offices based in North Lincolnshire commutable from Hull, Grimsby or Scunthorpe. You'll join a large, wider talented team and work alongside some incredibly talented people who all share a great vision. Whilst its a fast-paced and busy environment, it's also an enjoyable one. They have a great culture which is reflected through their retention rates across the business and they treat their people really well. Scope for learning here is vast. Learning and development here is massively encouraged here and they offer unlimited resources alongside a dedicated IT Training Team as well as training around Scrum, development life cycle and a week-long induction. You'll have a personal progression plan alongside quarterly one-to-ones. We can offer up to £50,000 plus a £5K bonus - all Dependent on your ability alongside awesome further benefits including on-site gym, subsidised restaurants and more! They have an amazing HQ in North Lincolnshire so we'd like you on-site 5 days a week - It's an integral role for them that requires face-to-face interaction with stakeholders! We might be able to be flexible on this for the right person. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
04/10/2024
Full time
IT Systems/Support Manager - £50K plus bonus - North Lincolnshire Are you looking to lead a very talented Team of system analysts within an enterprise-scale Office365 environment? If so, look no further! My client is a well-recognised brand and absolutely a leader within what they do. They're also a private owned firm so the environment here is very fast, with a "fail fast" approach where they are always open to trying new things and explore better ways of working. It's a mega opportunity to join and make a difference and a busy time This role is heavily leadership and management focused where you will oversee a team of System Analysts who work across second and third line support, driving automation across the business. They have around 8,000 users globally and they manage both on-premise and multi-cloud (AWS/Azure) environments and a cloud telephony platform. Your role will be to take ownership of anything IT Systems focused - planning and support of business critical systems to ensure their suitability, smooth running and high availability. Whilst you may not be looking after Servers you will have had experience with cloud based systems. Alongside being an inspirational leaders, we are looking for someone with experience in Office 365 administration and strong knowledge of Cloud hybrid systems. Ideally we would also look for someone with PowerShell experience. You will also thrive in a leadership based role where you will serve as the go to IT contact for stakeholders. Essentially, you'll be passionate about tech and love what you do! Your role will be to ensure robustness of systems and security of data, network access and backup systems and also managing the smooth running of the infrastructure within the business. This is an office role with 5 days a week from their modern offices based in North Lincolnshire commutable from Hull, Grimsby or Scunthorpe. You'll join a large, wider talented team and work alongside some incredibly talented people who all share a great vision. Whilst its a fast-paced and busy environment, it's also an enjoyable one. They have a great culture which is reflected through their retention rates across the business and they treat their people really well. Scope for learning here is vast. Learning and development here is massively encouraged here and they offer unlimited resources alongside a dedicated IT Training Team as well as training around Scrum, development life cycle and a week-long induction. You'll have a personal progression plan alongside quarterly one-to-ones. We can offer up to £50,000 plus a £5K bonus - all Dependent on your ability alongside awesome further benefits including on-site gym, subsidised restaurants and more! They have an amazing HQ in North Lincolnshire so we'd like you on-site 5 days a week - It's an integral role for them that requires face-to-face interaction with stakeholders! We might be able to be flexible on this for the right person. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Service Desk Analyst/1st Line Support/Helpdesk Analyst Service Desk Analyst/1st Line Support/Helpdesk Analyst - to £29,000 (DOE)Brighouse, West Yorkshire, My award winning client has a great opportunity for an experienced Service Desk Analyst/1st Line Support/Helpdesk Analyst with a minimum 12 months experience, superb customer service skills combined with excellent communication skills supporting internal and external customers and infrastructure teams. As a Service Desk Analyst/1st Line Support/Helpdesk Analyst you will be responsible for resolving incidents, user queries, diagnosing faults or problems via ticketing systems to SLA's phone, help desk and remote sessions, escalating support cases to 2nd and 3rd line support where necessary and prepare, configure and maintain new and existing equipment. Technically you will have experience of Windows 11, Office 365 and ideally Windows Server, Active Directory and Group Policies. Any experience of network hardware and infrastructure; Routers, Switches, etc is beneficial. You will have good problem solving and diagnostic skills, experience of troubleshooting hardware issues, fixing/repairing laptops, desktops and printers with the ability to diagnose and resolve a variety of software issues, good verbal communication, customer service and organisation skills. Working hours: Mon-Friday 9:00-17:00 with on-call rota. This is a great opportunity to work for a market leading, award winning and forward-thinking organisation with great career prospects and basic salary, free parking and superb benefits This role is commutable from This role is commutable from Halifax, Bradford, Brighouse, Keighley, Huddersfield, Dewsbury, West Yorkshire Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
04/10/2024
Full time
Service Desk Analyst/1st Line Support/Helpdesk Analyst Service Desk Analyst/1st Line Support/Helpdesk Analyst - to £29,000 (DOE)Brighouse, West Yorkshire, My award winning client has a great opportunity for an experienced Service Desk Analyst/1st Line Support/Helpdesk Analyst with a minimum 12 months experience, superb customer service skills combined with excellent communication skills supporting internal and external customers and infrastructure teams. As a Service Desk Analyst/1st Line Support/Helpdesk Analyst you will be responsible for resolving incidents, user queries, diagnosing faults or problems via ticketing systems to SLA's phone, help desk and remote sessions, escalating support cases to 2nd and 3rd line support where necessary and prepare, configure and maintain new and existing equipment. Technically you will have experience of Windows 11, Office 365 and ideally Windows Server, Active Directory and Group Policies. Any experience of network hardware and infrastructure; Routers, Switches, etc is beneficial. You will have good problem solving and diagnostic skills, experience of troubleshooting hardware issues, fixing/repairing laptops, desktops and printers with the ability to diagnose and resolve a variety of software issues, good verbal communication, customer service and organisation skills. Working hours: Mon-Friday 9:00-17:00 with on-call rota. This is a great opportunity to work for a market leading, award winning and forward-thinking organisation with great career prospects and basic salary, free parking and superb benefits This role is commutable from This role is commutable from Halifax, Bradford, Brighouse, Keighley, Huddersfield, Dewsbury, West Yorkshire Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
Role : Infrastructure Operations Analyst Location : Leeds City Centre 4 days on/4 days off Shifts : 12 Hours: Both day + night shifts Salary : Up to £32,500 We are working closely with a leading professional services firm to recruit an Infrastructure Operations Analyst. My client are a fantastic organisation who work with reputable clients around the world. My client put a real emphasis on developing their employees and there will be the opportunity to move into other areas of the business or relocate to other countries in the future. A brilliant role that will really enhance your CV and set you up for future career progression. This role operates on a 4 on & 4 off shift pattern; this comprises of: Two 12 hour days 7am-7pm Two 12 hour nights 7pm-7am This rota will include Bank Holidays as the team covers 24x7 365 days a year. Main responsibilities of the role Monitoring of internal systems & processing alerts Raising & managing incidents via ITSM systems BAU tasks Manage major incidents and ensure changes are dealt with appropriately Provide a high standard of professional customer service at all times Ensure incident OLA and SLA's are met Work collaboratively with other teams in the business such as the infrastructure team What you will bring to the role The capability to work autonomously Excellent and effective communication skills An excellent telephone manner and strong customer service skills Experience and understanding of Windows Server 2012, Microsoft SQL Server 2012, O365, WAN/LAN Technologies and Remote Access Knowledge of Monitoring tools such as Microsoft System Centre Operations Manager, SolarWinds and Squared Up If this role would be of interest, then please apply to this advert and I will be in contact to give you more detail. Fruition are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
04/10/2024
Full time
