Service Manager - Preston - 6 months - SC Cleared As a Service Manager within the Network Portfolio, the role holder is responsible for services from strategic suppliers and internally delivered towers. The Service Manager is the professional conscience ensuring that lines of services are; accessible, compliant, and relevant to our business in terms of service definition, cost and performance. Holds a position of responsibility in delivery of the Product Management requirements within the business, relating to IT enabled opportunities, as well as representing the businesses best interests with the customer base and Systems globally Provides input to the service continuity planning process and implements resulting plans. Investigates operational requirements and problems, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes. Assists in the analysis of the underlying issues arising from investigations into requirements and problems and identifies available options for consideration. Is a specialist in the provision of the business IM&T strategy in relation to Product Management - ensuring through stakeholder management, the strategy aligns to the business needs and objectives. The role holder: Manages the full product life cycle to ensure that, over time, the needs of customers/users continue to be met and that financial and other benefits are achieved. Coordinates trials and product launches and supports communications and training. Anticipates changes in customer/user needs; adapts products, and creates product retirement and transitioning plans. Actively maintains recognised knowledge in one or more identifiable specialisms. Consolidates expertise from multiple sources, including third party experts, to provide coherent advice to further organisational objectives. Supports and promotes the development and sharing of specialist knowledge within the organisation. Manages methods, tools, techniques; selecting appropriately from plan-driven/predictive approaches or more adaptive (iterative and agile) approaches. Develops and maintains procedures and documentation for databases. Identifies, evaluates and manages the adoption of appropriate database administration tools and processes, including automation. Contributes to the setting of standards for definition, security and integrity of database objects and ensures conformance to these standards. Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Advises on Network Service security, licensing, upgrades, backups, and disaster recovery needs. Ensures that all requests for support are dealt with according to set standards and procedures. Produces models in support of business strategy. Has in-depth knowledge of a broad range of industry-wide modelling techniques. Advises on the choice of techniques and approach and influences customers accordingly. Is capable of developing bespoke models for unusual contexts. Responsible for planning and co-ordinating team modelling activities and for ensuring the quality of their work. The Service Manager will ensure that Own knowledge and familiar with services and products under management. Ensure services are delivered in line with the agreed performance measures Provide input and challenge into monthly service reviews and internal reporting candence. Responsible for ensuring that service demand information flows between key stakeholders and that that service capacity is appropriate to meet the future demand. Responsible for the management of service risks ensuring that these are appropriately communicated to the Tower Manager ensure that mitigation actions are developed and implemented. Engage the SDM and BRM community to ensure that they have the required information to meet their customer's business needs. Have commercial awareness related of supplier agreements and service relationships Supporting the Tower Manager by active and purposeful obligations management reviews for the services you manage, in order to drive already agreed contract value for all IT Service Providers. Supplier Management Conduct formal monthly reviews with suppliers to review all aspects of Service performance Ensure accountability for the management and delivery of the contracted services. Conduct weekly reviews with suppliers on day-to-day activity Work with supplier to identify opportunities for CSI and cost reduction. Support EIT Commercial in monthly 'supplier scorecard' rating. Commercial awareness related to supplier agreements and service relationships Ensure that service definition documents for the managed services are maintained and current. Responsible for supporting customer and supplier escalations and complaints relative to the managed service to effective conclusion. The Service Manager is primarily concerned with maintaining the performance of the service, however attention should be given to both short term and long term planning, so that integration of future changes can be handled in accordance with _continuous delivery_ or _Agile_ principles: Strategy and Architecture Work with the EIT Service Technical Authority to provide input into the Annual Technology Plan and Annual Strategic Roadmaps for the service. Continual Service Improvement Identify Continual Service Improvement (CSI) items and record in the My IT toolset. Conduct regular CSI workshops with suppliers to address issues or progress significant CSI items. Transition Management Attend Operational Readiness Reviews (ORR's) to assess the maturity of project deliverables before they are released. Ensure the Transition Manager is aware of the context into which the deliverable is being deployed and that the Project Manager has provided sufficient evidence to demonstrate not only the contracted deliverables but also a business outcome which will enhance the service. The Service Manager is responsible for ensuring that the Service is delivered within the agreed budget, and that if any additional funding is required, that adequate provision is made in the Service Recovery Model through the Integrated Business Planning process. Ensure the Service is delivered in accordance with the budget set in the Integrated Business Plan (IBP), working closely with Cost Base Management and the 'Use It or Lose It' teams. Identify changes including cost saving opportunities or new expenditure and ensure the IBP is updated via the IBP Change Process. Request creation of Purchase Orders and support timely payment of supplier invoices. The Service Manager works closely with colleagues across a range of capabilities and disciplines within EIT; IT Service Operations Service Assurance Service Design and Transition Operational Readiness IT Strategy and Architecture Service Technical Authority Transformation and Programmes Project and Programme Management Integrated Business Operations Cost Base Recovery Software License Management Supplier Management IT Security Security Oversight
27/09/2024
Project-based
Service Manager - Preston - 6 months - SC Cleared As a Service Manager within the Network Portfolio, the role holder is responsible for services from strategic suppliers and internally delivered towers. The Service Manager is the professional conscience ensuring that lines of services are; accessible, compliant, and relevant to our business in terms of service definition, cost and performance. Holds a position of responsibility in delivery of the Product Management requirements within the business, relating to IT enabled opportunities, as well as representing the businesses best interests with the customer base and Systems globally Provides input to the service continuity planning process and implements resulting plans. Investigates operational requirements and problems, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes. Assists in the analysis of the underlying issues arising from investigations into requirements and problems and identifies available options for consideration. Is a specialist in the provision of the business IM&T strategy in relation to Product Management - ensuring through stakeholder management, the strategy aligns to the business needs and objectives. The role holder: Manages the full product life cycle to ensure that, over time, the needs of customers/users continue to be met and that financial and other benefits are achieved. Coordinates trials and product launches and supports communications and training. Anticipates changes in customer/user needs; adapts products, and creates product retirement and transitioning plans. Actively maintains recognised knowledge in one or more identifiable specialisms. Consolidates expertise from multiple sources, including third party experts, to provide coherent advice to further organisational objectives. Supports and promotes the development and sharing of specialist knowledge within the organisation. Manages methods, tools, techniques; selecting appropriately from plan-driven/predictive approaches or more adaptive (iterative and agile) approaches. Develops and maintains procedures and documentation for databases. Identifies, evaluates and manages the adoption of appropriate database administration tools and processes, including automation. Contributes to the setting of standards for definition, security and integrity of database objects and ensures conformance to these standards. Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Advises on Network Service security, licensing, upgrades, backups, and disaster recovery needs. Ensures that all requests for support are dealt with according to set standards and procedures. Produces models in support of business strategy. Has in-depth knowledge of a broad range of industry-wide modelling techniques. Advises on the choice of techniques and approach and influences customers accordingly. Is capable of developing bespoke models for unusual contexts. Responsible for planning and co-ordinating team modelling activities and for ensuring the quality of their work. The Service Manager will ensure that Own knowledge and familiar with services and products under management. Ensure services are delivered in line with the agreed performance measures Provide input and challenge into monthly service reviews and internal reporting candence. Responsible for ensuring that service demand information flows between key stakeholders and that that service capacity is appropriate to meet the future demand. Responsible for the management of service risks ensuring that these are appropriately communicated to the Tower Manager ensure that mitigation actions are developed and implemented. Engage the SDM and BRM community to ensure that they have the required information to meet their customer's business needs. Have commercial awareness related of supplier agreements and service relationships Supporting the Tower Manager by active and purposeful obligations management reviews for the services you manage, in order to drive already agreed contract value for all IT Service Providers. Supplier Management Conduct formal monthly reviews with suppliers to review all aspects of Service performance Ensure accountability for the management and delivery of the contracted services. Conduct weekly reviews with suppliers on day-to-day activity Work with supplier to identify opportunities for CSI and cost reduction. Support EIT Commercial in monthly 'supplier scorecard' rating. Commercial awareness related to supplier agreements and service relationships Ensure that service definition documents for the managed services are maintained and current. Responsible for supporting customer and supplier escalations and complaints relative to the managed service to effective conclusion. The Service Manager is primarily concerned with maintaining the performance of the service, however attention should be given to both short term and long term planning, so that integration of future changes can be handled in accordance with _continuous delivery_ or _Agile_ principles: Strategy and Architecture Work with the EIT Service Technical Authority to provide input into the Annual Technology Plan and Annual Strategic Roadmaps for the service. Continual Service Improvement Identify Continual Service Improvement (CSI) items and record in the My IT toolset. Conduct regular CSI workshops with suppliers to address issues or progress significant CSI items. Transition Management Attend Operational Readiness Reviews (ORR's) to assess the maturity of project deliverables before they are released. Ensure the Transition Manager is aware of the context into which the deliverable is being deployed and that the Project Manager has provided sufficient evidence to demonstrate not only the contracted deliverables but also a business outcome which will enhance the service. The Service Manager is responsible for ensuring that the Service is delivered within the agreed budget, and that if any additional funding is required, that adequate provision is made in the Service Recovery Model through the Integrated Business Planning process. Ensure the Service is delivered in accordance with the budget set in the Integrated Business Plan (IBP), working closely with Cost Base Management and the 'Use It or Lose It' teams. Identify changes including cost saving opportunities or new expenditure and ensure the IBP is updated via the IBP Change Process. Request creation of Purchase Orders and support timely payment of supplier invoices. The Service Manager works closely with colleagues across a range of capabilities and disciplines within EIT; IT Service Operations Service Assurance Service Design and Transition Operational Readiness IT Strategy and Architecture Service Technical Authority Transformation and Programmes Project and Programme Management Integrated Business Operations Cost Base Recovery Software License Management Supplier Management IT Security Security Oversight
Network Operations Centre (NOC) Team Lead - 3 Month Contract - Rochdale - Inside IR35 VIQU have partnered with a leading Internet services provider who are seeking a Network Operations Centre (NOC) Team Lead on a contract basis. The role: The successful NOC Team Lead will manage a team of engineers during a time of transition and change, and the key focus here is on people management. As the NOC Team Lead, you will have oversight of the day-to-day operations of the NOC, ensuring resolution of incidents and requests, and ensuring best practise is being followed. Key skills & responsibilities: Strong background working in a NOC, and demonstrable experience as a NOC Team Lead or Manager Strong people management experience in fast-paced, challenging environments Background in Telecommunications is preferable Strong knowledge of networking protocols and technologies, including Cisco CCNA/CCNP qualifications would be beneficial Excellent communicator and ability to collaborate across cross-functional teams Role details: Job role: NOC Team Lead Job type: Contract Duration: 3 months contract Rate: £450 - £500 per day paid to Umbrella company IR35 status: Inside IR35 Location: Fully onsite in Rochdale To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Suzie Stone , by exploring the VIQU IT Recruitment website .
27/09/2024
Project-based
Network Operations Centre (NOC) Team Lead - 3 Month Contract - Rochdale - Inside IR35 VIQU have partnered with a leading Internet services provider who are seeking a Network Operations Centre (NOC) Team Lead on a contract basis. The role: The successful NOC Team Lead will manage a team of engineers during a time of transition and change, and the key focus here is on people management. As the NOC Team Lead, you will have oversight of the day-to-day operations of the NOC, ensuring resolution of incidents and requests, and ensuring best practise is being followed. Key skills & responsibilities: Strong background working in a NOC, and demonstrable experience as a NOC Team Lead or Manager Strong people management experience in fast-paced, challenging environments Background in Telecommunications is preferable Strong knowledge of networking protocols and technologies, including Cisco CCNA/CCNP qualifications would be beneficial Excellent communicator and ability to collaborate across cross-functional teams Role details: Job role: NOC Team Lead Job type: Contract Duration: 3 months contract Rate: £450 - £500 per day paid to Umbrella company IR35 status: Inside IR35 Location: Fully onsite in Rochdale To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Suzie Stone , by exploring the VIQU IT Recruitment website .
