IT Support Technician Our client, based in the Cheltenham area, are looking for an IT Support Technician to join their team on a permanent basis. Working very closely with the IT Manager, this role will be responsible for delivering onsite and remote IT support and escalating IT issues when necessary. This role will be suitable for someone at the beginning of their IT career or someone with a couple of years of experience looking to learn new skills/technologies from an experienced IT Manager. Main Duties: Delivery and installation of end-user hardware. Diagnosing and resolving hardware-based technical issues. Supporting and maintaining on-premise and cloud based Microsoft server/desktop environments. Active Directory/Office 365 Administration. Installation of software to desktops and laptops. Anti-virus installation and management. Maintaining and updating technical documentation as delegated. Experience: A passion for IT, with experience of working in an IT support Team including ability to manage and prioritise multiple activities. Be proactive, friendly and approachable with effective communication skills. Have a genuine concern for quality, striving to do an excellent job, as an individual and team member. A practical mindset and perseverance due to the nature of the role. Microsoft Dynamics knowledge will be an advantage Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
30/05/2023
Full time
IT Support Technician Our client, based in the Cheltenham area, are looking for an IT Support Technician to join their team on a permanent basis. Working very closely with the IT Manager, this role will be responsible for delivering onsite and remote IT support and escalating IT issues when necessary. This role will be suitable for someone at the beginning of their IT career or someone with a couple of years of experience looking to learn new skills/technologies from an experienced IT Manager. Main Duties: Delivery and installation of end-user hardware. Diagnosing and resolving hardware-based technical issues. Supporting and maintaining on-premise and cloud based Microsoft server/desktop environments. Active Directory/Office 365 Administration. Installation of software to desktops and laptops. Anti-virus installation and management. Maintaining and updating technical documentation as delegated. Experience: A passion for IT, with experience of working in an IT support Team including ability to manage and prioritise multiple activities. Be proactive, friendly and approachable with effective communication skills. Have a genuine concern for quality, striving to do an excellent job, as an individual and team member. A practical mindset and perseverance due to the nature of the role. Microsoft Dynamics knowledge will be an advantage Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Infrastructure Technician | Insurance or Financial Background Preferred | Windows | Networks | VMware | SAN Your new company Leading Insurance provider in Central London. Your new role You'll be responsible for supporting the infrastructure manager in all aspects of the management and control of our clients IT infrastructure globally. Experience working within the Insurance or Financial Services sectors is highly desirable. What you'll need to succeed As well as having outstanding communication and stakeholder management ability, you'll also require a broad range of technical skills. The successful candidate will be working in the following areas: Microsoft Windows Servers, Microsoft Windows clients Active Directory on-premises/Azure and Group Policy Management Microsoft Exchange, Microsoft SQL Server, Microsoft 365 Enterprise, and Teams Storage Area Network infrastructure Networking - Configuring network Switches Enterprise VMware (vCenter and vSphere) Backup Solutions - Veeam Microsoft PowerShell Firewall Rule Bases Infrastructure monitoring and logging tools - SolarWinds and similar products IT Security across network, server, and application layers, 2FA technologies Vulnerability Management, Endpoint security management, MDM solutions Email cloud services Patch management IP Phone systems Citrix Virtual Apps and Desktop What you'll get in return A completive salary of up to 52k is on offer, plus bonus, hybrid working, and comprehensive benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
30/05/2023
Full time
Infrastructure Technician | Insurance or Financial Background Preferred | Windows | Networks | VMware | SAN Your new company Leading Insurance provider in Central London. Your new role You'll be responsible for supporting the infrastructure manager in all aspects of the management and control of our clients IT infrastructure globally. Experience working within the Insurance or Financial Services sectors is highly desirable. What you'll need to succeed As well as having outstanding communication and stakeholder management ability, you'll also require a broad range of technical skills. The successful candidate will be working in the following areas: Microsoft Windows Servers, Microsoft Windows clients Active Directory on-premises/Azure and Group Policy Management Microsoft Exchange, Microsoft SQL Server, Microsoft 365 Enterprise, and Teams Storage Area Network infrastructure Networking - Configuring network Switches Enterprise VMware (vCenter and vSphere) Backup Solutions - Veeam Microsoft PowerShell Firewall Rule Bases Infrastructure monitoring and logging tools - SolarWinds and similar products IT Security across network, server, and application layers, 2FA technologies Vulnerability Management, Endpoint security management, MDM solutions Email cloud services Patch management IP Phone systems Citrix Virtual Apps and Desktop What you'll get in return A completive salary of up to 52k is on offer, plus bonus, hybrid working, and comprehensive benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Spectrum IT Recruitment (South) Ltd
Fareham, Hampshire
A well-established EPOS business based in Hampshire is requiring a Support Technician to join their team and to provide 1st/2nd line service desk support for customers - assisting them with hardware and software problems via phone, email and in person. This role will see you installing, diagnosing, repairing, maintaining and upgrading all software and hardware to ensure optimal performance. You will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required. The salary for this role is up to £28,000 + Bupa cover Role responsibilities: Ensuring customer's support issues are logged and recorded Resolve support issues Taking ownership of support calls until a satisfactory resolution is reached Escalation of complex issues to 2nd and 3rd line support Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's Install, upgrade, support and troubleshoot in house EPoS Application Install, upgrade, support and troubleshoot in house Back Office application Diagnose and quickly resolve a wide range of EPoS, Windows, and networking problems to help minimize downtime Troubleshooting network connectivity in a LAN/WAN environment Install, upgrade, support and troubleshoot EPoS hardware such as printers, cash drawers, and line displays Troubleshoot communication between Back Office application and EPoS application Skills and experience: Sound understanding of EPoS operations as well as business related processes and procedures Understanding of Server/Client setups Understanding of TCP/IP Networking principles for troubleshooting purpose Experience in using VNC and other remote access tools Excellent technical knowledge of PCs and desktop hardware Experience of Microsoft SQL Server Experience of all Windows Operating Systems Experience of Microsoft Services and Web Services Knowledge of Routers and Switches, as well as Firewalls TCP/IP Experience To find out more apply to this advert or contact Tom, Spectrum IT Recruitment Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
30/05/2023
Full time
A well-established EPOS business based in Hampshire is requiring a Support Technician to join their team and to provide 1st/2nd line service desk support for customers - assisting them with hardware and software problems via phone, email and in person. This role will see you installing, diagnosing, repairing, maintaining and upgrading all software and hardware to ensure optimal performance. You will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required. The salary for this role is up to £28,000 + Bupa cover Role responsibilities: Ensuring customer's support issues are logged and recorded Resolve support issues Taking ownership of support calls until a satisfactory resolution is reached Escalation of complex issues to 2nd and 3rd line support Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's Install, upgrade, support and troubleshoot in house EPoS Application Install, upgrade, support and troubleshoot in house Back Office application Diagnose and quickly resolve a wide range of EPoS, Windows, and networking problems to help minimize downtime Troubleshooting network connectivity in a LAN/WAN environment Install, upgrade, support and troubleshoot EPoS hardware such as printers, cash drawers, and line displays Troubleshoot communication between Back Office application and EPoS application Skills and experience: Sound understanding of EPoS operations as well as business related processes and procedures Understanding of Server/Client setups Understanding of TCP/IP Networking principles for troubleshooting purpose Experience in using VNC and other remote access tools Excellent technical knowledge of PCs and desktop hardware Experience of Microsoft SQL Server Experience of all Windows Operating Systems Experience of Microsoft Services and Web Services Knowledge of Routers and Switches, as well as Firewalls TCP/IP Experience To find out more apply to this advert or contact Tom, Spectrum IT Recruitment Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
IT Communication Support, IT Communication Technician, IT Support, IT Technician, Software and Hardware Sanderson are recruiting for an independent provider of telecoms who have over 8 years experience in the telecom industry for the position of an IT Communication Support. The company are offering this fantastic opportunity to join their small team allowing you to become an integral and valued part of the company, dealing with tech giants such as Apple and BT. They work in new tech and cloud migration and continue to be ahead of industry offering you the opportunity to become the best. The ideal candidate will have excellent customer service skills and experience as a managed service provider. They will have a brief understanding of cloud or azure and have an eager personality to expand on their knowledge. In your role as an IT Communication Support worker, you will be responsible for: Be a point of contact for all IT support requests and queries. Supporting people whenever they encounter challenges with computers, smart phones, tablets, printers and network devices. Maintaining and updating technical documentation regularly. Installing, configuring and maintaining software and hardware components of computer and network systems. Improving your knowledge and understanding across the various software and hardware technologies used. Apply today to find out more!