Role : Infrastructure Operations Analyst Location : Leeds City Centre 4 days on/4 days off Shifts : 12 Hours: Both day + night shifts Salary : Up to £32,500 We are working closely with a leading professional services firm to recruit an Infrastructure Operations Analyst. My client are a fantastic organisation who work with reputable clients around the world. My client put a real emphasis on developing their employees and there will be the opportunity to move into other areas of the business or relocate to other countries in the future. A brilliant role that will really enhance your CV and set you up for future career progression. This role operates on a 4 on & 4 off shift pattern; this comprises of: Two 12 hour days 7am-7pm Two 12 hour nights 7pm-7am This rota will include Bank Holidays as the team covers 24x7 365 days a year. Main responsibilities of the role Monitoring of internal systems & processing alerts Raising & managing incidents via ITSM systems BAU tasks Manage major incidents and ensure changes are dealt with appropriately Provide a high standard of professional customer service at all times Ensure incident OLA and SLA's are met Work collaboratively with other teams in the business such as the infrastructure team What you will bring to the role The capability to work autonomously Excellent and effective communication skills An excellent telephone manner and strong customer service skills Experience and understanding of Windows Server 2012, Microsoft SQL Server 2012, O365, WAN/LAN Technologies and Remote Access Knowledge of Monitoring tools such as Microsoft System Centre Operations Manager, SolarWinds and Squared Up If this role would be of interest, then please apply to this advert and I will be in contact to give you more detail. Fruition are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Background: For this project, we will define taxonomies for bed textiles and aesthetics to create better category associations logic, resulting in enhanced product relationships. This role will work on a cross-functional team including taxonomists, semantic knowledge SMEs and content engineers. The core activities of this work will include: Domain model bedding and textiles Establish basic aesthetics ontology Define an ontology of business rules association (a means to describe the functional and aesthetic associative rules for product types and prioritization of variants) Encode associations for bed textiles in the temporary knowledge graph Enhance product data taxonomically Coordinate with consuming experience team(s) to ensure data usability Requirements: We are looking for a Technical Analyst. Within the context of the project described, we are seeking a specialist to contribute the following: Lead user-story development and refinement Lead definition of technical requirements, including mapping and rules engine logic Support data mapping and source-data gap analysis Drive data inventory and dataset documentation Top three 3 most important: Lead user-story development and refinement Lead definition of technical requirements, including mapping and rules engine logic Support data mapping and source-data gap analysis
04/10/2024
Project-based
Background: For this project, we will define taxonomies for bed textiles and aesthetics to create better category associations logic, resulting in enhanced product relationships. This role will work on a cross-functional team including taxonomists, semantic knowledge SMEs and content engineers. The core activities of this work will include: Domain model bedding and textiles Establish basic aesthetics ontology Define an ontology of business rules association (a means to describe the functional and aesthetic associative rules for product types and prioritization of variants) Encode associations for bed textiles in the temporary knowledge graph Enhance product data taxonomically Coordinate with consuming experience team(s) to ensure data usability Requirements: We are looking for a Technical Analyst. Within the context of the project described, we are seeking a specialist to contribute the following: Lead user-story development and refinement Lead definition of technical requirements, including mapping and rules engine logic Support data mapping and source-data gap analysis Drive data inventory and dataset documentation Top three 3 most important: Lead user-story development and refinement Lead definition of technical requirements, including mapping and rules engine logic Support data mapping and source-data gap analysis
Background: For this project, we will define taxonomies for bed textiles and aesthetics to create better category association logic, resulting in enhanced product relationships. This role will work on a cross-functional team including taxonomists, semantic knowledge SMEs and content engineers. The core activities of this work will include: Domain model bedding and textiles Establish basic aesthetics ontology Define an ontology of business rules association (a means to describe the functional and aesthetic associative rules for product types and prioritization of variants) Encode associations for bed textiles in the temporary knowledge graph Enhance product data taxonomically Coordinate with consuming experience team(s) to ensure data usability Requirements: We are looking for a Technical Analyst. Within the context of the project described, we are seeking a specialist to contribute the following: Lead user-story development and refinement Lead definition of technical requirements, including mapping and rules engine logic Support data mapping and source-data gap analysis Drive data inventory and dataset documentation Top three most important: Lead definition of technical requirements, including mapping and rules engine logic Support data mapping and source-data gap analysis Drive data inventory and dataset documentation
04/10/2024
Project-based
Background: For this project, we will define taxonomies for bed textiles and aesthetics to create better category association logic, resulting in enhanced product relationships. This role will work on a cross-functional team including taxonomists, semantic knowledge SMEs and content engineers. The core activities of this work will include: Domain model bedding and textiles Establish basic aesthetics ontology Define an ontology of business rules association (a means to describe the functional and aesthetic associative rules for product types and prioritization of variants) Encode associations for bed textiles in the temporary knowledge graph Enhance product data taxonomically Coordinate with consuming experience team(s) to ensure data usability Requirements: We are looking for a Technical Analyst. Within the context of the project described, we are seeking a specialist to contribute the following: Lead user-story development and refinement Lead definition of technical requirements, including mapping and rules engine logic Support data mapping and source-data gap analysis Drive data inventory and dataset documentation Top three most important: Lead definition of technical requirements, including mapping and rules engine logic Support data mapping and source-data gap analysis Drive data inventory and dataset documentation
Sanderson Government & Defence
Stoke-on-trent, Staffordshire
SOC Manager The Role The SOC Manager is responsible for managing and maintaining the security operations centre's day-to-day activities, including mentoring, supervising and developing SOC staff, developing and implementing security protocols, and ensuring the detection, analysis, response and resolution of security incidents. The role requires leadership in incident response, detection engineering, threat intelligence, and vulnerability management, while collaborating with other teams across the business to ensure enterprise-wide security measures are effective. UKSV is required for this position. Candidates must possess or be eligible to obtain clearance. To be eligible for UKSV you must be a UK National and/or have been a UK Resident for 5+ years. Role Responsibilities Key responsibilities include, but are not limited to: Leadership and Team Management: Lead and manage a team of SOC analysts and security engineers, ensuring operational excellence and maintaining high levels of motivation. Create and maintain shift schedules for the SOC team to ensure continuous coverage. Develop and implement training programs to enhance the team's skill set and knowledge in cybersecurity best practices. Conduct performance evaluations, mentoring, and career development for SOC staff. Incident Management: Lead the incident response process, ensuring that security incidents are properly identified, triaged, investigated, and resolved. Develop and refine incident response procedures, playbooks, and escalation protocols. Coordinate with internal stakeholders (eg, IT, legal, risk management) to respond to security incidents. Ensure that all incidents are properly documented and that lessons learned are integrated into security processes. Threat Monitoring and Detection: Oversee Real Time security monitoring activities to detect potential security threats or vulnerabilities. Ensure the proper configuration and use of security tools, such as SIEM (Security Information and Event Management) systems, intrusion detection systems (IDS), and Firewalls. Collaborate with other security and IT teams to identify and mitigate risks proactively. Strategic Planning and Process Improvement: Develop SOC strategies, policies, and procedures to improve overall security operations and incident response capabilities. Ensure continuous improvement of SOC operations through regular assessments, audits, and performance reviews. Stay current on the latest cybersecurity trends, threats, and technology developments to inform security strategy and improvements. Manage relationships with external partners, vendors, and managed security service providers (MSSPs). Compliance and Reporting: Ensure compliance with industry standards, regulations, and internal security policies. Prepare regular reports and metrics for senior management on SOC operations, incidents, and overall security posture. Ensure that logs, reports, and evidence are maintained in a way that supports regulatory and legal requirements. Budget and Resource allocation: Develop and manage the SOC budget, ensuring efficient use of resources and optimal toolset performance. Recommend investments in security technologies and upgrades based on risk assessments and identified gaps. Education and Experience Requirements As the SOC Manager, you will have: Experience: 5+ years of experience in cybersecurity, with at least 2-3 years in a SOC or incident response environment. Proven experience leading security teams in a SOC or similar environment. Strong background in security monitoring tools, incident detection, and response protocols. Education: Bachelor's degree in Computer Science, Information Security, or a related field or equivalent experience. Certifications: Relevant cybersecurity certifications such as CISSP, CISM, CEH, GCIA, GCIH, or others are highly desirable. Technical Skills: Proficiency in using security tools and technologies (SIEM, IDS/IPS, EDR, Firewalls, etc.). Strong knowledge of cybersecurity frameworks (NIST, ISO 27001, MITRE ATT&CK). Understanding of network protocols, malware analysis, threat intelligence, and vulnerability management. Familiarity with Scripting and automation for security operations. Soft Skills: Excellent leadership and team management abilities. Strong communication skills to collaborate with both technical and non-technical stakeholders. Ability to work well under pressure and manage multiple incidents simultaneously. Strong problem-solving skills and analytical thinking. Working Environment: Full-time, onsite in our new NOC/SOC workspace. Ability to work flexible hours, including after-hours support when necessary. On-call rotation for critical incident management.
