Request Technology - Craig Johnson
Alpharetta, Georgia
Prestigious Enterprise Company is currently seeking an IAM Business Analyst with SailPoint experience. Candidate will support the Identity and Access Management service, which seeks to create a delightful access experience that optimizes usability, accountability, and cyber risk exposure. This role requires a seasoned SailPoint BA that will perform comprehensive discovery and classification of all non-person identities in the IAM roadmap. This involves working with stakeholders in various teams (DevOps, Infrastructure & Operations, App Dev) to identify and assign ownership to non-person accounts. Qualifications: Strong experience in business analysis within the IAM domain. Ability to gather and document requirements from stakeholders and translate business needs into functional specifications or process designs. A solid understanding of IAM fundamentals as they apply to both person and non-person accounts is required. Understanding of what non-person identities are and how they are used. Familiarity with the life cycle of accounts. Hands-on experience with IAM tools, such as SailPoint IIQ and CyberArk. The candidate should know how such tools can be configured to manage account certifications, and reporting for accounts. Ability to run reports or configure access review campaigns in these systems is a plus. Proficiency in analysing access data and identity records. Should be comfortable using spreadsheets, databases, or reporting tools to identify patterns. Attention to detail is crucial. Ability to design clear processes and workflows for identity management (eg, a workflow for requesting non-person accounts.) Excellent documentation skills are required to create policies, procedures, standards, and job aids that will be used by technical and non-technical teams. Excellent communication skills, both written and verbal. This role involves liaison between technical teams and business units the BA must be able to articulate the importance of controls to non-technical stakeholders and relay business priorities to technical implementers. Experience running meetings or workshops to discuss requirements or review findings is important. Strong organizational and time-management skills. The role requires managing multiple initiatives simultaneously. The ideal candidate can prioritize tasks, handle project timelines, and work independently with minimal supervision. Required Skills: While this is not a hands-on engineering role, experience with Scripting or basic programming with Python, Java or PowerShell can help in understanding automation of identity tasks. Knowledge of database queries or reporting tools can assist in pulling together identity data. Exposure to cloud environments (Azure, AWS, Oracle, GCP) and their native identity constructs (like AWS IAM roles, Azure service principals, etc.) is a plus.
04/07/2025
Project-based
Prestigious Enterprise Company is currently seeking an IAM Business Analyst with SailPoint experience. Candidate will support the Identity and Access Management service, which seeks to create a delightful access experience that optimizes usability, accountability, and cyber risk exposure. This role requires a seasoned SailPoint BA that will perform comprehensive discovery and classification of all non-person identities in the IAM roadmap. This involves working with stakeholders in various teams (DevOps, Infrastructure & Operations, App Dev) to identify and assign ownership to non-person accounts. Qualifications: Strong experience in business analysis within the IAM domain. Ability to gather and document requirements from stakeholders and translate business needs into functional specifications or process designs. A solid understanding of IAM fundamentals as they apply to both person and non-person accounts is required. Understanding of what non-person identities are and how they are used. Familiarity with the life cycle of accounts. Hands-on experience with IAM tools, such as SailPoint IIQ and CyberArk. The candidate should know how such tools can be configured to manage account certifications, and reporting for accounts. Ability to run reports or configure access review campaigns in these systems is a plus. Proficiency in analysing access data and identity records. Should be comfortable using spreadsheets, databases, or reporting tools to identify patterns. Attention to detail is crucial. Ability to design clear processes and workflows for identity management (eg, a workflow for requesting non-person accounts.) Excellent documentation skills are required to create policies, procedures, standards, and job aids that will be used by technical and non-technical teams. Excellent communication skills, both written and verbal. This role involves liaison between technical teams and business units the BA must be able to articulate the importance of controls to non-technical stakeholders and relay business priorities to technical implementers. Experience running meetings or workshops to discuss requirements or review findings is important. Strong organizational and time-management skills. The role requires managing multiple initiatives simultaneously. The ideal candidate can prioritize tasks, handle project timelines, and work independently with minimal supervision. Required Skills: While this is not a hands-on engineering role, experience with Scripting or basic programming with Python, Java or PowerShell can help in understanding automation of identity tasks. Knowledge of database queries or reporting tools can assist in pulling together identity data. Exposure to cloud environments (Azure, AWS, Oracle, GCP) and their native identity constructs (like AWS IAM roles, Azure service principals, etc.) is a plus.
NO SPONSORSHIP Service Management - ServiceNow CSDM Models and Mapping What do you do within service mapping? Do you have any experience (manually) creating CSDM models outside of using service mapping? If so, can you elaborate? Are you ok with doing architecture and ServiceNow administration, meaning are you good with not doing architecture only? You will know how to use automation to create maps and models. This job is specifically seeking individuals with the expertise to perform these activities without having service mapping perform the steps. Salary: $127k to $155k plus 15% bonus Location: Chicago, IL 3 days onsite 2 days Remote This is on the infrastructure side of ServiceNow (administration). Service mapping is key. You will be managing the population of ServiceNow configuration management CMDB CSDM model, ServiceNow discovery. ITIL model It infrastructure topology. Manage cloud inventory, IT asset management, change management, incident and problem management, event management. 5 years ITSM workflow development automated discovery and architecture key question is what do you do within service mapping/ Primary Duties and Responsibilities: Comprehension and experience with application and implementation of the following; ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out. Produces management information, including KPIs and status reports, with an operational and a management focus Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward Qualifications: 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Ability to work across functional areas to drive continuous improvement Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards Technical Skills: ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management General knowledge and familiarity with networking, mainframes, Servers, Scripting, databases Strong verbal and written communication skills, problem solving skills Strong Excel and PowerPoint skills required Education and/or Experience: BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred Certificates or Licenses: ITIL Certified (Foundation+)
04/07/2025
Full time
NO SPONSORSHIP Service Management - ServiceNow CSDM Models and Mapping What do you do within service mapping? Do you have any experience (manually) creating CSDM models outside of using service mapping? If so, can you elaborate? Are you ok with doing architecture and ServiceNow administration, meaning are you good with not doing architecture only? You will know how to use automation to create maps and models. This job is specifically seeking individuals with the expertise to perform these activities without having service mapping perform the steps. Salary: $127k to $155k plus 15% bonus Location: Chicago, IL 3 days onsite 2 days Remote This is on the infrastructure side of ServiceNow (administration). Service mapping is key. You will be managing the population of ServiceNow configuration management CMDB CSDM model, ServiceNow discovery. ITIL model It infrastructure topology. Manage cloud inventory, IT asset management, change management, incident and problem management, event management. 5 years ITSM workflow development automated discovery and architecture key question is what do you do within service mapping/ Primary Duties and Responsibilities: Comprehension and experience with application and implementation of the following; ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out. Produces management information, including KPIs and status reports, with an operational and a management focus Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward Qualifications: 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Ability to work across functional areas to drive continuous improvement Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards Technical Skills: ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management General knowledge and familiarity with networking, mainframes, Servers, Scripting, databases Strong verbal and written communication skills, problem solving skills Strong Excel and PowerPoint skills required Education and/or Experience: BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred Certificates or Licenses: ITIL Certified (Foundation+)