30/05/2023
Full time
IT Communication Support, IT Communication Technician, IT Support, IT Technician, Software and Hardware Sanderson are recruiting for an independent provider of telecoms who have over 8 years experience in the telecom industry for the position of an IT Communication Support. The company are offering this fantastic opportunity to join their small team allowing you to become an integral and valued part of the company, dealing with tech giants such as Apple and BT. They work in new tech and cloud migration and continue to be ahead of industry offering you the opportunity to become the best. The ideal candidate will have excellent customer service skills and experience as a managed service provider. They will have a brief understanding of cloud or azure and have an eager personality to expand on their knowledge. In your role as an IT Communication Support worker, you will be responsible for: Be a point of contact for all IT support requests and queries. Supporting people whenever they encounter challenges with computers, smart phones, tablets, printers and network devices. Maintaining and updating technical documentation regularly. Installing, configuring and maintaining software and hardware components of computer and network systems. Improving your knowledge and understanding across the various software and hardware technologies used. Apply today to find out more!
CPS Group are on the search for two L1 Desktop Support Technicians, to join our client on a 12 months basis. L1 Desktop Support Technician Location: Remote (Some adhoc travel onsite to South Wales) Duration: 12 months - Extensions likely Day Rate: TBC IR35 Status: Inside IR35 Languages: German and English - Essential Responsibilities: - 1st line support which your main responsibility will be in German. - Ticketing experience - Regular 1st line support experience If this looks like a suitable opportunity for you, do apply and we will be in touch. By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
30/05/2023
Project-based
CPS Group are on the search for two L1 Desktop Support Technicians, to join our client on a 12 months basis. L1 Desktop Support Technician Location: Remote (Some adhoc travel onsite to South Wales) Duration: 12 months - Extensions likely Day Rate: TBC IR35 Status: Inside IR35 Languages: German and English - Essential Responsibilities: - 1st line support which your main responsibility will be in German. - Ticketing experience - Regular 1st line support experience If this looks like a suitable opportunity for you, do apply and we will be in touch. By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
An exciting opportunity for a Field Technician or someone from a 2nd Line Support background. Position: Field Support Engineer Location: Edinburgh area (valid driving license required) Office: Midlothian Salary: £28,000 per annum plus benefits Responsibilities: Conduct regular, monthly visits to clients in the Edinburgh area to provide support for ongoing projects Provide help desk support when required, addressing technical issues and troubleshooting remotely Perform ad hoc duties as a field technician, including installations, repairs, and maintenance tasks Collaborate with the team to ensure seamless communication and effective project coordination Act as a technical resource for clients, offering expertise and guidance on system implementation and optimisation Continuously update and enhance technical knowledge to stay current with industry trends and best practices Maintain accurate records of client interactions, project progress, and technical documentation Uphold high standards of customer service, ensuring client satisfaction and building strong professional relationships Requirements: Valid driving license for travel to client sites in the Edinburgh area Previous experience in a similar field support or 2nd line support role is preferred Proficiency in providing help desk support and troubleshooting technical issues Strong technical aptitude and knowledge of relevant systems, hardware, and software Excellent communication and interpersonal skills to effectively interact with clients and team members Ability to work independently and manage time effectively to meet project deadlines Problem-solving mindset and ability to adapt to different client environments Commitment to continuous learning and professional development Please note that this job description provides a general outline of the position and its responsibilities. Actual duties and requirements may vary based on the specific needs of the company and the individual's role within the team. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
30/05/2023
Full time
An exciting opportunity for a Field Technician or someone from a 2nd Line Support background. Position: Field Support Engineer Location: Edinburgh area (valid driving license required) Office: Midlothian Salary: £28,000 per annum plus benefits Responsibilities: Conduct regular, monthly visits to clients in the Edinburgh area to provide support for ongoing projects Provide help desk support when required, addressing technical issues and troubleshooting remotely Perform ad hoc duties as a field technician, including installations, repairs, and maintenance tasks Collaborate with the team to ensure seamless communication and effective project coordination Act as a technical resource for clients, offering expertise and guidance on system implementation and optimisation Continuously update and enhance technical knowledge to stay current with industry trends and best practices Maintain accurate records of client interactions, project progress, and technical documentation Uphold high standards of customer service, ensuring client satisfaction and building strong professional relationships Requirements: Valid driving license for travel to client sites in the Edinburgh area Previous experience in a similar field support or 2nd line support role is preferred Proficiency in providing help desk support and troubleshooting technical issues Strong technical aptitude and knowledge of relevant systems, hardware, and software Excellent communication and interpersonal skills to effectively interact with clients and team members Ability to work independently and manage time effectively to meet project deadlines Problem-solving mindset and ability to adapt to different client environments Commitment to continuous learning and professional development Please note that this job description provides a general outline of the position and its responsibilities. Actual duties and requirements may vary based on the specific needs of the company and the individual's role within the team. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Senior IT Technician Responsibilities: Establish, maintain and employ corporate guidelines for the management of systems infrastructure. Perform server and network appliance installation, configuration, optimization, and upgrades (software and hardware) as required. Proactively monitor systems performance and ensure optimal operation of technical infrastructure. Maintain up-to-date backup and recovery procedures, perform regular tests of these procedures. Provide assistance with project-related activities such as research, documentation, and testing for new/proposed technical solutions. Administer security, access, and utilization of technical infrastructure (systems) and ensure a constant focus on information security. Provide 1st and 2nd level support to users. Perform problem determination of systems infrastructure-related problems and identify potential causes and solutions. Develop and maintain pertinent systems documentation for IT as well as end-users. Manage the software and hardware inventory, including licensing of 3rd party software and computer/server room equipment. Essential Working Knowledge Of: IT Certification (Microsoft/CompTIA or bachelor's degree in computer science or information Systems. Proven IT experience including time spent in a Server/Network administration role. Proven experience in the configuration and hardening of network and Microsoft server OSes including patch management, and disk encryption. Administration experience in a Microsoft Active Directory environment including Group Policy and certificate authority management as well as PowerShell Scripting. Experience with Windows Servers, Microsoft SQL, M365, Firewalls, VPNs, networking, routing, switching, and IP telephony. Experience with both VMWare and Microsoft virtualization technologies. A strong customer support background including 1st/2nd line technical support to end-users in an ITIL environment. Ability to obtain and maintain SC/DV level security clearance
30/05/2023
Full time
