81 joburi disponibile

IT Support Analyst - Musselburgh - Up to £29k. Your new company Your new company is a successful family owned business based in Musselburgh. This organisation is a market leader in its field and they are well known for the high standards of work they deliver. Your new role Your new role as an IT Support Analyst will see you supporting an internal user base via phone, email and face to face. You will support a broad range of technologies including desktops, Servers and virtualisation. You will also work closely with third parties and managed service providers. What you'll need to succeed You will need a background in IT Support where you have supported the following technologies: Windows 7 - 10 Active Directory Server 2012 VMWare Office 365/SharePoint What you'll get in return You will get the opportunity to join the organisation at an exciting point of change. You will also get an attractive base salary and benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Applications Support Analyst | Cheshire | £27,172 Your new company A leading housing association based in Cheshire that is dedicated to offering quality homes for independent living. They provide a wide range of quality homes for 5000 residents in the North West, North East, Yorkshire and Derbyshire. Your new role They are seeking an experienced Applications Support Analyst who can support the development of core business applications. Reporting to the Technical Services Manager, you provide a point of escalation, problem resolution and root cause analysis for Helpdesk colleagues. What you'll need to succeed . Windows based Server and Desktop operating systems including Microsoft applications. . Active Directory management including Group Policy . Experience using SQL server suite of products; SSMS; SSRS; SSIS. . VMware including creation of virtual machines and storage configuration . Experience in Azure & O365 management (Beneficial) . Working knowledge of programming and Scripting languages eg SQL; C#; VB; Powershell . Excellent written and verbal communication skills What you'll get in return Flexible working options available. You can expect a salary of £27,172 (depending on experience), along with a contributory pension, Access to health cash plan, Recognition scheme, 25 days holiday (excluding statutory holidays) and Flexible working options available (Up to 3 days a week WFH) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Help Desk Support - Birmingham Systems Administrator/1st/2nd line support/IT Support/technical support/Support Engineer/Support Analyst/Infrastructure Analyst/ We are looking for a someone to provide day to day technical support for a variety of IT systems, carries out testing and monitoring, provides user training, and looks for continuous improvement. Experience and Qualifications Working knowledge of Microsoft environments (O365, Windows 10, Office, Teams, Sharepoint, etc.) is essential On-premise and cloud-based architecture and software is preferred Knowledge of the recruitment industry is an advantage Applied understanding of TCP/IP Networking LAN/WAN (DNS, DHCP, RAS, VPN). The ability to operate, administer and test Customer Service/Support systems (eg Zendesk/CRM, Telephony, Chat, Social Media etc) is an advantage. Experience with virtualisation technologies such as Azure and AWS would be a distinct advantage This is an excellent opportunity to be part of a great team and of course to further your career! If this is of interest then apply ASAP!

Oracle Reporting and BI Analyst/Developer Remote with minimal travel to Edinburgh Main accountabilities: 1 Understand and leverage the out of the box capabilities of the available Reporting tools to support different business functions. 2 Help the users to identify requirements and develop efficient solutions to address them 3 Develop, Monitor and Maintain stable and resilient automated jobs and ETL procedures to ensure that the information provided to the business is timely and accurate. 4 Integrate the BI and Reporting with the company's data sources and feed reliable datasets to downstream systems 5 Drive, Support and Grow the Enterprise Datawarehouse or similar structure to provide timely and accurate data to the business in a single source of truth 6 Process Service Desk tickets related to issues with the Reporting systems in close collaboration with the MIS team 7 Raise and Manage support requests to the System Integrators supporting the systems and/or to the Software Vendor as necessary, perform initial analysis and troubleshooting 8 Provide quality documentation technically precise and with a language clear to the intended audience 9 Support the MIS BI Team objectives and work envelope Key Characteristics: Essential Skills: Understanding of Management Reporting applied to Finance Development of Reports and Dashboards using the Oracle toolset Exposure to EPM tools Experience of enacting a Reporting roadmap Analytic background, exposure to Oracle eBusiness Suite Strong communication and presenting skills Desirable skills: Multidimensional databases, mdx development, Datawarehouse design R, data manipulation, visualization and story telling Narrative Reporting, OBIEE, Data Visualization, XML Publisher, Oracle Autonomous Database, Essbase IOT, Data Lakes Qualifications required Relevant graduate degree qualification in Informatics or Computing Previous experience required Similar role, experience in deploying or administering/maintaining Management Information Systems for the Business community, possibly with a strong exposure to Finance.