Job Title: Technical Lead/Manager - Retail Technologies Location: Camden, London Office/WFH Split: Hybrid 2 times per week Salary: £40,000 - £45,000 + Benefits Schedule: Full-Time (40 hours per week) About the Role: We are seeking a motivated Technical Lead/Manager (Retail Technology ) to join our team. You will work closely with business stakeholders and technical teams to support and enhance critical technologies and processes within the retail and distribution sectors. As part of a collaborative team, you will contribute to the innovation and improvement of business operations through technology. Key Responsibilities: Support and maintain IT systems to ensure they are operational and up to date. Troubleshoot and resolve technology-related issues. Liaise between technical teams and business stakeholders for effective communication. Gather business requirements and translate them into technical specifications. Identify opportunities for technology to enhance business processes. Lead technology-driven initiatives to improve operations. Assist in the design and implementation of technology solutions. Integrate modern technologies into existing business systems and processes. Develop and deliver training programs for end users. Identify and mitigate risks associated with technology implementation. Skills & Experience: *ESSENTIAL* Experience leading the implementation and integration of business systems and applications. Still somewhat "hands on" but more involved in technical leadership. *ESSENTIAL* Experienced in a retail or manufacturing environment, preferably a company part of a group/multi business areas. Experienced with Commerce or Fleet Management platforms such as; Hubtiger, Lightspeed, Onfleet (or similar) Excellent communication and interpersonal skills for interaction with both technical and non-technical stakeholders. Ability to explain technical concepts clearly to non-technical audiences. Understanding of project management methodologies (advantageous). Qualifications: Degree-level education or equivalent relevant experience. Benefits: Performance-related bonus 33 days annual leave (including bank holidays), increasing to 38 days with service Exclusive discounts at major retailers, restaurants, holidays, and more Generous staff discounts for you and your family Award-winning training and development programs with excellent career prospects Wide range of wellbeing support for you and your family Why Apply through Deerfoot? We offer an impartial, consultative service with trusted insights into opportunities-no pressure, no manipulation. Our market expertise ensures high submission-to-interview/offer ratios, helping candidates stand out. We engage in skilled negotiations to ensure you receive the best possible salary or day rate at the offer stage. Over two decades of annual audits by BSI, consistently achieving the BSI 9001 Quality Standard. As a REC Corporate Member, we uphold the highest standards of professional practice. For every CV submitted, we donate £1 to the Born Free Foundation. Since 2020, we've been offsetting our entire workforce's carbon footprint through Ecologi, contributing to climate action. Learn more about Deerfoot IT on our website and review our privacy notice. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
27/09/2024
Full time
Job Title: Technical Lead/Manager - Retail Technologies Location: Camden, London Office/WFH Split: Hybrid 2 times per week Salary: £40,000 - £45,000 + Benefits Schedule: Full-Time (40 hours per week) About the Role: We are seeking a motivated Technical Lead/Manager (Retail Technology ) to join our team. You will work closely with business stakeholders and technical teams to support and enhance critical technologies and processes within the retail and distribution sectors. As part of a collaborative team, you will contribute to the innovation and improvement of business operations through technology. Key Responsibilities: Support and maintain IT systems to ensure they are operational and up to date. Troubleshoot and resolve technology-related issues. Liaise between technical teams and business stakeholders for effective communication. Gather business requirements and translate them into technical specifications. Identify opportunities for technology to enhance business processes. Lead technology-driven initiatives to improve operations. Assist in the design and implementation of technology solutions. Integrate modern technologies into existing business systems and processes. Develop and deliver training programs for end users. Identify and mitigate risks associated with technology implementation. Skills & Experience: *ESSENTIAL* Experience leading the implementation and integration of business systems and applications. Still somewhat "hands on" but more involved in technical leadership. *ESSENTIAL* Experienced in a retail or manufacturing environment, preferably a company part of a group/multi business areas. Experienced with Commerce or Fleet Management platforms such as; Hubtiger, Lightspeed, Onfleet (or similar) Excellent communication and interpersonal skills for interaction with both technical and non-technical stakeholders. Ability to explain technical concepts clearly to non-technical audiences. Understanding of project management methodologies (advantageous). Qualifications: Degree-level education or equivalent relevant experience. Benefits: Performance-related bonus 33 days annual leave (including bank holidays), increasing to 38 days with service Exclusive discounts at major retailers, restaurants, holidays, and more Generous staff discounts for you and your family Award-winning training and development programs with excellent career prospects Wide range of wellbeing support for you and your family Why Apply through Deerfoot? We offer an impartial, consultative service with trusted insights into opportunities-no pressure, no manipulation. Our market expertise ensures high submission-to-interview/offer ratios, helping candidates stand out. We engage in skilled negotiations to ensure you receive the best possible salary or day rate at the offer stage. Over two decades of annual audits by BSI, consistently achieving the BSI 9001 Quality Standard. As a REC Corporate Member, we uphold the highest standards of professional practice. For every CV submitted, we donate £1 to the Born Free Foundation. Since 2020, we've been offsetting our entire workforce's carbon footprint through Ecologi, contributing to climate action. Learn more about Deerfoot IT on our website and review our privacy notice. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
Head of Solutions Development and Delivery - Birmingham Hybrid working two days per week onsite - Salary up to £75k Head of Solutions Development and Delivery required for a leading client based in Birmingham. My client is currently seeking Head of Solutions Development and Delivery to come on board to oversee the planning, execution, and transition of IT changes across the organization, ensuring a smooth handover to Business-as-Usual (BAU) operations. You will spearhead initiatives aimed at optimizing processes, improving efficiency, and enhancing quality. Your ability to engage and influence senior managers and stakeholders will be crucial in ensuring that our project portfolio meets business objectives. With budget responsibility, you will track and control resources, revenue, and capital expenditures, ensuring they align with portfolio budgets and managing stakeholder expectations. You will also lead the end-to-end Software Development Life Cycle (SDLC), ensuring it is well-defined and adhered to. Keys skills and responsibilities, Strong Solutions and Delivery experience Leading software development life cycles (SDLC) Experience in work management using Microsoft Azure DevOps for Agile delivery. Proven track record in delivering projects involving web applications/portals, mobile apps, client applications, and cloud-based solutions. Comprehensive understanding of Microsoft Dynamics 365 Customer Engagement and Dynamics Finance capabilities Oversees and manages resources, revenue, and capital expenditures in line with the portfolio budget while addressing the expectations of all portfolio, program, and project stakeholders. Ensures the end-to-end Software Development Life Cycle (SDLC) is established, agreed upon, and adhered to. Accountable for the processes within the Solutions Development & Delivery function. Holds budgetary responsibility for Solutions Development & Delivery, monitoring spend against targets and identifying opportunities to reduce ongoing capital (capex) and operational (opex) costs. Demonstrated leadership of project and IT technical teams, with expertise in all phases of project governance, from initiation through delivery and handover. Extensive experience in delivering technology changes across multiple interdependent products, utilizing both waterfall and agile methodologies. Strong relationship-building skills with clients, project sponsors, and stakeholders. Proven ability to manage multiple projects or workstreams simultaneously. Skilled at motivating and engaging both technical and business teams. Interested!?! Please send your up to date CV to Dean Parkes at Crimson for immediate review Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. Crimson are acting as an employment business in regards to this vacancy.