IT Compliance Analyst Salary : £35,000 to £40,000 Location : Birmingham An exciting opportunity has arisen for an IT Compliance Analyst to join a forward-thinking organisation in Birmingham, where your expertise will play a pivotal role in shaping and safeguarding the company's information security landscape. This newly created position offers you the chance to be at the forefront of developing robust compliance measures, working closely with both internal and external audit teams, as well as a diverse range of stakeholders across the business. You will be instrumental in ensuring that all information security controls are not only effective but also fully compliant with industry standards. The role provides a unique platform to collaborate with procurement, business units, and third-party vendors, ensuring comprehensive risk management and continuous improvement of security practices. With a strong emphasis on teamwork, communication, and operational delivery, this is your opportunity to make a meaningful impact within a supportive environment that values knowledge sharing and professional growth. Be part of a newly established function dedicated to enhancing information security measures and evidencing compliance for both the business and its customers, offering you the chance to shape processes from the ground up. Work collaboratively with cross-functional teams including procurement, business units, and third-party vendors to identify, assess, and manage risks while supporting customer audits and responding to complex queries. Enjoy a consultative and inclusive workplace culture that encourages open communication, stakeholder engagement, and ongoing professional development within the field of information security. What you'll do: As an IT Compliance Analyst based in Birmingham, you will immerse yourself in a variety of engaging activities designed to strengthen the organisation's information security posture. Your day-to-day responsibilities will see you reviewing critical documentation related to IT controls while evaluating their effectiveness through rigorous testing. You will develop audit methodologies that set new benchmarks for quality assurance within the business. By designing audit programmes tailored to industry standards such as CIS or ISO27001, you will ensure ongoing compliance across all areas. Taking ownership of both internal and external audits means you'll be at the heart of maintaining regulatory alignment while also assessing third-party suppliers for potential risks. Your collaborative approach will see you working hand-in-hand with procurement teams as well as other business units to uphold cyber security standards throughout the supply chain. Additionally, you'll play a key role in responding to customer due diligence requests by gathering input from various departments. Through these varied tasks, your contribution will be vital in driving continuous improvement initiatives that protect both company assets and client interests. Review existing documentation of IT controls, business processes, policies, procedures, and management reports to ensure their effectiveness and sustainability across the organisation. Evaluate, document, and test both manual and automated controls throughout the IT environment to maintain high standards of operational efficiency. Develop and implement comprehensive audit testing methodologies tailored to evolving industry requirements. Design detailed audit programmes that facilitate ongoing evaluation and validation of IT control effectiveness in line with best practice frameworks. Lead and conduct internal and external Information Security audits according to recognised industry standards such as CIS, SOX, and ISO27001. Assess suppliers' capabilities against applicable requirements by conducting thorough evaluations aligned with organisational policies, standards, and procedures. Conduct Information Security risk assessments for suppliers and vendors to ensure all third-party risks are identified, assessed, and managed effectively. Collaborate with internal stakeholders to ensure that all controls adhere strictly to defined policies, processes, and procedures. Work closely with procurement teams and business units to guarantee supplier compliance with cyber security policies and standards. Lead the completion of customer RFPs and RFIs by coordinating responses across multiple functions including Sales, Product Development, Information Security, and Information Systems. What you bring: To excel as an IT Compliance Analyst in this setting, your background should reflect hands-on experience within audit functions where information security was paramount. Your familiarity with leading governance frameworks like NIST or ISO27001 will enable you to navigate complex regulatory landscapes confidently. You bring not only technical acumen but also outstanding interpersonal abilities-your talent for building relationships ensures smooth collaboration between internal teams and external partners alike. Your attention to detail shines through when documenting findings or preparing reports; meanwhile your organisational skills help you juggle multiple priorities without compromising quality. A consultative mindset allows you to support colleagues while maintaining independence in your assessments. Proven experience working within an audit function focused on information security or IT compliance is essential for success in this role. Comprehensive knowledge of major Information Security frameworks such as NIST, CIS, SOX, Cyber Essentials, ISO27001, PCI-DSS or SOC is required. Demonstrated ability to contribute positively towards fostering an effective Information Security culture that supports audit objectives across diverse teams. Strong relationship-building skills enabling you to establish productive connections with stakeholders from functional teams as well as external auditors on relevant standards. A solid understanding of Information Security controls coupled with practical experience applying them within complex environments is highly desirable. Ability to accurately identify Information Security risks during audits while managing findings in accordance with organisational risk appetite guidelines. Exceptional written and verbal communication skills allowing you to produce clear audit documentation and present findings confidently at all levels. Commitment to excellence reflected through high organisational skills; adept at managing time efficiently while balancing priorities under pressure. Capacity for autonomous work combined with a proactive approach towards driving improvements in processes or control environments. What's next: If you are ready to take on a rewarding challenge where your skills can truly make an impact within information security compliance-this is your moment! Apply today by clicking on the link provided-your next career step awaits! Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
04/07/2025
Full time
IT Compliance Analyst Salary : £35,000 to £40,000 Location : Birmingham An exciting opportunity has arisen for an IT Compliance Analyst to join a forward-thinking organisation in Birmingham, where your expertise will play a pivotal role in shaping and safeguarding the company's information security landscape. This newly created position offers you the chance to be at the forefront of developing robust compliance measures, working closely with both internal and external audit teams, as well as a diverse range of stakeholders across the business. You will be instrumental in ensuring that all information security controls are not only effective but also fully compliant with industry standards. The role provides a unique platform to collaborate with procurement, business units, and third-party vendors, ensuring comprehensive risk management and continuous improvement of security practices. With a strong emphasis on teamwork, communication, and operational delivery, this is your opportunity to make a meaningful impact within a supportive environment that values knowledge sharing and professional growth. Be part of a newly established function dedicated to enhancing information security measures and evidencing compliance for both the business and its customers, offering you the chance to shape processes from the ground up. Work collaboratively with cross-functional teams including procurement, business units, and third-party vendors to identify, assess, and