Technical Lead x 2 - AZURE, AWS, NoSQL - Green Field Site Permanent Remote/London £90,000 - £105,000 + Bonus + Benefits My client a prestigious insurer is looking for two Tech Leads. This is a 'Green Field' site, and you will have 'Carte Blanc' for development, suggestions and technologies. We are looking for someone with JAVA technologies and strong experience with AZURE or AWS. You will be responsible for providing technical leadership and guidance to ensure my client is developing strong strategy, design and development engineering skills across the organisation. You will partner with GRS Architects, Product Owners, Developers and Testers to identify tools and platforms that improve their ability to continuously deliver quality to their customers. Areas of responsibilities: Implementation of technology by developing a clear, comprehensive and integrated system, technical and/or product recommendations that support global business plans and long-term strategic roadmaps Be part of the key Technical lead group covering some of my client's portfolios, supporting the Delivery Leads and the Chief Digital Transformation Officer Summarise how technology will support us (globally), our customers, agents and OEMs during the life and beyond (future business architecture and capability model) Outline where technology capability, systems or data is needed to support the business. Assess our current position against that picture (target enterprise architecture and technology operating model) Create solution designs for my client, aligning the business requirements to meet architecture standards and deliver optimal solutions which do not compromise processes for the business and do not build tech debt. Be responsible for all technical design for a portfolio. Gain the approval of designs, and any changes at the Design Authority Communicate approved designs to all required parties. Also, take design changes to the Design Authority Ensure that designs, technical and business processes are documented according to the internal GRS standards and industry best practices at the level of detail that will enable efficient and quality implementation, validation and maintenance of the solution Proficient working in a collaborative environment using such tools as Jira, Confluence. Proficient in using UML standards to produce software designs and business process management visuals. Act as design authority to the development teams delivering in Agile methodology. Own the design of the solution and provide the design artefacts as inputs to the development teams. Participate in agile ceremonies. Ensure vendors and internal resources are following coding technical standards and code quality practices by promoting and engaging in code reviews. Cross-team code review for specific cases/share projects; automatic code quality checks eg SonarQube quality checks - code coverage and test coverage, manual code reviews etc. Architecture and design reviews QA: Integration and test automation for teams' deliverables Communicate with clear and comprehensive design artefacts to facilitate communication with product owners, development teams (internal and external), business users, architects and others. Collaborate with GRS architects experienced with newer technologies to ensure solution alignment with technical architecture, business plans and long-term strategic roadmaps. Model solutions according to GRS architecture, technology and standards Investigates and forecasts business and IT trends to define the technical direction when needed Depict highly complex ideas, issues and designs to varied audiences; communicates opportunities for improvement and potential solutions. Investigate and makes final recommendations on new tools and techniques; collaborates on hardware/software evaluations Develop frameworks for benchmarking skills and establishing technical competency standards for roles and levels working with the APO. Required: Bachelors or Masters degree in technical or business discipline or equivalent experience; Technical Masters degree preferred In-depth knowledge of IT concepts, strategies and methodologies In-depth knowledge of diverse and emerging technologies and new architectural concepts and principles In-depth understanding of concepts of microservice architecture, API and event-driven architecture and serverless. Hands-on experience designing and delivering solutions that leverage native and vendor cloud services form cloud providers like AWS, Azure, GCP. Hands-on designing solutions that use complex service orchestration that leverages container management and orchestration technologies such as Docker and Kubernetes. In-depth understanding of layered solutions and designs In-depth understanding of shared software concepts and product features, as well as strong security and data privacy mindset In-depth knowledge of a mixed landscape of vendor product and bespoke developed applications Long term experience of delivering successful end to end solution designs across a complex, global, matrixed organisation, owning and maintaining the design documentation during the whole project life cycle In-depth understanding of global business and technology trends and the financial services industry Highly developed negotiation, consensus-building & influencing skills, facilitation and the adaptability to respond to change quickly Highly developed oral and written communication skills; strong presentation skills. Ability to effectively collaborate