IT Product Support - Linux, Windows, SQL, ITIL, ServiceNow/Zendesk Fully remote position The Company & role: Specialist technology provider, providing Real Time solutions for transport management, utilising leading-edge technology, connecting people while reducing the harm done to the climate, delivering technology into complex operations to improve their performance and fuel efficiency. As the Technical IT Product Support specialist, providing remote support, maintaining &monitoring solutions and supporting Live Applications, escalating/handing over to the internal DevOps and Development teams, if required. Duties will include: Work within specified service level agreements and advise on implementation of new technologies. Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests. Good documentation of issues, requests, and solutions within the ITSM system. Contribute/maintain the internal knowledge base & Identify process improvements. Please Note: Applicants must have a minimum of 3 years commercial support experience, working with Web Applications. This is a fully remote, home-based role (may require occasional visits at client premises for site-based activities in an office nearest to you (Derby, Milton Keynes, or London). The role will be working a 6am to 6pm shift, operating on a "4 on, 4 off" basis, as the team provides 24/7, year-round coverage for their clients. Each working period consists of four shifts of 12 hours, followed by a break of four shifts. Technical skills & experience for the IT Product Support role: Experience in supporting Web Applications, Linux/Windows: system and network configuration, software. installation, troubleshooting, Bash Scripting, with the ability to analyse system logs. Supporting 'Live Applications' will be highly desirable. Support on-premise, cloud and hybrid infrastructure environments. Experience/knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow. Networks knowledge - standard Internet protocols and ports, network monitoring and analysis tools. Familiarity/knowledge of DevOps and Agile methodologies. Experience of using SQL (Queries, Tables etc). Previous experience of working in ITIL environments (Qualifications are a bonus). Working in low volume/high importance support role. The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you in either Derby, Milton Keynes or London), with a base salary range of £30-£35K, depending on experience and a great benefits package including: 25 days holidays rising to 27 days per annum after 3 years, Pension plan, Private healthcare, Group Life Assurance, Income Protection cover, Free eye tests and flu vaccine vouchers for all staff, Cycle to Work scheme for bikes, Interest-free rail season ticket loan. Please apply now for a comprehensive specification on the position: IT Product Support - Linux, Windows, SQL, ITIL, ServiceNow/Zendesk
19/09/2024
Full time
IT Product Support - Linux, Windows, SQL, ITIL, ServiceNow/Zendesk Fully remote position The Company & role: Specialist technology provider, providing Real Time solutions for transport management, utilising leading-edge technology, connecting people while reducing the harm done to the climate, delivering technology into complex operations to improve their performance and fuel efficiency. As the Technical IT Product Support specialist, providing remote support, maintaining &monitoring solutions and supporting Live Applications, escalating/handing over to the internal DevOps and Development teams, if required. Duties will include: Work within specified service level agreements and advise on implementation of new technologies. Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests. Good documentation of issues, requests, and solutions within the ITSM system. Contribute/maintain the internal knowledge base & Identify process improvements. Please Note: Applicants must have a minimum of 3 years commercial support experience, working with Web Applications. This is a fully remote, home-based role (may require occasional visits at client premises for site-based activities in an office nearest to you (Derby, Milton Keynes, or London). The role will be working a 6am to 6pm shift, operating on a "4 on, 4 off" basis, as the team provides 24/7, year-round coverage for their clients. Each working period consists of four shifts of 12 hours, followed by a break of four shifts. Technical skills & experience for the IT Product Support role: Experience in supporting Web Applications, Linux/Windows: system and network configuration, software. installation, troubleshooting, Bash Scripting, with the ability to analyse system logs. Supporting 'Live Applications' will be highly desirable. Support on-premise, cloud and hybrid infrastructure environments. Experience/knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow. Networks knowledge - standard Internet protocols and ports, network monitoring and analysis tools. Familiarity/knowledge of DevOps and Agile methodologies. Experience of using SQL (Queries, Tables etc). Previous experience of working in ITIL environments (Qualifications are a bonus). Working in low volume/high importance support role. The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you in either Derby, Milton Keynes or London), with a base salary range of £30-£35K, depending on experience and a great benefits package including: 25 days holidays rising to 27 days per annum after 3 years, Pension plan, Private healthcare, Group Life Assurance, Income Protection cover, Free eye tests and flu vaccine vouchers for all staff, Cycle to Work scheme for bikes, Interest-free rail season ticket loan. Please apply now for a comprehensive specification on the position: IT Product Support - Linux, Windows, SQL, ITIL, ServiceNow/Zendesk
Job Title: Technical Helpdesk Technician, 1st Line Support Length: 6 Month Contract Day Rate: £250 (Inside IR35) Location: Sheffield (Hybrid 3 days onsite) With around 1.2 million customers, my client serves a wide range of sectors, including big household names, government departments, public service organizations, small businesses, and start-ups. They focus on four main product markets: Fixed Voice, Mobility, Fibre and connectivity, and Networked IT services. They provide these services through the largest UK network, offering both fixed and mobile communications. They also extend network IT services to corporate and public sector organizations, along with specialist services for IoT customers. Why This Job Matters This is an operational role accountable for: - Ensuring the in-life service experience for customers from order entry to operational service. - Monitoring network performance 24/7 and resolving issues causing outages or failures to meet KPI targets. - Managing all customer experience metrics. - Implementing effective and efficient management practices, including leadership and rota management. What I'll Be Doing - Your Accountabilities - Access and use customer information only as needed to perform operational duties, with additional authority required for other disclosures. - Answer calls within PCA targets using the agreed customer salutation. - Meet or exceed bespoke/customer-specific SLA's and internal performance measurements, managing internal and third-party suppliers. - Accurately log, update, and close event management tickets in a timely manner, taking corrective action when needed. - Maintain and enhance relationships with customers, suppliers, and business units to ensure prompt fault repair or order implementation, escalating areas of poor supplier performance as needed. - Ensure all agreed communication, notification, and escalation processes (both internal and external) are followed, including providing customer updates. Skills Required - Technical fault coordination and broad IT/communications understanding. - Flexibility and a strong team player attitude. - Excellent customer focus with an understanding of key customer requirements. - Experience in dealing with both internal and external customers/suppliers. - Proficiency in PC skills, including MS Office (Outlook, Word, Excel, PowerPoint). - Knowledge of various network technologies, including PSTN, mobile data, VOIP. - Service desk experience. - Desirable knowledge of line testing and network fault troubleshooting. - Experience in a fast-paced environment. Desirable Skills and Experience: - Experience working in a pressurized operational environment. - Proven ability to use Salesforce/Event Management Systems. - Familiarity with alarm management tools such as Manitou, What's up Gold, etc.
19/09/2024
Project-based
Job Title: Technical Helpdesk Technician, 1st Line Support Length: 6 Month Contract Day Rate: £250 (Inside IR35) Location: Sheffield (Hybrid 3 days onsite) With around 1.2 million customers, my client serves a wide range of sectors, including big household names, government departments, public service organizations, small businesses, and start-ups. They focus on four main product markets: Fixed Voice, Mobility, Fibre and connectivity, and Networked IT services. They provide these services through the largest UK network, offering both fixed and mobile communications. They also extend network IT services to corporate and public sector organizations, along with specialist services for IoT customers. Why This Job Matters This is an operational role accountable for: - Ensuring the in-life service experience for customers from order entry to operational service. - Monitoring network performance 24/7 and resolving issues causing outages or failures to meet KPI targets. - Managing all customer experience metrics. - Implementing effective and efficient management practices, including leadership and rota management. What I'll Be Doing - Your Accountabilities - Access and use customer information only as needed to perform operational duties, with additional authority required for other disclosures. - Answer calls within PCA targets using the agreed customer salutation. - Meet or exceed bespoke/customer-specific SLA's and internal performance measurements, managing internal and third-party suppliers. - Accurately log, update, and close event management tickets in a timely manner, taking corrective action when needed. - Maintain and enhance relationships with customers, suppliers, and business units to ensure prompt fault repair or order implementation, escalating areas of poor supplier performance as needed. - Ensure all agreed communication, notification, and escalation processes (both internal and external) are followed, including providing customer updates. Skills Required - Technical fault coordination and broad IT/communications understanding. - Flexibility and a strong team player attitude. - Excellent customer focus with an understanding of key customer requirements. - Experience in dealing with both internal and external customers/suppliers. - Proficiency in PC skills, including MS Office (Outlook, Word, Excel, PowerPoint). - Knowledge of various network technologies, including PSTN, mobile data, VOIP. - Service desk experience. - Desirable knowledge of line testing and network fault troubleshooting. - Experience in a fast-paced environment. Desirable Skills and Experience: - Experience working in a pressurized operational environment. - Proven ability to use Salesforce/Event Management Systems. - Familiarity with alarm management tools such as Manitou, What's up Gold, etc.