manage risks while supporting customer audits and responding to complex queries. Enjoy a consultative and inclusive workplace culture that encourages open communication, stakeholder engagement, and ongoing professional development within the field of information security. What you'll do: As an IT Compliance Analyst based in Birmingham, you will immerse yourself in a variety of engaging activities designed to strengthen the organisation's information security posture. Your day-to-day responsibilities will see you reviewing critical documentation related to IT controls while evaluating their effectiveness through rigorous testing. You will develop audit methodologies that set new benchmarks for quality assurance within the business. By designing audit programmes tailored to industry standards such as CIS or ISO27001, you will ensure ongoing compliance across all areas. Taking ownership of both internal and external audits means you'll be at the heart of maintaining regulatory alignment while also assessing third-party suppliers for potential risks. Your collaborative approach will see you working hand-in-hand with procurement teams as well as other business units to uphold cyber security standards throughout the supply chain. Additionally, you'll play a key role in responding to customer due diligence requests by gathering input from various departments. Through these varied tasks, your contribution will be vital in driving continuous improvement initiatives that protect both company assets and client interests. Review existing documentation of IT controls, business processes, policies, procedures, and management reports to ensure their effectiveness and sustainability across the organisation. Evaluate, document, and test both manual and automated controls throughout the IT environment to maintain high standards of operational efficiency. Develop and implement comprehensive audit testing methodologies tailored to evolving industry requirements. Design detailed audit programmes that facilitate ongoing evaluation and validation of IT control effectiveness in line with best practice frameworks. Lead and conduct internal and external Information Security audits according to recognised industry standards such as CIS, SOX, and ISO27001. Assess suppliers' capabilities against applicable requirements by conducting thorough evaluations aligned with organisational policies, standards, and procedures. Conduct Information Security risk assessments for suppliers and vendors to ensure all third-party risks are identified, assessed, and managed effectively. Collaborate with internal stakeholders to ensure that all controls adhere strictly to defined policies, processes, and procedures. Work closely with procurement teams and business units to guarantee supplier compliance with cyber security policies and standards. Lead the completion of customer RFPs and RFIs by coordinating responses across multiple functions including Sales, Product Development, Information Security, and Information Systems. What you bring: To excel as an IT Compliance Analyst in this setting, your background should reflect hands-on experience within audit functions where information security was paramount. Your familiarity with leading governance frameworks like NIST or ISO27001 will enable you to navigate complex regulatory landscapes confidently. You bring not only technical acumen but also outstanding interpersonal abilities-your talent for building relationships ensures smooth collaboration between internal teams and external partners alike. Your attention to detail shines through when documenting findings or preparing reports; meanwhile your organisational skills help you juggle multiple priorities without compromising quality. A consultative mindset allows you to support colleagues while maintaining independence in your assessments. Proven experience working within an audit function focused on information security or IT compliance is essential for success in this role. Comprehensive knowledge of major Information Security frameworks such as NIST, CIS, SOX, Cyber Essentials, ISO27001, PCI-DSS or SOC is required. Demonstrated ability to contribute positively towards fostering an effective Information Security culture that supports audit objectives across diverse teams. Strong relationship-building skills enabling you to establish productive connections with stakeholders from functional teams as well as external auditors on relevant standards. A solid understanding of Information Security controls coupled with practical experience applying them within complex environments is highly desirable. Ability to accurately identify Information Security risks during audits while managing findings in accordance with organisational risk appetite guidelines. Exceptional written and verbal communication skills allowing you to produce clear audit documentation and present findings confidently at all levels. Commitment to excellence reflected through high organisational skills; adept at managing time efficiently while balancing priorities under pressure. Capacity for autonomous work combined with a proactive approach towards driving improvements in processes or control environments. What's next: If you are ready to take on a rewarding challenge where your skills can truly make an impact within information security compliance-this is your moment! Apply today by clicking on the link provided-your next career step awaits! Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Front Office Data & Analytics Application Engineer Location: Houston Sector: Trading, Data Science, Front Office Engineering Our client, a leading player in the global trading landscape, is seeking a Front Office Data & Analytics Application Engineer to join a high-performance team operating at the intersection of software innovation and commercial strategy. This opportunity is to work in a truly dynamic and data-rich environment, partnering directly with traders and research analysts. The role offers the chance to build cutting-edge applications in Real Time, underpinned by modern cloud technologies and sophisticated data engineering practices. The successful candidate will be a key contributor to the design and delivery of mission-critical analytics tools, components, and platforms. Core Responsibilities: Design and engineer microservices, frameworks, and applications tailored for the Front Office. Build robust cloud-native big data platforms and analytics pipelines. Develop and maintain time-sensitive data integration flows (ETL/ELT). Contribute to global infrastructure and shared services with a focus on scalability and performance. Apply software craftsmanship, domain-driven design, and agile delivery principles. Solve complex business problems with elegant and efficient technical solutions. Required Experience and Skills: 5+ years of software engineering experience in a data-driven environment. Proficiency in Java, React and Python with a strong foundation in object-oriented programming. Demonstrated expertise in test-driven development and modern SDLC practices. Solid experience with cloud ecosystems; AWS knowledge (S3, Redshift, Glue, Lambda) highly advantageous. Experience building Front End micro-apps or micro-views is a welcome asset. Bachelor's degree in Computer Science or a related technical discipline.
04/07/2025
Full time
Front Office Data & Analytics Application Engineer Location: Houston Sector: Trading, Data Science, Front Office Engineering Our client, a leading player in the global trading landscape, is seeking a Front Office Data & Analytics Application Engineer to join a high-performance team operating at the intersection of software innovation and commercial strategy. This opportunity is to work in a truly dynamic and data-rich environment, partnering directly with traders and research analysts. The role offers the chance to build cutting-edge applications in Real Time, underpinned by modern cloud technologies and sophisticated data engineering practices. The successful candidate will be a key contributor to the design and delivery of mission-critical analytics tools, components, and platforms. Core Responsibilities: Design and engineer microservices, frameworks, and applications tailored for the Front Office. Build robust cloud-native big data platforms and analytics pipelines. Develop and maintain time-sensitive data integration flows (ETL/ELT). Contribute to global infrastructure and shared services with a focus on scalability and performance. Apply software craftsmanship, domain-driven design, and agile delivery principles. Solve complex business problems with elegant and efficient technical solutions. Required Experience and Skills: 5+ years of software engineering experience in a data-driven environment. Proficiency in Java, React and Python with a strong foundation in object-oriented programming. Demonstrated expertise in test-driven development and modern SDLC practices. Solid experience with cloud ecosystems; AWS knowledge (S3, Redshift, Glue, Lambda) highly advantageous. Experience building Front End micro-apps or micro-views is a welcome asset. Bachelor's degree in Computer Science or a related technical discipline.