with all levels of the organisation. Hands-on knowledge in data storage paradigms such as Relational Databases (Oracle, SQL Server, PostgreSQL, etc.), NoSQL/Object Stores/Key Stores such as DynamoDB, MongoDB Hands-on knowledge in configurable vendor applications and integrations Desired, but not essential: Broad knowledge in software engineering languages and tools (such as Java, NodeJS, Python, C++, C#); proficient in new and emerging technologies (such as OIDC, OAuth2.0 and Federated Identity management, AWS Serverless technologies, etc.) Hands-on knowledge in automation such as Azure DevOps, AWS CDK, Bamboo, Jenkins, etc. Hands-on knowledge in configurable vendor applications and integrations to bespoke developed capabilities is not required but is preferred Security and data privacy - a good understanding of zero-trust security principles, Data protection principles; OWASP tools and STRIDE Threat Modeling; Privacy-By-Design and other GDPR tenets Technical Lead x 2 - AZURE, AWS, NoSQL - Green Field Site Permanent Remote/London £90,000 - £105,000 + Bonus + Benefits
20/04/2021
Full time
Technical Lead x 2 - AZURE, AWS, NoSQL - Green Field Site Permanent Remote/London £90,000 - £105,000 + Bonus + Benefits My client a prestigious insurer is looking for two Tech Leads. This is a 'Green Field' site, and you will have 'Carte Blanc' for development, suggestions and technologies. We are looking for someone with JAVA technologies and strong experience with AZURE or AWS. You will be responsible for providing technical leadership and guidance to ensure my client is developing strong strategy, design and development engineering skills across the organisation. You will partner with GRS Architects, Product Owners, Developers and Testers to identify tools and platforms that improve their ability to continuously deliver quality to their customers. Areas of responsibilities: Implementation of technology by developing a clear, comprehensive and integrated system, technical and/or product recommendations that support global business plans and long-term strategic roadmaps Be part of the key Technical lead group covering some of my client's portfolios, supporting the Delivery Leads and the Chief Digital Transformation Officer Summarise how technology will support us (globally), our customers, agents and OEMs during the life and beyond (future business architecture and capability model) Outline where technology capability, systems or data is needed to support the business. Assess our current position against that picture (target enterprise architecture and technology operating model) Create solution designs for my client, aligning the business requirements to meet architecture standards and deliver optimal solutions which do not compromise processes for the business and do not build tech debt. Be responsible for all technical design for a portfolio. Gain the approval of designs, and any changes at the Design Authority Communicate approved designs to all required parties. Also, take design changes to the Design Authority Ensure that designs, technical and business processes are documented according to the internal GRS standards and industry best practices at the level of detail that will enable efficient and quality implementation, validation and maintenance of the solution Proficient working in a collaborative environment using such tools as Jira, Confluence. Proficient in using UML standards to produce software designs and business process management visuals. Act as design authority to the development teams delivering in Agile methodology. Own the design of the solution and provide the design artefacts as inputs to the development teams. Participate in agile ceremonies. Ensure vendors and internal resources are following coding technical standards and code quality practices by promoting and engaging in code reviews. Cross-team code review for specific cases/share projects; automatic code quality checks eg SonarQube quality checks - code coverage and test coverage, manual code reviews etc. Architecture and design reviews QA: Integration and test automation for teams' deliverables Communicate with clear and comprehensive design artefacts to facilitate communication with product owners, development teams (internal and external), business users, architects and others. Collaborate with GRS architects experienced with newer technologies to ensure solution alignment with technical architecture, business plans and long-term strategic roadmaps. Model solutions according to GRS architecture, technology and standards Investigates and forecasts business and IT trends to define the technical direction when needed Depict highly complex ideas, issues and designs to varied audiences; communicates opportunities for improvement and potential solutions. Investigate and makes final recommendations on new tools and techniques; collaborates on hardware/software evaluations Develop frameworks for benchmarking skills and establishing technical competency standards for roles and levels working with the APO. Required: Bachelors or Masters degree in technical or business discipline or equivalent experience; Technical Masters degree preferred In-depth knowledge of IT concepts, strategies and methodologies In-depth knowledge of diverse and emerging technologies and new architectural concepts and principles In-depth understanding of concepts of microservice architecture, API and event-driven architecture and serverless. Hands-on experience designing and delivering