Senior IT Technician Responsibilities: Establish, maintain and employ corporate guidelines for the management of systems infrastructure. Perform server and network appliance installation, configuration, optimization, and upgrades (software and hardware) as required. Proactively monitor systems performance and ensure optimal operation of technical infrastructure. Maintain up-to-date backup and recovery procedures, perform regular tests of these procedures. Provide assistance with project-related activities such as research, documentation, and testing for new/proposed technical solutions. Administer security, access, and utilization of technical infrastructure (systems) and ensure a constant focus on information security. Provide 1st and 2nd level support to users. Perform problem determination of systems infrastructure-related problems and identify potential causes and solutions. Develop and maintain pertinent systems documentation for IT as well as end-users. Manage the software and hardware inventory, including licensing of 3rd party software and computer/server room equipment. Essential Working Knowledge Of: IT Certification (Microsoft/CompTIA or bachelor's degree in computer science or information Systems. Proven IT experience including time spent in a Server/Network administration role. Proven experience in the configuration and hardening of network and Microsoft server OSes including patch management, and disk encryption. Administration experience in a Microsoft Active Directory environment including Group Policy and certificate authority management as well as PowerShell Scripting. Experience with Windows Servers, Microsoft SQL, M365, Firewalls, VPNs, networking, routing, switching, and IP telephony. Experience with both VMWare and Microsoft virtualization technologies. A strong customer support background including 1st/2nd line technical support to end-users in an ITIL environment. Ability to obtain and maintain SC/DV level security clearance
Global Technology Solutions Ltd
Watford, Hertfordshire
We have an exciting opportunity for a Junior Desktop Support Engineer/IT Technician to join a blue chip organisation in Watford on an initial 12 month contract with likely extensions *Umbrella contractors only as role is Inside IR35* * Responsibilities: Testing & wiping iPhone 12 devices Support Reports Confirming return of leavers mobile devices to warehouse and updating trackers answering emails/queries/sim orders Packaging and returning returned duplicate iPhone 12 orders Collating current orders to be passed to Project team and then closing the Tasks in ServiceNow Working through returned phones to the warehouse, Checking them over to see if they can be re-used Updating to the latest iOS Cleaning phones Check the ServiceNow queue for Damaged/Faulty replacements Reach out to the user for delivery details Package the device and book a courier to deliver this. Collating delivery details for delivery and sending to O2 - Dealing with Incidents passed to the queue from SD or onsite teams Updating Asset Database Logging Warranty Calls Key Experience Needed - Some previous experience in an IT Role or IT qualifications required - Experience with Apple devices ideal So if you are a Junior Desktop Support Engineer/IT Technician looking for your next exciting role please apply today! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
30/05/2023
Project-based
We have an exciting opportunity for a Junior Desktop Support Engineer/IT Technician to join a blue chip organisation in Watford on an initial 12 month contract with likely extensions *Umbrella contractors only as role is Inside IR35* * Responsibilities: Testing & wiping iPhone 12 devices Support Reports Confirming return of leavers mobile devices to warehouse and updating trackers answering emails/queries/sim orders Packaging and returning returned duplicate iPhone 12 orders Collating current orders to be passed to Project team and then closing the Tasks in ServiceNow Working through returned phones to the warehouse, Checking them over to see if they can be re-used Updating to the latest iOS Cleaning phones Check the ServiceNow queue for Damaged/Faulty replacements Reach out to the user for delivery details Package the device and book a courier to deliver this. Collating delivery details for delivery and sending to O2 - Dealing with Incidents passed to the queue from SD or onsite teams Updating Asset Database Logging Warranty Calls Key Experience Needed - Some previous experience in an IT Role or IT qualifications required - Experience with Apple devices ideal So if you are a Junior Desktop Support Engineer/IT Technician looking for your next exciting role please apply today! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
IT Service Desk Technician (1st and 2nd Line Support) About the job The IT ServiceDesk Technician will be responsible for providing 1st & 2nd line technical support to colleagues in both my client's Newport & Amsterdam offices, and also to those working remotely. You will be the first point of contact for all hardware and software support queries, taking ownership of user problems and being proactive to resolve them in a timely manner. This is a key role within the team and demands a technically astute person with excellent customer facing skills. Skills and Experience Required Previous IT support experience in a 1st or 2nd line role Ability to troubleshoot both software and hardware issues Strong attention to detail Ability to work individually and collaboratively A strong work ethic and a willingness to learn and adapt Good communication skills (written and spoken). A good working knowledge of the following technologies is required: Microsoft Active Directory, DNS, DHCP, Group Policy and DFS Microsoft Windows 10 & 11 Microsoft Office Desktop applications (Word, Excel, PowerPoint, Outlook, OneDrive, InTune) Microsoft 365 applications (Teams, SharePoint Online, Exchange Online) Microsoft Azure Active Directory iOS device deployment. Employee Benefits 25 days' Annual Leave (with the option to buy and sell more) Bonus Scheme based on performance Company Pension Scheme - 5% employee and employer contributions Private Medical Healthcare Group Life Insurance (4x basic annual salary) Employee Assistance Programme Cycle to Work Scheme Access to Occupational Sick Pay Enhanced Maternity & Paternity Benefits Comprehensive Performance and Development Framework Social Events Committee Refer a friend' bonus scheme (£1,000 per referral) Long service awards. Salary up to £30,000 per annum This role is primarily office based with the opportunity to possibly work one day per week from home. About the Organisation Excellent opportunity to join a dynamic and cooperative working environment which is focused on continuous improvement. Operating across Europe in 13 different countries; my client's richly diverse team speak 18 different languages between them and they take every opportunity to celebrate their diverse backgrounds and cultures. Currently undergoing an ambitious growth strategy, it is an exciting time to join the organisation. Please apply either by using the link provided or by emailing your CV direct to me. Alternatively, you can call for more information on the number shown below. Easton Haines Consultancy is a specialist recruitment business for the IT industry. No terminology in the advertisement is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary or contract vacancies we are acting as an Employment business. Please note that, unfortunately, due to the high level of applications, we are only able to respond to those candidates whose CVs match the job requirements. Please note that by applying for this role you give Easton Haines authority to process your data in respect of this specific role and to notify you of other suitable job opportunities; we will not share your data with third parties without your prior agreement and out Privacy Policy can be viewed on our website
30/05/2023
Full time
IT Service Desk Technician (1st and 2nd Line Support) About the job The IT ServiceDesk Technician will be responsible for providing 1st & 2nd line technical support to colleagues in both my client's Newport & Amsterdam offices, and also to those working remotely. You will be the first point of contact for all hardware and software support queries, taking ownership of user problems and being proactive to resolve them in a timely manner. This is a key role within the team and demands a technically astute person with excellent customer facing skills. Skills and Experience Required Previous IT support experience in a 1st or 2nd line role Ability to troubleshoot both software and hardware issues Strong attention to detail Ability to work individually and collaboratively A strong work ethic and a willingness to learn and adapt Good communication skills (written and spoken). A good working knowledge of the following technologies is required: Microsoft Active Directory, DNS, DHCP, Group Policy and DFS Microsoft Windows 10 & 11 Microsoft Office Desktop applications (Word, Excel, PowerPoint, Outlook, OneDrive, InTune) Microsoft 365 applications (Teams, SharePoint Online, Exchange Online) Microsoft Azure Active Directory iOS device deployment. Employee Benefits 25 days' Annual Leave (with the option to buy and sell more) Bonus Scheme based on performance Company Pension Scheme - 5% employee and employer contributions Private Medical Healthcare Group Life Insurance (4x basic annual salary) Employee Assistance Programme Cycle to Work Scheme Access to Occupational Sick Pay Enhanced Maternity & Paternity Benefits Comprehensive Performance and Development Framework Social Events Committee Refer a friend' bonus scheme (£1,000 per referral) Long service awards. Salary up to £30,000 per annum This role is primarily office based with the opportunity to possibly work one day per week from home. About the Organisation Excellent opportunity to join a dynamic and cooperative working environment which is focused on continuous improvement. Operating across Europe in 13 different countries; my client's richly diverse team speak 18 different languages between them and they take every opportunity to celebrate their diverse backgrounds and cultures. Currently undergoing an ambitious growth strategy, it is an exciting time to join the organisation. Please apply either by using the link provided or by emailing your CV direct to me. Alternatively, you can call for more information on the number shown below. Easton Haines Consultancy is a specialist recruitment business for the IT industry. No terminology in the advertisement is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary or contract vacancies we are acting as an Employment business. Please note that, unfortunately, due to the high level of applications, we are only able to respond to those candidates whose CVs match the job requirements. Please note that by applying for this role you give Easton Haines authority to process your data in respect of this specific role and to notify you of other suitable job opportunities; we will not share your data with third parties without your prior agreement and out Privacy Policy can be viewed on our website