27/09/2024
Full time
Head of Solutions Development and Delivery - Birmingham Hybrid working two days per week onsite - Salary up to £75k Head of Solutions Development and Delivery required for a leading client based in Birmingham. My client is currently seeking Head of Solutions Development and Delivery to come on board to oversee the planning, execution, and transition of IT changes across the organization, ensuring a smooth handover to Business-as-Usual (BAU) operations. You will spearhead initiatives aimed at optimizing processes, improving efficiency, and enhancing quality. Your ability to engage and influence senior managers and stakeholders will be crucial in ensuring that our project portfolio meets business objectives. With budget responsibility, you will track and control resources, revenue, and capital expenditures, ensuring they align with portfolio budgets and managing stakeholder expectations. You will also lead the end-to-end Software Development Life Cycle (SDLC), ensuring it is well-defined and adhered to. Keys skills and responsibilities, Strong Solutions and Delivery experience Leading software development life cycles (SDLC) Experience in work management using Microsoft Azure DevOps for Agile delivery. Proven track record in delivering projects involving web applications/portals, mobile apps, client applications, and cloud-based solutions. Comprehensive understanding of Microsoft Dynamics 365 Customer Engagement and Dynamics Finance capabilities Oversees and manages resources, revenue, and capital expenditures in line with the portfolio budget while addressing the expectations of all portfolio, program, and project stakeholders. Ensures the end-to-end Software Development Life Cycle (SDLC) is established, agreed upon, and adhered to. Accountable for the processes within the Solutions Development & Delivery function. Holds budgetary responsibility for Solutions Development & Delivery, monitoring spend against targets and identifying opportunities to reduce ongoing capital (capex) and operational (opex) costs. Demonstrated leadership of project and IT technical teams, with expertise in all phases of project governance, from initiation through delivery and handover. Extensive experience in delivering technology changes across multiple interdependent products, utilizing both waterfall and agile methodologies. Strong relationship-building skills with clients, project sponsors, and stakeholders. Proven ability to manage multiple projects or workstreams simultaneously. Skilled at motivating and engaging both technical and business teams. Interested!?! Please send your up to date CV to Dean Parkes at Crimson for immediate review Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. Crimson are acting as an employment business in regards to this vacancy.
SCVMM Consultant (m/f) Start : ASAP Location : fully remote Effort : Short term contract of 10-15 days, flexbile An experienced IT Specialist consultant with a strong background in Windows Server 2022, Hyper-V, and System Center Virtual Machine Manager (SCVMM). This individual will be responsible for designing and implementing a Self Service setup for an Hyper-V based solution across 60 global sites, ensuring local IT teams can perform essential operations while maintaining security and compliance standards.
27/09/2024
Project-based
SCVMM Consultant (m/f) Start : ASAP Location : fully remote Effort : Short term contract of 10-15 days, flexbile An experienced IT Specialist consultant with a strong background in Windows Server 2022, Hyper-V, and System Center Virtual Machine Manager (SCVMM). This individual will be responsible for designing and implementing a Self Service setup for an Hyper-V based solution across 60 global sites, ensuring local IT teams can perform essential operations while maintaining security and compliance standards.
Sales Operations Account Manager 12 months Hybrid - Telford 2 days a week £44,000 We are actively looking to secure a Sales Operations Account Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Join our dynamic Sales Operations team as a Sales Operations Account Manager, where you'll play a pivotal role in supporting bookings for the clients Market Unit. As part of the Client Account Manager (CAM) team, encompassing Sales Operations, Demand Lifecycle Management, and Relationship Management, you'll collaborate with stakeholders at all levels to maximize opportunities within existing contracts and uncover new growth areas. Ensuring robust governance and process adherence, this role demands excellent communication skills, attention to detail, and the ability to thrive in a fast-paced, engaging environment while providing key insights and complex business context to drive strategic decisions. Key Responsibilities Support the provision of data and analysis to Sales Operations Lead, ensuring the smooth and efficient running of the CAM team Produce CRM data, manage forecasting and pipeline, analyse and produce ad-hoc reports, and conduct BD spend analysis. Assist in the design and implementation of standard team processes and templates, leveraging wider UK processes and best practices. Enhance the Pipeline process, including CRM development and reporting of THOR data. Understand the operational processes related to your role and be aware of the processes across the CAM team. Where possible, support the creation of industrialized Real Time management reporting (eg, Power BI). Support the running of the sales "Front Door" and the implementation of this new process. Collaborate closely with the Demand Management Contract Demand Leads for the assigned CDA Attend and support meetings and processes for opportunities within the Sales cycle, such as Pipeline Reviews, FPRs, and Sign On. Take responsibility for maintaining all key documentation, guidance, sales artifacts, templates, and process flows, ensuring they are up to date. Ensure all sales data and reporting are accurate and quality remains at a high standard. Build and maintain key stakeholder relationships. To ensure that your training plan is kept up to date so that any skill set gaps can be managed. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance.