solutions that leverage native and vendor cloud services form cloud providers like AWS, Azure, GCP. Hands-on designing solutions that use complex service orchestration that leverages container management and orchestration technologies such as Docker and Kubernetes. In-depth understanding of layered solutions and designs In-depth understanding of shared software concepts and product features, as well as strong security and data privacy mindset In-depth knowledge of a mixed landscape of vendor product and bespoke developed applications Long term experience of delivering successful end to end solution designs across a complex, global, matrixed organisation, owning and maintaining the design documentation during the whole project life cycle In-depth understanding of global business and technology trends and the financial services industry Highly developed negotiation, consensus-building & influencing skills, facilitation and the adaptability to respond to change quickly Highly developed oral and written communication skills; strong presentation skills. Ability to effectively collaborate with all levels of the organisation. Hands-on knowledge in data storage paradigms such as Relational Databases (Oracle, SQL Server, PostgreSQL, etc.), NoSQL/Object Stores/Key Stores such as DynamoDB, MongoDB Hands-on knowledge in configurable vendor applications and integrations Desired, but not essential: Broad knowledge in software engineering languages and tools (such as Java, NodeJS, Python, C++, C#); proficient in new and emerging technologies (such as OIDC, OAuth2.0 and Federated Identity management, AWS Serverless technologies, etc.) Hands-on knowledge in automation such as Azure DevOps, AWS CDK, Bamboo, Jenkins, etc. Hands-on knowledge in configurable vendor applications and integrations to bespoke developed capabilities is not required but is preferred Security and data privacy - a good understanding of zero-trust security principles, Data protection principles; OWASP tools and STRIDE Threat Modeling; Privacy-By-Design and other GDPR tenets Technical Lead x 2 - AZURE, AWS, NoSQL - Green Field Site Permanent Remote/London £90,000 - £105,000 + Bonus + Benefits
Senior Technical Lead Permanent Remote & Office London £100,000 - £125,000 + Bonus + Benefits AWS, Azure, GCP, Docker and Kubernetes, Hands-on knowledge in data storage paradigms such as Relational Databases (Oracle, SQL Server, PostgreSQL, etc.), NoSQL/Object Stores/Key Stores such as DynamoDB, MongoDB This role would suit an ex-developer who has had 2/3 years of technical leadership, someone who is happy to challenge and choose the correct route for my client to follow. As a Senior Tech Lead you will be responsible for providing technical leadership and guidance to ensure my client is developing a strong strategy, design and development engineering skills across the organisation. You will have full project life cycle experience, and this is a 'Greenfield' Site where you will be expected to challenge at all levels. You MUST have solid experience with Azure, AWS or GCP. Azure or AWS is the preferred option. You will be a 'Chapter Lead and sit between the development teams and the Architectural teams. This is a fantastic opportunity to join a market leader within their field (Insurance), however, we will consider applications from different industries. Areas of responsibilities: Implementation of technology by developing a clear, comprehensive and integrated system, technical and/or product recommendations that support my clients global business plans and long-term strategic roadmaps Senior Technical Lead, working with a team of Technical Leads across all portfolios, supporting the Delivery Leads and the Chief Digital Transformation Officer. Advise how technology will support (globally), their customers, agents and OEMs during the life and beyond (future business architecture and capability model) Outline where technology capability, systems or data is needed to support the business. Assess their current position against that picture (target enterprise architecture and technology operating model) Create solution designs for my client, aligning the business requirements to meet architecture standards and deliver optimal solutions which do not compromise processes for the business and do not build tech debt. Ensure that designs, technical and business processes are documented according to the internal GRS standards and industry best practices at the level of detail that will enable efficient and quality implementation, validation and maintenance of the solution. Proficient in using UML standards to produce software designs and business process management visuals. Establish and promote consistent design principles, delivery practices and use of technology across several streams in order to ensure code quality and delivery management Ensure vendors and internal resources are following coding technical standards and code quality practices by promoting and engaging in code reviews. Cross-team code review for specific cases/share projects; automatic code quality checks eg, SonarQube quality checks - code coverage and test coverage, manual code reviews etc. Architecture and design reviews QA: Integration and test automation for teams' deliverables Create and publish a technology roadmap for the Portfolio to move us to our desired end-state Summarise the financial implications of making these changes. Create clear and comprehensive system, technical and product architectural