IT Technician | £20,000 - £25,000 (DOE) | Permanent | Great Benefits | MSP Your new company I am excited to be working with a small organisation who provide high quality, efficient and friendly IT Support to small and medium size businesses. This company values themselves on providing a great service and going the extra mile for the clients. Your new role In this exciting opportunity as an IT Technician you will be overseeing the daily operations of their helpdesk, providing 1st and 2nd Line support for external businesses. You will also be responsible for installing Servers as well as Software and Hardware installations for the customers/clients. This provides a great opportunity to learn new tools and technologies and develop your skill set even further. What you'll need to succeed To succeed in this role, you will need the following: A good understanding with the Microsoft product set Experience with M365 A good understanding of networking Experience with Windows 10/11 OS Lateral thinker Great customer service skills Experience as IT Support IT related Certificate of Higher Education (HND, Foundation degree, BSc and MSc etc) What you'll get in return If you succeed in this role, you will receive great benefits, such as: Annual bonus Being apart of a quickly expanding organisation Excellent onsite welfare facilities 21 days annual leave + 8 bank holidays Offers a great company pension A huge opportunity to learn and develop your skill set What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
30/05/2023
Full time
IT Technician | £20,000 - £25,000 (DOE) | Permanent | Great Benefits | MSP Your new company I am excited to be working with a small organisation who provide high quality, efficient and friendly IT Support to small and medium size businesses. This company values themselves on providing a great service and going the extra mile for the clients. Your new role In this exciting opportunity as an IT Technician you will be overseeing the daily operations of their helpdesk, providing 1st and 2nd Line support for external businesses. You will also be responsible for installing Servers as well as Software and Hardware installations for the customers/clients. This provides a great opportunity to learn new tools and technologies and develop your skill set even further. What you'll need to succeed To succeed in this role, you will need the following: A good understanding with the Microsoft product set Experience with M365 A good understanding of networking Experience with Windows 10/11 OS Lateral thinker Great customer service skills Experience as IT Support IT related Certificate of Higher Education (HND, Foundation degree, BSc and MSc etc) What you'll get in return If you succeed in this role, you will receive great benefits, such as: Annual bonus Being apart of a quickly expanding organisation Excellent onsite welfare facilities 21 days annual leave + 8 bank holidays Offers a great company pension A huge opportunity to learn and develop your skill set What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
IT Technician | £20,000 - £25,000 (DOE) | Permanent | Great Benefits | MSP Your new company I am excited to be working with a small organisation who provide high quality, efficient and friendly IT Support to small and medium size businesses. This company values themselves on providing a great service and going the extra mile for the clients. Your new role In this exciting opportunity as an IT Technician you will be overseeing the daily operations of their helpdesk, providing 1st and 2nd Line support for external businesses. You will also be responsible for installing Servers as well as Software and Hardware installations for the customers/clients. This provides a great opportunity to learn new tools and technologies and develop your skill set even further. What you'll need to succeed To succeed in this role, you will need the following: A good understanding with the Microsoft product set Experience with M365 A good understanding of networking Experience with Windows 10/11 OS Lateral thinker Great customer service skills Experience as IT Support IT related Certificate of Higher Education (HND, Foundation degree, BSc and MSc etc) What you'll get in return If you succeed in this role, you will receive great benefits, such as: Annual bonus Being apart of a quickly expanding organisation Excellent onsite welfare facilities 21 days annual leave + 8 bank holidays Offers a great company pension A huge opportunity to learn and develop your skill set What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
30/05/2023
Full time
IT Technician | £20,000 - £25,000 (DOE) | Permanent | Great Benefits | MSP Your new company I am excited to be working with a small organisation who provide high quality, efficient and friendly IT Support to small and medium size businesses. This company values themselves on providing a great service and going the extra mile for the clients. Your new role In this exciting opportunity as an IT Technician you will be overseeing the daily operations of their helpdesk, providing 1st and 2nd Line support for external businesses. You will also be responsible for installing Servers as well as Software and Hardware installations for the customers/clients. This provides a great opportunity to learn new tools and technologies and develop your skill set even further. What you'll need to succeed To succeed in this role, you will need the following: A good understanding with the Microsoft product set Experience with M365 A good understanding of networking Experience with Windows 10/11 OS Lateral thinker Great customer service skills Experience as IT Support IT related Certificate of Higher Education (HND, Foundation degree, BSc and MSc etc) What you'll get in return If you succeed in this role, you will receive great benefits, such as: Annual bonus Being apart of a quickly expanding organisation Excellent onsite welfare facilities 21 days annual leave + 8 bank holidays Offers a great company pension A huge opportunity to learn and develop your skill set What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
School IT Network Manager Akkodis are currently working in partnership with a market leading IT Services provider to recruit an experienced School IT Network Manager to work with one of their major clients in Greenwich. The Role As the School IT Network Manager, you will work with wider teams within the service provider and with the on-site IT Technician, providing day to day management of the School's ICT systems to ensure a robust and stable platform for the delivery of teaching and learning. The Responsibilities Accountable for the on-site daily management of the IT Systems and Services of the client, ensuring that Service Level Agreements are attained Providing excellent technical support and first-class customer service with a high degree of customer satisfaction, delivered with honesty, transparency and respectfulness. Responsible for the management of Incident requests ensuring that all aspects of Quality assurance and Best Practice are adhered to, in accordance with ITIL principles Working pro-actively to continually improve the IT environment, to meet or exceed the school's educational and administrative requirements, via continual service improvement programmes Being the prime point of contact for the management of service availability for students and staff to meet the school's requirements for Teaching and Learning The Requirements Proven customer facing onsite support experience in an Education IT support role Knowledge/Experience of Service Management Principles Detailed knowledge of Microsoft Operating Systems including, Windows 10 and Windows Server 2012/2016/2019 (including virtual & physical server applications) products. Detailed knowledge of Administration & support experience of Microsoft applications including Office, Microsoft 365 (OneDrive, SharePoint, Teams, etc), Google Classroom, SCCM/MDT and DPM Hyper-V/Vmware and server hardware support Knowledge/experience of AD, DNS, DHCP and Group Policy support & administration Detailed working knowledge of backup technologies and recovery processes An understanding of LAN/WLAN topologies Ability to compile incident and service status reports Excellent organisational and communication skills, up to senior leadership level Strong customer service skills, who can work under pressure to deliver a high standard of service at all times Able to adapt to a changing environment Aptitude for imparting knowledge to others Ability to tailor communication to non-technical staff If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
26/05/2023
Full time
