11 joburi disponibile

Job Title: Service Desk Analyst Position Overview: As a First Line Service Desk Analyst, you will play a crucial role in providing technical support to our employees across various locations. You will be responsible for handling incoming support requests via phone, email, and chat, resolving technical issues promptly and ensuring minimal disruption to business operations. The role requires strong communication skills, technical expertise, and a customer-centric approach to support our diverse workforce effectively. Key Responsibilities: 1. Provide first-line technical support to group employees via phone, email, and chat. 2. Log all support requests and technical issues accurately in the ticketing system, ensuring timely resolution and documentation. 3. Diagnose and troubleshoot hardware, software, and network-related issues, escalating complex problems to the appropriate teams for resolution. 4. Follow up with users to ensure their technical issues have been resolved satisfactorily and provide guidance on preventive measures. 5. Proactively identify trends in technical issues and recommend improvements to enhance system reliability and user experience. 6. Collaborate with other members of the IT support team to share knowledge, best practices, and solutions. 7. Maintain up-to-date knowledge of the group's IT systems, applications, and policies. 8. Adhere to company standards for data security, confidentiality, and compliance with relevant regulations. Requirements: 1. Proven experience in a similar role providing technical support in a corporate environment. 2. Strong knowledge of Microsoft Windows operating systems and Office 365 suite. 3. Familiarity with common business applications and collaboration tools. 4. Excellent communication skills, both verbal and written, with the ability to communicate technical concepts effectively to non-technical users. 5. Strong problem-solving skills and the ability to work well under pressure in a fast-paced environment. 6. Customer-focused mindset with a passion for delivering high-quality service to internal stakeholders. 7. Ability to prioritise workload, multitask, and manage time effectively to meet deadlines. 8. Relevant certifications (eg, Comp TIA A+, Microsoft Certified Desktop Support Technician) are advantageous but not essential. Benefits: 1. Competitive salary and benefits package. 2. Opportunities for career development and advancement within the business. 3. Access to training programs and resources to enhance technical skills and knowledge. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Customer Solutions Design Specialist For this role candidates are required three days onsite in Bristol. About this role As a customer solutions design specialist in our UK Secure Design practice, you will be working as a trusted industry partner to our defence customer and cross-functionally supporting internal business units (Sales, Business, Technology, Security and Operations), key stakeholders and externally facing third party technology providers as part of and reporting into the practice manager. Underpinned by using robust ICT framework architecture, security principles, methodologies, industry best practices, and customer compliance polices. You will Independently execute a range of workstreams in the creation of end-to-end Unified Communication and Collaboration technical designs. Ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas. You will be part of an industry leading UK Secure Design team working closely with other architects, designers, technology experts, business managers and business analysts. Where you will bring your expertise and diverse experience to each challenge ensuring successful solution delivery across a vast variation in highly sensitive and unique opportunities and projects. You'll have the following responsibilities Capture detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies. Manage and recommend on the technical direction and helps determine the optimum solution design for customers. Manage the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap. Drive the improvement of design and delivery capabilities for end-to-end technical solutions. Manage customer solution design engagement and statement of work creation, including any 3rd party deliverables. Facilitate the development of strong customer relationships at the senior level through providing specialist service design expertise and influencing the customer's service strategy and operational decisions. Drive consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity. Undertake customer migration planning and implementation. Coordinate impact assessments and design documentation updates. Resolve complex solution and service issues, leads root cause analysis, troubleshooting and escalation. Pursue the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies. Ensure the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design. Mentor other customer solution designers, helping to improve the team's abilities by acting as a technical resource. Champion, continuously develop and share with team knowledge on emerging trends and changes in customer solution design. You'll have the following skills & experience Hold UKSV SC or Developed Vetting clearance. Comprehensive knowledge and experience of on premise and cloud unified communication technology architecture disciplines: o Fixed voice telecommunications (PBX, carrier class VoIP/IPT and SIP) o Video conferencing o Enterprise mobility (4-5G, EMM, MDM) o PaaS, SaaS Unified and telecommunications solutions Comprehensive knowledge and experience of telecommunication vendor technologies, solutions, and products (ie, Cisco, Juniper, Ericsson, Nokia, F5 and Palo Alto). Comprehensive knowledge and hands on experience in designing, configuring, testing, and commissioning complex unified communication technologies. Preferably have the following professional training and/or accreditations o Cisco technologies (CCNP Collaboration) o Ribbon technologies (SBC-ISP) o Blackberry technologies (BSIP) o VMware technologies (VCP-EUC) and any one of these: o Avaya technologies (ACIS) o Atos technologies (STI) o VMware technologies (VCTA) o Any other industry COTS unified communication technologies Proven commercial awareness to ensure CAPEX/OPEX costings of a proposed changed meets customer requirements. Experience of identifying risks, impact, mitigation, and problem-solving in complex unified communication solutions. Experienced in communicating complex unified communication technologies to key stakeholders with varying technical knowledge. Experienced in working within highly sensitive (T3) HM Government departments or agencies environments. Preferably working knowledge and experience in HMG MoD compliance and security policies. Self-starter who can work independently with minimal support and guidance.