27/09/2024
Full time
Sales Operations Account Manager 12 months Hybrid - Telford 2 days a week £44,000 We are actively looking to secure a Sales Operations Account Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Join our dynamic Sales Operations team as a Sales Operations Account Manager, where you'll play a pivotal role in supporting bookings for the clients Market Unit. As part of the Client Account Manager (CAM) team, encompassing Sales Operations, Demand Lifecycle Management, and Relationship Management, you'll collaborate with stakeholders at all levels to maximize opportunities within existing contracts and uncover new growth areas. Ensuring robust governance and process adherence, this role demands excellent communication skills, attention to detail, and the ability to thrive in a fast-paced, engaging environment while providing key insights and complex business context to drive strategic decisions. Key Responsibilities Support the provision of data and analysis to Sales Operations Lead, ensuring the smooth and efficient running of the CAM team Produce CRM data, manage forecasting and pipeline, analyse and produce ad-hoc reports, and conduct BD spend analysis. Assist in the design and implementation of standard team processes and templates, leveraging wider UK processes and best practices. Enhance the Pipeline process, including CRM development and reporting of THOR data. Understand the operational processes related to your role and be aware of the processes across the CAM team. Where possible, support the creation of industrialized Real Time management reporting (eg, Power BI). Support the running of the sales "Front Door" and the implementation of this new process. Collaborate closely with the Demand Management Contract Demand Leads for the assigned CDA Attend and support meetings and processes for opportunities within the Sales cycle, such as Pipeline Reviews, FPRs, and Sign On. Take responsibility for maintaining all key documentation, guidance, sales artifacts, templates, and process flows, ensuring they are up to date. Ensure all sales data and reporting are accurate and quality remains at a high standard. Build and maintain key stakeholder relationships. To ensure that your training plan is kept up to date so that any skill set gaps can be managed. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance.
Node.Js - Full Stack Developer - Lead/Senior Permanent Location: Ideally Berkshire with x1 day per week in the office but other locations around the UK will be considered. Sponsorship Available Salary: £65,000 - £77,000 + benefits Angular & Node.Js Full Stack Developer is sought by my Plc client who are growing a new continuous improvement, development and support team. This Agile team are responsible for maintaining and enhancing in-house developed applications across the organisation. The Lead Angular and Node.js Developer plays a pivotal role in the development and maintenance of applications and infrastructure to facilitate speedy software development and deployment, whilst supporting the current team. With a unique combination of development, technical support and IT operations, they ensure that the critical applications and products are consistently improved and updated to align with business requirements. They also help to identify and resolve complex incidents and problems while devising technical solutions that cater to the needs of the business. Day to day: - Design, develop and maintain web applications (Node.js & Angular) as part of an agile team in a DevOps environment, with a focus of whole application systems and services (Front End and Back End). - Diagnose and resolve problems with application systems in the production environment, collaborating with team members in the fixing of faults as appropriate. This includes troubleshooting and resolving issues related to infrastructure, applications, and data. - Code according to industry standards and specifications. This includes writing secure, clean, maintainable, and efficient code that meets the organisation's coding standards and best practices. - Participating in all stages of the software development life cycle, including planning, design, development, testing, deployment, and maintenance. - Ccommunicate with team members, including the Delivery Manager and Product Owner in addition to collaborating with other team members and stakeholders to ensure that requirements are understood and that everyone is working toward the same goals. Skills & Experience Required: - Considerable experience in software engineering using Node.js and Azure components. Other technologies such as Anjular, JavaScript, HTML, CSS, PHP, and Selenium would be advantageous. - Excellent technical computing, analysis, design and development skills to a proven professional level including understanding the impact to business. - Understanding of software release processes: from receipt of incidents, analysis and then through the testing and release processes. - Extensive experience of developing within an Azure cloud environment. This will require you to have experience of some of the following: Microsoft Visual Studio, Azure Blobs, AppInsights, Azure Keyvault, API Management, Azure Active Directory, Azure Functions, AppGateway, CosmosDB. - Fully conversant with Agile and DevOps development methodology and concepts, including CI/CD coding, security testing best practice and standards . This must include a good understanding of CI/CD pipelines and development repositories such as Git. If you feel that this role is of interest, please get in contact by sending your CV with your contact number, and we will be in touch to discuss the role and our client in detail.
27/09/2024
Full time
Node.Js - Full Stack Developer - Lead/Senior Permanent Location: Ideally Berkshire with x1 day per week in the office but other locations around the UK will be considered. Sponsorship Available Salary: £65,000 - £77,000 + benefits Angular & Node.Js Full Stack Developer is sought by my Plc client who are growing a new continuous improvement, development and support team. This Agile team are responsible for maintaining and enhancing in-house developed applications across the organisation. The Lead Angular and Node.js Developer plays a pivotal role in the development and maintenance of applications and infrastructure to facilitate speedy software development and deployment, whilst supporting the current team. With a unique combination of development, technical support and IT operations, they ensure that the critical applications and products are consistently improved and updated to align with business requirements. They also help to identify and resolve complex incidents and problems while devising technical solutions that cater to the needs of the business. Day to day: - Design, develop and maintain web applications (Node.js & Angular) as part of an agile team in a DevOps environment, with a focus of whole application systems and services (Front End and Back End). - Diagnose and resolve problems with application systems in the production environment, collaborating with team members in the fixing of faults as appropriate. This includes troubleshooting and resolving issues related to infrastructure, applications, and data. - Code according to industry standards and specifications. This includes writing secure, clean, maintainable, and efficient code that meets the organisation's coding standards and best practices. - Participating in all stages of the software development life cycle, including planning, design, development, testing, deployment, and maintenance. - Ccommunicate with team members, including the Delivery Manager and Product Owner in addition to collaborating with other team members and stakeholders to ensure that requirements are understood and that everyone is working toward the same goals. Skills & Experience Required: - Considerable experience in software engineering using Node.js and Azure components. Other technologies such as Anjular, JavaScript, HTML, CSS, PHP, and Selenium would be advantageous. - Excellent technical computing, analysis, design and development skills to a proven professional level including understanding the impact to business. - Understanding of software release processes: from receipt of incidents, analysis and then through the testing and release processes. - Extensive experience of developing within an Azure cloud environment. This will require you to have experience of some of the following: Microsoft Visual Studio, Azure Blobs, AppInsights, Azure Keyvault, API Management, Azure Active Directory, Azure Functions, AppGateway, CosmosDB. - Fully conversant with Agile and DevOps development methodology and concepts, including CI/CD coding, security testing best practice and standards . This must include a good understanding of CI/CD pipelines and development repositories such as Git. If you feel that this role is of interest, please get in contact by sending your CV with your contact number, and we will be in touch to discuss the role and our client in detail.