School IT Network Manager Akkodis are currently working in partnership with a market leading IT Services provider to recruit an experienced School IT Network Manager to work with one of their major clients in Greenwich. The Role As the School IT Network Manager, you will work with wider teams within the service provider and with the on-site IT Technician, providing day to day management of the School's ICT systems to ensure a robust and stable platform for the delivery of teaching and learning. The Responsibilities Accountable for the on-site daily management of the IT Systems and Services of the client, ensuring that Service Level Agreements are attained Providing excellent technical support and first-class customer service with a high degree of customer satisfaction, delivered with honesty, transparency and respectfulness. Responsible for the management of Incident requests ensuring that all aspects of Quality assurance and Best Practice are adhered to, in accordance with ITIL principles Working pro-actively to continually improve the IT environment, to meet or exceed the school's educational and administrative requirements, via continual service improvement programmes Being the prime point of contact for the management of service availability for students and staff to meet the school's requirements for Teaching and Learning The Requirements Proven customer facing onsite support experience in an Education IT support role Knowledge/Experience of Service Management Principles Detailed knowledge of Microsoft Operating Systems including, Windows 10 and Windows Server 2012/2016/2019 (including virtual & physical server applications) products. Detailed knowledge of Administration & support experience of Microsoft applications including Office, Microsoft 365 (OneDrive, SharePoint, Teams, etc), Google Classroom, SCCM/MDT and DPM Hyper-V/Vmware and server hardware support Knowledge/experience of AD, DNS, DHCP and Group Policy support & administration Detailed working knowledge of backup technologies and recovery processes An understanding of LAN/WLAN topologies Ability to compile incident and service status reports Excellent organisational and communication skills, up to senior leadership level Strong customer service skills, who can work under pressure to deliver a high standard of service at all times Able to adapt to a changing environment Aptitude for imparting knowledge to others Ability to tailor communication to non-technical staff If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
The role of Gauge Control & Metrology Engineer will be to be responsible for leading Metrology & Gauge Calibration/Development processes, ensuring that gauges and equipment are maintained and calibration traceable to UKAS 17025 where ever possible, and to also ensure gauge tracking and certification system is maintained for IATF 16949 compliance. You will also lead the training & development of Gauge Control & Metrology Technicians and Manufacturing/Development Engineers in metrology and measurement techniques. Key responsibilities To ensure each member of the team complies with health and safety requirements at all times To calibrate gauges as per the recall cadence. To maintain gauge calibration, recall information and certification, by ensuring the central computer system is kept up to date on the location and condition of all gauging. To manage external & 3rd party gauges to ensure they are calibrated on time (liaise with supplier, obtain quotes, raise Purchase Request etc ). To work closely with engineers to define the characteristics to be checked when a new gauge is introduced and provide MSA Studies as per IATF 16949 requirements. To maintain and/or repair gauging to minimize line stoppage. To manage the day to day activities of the Gauge Technicians to ensure that Manufacturing is supported and all gauging is under calibration control at the defined frequency (collecting and exchanging gauges that are due for recalibration on a daily basis which will ensure minimal disruption to the production process). To perform measurement work to support manufacturing or quality using metrology equipment and provide detailed reports Coach and train site personal in all aspects of Metrology and Measurement techniques as required. To train and coach Operators, Setters and Work Group Leaders to ensure they are competent in their gauging roles To design and implement gauging continuous Improvement initiatives To load data and present zone SPQVC information at daily review meetings What we're looking for SKILLS Mandatory Ability to motivate others to meet the demands of the production schedule Analytical skills Self-motivated and have a strong and flexible attitude towards work QUALIFICATIONS/EDUCATIONAL/EXPERIENCE Mandatory Engineering Apprentice as a minimum 3+ Years previous experience in a relevant engineering sector
26/05/2023
Full time
The role of Gauge Control & Metrology Engineer will be to be responsible for leading Metrology & Gauge Calibration/Development processes, ensuring that gauges and equipment are maintained and calibration traceable to UKAS 17025 where ever possible, and to also ensure gauge tracking and certification system is maintained for IATF 16949 compliance. You will also lead the training & development of Gauge Control & Metrology Technicians and Manufacturing/Development Engineers in metrology and measurement techniques. Key responsibilities To ensure each member of the team complies with health and safety requirements at all times To calibrate gauges as per the recall cadence. To maintain gauge calibration, recall information and certification, by ensuring the central computer system is kept up to date on the location and condition of all gauging. To manage external & 3rd party gauges to ensure they are calibrated on time (liaise with supplier, obtain quotes, raise Purchase Request etc ). To work closely with engineers to define the characteristics to be checked when a new gauge is introduced and provide MSA Studies as per IATF 16949 requirements. To maintain and/or repair gauging to minimize line stoppage. To manage the day to day activities of the Gauge Technicians to ensure that Manufacturing is supported and all gauging is under calibration control at the defined frequency (collecting and exchanging gauges that are due for recalibration on a daily basis which will ensure minimal disruption to the production process). To perform measurement work to support manufacturing or quality using metrology equipment and provide detailed reports Coach and train site personal in all aspects of Metrology and Measurement techniques as required. To train and coach Operators, Setters and Work Group Leaders to ensure they are competent in their gauging roles To design and implement gauging continuous Improvement initiatives To load data and present zone SPQVC information at daily review meetings What we're looking for SKILLS Mandatory Ability to motivate others to meet the demands of the production schedule Analytical skills Self-motivated and have a strong and flexible attitude towards work QUALIFICATIONS/EDUCATIONAL/EXPERIENCE Mandatory Engineering Apprentice as a minimum 3+ Years previous experience in a relevant engineering sector
AutoCAD Technician Your new company Your new company Hays Recruitment are looking for an AutoCAD Technician. Our client is seeking a skilled AutoCAD Technician to join their team and help implement and setup a drawing register and change controls factory wide. The successful candidate will be responsible for implementing and maintaining the drawing register and assisting the Quality, Health & Safety, Engineering, and any project teams with up-to-date existing drawings, walkdowns, snagging and handover approvals. Reporting to the Site Maintenance Manager. Our client employs over 900 people in 8 countries globally - and are continuing to grow. From production specialists to R&D experts, finance, marketing, sales and so much more. Our client specialises in three main areas as a food production company. Dairy, Nutrition and Taste. Your new role Work with engineering and production managers to create and update 2D/3D P&IDs and engineering drawings using AutoCAD. Be part of small project teams to update any changes completed in house. Manage and support any external company contracted to update/generate P&IDs and snag accordingly. Review drawings regularly to ensure all are up to date and current. Walkdown and snagging of any project handovers/P&ID packs at final stages of projects. Maintain a high level of accuracy and attention to detail in all work. Create and maintain a controlled drawing and documentation storage system allowing all users access to non-editable PDF versions of all documents. Review and check existing drawings and help bring in a system of change control to stop drawings being outdated with uncaptured modifications. Collaborate with Quality, Environmental and Health & Safety to ensure all layouts required are up to date and audit ready including BRC, ATEX/HAZOP and LOTOs. Get involved with internal projects and generate works drawings and complete walkdowns and snagging of same. Take all handover packages from larger projects and snag P&IDs, drawings and other associated items and incorporate them into the document control system. Work with the engineering department to generate any required machining drawings and store any supplier drawings in the correct location. Import asset part drawings to the PEMAC (CMMS) system to allow easy access. Carry out works in accordance with Business Excellence Processes. What you'll need to succeed Minimum 2 years' experience in piping design using AutoCAD 2/3D. Engineering Qualification with experience of drawing/modifying drawings using AutoCAD 2/3D. Familiarity with hygienic piping manufacturing design and plant layout would be advantageous. Experience with Plant 3D and/or Plant P&ID desirable. Knowledge of ATEX regulations would be beneficial. Strong organisational skills/multi-tasking ability. Excellent attention to detail. Effective communication skills. Ability to work in a fast paced, highly regulated environment. What you'll get in return The successful candidate will get to work in a global company during an exciting period of growth. The client is offering a base salary of 35k - 40k. On site parking. Pension after 6 months, discounted products and social/community aspects. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Ireland is a trading division of Hays Specialist Recruitment (Ireland) Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