IT Product Support - Linux, Windows, SQL, ITIL, ServiceNow/Zendesk Fully remote position The Company & role: Specialist technology provider, providing Real Time solutions for transport management, utilising leading-edge technology, connecting people while reducing the harm done to the climate, delivering technology into complex operations to improve their performance and fuel efficiency. As the Technical IT Product Support specialist, providing remote support, maintaining &monitoring solutions and supporting Live Applications, escalating/handing over to the internal DevOps and Development teams, if required. Duties will include: Work within specified service level agreements and advise on implementation of new technologies. Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests. Good documentation of issues, requests, and solutions within the ITSM system. Contribute/maintain the internal knowledge base & Identify process improvements. Please Note: Applicants must have a minimum of 3 years commercial support experience, working with Web Applications. This is a fully remote, home-based role (may require occasional visits at client premises for site-based activities in an office nearest to you (Derby, Milton Keynes, or London). The role will be working a 6am to 6pm shift, operating on a "4 on, 4 off" basis, as the team provides 24/7, year-round coverage for their clients. Each working period consists of four shifts of 12 hours, followed by a break of four shifts. Technical skills & experience for the IT Product Support role: Experience in supporting Web Applications, Linux/Windows: system and network configuration, software installation, troubleshooting, Bash Scripting, with the ability to analyse system logs. Supporting 'Live Applications' will be highly desirable. Support on-premise, cloud and hybrid infrastructure environments. Experience/knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow. Networks knowledge - standard Internet protocols and ports, network monitoring and analysis tools. Familiarity/knowledge of DevOps and Agile methodologies. Experience of using SQL (Queries, Tables etc). Previous experience of working in ITIL environments (Qualifications are a bonus). Working in low volume/high importance support role. The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you in either Derby, Milton Keynes or London), with a base salary range of £30-£35K, depending on experience and a great benefits package including: 25 days holidays rising to 27 days per annum after 3 years, Pension plan, Private healthcare, Group Life Assurance, Income Protection cover, Free eye tests and flu vaccine vouchers for all staff, Cycle to Work scheme for bikes, Interest-free rail season ticket loan. Please apply now for a comprehensive specification on the position: IT Product Support - Linux, Windows, SQL, ITIL, ServiceNow/Zendesk
19/09/2024
Full time
IT Product Support - Linux, Windows, SQL, ITIL, ServiceNow/Zendesk Fully remote position The Company & role: Specialist technology provider, providing Real Time solutions for transport management, utilising leading-edge technology, connecting people while reducing the harm done to the climate, delivering technology into complex operations to improve their performance and fuel efficiency. As the Technical IT Product Support specialist, providing remote support, maintaining &monitoring solutions and supporting Live Applications, escalating/handing over to the internal DevOps and Development teams, if required. Duties will include: Work within specified service level agreements and advise on implementation of new technologies. Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests. Good documentation of issues, requests, and solutions within the ITSM system. Contribute/maintain the internal knowledge base & Identify process improvements. Please Note: Applicants must have a minimum of 3 years commercial support experience, working with Web Applications. This is a fully remote, home-based role (may require occasional visits at client premises for site-based activities in an office nearest to you (Derby, Milton Keynes, or London). The role will be working a 6am to 6pm shift, operating on a "4 on, 4 off" basis, as the team provides 24/7, year-round coverage for their clients. Each working period consists of four shifts of 12 hours, followed by a break of four shifts. Technical skills & experience for the IT Product Support role: Experience in supporting Web Applications, Linux/Windows: system and network configuration, software installation, troubleshooting, Bash Scripting, with the ability to analyse system logs. Supporting 'Live Applications' will be highly desirable. Support on-premise, cloud and hybrid infrastructure environments. Experience/knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow. Networks knowledge - standard Internet protocols and ports, network monitoring and analysis tools. Familiarity/knowledge of DevOps and Agile methodologies. Experience of using SQL (Queries, Tables etc). Previous experience of working in ITIL environments (Qualifications are a bonus). Working in low volume/high importance support role. The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you in either Derby, Milton Keynes or London), with a base salary range of £30-£35K, depending on experience and a great benefits package including: 25 days holidays rising to 27 days per annum after 3 years, Pension plan, Private healthcare, Group Life Assurance, Income Protection cover, Free eye tests and flu vaccine vouchers for all staff, Cycle to Work scheme for bikes, Interest-free rail season ticket loan. Please apply now for a comprehensive specification on the position: IT Product Support - Linux, Windows, SQL, ITIL, ServiceNow/Zendesk
IT Product Support - Linux, Windows, SQL, ITIL, ServiceNow/Zendesk -Fully remote position The Company & role: Specialist technology provider, providing Real Time solutions for transport management, utilising leading-edge technology, connecting people while reducing the harm done to the climate, delivering technology into complex operations to improve their performance and fuel efficiency. As the Technical IT Product Support specialist, providing remote support, maintaining &monitoring solutions and supporting Live Applications, escalating/handing over to the internal DevOps and Development teams, if required. Duties will include: Work within specified service level agreements and advise on implementation of new technologies. Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests. Good documentation of issues, requests, and solutions within the ITSM system. Contribute/maintain the internal knowledge base & Identify process improvements. Please Note: Applicants must have a minimum of 3 years commercial support experience, working with Web Applications. This is a fully remote, home-based role (may require occasional visits at client premises for site-based activities in an office nearest to you (Derby, Milton Keynes, or London). The role will be working a 6am to 6pm shift, operating on a "4 on, 4 off" basis, as the team provides 24/7, year-round coverage for their clients. Each working period consists of four shifts of 12 hours, followed by a break of four shifts. Technical skills & experience for the IT Product Support role: Experience in supporting Web Applications, Linux/Windows: system and network configuration, software. installation, troubleshooting, Bash Scripting, with the ability to analyse system logs. Supporting 'Live Applications' will be highly desirable. Support on-premise, cloud and hybrid infrastructure environments. Experience/knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow. Networks knowledge - standard Internet protocols and ports, network monitoring and analysis tools. Familiarity/knowledge of DevOps and Agile methodologies. Experience of using SQL (Queries, Tables etc). Previous experience of working in ITIL environments (Qualifications are a bonus). Working in low volume/high importance support role. The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you in either Derby, Milton Keynes or London), with a base salary range of £30-£35K, depending on experience and a great benefits package including: 25 days holidays rising to 27 days per annum after 3 years, Pension plan, Private healthcare, Group Life Assurance, Income Protection cover, Free eye tests and flu vaccine vouchers for all staff, Cycle to Work scheme for bikes, Interest-free rail season ticket loan. Please apply now for a comprehensive specification on the position: IT Product Support - Linux, Windows, SQL, ITIL, ServiceNow/Zendesk
19/09/2024
Full time
IT Product Support - Linux, Windows, SQL, ITIL, ServiceNow/Zendesk -Fully remote position The Company & role: Specialist technology provider, providing Real Time solutions for transport management, utilising leading-edge technology, connecting people while reducing the harm done to the climate, delivering technology into complex operations to improve their performance and fuel efficiency. As the Technical IT Product Support specialist, providing remote support, maintaining &monitoring solutions and supporting Live Applications, escalating/handing over to the internal DevOps and Development teams, if required. Duties will include: Work within specified service level agreements and advise on implementation of new technologies. Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests. Good documentation of issues, requests, and solutions within the ITSM system. Contribute/maintain the internal knowledge base & Identify process improvements. Please Note: Applicants must have a minimum of 3 years commercial support experience, working with Web Applications. This is a fully remote, home-based role (may require occasional visits at client premises for site-based activities in an office nearest to you (Derby, Milton Keynes, or London). The role will be working a 6am to 6pm shift, operating on a "4 on, 4 off" basis, as the team provides 24/7, year-round coverage for their clients. Each working period consists of four shifts of 12 hours, followed by a break of four shifts. Technical skills & experience for the IT Product Support role: Experience in supporting Web Applications, Linux/Windows: system and network configuration, software. installation, troubleshooting, Bash Scripting, with the ability to analyse system logs. Supporting 'Live Applications' will be highly desirable. Support on-premise, cloud and hybrid infrastructure environments. Experience/knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow. Networks knowledge - standard Internet protocols and ports, network monitoring and analysis tools. Familiarity/knowledge of DevOps and Agile methodologies. Experience of using SQL (Queries, Tables etc). Previous experience of working in ITIL environments (Qualifications are a bonus). Working in low volume/high importance support role. The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you in either Derby, Milton Keynes or London), with a base salary range of £30-£35K, depending on experience and a great benefits package including: 25 days holidays rising to 27 days per annum after 3 years, Pension plan, Private healthcare, Group Life Assurance, Income Protection cover, Free eye tests and flu vaccine vouchers for all staff, Cycle to Work scheme for bikes, Interest-free rail season ticket loan. Please apply now for a comprehensive specification on the position: IT Product Support - Linux, Windows, SQL, ITIL, ServiceNow/Zendesk