designs to ensure consistency, maintainability and flexibility. Update and review architectural designs to ensure consistency, maintainability and flexibility with respect to the overall system, technical and product architectures Communicate clear and comprehensive design artefacts to facilitate communication with product owners, development teams (internal and external), business users, architects and others. Collaborate with GRS architects experienced with newer technologies to ensure solution alignment with technical architecture, business plans and long-term strategic roadmaps. Model solutions according to GRS architecture, technology and standards Investigates and forecasts business and IT trends to define the technical direction when needed Depict highly complex ideas, issues and designs to varied audiences; communicates opportunities for improvement and potential solutions. Investigate and makes final recommendations on new tools and techniques; collaborates on hardware/software evaluations Provide relevant technical coaching and support to team members Develop frameworks for benchmarking skills and establishing technical competency standards for roles and levels working with the APO Required: Bachelors or Masters degree in technical or business discipline or equivalent experience; technical Masters degree preferred In-depth knowledge of IT concepts, strategies and methodologies In-depth knowledge of diverse and emerging technologies and new architectural concepts and principles In-depth understanding of concepts of microservice architecture, API and event-driven architecture and serverless. Hands-on experience designing and delivering solutions that leverage native and vendor cloud services from cloud providers like AWS, Azure, GCP Hands-on designing solutions that use complex service orchestration that leverages container management and orchestration technologies such as Docker and Kubernetes In-depth understanding of layered solutions and designs In-depth understanding of shared software concepts and product features, as well as strong security and data privacy mindset In-depth knowledge of a mixed landscape of vendor product and bespoke developed applications Long term experience of delivering successful end to end solution designs across a complex, global, matrixed organisation, owning and maintaining the design documentation during the whole project life cycle In-depth knowledge of Insurance; Financial Services, Retail or the gaming industry. Insurance is preferred. In-depth understanding of global business and technology trends and the financial services industry Highly developed negotiation, consensus-building & influencing skills, facilitation and the adaptability to respond to change quickly. Highly developed oral and written communication skills; strong presentation skills. Ability to effectively collaborate with all levels of the organisation. Hands-on knowledge in data storage paradigms such as Relational Databases (Oracle, SQL Server, PostgreSQL, etc.), NoSQL/Object Stores/Key Stores such as DynamoDB, MongoDB Hands-on knowledge in configurable vendor applications and integrations Desired, but not essential: Broad knowledge in software engineering languages and tools (such as Java, NodeJS, Python, C++, C#); proficient in new and emerging technologies (such as OIDC, OAuth2.0 and Federated Identity management, AWS Serverless technologies, etc.) Hands-on knowledge in automation such as Azure DevOps, AWS CDK, Bamboo, Jenkins, etc. Security and data privacy - a good understanding of zero-trust security principles, Data protection principles; OWASP tools and STRIDE Threat Modeling; Privacy-By-Design and other GDPR tenets Senior Technical Lead Permanent Remote & Office London £100,000 - £125,000 + Bonus + Benefits
20/04/2021
Full time
Senior Technical Lead Permanent Remote & Office London £100,000 - £125,000 + Bonus + Benefits AWS, Azure, GCP, Docker and Kubernetes, Hands-on knowledge in data storage paradigms such as Relational Databases (Oracle, SQL Server, PostgreSQL, etc.), NoSQL/Object Stores/Key Stores such as DynamoDB, MongoDB This role would suit an ex-developer who has had 2/3 years of technical leadership, someone who is happy to challenge and choose the correct route for my client to follow. As a Senior Tech Lead you will be responsible for providing technical leadership and guidance to ensure my client is developing a strong strategy, design and development engineering skills across the organisation. You will have full project life cycle experience, and this is a 'Greenfield' Site where you will be expected to challenge at all levels. You MUST have solid experience with Azure, AWS or GCP. Azure or AWS is the preferred option. You will be a 'Chapter Lead and sit between the development teams and the Architectural teams. This is a fantastic opportunity to join a market leader within their field (Insurance), however, we will consider applications from different industries. Areas of responsibilities: Implementation of technology by developing a clear, comprehensive and integrated system, technical and/or product recommendations that support my clients global business plans and long-term strategic roadmaps Senior Technical Lead, working with a team of Technical Leads across all portfolios, supporting the Delivery Leads and the Chief Digital Transformation Officer. Advise how technology will support (globally), their customers, agents and OEMs during the life and beyond (future business architecture