26/05/2023
Full time
AutoCAD Technician Your new company Your new company Hays Recruitment are looking for an AutoCAD Technician. Our client is seeking a skilled AutoCAD Technician to join their team and help implement and setup a drawing register and change controls factory wide. The successful candidate will be responsible for implementing and maintaining the drawing register and assisting the Quality, Health & Safety, Engineering, and any project teams with up-to-date existing drawings, walkdowns, snagging and handover approvals. Reporting to the Site Maintenance Manager. Our client employs over 900 people in 8 countries globally - and are continuing to grow. From production specialists to R&D experts, finance, marketing, sales and so much more. Our client specialises in three main areas as a food production company. Dairy, Nutrition and Taste. Your new role Work with engineering and production managers to create and update 2D/3D P&IDs and engineering drawings using AutoCAD. Be part of small project teams to update any changes completed in house. Manage and support any external company contracted to update/generate P&IDs and snag accordingly. Review drawings regularly to ensure all are up to date and current. Walkdown and snagging of any project handovers/P&ID packs at final stages of projects. Maintain a high level of accuracy and attention to detail in all work. Create and maintain a controlled drawing and documentation storage system allowing all users access to non-editable PDF versions of all documents. Review and check existing drawings and help bring in a system of change control to stop drawings being outdated with uncaptured modifications. Collaborate with Quality, Environmental and Health & Safety to ensure all layouts required are up to date and audit ready including BRC, ATEX/HAZOP and LOTOs. Get involved with internal projects and generate works drawings and complete walkdowns and snagging of same. Take all handover packages from larger projects and snag P&IDs, drawings and other associated items and incorporate them into the document control system. Work with the engineering department to generate any required machining drawings and store any supplier drawings in the correct location. Import asset part drawings to the PEMAC (CMMS) system to allow easy access. Carry out works in accordance with Business Excellence Processes. What you'll need to succeed Minimum 2 years' experience in piping design using AutoCAD 2/3D. Engineering Qualification with experience of drawing/modifying drawings using AutoCAD 2/3D. Familiarity with hygienic piping manufacturing design and plant layout would be advantageous. Experience with Plant 3D and/or Plant P&ID desirable. Knowledge of ATEX regulations would be beneficial. Strong organisational skills/multi-tasking ability. Excellent attention to detail. Effective communication skills. Ability to work in a fast paced, highly regulated environment. What you'll get in return The successful candidate will get to work in a global company during an exciting period of growth. The client is offering a base salary of 35k - 40k. On site parking. Pension after 6 months, discounted products and social/community aspects. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Ireland is a trading division of Hays Specialist Recruitment (Ireland) Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Shared Service Desk Technician Permanent Based in Watford, Hertfordshire - Regular travel to client sites as and when needed (5 days a week on site) Salary up to £30,000 Our aim is to deliver exceptional service to our customers in corporate and public sector organisations. As an IT solutions provider, our client delivers best of solutions, from hardware and software to networking, cloud and support services. What you'll be doing As a Service Desk Technician, you will be working in a team of 8, providing remote support to upwards of 30 managed services clients. As part of the role, there will be some requirement to travel to Cambridge, Bristol & London, so a driving licence will be required for this position. When not on customer sites, your place of work will be our HQ in Watford. This role is working Monday to Friday 8.30am - 5.30pm Providing 1st - 2nd line support covering; Microsoft 365, Office Applications, Intune and Azure Working both in the head office in Watford and on customer sites Providing both remote and deskside support for end-users Semi-regular and ad-hoc visits to customer sites Performing project work with customers, either individually or as part of a team The skills you'll need/role requirements Full driving licence and a willingness to travel At least 3 years' experience in the IT industry, with relevant apprenticeship or qualifications Experience at a managed services provider Due to high volume we can only respond to applications that match the criteria
26/05/2023
Full time
Shared Service Desk Technician Permanent Based in Watford, Hertfordshire - Regular travel to client sites as and when needed (5 days a week on site) Salary up to £30,000 Our aim is to deliver exceptional service to our customers in corporate and public sector organisations. As an IT solutions provider, our client delivers best of solutions, from hardware and software to networking, cloud and support services. What you'll be doing As a Service Desk Technician, you will be working in a team of 8, providing remote support to upwards of 30 managed services clients. As part of the role, there will be some requirement to travel to Cambridge, Bristol & London, so a driving licence will be required for this position. When not on customer sites, your place of work will be our HQ in Watford. This role is working Monday to Friday 8.30am - 5.30pm Providing 1st - 2nd line support covering; Microsoft 365, Office Applications, Intune and Azure Working both in the head office in Watford and on customer sites Providing both remote and deskside support for end-users Semi-regular and ad-hoc visits to customer sites Performing project work with customers, either individually or as part of a team The skills you'll need/role requirements Full driving licence and a willingness to travel At least 3 years' experience in the IT industry, with relevant apprenticeship or qualifications Experience at a managed services provider Due to high volume we can only respond to applications that match the criteria
24 hour Operations Centre Technician Contract- 6 month rolling with the possibility of permanence if all goes well Location- Bracknell (Local Candidates Only) 12 hours shifts days and nights, 4 days on, 4 days off I am currently undertaking a Search for a 24 hour Operations Centre Technician role for a leading client. Candidates will require relevant experience with a proven track record working at this level. The role holder works under limited supervision generally in routine business as usual situations supporting several products, product sets and systems to help maintain the availability of the IT services delivered to end users. The role holder is also able to resolve non routine issues and recognizes the importance of meeting Service Level Agreements and is focused on meeting customer expectations. The role holder will resolve escalations from other team members and will have a good knowledge of their working area, processes and required technical skills. Key Accountabilities Technical Capability. Fully able to support end users with routine technical queries relating to products/systems (eg Microsoft products, operating systems, networks, applications, PCS). Business Awareness. Has an understanding of the customers' environment and service delivery requirements to enable the delivery of the service. Process. Documents actions taken in resolving routine and non routine customer enquiries ensuring established processes/systems are followed. Problem Solving. Takes ownership for listening to and understanding problems asking relevant questions to resolve problems within required timescales. Knows when to escalate, but retains interest to learn from the escalation. Key Performance Indicators Feedback from customers, colleagues and team managers. Technical Assessments. Evidence of sharing and re-use of knowledge. Correct management of processes followed to deliver the service. Percentage of customer problems resolved within required timescales. Meeting service level requirements. If you think you have the above, then I'd be interested in hearing from you. I look forward to that. If you would like to apply for the roles of the role please submit your CV online. Project People is acting as an Employment Business in relation to this vacancy.