IT Service Desk Analyst - 1st/2nd line; Bristol, BS16; Initial 6m FTC, £25-30k pro-rata + pension, holiday, home/flexi-working. Start ASAP A customer focused IT Service Desk/Help Desk/IT Support Analyst with proven 1st line level' experience, is sought for this forward thinking, finance org, who are significantly investing in their IT services including new applications & the latest technologies. The IT Service Desk Analyst will be part of a friendly, supportive team who, provide 1st & 2nd line support to c1000 colleagues/users from across the business predominantly via phone/remote/dial in access. The role covers the end to end process from call logging through to trouble-shooting, facilitating solutions & final resolution of issues as well as involvement in future project work too. The IT Service Desk Analyst will utilise their broad IT knowledge ideally including most of the following:- Supporting Microsoft Windows 10 in an enterprise environment Administrating Microsoft Active Directory Supporting Microsoft 365 Applications Supporting remote connectivity/VPN & LAN/WAN technologies Supporting HP hardware (Laptops and Desktops) Supporting Citrix & Printers/Multi-Function Devices Any exposure to the following advantageous Intune, Landesk Servicedesk, Landesk Total User Management, iOS Apple devices &/or Microsoft SCCM The IT Service Desk Analyst will also need strong communication skills as they will be liaising with stakeholders & colleagues of all levels from across the whole business, providing a high level of customer service and also, sharing their ideas & suggestions to add value to the IT Service Desk team too. Ideal opportunity for an enthusiastic 1st line IT Service Desk Analyst keen to utilise their broad ranging skills, in a friendly, successful company, with a collaborative, customer-centric culture and a great work/life balance. Initially a 6 month fixed term contract role (on the PAYE of my client), salary is dependent on experience but likely to be £25-30k pro-rata plus benefits including pension, 27 days holiday etc. Start ASAP (or max 2 weeks' notice). The team are currently working remotely but in future, you will partly be based from home as well as smart, modern offices in BS16 North Bristol; close to Bristol Parkway Station, M32, M4 & M5 etc for an easy commute from Central Bristol, Thornbury, South Gloucestershire & North Somerset. Hours are Monday to Friday: 08:00-16:00 or 09:00-17:00 on a rota basis with occasional 10:00-18:00. Interested? Please apply ASAP with your CV and I will endeavour to respond within 3 working days. NB Mills Goodwin Talent Network is an employment agency and your details will not be passed to any of our clients without your prior approval. IT Service Desk Analyst - 1st/2nd line; Bristol, BS16; Initial 6m FTC, £25-30k pro-rata + pension, holiday, home/flexi-working. Start ASAP

End User Services - Technical Engineer - MS Office 365 - Windows - Desktop - Market Data (Bloomberg/Reuters) - Servers - Audio/Voice - Fluent French - Paris Permanent, up to EURO 55,000 + benefits, bonus An exciting opportunity has arisen for an End User Support Analyst to join a global financial services company in Paris. You will provide technical support for the Windows Desktop environment. The ideal candidate is a resilient team player who is goal-orientated and fully committed. Provide reasonable out of office availability when scheduled prior to an event, or additional support requirements. Skills and experience required: Strong knowledge of Microsoft Office O365 (Word, Excel, PowerPoint, Outlook) Knowledge of Server, Voice & Communications Infrastructure (Turret, desktop Avaya, Cisco and Nortel devices) Knowledge of various Operating systems (eg Win 7/10, Linux, Apple) Knowledge of Audio and Video Conferencing technologies. Knowledge of common Market Data applications and services (Bloomberg, Reuters). Microsoft MCP, MCSA or individual Microsoft specialist training such as Excel, Word, PowerPoint, Outlook or ITSM products Understanding of TCP/IP, DNS and Internetworking Technology Speak French Fluently If this is of interest and you have the required skills, please submit your CV over for immediate consideration. McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