and capability model) Outline where technology capability, systems or data is needed to support the business. Assess their current position against that picture (target enterprise architecture and technology operating model) Create solution designs for my client, aligning the business requirements to meet architecture standards and deliver optimal solutions which do not compromise processes for the business and do not build tech debt. Ensure that designs, technical and business processes are documented according to the internal GRS standards and industry best practices at the level of detail that will enable efficient and quality implementation, validation and maintenance of the solution. Proficient in using UML standards to produce software designs and business process management visuals. Establish and promote consistent design principles, delivery practices and use of technology across several streams in order to ensure code quality and delivery management Ensure vendors and internal resources are following coding technical standards and code quality practices by promoting and engaging in code reviews. Cross-team code review for specific cases/share projects; automatic code quality checks eg, SonarQube quality checks - code coverage and test coverage, manual code reviews etc. Architecture and design reviews QA: Integration and test automation for teams' deliverables Create and publish a technology roadmap for the Portfolio to move us to our desired end-state Summarise the financial implications of making these changes. Create clear and comprehensive system, technical and product architectural designs to ensure consistency, maintainability and flexibility. Update and review architectural designs to ensure consistency, maintainability and flexibility with respect to the overall system, technical and product architectures Communicate clear and comprehensive design artefacts to facilitate communication with product owners, development teams (internal and external), business users, architects and others. Collaborate with GRS architects experienced with newer technologies to ensure solution alignment with technical architecture, business plans and long-term strategic roadmaps. Model solutions according to GRS architecture, technology and standards Investigates and forecasts business and IT trends to define the technical direction when needed Depict highly complex ideas, issues and designs to varied audiences; communicates opportunities for improvement and potential solutions. Investigate and makes final recommendations on new tools and techniques; collaborates on hardware/software evaluations Provide relevant technical coaching and support to team members Develop frameworks for benchmarking skills and establishing technical competency standards for roles and levels working with the APO Required: Bachelors or Masters degree in technical or business discipline or equivalent experience; technical Masters degree preferred In-depth knowledge of IT concepts, strategies and methodologies In-depth knowledge of diverse and emerging technologies and new architectural concepts and principles In-depth understanding of concepts of microservice architecture, API and event-driven architecture and serverless. Hands-on experience designing and delivering solutions that leverage native and vendor cloud services from cloud providers like AWS, Azure, GCP Hands-on designing solutions that use complex service orchestration that leverages container management and orchestration technologies such as Docker and Kubernetes In-depth understanding of layered solutions and designs In-depth understanding of shared software concepts and product features, as well as strong security and data privacy mindset In-depth knowledge of a mixed landscape of vendor product and bespoke developed applications Long term experience of delivering successful end to end solution designs across a complex, global, matrixed organisation, owning and maintaining the design documentation during the whole project life cycle In-depth knowledge of Insurance; Financial Services, Retail or the gaming industry. Insurance is preferred. In-depth understanding of global business and technology trends and the financial services industry Highly developed negotiation, consensus-building & influencing skills, facilitation and the adaptability to respond to change quickly. Highly developed oral and written communication skills; strong presentation skills. Ability to effectively collaborate with all levels of the organisation. Hands-on knowledge in data storage paradigms such as Relational Databases (Oracle, SQL Server, PostgreSQL, etc.), NoSQL/Object Stores/Key Stores such as DynamoDB, MongoDB Hands-on knowledge in configurable vendor applications and integrations Desired, but not essential: Broad knowledge in software engineering languages and tools (such as Java, NodeJS, Python, C++, C#); proficient in new and emerging technologies (such as OIDC, OAuth2.0 and Federated Identity management, AWS Serverless technologies, etc.) Hands-on knowledge in automation such as Azure DevOps, AWS CDK, Bamboo, Jenkins, etc. Security and data privacy - a good understanding of zero-trust security principles, Data protection principles; OWASP tools and STRIDE Threat Modeling; Privacy-By-Design and other GDPR tenets Senior Technical Lead Permanent Remote & Office London £100,000 - £125,000 + Bonus + Benefits
Request Technology - Robyn Honquest
Deerfield, Illinois, United States