04/10/2024
Full time
SOC Manager The Role The SOC Manager is responsible for managing and maintaining the security operations centre's day-to-day activities, including mentoring, supervising and developing SOC staff, developing and implementing security protocols, and ensuring the detection, analysis, response and resolution of security incidents. The role requires leadership in incident response, detection engineering, threat intelligence, and vulnerability management, while collaborating with other teams across the business to ensure enterprise-wide security measures are effective. UKSV is required for this position. Candidates must possess or be eligible to obtain clearance. To be eligible for UKSV you must be a UK National and/or have been a UK Resident for 5+ years. Role Responsibilities Key responsibilities include, but are not limited to: Leadership and Team Management: Lead and manage a team of SOC analysts and security engineers, ensuring operational excellence and maintaining high levels of motivation. Create and maintain shift schedules for the SOC team to ensure continuous coverage. Develop and implement training programs to enhance the team's skill set and knowledge in cybersecurity best practices. Conduct performance evaluations, mentoring, and career development for SOC staff. Incident Management: Lead the incident response process, ensuring that security incidents are properly identified, triaged, investigated, and resolved. Develop and refine incident response procedures, playbooks, and escalation protocols. Coordinate with internal stakeholders (eg, IT, legal, risk management) to respond to security incidents. Ensure that all incidents are properly documented and that lessons learned are integrated into security processes. Threat Monitoring and Detection: Oversee Real Time security monitoring activities to detect potential security threats or vulnerabilities. Ensure the proper configuration and use of security tools, such as SIEM (Security Information and Event Management) systems, intrusion detection systems (IDS), and Firewalls. Collaborate with other security and IT teams to identify and mitigate risks proactively. Strategic Planning and Process Improvement: Develop SOC strategies, policies, and procedures to improve overall security operations and incident response capabilities. Ensure continuous improvement of SOC operations through regular assessments, audits, and performance reviews. Stay current on the latest cybersecurity trends, threats, and technology developments to inform security strategy and improvements. Manage relationships with external partners, vendors, and managed security service providers (MSSPs). Compliance and Reporting: Ensure compliance with industry standards, regulations, and internal security policies. Prepare regular reports and metrics for senior management on SOC operations, incidents, and overall security posture. Ensure that logs, reports, and evidence are maintained in a way that supports regulatory and legal requirements. Budget and Resource allocation: Develop and manage the SOC budget, ensuring efficient use of resources and optimal toolset performance. Recommend investments in security technologies and upgrades based on risk assessments and identified gaps. Education and Experience Requirements As the SOC Manager, you will have: Experience: 5+ years of experience in cybersecurity, with at least 2-3 years in a SOC or incident response environment. Proven experience leading security teams in a SOC or similar environment. Strong background in security monitoring tools, incident detection, and response protocols. Education: Bachelor's degree in Computer Science, Information Security, or a related field or equivalent experience. Certifications: Relevant cybersecurity certifications such as CISSP, CISM, CEH, GCIA, GCIH, or others are highly desirable. Technical Skills: Proficiency in using security tools and technologies (SIEM, IDS/IPS, EDR, Firewalls, etc.). Strong knowledge of cybersecurity frameworks (NIST, ISO 27001, MITRE ATT&CK). Understanding of network protocols, malware analysis, threat intelligence, and vulnerability management. Familiarity with Scripting and automation for security operations. Soft Skills: Excellent leadership and team management abilities. Strong communication skills to collaborate with both technical and non-technical stakeholders. Ability to work well under pressure and manage multiple incidents simultaneously. Strong problem-solving skills and analytical thinking. Working Environment: Full-time, onsite in our new NOC/SOC workspace. Ability to work flexible hours, including after-hours support when necessary. On-call rotation for critical incident management.
Product Delivery Team Leader Term: Permanent Working Hours: Full-time (Monday to Friday - 35 HRS p/w) Location: Ipswich - Hybrid working Salary: £50,000 - £55,000 We are seeking a Product Delivery Team Leader to manage our clients team of Business Analysts, Project Managers, and Technology Adoption Specialists. The ideal candidate will ensure IT projects meet business needs and will be responsible for embedding Agile/Scrum methodologies within the team. This role requires a strong understanding of the Software Development Life Cycle (SDLC) and the ability to translate business requirements into technical solutions. Day-to-day of the role: Manage the Product Delivery Team, overseeing performance and day-to-day requirements. Develop and manage project plans, deliverables, stakeholder expectations, and project relationships. Communicate and manage tasks and activities to a schedule with the team, providing feedback as appropriate. Handle project scope, budget, resource management, time management, communications, risk management, QA and testing, user training, ongoing maintenance, and support. Perform requirements gathering, analytical techniques, and develop implementation plans. Develop and implement test plans/scenarios to ensure successful delivery of projects. Support various business and technology teams during project delivery. Accurately assess risks associated with each solution design/project. Support the professional and technical development of team members. Required Skills & Qualifications: Bachelor's Degree in Computer Science/Software Engineering or related discipline. Minimum 3 years' experience in Agile project management/business analysis within software development projects. Thorough knowledge of SDLC models/Scrum methodology and direct implementation to projects. Proven project management skills within software development and IT projects. Leadership skills in leading technical personnel through software development project deliveries. Strong business and systems analysis skills, test planning, and troubleshooting experience. Familiarity with object-oriented modelling techniques, including UML, use case, activity, and sequence diagrams. Experience with requirements management and modelling tools. Demonstrated leadership and attention to detail skills. Benefits: 25 days holiday (FTE) plus Bank Holidays rising with service. Long Service holiday award - 1 extra week every 10 years continuous service Private Healthcare - BUPA (offered after probation is passed) Scottish Widows Pension Scheme (5% employer/5% Employee) Staff Profit Share/Salary sacrifice (Pensions, Staff Profit Share) Life Assurance - 4 x salary/Permanent Health Insurance Paid CSR day Enhanced Maternity/Paternity Leave Season Ticket Loan Gym Flex membership Electric car scheme Dress for your Day Policy Agile/hybrid working Policy 35 hour working week.