Desktop/Support Team Lead £50,000 Remote Are you passionate about provide support, and leading technical teams to deliver high-quality service? Our client is seeking a Technical Support Team Leader to lead a dynamic team. Responsibilities: Provide team leadership across a technical support Provide hands on technical support including Wintel and Azure Cloud Technologies Demonstrable experience of managing ticket queues (ServiceNow) successfully and ensuring support SLAs are achieved Handle incident and escalation processes, with an emphasis on cloud environments such as Azure and Wintel. Identify skill gaps and lead upskilling efforts within the team, particularly in cloud operations and data protection technologies. Oversee continuous infrastructure monitoring using tools like SolarWinds, LogicMonitor, and Halcyon, ensuring early detection and resolution of issues. Lead cloud infrastructure management across multi-cloud environments (Azure, AWS), focusing on secure storage, backup, and disaster recovery. Skills and Experience: Strong operational knowledge in cloud platforms (Azure), data protection strategies (Spectrum Protect, Veeam), and monitoring tools (SolarWinds, LogicMonitor). Desktop support of Microsoft stack technologies and Wintel environment experience Experience with ITIL frameworks, effectively managing incidents, problems, and changes. Proven experience in managing and mentoring technical teams, focusing on development and process improvement. Capable of aligning technical solutions with business needs. Takes ownership of responsibilities, with a focus on high-quality service and client satisfaction. If you're ready to take the lead in a high-impact role where your technical expertise and leadership skills will make a real difference, we encourage you to apply now! Please provide an up to date CV for consideration.
19/09/2024
Full time
Desktop/Support Team Lead £50,000 Remote Are you passionate about provide support, and leading technical teams to deliver high-quality service? Our client is seeking a Technical Support Team Leader to lead a dynamic team. Responsibilities: Provide team leadership across a technical support Provide hands on technical support including Wintel and Azure Cloud Technologies Demonstrable experience of managing ticket queues (ServiceNow) successfully and ensuring support SLAs are achieved Handle incident and escalation processes, with an emphasis on cloud environments such as Azure and Wintel. Identify skill gaps and lead upskilling efforts within the team, particularly in cloud operations and data protection technologies. Oversee continuous infrastructure monitoring using tools like SolarWinds, LogicMonitor, and Halcyon, ensuring early detection and resolution of issues. Lead cloud infrastructure management across multi-cloud environments (Azure, AWS), focusing on secure storage, backup, and disaster recovery. Skills and Experience: Strong operational knowledge in cloud platforms (Azure), data protection strategies (Spectrum Protect, Veeam), and monitoring tools (SolarWinds, LogicMonitor). Desktop support of Microsoft stack technologies and Wintel environment experience Experience with ITIL frameworks, effectively managing incidents, problems, and changes. Proven experience in managing and mentoring technical teams, focusing on development and process improvement. Capable of aligning technical solutions with business needs. Takes ownership of responsibilities, with a focus on high-quality service and client satisfaction. If you're ready to take the lead in a high-impact role where your technical expertise and leadership skills will make a real difference, we encourage you to apply now! Please provide an up to date CV for consideration.
A Systems Engineer is required for our client based in Leeds. This is a hybrid positions, 3 days on site and 2 days from home (with some flexibility), therefore please only apply if you can commit to this. The successful candidate will have good Networking skills followed by Azure skills. The Systems Engineer will be required to provide expertise for the systems maintenance and support of the live technology infrastructure, including patching/upgrades for network and hardware, telephony, databases, Middleware, and security monitoring. Design, implement and maintain the systems required for delivery the objectives of your function to support the organisation in achieving its vision. Technical Duties Install, configure and maintain server hardware and operating services including Azure and other cloud virtualised infrastructure and on-premise implementations Configure, centrally manage and secure the organisation's server and endpoint services using Microsoft Active Directory, Microsoft Intune & Microsoft 365 Configure and manage Microsoft SQL Server & Oracle databases Ensure Microsoft 365 services are configured to allow secure collaboration internally and externally Expertly configure network infrastructure, Firewalls, Switches and Azure environment Apply security, compliance and governance skills to improve the infrastructure Prioritise security requests including the application of security patches and remediation tasks Proactively monitor infrastructure performance, configuring alerts and regular service checks Maintain data backup and recovery across all the organisation's services, ensuring that no data is excluded Provide advanced technical advice to the ICT Service Desk support team, follow ITIL processes, take a technical lead on escalated infrastructure tickets and major incidents Create and maintain highly detailed technical documentation for new systems, to enable teams to support, maintain and develop systems To be available for emergency out of hours work. Where required, take ownership on problem incidents, investigate and provide a solution Benefits include but not limited to; Local government pension scheme Flexible working hours Metro travel card
19/09/2024
Project-based
A Systems Engineer is required for our client based in Leeds. This is a hybrid positions, 3 days on site and 2 days from home (with some flexibility), therefore please only apply if you can commit to this. The successful candidate will have good Networking skills followed by Azure skills. The Systems Engineer will be required to provide expertise for the systems maintenance and support of the live technology infrastructure, including patching/upgrades for network and hardware, telephony, databases, Middleware, and security monitoring. Design, implement and maintain the systems required for delivery the objectives of your function to support the organisation in achieving its vision. Technical Duties Install, configure and maintain server hardware and operating services including Azure and other cloud virtualised infrastructure and on-premise implementations Configure, centrally manage and secure the organisation's server and endpoint services using Microsoft Active Directory, Microsoft Intune & Microsoft 365 Configure and manage Microsoft SQL Server & Oracle databases Ensure Microsoft 365 services are configured to allow secure collaboration internally and externally Expertly configure network infrastructure, Firewalls, Switches and Azure environment Apply security, compliance and governance skills to improve the infrastructure Prioritise security requests including the application of security patches and remediation tasks Proactively monitor infrastructure performance, configuring alerts and regular service checks Maintain data backup and recovery across all the organisation's services, ensuring that no data is excluded Provide advanced technical advice to the ICT Service Desk support team, follow ITIL processes, take a technical lead on escalated infrastructure tickets and major incidents Create and maintain highly detailed technical documentation for new systems, to enable teams to support, maintain and develop systems To be available for emergency out of hours work. Where required, take ownership on problem incidents, investigate and provide a solution Benefits include but not limited to; Local government pension scheme Flexible working hours Metro travel card
Role: 2nd Line Support Engineer Salary: Up to £30,000 per annum + benefits package Location: Onsite in Fareham We are looking for someone to provide 2nd Line support to our client's customers (Military) and corporate partners. You will be assisting the Service Desk to resolve issues and provide solutions to IT issues. The successful applicant may also engage in projects further afield from time to time and take lead in current and future technologies that will be used within the team. SC Clearance will be required to fulfil this position, and the client will sponsor you through this process if this is not in place already. Essential experience required for the 2nd Line Support Engineer role; + Windows Servers + Active Directory, WINS and Group Policy + Virtualisation - VMWare/HyperV Note, this is an office based role. If you are interested in discussing this 2nd Line Support Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
19/09/2024
Full time
Role: 2nd Line Support Engineer Salary: Up to £30,000 per annum + benefits package Location: Onsite in Fareham We are looking for someone to provide 2nd Line support to our client's customers (Military) and corporate partners. You will be assisting the Service Desk to resolve issues and provide solutions to IT issues. The successful applicant may also engage in projects further afield from time to time and take lead in current and future technologies that will be used within the team. SC Clearance will be required to fulfil this position, and the client will sponsor you through this process if this is not in place already. Essential experience required for the 2nd Line Support Engineer role; + Windows Servers + Active Directory, WINS and Group Policy + Virtualisation - VMWare/HyperV Note, this is an office based role. If you are interested in discussing this 2nd Line Support Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