Junior Applications Support Analyst 1st Line Bedford - Permanent - Automotive/Finance Our client is a successful fast-growing SAAS Fintech company based in Bedford providing software for the asset, automotive and consumer finance industries. They partner with a selection of key global clients to provide first class disruptive technologies and solutions. We are now looking for an ambitious individual to learn and work within the 1st Line Applications Support team . Ideally you will have some experience of a busy applications support environment with a keen interest of the Fintech world and a desire to learn and develop your career in IT. This role will be customer focussed as well as working with both the development and client implementation teams and will be a fantastic opportunity for career advancement into several IT disciplines. Key responsibilities: Answering customer support tickets and liaising with customers on the telephone/video calls Creating and managing customer documentation on our custom platform Researching and writing online user guides to facilitate customer self service General office administration Skills & Knowledge required: Experience of providing a high-quality customer service via a support desk High level of IT literacy and an understanding of software applications Customer service aware, owns problems and sees them through to a successful conclusion Have an analytical and creative approach to problem solving with the ability to work on your own to fully investigate issues to understand the root cause and suggest long term solutions Ability to learn quickly, conscientious & motivated whilst working in a fast-paced environment Ambitious team player with a Can Do attitude Experience of working under pressure to high standards Lateral thinker with the ability to adapt quickly to new challenges Fluent in business English language - with clear and confident written and oral skills GCSE Grade A-C in English & Maths This is an excellent opportunity to join a growing team and make a difference within an expanding market leading organisation as such a salary of Circa £20k plus benefits and excellent training are all on offer. TD Group Limited acts as an employment business for interim positions and an employment agency for permanent positions. TD Group is committed to equal opportunity and diversity.