04/10/2024
Full time
Product Delivery Team Leader Term: Permanent Working Hours: Full-time (Monday to Friday - 35 HRS p/w) Location: Ipswich - Hybrid working Salary: £50,000 - £55,000 We are seeking a Product Delivery Team Leader to manage our clients team of Business Analysts, Project Managers, and Technology Adoption Specialists. The ideal candidate will ensure IT projects meet business needs and will be responsible for embedding Agile/Scrum methodologies within the team. This role requires a strong understanding of the Software Development Life Cycle (SDLC) and the ability to translate business requirements into technical solutions. Day-to-day of the role: Manage the Product Delivery Team, overseeing performance and day-to-day requirements. Develop and manage project plans, deliverables, stakeholder expectations, and project relationships. Communicate and manage tasks and activities to a schedule with the team, providing feedback as appropriate. Handle project scope, budget, resource management, time management, communications, risk management, QA and testing, user training, ongoing maintenance, and support. Perform requirements gathering, analytical techniques, and develop implementation plans. Develop and implement test plans/scenarios to ensure successful delivery of projects. Support various business and technology teams during project delivery. Accurately assess risks associated with each solution design/project. Support the professional and technical development of team members. Required Skills & Qualifications: Bachelor's Degree in Computer Science/Software Engineering or related discipline. Minimum 3 years' experience in Agile project management/business analysis within software development projects. Thorough knowledge of SDLC models/Scrum methodology and direct implementation to projects. Proven project management skills within software development and IT projects. Leadership skills in leading technical personnel through software development project deliveries. Strong business and systems analysis skills, test planning, and troubleshooting experience. Familiarity with object-oriented modelling techniques, including UML, use case, activity, and sequence diagrams. Experience with requirements management and modelling tools. Demonstrated leadership and attention to detail skills. Benefits: 25 days holiday (FTE) plus Bank Holidays rising with service. Long Service holiday award - 1 extra week every 10 years continuous service Private Healthcare - BUPA (offered after probation is passed) Scottish Widows Pension Scheme (5% employer/5% Employee) Staff Profit Share/Salary sacrifice (Pensions, Staff Profit Share) Life Assurance - 4 x salary/Permanent Health Insurance Paid CSR day Enhanced Maternity/Paternity Leave Season Ticket Loan Gym Flex membership Electric car scheme Dress for your Day Policy Agile/hybrid working Policy 35 hour working week.
SAP Analyst - Onsite We are working with a global leader in manufacturing, known for innovation and operational excellence. We are looking for an experienced SAP Analyst to join their team based in the Cardiff area. If you have experience in SAP (particularly in PP and MM logistics ) and a background in IT within manufacturing environments, this is an exciting opportunity to contribute to large-scale global projects while providing crucial local support. Key Responsibilities: Collaborate with the global SAP implementation team to fully understand processes and concepts of the Global Design. Support the local plant by identifying any gaps between global processes and local needs, recommending changes where necessary. Bridge the integration between production systems and SAP , ensuring seamless data flow and system alignment. Act as the first point of contact for local SAP users, guiding them on correct use of SAP transactions and processes. Provide operational support to users, working closely with functional super users to troubleshoot issues. Act as a business requirements collector , filtering requests to ensure changes to the Global Design are only made when absolutely necessary. Participate in the change board , ensuring local business needs are aligned with global design. Offer post go-live support for SAP implementations, ensuring smooth transitions and long-term success. Required Experience & Skills: 3+ years' experience in SAP and IT within manufacturing companies. Strong expertise in SAP PP (Production Planning) and MM (Materials Management) , particularly in logistics. Experience with at least one full life cycle SAP project . Technical background in integrating SAP with Legacy systems and managing data. Training experience in SAP processes and applications. Basic knowledge of SAP FI , CO , and SD modules is a plus. SAP Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
04/10/2024
Full time
SAP Analyst - Onsite We are working with a global leader in manufacturing, known for innovation and operational excellence. We are looking for an experienced SAP Analyst to join their team based in the Cardiff area. If you have experience in SAP (particularly in PP and MM logistics ) and a background in IT within manufacturing environments, this is an exciting opportunity to contribute to large-scale global projects while providing crucial local support. Key Responsibilities: Collaborate with the global SAP implementation team to fully understand processes and concepts of the Global Design. Support the local plant by identifying any gaps between global processes and local needs, recommending changes where necessary. Bridge the integration between production systems and SAP , ensuring seamless data flow and system alignment. Act as the first point of contact for local SAP users, guiding them on correct use of SAP transactions and processes. Provide operational support to users, working closely with functional super users to troubleshoot issues. Act as a business requirements collector , filtering requests to ensure changes to the Global Design are only made when absolutely necessary. Participate in the change board , ensuring local business needs are aligned with global design. Offer post go-live support for SAP implementations, ensuring smooth transitions and long-term success. Required Experience & Skills: 3+ years' experience in SAP and IT within manufacturing companies. Strong expertise in SAP PP (Production Planning) and MM (Materials Management) , particularly in logistics. Experience with at least one full life cycle SAP project . Technical background in integrating SAP with Legacy systems and managing data. Training experience in SAP processes and applications. Basic knowledge of SAP FI , CO , and SD modules is a plus. SAP Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Description: Location (Netherlands (fulltime remote) The timing of the project will be 16 weeks; the expectation for the role is that they will work approx. 50% over the course of 4 months, as needed. No travel is expected. Background For this project, we will define taxonomies for bed textiles and aesthetics to create better category associations logic, resulting in enhanced product relationships. This role will work on a cross-functional team including taxonomists, semantic knowledge SMEs and content engineers. The core activities of this work will include: We are looking for Business Analyst & Strategist for AI Domain model bedding and textiles Establish basic aesthetics ontology Define an ontology of business rules association (a means to describe the functional and aesthetic associative rules for product types and prioritization of variants) Encode associations for bed textiles in the temporary knowledge graph Enhance product data taxonomically Coordinate with consuming experience team(s) to ensure data usability Within the context of the project described above, we are seeking a specialist to contribute the following: Leads primary stakeholder communication and liaison efforts Leads journey map refinement Supports AI-based strategy Supports tying technical requirements to business needs and goals, and leads the team to meet these requirements effectively
04/10/2024
Project-based
Description: Location (Netherlands (fulltime remote) The timing of the project will be 16 weeks; the expectation for the role is that they will work approx. 50% over the course of 4 months, as needed. No travel is expected. Background For this project, we will define taxonomies for bed textiles and aesthetics to create better category associations logic, resulting in enhanced product relationships. This role will work on a cross-functional team including taxonomists, semantic knowledge SMEs and content engineers. The core activities of this work will include: We are looking for Business Analyst & Strategist for AI Domain model bedding and textiles Establish basic aesthetics ontology Define an ontology of business rules association (a means to describe the functional and aesthetic associative rules for product types and prioritization of variants) Encode associations for bed textiles in the temporary knowledge graph Enhance product data taxonomically Coordinate with consuming experience team(s) to ensure data usability Within the context of the project described above, we are seeking a specialist to contribute the following: Leads primary stakeholder communication and liaison efforts Leads journey map refinement Supports AI-based strategy Supports tying technical requirements to business needs and goals, and leads the team to meet these requirements effectively
NO SPONSORSHIP Technical Manager, ServiceNow Developers and Administrators SALARY: $150k-$170k plus 15% LOCATION: CHICAGO, IL Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management. Certified ServiceNow System Administrator. ServiceNow CIS Experience ITIL - Foundations V3 Certification Experience with Software & Hardware Asset Management Implementation. Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC. Profound knowledge of Microsoft, Linux, and Mac Operating systems. 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management) Exchange Experience (PowerShell and JavaScript). Summary The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions. Responsibilities Manage a ServiceNow development team Qualifications & Experience 8+ years in implementing various solutions + years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Technical Skills & Background Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques Certifications [Preferred] ServiceNow Certified System Administrator [Preferred] ServiceNow Certified Application Developer [Preferred] ITIL Certification