One of the UK's leading consultancies is looking to bring on a Project Manager for there nuclear/defence programmes of work at a world known site/project. Job Title - Project Manager Location - Reading Contract Length - 12 Months Pay Rates - Up To £80 Hour (Inside IR35) This is a fantastic opportunity for a well experienced project manager to join the project at a pivotal point and have a direct impact on a highly secure project. Day to day duties: Work alongside the engineering manager, production operations team and ESH management team in order to deliver the scope of works required. Be the main focal point of contact for key questions regarding the management of designated projects Manage all key project artefacts and timelines including project scope, clean work and safety regarding the site Update key stakeholders in the project all the way to programme directors Maintain the electronic records of the project and ensure everyone is up to date with the record keeping of the set parts Required Skills: Primavera P6 Planning software is essential Project management qualification is essential Active clearance Time spent working on a nuclear/defence site in a PM position Please note this role requires active clearances
26/09/2024
Project-based
One of the UK's leading consultancies is looking to bring on a Project Manager for there nuclear/defence programmes of work at a world known site/project. Job Title - Project Manager Location - Reading Contract Length - 12 Months Pay Rates - Up To £80 Hour (Inside IR35) This is a fantastic opportunity for a well experienced project manager to join the project at a pivotal point and have a direct impact on a highly secure project. Day to day duties: Work alongside the engineering manager, production operations team and ESH management team in order to deliver the scope of works required. Be the main focal point of contact for key questions regarding the management of designated projects Manage all key project artefacts and timelines including project scope, clean work and safety regarding the site Update key stakeholders in the project all the way to programme directors Maintain the electronic records of the project and ensure everyone is up to date with the record keeping of the set parts Required Skills: Primavera P6 Planning software is essential Project management qualification is essential Active clearance Time spent working on a nuclear/defence site in a PM position Please note this role requires active clearances
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Identity and Access Management Engineer with strong ForgeRock experience. Candidate will be integrating internal applications with ForgeRock Identity suite using OAuth methodologies and custom scopes, coordinating directly with application development teams and enterprise architecture. Team Members collaborate daily for IAM System design and implementation, as well as assist with operational support in Identity and Access related functions. Responsibilities: Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned. Qualifications: Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Preferred (nice to have) Sailpoint Identity IQ administration or experience E-GRC/Archer ServiceNow Mainframe architecture CA-ACF2 Mainframe access control facilities Directory services, LDAP, and their inherent security (Active Directory, CA Directory). Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc)
26/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Identity and Access Management Engineer with strong ForgeRock experience. Candidate will be integrating internal applications with ForgeRock Identity suite using OAuth methodologies and custom scopes, coordinating directly with application development teams and enterprise architecture. Team Members collaborate daily for IAM System design and implementation, as well as assist with operational support in Identity and Access related functions. Responsibilities: Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned. Qualifications: Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Preferred (nice to have) Sailpoint Identity IQ administration or experience E-GRC/Archer ServiceNow Mainframe architecture CA-ACF2 Mainframe access control facilities Directory services, LDAP, and their inherent security (Active Directory, CA Directory). Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc)
Dynamics 365 SCM Analyst Manchester, Hybrid Permanent Role Overview: You'll be supporting the client through their AX2012 to D365 migration, ensuring that warehousing processes within D365 align with business needs, are fully functional, and correctly optimised. Responsibilities : Engage with stakeholders (warehousing, operations, supply chain managers) to understand the business requirements and identify how these map to D365 Warehousing features. Configure D365 Warehouse Management System (WMS) and Advanced Warehousing (AWMS) settings including locations, zones, and bins Create user-friendly training materials and deliver training sessions to warehouse staff, ensuring they are well-versed with D365 WMS functionalities Candidate Specific: Experience supporting an end-user through an AX to D365 migration 2+ years functional experience with D365 Warehousing/Supply Chain Management Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
26/09/2024
Full time
Dynamics 365 SCM Analyst Manchester, Hybrid Permanent Role Overview: You'll be supporting the client through their AX2012 to D365 migration, ensuring that warehousing processes within D365 align with business needs, are fully functional, and correctly optimised. Responsibilities : Engage with stakeholders (warehousing, operations, supply chain managers) to understand the business requirements and identify how these map to D365 Warehousing features. Configure D365 Warehouse Management System (WMS) and Advanced Warehousing (AWMS) settings including locations, zones, and bins Create user-friendly training materials and deliver training sessions to warehouse staff, ensuring they are well-versed with D365 WMS functionalities Candidate Specific: Experience supporting an end-user through an AX to D365 migration 2+ years functional experience with D365 Warehousing/Supply Chain Management Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
My Leading FinTech client are looking for a talented and motivated Supply Chain Operations Manager to build a strong working relationship with their network of repair and fulfilment vendors to deliver a best-in-class service while identifying and enabling operational improvements and expanding their capabilities where required. This is an amazing career opportunity in an aggressive growth company! The following skills/experience is required: Supply Chain background. Previously managed 3rd parties to deliver against set service levels. Experience with operational efficiency improvements. Experience with large datasets. Strong analytical skills. Excellent communication skills The following is desirable: Change management/Project management skills Salary: Excellent + bonus + package Location: London (good working from home options available) If you are interested in this Supply Chain Operations position and meet the above requirements please apply immediately.