Excellent CV-enhancing opportunity for a bright 1st Line IT Support candidate to join the Managed Services division of a leading €1.5 Billion international authority in the Digital Transformation & IT Services space. Role Info: 1st Line IT Support/Service Desk Technical Analyst Saint Ives PE27 £20,000 - £25,000 Plus Excellent Company Benefits Package Start date: ASAP Hours: Monday to Friday (37.5 hours per week) based on a three-week rotating shift pattern: 7am - 3:30pm, 8:30am - 5pm and 9:30am - 6pm. Who we are: As a Digital Transformation Partner, we accompany companies into the digital future. Our range of IT solutions includes consulting, implementation, services and the operation of IT systems. Our customers benefit from our extensive expertise and our innovative portfolio that covers the IT requirements necessary for a successful digital transformation. Our headquarters are based in Munich and we employ over 3,000 employees worldwide and have offices in Germany, Austria, Belgium, the UK and the U.S.A. Our Managed Services team, who area based in Cambridge, provide a focused range of hosted and cloud services through our extensive portfolio, specifically designed to help corporate and public-sector customers align their IT functions to their core business requirements. The Service Desk Technical Analyst Role: We are looking for an enthusiastic analyst to provide dedicated desktop support for our clients and end users. As the 1st line customer champion, you will be the focal point for ensuring that user incidents and requests are progressed to resolution within multiple technologies. The ideal candidate will be a driven, self-motivated individual who is able to take responsibility for customer issues and work well under pressure. This is a fantastic opportunity to work within an interesting and varied company who offer a busy yet friendly place of work. Key Responsibilities: + Managing all Incident and Service Request tickets, which will be logged via the customer portal, phone call, email (desk to desk and End User) + Provide world-class customer experience with every interaction + Completing tickets within SLA + Create knowledge articles on learnings + Experience with ITIL methodologies and best practices + Trouble-shooting incidents and ensuring a high first-time touch fix rate Technical Responsibilities: + Windows 10 provisioning and support + Security administration, including MFA + 1st line support for print services, triaging and engagement of 3rd parties + Device management via Intune + Experience with remote desktop support + CMDB administration, responsibility shared with onsite engineer + Creation and administration of user accounts, for starters, leavers and movers ? License management + Proficient in Microsoft Office 365 applications, including SharePoint and Teams + Knowledge of SCCM + Understanding of Azure AD connect + Experience working with Active Directory + Fundamental Networking knowledge, including VPN's Skills and Experience: + Previous experience undertaking a similar role within a service desk environment + Excellent interpersonal skills, the ability to build and maintain relationships and work cross functionally and interact confidently across all channels + Ability to carry out tasks to a high standard with a strong eye for attention to detail and thorough approach to their work + Experience in a client facing role + A natural flair for delivering high levels of customer service + Proactive and flexible with a can do attitude + Team player who understands the importance of teamwork + 2 years of professional IT experience is desirable + Educated to a degree level (or equivalent) in an IT or Science based subject, or a Microsoft Certificate is desirable Benefits & Perks: Includes: 25 days annual leave, life assurance, healthcare cash plan, employee assistance programme, online discounts & savings platform, free parking, spot bonus scheme, recruitment bounty scheme, dress down Friday, free fruit, Fundraising, Sports & Social club. Additional Information: + Must have the right to live and work in the UK + Must meet Security Clearance vetting requirements as this is a requirement of the role + Must have full UK driving licence and access to own transport to get between sites + Any offer would be conditional upon the successful candidate passing a full DBS national security vetting process + Compliance to ISO27001, ISO20000, ISO9001 & ISO22301 is essential to our business. Quality, IT Service Management, Information security and Business continuity awareness, education and training are given regularly. Your Background/Previous Roles May Include: 1st Line Support, Microsoft Support, Azure Support, O365 Support, Windows Support, Desktop Support, Junior IT Support, IT Graduate Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Infrastructure Engineer/Systems Engineer/Windows Server/Windows 10/2nd and 3rd line - £425 - £475 per day - DV Cleared site (Inside IR35) - Poole, Dorset Working for a dynamic large team of in a busy operational environment. As an Infrastructure Engineer/System Engineer you will be working on a MS Windows 2012 R2 server system, with Windows 10 clients. A fast paced environment, so as a team member you need to be flexible and adaptable to meet the needs of the customer. We are looking for experienced Technical Analysts with a good knowledge in the fields of Intelligence and Command and Control. Particular systems knowledge should include operational concept development and analysis. Candidates must have DV level Security Clearance Responsibilities: Whilst working as part of a team supporting two Data Centres and other satellite locations, you would undertake the role of 3rd Line Technical Analyst in a MS Data Centre or as a general Windows Administrator. Mandatory requirements: * Five or more years IT experience * Previously worked on an ITIL-based service Recent experience or knowledge of working with some of the following technologies: * Active Directory components (Domain Services); * Domain Name Services; * Dynamic Host Configuration Protocol Services; * User Experience Virtualisation (UE-V); * Application Virtualisation (App-V) local components; * Licensing (Active Directory Based Authentication); * Windows 10 Client OS and Virtual Desktops; * File & Print Services Management (including DFS-R and DFS-N); * System Center Virtual Machine Manager; * System Center Configuration Manager Current Branch; * System Center Data Protection Manager; * System Center Operations Manager; * System Center Service Manager 2016 * Hyper V and Windows Failover Clustering; * Windows 10; * Windows Server 2012 R2; * ESXi 5.1 * WSUS and Patching. Desirable: * Windows Server 2016 * SQL Experience * Share Point * Dell Blade Systems * ARC SIGHT * KEMP load Balancers * Ani Virus * Experience of working in a secure client environment * Ability to communicate at all levels * Able to work as part of a team Infrastructure Engineer/Systems Engineer/Windows Server/Windows 10/2nd & 3rd line roles - £425 - £475 per day - DV Cleared site (Inside IR35) Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website Damia Group is acting as an Employment Business in relation to this vacancy.