We are recruiting a 1st/2nd Line Support role to join the dedicated technical team with an established and leading Technology Managed Services Provider. This is a full time, permanent role, offering an immediate start for a Microsoft Solution Engineer who enjoys working within a busy and fast paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skills The successful candidate will be required to complete a satisfactory DBS check. Role Responsibilities: Responding to and resolving technical queries from end users and VIPs via ITSM tool MDM Administration Desktop troubleshooting Ensuring Customer Documentation is kept up to date Working with the team to identify and implement changes to Customer Environments to address common issues Providing the highest level of Customer Service Equipment request handling Device management and stock control Updating assets on our Asset Management system Incoming call handling Management of Customer Endpoint protection Assist Senior Engineers in implementing best practices across systems Dealing with escalations and BAU. Reporting to Line Manager Customer site visits where required Key Skills & Experience Experience in supporting Windows Desktop Strong people skills Understanding of networking fundamentals TCP/IP DNS DHCP Able to be self sufficient and driven Willing to learn new skills Extensive experience of troubleshooting a range of devices Ability to provide VIP support both remote and face to face Ability to create detailed and accessible documentation Detail oriented and organised Have an ability to work independently, autonomously and take initiative Can multi-task and proactively manage various issues and conflicting priorities Have strong and effective written and verbal communication skills Desirable Skills and Experience: MDM (Mobile Device Management) Especially Experience in supporting Apple MacOS/Ios and MS Windows Familiarity with an ITSM tool Phone Management
19/09/2024
Full time
We are recruiting a 1st/2nd Line Support role to join the dedicated technical team with an established and leading Technology Managed Services Provider. This is a full time, permanent role, offering an immediate start for a Microsoft Solution Engineer who enjoys working within a busy and fast paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skills The successful candidate will be required to complete a satisfactory DBS check. Role Responsibilities: Responding to and resolving technical queries from end users and VIPs via ITSM tool MDM Administration Desktop troubleshooting Ensuring Customer Documentation is kept up to date Working with the team to identify and implement changes to Customer Environments to address common issues Providing the highest level of Customer Service Equipment request handling Device management and stock control Updating assets on our Asset Management system Incoming call handling Management of Customer Endpoint protection Assist Senior Engineers in implementing best practices across systems Dealing with escalations and BAU. Reporting to Line Manager Customer site visits where required Key Skills & Experience Experience in supporting Windows Desktop Strong people skills Understanding of networking fundamentals TCP/IP DNS DHCP Able to be self sufficient and driven Willing to learn new skills Extensive experience of troubleshooting a range of devices Ability to provide VIP support both remote and face to face Ability to create detailed and accessible documentation Detail oriented and organised Have an ability to work independently, autonomously and take initiative Can multi-task and proactively manage various issues and conflicting priorities Have strong and effective written and verbal communication skills Desirable Skills and Experience: MDM (Mobile Device Management) Especially Experience in supporting Apple MacOS/Ios and MS Windows Familiarity with an ITSM tool Phone Management
3rd Line Support Engineer - Milton Keynes 5 Days per week onsite - £35,000 - £40,000 3rd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 3rd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills: * Strong 3rd Line support experience * Conduct administration tasks for server operating systems * Collaborate with RDS, Citrix, and Hyper-V technologies. * Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices . * Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc . * Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilise remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
18/09/2024
Full time
3rd Line Support Engineer - Milton Keynes 5 Days per week onsite - £35,000 - £40,000 3rd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 3rd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills: * Strong 3rd Line support experience * Conduct administration tasks for server operating systems * Collaborate with RDS, Citrix, and Hyper-V technologies. * Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices . * Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc . * Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilise remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Job Title: Service Desk Analyst Salary: £25,000 Location: Swindon (Hybrid) 2/3 days per week on-site About the role This role presents an exciting opportunity for an enthusiastic individual with a keen eye for detail and a passion for delivering exceptional service. The primary responsibilities involve managing user access for internal staff and external firms, including the creation, modification, and removal of system accounts and software licenses. The successful candidate will work closely with internal teams and advisers to resolve access-related queries and ensure smooth user onboarding and offboarding processes. Additionally, the role includes responsibilities around software asset management, ensuring licenses are assigned, managed, and removed efficiently. Key Responsibilities: Following established procedures to manage access for new starters, leavers, and role changes Overseeing the leavers' process, ensuring timely return of IT equipment Conducting onboarding calls for new starters, assisting them with system access and resolving queries Managing access-related tickets, ensuring they are updated, tracked, and escalated when necessary Handling the allocation and removal of system licenses, maintaining an accurate record of activities Supporting the IT service desk by managing overflow calls during peak times Diagnosing and resolving access-related issues, ensuring accurate logging and appropriate escalation Conducting access audits and re-verifications for critical systems Contacting users who no longer require software licenses to recover them for reallocation Maintaining up-to-date access documentation for audit and compliance purpose Required Qualifications & Experience: Experience handling customer calls and managing challenging situations ITIL V3 or V4 certification is advantageous Knowledge of Active Directory and user administration within Microsoft 365 and Dynamics 365 Familiarity with data protection regulations and industry standards such as FCA guidelines Strong understanding of access management processes, including starters, leavers, and role-based access control Technical Expertise: Microsoft Dynamics user administration Active Directory management M365 licensing and administration Key Skills & Competencies: Excellent organisational and communication skills Professional attitude with the ability to lead by example Ability to multi-task and adapt to a fast-paced, agile work environment Strong analytical and problem-solving abilities with keen attention to detail Ownership of tasks and a proactive approach to issue resolution Strong written and verbal customer service skills What's on Offer: Bonus scheme: 7.5% on target Pension scheme: employer matches up to 5% contributions and adds an additional 5% Critical illness cover, income protection, and death in service 25 days of holiday plus bank holidays, with the option to purchase up to 10 additional days A flexible benefits package including private medical and dental insurance, among others This role offers the chance to join a dynamic and growing business that values individual contributions and is committed to professional development. The organisation fosters an inclusive and supportive work culture where employees can thrive both personally and professionally.
18/09/2024
Full time
Job Title: Service Desk Analyst Salary: £25,000 Location: Swindon (Hybrid) 2/3 days per week on-site About the role This role presents an exciting opportunity for an enthusiastic individual with a keen eye for detail and a passion for delivering exceptional service. The primary responsibilities involve managing user access for internal staff and external firms, including the creation, modification, and removal of system accounts and software licenses. The successful candidate will work closely with internal teams and advisers to resolve access-related queries and ensure smooth user onboarding and offboarding processes. Additionally, the role includes responsibilities around software asset management, ensuring licenses are assigned, managed, and removed efficiently. Key Responsibilities: Following established procedures to manage access for new starters, leavers, and role changes Overseeing the leavers' process, ensuring timely return of IT equipment Conducting onboarding calls for new starters, assisting them with system access and resolving queries Managing access-related tickets, ensuring they are updated, tracked, and escalated when necessary Handling the allocation and removal of system licenses, maintaining an accurate record of activities Supporting the IT service desk by managing overflow calls during peak times Diagnosing and resolving access-related issues, ensuring accurate logging and appropriate escalation Conducting access audits and re-verifications for critical systems Contacting users who no longer require software licenses to recover them for reallocation Maintaining up-to-date access documentation for audit and compliance purpose Required Qualifications & Experience: Experience handling customer calls and managing challenging situations ITIL V3 or V4 certification is advantageous Knowledge of Active Directory and user administration within Microsoft 365 and Dynamics 365 Familiarity with data protection regulations and industry standards such as FCA guidelines Strong understanding of access management processes, including starters, leavers, and role-based access control Technical Expertise: Microsoft Dynamics user administration Active Directory management M365 licensing and administration Key Skills & Competencies: Excellent organisational and communication skills Professional attitude with the ability to lead by example Ability to multi-task and adapt to a fast-paced, agile work environment Strong analytical and problem-solving abilities with keen attention to detail Ownership of tasks and a proactive approach to issue resolution Strong written and verbal customer service skills What's on Offer: Bonus scheme: 7.5% on target Pension scheme: employer matches up to 5% contributions and adds an additional 5% Critical illness cover, income protection, and death in service 25 days of holiday plus bank holidays, with the option to purchase up to 10 additional days A flexible benefits package including private medical and dental insurance, among others This role offers the chance to join a dynamic and growing business that values individual contributions and is committed to professional development. The organisation fosters an inclusive and supportive work culture where employees can thrive both personally and professionally.