NO SPONSORSHIP Principal Data & Analytics Enterprise Architect Salary: $170k to $180k plus 25% bonus and LTP Location: Deerfield, IL Looking for a candidate with experience in design patterns, information architecture, concept design patterns, frameworks, data solutions, cloud technology, data engineering, data management solutions, analytic solutions, data sciences. Business intelligence analytics AI and Machine Learning Job Responsibilities Provides enterprise information architecture capability and expertise required to ensure data and analytics investments, initiatives and projects can realize desired business benefits and create data assets which protect customer/patient information privacy and security in the up-front design. Collaborates with Business and IT Data Leadership to builds strategic roadmap for information platforms/systems. Aligns IT strategy and planning with the Company's business goals and objectives. Seamlessly integrates business and service strategy into enterprise information architecture roadmap and enterprise data strategy. Develops and maintains the enterprise information architecture in alignment with the overall IT vision, supporting the information needs of the business and/or may manage and perform research and discovery activities, vet ideas, explore and validate emerging information technologies, trends and possibilities relevant to strategic and technical direction, while supporting business innovation and playing the role of a change agent Leverages data and analytics skills, tools, techniques and technology to guide our modernization of our broader enterprise information architecture. Partners with business and technology subject-matter experts to elicit and translate business requirements into information technological solutions. Partners with Solution Architects to provide a consensus based scalable and adaptable information architectural solution Develops and maintains data policies, standards, and guidelines to ensure that a consistent framework is applied across the company. Manages and/or facilitates Review Boards to evaluate project and technology proposals for information architectural or technology fit. Facilitates the sharing of information architecture and data management best practices throughout the architecture community and the IT organization by assisting in the creation of an data architecture community of practice OR provides, regularly, visibility, and communicates the R&D findings and perspectives to executive leadership to help scope business and technology long term vision. Effectively resolves problems and roadblocks proactively.. Guides a wide range of audiences. Mentors less experienced architects through onboarding, training, and/or development.
19/04/2021
Full time
NO SPONSORSHIP Principal Data & Analytics Enterprise Architect Salary: $170k to $180k plus 25% bonus and LTP Location: Deerfield, IL Looking for a candidate with experience in design patterns, information architecture, concept design patterns, frameworks, data solutions, cloud technology, data engineering, data management solutions, analytic solutions, data sciences. Business intelligence analytics AI and Machine Learning Job Responsibilities Provides enterprise information architecture capability and expertise required to ensure data and analytics investments, initiatives and projects can realize desired business benefits and create data assets which protect customer/patient information privacy and security in the up-front design. Collaborates with Business and IT Data Leadership to builds strategic roadmap for information platforms/systems. Aligns IT strategy and planning with the Company's business goals and objectives. Seamlessly integrates business and service strategy into enterprise information architecture roadmap and enterprise data strategy. Develops and maintains the enterprise information architecture in alignment with the overall IT vision, supporting the information needs of the business and/or may manage and perform research and discovery activities, vet ideas, explore and validate emerging information technologies, trends and possibilities relevant to strategic and technical direction, while supporting business innovation and playing the role of a change agent Leverages data and analytics skills, tools, techniques and technology to guide our modernization of our broader enterprise information architecture. Partners with business and technology subject-matter experts to elicit and translate business requirements into information technological solutions. Partners with Solution Architects to provide a consensus based scalable and adaptable information architectural solution Develops and maintains data policies, standards, and guidelines to ensure that a consistent framework is applied across the company. Manages and/or facilitates Review Boards to evaluate project and technology proposals for information architectural or technology fit. Facilitates the sharing of information architecture and data management best practices throughout the architecture community and the IT organization by assisting in the creation of an data architecture community of practice OR provides, regularly, visibility, and communicates the R&D findings and perspectives to executive leadership to help scope business and technology long term vision. Effectively resolves problems and roadblocks proactively.. Guides a wide range of audiences. Mentors less experienced architects through onboarding, training, and/or development.