Robert Walters is engaged with a Global Services business, which specialises in providing expert services across multiple business units with a true global presence. They employ in excess of 400,000 employees, in addition to NYSE listed. They are recognised as a true industry and market leader. As part of a greenfield programme across Global Information Security, they are now in process of building a greenfield Information Security Hub in their Nuneaton office, as part of their 'follow the Sun model' for Global Information Security services. As such, they are keen to appoint a Senior Cyber Security Analyst, paying a salary range of £50,000 to £55,000 plus bonus and benefits. Interviews will be held over VC and all roles will be home-based indefinitely. As a Senior Cyber Security Analyst you will work as part of a centralised operational team to monitor and defend web sites, applications, databases, data centres, Servers, networks, desktops and endpoints. Senior Cyber Security Analyst: Responsibilities - Prevent attacks through knowledge and expertise - Prevention of attacks on databases, network, hardware, Firewalls & encryption - Ensure smooth running of enterprise environment - Detect/Prevent intruders from accessing data - Monitoring: all technologies and data asset dashboard, sensors and services - Detection: using knowledge as well as automated event detection of services - Investigation: Ownership and investigate events. Determine risk and scope - Remediation: Ownership of activities and work closely with group to remove traffic & implement changes - Review : Review incidents and improve response processes. Manual over to automated processes Senior Cyber Security Analyst: Skills - Experience of a SOC (Security Operations Centre) environment - Incident response - Experience of SIEM tools and technologies - Cyber hunting techniques/experience - Security controls/Network experience The permanent opportunity for a Senior Cyber Security Analyst, will pay a salary range of £50,000 to £55,000 plus bonus and benefits. This is an opportunity to work for a Global NYSE listed business, which is building a greenfield InfoSec operation. Interviews will be held over VC and all roles will be home-based indefinitely. The opportunity will offer exciting career opportunities, with promotions, dedicated career progression, training and certifications. Please apply with an updated CV and contact Ajay Hayre for further information.

3rd Line Infrastructure Analyst £45,000 - £50,000 Stoke (remote with occasional travel) I am currently looking for a number of Infrastructure Analysts for an organisation based in Stoke (although these roles can be home based). The purpose of the Infrastructure Analyst roles is to provide 3rd line support of the organisations infrastructure estate. The Infrastructure Analyst must have a broad range of skills and infrastructure experience. They must have the ability to quickly diagnose escalations from the IT service desk at an expert level and resolve efficiently and in a safe manner. The successful Infrastructure Analysts will have previous experience as a 3rd line infrastructure analyst, proficient with several of the following; VMware, Active Directory, MS Exchange/O365, SCCM and associated hosting technologies, networking, NetApp SAN, Azure/AWS Cloud with special attention to Netapp, Cloud (azure) and VMware technologies. You will be tasked with both project work and BAU support. There is an element of on call with this role but this is financial rewarded. Please apply for a swift response.

Service Desk Analyst (permanent) - Sheffield - £25,000-£28,000 per annum Harvey Nash are working in partnership with Fleetcor, as they embark on a restructure and augmentation of their IT & Technology workforce. Fleetcor, is a Global Leader in Commercial Payments, their specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. We're looking for an enthusiastic Service Desk Analyst (1st/2nd line) to support the company's desktop infrastructure and systems and ensure availability of hardware and software platforms to appropriate and agreed service levels. We're hoping you'll provide users with a positive and vibrant experience of the IT Helpdesk. Key accountabilities: * Ensure all incidents are triaged in a timely fashion and provide resolutions within agreed SLAs. * Ensure operating systems and software are maintained at an appropriate level and upgrades and fixes are applied as required with minimum disruption to the business, ensuring appropriate support agreements and service levels are in place. * Ensure all required operational checks are carried out at the appropriate times in an effective manner. * Report any break down in the delivery of services to the appropriate people in a timely manner. * Ensure all processes are documented to a suitable standard, and are updated and audited as appropriate. * Contribute actively to capacity planning exercise as required to ensure system grows ahead of business requirements. * Ensure daily system backups are taken and tapes stored appropriatley. * Contribute to the maintenance of an effective procedures manual that accurately reflects the day to day task carried out by the department. * Ensure any changes to these procedures are documented and logged as appropriate. * Deliver timely management reporting information where appropriate * Evaluate emerging technologies and advise management team of most suitable options for the business, write proposals to include rationale and costing where changes are appropriate. * Ensure timesheets are completed at least weekly and accurately reflect the time allocation. * Be able to travel to branch office sites when necessary. Key skills & experience: * Previous experience in a similar role, within a dynamic and technical environment * A willingness to get involved and make a difference to user's experience of the Helpdesk * In depth knowledge of Windows 10 Operating System is essential * In depth knowledge of Microsoft Office applications (2010 & 2016) is essential * Experience of working with Citrix XenApp Server * Experience of working with VMWare VDI * Experience of working with various telephony solutions including SIP & VOIP * Experience of working with Windows 2008, 2012 and 2019 Server operating systems * Knowledge of Active Directory (User creation/deletion, password resets etc.) * Some experience of Local Area Networking, Ethernet and TCP/IP. * Microsoft Exchange Server and Outlook 2016 * A working knowledge of VMWare ESXi 6.0 Infrastructure is desirable * Microsoft Office SharePoint Server, Confluence and other Intranet technologies Please submit your application at your earliest convenience to be considered for this opportunity. Feel free to apply directly: (see below)