IT Service Desk Manager Location: Swindon Salary: £55K - £63K per year Type: Full-time, 4x per week on-site Role Overview: We are seeking a dedicated IT Service Desk Manager to lead a skilled team responsible for delivering exceptional IT support. Your primary focus will be to ensure service excellence, manage support processes efficiently, and promote a proactive approach to improving the customer experience. The role requires regular attendance at our Swindon office, four days a week. Key Responsibilities: Lead the team in adhering to ITIL processes, quality management, risk management, and security policies. Oversee daily operations to ensure high-quality service for all internal and external clients. Manage, inspire, and develop team members to meet performance targets. Resolve IT support issues by collaborating with other support teams. Enhance team performance and efficiency, and explore methods to reduce call volumes in collaboration with relevant managers. Organize and prioritize team tasks effectively. Build and maintain strong relationships with key stakeholders to ensure high customer satisfaction. Qualifications and Skills: Extensive experience managing a Service Desk team in various settings. Proven track record in implementing ITIL processes and industry best practices. Strong technical background with expertise in Office 365, desktop, and application support. Experience in regulated environments or with financial advisors is advantageous. Preferably degree-qualified, with an MSc or equivalent experience. Experience with Assyst is beneficial. In-depth knowledge of Active Directory and technical support skills. Excellent communication skills and ability to interact with stakeholders at all levels. Highly motivated with a passion for exceptional service delivery. Strong analytical, problem-solving, and organizational skills. Proactive in problem management, with the ability to collaborate with other teams and external providers.
18/09/2024
Full time
IT Service Desk Manager Location: Swindon Salary: £55K - £63K per year Type: Full-time, 4x per week on-site Role Overview: We are seeking a dedicated IT Service Desk Manager to lead a skilled team responsible for delivering exceptional IT support. Your primary focus will be to ensure service excellence, manage support processes efficiently, and promote a proactive approach to improving the customer experience. The role requires regular attendance at our Swindon office, four days a week. Key Responsibilities: Lead the team in adhering to ITIL processes, quality management, risk management, and security policies. Oversee daily operations to ensure high-quality service for all internal and external clients. Manage, inspire, and develop team members to meet performance targets. Resolve IT support issues by collaborating with other support teams. Enhance team performance and efficiency, and explore methods to reduce call volumes in collaboration with relevant managers. Organize and prioritize team tasks effectively. Build and maintain strong relationships with key stakeholders to ensure high customer satisfaction. Qualifications and Skills: Extensive experience managing a Service Desk team in various settings. Proven track record in implementing ITIL processes and industry best practices. Strong technical background with expertise in Office 365, desktop, and application support. Experience in regulated environments or with financial advisors is advantageous. Preferably degree-qualified, with an MSc or equivalent experience. Experience with Assyst is beneficial. In-depth knowledge of Active Directory and technical support skills. Excellent communication skills and ability to interact with stakeholders at all levels. Highly motivated with a passion for exceptional service delivery. Strong analytical, problem-solving, and organizational skills. Proactive in problem management, with the ability to collaborate with other teams and external providers.
Job Title: Technical Helpdesk Technician, 1st Line Support Length: 6 Month Contract Day Rate: £250 (Inside IR35) Location: Sheffield (Hybrid 3 days onsite) With around 1.2 million customers, my client serves a wide range of sectors, including big household names, government departments, public service organizations, small businesses, and start-ups. They focus on four main product markets: Fixed Voice, Mobility, Fibre and connectivity, and Networked IT services. They provide these services through the largest UK network, offering both fixed and mobile communications. They also extend network IT services to corporate and public sector organizations, along with specialist services for IoT customers. Why This Job Matters This is an operational role accountable for: - Ensuring the in-life service experience for customers from order entry to operational service. - Monitoring network performance 24/7 and resolving issues causing outages or failures to meet KPI targets. - Managing all customer experience metrics. - Implementing effective and efficient management practices, including leadership and rota management. What I'll Be Doing - Your Accountabilities - Access and use customer information only as needed to perform operational duties, with additional authority required for other disclosures. - Answer calls within PCA targets using the agreed customer salutation. - Meet or exceed bespoke/customer-specific SLA's and internal performance measurements, managing internal and third-party suppliers. - Accurately log, update, and close event management tickets in a timely manner, taking corrective action when needed. - Maintain and enhance relationships with customers, suppliers, and business units to ensure prompt fault repair or order implementation, escalating areas of poor supplier performance as needed. - Ensure all agreed communication, notification, and escalation processes (both internal and external) are followed, including providing customer updates. Skills Required - Technical fault coordination and broad IT/communications understanding. - Flexibility and a strong team player attitude. - Excellent customer focus with an understanding of key customer requirements. - Experience in dealing with both internal and external customers/suppliers. - Proficiency in PC skills, including MS Office (Outlook, Word, Excel, PowerPoint). - Knowledge of various network technologies, including PSTN, mobile data, VOIP. - Service desk experience. - Desirable knowledge of line testing and network fault troubleshooting. - Experience in a fast-paced environment. Desirable Skills and Experience: - Experience working in a pressurized operational environment. - Proven ability to use Salesforce/Event Management Systems. - Familiarity with alarm management tools such as Manitou, What's up Gold, etc.
18/09/2024
Project-based
Job Title: Technical Helpdesk Technician, 1st Line Support Length: 6 Month Contract Day Rate: £250 (Inside IR35) Location: Sheffield (Hybrid 3 days onsite) With around 1.2 million customers, my client serves a wide range of sectors, including big household names, government departments, public service organizations, small businesses, and start-ups. They focus on four main product markets: Fixed Voice, Mobility, Fibre and connectivity, and Networked IT services. They provide these services through the largest UK network, offering both fixed and mobile communications. They also extend network IT services to corporate and public sector organizations, along with specialist services for IoT customers. Why This Job Matters This is an operational role accountable for: - Ensuring the in-life service experience for customers from order entry to operational service. - Monitoring network performance 24/7 and resolving issues causing outages or failures to meet KPI targets. - Managing all customer experience metrics. - Implementing effective and efficient management practices, including leadership and rota management. What I'll Be Doing - Your Accountabilities - Access and use customer information only as needed to perform operational duties, with additional authority required for other disclosures. - Answer calls within PCA targets using the agreed customer salutation. - Meet or exceed bespoke/customer-specific SLA's and internal performance measurements, managing internal and third-party suppliers. - Accurately log, update, and close event management tickets in a timely manner, taking corrective action when needed. - Maintain and enhance relationships with customers, suppliers, and business units to ensure prompt fault repair or order implementation, escalating areas of poor supplier performance as needed. - Ensure all agreed communication, notification, and escalation processes (both internal and external) are followed, including providing customer updates. Skills Required - Technical fault coordination and broad IT/communications understanding. - Flexibility and a strong team player attitude. - Excellent customer focus with an understanding of key customer requirements. - Experience in dealing with both internal and external customers/suppliers. - Proficiency in PC skills, including MS Office (Outlook, Word, Excel, PowerPoint). - Knowledge of various network technologies, including PSTN, mobile data, VOIP. - Service desk experience. - Desirable knowledge of line testing and network fault troubleshooting. - Experience in a fast-paced environment. Desirable Skills and Experience: - Experience working in a pressurized operational environment. - Proven ability to use Salesforce/Event Management Systems. - Familiarity with alarm management tools such as Manitou, What's up Gold, etc.