I.T. Alliance N.I. Ltd
Sheffield, Yorkshire, United Kingdom
The Service Operations Centre (SOC) team are based across Dublin & Sheffield and are responsible for all tickets raised by our clients. The team is comprised of multiple engineers working a shift pattern providing 24*7*365 support. The successful candidate will supplement the existing team, will be expected to be flexible, be able to work across multiple customers, following ITIL aligned processes. The Incident Coordinator will: Process incoming support cases in an appropriate & efficient manner, ensure that: o All email requests to the Auxilion Help Desk are logged within 20 minutes of being received o Monitor the call logging queue in ServiceNow o All cases are recorded in the logged in the correct format with all relevant fields filled in correctly. o Cases are passed to the correct agent Escalate repeat calls, customer dissatisfaction or excessive repeat calls to Service Desk Operations Manager Ensure SLA deadlines are reviewed regularly to reduce blown SLA Regular audits of ticket quality that the agents have filled in the fields correctly and that tickets have the correct status and have not been put on hold for incorrect reasons. Ensuring that all Change Controls that were completed have been closed. Canvassing customers to ascertain their satisfaction with the service they have received. Raising Change Requests as requested. Assist in raising RCA's as requested. Required skills: Knowledge of service desk Call Logging Tools. Experienced with ITIL support services disciplines Working in a customer centric support environment, Excellent telephone Manner Good experience of Microsoft Excel Our Company Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we manage the Customer Relationship journey. Our people have a passion for their work, our culture and our values. Whether your focus is technical, sales, finance. or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
18/04/2021
Full time
The Service Operations Centre (SOC) team are based across Dublin & Sheffield and are responsible for all tickets raised by our clients. The team is comprised of multiple engineers working a shift pattern providing 24*7*365 support. The successful candidate will supplement the existing team, will be expected to be flexible, be able to work across multiple customers, following ITIL aligned processes. The Incident Coordinator will: Process incoming support cases in an appropriate & efficient manner, ensure that: o All email requests to the Auxilion Help Desk are logged within 20 minutes of being received o Monitor the call logging queue in ServiceNow o All cases are recorded in the logged in the correct format with all relevant fields filled in correctly. o Cases are passed to the correct agent Escalate repeat calls, customer dissatisfaction or excessive repeat calls to Service Desk Operations Manager Ensure SLA deadlines are reviewed regularly to reduce blown SLA Regular audits of ticket quality that the agents have filled in the fields correctly and that tickets have the correct status and have not been put on hold for incorrect reasons. Ensuring that all Change Controls that were completed have been closed. Canvassing customers to ascertain their satisfaction with the service they have received. Raising Change Requests as requested. Assist in raising RCA's as requested. Required skills: Knowledge of service desk Call Logging Tools. Experienced with ITIL support services disciplines Working in a customer centric support environment, Excellent telephone Manner Good experience of Microsoft Excel Our Company Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we manage the Customer Relationship journey. Our people have a passion for their work, our culture and our values. Whether your focus is technical, sales, finance. or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Job Title: Supply Chain Analyst Job Type: Full Time/Contract Location: Ireland(Cork) Job Description: Responsibilities of the Business Analyst include: Executes analysis for opportunity requests Plan, lead and support assessments in collaboration with the business to determine scope, business capabilities, technology roadmap and enablement strategy for supply chain Drives analysis efforts for initial business case, resource ROM, prioritization, and categorization Compiles analysis materials for steering committee review Executes business case updates during discovery phase Contributes to resource level of effort, vendor readiness, contract readiness, GxP/SOX assessment and other assess related SDLC deliverables Collaborates in RFP submissions and responses Work closely with the capability manager and the technology lead role to assess, implement and oversee technology investments for supply chain to ensure solution meets business needs and requirements Participates in business/user requirements gathering sessions to define scope Evaluate business processes, uncovering areas for