26/09/2024
Full time
My Leading FinTech client are looking for a talented and motivated Supply Chain Operations Manager to build a strong working relationship with their network of repair and fulfilment vendors to deliver a best-in-class service while identifying and enabling operational improvements and expanding their capabilities where required. This is an amazing career opportunity in an aggressive growth company! The following skills/experience is required: Supply Chain background. Previously managed 3rd parties to deliver against set service levels. Experience with operational efficiency improvements. Experience with large datasets. Strong analytical skills. Excellent communication skills The following is desirable: Change management/Project management skills Salary: Excellent + bonus + package Location: London (good working from home options available) If you are interested in this Supply Chain Operations position and meet the above requirements please apply immediately.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Director of Cloud Engineering with strong AWS experience. Candidate will focus on growing and retaining extraordinary engineers and managers, and will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. Candidate will be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. Qualifications: 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP Networking, security, cloud operations, and performance tuning. A people-focused leadership style, with a track record of motivating and inspiring individuals and teams. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. Strong cross functional collaboration and influencing skills, including the ability to influence even without total formal authority. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including Firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design. Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred)
25/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Director of Cloud Engineering with strong AWS experience. Candidate will focus on growing and retaining extraordinary engineers and managers, and will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. Candidate will be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. Qualifications: 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP Networking, security, cloud operations, and performance tuning. A people-focused leadership style, with a track record of motivating and inspiring individuals and teams. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. Strong cross functional collaboration and influencing skills, including the ability to influence even without total formal authority. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including Firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design. Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred)
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Director of Cloud Engineering with strong AWS experience. Candidate will focus on growing and retaining extraordinary engineers and managers, and will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. Candidate will be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. Qualifications: 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP Networking, security, cloud operations, and performance tuning. A people-focused leadership style, with a track record of motivating and inspiring individuals and teams. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. Strong cross functional collaboration and influencing skills, including the ability to influence even without total formal authority. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including Firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design. Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred)
25/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Director of Cloud Engineering with strong AWS experience. Candidate will focus on growing and retaining extraordinary engineers and managers, and will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. Candidate will be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. Qualifications: 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP Networking, security, cloud operations, and performance tuning. A people-focused leadership style, with a track record of motivating and inspiring individuals and teams. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. Strong cross functional collaboration and influencing skills, including the ability to influence even without total formal authority. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including Firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design. Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred)
Request Technology - Craig Johnson
Chicago, Illinois
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
25/09/2024
Full time
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
25/09/2024
Full time
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Director, Cloud/Kubernetes Engineering. This director will be leading a team of 8 engineers, and they will be focused on AWS cloud, Kubernetes, containerization, and automation. This Director needs to be able to incorporate applications into the cloud/Kubernetes. This director needs to be technical and grew up very hands on technically. Responsibilities: In this role, you'll focus on growing and retaining extraordinary engineers and managers, and you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. you'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. you'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks. Manage a team Qualifications: Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate/Professional Certification 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP Networking, security, cloud operations, and performance tuning. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including Firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design.
25/09/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Director, Cloud/Kubernetes Engineering. This director will be leading a team of 8 engineers, and they will be focused on AWS cloud, Kubernetes, containerization, and automation. This Director needs to be able to incorporate applications into the cloud/Kubernetes. This director needs to be technical and grew up very hands on technically. Responsibilities: In this role, you'll focus on growing and retaining extraordinary engineers and managers, and you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. you'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. you'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks. Manage a team Qualifications: Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate/Professional Certification 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP Networking, security, cloud operations, and performance tuning. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including Firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design.
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Director, Cloud/Kubernetes Engineering. This director will be leading a team of 8 engineers, and they will be focused on AWS cloud, Kubernetes, containerization, and automation. This Director needs to be able to incorporate applications into the cloud/Kubernetes. This director needs to be technical and grew up very hands on technically. Responsibilities: In this role, you'll focus on growing and retaining extraordinary engineers and managers, and you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. you'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. you'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks. Manage a team Qualifications: Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate/Professional Certification 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP Networking, security, cloud operations, and performance tuning. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including Firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design.
25/09/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Director, Cloud/Kubernetes Engineering. This director will be leading a team of 8 engineers, and they will be focused on AWS cloud, Kubernetes, containerization, and automation. This Director needs to be able to incorporate applications into the cloud/Kubernetes. This director needs to be technical and grew up very hands on technically. Responsibilities: In this role, you'll focus on growing and retaining extraordinary engineers and managers, and you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. you'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. you'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks. Manage a team Qualifications: Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate/Professional Certification 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP Networking, security, cloud operations, and performance tuning. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including Firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design.
Director, Cloud Engineering Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP Networking, security, cloud operations, and performance tuning. Financial Services industry experience Experience with the following: Operating systems, including Linux. AWS services, with a strong focus on platform services and core services. Security, compliance, controls and their implementation within the cloud. Cloud networking principles, including Firewalls, VPCs, secure gateways and more. Containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Agile/Lean background for projects and project delivery. Automation, automation principles, and different aspects of pipelines and automation delivery. Certifications AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred) Responsibilities In this role, you will focus on growing and retaining extraordinary engineers and managers; you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. You'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. You'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks.
25/09/2024
Full time
Director, Cloud Engineering Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP Networking, security, cloud operations, and performance tuning. Financial Services industry experience Experience with the following: Operating systems, including Linux. AWS services, with a strong focus on platform services and core services. Security, compliance, controls and their implementation within the cloud. Cloud networking principles, including Firewalls, VPCs, secure gateways and more. Containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Agile/Lean background for projects and project delivery. Automation, automation principles, and different aspects of pipelines and automation delivery. Certifications AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred) Responsibilities In this role, you will focus on growing and retaining extraordinary engineers and managers; you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. You'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. You'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks.
Director, Cloud Engineering Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP Networking, security, cloud operations, and performance tuning. Financial Services industry experience Experience with the following: Operating systems, including Linux. AWS services, with a strong focus on platform services and core services. Security, compliance, controls and their implementation within the cloud. Cloud networking principles, including Firewalls, VPCs, secure gateways and more. Containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Agile/Lean background for projects and project delivery. Automation, automation principles, and different aspects of pipelines and automation delivery. Certifications AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred) Responsibilities In this role, you will focus on growing and retaining extraordinary engineers and managers; you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. You'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. You'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks.