Application Support Engineer: Our client is an industry leading organisation with a global client base seeking an Application Support Engineer. The focus is on products and services within the environmental and sustainability sector. We are seeking a skilled and motivated Application Support Engineer to join our dynamic engineering team to provide second and third line technical support to clients. This software is run as SaaS offerings hosted on cloud environments. This is a customer focused role requiring a strong technical background, customer-facing communication skills, and a proactive approach to problem-solving, ensuring customer satisfaction by resolving complex technical issues and working closely with the development team to investigating and resolving technical issues to enhance product reliability and performance. Principal Accountabilities for the Application Support Engineer Provide 2nd/3rd line technical support for the SaaS solution troubleshooting software issues. Investigate and resolve technical issues through analysis of product logs, configuration files providing timely resolution and guidance. Ability to prioritise requests and tickets and follow through to completion Develop and maintain in-depth knowledge of the company's cloud service products Create clear, easy to follow knowledgebase articles for internal use and customers Provide appropriate feedback to business regarding service and issues Deliver customer service to customers, driving customer satisfaction and delivering to SLAs Education/Experience Degree in Engineering or equivalent Customer-facing skill set managing internal & external stakeholders Experience of using SaaS solutions in cloud environments eg, AWS/Azure or equivalent Software development skills eg C/C++, Java, Python Help desk ticketing systems ie, Jira Technical capability with analytical and problem solving skills Desirable skills and experience: Experience of IT infrastructure monitoring tools eg, Nagios, AWS CloudWatch Knowledge/experience using Linux or equivalent command line interfaces REST API configuration Database experience eg, SQL Networking and server infrastructure knowledge Technical background in telemetry or equivalent ie, Telco, IT Networks
18/09/2024
Full time
Application Support Engineer: Our client is an industry leading organisation with a global client base seeking an Application Support Engineer. The focus is on products and services within the environmental and sustainability sector. We are seeking a skilled and motivated Application Support Engineer to join our dynamic engineering team to provide second and third line technical support to clients. This software is run as SaaS offerings hosted on cloud environments. This is a customer focused role requiring a strong technical background, customer-facing communication skills, and a proactive approach to problem-solving, ensuring customer satisfaction by resolving complex technical issues and working closely with the development team to investigating and resolving technical issues to enhance product reliability and performance. Principal Accountabilities for the Application Support Engineer Provide 2nd/3rd line technical support for the SaaS solution troubleshooting software issues. Investigate and resolve technical issues through analysis of product logs, configuration files providing timely resolution and guidance. Ability to prioritise requests and tickets and follow through to completion Develop and maintain in-depth knowledge of the company's cloud service products Create clear, easy to follow knowledgebase articles for internal use and customers Provide appropriate feedback to business regarding service and issues Deliver customer service to customers, driving customer satisfaction and delivering to SLAs Education/Experience Degree in Engineering or equivalent Customer-facing skill set managing internal & external stakeholders Experience of using SaaS solutions in cloud environments eg, AWS/Azure or equivalent Software development skills eg C/C++, Java, Python Help desk ticketing systems ie, Jira Technical capability with analytical and problem solving skills Desirable skills and experience: Experience of IT infrastructure monitoring tools eg, Nagios, AWS CloudWatch Knowledge/experience using Linux or equivalent command line interfaces REST API configuration Database experience eg, SQL Networking and server infrastructure knowledge Technical background in telemetry or equivalent ie, Telco, IT Networks
Regional IT Support Engineer | Up to £35k + 5k Car- Scotland Would you like the opportunity to work for a leading company within their industry, one that will offer you a career progression opportunity to progress your IT Support career from 2 line to 3rd line? Also providing a very down to earth working environment where you can freely discuss issues and ideas. Don't worry if you're coming from a different IT background, the key thing is your 2nd/3rd line skills, your eagerness to learn, your problem solving skills and your ability to work as part of a team and take ownership. Your passion for providing a great IT service will go a long way here. To succeed in this role you must be able to drive and enjoy travelling to different sites and have previous experience in a field based role. Our Regional IT Service Specialist provides onsite IT support duties to our customers at various sites. This is a technical customer-facing, field-based role to ensure the integrity of our centres-based IT services. You will work very closely with our customers and key stakeholders, across our centres. You will be constantly seeking ways to provide great IT service to our customers, both internal and external. This is the perfect role for a technician who has a year or two of experience within a support based role with field based work. You will have the following experience to excel in this role: Microsoft Windows server administration. Windows Desktop imaging, support, and administration. Experience in managing IT service, support, and project delivery initiatives. Experience in VIP/Senior management support, education, and training. Sound understanding of Active Directory and Group Policy configuration. Hands on network experience of LAN/WAN, wireless networks, Switches, Routers, and security technologies such as Firewalls. Mobile technology support of devices such as apple, android, and Microsoft platforms. Good understanding of audio/visual components and supporting technologies. As the Regional IT Service Specialist, you will support a number of centres across the country, this will mean to Glasgow, Edinburgh and other Scotland branches and will take ownership of IT issues. You will develop and maintain a deep level of understanding of the Centre IT infrastructure including architecture such as network, server, desktop, backup & recovery processes. You will provide both hands-on technical support duties and supervision of our Centres third party IT suppliers, as well as supporting in non-technical issues where appropriate. You will be given a salary of up to £35,000 + car allowance which can be used for one of their Band 4 vehicles or put on top of your salary as £5,000. The role comes with some great benefits such matched pension up to 5%, 25 days holiday and many more! Get your application over now you won't want to miss out on this fantastic opportunity. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
18/09/2024
Full time
Regional IT Support Engineer | Up to £35k + 5k Car- Scotland Would you like the opportunity to work for a leading company within their industry, one that will offer you a career progression opportunity to progress your IT Support career from 2 line to 3rd line? Also providing a very down to earth working environment where you can freely discuss issues and ideas. Don't worry if you're coming from a different IT background, the key thing is your 2nd/3rd line skills, your eagerness to learn, your problem solving skills and your ability to work as part of a team and take ownership. Your passion for providing a great IT service will go a long way here. To succeed in this role you must be able to drive and enjoy travelling to different sites and have previous experience in a field based role. Our Regional IT Service Specialist provides onsite IT support duties to our customers at various sites. This is a technical customer-facing, field-based role to ensure the integrity of our centres-based IT services. You will work very closely with our customers and key stakeholders, across our centres. You will be constantly seeking ways to provide great IT service to our customers, both internal and external. This is the perfect role for a technician who has a year or two of experience within a support based role with field based work. You will have the following experience to excel in this role: Microsoft Windows server administration. Windows Desktop imaging, support, and administration. Experience in managing IT service, support, and project delivery initiatives. Experience in VIP/Senior management support, education, and training. Sound understanding of Active Directory and Group Policy configuration. Hands on network experience of LAN/WAN, wireless networks, Switches, Routers, and security technologies such as Firewalls. Mobile technology support of devices such as apple, android, and Microsoft platforms. Good understanding of audio/visual components and supporting technologies. As the Regional IT Service Specialist, you will support a number of centres across the country, this will mean to Glasgow, Edinburgh and other Scotland branches and will take ownership of IT issues. You will develop and maintain a deep level of understanding of the Centre IT infrastructure including architecture such as network, server, desktop, backup & recovery processes. You will provide both hands-on technical support duties and supervision of our Centres third party IT suppliers, as well as supporting in non-technical issues where appropriate. You will be given a salary of up to £35,000 + car allowance which can be used for one of their Band 4 vehicles or put on top of your salary as £5,000. The role comes with some great benefits such matched pension up to 5%, 25 days holiday and many more! Get your application over now you won't want to miss out on this fantastic opportunity. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Role: Redcare Technical Helpdesk Technician Location: Sheffield (Hybrid - 3 days per week onsite) Duration: 6 months Day rate: £230 inside IR35 Role Description: This is an operational and in-life service management role, accountable for: The in-life service experience enjoyed by customers, from order entry through to and including operational service Network performance 24/7 & resolution of issues causing outages or failure to meet critical KPI target measures All customer experience metrics Effective & efficient management practices, leadership & rota management Technical fault co-ordination and wide IT/communications understanding Flexible attitude and team player Excellent Customer Focus and an understanding of Key Customer requirements Experience in dealing with internal and external Customers/Suppliers Values - To promote the key behaviours of Trustworthy, Drive for Results and Customer Connected. Good PC skills including MS Office suite (Outlook, Word, Excel, PowerPoint) Desirable Skills: Proven ability to use SalesForce/Event Management System Knowledge of Alarm Management tools via Manitou, What's up Gold, SalesForce etc