improvement, anticipating and analysing user requirements Supports documentation of process flows for current state and future state Documents/maintains user requirements/use cases Provides user requirements to development team for functional requirements definition Participates in design reviews Participates in test scenario definition Participates in user acceptance testing (UAT) Supports the project rollout on deployment and hyper care tasks Supports value affirmation analysis once the project is operational Staying up-to-date on the latest process, industry standards, best practices and IT advancements to automate and modernize systems Effectively serve as a communication and change agent to ensure alignment across stakeholders, users and technical teams Education & Qualifications: Bachelor's degree in computer science, information sciences or related field or equivalent experience. (MA preferred) 10+ years of Business Analysis experience Lean/Six Sigma Black-Belt active certification preferred APICS CPIM and CSCP active certification preferred Experience & Skills: Functional understanding and application of principles, theories, and concepts, aligning with understanding of business needs. General knowledge of other related disciplines Understanding of functional aspect of systems in the relevant area, along with issues and other aspects Technical system expertise and understanding of architectural issues Strong communication and excellent research skills and learning agility to understand internal business process, best practices and translate into technology needs/opportunities Strong business acumen Specific experience in the Life Sciences/Pharma/Medical Devices/Healthcare industries is preferred Excellent verbal and written communication including strong presentation and group speaking skills Exposure to project management, agile methodologies. Understanding of technologies that support supply chain
23/02/2021
Job Title: Supply Chain Analyst Job Type: Full Time/Contract Location: Ireland(Cork) Job Description: Responsibilities of the Business Analyst include: Executes analysis for opportunity requests Plan, lead and support assessments in collaboration with the business to determine scope, business capabilities, technology roadmap and enablement strategy for supply chain Drives analysis efforts for initial business case, resource ROM, prioritization, and categorization Compiles analysis materials for steering committee review Executes business case updates during discovery phase Contributes to resource level of effort, vendor readiness, contract readiness, GxP/SOX assessment and other assess related SDLC deliverables Collaborates in RFP submissions and responses Work closely with the capability manager and the technology lead role to assess, implement and oversee technology investments for supply chain to ensure solution meets business needs and requirements Participates in business/user requirements gathering sessions to define scope Evaluate business processes, uncovering areas for improvement, anticipating and analysing user requirements Supports documentation of process flows for current state and future state Documents/maintains user requirements/use cases Provides user requirements to development team for functional requirements definition Participates in design reviews Participates in test scenario definition Participates in user acceptance testing (UAT) Supports the project rollout on deployment and hyper care tasks Supports value affirmation analysis once the project is operational Staying up-to-date on the latest process, industry standards, best practices and IT advancements to automate and modernize systems Effectively serve as a communication and change agent to ensure alignment across stakeholders, users and technical teams Education & Qualifications: Bachelor's degree in computer science, information sciences or related field or equivalent experience. (MA preferred) 10+ years of Business Analysis experience Lean/Six Sigma Black-Belt active certification preferred APICS CPIM and CSCP active certification preferred Experience & Skills: Functional understanding and application of principles, theories, and concepts, aligning with understanding of business needs. General knowledge of other related disciplines Understanding of functional aspect of systems in the relevant area, along with issues and other aspects Technical system expertise and understanding of architectural issues Strong communication and excellent research skills and learning agility to understand internal business process, best practices and translate into technology needs/opportunities Strong business acumen Specific experience in the Life Sciences/Pharma/Medical Devices/Healthcare industries is preferred Excellent verbal and written communication including strong presentation and group speaking skills Exposure to project management, agile methodologies. Understanding of technologies that support supply chain