Cyber Threat Intelligence Analyst Akkodis are currently working in partnership with a leading service provider to recruit a Cyber Threat Intelligence Analyst to join a leading Cyber Defence Team and play a pivotal role in providing actionable technical intelligence to detection engineers, threat hunters and security operations. This role offers a highly competitive salary and the opportunity for remote working. The Role As a Cyber Threat Intelligence Analyst you will support the rest of the Cyber Defence engineering team in regard to the roadmap and what to focus on. You will share Intel to help them understand what's emerging as well as what advanced persistent threat actors are leveraging to compromise systems. You will work directly across all areas of Cyber Defence to produce bespoke and technical intelligence across Tactical, Strategic, and Operational intelligence. The Responsibilities Conduct in-depth analysis of threat groups, their capabilities, motivations, and tactics A strong understanding of threats posed Articulate complex concepts to various stakeholders across the business. Knowledge of tactics, techniques and procedures (TTPs) that involve cloud technology. Proficiency in relevant cyber threat intelligence tools and technologies. Self-motivated with strong problem-solving and critical thinking skills A strong attention to detail including being able to find new and emerging threats/malware that impact systems and technology. Consume new threat reports, extracting relevant and actionable intelligence including TTPs and behavioural indicators. Working closely with detection engineers and threat hunters to build bespoke detections to detect novel TTPs based on intelligence. Develop comprehensive threat intelligence reports detailing your findings, risk assessments, and recommended mitigation strategies. Monitor and gather threat intelligence from open sources, dark web forums, industry feeds, and other relevant data sources. The Requirements Strong analytical skills and attention for detail. Strong automation and Scripting skills. Strong stakeholder management skill set with a proven ability to get things done. High technical aptitude and a deep understanding of the current cyber threat landscapes including what threats are relevant to the business. Good public speaking and presentation skills. Subject matter expert in technical threat intelligence. If you are looking for an exciting new challenge to play a pivotal part in a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
04/07/2025
Full time
Cyber Threat Intelligence Analyst Akkodis are currently working in partnership with a leading service provider to recruit a Cyber Threat Intelligence Analyst to join a leading Cyber Defence Team and play a pivotal role in providing actionable technical intelligence to detection engineers, threat hunters and security operations. This role offers a highly competitive salary and the opportunity for remote working. The Role As a Cyber Threat Intelligence Analyst you will support the rest of the Cyber Defence engineering team in regard to the roadmap and what to focus on. You will share Intel to help them understand what's emerging as well as what advanced persistent threat actors are leveraging to compromise systems. You will work directly across all areas of Cyber Defence to produce bespoke and technical intelligence across Tactical, Strategic, and Operational intelligence. The Responsibilities Conduct in-depth analysis of threat groups, their capabilities, motivations, and tactics A strong understanding of threats posed Articulate complex concepts to various stakeholders across the business. Knowledge of tactics, techniques and procedures (TTPs) that involve cloud technology. Proficiency in relevant cyber threat intelligence tools and technologies. Self-motivated with strong problem-solving and critical thinking skills A strong attention to detail including being able to find new and emerging threats/malware that impact systems and technology. Consume new threat reports, extracting relevant and actionable intelligence including TTPs and behavioural indicators. Working closely with detection engineers and threat hunters to build bespoke detections to detect novel TTPs based on intelligence. Develop comprehensive threat intelligence reports detailing your findings, risk assessments, and recommended mitigation strategies. Monitor and gather threat intelligence from open sources, dark web forums, industry feeds, and other relevant data sources. The Requirements Strong analytical skills and attention for detail. Strong automation and Scripting skills. Strong stakeholder management skill set with a proven ability to get things done. High technical aptitude and a deep understanding of the current cyber threat landscapes including what threats are relevant to the business. Good public speaking and presentation skills. Subject matter expert in technical threat intelligence. If you are looking for an exciting new challenge to play a pivotal part in a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Job Title: IT Helpdesk Support Location: Schipol, Amsterdam Salary/Rate: €300 per day Start Date: July '25 Job Type: 6 Month Contract Company Introduction Our client are a global telecoms company, they are industry leaders in coverage broadband, mobile communications and video technology. Job Responsibilities/Objectives * This position supports the day to day running of the company's Digital Workplace and the implementation of new IT systems and policies for end-users in the clients entities. * Serve as the first point of contact for customers seeking technical assistance, responding to queries via chat, email, or phone and face to face interactions * Perform remote troubleshooting through diagnostic techniques * Determine the best solution based on the issue and details provided by customers * Walk the customer through the problem-solving process * Direct unresolved issues to the next level of support personnel * Provide accurate information on IT products or services * Record events and problems and their resolution in the ticketing system * Follow-up and update customer status and information * Pass on any feedback or suggestions by customers to the appropriate internal team * Run reports to analyse common complaints and problems, identify and suggest possible improvements on procedures * Training other staff members on troubleshooting and diagnosing problems * Executive Support Required Skills/Experience The ideal candidate will have the following: * Previous experience of working in an IT support role * Previous experience within a customer service role * Sound understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems * Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems * Excellent IT skills and computer literacy * Excellent organisational and collaboration skills * Outstanding written and verbal communication skills * Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field * Strong interpersonal skills and ability to effectively communicate with users across the organisation * Excellent team player * Knowledge of Microsoft Products, including but not exclusive to Intune (Windows/MAC/iOS/Android), Teams, Office 365, OneDrive, SharePoint Online, Exchange Online, MAM, MDM, AutoPilot, Defender. * Skilled in Microsoft Products, including a combination of, but not exclusive to, Intune (Windows/MAC/iOS/Android), Teams, Office 365, OneDrive, SharePoint Online, Exchange Online, MAM, MDM, AutoPilot, Defender. * Knowledge/Experience of BMC Software USMS Ticketing platform * Knowledge/Experience of Microsoft Teams Room (MTR) hardware, configuring and supporting * Skills of Microsoft Teams Room (MTR) hardware, configuring and supporting * Knowledge of Toshiba hardware for Printing, troubleshooting, configuring and supporting. * Knowledge of Kiteworks, Workspace One, Bitlocker, Active Roles, Azure MFA If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
03/07/2025
Project-based
Job Title: IT Helpdesk Support Location: Schipol, Amsterdam Salary/Rate: €300 per day Start Date: July '25 Job Type: 6 Month Contract Company Introduction Our client are a global telecoms company, they are industry leaders in coverage broadband, mobile communications and video technology. Job Responsibilities/Objectives * This position supports the day to day running of the company's Digital Workplace and the implementation of new IT systems and policies for end-users in the clients entities. * Serve as the first point of contact for customers seeking technical assistance, responding to queries via chat, email, or phone and face to face interactions * Perform remote troubleshooting through diagnostic techniques * Determine the best solution based on the issue and details provided by customers * Walk the customer through the problem-solving process * Direct unresolved issues to the next level of support personnel * Provide accurate information on IT products or services * Record events and problems and their resolution in the ticketing system * Follow-up and update customer status and information * Pass on any feedback or suggestions by customers to the appropriate internal team * Run reports to analyse common complaints and problems, identify and suggest possible improvements on procedures * Training other staff members on troubleshooting and diagnosing problems * Executive Support Required Skills/Experience The ideal candidate will have the following: * Previous experience of working in an IT support role * Previous experience within a customer service role * Sound understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems * Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems * Excellent IT skills and computer literacy * Excellent organisational and collaboration skills * Outstanding written and verbal communication skills * Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field * Strong interpersonal skills and ability to effectively communicate with users across the organisation * Excellent team player * Knowledge of Microsoft Products, including but not exclusive to Intune (Windows/MAC/iOS/Android), Teams, Office 365, OneDrive, SharePoint Online, Exchange Online, MAM, MDM, AutoPilot, Defender. * Skilled in Microsoft Products, including a combination of, but not exclusive to, Intune (Windows/MAC/iOS/Android), Teams, Office 365, OneDrive, SharePoint Online, Exchange Online, MAM, MDM, AutoPilot, Defender. * Knowledge/Experience of BMC Software USMS Ticketing platform * Knowledge/Experience of Microsoft Teams Room (MTR) hardware, configuring and supporting * Skills of Microsoft Teams Room (MTR) hardware, configuring and supporting * Knowledge of Toshiba hardware for Printing, troubleshooting, configuring and supporting. * Knowledge of Kiteworks, Workspace One, Bitlocker, Active Roles, Azure MFA If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Integrations Developer - Mulesoft | Hybrid - Hull Area | Up to £40,000 + £5k Bonus Shape the future of in-house integration for a growing tech team Are you a budding Mulesoft Developer with a year or two under your belt, ready to take that next step and have a bigger impact? We're looking for an Integrations Developer to help bring integration work in-house for a leading UK-based organisation in the middle of an exciting period of investment and transformation. Joining a tight-knit development team, you'll be working closely with a seasoned Mulesoft specialist (and your future partner-in-crime), designing and building APIs and integrations using the Mulesoft Anypoint platform . With all integration work previously outsourced, this is a rare chance to have a genuine say in how things are done as the internal capability grows. You'll be collaborating directly with teams across the business, so top-tier communication skills are a must. Location : 1-2 days a week near Hull (relocation package available) Salary : Up to £40,000 DOE + £5,000 Bonus Growth : Big career development potential as the team expands What you'll be doing Designing and building new integrations, services, and APIs Maintaining and supporting existing systems, with a focus on scalability and best practice Collaborating with Product Owners, BAs and Test Analysts to deliver new features Creating and maintaining technical documentation and API contracts What we're looking for 1-2 years of hands-on Mulesoft Anypoint experience Strong understanding of API-led connectivity, RAML/OpenAPI, and RESTful APIs Familiarity with tools like Postman, Git, CloudHub, Runtime Manager and DataWeave A proactive communicator who enjoys working across technical and non-technical teams Nice-to-haves Experience with OAuth, JWT, SAML or other authentication protocols Exposure to AWS services, monitoring tools like DataDog, or web tech like PHP/TypeScript Retail industry experience or understanding of retail workflows Why join? You'll be part of a company investing heavily in tech and infrastructure (think £120m+), with UK expansion and global ambitions already underway. It's a collaborative, open environment where your voice matters, and your skills will grow alongside the business. Interested in a role where you'll actually shape the integration function from the ground up? Hit apply or drop us a message for a confidential chat. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
03/07/2025
Full time
Integrations Developer - Mulesoft | Hybrid - Hull Area | Up to £40,000 + £5k Bonus Shape the future of in-house integration for a growing tech team Are you a budding Mulesoft Developer with a year or two under your belt, ready to take that next step and have a bigger impact? We're looking for an Integrations Developer to help bring integration work in-house for a leading UK-based organisation in the middle of an exciting period of investment and transformation. Joining a tight-knit development team, you'll be working closely with a seasoned Mulesoft specialist (and your future partner-in-crime), designing and building APIs and integrations using the Mulesoft Anypoint platform . With all integration work previously outsourced, this is a rare chance to have a genuine say in how things are done as the internal capability grows. You'll be collaborating directly with teams across the business, so top-tier communication skills are a must. Location : 1-2 days a week near Hull (relocation package available) Salary : Up to £40,000 DOE + £5,000 Bonus Growth : Big career development potential as the team expands What you'll be doing Designing and building new integrations, services, and APIs Maintaining and supporting existing systems, with a focus on scalability and best practice Collaborating with Product Owners, BAs and Test Analysts to deliver new features Creating and maintaining technical documentation and API contracts What we're looking for 1-2 years of hands-on Mulesoft Anypoint experience Strong understanding of API-led connectivity, RAML/OpenAPI, and RESTful APIs Familiarity with tools like Postman, Git, CloudHub, Runtime Manager and DataWeave A proactive communicator who enjoys working across technical and non-technical teams Nice-to-haves Experience with OAuth, JWT, SAML or other authentication protocols Exposure to AWS services, monitoring tools like DataDog, or web tech like PHP/TypeScript Retail industry experience or understanding of retail workflows Why join? You'll be part of a company investing heavily in tech and infrastructure (think £120m+), with UK expansion and global ambitions already underway. It's a collaborative, open environment where your voice matters, and your skills will grow alongside the business. Interested in a role where you'll actually shape the integration function from the ground up? Hit apply or drop us a message for a confidential chat. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
We're seeking a Senior Analyst Programmer to help lead our development team and modernise our Legacy systems. Working alongside the current Development Manager, you'll support the transition to scalable, API-driven platforms and play a key role in shaping our future technology stack. This is a hands-on role combining leadership, architecture, and delivery. You'll collaborate with internal stakeholders, mentor developers, and guide the design and implementation of robust software solutions that meet business needs. Key Responsibilities Lead and support a small team of developers Modernise Legacy applications into web-based solutions Develop integrations using APIs and modern technologies Manage the full software development life cycle Promote best practices in coding, testing, and performance Work closely with stakeholders to translate requirements Requirements Proven experience in software development and team leadership Strong background in modernising Legacy systems Familiarity with Progress OpenEdge or similar platforms Knowledge of web technologies, APIs, and Agile methodologies Excellent communication and problem-solving skills
03/07/2025
Full time
We're seeking a Senior Analyst Programmer to help lead our development team and modernise our Legacy systems. Working alongside the current Development Manager, you'll support the transition to scalable, API-driven platforms and play a key role in shaping our future technology stack. This is a hands-on role combining leadership, architecture, and delivery. You'll collaborate with internal stakeholders, mentor developers, and guide the design and implementation of robust software solutions that meet business needs. Key Responsibilities Lead and support a small team of developers Modernise Legacy applications into web-based solutions Develop integrations using APIs and modern technologies Manage the full software development life cycle Promote best practices in coding, testing, and performance Work closely with stakeholders to translate requirements Requirements Proven experience in software development and team leadership Strong background in modernising Legacy systems Familiarity with Progress OpenEdge or similar platforms Knowledge of web technologies, APIs, and Agile methodologies Excellent communication and problem-solving skills
SAP Basis Administrator - 3-Month Contract | Watford Are you an experienced SAP Basis Administrator looking for your next challenge? A leading organisation is seeking a skilled professional to maintain, support, and optimise its SAP systems landscape. Your Role: As a SAP Basis Administrator , you'll play a crucial role in ensuring the stability, efficiency, and security of the company's SAP environment. You will be responsible for installations, upgrades, patches, performance tuning, and troubleshooting , working closely with cross-functional teams to deliver seamless system operations. Key Responsibilities: SAP System Administration - Install, configure, and maintain SAP applications. Performance Tuning - Optimise SAP Hana databases and Unix/Linux environments for peak performance. Troubleshooting & Issue Resolution - Monitor system health, identify issues, and implement fixes. Security & Compliance - Implement best practices in SAP Security (role management and access control). System Documentation - Maintain up-to-date documentation for existing and new systems. Collaboration - Work alongside IT teams and business stakeholders to develop technical solutions. Your Experience & Skills: Proven experience as an SAP Basis Administrator, Analyst, or Engineer . Expertise in SAP NetWeaver, Hana, and Unix/Linux environments . Strong knowledge of SAP ECC, BW, APO, PI, IBP, C4C, Cloud Connector, and Fiori . Familiarity with incident response and problem management . SAP Security experience (role management & access) - a plus! To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Administrator. Additionally, you can contact Connor Smal, by exploring the VIQU IT Recruitment website.