03/10/2024
Full time
NO SPONSORSHIP Technical Manager, ServiceNow Developers and Administrators SALARY: $150k-$170k plus 15% LOCATION: CHICAGO, IL Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management. Certified ServiceNow System Administrator. ServiceNow CIS Experience ITIL - Foundations V3 Certification Experience with Software & Hardware Asset Management Implementation. Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC. Profound knowledge of Microsoft, Linux, and Mac Operating systems. 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management) Exchange Experience (PowerShell and JavaScript). Summary The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions. Responsibilities Manage a ServiceNow development team Qualifications & Experience 8+ years in implementing various solutions + years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Technical Skills & Background Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques Certifications [Preferred] ServiceNow Certified System Administrator [Preferred] ServiceNow Certified Application Developer [Preferred] ITIL Certification
NO SPONSORSHIP Technical Manager, Software Engineering ServiceNow Developers SALARY: $150k-$170k plus 15% LOCATION: Dallas, Texas Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management. Certified ServiceNow System Administrator. ServiceNow CIS Experience ITIL - Foundations V3 Certification Experience with Software & Hardware Asset Management Implementation. Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC. Profound knowledge of Microsoft, Linux, and Mac Operating systems. 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management) Exchange Experience (PowerShell and JavaScript). Summary The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions. Responsibilities Manage a ServiceNow development team Qualifications & Experience 8+ years in implementing various solutions + years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Technical Skills & Background Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques Certifications [Preferred] ServiceNow Certified System Administrator [Preferred] ServiceNow Certified Application Developer [Preferred] ITIL Certification
03/10/2024
Full time
NO SPONSORSHIP Technical Manager, Software Engineering ServiceNow Developers SALARY: $150k-$170k plus 15% LOCATION: Dallas, Texas Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management. Certified ServiceNow System Administrator. ServiceNow CIS Experience ITIL - Foundations V3 Certification Experience with Software & Hardware Asset Management Implementation. Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC. Profound knowledge of Microsoft, Linux, and Mac Operating systems. 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management) Exchange Experience (PowerShell and JavaScript). Summary The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions. Responsibilities Manage a ServiceNow development team Qualifications & Experience 8+ years in implementing various solutions + years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Technical Skills & Background Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques Certifications [Preferred] ServiceNow Certified System Administrator [Preferred] ServiceNow Certified Application Developer [Preferred] ITIL Certification
Exciting opportunity for a Vessel Performance Analyst to join this Leader in European Energy Trading & Shipping with one of Europe's largest trading floors, for a 12 Month Fixed Term Contract with competitive salary and excellent benefits. Office location London, South West, or the role can be fully remote. The Solid Fuels Desk is responsible for global coal, freight and biomass trading, including sourcing of steam coal and biomass for the coal generation assets in the UK and continental Europe. The Freight Logistics team forms part of the desk and is responsible for managing the fulfilment and correct performance of physical dry bulk vessel charter contracts entered into by the Dry Bulk Freight Trading desk, while acting as the main point of contact for operational matters. The purpose of this role is to optimise the efficiency and effectiveness of the fleet, through analysing voyage data, assessing performance and negotiating performance claims with counterparties. This will also include performance analysis of the overall vessels themselves through fuel consumption monitoring, speed performance and hull efficiency. There will also be additional supporting tasks to ensure the timely and effective performance of contracts resulting in Profit contributions to the overall Dry Bulk Freight Trading desk. Data Analysis and Reporting: analyse voyage data, including fuel consumption, speed, and other relevant metrics to assess overall vessel performance Review, interpret and apply contract clauses to heighten Statements of Account and vessel performance claims Prepare, present and negotiate methodology with Counterparties to ensure effective and efficient performance deductions from hire Liaison with internal legal team and P&I Club to report and obtain advice on the resolution of historical and any current performance claims arising that can't be resolved commercially Performance optimisation: Evaluate vessel performance against predefined criteria, such as fuel efficiency, voyage duration, and emissions, produce actual and/or optimised vessel performance criteria Continuous Improvements: identify deviations from expected performance and recommend corrective actions, review and investigate fuel consumption, execute comparison of sister vessels, Hull fouling management Resolution of claims and disputes in a timely and cost-effective manner Work closely assisting chartering and operations with feedback on commercial terms; providing expert advice on vsl performance -related matters; identifying issues and proposing solutions Delivering timely and accurate information to the Operations and trading desk and full understanding with reconciliation of vessel performance against the contract and ship valuation. Support the automation of the S&C claims to Owners process The Candidate: Hold a degree or completed apprenticeship Background in Marine Engineering or Naval Architecture, preferably with relevant experience Prior experience of creating and defending vessel speed and consumption claims essential Knowledge of vessel operations, propulsion systems, and maritime technology Detail-oriented with the ability to identify performance trends and anomalies Willingness to work in a demanding environment, comfortable working to tight timescales and managing conflicting priorities Confident decision making and ability to present and defend arguments clearly Confident manipulating numerical data Strong analytical and problem solving skills Proficiency in data analysis tools Advantageous, but not a must Experience using Veson IMOS Experience creating and using databases/Microsoft Access Familiarity with charter parties, charter party claims handling, or marine insurance is also desirable Benefits: With a range of competitive benefits, we not only offer excellent development prospects and an attractive remuneration package, but also take care of your well-being and understand that life-work integration is essential. Also our offer includes the following perks: Work at the commercial heart - right on one of Europe's largest trading floors directly shaping the energy transition Task oriented and hybrid working model Join a diverse and multicultural team in a highly dynamic and rapidly growing business State-of-the-art campus with free fitness center, child care, on-site barista & restaurants This needs combining with a positive attitude and an ability to work within a large, globally dispersed project team in a multi-cultural environment. You also need to be a self-starter, a logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely. We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age. Specialising within Energy Trading, Oil & Gas, Financial Markets and TV & Entertainment, Eaglecliff Recruitment is ISO accredited, a Member of REC and listed within the top 4% for Financial stability by Dun & Bradstreet. Please telephone for an immediate response or email your CV for a reply within one hour. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing
03/10/2024
Exciting opportunity for a Vessel Performance Analyst to join this Leader in European Energy Trading & Shipping with one of Europe's largest trading floors, for a 12 Month Fixed Term Contract with competitive salary and excellent benefits. Office location London, South West, or the role can be fully remote. The Solid Fuels Desk is responsible for global coal, freight and biomass trading, including sourcing of steam coal and biomass for the coal generation assets in the UK and continental Europe. The Freight Logistics team forms part of the desk and is responsible for managing the fulfilment and correct performance of physical dry bulk vessel charter contracts entered into by the Dry Bulk Freight Trading desk, while acting as the main point of contact for operational matters. The purpose of this role is to optimise the efficiency and effectiveness of the fleet, through analysing voyage data, assessing performance and negotiating performance claims with counterparties. This will also include performance analysis of the overall vessels themselves through fuel consumption monitoring, speed performance and hull efficiency. There will also be additional supporting tasks to ensure the timely and effective performance of contracts resulting in Profit contributions to the overall Dry Bulk Freight Trading desk. Data Analysis and Reporting: analyse voyage data, including fuel consumption, speed, and other relevant metrics to assess overall vessel performance Review, interpret and apply contract clauses to heighten Statements of Account and vessel performance claims Prepare, present and negotiate methodology with Counterparties to ensure effective and efficient performance deductions from hire Liaison with internal legal team and P&I Club to report and obtain advice on the resolution of historical and any current performance claims arising that can't be resolved commercially Performance optimisation: Evaluate vessel performance against predefined criteria, such as fuel efficiency, voyage duration, and emissions, produce actual and/or optimised vessel performance criteria Continuous Improvements: identify deviations from expected performance and recommend corrective actions, review