26/05/2023
Project-based
24 hour Operations Centre Technician Contract- 6 month rolling with the possibility of permanence if all goes well Location- Bracknell (Local Candidates Only) 12 hours shifts days and nights, 4 days on, 4 days off I am currently undertaking a Search for a 24 hour Operations Centre Technician role for a leading client. Candidates will require relevant experience with a proven track record working at this level. The role holder works under limited supervision generally in routine business as usual situations supporting several products, product sets and systems to help maintain the availability of the IT services delivered to end users. The role holder is also able to resolve non routine issues and recognizes the importance of meeting Service Level Agreements and is focused on meeting customer expectations. The role holder will resolve escalations from other team members and will have a good knowledge of their working area, processes and required technical skills. Key Accountabilities Technical Capability. Fully able to support end users with routine technical queries relating to products/systems (eg Microsoft products, operating systems, networks, applications, PCS). Business Awareness. Has an understanding of the customers' environment and service delivery requirements to enable the delivery of the service. Process. Documents actions taken in resolving routine and non routine customer enquiries ensuring established processes/systems are followed. Problem Solving. Takes ownership for listening to and understanding problems asking relevant questions to resolve problems within required timescales. Knows when to escalate, but retains interest to learn from the escalation. Key Performance Indicators Feedback from customers, colleagues and team managers. Technical Assessments. Evidence of sharing and re-use of knowledge. Correct management of processes followed to deliver the service. Percentage of customer problems resolved within required timescales. Meeting service level requirements. If you think you have the above, then I'd be interested in hearing from you. I look forward to that. If you would like to apply for the roles of the role please submit your CV online. Project People is acting as an Employment Business in relation to this vacancy.
Harvey Nash is delighted to be partnering with the University of Leeds to recruit a 2nd Line Support Specialist to join their Field Support Services Team. The university has set out an ambitious plan to enhance student education, research, and corporate systems through increased use of digital technology, data, and digital approaches as part of their new university strategy. With the launch of the Digital Transformation Strategy, it's time to modernise and secure the university's IT Services, supporting their ambitious visions for a digital future. As part of this critical initiative, we are seeking an experienced 2nd Line Support Specialist to play a key role in shaping the future of IT Services at the university. If you're passionate about technology, innovation and making a difference, this is a unique opportunity to contribute to an exciting digital transformation journey. You will solve a variety of IT issues and problems with different devices and technologies. You will aim to provide first time fixes for the issues and using the 3rd line escalation points for more complex issues while ensuring all the necessary steps have been made before those escalations. You will be customer focused with excellent communication skills and able to translate technical information to a wide range of users. Experience of interest: * Providing a professional customer experience for all users of IT Services through Second Line Support including hardware and software; * Resolving a wide variety of incidents, troubleshooting and providing Second Line fixes; * Acting as an escalation point for complex issues, service requests and complaints; * Helping the Field Services manager in delivering and managing projects, co-ordinating and planning the delivery of IT support; * Excellent communication skills, with the ability to translate technical information. What's in it for you? 26 days holiday plus approx.16 Bank Holidays/days the University is closed by custom (including Christmas) - 42 days a year!
26/05/2023
Full time
Harvey Nash is delighted to be partnering with the University of Leeds to recruit a 2nd Line Support Specialist to join their Field Support Services Team. The university has set out an ambitious plan to enhance student education, research, and corporate systems through increased use of digital technology, data, and digital approaches as part of their new university strategy. With the launch of the Digital Transformation Strategy, it's time to modernise and secure the university's IT Services, supporting their ambitious visions for a digital future. As part of this critical initiative, we are seeking an experienced 2nd Line Support Specialist to play a key role in shaping the future of IT Services at the university. If you're passionate about technology, innovation and making a difference, this is a unique opportunity to contribute to an exciting digital transformation journey. You will solve a variety of IT issues and problems with different devices and technologies. You will aim to provide first time fixes for the issues and using the 3rd line escalation points for more complex issues while ensuring all the necessary steps have been made before those escalations. You will be customer focused with excellent communication skills and able to translate technical information to a wide range of users. Experience of interest: * Providing a professional customer experience for all users of IT Services through Second Line Support including hardware and software; * Resolving a wide variety of incidents, troubleshooting and providing Second Line fixes; * Acting as an escalation point for complex issues, service requests and complaints; * Helping the Field Services manager in delivering and managing projects, co-ordinating and planning the delivery of IT support; * Excellent communication skills, with the ability to translate technical information. What's in it for you? 26 days holiday plus approx.16 Bank Holidays/days the University is closed by custom (including Christmas) - 42 days a year!
Global Technology Solutions Ltd
Reading, Berkshire
JOB TITLE: SCCM administrator LOCATION: Aldermaston, Hybrid SALARY: £48,000 WORKING HOURS: Standard office hours You must be a British national to apply of this role. This is due to the nature of the client and the clearances required Holding SC or DV clearance is a bonus, candidates eligible to go through the clearance will also be considered Job Role Overview * Under general supervision, able to use SCCM add systems to collections, create update packages and create packages for 3rd party software * Create complex and dynamic collections, advertisements, queries, reports, other technical documents as required and manage local and remote site boundaries, site systems, site roles, inter-site dependencies and communication * Provides tactical troubleshooting of systems problems with support of senior technicians * Provide support and in-depth troubleshooting to any and all issues related to the SCCM infrastructure or functionality * Configure, deploy, and maintain server or application infrastructure interfaces with vendors as needed * Participates in planning and execution of new systems implementation/deployment * May Develop and maintain intermediate/average programs or scripts, including ongoing maintenance of existing Scripting library * Under direction, monitors systems performance and capacity and resolves issues * Plan, design, and implement software deployments via SCCM 2012 * Mentor and train junior level SCCM administrators * Assess existing SCCM 2012R2 infrastructure to provide recommendations, and research and integrate new technologies or upgrades that will improve the overall quality of service while reducing total cost of ownership Essential Role Criteria * 5+ years of overall related Systems Administration experience * In depth experience with Scripting to include, but not limited to, Windows PowerShell, and WQL (SCCM Query and Reporting language) * 5+ years in an Operations Support role for an Enterprise larger than 5000 desktops, 100 Servers * Practical, hands-on experience and demonstrable technical competence with administrative and operational tools * 5+ years' experience with SCCM, patch management, software deployment * Intune knowledge and SCCM/Intune Co-Management Desirables * Good working knowledge of SQL reporting * Knowledge of Packaging and Sequencing * Some Linux/Unix skills * Apple/Mac coding and Scripting knowledge * Knowledge of MSI packaging tools If you have the skill required, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
25/05/2023
Full time
JOB TITLE: SCCM administrator LOCATION: Aldermaston, Hybrid SALARY: £48,000 WORKING HOURS: Standard office hours You must be a British national to apply of this role. This is due to the nature of the client and the clearances required Holding SC or DV clearance is a bonus, candidates eligible to go through the clearance will also be considered Job Role Overview * Under general supervision, able to use SCCM add systems to collections, create update packages and create packages for 3rd party software * Create complex and dynamic collections, advertisements, queries, reports, other technical documents as required and manage local and remote site boundaries, site systems, site roles, inter-site dependencies and communication * Provides tactical troubleshooting of systems problems with support of senior technicians * Provide support and in-depth troubleshooting to any and all issues related to the SCCM infrastructure or functionality * Configure, deploy, and maintain server or application infrastructure interfaces with vendors as needed * Participates in planning and execution of new systems implementation/deployment * May Develop and maintain intermediate/average programs or scripts, including ongoing maintenance of existing Scripting library * Under direction, monitors systems performance and capacity and resolves issues * Plan, design, and implement software deployments via SCCM 2012 * Mentor and train junior level SCCM administrators * Assess existing SCCM 2012R2 infrastructure to provide recommendations, and research and integrate new technologies or upgrades that will improve the overall quality of service while reducing total cost of ownership Essential Role Criteria * 5+ years of overall related Systems Administration experience * In depth experience with Scripting to include, but not limited to, Windows PowerShell, and WQL (SCCM Query and Reporting language) * 5+ years in an Operations Support role for an Enterprise larger than 5000 desktops, 100 Servers * Practical, hands-on experience and demonstrable technical competence with administrative and operational tools * 5+ years' experience with SCCM, patch management, software deployment * Intune knowledge and SCCM/Intune Co-Management Desirables * Good working knowledge of SQL reporting * Knowledge of Packaging and Sequencing * Some Linux/Unix skills * Apple/Mac coding and Scripting knowledge * Knowledge of MSI packaging tools If you have the skill required, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