SOC Analyst - SIEM QRadar, Azure Sentinel, SIEM - this is a long term contract for someone with strong Security Analysis skills to join our Basel based client in the Financial Services sector . Your tasks: Providing SOC Tier 2/3 analysis work, handling alerts, and triaging cases and incidents within the Cyber Security Operations team Working on incident cases and running investigations and analysis Managing security alerts using ticketing tools Performing on-call incident response duties Collaborating with team members to resolve security issues Ensuring timely documentation and reporting of security incidents Your experience/knowledge: Experience with dynamic malware analysis, threat hunting, threat detection and incident handling Well-versed with SIEM, preferably IBM QRadar and Azure Sentinel Proficiency in Log analysis and Digital Forensics Strong background in security operations or support level 2 and 3 with proven experience in alerts investigation Knowhow of network protocols, like HTTP, DNS, LDAP or FTP as well as networking, including Firewalls, NGFW, IPS/IDS and packet captures Language skills: English Your soft skills: Excellent comprehension skills with attention to detail A high degree of self-organisation and time management Analytical and solution-orientated thinking Location: Basel, Switzerland Work setting: Hybrid Sector: Financial Services Start: ASAP - or from 06/2025 Duration: 12 months + Workload: 100% Ref .Nr.: BH 22768 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.

Functional Analyst Microsoft Dynamics 365 HR, HRM FO Antwerp Belgium We are looking for D365 Experts who have a strong background within HR modules to work in Belgium, Antwerp on an ERP HR Project. The ideal candidate MUST have a minimum 3 years of experience as functional expert of D365 FO HRM Modules Dynamics 365 Finance and Operations (D365 FO) offers a comprehensive suite of HRM modules to manage various aspects of human resources. Summary of the key HRM modules: Core HR : Centralizes employee information, including personal details, job roles, and organizational structure. Employee Self-Service : Allows employees to manage personal data, view payslips, and request time off. Manager Self-Service : Provides managers with tools to oversee employee performance, approve leave requests, and manage team assignments. Compensation Management : Handles employee compensation, including salaries, bonuses, and benefits. Performance Management : Tracks employee performance, manages appraisals, and sets development goals. Learning and Development : Facilitates employee training, skills tracking, and certification management. Leave and Absence Management : Manages employee leave types, approval workflows, and integrates with payroll. Recruitment : Streamlines the hiring process, from job postings to candidate management and interviews. Workforce Planning : Helps plan and manage workforce needs, including headcount and resource allocation. Payroll : Manages payroll processing, tax calculations, and ensures compliance with regulations. These modules together help businesses manage HR processes more efficiently, improving both employee and organizational productivity. Role Responsibilities: Analyze existing systems and business models Recommend resolutions and improvements Provide consolidate findings on components or processes Ensure security by design Shape documentation Provide advanced, component technical support Resolve issues prior to and following testing What do you need to be successful in your mission? Strong experience as functional expert of D365 FO HRM Modules Experience implementing Dynamics 365 FO HRM solutions Knowledge in the following modules: Fundamentals, Compensation Management, Recruitment, Onboarding, Case Management, Performance Management, Competency Management, LMS integration and Payroll interfacing English language only. If you are keen to hear more please apply with your most up to date CV. Michael Bailey International is acting as an Employment Agency in relation to this vacancy.

*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator, preferably with Mainframe experience as well Candidate will be responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWAT's if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd' for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatably automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Good consultative, communication, analytical, and judgment skills [Required] Good time management skills [Required] Ability to work effectively with clients, other systems technical staff, consultants and vendors [Required] Suggests solutions that make sense and are in line with future technology direction [Required] Demonstrates sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information [Required] Optimizes the use of all available resources, and approach issues with pragmatism [Required] Maintains partnerships across the organization, and is able to influence senior management, peers and staff through an inclusive style and recognition of their abilities to achieve results. Technical Skills & Background [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Preferred] Industry certifications in the areas of ITIL [Required] Bachelor's degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years' experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities

*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Technology Operations Support Analyst, preferably with UC4 experience. Candidate will be responsible for monitoring the production environment. It also includes reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Cloud, Linux/Unix, Networking, Business Operations, Change/Problem/Incident Management. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWAT's if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd' for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms. Monitor multiple applications and systems using OCC approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing OCC approved software. (Service Now/Remedy) Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Assist with Mainframe IPL's, and other system commands if and when required. Support transmissions across SFTP/NDM. Support MQ channels Support the execution and troubleshooting of scheduling jobs. Provide first-level support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Qualifications: [Required] Basic knowledge of ITIL principles [Required] Working knowledge of Scheduling applications/tools (UC4/Control M) [Required] Basic understanding of Network [Required] Basic understanding of Unix/Linux [Required] Basic understanding Windows [Required] Basic understanding Storage [Required] Basic knowledge of IBM JCL [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Nice to have] Knowledge of Clearing and Finance industry [Required] Basic Knowledge of Application life cycle and deployment [Required] Knowledge of MQ (stop/start/recycle) [Required] Problem/Incident management applications and tools experience [Required or in process of acquiring] Bachelor's degree in Computer Information Systems or a related discipline 3+ years of OS390 JCL and IBM utilities 3+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured. 3+ years working knowledge of an open systems scheduling product (UC4). Some knowledge of cloud environment [Preferred] Industry certifications in the areas of ITIL

*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator, preferably with Mainframe experience as well Candidate will be responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWAT's if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd' for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatably automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Good consultative, communication, analytical, and judgment skills [Required] Good time management skills [Required] Ability to work effectively with clients, other systems technical staff, consultants and vendors [Required] Suggests solutions that make sense and are in line with future technology direction [Required] Demonstrates sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information [Required] Optimizes the use of all available resources, and approach issues with pragmatism [Required] Maintains partnerships across the organization, and is able to influence senior management, peers and staff through an inclusive style and recognition of their abilities to achieve results. Technical Skills & Background [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Preferred] Industry certifications in the areas of ITIL [Required] Bachelor's degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years' experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Performance and Failover Testing Engineer. Candidate will be responsible for Performance and Failover testing which includes but not limited to segments of the planning, design, and execution of performance, failover tests and produce the reports. This role also involve collaborating with development and DevOps teams, identifying performance bottlenecks, test the system resiliency and report the risks. This role requires a thorough understanding of failover strategies, disaster recovery plans and high availability solutions. Responsibilities: Analyze the business requirements, understand the expectation from end user, review with Business Analysts/SMEs and design test scenarios. Works closely with development, QA, and operations teams to understand application architecture and performance requirements. Design and develop performance test scripts and scenarios using appropriate tools and frameworks. Monitor system behavior during performance, Load, Stress, and failover tests and ensure systems meet recovery time objectives. Conduct failover tests by simulations of hardware, software, and network failures. Identify performance bottlenecks, root causes, and potential solutions. Analyze Results, compare against SLAs, Benchmarks and Provide tuning recommendations to improve End User Experience. Document findings in Test management tool and provide actionable recommendations for improving performance/failover processes. Work closely with development, QA and Operations teams to integrate performance and failover testing into the overall testing Approach documentation. Collaborate with Enterprise Quality Process team and ensure standards are followed during failover testing and audit checks are passed. Find opportunity to automate, improve existing process, & contribute towards innovation by doing POCs on latest technologies. Qualifications Knowledge of a development life cycle under Waterfall and/or Agile methodologies. Knowledge of Lifecyle development, change control management, test planning management. Design and development skills in one of the following. technologies and tools: JMeter, LoadRunner. Analytical skills with potential to learn and display methods of testing against highly sophisticated systems, progressively diagnose system defects, and clearly communicate project constituents, key findings, and learnings. Experience in Performance and Failover testing on cloud & on-prem for n-tiered environments. Good understanding of application architecture, Non-Functional Requirements & identifying production workloads. Some experience in using tools such as JMeter, Selenium, SpiraTest, and LoadRunner Good understanding of load, soak, scalability, and other types of performance tests. Understanding of AWS or Azure platform to run performance and failover tests. Exposure in performance engineering for J2EE/.NET/LAMP, etc. Familiar with monitoring queues with tools like Any Point, MQ Explorer etc. Experience in running automated performance tests via CI/CD pipelines (on platforms like Cloud bees, GitHub etc.) Experience with application monitoring/Observability, building dashboards, identifying & establishing SLA s, logging & tracing. Understanding of Capacity planning and Performance tuning. Familiar with container technologies such as Docker or Kubernetes. Understanding in observability/Site Reliability engineering. Working knowledge of Atlassian products Jira Software, Confluence Bachelor's/masters degree in computer science, Engineering, and any related discipline. 2-3 years in the areas of Performance/Failover Testing/Architecture/DevOps. knowledge of high availability (HA) and disaster recovery (DR) concepts. Experience in collaborating with Development, Site Reliability Engineering, Cloud Engineering, Security in evaluating performance & scalability issues. Understand the architecture of high volume transactional SaaS Systems. Hands-on experience building test automation and failover test suites.