03/07/2025
Project-based
SAP Basis Administrator - 3-Month Contract | Watford Are you an experienced SAP Basis Administrator looking for your next challenge? A leading organisation is seeking a skilled professional to maintain, support, and optimise its SAP systems landscape. Your Role: As a SAP Basis Administrator , you'll play a crucial role in ensuring the stability, efficiency, and security of the company's SAP environment. You will be responsible for installations, upgrades, patches, performance tuning, and troubleshooting , working closely with cross-functional teams to deliver seamless system operations. Key Responsibilities: SAP System Administration - Install, configure, and maintain SAP applications. Performance Tuning - Optimise SAP Hana databases and Unix/Linux environments for peak performance. Troubleshooting & Issue Resolution - Monitor system health, identify issues, and implement fixes. Security & Compliance - Implement best practices in SAP Security (role management and access control). System Documentation - Maintain up-to-date documentation for existing and new systems. Collaboration - Work alongside IT teams and business stakeholders to develop technical solutions. Your Experience & Skills: Proven experience as an SAP Basis Administrator, Analyst, or Engineer . Expertise in SAP NetWeaver, Hana, and Unix/Linux environments . Strong knowledge of SAP ECC, BW, APO, PI, IBP, C4C, Cloud Connector, and Fiori . Familiarity with incident response and problem management . SAP Security experience (role management & access) - a plus! To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Administrator. Additionally, you can contact Connor Smal, by exploring the VIQU IT Recruitment website.
Request Technology - Craig Johnson
Naperville, Illinois
*We are unable to sponsor for this permanent Full time role* *Must be open to occasional Travel, position is Bonus and Incentive eligible* Prestigious Digital Partner Firm is currently seeking a Technical Program Manager with E-commerce experience. Candidate will play a critical client-facing role in the successful delivery, governance, and implementation of complex, high-priority technical projects. Candidate will act as a liaison between delivery teams and our clients, ensuring project objectives are met on time, within scope, and budget, while maintaining a strong focus on client satisfaction and relationship management. You will also support account farming initiatives to drive incremental business growth within existing client accounts. Responsibilities: Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines. Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management. Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication. Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements. Proactively manage changes in project scope, identify potential risks, and develop mitigation strategies. Ensure all project documentation is accurate, complete, and updated as per project life cycle needs (eg, scope documents, status reports, risk logs). Serve as the primary point of contact for client stakeholders, building and maintaining strong relationships with senior leadership and key decision-makers. Act as a trusted advisor to clients, understanding their business goals and aligning solutions to support their objectives. Ensure client satisfaction by managing expectations and delivering high-quality outcomes that exceed their requirements. Lead and mentor cross-functional project teams, including developers, QA, business analysts, and architects, ensuring collaboration and clear communication across teams. Align teams around project priorities and guide them through potential roadblocks or challenges. Promote a collaborative, solution-oriented approach to problem-solving, fostering a culture of continuous improvement. Assist in developing and executing account management strategies to ensure long-term client retention and growth. Monitor client satisfaction and feedback, proactively addressing concerns and identifying areas for improvement. Develop and maintain KPIs and metrics to track project performance, client satisfaction, and business growth opportunities. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred). Experience: Minimum of 10+ years of experience in program management, preferably in IT services, software implementation, or systems integration. Project Management Certifications: PMP, or similar is a plus. Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration. Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles. Ability to manage complex, multi-phase projects in fast-paced environments. Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization. Strong organizational, problem-solving, and decision-making skills. Preferred Skills: Experience in working with commerce platforms (eg, commerce tools, Adobe Commerce, Shopify). Familiarity with cloud platforms and DevOps practices. Experience managing cross-functional, geographically dispersed teams. Experience with Agile and Waterfall project management methodologies.
03/07/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Must be open to occasional Travel, position is Bonus and Incentive eligible* Prestigious Digital Partner Firm is currently seeking a Technical Program Manager with E-commerce experience. Candidate will play a critical client-facing role in the successful delivery, governance, and implementation of complex, high-priority technical projects. Candidate will act as a liaison between delivery teams and our clients, ensuring project objectives are met on time, within scope, and budget, while maintaining a strong focus on client satisfaction and relationship management. You will also support account farming initiatives to drive incremental business growth within existing client accounts. Responsibilities: Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines. Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management. Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication. Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements. Proactively manage changes in project scope, identify potential risks, and develop mitigation strategies. Ensure all project documentation is accurate, complete, and updated as per project life cycle needs (eg, scope documents, status reports, risk logs). Serve as the primary point of contact for client stakeholders, building and maintaining strong relationships with senior leadership and key decision-makers. Act as a trusted advisor to clients, understanding their business goals and aligning solutions to support their objectives. Ensure client satisfaction by managing expectations and delivering high-quality outcomes that exceed their requirements. Lead and mentor cross-functional project teams, including developers, QA, business analysts, and architects, ensuring collaboration and clear communication across teams. Align teams around project priorities and guide them through potential roadblocks or challenges. Promote a collaborative, solution-oriented approach to problem-solving, fostering a culture of continuous improvement. Assist in developing and executing account management strategies to ensure long-term client retention and growth. Monitor client satisfaction and feedback, proactively addressing concerns and identifying areas for improvement. Develop and maintain KPIs and metrics to track project performance, client satisfaction, and business growth opportunities. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred). Experience: Minimum of 10+ years of experience in program management, preferably in IT services, software implementation, or systems integration. Project Management Certifications: PMP, or similar is a plus. Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration. Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles. Ability to manage complex, multi-phase projects in fast-paced environments. Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization. Strong organizational, problem-solving, and decision-making skills. Preferred Skills: Experience in working with commerce platforms (eg, commerce tools, Adobe Commerce, Shopify). Familiarity with cloud platforms and DevOps practices. Experience managing cross-functional, geographically dispersed teams. Experience with Agile and Waterfall project management methodologies.