and investigate fuel consumption, execute comparison of sister vessels, Hull fouling management Resolution of claims and disputes in a timely and cost-effective manner Work closely assisting chartering and operations with feedback on commercial terms; providing expert advice on vsl performance -related matters; identifying issues and proposing solutions Delivering timely and accurate information to the Operations and trading desk and full understanding with reconciliation of vessel performance against the contract and ship valuation. Support the automation of the S&C claims to Owners process The Candidate: Hold a degree or completed apprenticeship Background in Marine Engineering or Naval Architecture, preferably with relevant experience Prior experience of creating and defending vessel speed and consumption claims essential Knowledge of vessel operations, propulsion systems, and maritime technology Detail-oriented with the ability to identify performance trends and anomalies Willingness to work in a demanding environment, comfortable working to tight timescales and managing conflicting priorities Confident decision making and ability to present and defend arguments clearly Confident manipulating numerical data Strong analytical and problem solving skills Proficiency in data analysis tools Advantageous, but not a must Experience using Veson IMOS Experience creating and using databases/Microsoft Access Familiarity with charter parties, charter party claims handling, or marine insurance is also desirable Benefits: With a range of competitive benefits, we not only offer excellent development prospects and an attractive remuneration package, but also take care of your well-being and understand that life-work integration is essential. Also our offer includes the following perks: Work at the commercial heart - right on one of Europe's largest trading floors directly shaping the energy transition Task oriented and hybrid working model Join a diverse and multicultural team in a highly dynamic and rapidly growing business State-of-the-art campus with free fitness center, child care, on-site barista & restaurants This needs combining with a positive attitude and an ability to work within a large, globally dispersed project team in a multi-cultural environment. You also need to be a self-starter, a logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely. We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age. Specialising within Energy Trading, Oil & Gas, Financial Markets and TV & Entertainment, Eaglecliff Recruitment is ISO accredited, a Member of REC and listed within the top 4% for Financial stability by Dun & Bradstreet. Please telephone for an immediate response or email your CV for a reply within one hour. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing
Job Title: Financial Analyst - Technology Location: London, Leeds, Edinburgh Job Type: Perm Salary: Salary: National ranging from £39,100 to £48,800 and London from £41,600 to £51,900 About the FCA The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. The team/department The Financial Analyst role sits within DTI Business Management & Delivery and is responsible for delivering a financial management service to the Heads of DTI Departments, providing timely, accurate and effective financial data and analysis, to enable the HoDs to provide effective financial control. Responsible for operating financial management processes that are specific to DTI. What you will be doing (the role) * Delivering a financial management service to execute a common set of financial standards, processes and deliverables across DTI * Delivering accurate and timely monthly financial MI to the (HoDs) with appropriate levels of insight, analysis and challenge to enable their clear understanding of and be able to account for the financial performance of the unit * Monitoring and managing supplier compliance to the FCA Financial Management Policies, Processes and Procedures, and financial terms and conditions. Identifies and escalates issues with supplier pricing and invoicing * Leading the completion of the forecast process for the relevant division including information gathering, providing third party evidence for accruals What you will get from the role * Experience in financial modelling and finance operations in an IT organisation * Exposure to Senior Leadership across multiple divisions * Working in a fast-paced environment, where your work contributes to meaningful decisions and the opportunity to make a tangible impact on the organisation * Challenge your analytical skills and creativity The skills and experience you will have Minimum * We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, who best meet the minimum criteria for a role. * Experience of providing a financial management service to IT division of large corporations, government or regulatory bodies * Experience of implementing financial management frameworks for monitoring a divisions' performance against financial indicators and forecasts vs actuals Essential * Experience of implementing initiatives to improve services delivered to internal teams * Analytical, able to critically assess information to make recommendations and inform decision making based on financial data * Able to build and maintain a broad range of relationships across the organisation, collaborating with corporate functions and leadership teams to ensure effective completion and governance of corporate activities * Good influencer, able to harmoniously reach agreement where there may be no initial clear solution. Ensuring priorities receive adequate attention and resource to deliver in line with time and cost commitments * Computer literacy with well-developed skills in Excel, Word and PowerPoint, experience with Tableau is a plus If you are someone who is seeking that next challenge, and you have the experience and skills required, then please send me your CV/ We are committed to offering an inclusive recruitment experience. If you require accommodations because of disability or health condition, please email. This position is being sourced through our Outsourcing service line.
03/10/2024
Full time
Job Title: Financial Analyst - Technology Location: London, Leeds, Edinburgh Job Type: Perm Salary: Salary: National ranging from £39,100 to £48,800 and London from £41,600 to £51,900 About the FCA The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. The team/department The Financial Analyst role sits within DTI Business Management & Delivery and is responsible for delivering a financial management service to the Heads of DTI Departments, providing timely, accurate and effective financial data and analysis, to enable the HoDs to provide effective financial control. Responsible for operating financial management processes that are specific to DTI. What you will be doing (the role) * Delivering a financial management service to execute a common set of financial standards, processes and deliverables across DTI * Delivering accurate and timely monthly financial MI to the (HoDs) with appropriate levels of insight, analysis and challenge to enable their clear understanding of and be able to account for the financial performance of the unit * Monitoring and managing supplier compliance to the FCA Financial Management Policies, Processes and Procedures, and financial terms and conditions. Identifies and escalates issues with supplier pricing and invoicing * Leading the completion of the forecast process for the relevant division including information gathering, providing third party evidence for accruals What you will get from the role * Experience in financial modelling and finance operations in an IT organisation * Exposure to Senior Leadership across multiple divisions * Working in a fast-paced environment, where your work contributes to meaningful decisions and the opportunity to make a tangible impact on the organisation * Challenge your analytical skills and creativity The skills and experience you will have Minimum * We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, who best meet the minimum criteria for a role. * Experience of providing a financial management service to IT division of large corporations, government or regulatory bodies * Experience of implementing financial management frameworks for monitoring a divisions' performance against financial indicators and forecasts vs actuals Essential * Experience of implementing initiatives to improve services delivered to internal teams * Analytical, able to critically assess information to make recommendations and inform decision making based on financial data * Able to build and maintain a broad range of relationships across the organisation, collaborating with corporate functions and leadership teams to ensure effective completion and governance of corporate activities * Good influencer, able to harmoniously reach agreement where there may be no initial clear solution. Ensuring priorities receive adequate attention and resource to deliver in line with time and cost commitments * Computer literacy with well-developed skills in Excel, Word and PowerPoint, experience with Tableau is a plus If you are someone who is seeking that next challenge, and you have the experience and skills required, then please send me your CV/ We are committed to offering an inclusive recruitment experience. If you require accommodations because of disability or health condition, please email. This position is being sourced through our Outsourcing service line.