18/09/2024
Project-based
Role: Redcare Technical Helpdesk Technician Location: Sheffield (Hybrid - 3 days per week onsite) Duration: 6 months Day rate: £230 inside IR35 Role Description: This is an operational and in-life service management role, accountable for: The in-life service experience enjoyed by customers, from order entry through to and including operational service Network performance 24/7 & resolution of issues causing outages or failure to meet critical KPI target measures All customer experience metrics Effective & efficient management practices, leadership & rota management Technical fault co-ordination and wide IT/communications understanding Flexible attitude and team player Excellent Customer Focus and an understanding of Key Customer requirements Experience in dealing with internal and external Customers/Suppliers Values - To promote the key behaviours of Trustworthy, Drive for Results and Customer Connected. Good PC skills including MS Office suite (Outlook, Word, Excel, PowerPoint) Desirable Skills: Proven ability to use SalesForce/Event Management System Knowledge of Alarm Management tools via Manitou, What's up Gold, SalesForce etc
Role Title: Lead RPA Developer Duration: 12 month Fixed Term Contract Excellent Salary Plus Corporate Benefits - Please enquire Location: Hybrid/Remote Working with travel to Birmingham, West Midlands as required This is a superb, Senior RPA Development role that will provide overall leadership for our client's Process Automation delivery and development. The role will be to lead a small team of Automation Engineers developing, running, maintaining, and enhancing automation applications. The successful candidate will provide SME support to stakeholders across the business, helping identify and specify automation opportunities, and overseeing practical delivery of business solutions and benefits; establishing and overseeing a managed service solution to maintain our client's expanding automation estate, linking in with IT helpdesk and external suppliers as necessary Essential experience - Hands on RPA (Robotic process automation) development experience Blue Prism experience Team Lead/mentoring experience Must be proficient in configuring new automation using user-friendly tools and documenting automation procedures Business Objects experience desirable Experience building automation components in accordance with specified business requirements and development quality standards Responsibility for the quality and configuration of released objects and build specification documentation. implementation of robotic process automation Insurance experience desirable If your background aligns to the role and you would like to apply, please do so by clicking the link and you will receive an update on your application in due course. Candidates must be UK based and have the right to work in the UK without any restrictions. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
17/09/2024
Role Title: Lead RPA Developer Duration: 12 month Fixed Term Contract Excellent Salary Plus Corporate Benefits - Please enquire Location: Hybrid/Remote Working with travel to Birmingham, West Midlands as required This is a superb, Senior RPA Development role that will provide overall leadership for our client's Process Automation delivery and development. The role will be to lead a small team of Automation Engineers developing, running, maintaining, and enhancing automation applications. The successful candidate will provide SME support to stakeholders across the business, helping identify and specify automation opportunities, and overseeing practical delivery of business solutions and benefits; establishing and overseeing a managed service solution to maintain our client's expanding automation estate, linking in with IT helpdesk and external suppliers as necessary Essential experience - Hands on RPA (Robotic process automation) development experience Blue Prism experience Team Lead/mentoring experience Must be proficient in configuring new automation using user-friendly tools and documenting automation procedures Business Objects experience desirable Experience building automation components in accordance with specified business requirements and development quality standards Responsibility for the quality and configuration of released objects and build specification documentation. implementation of robotic process automation Insurance experience desirable If your background aligns to the role and you would like to apply, please do so by clicking the link and you will receive an update on your application in due course. Candidates must be UK based and have the right to work in the UK without any restrictions. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Technical Support Team Lead Remote with very occasional travel Are you passionate about provide technical support, and leading technical teams to deliver high-quality service? Our client is seeking a Technical Support Team Leader to lead a dynamic team. Responsibilities: Provide team leadership across a technical support Provide hands on technical support including Wintel and Azure Cloud Technologies Demonstrable experience of managing ticket queues (ServiceNow) successfully and ensuring support SLAs are achieved Handle incident and escalation processes, with an emphasis on cloud environments such as Azure and Wintel. Identify skill gaps and lead upskilling efforts within the team, particularly in cloud operations and data protection technologies. Oversee continuous infrastructure monitoring using tools like SolarWinds, LogicMonitor, and Halcyon, ensuring early detection and resolution of issues. Lead cloud infrastructure management across multi-cloud environments (Azure, AWS), focusing on secure storage, backup, and disaster recovery. Skills and Experience: Strong operational knowledge in cloud platforms (Azure), data protection strategies (Spectrum Protect, Veeam), and monitoring tools (SolarWinds, LogicMonitor). Desktop support of Microsoft stack technologies and Wintel environment experience Experience with ITIL frameworks, effectively managing incidents, problems, and changes. Proven experience in managing and mentoring technical teams, focusing on development and process improvement. Capable of aligning technical solutions with business needs. Takes ownership of responsibilities, with a focus on high-quality service and client satisfaction. If you're ready to take the lead in a high-impact role where your technical expertise and leadership skills will make a real difference, we encourage you to apply now! Please provide an up to date CV for consideration.
16/09/2024
Full time
Technical Support Team Lead Remote with very occasional travel Are you passionate about provide technical support, and leading technical teams to deliver high-quality service? Our client is seeking a Technical Support Team Leader to lead a dynamic team. Responsibilities: Provide team leadership across a technical support Provide hands on technical support including Wintel and Azure Cloud Technologies Demonstrable experience of managing ticket queues (ServiceNow) successfully and ensuring support SLAs are achieved Handle incident and escalation processes, with an emphasis on cloud environments such as Azure and Wintel. Identify skill gaps and lead upskilling efforts within the team, particularly in cloud operations and data protection technologies. Oversee continuous infrastructure monitoring using tools like SolarWinds, LogicMonitor, and Halcyon, ensuring early detection and resolution of issues. Lead cloud infrastructure management across multi-cloud environments (Azure, AWS), focusing on secure storage, backup, and disaster recovery. Skills and Experience: Strong operational knowledge in cloud platforms (Azure), data protection strategies (Spectrum Protect, Veeam), and monitoring tools (SolarWinds, LogicMonitor). Desktop support of Microsoft stack technologies and Wintel environment experience Experience with ITIL frameworks, effectively managing incidents, problems, and changes. Proven experience in managing and mentoring technical teams, focusing on development and process improvement. Capable of aligning technical solutions with business needs. Takes ownership of responsibilities, with a focus on high-quality service and client satisfaction. If you're ready to take the lead in a high-impact role where your technical expertise and leadership skills will make a real difference, we encourage you to apply now! Please provide an up to date CV for consideration.