*We are unable to sponsor as this is a permanent Full time role* *4 DAYS IN OFFICE, MOSTLY DAT TRAVEL AND SOME OVERNIGHT, MUST BE FLEXIBLE* A prestigious MSP company is looking for a Technical Program Manager. This manager will be client facing, project engaging, and will be accountable for delivery of projects. This company wants someone who grew up technically and then moved into technical program management. The projects will focus on retail software implementation, integration, commerce platforms/tools (Adobe commerce), Cloud/DevOps, etc. Responsibilities: Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines. Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management. Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication. Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements. Proactively manage changes in project scope, identify potential risks, and develop mitigation strategies. Ensure all project documentation is accurate, complete, and updated as per project life cycle needs (eg, scope documents, status reports, risk logs). Serve as the primary point of contact for client stakeholders, building and maintaining strong relationships with senior leadership and key decision-makers. Lead and mentor cross-functional project teams, including developers, QA, business analysts, and architects, ensuring collaboration and clear communication across teams. Partner with the sales and business development teams to identify opportunities for account growth and expansion within existing clients. Collaborate with clients to identify additional business needs, developing proposals and strategies to address them with company offerings. Monitor client satisfaction and feedback, proactively addressing concerns and identifying areas for improvement. Develop and maintain KPIs and metrics to track project performance, client satisfaction, and business growth opportunities. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred). Experience: Minimum of 10+ years of experience in program management, preferably in IT services, software implementation, or systems integration. Project Management Certifications: PMP, or similar is a plus. Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration. Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles. Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization. Experience in working with commerce platforms (eg, commercetools, Adobe Commerce, Shopify). Familiarity with cloud platforms and DevOps practices. Experience with Agile and Waterfall project management methodologies.
02/07/2025
Full time
*We are unable to sponsor as this is a permanent Full time role* *4 DAYS IN OFFICE, MOSTLY DAT TRAVEL AND SOME OVERNIGHT, MUST BE FLEXIBLE* A prestigious MSP company is looking for a Technical Program Manager. This manager will be client facing, project engaging, and will be accountable for delivery of projects. This company wants someone who grew up technically and then moved into technical program management. The projects will focus on retail software implementation, integration, commerce platforms/tools (Adobe commerce), Cloud/DevOps, etc. Responsibilities: Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines. Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management. Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication. Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements. Proactively manage changes in project scope, identify potential risks, and develop mitigation strategies. Ensure all project documentation is accurate, complete, and updated as per project life cycle needs (eg, scope documents, status reports, risk logs). Serve as the primary point of contact for client stakeholders, building and maintaining strong relationships with senior leadership and key decision-makers. Lead and mentor cross-functional project teams, including developers, QA, business analysts, and architects, ensuring collaboration and clear communication across teams. Partner with the sales and business development teams to identify opportunities for account growth and expansion within existing clients. Collaborate with clients to identify additional business needs, developing proposals and strategies to address them with company offerings. Monitor client satisfaction and feedback, proactively addressing concerns and identifying areas for improvement. Develop and maintain KPIs and metrics to track project performance, client satisfaction, and business growth opportunities. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred). Experience: Minimum of 10+ years of experience in program management, preferably in IT services, software implementation, or systems integration. Project Management Certifications: PMP, or similar is a plus. Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration. Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles. Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization. Experience in working with commerce platforms (eg, commercetools, Adobe Commerce, Shopify). Familiarity with cloud platforms and DevOps practices. Experience with Agile and Waterfall project management methodologies.
HRIS Systems Analyst - iTrent/Zellis Our client is a leading UK health/Social care services provider, rapidly expanding, with a reputation for innovation and excellence and a strong values driven culture They urgently require a talented, dynamic HRIS Systems Analyst to help on the delivery of a key programme to modernise their core HR & Finance systems To be considered you will have/be: Similar HRIS platform system experience (MHR iTrent, Zellis, ICIMS, Smart Recruiters) Experience in system configuration ie able to configure multiple modules (eg core HR, Payroll, ATS) Requirements gathering - document and analyse business requirements Gap Analysis: Identifies gaps between current processes and systems capabilities Advises improvements to HR processes with automation & system features Data management - data mapping, cleansing, validating and migration data between systems Report and analytics production Testing - writing test scripts, conducting UAT System documentation - produces clear documentation (eg requirements, user guides, process documents) Training and support - assist production of training guides and support end users us of system In return, you will get the opportunity to contribute and develop further with a dynamic forward-thinking values driven organisation that rewards achievers Shortlisting today Immediate starter Salary : £40k-50k + Excellent Benefits Location: Essex (2 days)/Hybrid
02/07/2025
Full time
HRIS Systems Analyst - iTrent/Zellis Our client is a leading UK health/Social care services provider, rapidly expanding, with a reputation for innovation and excellence and a strong values driven culture They urgently require a talented, dynamic HRIS Systems Analyst to help on the delivery of a key programme to modernise their core HR & Finance systems To be considered you will have/be: Similar HRIS platform system experience (MHR iTrent, Zellis, ICIMS, Smart Recruiters) Experience in system configuration ie able to configure multiple modules (eg core HR, Payroll, ATS) Requirements gathering - document and analyse business requirements Gap Analysis: Identifies gaps between current processes and systems capabilities Advises improvements to HR processes with automation & system features Data management - data mapping, cleansing, validating and migration data between systems Report and analytics production Testing - writing test scripts, conducting UAT System documentation - produces clear documentation (eg requirements, user guides, process documents) Training and support - assist production of training guides and support end users us of system In return, you will get the opportunity to contribute and develop further with a dynamic forward-thinking values driven organisation that rewards achievers Shortlisting today Immediate starter Salary : £40k-50k + Excellent Benefits Location: Essex (2 days)/Hybrid
Front Office Data & Analytics Application Engineer Location: Houston Sector: Trading, Data Science, Front Office Engineering Our client, a leading player in the global trading landscape, is seeking a Front Office Data & Analytics Application Engineer to join a high-performance team operating at the intersection of software innovation and commercial strategy. This opportunity is to work in a truly dynamic and data-rich environment, partnering directly with traders and research analysts. The role offers the chance to build cutting-edge applications in Real Time, underpinned by modern cloud technologies and sophisticated data engineering practices. The successful candidate will be a key contributor to the design and delivery of mission-critical analytics tools, components, and platforms. Core Responsibilities: Design and engineer microservices, frameworks, and applications tailored for the Front Office. Build robust cloud-native big data platforms and analytics pipelines. Develop and maintain time-sensitive data integration flows (ETL/ELT). Contribute to global infrastructure and shared services with a focus on scalability and performance. Apply software craftsmanship, domain-driven design, and agile delivery principles. Solve complex business problems with elegant and efficient technical solutions. Required Experience and Skills: 5+ years of software engineering experience in a data-driven environment. Proficiency in Java, React and Python with a strong foundation in object-oriented programming. Demonstrated expertise in test-driven development and modern SDLC practices. Solid experience with cloud ecosystems; AWS knowledge (S3, Redshift, Glue, Lambda) highly advantageous. Experience building Front End micro-apps or micro-views is a welcome asset. Bachelor's degree in Computer Science or a related technical discipline.