IT Network Engineer - Permanent - North Devon (RL6859) Location: North Devon, UK Salary: £30,000 to £32,900 (DOE) + benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company: Our client is an Institute of Further and Higher Education has three campuses across Devon. They offer some truly exceptional facilities and spaces where students can learn, practice skills and relax. As one of the South West's leading colleges, our client drives forward educational success in further and higher education and strives to raise the aspirations, knowledge and skills of individuals, communities and businesses in Devon and beyond. They offer an exceptional range of courses and qualifications. The Role: The IT Network Engineer will be responsible for ensuring the stability and integrity of in-house voice, data, video and wireless network services. This will be achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organisation. In addition, the IT Engineer may be required to participate with the installation, monitoring, maintenance, support, and optimisation of all network hardware, software, and communication links. You will also analyse and resolve network hardware and software problems in a timely and accurate fashion, implement applications software and provide end user training where required. You will be responsible for: Designing and deploying company LANs, WANs, and wireless networks, including Servers, Routers, hubs, Switches, UPSs, and other hardware. Configuring networks to ensure their smooth and reliable operation for fulfilling business objectives and processes. Monitoring network performance and troubleshooting problem areas as needed. Creating and maintaining documentation as it relates to network configuration, network mapping, processes, and service records. Overseeing installation, configuration, maintenance, and troubleshooting of end user Workstation hardware, software, and peripheral devices. Ensuring network connectivity of all Servers, workstations, fax machines, and other network appliances. Managing Servers, including database, e-mail, print, and backup Servers and their associated operating systems and software. Developing, implementing and maintaining policies, procedures, and associated training plans for network administration, usage, and disaster recovery. Conducting research on network products, services, protocols, and standards to remain abreast of developments in the networking industry. Practicing network asset management, including maintenance of network component inventory and related documentation and technical specifications information. Monitoring and testing network performance and providing network performance statistics and reports. Overseeing new and existing equipment, hardware, and software upgrades. Participating in managing all network security solutions. Performing server and security audits, and system backups and recovery. Interacting and negotiating with vendors, outsourcers, and contractors to secure network products and services. Providing guidance to the IT Technicians. Consulting with system users and keeping them informed of any implications for the service they receive. Installing, configuring and reconfiguring applications software Responsibility for specific systems Any other tasks as deemed appropriate To apply for this IT Network Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
25/05/2023
Full time
IT Network Engineer - Permanent - North Devon (RL6859) Location: North Devon, UK Salary: £30,000 to £32,900 (DOE) + benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company: Our client is an Institute of Further and Higher Education has three campuses across Devon. They offer some truly exceptional facilities and spaces where students can learn, practice skills and relax. As one of the South West's leading colleges, our client drives forward educational success in further and higher education and strives to raise the aspirations, knowledge and skills of individuals, communities and businesses in Devon and beyond. They offer an exceptional range of courses and qualifications. The Role: The IT Network Engineer will be responsible for ensuring the stability and integrity of in-house voice, data, video and wireless network services. This will be achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organisation. In addition, the IT Engineer may be required to participate with the installation, monitoring, maintenance, support, and optimisation of all network hardware, software, and communication links. You will also analyse and resolve network hardware and software problems in a timely and accurate fashion, implement applications software and provide end user training where required. You will be responsible for: Designing and deploying company LANs, WANs, and wireless networks, including Servers, Routers, hubs, Switches, UPSs, and other hardware. Configuring networks to ensure their smooth and reliable operation for fulfilling business objectives and processes. Monitoring network performance and troubleshooting problem areas as needed. Creating and maintaining documentation as it relates to network configuration, network mapping, processes, and service records. Overseeing installation, configuration, maintenance, and troubleshooting of end user Workstation hardware, software, and peripheral devices. Ensuring network connectivity of all Servers, workstations, fax machines, and other network appliances. Managing Servers, including database, e-mail, print, and backup Servers and their associated operating systems and software. Developing, implementing and maintaining policies, procedures, and associated training plans for network administration, usage, and disaster recovery. Conducting research on network products, services, protocols, and standards to remain abreast of developments in the networking industry. Practicing network asset management, including maintenance of network component inventory and related documentation and technical specifications information. Monitoring and testing network performance and providing network performance statistics and reports. Overseeing new and existing equipment, hardware, and software upgrades. Participating in managing all network security solutions. Performing server and security audits, and system backups and recovery. Interacting and negotiating with vendors, outsourcers, and contractors to secure network products and services. Providing guidance to the IT Technicians. Consulting with system users and keeping them informed of any implications for the service they receive. Installing, configuring and reconfiguring applications software Responsibility for specific systems Any other tasks as deemed appropriate To apply for this IT Network Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Service Desk Technician required to work for an IT Consultancy. This is a permanent role, paying £25,000 per annum, hybrid working with 3 days a week on site at their office in Essex. Summary: To provide basic PC and printer support to network connectivity, which could include layer 2 or 3 network Switches, through to Firewalls and WAN connectivity via HSCN. There is also an expectation of software support, including Microsoft Office. Main Responsibilities: Be a specialist knowledge resource within IT and develop knowledge in any key areas as necessary to support the client wherever required. To provide advice and instruction to the 1st Line Support Desk team, or to the other members of the Projects team, to enable them to achieve first time fixes where possible, and to the end customer where needed. Requires a high level of technical competence and IT specialty, along with good analytical skills and an ability to convey technical or specialty ideas to other members of the organisation's staff, management, and end users. Essential Experience Required: Experience of working in an IT support function. Knowledge of PC, printer, and desktop technologies. Knowledge of desktop and printer hardware. Knowledge of Microsoft Windows Operating Systems for Desktop and Server Computing. (Azure) Knowledge of Microsoft Office products. Knowledge of Network technologies and the TCP/IP protocol. Desirable Experience Required: Experience of working in an NHS environment. Experience of working in a H&J environment. Production of technical documentation. Experience of working on diverse IT projects. Knowledge of Microsoft Windows 10 Knowledge of Microsoft Office Suite Please apply should you meet the above criteria.
25/05/2023
Full time
Service Desk Technician required to work for an IT Consultancy. This is a permanent role, paying £25,000 per annum, hybrid working with 3 days a week on site at their office in Essex. Summary: To provide basic PC and printer support to network connectivity, which could include layer 2 or 3 network Switches, through to Firewalls and WAN connectivity via HSCN. There is also an expectation of software support, including Microsoft Office. Main Responsibilities: Be a specialist knowledge resource within IT and develop knowledge in any key areas as necessary to support the client wherever required. To provide advice and instruction to the 1st Line Support Desk team, or to the other members of the Projects team, to enable them to achieve first time fixes where possible, and to the end customer where needed. Requires a high level of technical competence and IT specialty, along with good analytical skills and an ability to convey technical or specialty ideas to other members of the organisation's staff, management, and end users. Essential Experience Required: Experience of working in an IT support function. Knowledge of PC, printer, and desktop technologies. Knowledge of desktop and printer hardware. Knowledge of Microsoft Windows Operating Systems for Desktop and Server Computing. (Azure) Knowledge of Microsoft Office products. Knowledge of Network technologies and the TCP/IP protocol. Desirable Experience Required: Experience of working in an NHS environment. Experience of working in a H&J environment. Production of technical documentation. Experience of working on diverse IT projects. Knowledge of Microsoft Windows 10 Knowledge of Microsoft Office Suite Please apply should you meet the above criteria.