NO SPONSORSHIP Senior Associate, Performance and Failover Testing SALARY: $80k - $110k plus 10% bonus LOCATION: DALLAS 3 days onsite Looking for a candidate with 2-3 years performance failover testing on cloud and on prem. n-tiered environments, jmeter, selenium, spiratest and LoadRunner. Conduct failover tests by simulations of hardware software and network failures This role will be responsible for Performance and Failover testing which includes but not limited to segments of the planning, design, and execution of performance, failover tests and produce the reports. Primary Duties and Responsibilities Analyze the business requirements, understand the expectation from end user, review with Business Analysts/SMEs and design test scenarios. Works closely with development, QA, and operations teams to understand application architecture and performance requirements. Design and develop performance test scripts and scenarios using appropriate tools and frameworks. Monitor system behavior during performance, Load, Stress, and failover tests and ensure systems meet recovery time objectives. Conduct failover tests by simulations of hardware, software, and network failures. Identify performance bottlenecks, root causes, and potential solutions. Analyze Results, compare against SLAs, Benchmarks and Provide tuning recommendations to improve End User Experience. Document findings in Test management tool and provide actionable recommendations for improving performance/failover processes. Work closely with development, QA and Operations teams to integrate performance and failover testing into the overall testing Approach documentation. Collaborate with Enterprise Quality Process team and ensure standards are followed during failover testing and audit checks are passed. Find opportunity to automate, improve existing process, & contribute towards innovation by doing POCs on latest technologies. Qualifications Experience in Performance and Failover testing on cloud & on-prem for n-tiered environments. Good understanding of application architecture, Non-Functional Requirements & identifying production workloads. Some experience in using tools such as JMeter, Selenium, SpiraTest, and LoadRunner Good understanding of load, soak, scalability, and other types of performance tests. Understanding of AWS or Azure platform to run performance and failover tests. Exposure in performance engineering for J2EE/.NET/LAMP, etc. Familiar with monitoring queues with tools like Any Point, MQ Explorer etc. Experience in running automated performance tests via CI/CD pipelines (on platforms like Cloud bees, GitHub etc.) Experience with application monitoring/Observability, building dashboards, identifying & establishing SLA's, logging & tracing. Understanding of Capacity planning and Performance tuning. Education and/or Experience Bachelor's/master's degree in computer science, Engineering, and any related discipline. 2-3 years in the areas of Performance/Failover Testing/Architecture/DevOps. knowledge of high availability (HA) and disaster recovery (DR) concepts. Experience in collaborating with Development, Site Reliability Engineering, Cloud Engineering, Security in evaluating performance & scalability issues. Understand the architecture of high volume transactional SaaS Systems. Hands-on experience building test automation and failover test suites.

Rate: £550 per day (Inside IR35) Duration: 6 months Start Date: ASAP Location: Remote Clearance: Active SC Require Must Have Government Experience As an interaction/UX designer you will: -Create prototype, wireframes, mock-ups, workflows, user flows, site maps, and storyboards, interactive design, graphic design, information architecture -Proficient with tools such as Sketch, Invision Studio, Balsamiq, Axure, and GOV.UK Prototype Kit -Interpret evidence-based research, identify user issues/pain points and important needs, engagement with websites, platforms, and services and incorporate into your work -Understand the usability issues of a diverse population, and develop ways of engaging those users -Design a consistent user experience across mobile devices and desktop platforms -Collaborating with user researchers and content designers to test, iterate, and launch products and services that satisfy stakeholders -Liaise with Product Owners and Stakeholders to clarify requirements -Work with Business Analysts on refining and updating designs aligned with business requirements -Liaise with development teams to clarify feasibility of a design and ensure the UX solution is correctly transitioned into development Skills we can't do without: -Ability to iterate on designs rapidly and devise multiple variant concepts for testing -Develop interaction design and user interface to meet user needs and accessibility standards -In-depth knowledge and experience in user-centred design approach -Communicate effectively across organisational, technical boundaries, understanding the context -You can identify needs and engage with users or stakeholders to collate user needs evidence and can use quantitative and qualitative data to turn user focus into outcomes -Be able to deliver Information architecture, user journeys, task models, User flows, site flows, sketches, wireframes, and prototypes -You can prototype in code, and you understand security, accessibility, and version control -You know about agile methodology and can apply an agile mindset to your work -You understand the importance of team dynamics, collaboration and can give and receive constructive feedback