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Senior Java Software Engineer. Candidate will support and work collaboratively with business analysts, team leads and development team. A contributor in developing scalable and resilient hybrid and Cloud-based data solutions supporting critical financial market clearing and risk activities; collaborate with other developers, architects and product owners to support enterprise transformation into a data-driven organization. The Application Developer will be a team player and work well with business, technical and non-technical professionals in a project environment. Responsibilities: Support the application development of Real Time and batch applications for business requirements in agreed architecture framework and Agile environment Thoroughly analyzes requirements, develops, tests, and documents software quality to ensure proper implementation Follows agreed upon SDLC procedures to ensure that all information system products and services meet: both explicit and implicit quality standards, end-user functional requirements, architectural standards, performance requirements, audit requirements, security rules are upheld, and external facing reporting is properly represented Performs application and project risk analysis and recommends quality improvements Assists Production Support by providing advice on system functionality and fixes as required Communicates in a clear and concise manner all time delays or defects in the software immediately to appropriate team members and management Experience with resolving security vulnerabilities Qualifications: The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions. [Required] 3+ year of experience in building high speed, Real Time and batch solutions [Required] 3+ years of experience in Java [Preferred] Experience with high speed distributed computing frameworks like FLINK, Apache Spark, Kafka Streams, etc [Preferred] Experience with distributed message brokers like Kafka, RabbitMQ, ActiveMQ, Amazon Kinesis, etc. [Preferred] Experience with cloud technologies and migrations. Experience preferred with AWS foundational services like VPCs, Security groups, EC2, RDS, S3 ACLs, KMS, AWS CLI and IAM etc [Preferred] Experience developing and delivering technical solutions using public cloud service providers like Amazon, Google [Required] Experience writing unit and integration tests with testing frameworks like Junit, Citrus [Required] Experience working with various types of databases like Relational, NoSQL [Required] Experience working with Git [Preferred] Working knowledge of DevOps tools. Eg Terraform, Ansible, Jenkins, Kubernetes, Helm and CI/CD pipeline etc [Preferred] Familiarity with monitoring related tools and frameworks like Splunk, ElasticSearch, Prometheus, AppDynamics [Required] Hands-on experience with Java version 8 onwards, Spring, SpringBoot, REST API Technical Skills: [Required] Java-based software development experience, including deep understanding of Java fundamentals like Data structures, Concurrency and Multithreading [Required] Experience in object-oriented design and software design patterns Education and/or Experience: [Required] BS degree in Computer Science, similar technical field required
02/10/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Senior Java Software Engineer. Candidate will support and work collaboratively with business analysts, team leads and development team. A contributor in developing scalable and resilient hybrid and Cloud-based data solutions supporting critical financial market clearing and risk activities; collaborate with other developers, architects and product owners to support enterprise transformation into a data-driven organization. The Application Developer will be a team player and work well with business, technical and non-technical professionals in a project environment. Responsibilities: Support the application development of Real Time and batch applications for business requirements in agreed architecture framework and Agile environment Thoroughly analyzes requirements, develops, tests, and documents software quality to ensure proper implementation Follows agreed upon SDLC procedures to ensure that all information system products and services meet: both explicit and implicit quality standards, end-user functional requirements, architectural standards, performance requirements, audit requirements, security rules are upheld, and external facing reporting is properly represented Performs application and project risk analysis and recommends quality improvements Assists Production Support by providing advice on system functionality and fixes as required Communicates in a clear and concise manner all time delays or defects in the software immediately to appropriate team members and management Experience with resolving security vulnerabilities Qualifications: The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions. [Required] 3+ year of experience in building high speed, Real Time and batch solutions [Required] 3+ years of experience in Java [Preferred] Experience with high speed distributed computing frameworks like FLINK, Apache Spark, Kafka Streams, etc [Preferred] Experience with distributed message brokers like Kafka, RabbitMQ, ActiveMQ, Amazon Kinesis, etc. [Preferred] Experience with cloud technologies and migrations. Experience preferred with AWS foundational services like VPCs, Security groups, EC2, RDS, S3 ACLs, KMS, AWS CLI and IAM etc [Preferred] Experience developing and delivering technical solutions using public cloud service providers like Amazon, Google [Required] Experience writing unit and integration tests with testing frameworks like Junit, Citrus [Required] Experience working with various types of databases like Relational, NoSQL [Required] Experience working with Git [Preferred] Working knowledge of DevOps tools. Eg Terraform, Ansible, Jenkins, Kubernetes, Helm and CI/CD pipeline etc [Preferred] Familiarity with monitoring related tools and frameworks like Splunk, ElasticSearch, Prometheus, AppDynamics [Required] Hands-on experience with Java version 8 onwards, Spring, SpringBoot, REST API Technical Skills: [Required] Java-based software development experience, including deep understanding of Java fundamentals like Data structures, Concurrency and Multithreading [Required] Experience in object-oriented design and software design patterns Education and/or Experience: [Required] BS degree in Computer Science, similar technical field required
*We are unable to sponsor as this is a permanent Full time role* *4 DAYS IN OFFICE, MOSTLY DAT TRAVEL AND SOME OVERNIGHT, MUST BE FLEXIBLE* A prestigious MSP company is looking for a Technical Program Manager. This manager will be client facing, project engaging, and will be accountable for delivery of projects. This company wants someone who grew up technically and then moved into technical program management. The projects will focus on retail software implementation, integration, commerce platforms/tools (Adobe commerce), Cloud/DevOps, etc. Responsibilities: Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines. Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management. Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication. Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements. Proactively manage changes in project scope, identify potential risks, and develop mitigation strategies. Ensure all project documentation is accurate, complete, and updated as per project life cycle needs (eg, scope documents, status reports, risk logs). Serve as the primary point of contact for client stakeholders, building and maintaining strong relationships with senior leadership and key decision-makers. Lead and mentor cross-functional project teams, including developers, QA, business analysts, and architects, ensuring collaboration and clear communication across teams. Partner with the sales and business development teams to identify opportunities for account growth and expansion within existing clients. Collaborate with clients to identify additional business needs, developing proposals and strategies to address them with company offerings. Monitor client satisfaction and feedback, proactively addressing concerns and identifying areas for improvement. Develop and maintain KPIs and metrics to track project performance, client satisfaction, and business growth opportunities. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred). Experience: Minimum of 10+ years of experience in program management, preferably in IT services, software implementation, or systems integration. Project Management Certifications: PMP, or similar is a plus. Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration. Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles. Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization. Experience in working with commerce platforms (eg, commercetools, Adobe Commerce, Shopify). Familiarity with cloud platforms and DevOps practices. Experience with Agile and Waterfall project management methodologies.
02/10/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *4 DAYS IN OFFICE, MOSTLY DAT TRAVEL AND SOME OVERNIGHT, MUST BE FLEXIBLE* A prestigious MSP company is looking for a Technical Program Manager. This manager will be client facing, project engaging, and will be accountable for delivery of projects. This company wants someone who grew up technically and then moved into technical program management. The projects will focus on retail software implementation, integration, commerce platforms/tools (Adobe commerce), Cloud/DevOps, etc. Responsibilities: Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines. Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management. Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication. Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements. Proactively manage changes in project scope, identify potential risks, and develop mitigation strategies. Ensure all project documentation is accurate, complete, and updated as per project life cycle needs (eg, scope documents, status reports, risk logs). Serve as the primary point of contact for client stakeholders, building and maintaining strong relationships with senior leadership and key decision-makers. Lead and mentor cross-functional project teams, including developers, QA, business analysts, and architects, ensuring collaboration and clear communication across teams. Partner with the sales and business development teams to identify opportunities for account growth and expansion within existing clients. Collaborate with clients to identify additional business needs, developing proposals and strategies to address them with company offerings. Monitor client satisfaction and feedback, proactively addressing concerns and identifying areas for improvement. Develop and maintain KPIs and metrics to track project performance, client satisfaction, and business growth opportunities. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred). Experience: Minimum of 10+ years of experience in program management, preferably in IT services, software implementation, or systems integration. Project Management Certifications: PMP, or similar is a plus. Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration. Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles. Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization. Experience in working with commerce platforms (eg, commercetools, Adobe Commerce, Shopify). Familiarity with cloud platforms and DevOps practices. Experience with Agile and Waterfall project management methodologies.