Systems Engineer (DV cleared) Job Category: Development/Engineering Job Type: Contract Location: Various, UK Wide - Various, United Kingdom Position Details * Contractual Base Location - Herefordshire * Contract Length - 3 months + * Max charge rate: £455.00 INSIDE IR35. HLC/DV* About the role: Working for a dynamic large team of in a busy operational environment. As a System Engineer you will be working on a MS 2012 R2 server system, with Windows 10 clients. A fast-paced environment, so as a team member you need to be flexible and adaptable to meet the needs of the customer. We are looking for experienced Technical Analysts with a good knowledge in the fields of Intelligence and Command and Control. Particular systems knowledge should include operational concept development and analysis. Responsibilities: Whilst working as part of a team supporting two Data Centres and other satellite locations, you would undertake the role of 3rd Line Technical Analyst in a MS Data Centre or as a general Windows Administrator. Mandatory requirements: * Five or more years IT experience * Previously worked on an ITIL-based service * Recent experience or knowledge of working with some of the following technologies, * Active Directory components (Domain Services); * Domain Name Services; * Dynamic Host Configuration Protocol Services; * User Experience Virtualisation (UE-V); * Application Virtualisation (App-V) local components; * Licensing (Active Directory Based Authentication); * Windows 10 Client OS and Virtual Desktops; * File & Print Services Management (including DFS-R and DFS-N); * System Center Virtual Machine Manager; * System Center Configuration Manager Current Branch; * System Center Data Protection Manager; * System Center Operations Manager; * System Center Service Manager 2016 * Hyper V and Windows Failover Clustering; * Windows 10; * Windows Server 2012 R2;. ESXi 5.1. WSUS and Patching. Desirable: * Windows Server 2016. SQL Experience. Share Point. Dell Blade Systems. ARC SIGHT. KEMP load Balancers. Ani Virus. Experience of working in a secure client environment. Ability to communicate at all levels. Able to work as part of a team

Analyst Programmer Our well respected client is urgently seeking an experienced Analyst Programmer, with expertise around SQL, PL/SQL and Oracle to join their applications team on a permanent basis. The Analyst Programmer will specialise in creating, maintaining & supporting a wide variety of Real Time, mission critical customer service and electricity distribution based systems, the majority of which are developed in-house. You will achieve this by using a number of databases, web and telephony based application development tools to enhance and support systems predominantly hosted on Windows & UNIX Servers and Oracle databases. The Analyst Programmer will be rewarded with a highly competitive salary, training & development as well as a brilliant benefits package. Analyst Programmer - Key Skills: Experience in the development of systems using SQL, PL/SQL, Oracle Application Express, HTML, CSS, JavaScript or an awareness of similar application development tools and languages is highly desirable. Some of your key areas of focus will include: Systems analysis, design and preparing program specifications and documentation. Secure software development, testing and implementation. Software maintenance and support in a secure environment Highly self-motivated, with the desire and ability to build and support application development projects through to a successful completion. Experience with web/database/desktop based development Able to demonstrate that you have the necessary programming experience, aptitude, motivation and skills to make a success of one of this opportunity. Possess minimum of 2 A' levels or equivalent practical experience. Training will be given on the specific languages and environments used within Western Power Distribution. Once you are suitably qualified, you will participate in an out of hours standby working arrangement within the team. (Therefore a driving licence is required). Successful applicants will be subject to a security vetting process. Analyst Programmer Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