Role Title: Lead RPA Developer Level: Team Leader/Technical Expert Duration: 12 month Fixed Term Contract Salary: To £70,000 Per Annum Plus Company Benefits Location: Birmingham, West Midlands - Hybrid Working - Max 1/2 days per week onsite (not expensible) This is a superb, Senior RPA Development role that will provide overall leadership for our client's Process Automation delivery and development. The role will be to lead a small team of Automation Engineers developing, running, maintaining, and enhancing automation applications. The successful candidate will provide SME support to stakeholders across the business, helping identify and specify automation opportunities, and overseeing practical delivery of business solutions and benefits; establishing and overseeing a managed service solution to maintain our client's expanding automation estate, linking in with IT helpdesk and external suppliers as necessary Essential experience - Hands on RPA (Robotic process automation) development experience Blue Prism experience Team Lead/mentoring experience Must be proficient in configuring new automation using user-friendly tools and documenting automation procedures Business Objects experience desirable Experience building automation components in accordance with specified business requirements and development quality standards Responsibility for the quality and configuration of released objects and build specification documentation. implementation of robotic process automation Insurance experience desirable If your background aligns to the role and you would like to apply, please do so by clicking the link and you will receive an update on your application in due course. Unfortunately, due to the high volume of applications received, we are unable to provide individual feedback to unsuccessful candidates; apologies for any inconvenience caused. Candidates must be UK based and have the right to work in the UK without any restrictions. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
16/09/2024
Role Title: Lead RPA Developer Level: Team Leader/Technical Expert Duration: 12 month Fixed Term Contract Salary: To £70,000 Per Annum Plus Company Benefits Location: Birmingham, West Midlands - Hybrid Working - Max 1/2 days per week onsite (not expensible) This is a superb, Senior RPA Development role that will provide overall leadership for our client's Process Automation delivery and development. The role will be to lead a small team of Automation Engineers developing, running, maintaining, and enhancing automation applications. The successful candidate will provide SME support to stakeholders across the business, helping identify and specify automation opportunities, and overseeing practical delivery of business solutions and benefits; establishing and overseeing a managed service solution to maintain our client's expanding automation estate, linking in with IT helpdesk and external suppliers as necessary Essential experience - Hands on RPA (Robotic process automation) development experience Blue Prism experience Team Lead/mentoring experience Must be proficient in configuring new automation using user-friendly tools and documenting automation procedures Business Objects experience desirable Experience building automation components in accordance with specified business requirements and development quality standards Responsibility for the quality and configuration of released objects and build specification documentation. implementation of robotic process automation Insurance experience desirable If your background aligns to the role and you would like to apply, please do so by clicking the link and you will receive an update on your application in due course. Unfortunately, due to the high volume of applications received, we are unable to provide individual feedback to unsuccessful candidates; apologies for any inconvenience caused. Candidates must be UK based and have the right to work in the UK without any restrictions. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Application Support Engineer - Ringwood - on-site - £40,000 Inclusive Tech Recruitment has just partnered with a great organisation that truly values its employees and wants them to be the best leaders they can be! They are currently searching for an Applications Support Analyst, who will provide in-house systems administration, analytical and service desk response. As the Application Support Analyst, you will work alongside a range of stakeholders across the organisation, playing a key role within our business project teams and the wider group IT department. Responsibilities: You'll be a confident systems administrator with the proven ability to work within a collaborative team environment whilst taking the initiative with your workload and responsibilities. Knowledge of Civica CX or Keystone, Qube PM, COINS, and Sequel (SQL) would be desirable, but not essential. Excellent problem-solving and investigation skills, who appreciate the importance of creating detailed documentation. Experience with Ticketing systems. Application Support Engineer - Ringwood - on-site - £40,000
16/09/2024
Full time
Application Support Engineer - Ringwood - on-site - £40,000 Inclusive Tech Recruitment has just partnered with a great organisation that truly values its employees and wants them to be the best leaders they can be! They are currently searching for an Applications Support Analyst, who will provide in-house systems administration, analytical and service desk response. As the Application Support Analyst, you will work alongside a range of stakeholders across the organisation, playing a key role within our business project teams and the wider group IT department. Responsibilities: You'll be a confident systems administrator with the proven ability to work within a collaborative team environment whilst taking the initiative with your workload and responsibilities. Knowledge of Civica CX or Keystone, Qube PM, COINS, and Sequel (SQL) would be desirable, but not essential. Excellent problem-solving and investigation skills, who appreciate the importance of creating detailed documentation. Experience with Ticketing systems. Application Support Engineer - Ringwood - on-site - £40,000
The company is a leading technology consultancy dedicated to delivering innovative and successful business transformations for our clients. As specialists in systems integration, we focus on optimising our clients' business systems to work more efficiently. Whether it's implementing ERP to align with unique business processes, enhancing systems with custom applications, or providing 24/7 support with specialised skills, tools, and utilities, we have the technical expertise to 'Make It Work'. They are proud to be a Gold Channel Partner and a certified reseller of IFS. Since they're founding they have grown to become one of Europe's largest independent providers of products, consulting services, and round-the-clock support for ERP. With over 1,500 enterprise solutions delivered to more than 300 clients worldwide, The headquarters are based here in Scotland. Key Responsibilities Client Support: Provide timely and effective support for IFS solutions and Cooper Software products, addressing issues pre- and post-implementation. Service Desk Management: Monitor and respond to issues, manage faults, and ensure successful resolution Client Communication: Understand client needs and provide guidance on best practices for using IFS systems. Troubleshooting: Resolve system issues promptly, working closely with the technical team. Documentation: Maintain comprehensive records of client enquiries and support activities. Training: Conduct training sessions and create user guides to help clients maximise IFS system benefits. Collaboration: Work with the development team to identify and report software bugs and suggest improvements. System Updates: Stay informed about the latest IFS features and updates, providing relevant information to clients. Feedback: Provide regular feedback to management on common issues and client trends for continuous improvement. Key Skills Technical Proficiency: Expertise in IFS systems, including functionalities, modules, and configurations. Troubleshooting Skills: The ability to identify and resolve IFS system issues effectively. Customer Service: Excellent skills in communicating with clients, understanding their needs, and providing timely solutions. Communication: Strong verbal and written communication skills to explain technical concepts clearly. Time Management: Ability to prioritise tasks and manage time to meet SLAs. Collaboration: Aptitude for working with cross-functional teams and clients to solve complex challenges. Adaptability: The ability to adapt to changing client requirements and software updates. IFS Support Experience: Previous experience of supporting IFS systems and ensuring customer satisfaction. IFS Implementation Awareness: Knowledge of IFS implementation processes, including data migration and user training. Client Interaction: Experience of understanding client business processes and providing tailored support solutions. Software Troubleshooting: Experience of identifying root causes and implementing solutions for software issues. Documentation and Reporting: Maintaining detailed records of client enquiries and support activities. Key Benefits Salary up to £50,000 DOE Flexible/Remote working Constant learning and development support Progression and career opportunities 32 days holidays (including statutory) A day off on your birthday 5% employer pension contribution Life assurance Private healthcare (single cover) If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
16/09/2024
Full time
The company is a leading technology consultancy dedicated to delivering innovative and successful business transformations for our clients. As specialists in systems integration, we focus on optimising our clients' business systems to work more efficiently. Whether it's implementing ERP to align with unique business processes, enhancing systems with custom applications, or providing 24/7 support with specialised skills, tools, and utilities, we have the technical expertise to 'Make It Work'. They are proud to be a Gold Channel Partner and a certified reseller of IFS. Since they're founding they have grown to become one of Europe's largest independent providers of products, consulting services, and round-the-clock support for ERP. With over 1,500 enterprise solutions delivered to more than 300 clients worldwide, The headquarters are based here in Scotland. Key Responsibilities Client Support: Provide timely and effective support for IFS solutions and Cooper Software products, addressing issues pre- and post-implementation. Service Desk Management: Monitor and respond to issues, manage faults, and ensure successful resolution Client Communication: Understand client needs and provide guidance on best practices for using IFS systems. Troubleshooting: Resolve system issues promptly, working closely with the technical team. Documentation: Maintain comprehensive records of client enquiries and support activities. Training: Conduct training sessions and create user guides to help clients maximise IFS system benefits. Collaboration: Work with the development team to identify and report software bugs and suggest improvements. System Updates: Stay informed about the latest IFS features and updates, providing relevant information to clients. Feedback: Provide regular feedback to management on common issues and client trends for continuous improvement. Key Skills Technical Proficiency: Expertise in IFS systems, including functionalities, modules, and configurations. Troubleshooting Skills: The ability to identify and resolve IFS system issues effectively. Customer Service: Excellent skills in communicating with clients, understanding their needs, and providing timely solutions. Communication: Strong verbal and written communication skills to explain technical concepts clearly. Time Management: Ability to prioritise tasks and manage time to meet SLAs. Collaboration: Aptitude for working with cross-functional teams and clients to solve complex challenges. Adaptability: The ability to adapt to changing client requirements and software updates. IFS Support Experience: Previous experience of supporting IFS systems and ensuring customer satisfaction. IFS Implementation Awareness: Knowledge of IFS implementation processes, including data migration and user training. Client Interaction: Experience of understanding client business processes and providing tailored support solutions. Software Troubleshooting: Experience of identifying root causes and implementing solutions for software issues. Documentation and Reporting: Maintaining detailed records of client enquiries and support activities. Key Benefits Salary up to £50,000 DOE Flexible/Remote working Constant learning and development support Progression and career opportunities 32 days holidays (including statutory) A day off on your birthday 5% employer pension contribution Life assurance Private healthcare (single cover) If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.