Request Technology - Craig Johnson
Naperville, Illinois
*We are unable to sponsor for this permanent Full time role* *Must be open to occasional Travel, position is Bonus eligible* Prestigious Digital Partner Firm is currently seeking a Technical Program Manager. Candidate will play a critical client-facing role in the successful delivery, governance, and implementation of complex, high-priority technical projects. Candidate will act as a liaison between delivery teams and our clients, ensuring project objectives are met on time, within scope, and budget, while maintaining a strong focus on client satisfaction and relationship management. You will also support account farming initiatives to drive incremental business growth within existing client accounts. Responsibilities: Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines. Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management. Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication. Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements. Proactively manage changes in project scope, identify potential risks, and develop mitigation strategies. Ensure all project documentation is accurate, complete, and updated as per project life cycle needs (eg, scope documents, status reports, risk logs). Serve as the primary point of contact for client stakeholders, building and maintaining strong relationships with senior leadership and key decision-makers. Act as a trusted advisor to clients, understanding their business goals and aligning solutions to support their objectives. Ensure client satisfaction by managing expectations and delivering high-quality outcomes that exceed their requirements. Lead and mentor cross-functional project teams, including developers, QA, business analysts, and architects, ensuring collaboration and clear communication across teams. Align teams around project priorities and guide them through potential roadblocks or challenges. Promote a collaborative, solution-oriented approach to problem-solving, fostering a culture of continuous improvement. Assist in developing and executing account management strategies to ensure long-term client retention and growth. Monitor client satisfaction and feedback, proactively addressing concerns and identifying areas for improvement. Develop and maintain KPIs and metrics to track project performance, client satisfaction, and business growth opportunities. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred). Experience: Minimum of 10+ years of experience in program management, preferably in IT services, software implementation, or systems integration. Project Management Certifications: PMP, or similar is a plus. Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration. Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles. Ability to manage complex, multi-phase projects in fast-paced environments. Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization. Strong organizational, problem-solving, and decision-making skills. Preferred Skills: Experience in working with commerce platforms (eg, commerce tools, Adobe Commerce, Shopify). Familiarity with cloud platforms and DevOps practices. Experience managing cross-functional, geographically dispersed teams. Experience with Agile and Waterfall project management methodologies.
02/10/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Must be open to occasional Travel, position is Bonus eligible* Prestigious Digital Partner Firm is currently seeking a Technical Program Manager. Candidate will play a critical client-facing role in the successful delivery, governance, and implementation of complex, high-priority technical projects. Candidate will act as a liaison between delivery teams and our clients, ensuring project objectives are met on time, within scope, and budget, while maintaining a strong focus on client satisfaction and relationship management. You will also support account farming initiatives to drive incremental business growth within existing client accounts. Responsibilities: Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines. Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management. Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication. Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements. Proactively manage changes in project scope, identify potential risks, and develop mitigation strategies. Ensure all project documentation is accurate, complete, and updated as per project life cycle needs (eg, scope documents, status reports, risk logs). Serve as the primary point of contact for client stakeholders, building and maintaining strong relationships with senior leadership and key decision-makers. Act as a trusted advisor to clients, understanding their business goals and aligning solutions to support their objectives. Ensure client satisfaction by managing expectations and delivering high-quality outcomes that exceed their requirements. Lead and mentor cross-functional project teams, including developers, QA, business analysts, and architects, ensuring collaboration and clear communication across teams. Align teams around project priorities and guide them through potential roadblocks or challenges. Promote a collaborative, solution-oriented approach to problem-solving, fostering a culture of continuous improvement. Assist in developing and executing account management strategies to ensure long-term client retention and growth. Monitor client satisfaction and feedback, proactively addressing concerns and identifying areas for improvement. Develop and maintain KPIs and metrics to track project performance, client satisfaction, and business growth opportunities. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred). Experience: Minimum of 10+ years of experience in program management, preferably in IT services, software implementation, or systems integration. Project Management Certifications: PMP, or similar is a plus. Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration. Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles. Ability to manage complex, multi-phase projects in fast-paced environments. Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization. Strong organizational, problem-solving, and decision-making skills. Preferred Skills: Experience in working with commerce platforms (eg, commerce tools, Adobe Commerce, Shopify). Familiarity with cloud platforms and DevOps practices. Experience managing cross-functional, geographically dispersed teams. Experience with Agile and Waterfall project management methodologies.
Are you a Senior Technical Support Analyst looking for your next career opportunity? Are you looking for a fast paced business that works with customers on the next technology? Are you looking for an opportunity to learn new technology and take on more responsibilities? Join our dynamic MSP client's team as a Senior Technical Analyst! You'll work hands-on with clients and colleagues working on all levels of IT Support, plenty of technical projects, some presales work and working with customers with the on boarding and solution assessment. A very exciting opportunity to join a well established MSP and take your career to the next level! What You'll Do: - Act as an escalation point for the other Support Engineers offering advice and guidance - Delivering and managing client projects - Monitor and manage client issues ensuring they are moved along and completed in a timely manner - Investigating technical faults and providing regular updates to the clients - Occasionally you may be required to step up and deputise for the Support Manager or Service Desk Manager when out of office. - Collaborate with all levels of colleagues to deliver smooth IT implementations. - Provide exceptional customer support and technical advice whilst working to SLAs and KPIs Key Skills & Experience: - Windows Server 2016, 2019 and 2022 - Office 365 - Exchange, SharePoint (Admin and Migrations), Dynamics etc - Azure - Scoping and building Virtual Machines, Networking and overall management - Experience with Cyber Security tools and technologies - VoIP installation, configuration and general administration - Proficient in networking support with Switches, Routers, access points, Firewalls, VPNs, VLANs, DNS, DHCP, TCP/IP and WAN/LAN technologies - Strong communication and problem-solving skills. - Previous experience in an MSP environment Location: Liverpool Work Pattern: 8:30am - 5:30pm Monday to Friday (Hybrid) Salary: £40k-£50k DOE If you have the relevant skills above and want to join a growing and market leading MSP in the Liverpool area that can offer you further career development opportunities, training, hybrid working and a competitive contract package, we want to hear from you! This is an urgent role that needs filling ASAP so apply now!
02/10/2024
Full time
Are you a Senior Technical Support Analyst looking for your next career opportunity? Are you looking for a fast paced business that works with customers on the next technology? Are you looking for an opportunity to learn new technology and take on more responsibilities? Join our dynamic MSP client's team as a Senior Technical Analyst! You'll work hands-on with clients and colleagues working on all levels of IT Support, plenty of technical projects, some presales work and working with customers with the on boarding and solution assessment. A very exciting opportunity to join a well established MSP and take your career to the next level! What You'll Do: - Act as an escalation point for the other Support Engineers offering advice and guidance - Delivering and managing client projects - Monitor and manage client issues ensuring they are moved along and completed in a timely manner - Investigating technical faults and providing regular updates to the clients - Occasionally you may be required to step up and deputise for the Support Manager or Service Desk Manager when out of office. - Collaborate with all levels of colleagues to deliver smooth IT implementations. - Provide exceptional customer support and technical advice whilst working to SLAs and KPIs Key Skills & Experience: - Windows Server 2016, 2019 and 2022 - Office 365 - Exchange, SharePoint (Admin and Migrations), Dynamics etc - Azure - Scoping and building Virtual Machines, Networking and overall management - Experience with Cyber Security tools and technologies - VoIP installation, configuration and general administration - Proficient in networking support with Switches, Routers, access points, Firewalls, VPNs, VLANs, DNS, DHCP, TCP/IP and WAN/LAN technologies - Strong communication and problem-solving skills. - Previous experience in an MSP environment Location: Liverpool Work Pattern: 8:30am - 5:30pm Monday to Friday (Hybrid) Salary: £40k-£50k DOE If you have the relevant skills above and want to join a growing and market leading MSP in the Liverpool area that can offer you further career development opportunities, training, hybrid working and a competitive contract package, we want to hear from you! This is an urgent role that needs filling ASAP so apply now!