IT Service Desk Analyst - 1st Line Support Wakefield Permanent role, paying up to 19K + Benefits Our client is a privately owned food manufacturing company based in Wakefield, England and they are looking for an experienced IT Service Desk Analyst to join them on a permanent basis. About the role: The Service Desk is the first point of contact for all IT related incidents/issues and requests. The Service Desk Analyst is responsible for providing 1st Line service and systems/technical support to the business. The analyst provides advice and guidance on all incoming queries/incidents and ensures these are logged and progressed in accordance with department guidelines and procedures. Responsibilities: Provide a high quality, professional and informed support. Provide support and guidance to personnel with regards IT equipment and the company's services/applications. Resolve incoming incidents on the first call, wherever possible, or ensure they are accurately logged and assigned to the appropriate resolution team with minimum time delay. Ensure all incoming calls are managed and structured in accordance with department guidelines and procedures, providing an informed and quality service to customers, setting expectations. Accurately log all incoming incidents/queries/requests, and ensure they are prioritised and progressed in accordance with department guidelines and procedures. Contribute to team targets and business objectives. Meet assigned individual KPIs relating to call and case quality, telephony activities, and technical fixes. Carry out all mailbox' work in accordance with guidelines and procedures, ensuring all activities are planned and prioritised. Communicate effectively with the team on any IT related incidents, ensuring any high priority and service impacting issues are escalated. Share knowledge with the team, and support the implementation of New Work/Services'. Liaise with resolution groups and third parties as and when necessary with regards the progression and resolution of incidents. Support company policy and best practice in the area of security and protection of sensitive information. Requirements: Experience supporting a Windows XP - Windows 8 & 10 desktop user environment in a Microsoft Windows 2003 - 2012 Server infrastructure based in Active Directory. Microsoft Office 2003, 2007, 2013 and O365 experience. Microsoft Exchange 2003 & 2010 experience. Knowledge of Industry leading ERP systems such as SAP/Navision/EB2 Excellent customer service skills. Excellent team player. Clear verbal and written communication skills. Structured approach to problem solving and technical troubleshooting. Ability to work well under pressure and to targets. A full working knowledge of MS Office applications including Office 365. Understanding of company's systems and applications. Understand business objectives. Minimum 1 year IT service desk experience Experience in using LANDesk Systems is preferential Awareness of ITIL disciplines Please apply with your up-to-date CV for immediate consideration.

Spanish Speaking Service Desk Analyst - £100 per day - 6 month contract - Remote/Kent We have a great opportunity for a bilingual Spanish and English speaker to join a busy service desk. Team is working remotely at the moment but are based in Kent. Position will be working from home initially due to COVID but applicants should ideally live in or around Folkestone, Kent as long term team will be returning to the office. Role has been deemed as inside IR35 so applicants need to have right to work with no visa restrictions or British Passport and work via an umbrella company. The successful candidate will join a team, working on a Help Desk offing first level support to our clients new international products. This role is offered as a contract to begin with, with a view to it becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have experience of working on a busy service desk, customer services or call centre environments. You will be fluent Spanish and English speaking, with strong all round communication skills. This is essential and will be tested during interview. We will also consider English with fluent German, Portuguese or French speaking candidates but a Spanish and English speaking person will be preferred, looking for a fantastic career opportunity then please apply now! Recruiting NOW! Ideally start 4th May 2021. One stage interview process (Video) before decision. Click is acting as an Employment Business in relation to this vacancy