25/09/2024
Full time
Director, Cloud Engineering Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP Networking, security, cloud operations, and performance tuning. Financial Services industry experience Experience with the following: Operating systems, including Linux. AWS services, with a strong focus on platform services and core services. Security, compliance, controls and their implementation within the cloud. Cloud networking principles, including Firewalls, VPCs, secure gateways and more. Containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Agile/Lean background for projects and project delivery. Automation, automation principles, and different aspects of pipelines and automation delivery. Certifications AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred) Responsibilities In this role, you will focus on growing and retaining extraordinary engineers and managers; you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. You'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. You'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks.
Hands-on Head of IT Support/Service Manager Location: South West Essex (On-site, 4 days per week) Salary: £40,000 - £55,000 per annum (Permanent) About the Company: A dynamic and growing organisation based in South West Essex is seeking a talented and experienced Hands-on Head of IT Support/Service Manager to lead their IT support team. This is a fantastic opportunity to join a customer-focused company that prides itself on delivering high-quality IT services and support. If you're a highly motivated IT professional with strong leadership skills and a passion for providing excellent service, we want to hear from you. Role Overview: As the Hands-on Head of IT Support/Service Manager, you will play a crucial role in managing and leading the IT support function. You will oversee the daily operations of the IT support team, ensure the efficient handling of support tickets, and provide hands-on assistance with technical issues when needed. Your role will be pivotal in maintaining a smooth IT environment for both internal users and external customers. Key Responsibilities: Team Leadership & Management: Lead, mentor, and manage the IT support team, ensuring high performance and professional development. Ticketing System Management: Oversee and manage the IT ticketing system, ensuring tickets are assigned, tracked, and resolved in a timely manner. Hands-on IT Support: Provide hands-on support across a wide range of IT functions, including desktop support, server management, and troubleshooting technical issues. Desktop Support & General IT: Act as a point of escalation for the team on complex desktop and general IT issues, ensuring seamless support for both internal teams and customers. Server Management & Migrations: Manage server operations, upgrades, and migrations to ensure optimal performance and minimal downtime. Security Awareness (Preferred): Experience or interest in IT security is highly beneficial, as you will contribute to maintaining the company's cybersecurity posture. Customer Support: Collaborate closely with customers to understand their IT needs and deliver outstanding support services, maintaining excellent customer relationships. Essential Skills & Experience: Proven experience in a similar IT Support Manager or Service Manager role, with hands-on experience in desktop and general IT support. Strong leadership skills, with the ability to lead a team and manage multiple tasks in a fast-paced environment. Proficiency in managing IT ticketing systems and ensuring timely resolution of issues. Experience with server management, migrations, and upgrades. Excellent problem-solving skills and a proactive approach to IT support challenges. Strong communication skills, with the ability to liaise effectively with both technical and non-technical stakeholders. Preferred: Experience or knowledge in IT security best practices and protocols. What We Offer: Competitive salary of £40,000 - £55,000 per annum, depending on experience. The opportunity to work 4 days on-site, providing a balanced work environment. A hands-on, diverse role where you will have a direct impact on IT operations and customer success. A supportive and collaborative team environment with opportunities for professional development. How to Apply: If you are a driven and experienced IT support professional looking for your next challenge in South West Essex, apply now to join our team! We look forward to hearing from you.
25/09/2024
Full time
Hands-on Head of IT Support/Service Manager Location: South West Essex (On-site, 4 days per week) Salary: £40,000 - £55,000 per annum (Permanent) About the Company: A dynamic and growing organisation based in South West Essex is seeking a talented and experienced Hands-on Head of IT Support/Service Manager to lead their IT support team. This is a fantastic opportunity to join a customer-focused company that prides itself on delivering high-quality IT services and support. If you're a highly motivated IT professional with strong leadership skills and a passion for providing excellent service, we want to hear from you. Role Overview: As the Hands-on Head of IT Support/Service Manager, you will play a crucial role in managing and leading the IT support function. You will oversee the daily operations of the IT support team, ensure the efficient handling of support tickets, and provide hands-on assistance with technical issues when needed. Your role will be pivotal in maintaining a smooth IT environment for both internal users and external customers. Key Responsibilities: Team Leadership & Management: Lead, mentor, and manage the IT support team, ensuring high performance and professional development. Ticketing System Management: Oversee and manage the IT ticketing system, ensuring tickets are assigned, tracked, and resolved in a timely manner. Hands-on IT Support: Provide hands-on support across a wide range of IT functions, including desktop support, server management, and troubleshooting technical issues. Desktop Support & General IT: Act as a point of escalation for the team on complex desktop and general IT issues, ensuring seamless support for both internal teams and customers. Server Management & Migrations: Manage server operations, upgrades, and migrations to ensure optimal performance and minimal downtime. Security Awareness (Preferred): Experience or interest in IT security is highly beneficial, as you will contribute to maintaining the company's cybersecurity posture. Customer Support: Collaborate closely with customers to understand their IT needs and deliver outstanding support services, maintaining excellent customer relationships. Essential Skills & Experience: Proven experience in a similar IT Support Manager or Service Manager role, with hands-on experience in desktop and general IT support. Strong leadership skills, with the ability to lead a team and manage multiple tasks in a fast-paced environment. Proficiency in managing IT ticketing systems and ensuring timely resolution of issues. Experience with server management, migrations, and upgrades. Excellent problem-solving skills and a proactive approach to IT support challenges. Strong communication skills, with the ability to liaise effectively with both technical and non-technical stakeholders. Preferred: Experience or knowledge in IT security best practices and protocols. What We Offer: Competitive salary of £40,000 - £55,000 per annum, depending on experience. The opportunity to work 4 days on-site, providing a balanced work environment. A hands-on, diverse role where you will have a direct impact on IT operations and customer success. A supportive and collaborative team environment with opportunities for professional development. How to Apply: If you are a driven and experienced IT support professional looking for your next challenge in South West Essex, apply now to join our team! We look forward to hearing from you.