We are currently working with a leading insurance provider firm with their requirement for an IT Service Desk Operations Manager for an initial 6 months contract assignment. The role will be carried out mixture of working remotely and from their York offices. (The duration may extend) The role is inside IR35 Position: IT Service Desk Operations Manager - 1st Line Reporting to: IT Business Services Leader Location: York Type: Interim - 6 months initial What does our IT Service Desk do? You will be part of the front line IT Service Desk team providing support to c4000 team members across the UK, Europe, Bermuda and North America. You will work in a proactive and co-operative manner, and manage the day-to-day operations of our Service Desk team, to ensure that the responsiveness, effectiveness and quality of the IT Service Desk is as good as it can be. This role is located at our York office, however travel to other office locations (UK and international) may be required. In line with UK government Coronavirus guidance this role will also require some home-based working. We are looking for you to have the following attributes: A passion for customer service. Operational experience of managing a high performing IT ServiceDesk/Contact Centre team Confident and effective communication skills, both verbal and written. A metrics driven approach to measuring and managing performance and quality Strong team ethic - able to maintain team engagement and grow collective capability A hunger for continuous improvement with the ability to identify challenges and implement solutions. A natural talent for seeing the bigger picture and beyond what is in front of them. Confidence in challenging the norm and speaking out when required to do so. Experience of managing 3rd parties and ServiceDesk technologies A practical appreciation of ITIL and process excellence Within this role you would be expected to: Manage a team of IT Support analysts to deliver effective service to our organisation Identify, architect and implement quality control and service performance metrics; providing clarity and certainty in performance against KPIs Act as escalation point for team members and colleagues and resolve escalations in a timely and appropriate manner Identify training and development needs across the team and act as a mentor; ensuring appropriate staff and capability levels are maintained to deliver an effective 19x5 service. Work with stakeholders to develop standards, and apply these to track, monitor, report, resolve or escalate issues. Own the IT ServiceDesk knowledge base and ensure its continued development and relevancy Apply now for further information

Recruitment/Shared Service Centre Project Manager 8 Month Fixed Term Contract - Potential Extension £40,000 - £45,000 per annum Remote with occasional travel to South Manchester This role is responsible for working with the CoRE (Centre of Recruitment Excellence) Business and Project teams across Manpower Group UK for assisting with the implementation of specific products and team re-organisation, to align with a wider transformation project and change initiative. As part of this role your responsibilities include the coordination and completion of projects deliverables in line with the agreed timescales within budget and within scope. Oversee all aspects of projects. Set deadlines, assign responsibilities, monitor and report progress to key stakeholders and help in the rapid upgrade of a Helpdesk solution. Scope: This is a ManpowerGroup UK wide role and will work across all ManpowerGroup UK brands, with a focus on CoRE. General Responsibilities: Ensure that projects are delivered on-time, within scope and within budget Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility Develop a detailed project plan to monitor and track progress Manage changes to the project scope, project schedule and project costs using appropriate verification techniques Perform risk management to minimize project risks Act as the central control point for project management activities including working with third-party supplier, business analysts and technical teams, as appropriate Create and maintain comprehensive project documentation Meet budgetary objectives and adjust project constraints based on financial analysis Assist the business to produce workarounds where requirements cannot be met fully Measure project performance to identify areas for improvement Operate Project continuous improvement via Lessons learnt and post implementation review mechanisms Technical & Professional Skills: A working knowledge, or experience of working within the Recruitment & Staffing Sector. Previous experience of implementing a Customer Service Management platform, ideally, ServiceNow CSM is desirable but not mandatory. Proven training/recognised qualification/experience in Project management Strong familiarity with project management software tools, methodologies, and best practices Challenging existing mindsets and behaviours to ensure fit for purpose solutions are identified and delivered Ability to handle multiple projects in a fast-paced environment Lean process techniques Experience seeing projects through the full life cycle Managing stakeholder expectations Experience of the following would be beneficial; Working with third party partners and/or remote teams The following accreditation's would also be desirable; PMP or Prince2, PMI - ACP, CSM