02/07/2025
Full time
Front Office Data & Analytics Application Engineer Location: Houston Sector: Trading, Data Science, Front Office Engineering Our client, a leading player in the global trading landscape, is seeking a Front Office Data & Analytics Application Engineer to join a high-performance team operating at the intersection of software innovation and commercial strategy. This opportunity is to work in a truly dynamic and data-rich environment, partnering directly with traders and research analysts. The role offers the chance to build cutting-edge applications in Real Time, underpinned by modern cloud technologies and sophisticated data engineering practices. The successful candidate will be a key contributor to the design and delivery of mission-critical analytics tools, components, and platforms. Core Responsibilities: Design and engineer microservices, frameworks, and applications tailored for the Front Office. Build robust cloud-native big data platforms and analytics pipelines. Develop and maintain time-sensitive data integration flows (ETL/ELT). Contribute to global infrastructure and shared services with a focus on scalability and performance. Apply software craftsmanship, domain-driven design, and agile delivery principles. Solve complex business problems with elegant and efficient technical solutions. Required Experience and Skills: 5+ years of software engineering experience in a data-driven environment. Proficiency in Java, React and Python with a strong foundation in object-oriented programming. Demonstrated expertise in test-driven development and modern SDLC practices. Solid experience with cloud ecosystems; AWS knowledge (S3, Redshift, Glue, Lambda) highly advantageous. Experience building Front End micro-apps or micro-views is a welcome asset. Bachelor's degree in Computer Science or a related technical discipline.
£39,453 - £43,837 per annum, flexible hybrid working pattern (2 days per week in office), 35-hour week, 39 days annual leave (including statutory days), good pension scheme and other generous benefits This post is subject to DBS clearance. Hays Technology are working in partnership with a large public sector organisation in Coalville to recruit a Quality Assurance Analyst to join their Technology team on a permanent basis. The purpose of the role is to be responsible for ensuring the highest standards of quality and efficiency in the Technology department. This involves overseeing technology risk management, IT audit management and process improvement. Principal duties and responsibilities: Conduct regular audits to ensure compliance with IT standards and best practices. Contribute towards and report on the performance of IT systems and services. Develop and maintain a Technology risk management framework. IT Audit Management. Prepare audit reports and present findings to management team. Analyse current IT processes and identify areas for improvement. Work closely with other departments to ensure IT services meet their needs. Provide training and support to staff on quality assurance and risk management practices. In order to apply, you must have the following skills and experience: Bachelor's degree in Information Technology, Computer Science or relevant experience. Relevant qualifications in quality assurance (eg, ISO 9001, CRISC). Proven experience as a Quality Assurance Analyst or in a similar role within the Technology sector, preferably within the housing or public sector. Demonstrated experience in developing and implementing quality assurance policies and procedures. Strong understanding of quality assurance methodologies and industry standards. Proficiency in conducting audits and risk assessments. Knowledge of IT systems. Knowledge of Cyber Security best practices. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
02/07/2025
Full time
£39,453 - £43,837 per annum, flexible hybrid working pattern (2 days per week in office), 35-hour week, 39 days annual leave (including statutory days), good pension scheme and other generous benefits This post is subject to DBS clearance. Hays Technology are working in partnership with a large public sector organisation in Coalville to recruit a Quality Assurance Analyst to join their Technology team on a permanent basis. The purpose of the role is to be responsible for ensuring the highest standards of quality and efficiency in the Technology department. This involves overseeing technology risk management, IT audit management and process improvement. Principal duties and responsibilities: Conduct regular audits to ensure compliance with IT standards and best practices. Contribute towards and report on the performance of IT systems and services. Develop and maintain a Technology risk management framework. IT Audit Management. Prepare audit reports and present findings to management team. Analyse current IT processes and identify areas for improvement. Work closely with other departments to ensure IT services meet their needs. Provide training and support to staff on quality assurance and risk management practices. In order to apply, you must have the following skills and experience: Bachelor's degree in Information Technology, Computer Science or relevant experience. Relevant qualifications in quality assurance (eg, ISO 9001, CRISC). Proven experience as a Quality Assurance Analyst or in a similar role within the Technology sector, preferably within the housing or public sector. Demonstrated experience in developing and implementing quality assurance policies and procedures. Strong understanding of quality assurance methodologies and industry standards. Proficiency in conducting audits and risk assessments. Knowledge of IT systems. Knowledge of Cyber Security best practices. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Unit4/Agresso Business Support Hybrid | Widnes | Permanent | £33,000 - £40,000 VIQU has partnered with one of the UK's largest health and social care charities in a search for as ERP Support Analyst with a speciality in Agresso/Unit4. You'll need: Proven experience in HR and/or Payroll systems support. Familiarity with Agresso/Unit4 ERP (ideally with knowledge of FlexiTables, Farms AG16, alerts, or similar). Some understanding of payroll processes and data workflows. Ability to understand and assist with project work, including testing and documentation. Working knowledge of Microsoft SQL (limited experience is fine). Strong attention to detail and ability to work autonomously. A background in system support or system administration roles. A proactive mindset and desire for long-term growth and progression. What you'll be doing: Administering, supporting and monitoring HR & Payroll systems - including Agresso (Unit4 ERP). Managing incidents and requests via the internal Service Desk. Workflow and distribution rule updates (eg setting substitutes, user access changes). Reviewing system alerts and applying housekeeping and data checks. Supporting systems-related project work including attendance system testing and ERP scoping. Assisting in writing and running test scripts. Providing user support and guidance during system changes and rollouts. What's in it for you? Flexible working (option to work across 4 or 5 days per week). Hybrid model with 3-4 days WFH and 1 day in the Widnes HQ. Generous employee wellbeing package, including discounts and EAP support. Cycle to work and holiday discount schemes. Day-to-day involvement in meaningful, purpose-driven projects within the charity sector. Unit4/Agresso Business Support Flexible Working | Widnes | Permanent | £33,000 - £40,000 To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Aaron Chiverton at (see below) If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).
02/07/2025
Full time
Unit4/Agresso Business Support Hybrid | Widnes | Permanent | £33,000 - £40,000 VIQU has partnered with one of the UK's largest health and social care charities in a search for as ERP Support Analyst with a speciality in Agresso/Unit4. You'll need: Proven experience in HR and/or Payroll systems support. Familiarity with Agresso/Unit4 ERP (ideally with knowledge of FlexiTables, Farms AG16, alerts, or similar). Some understanding of payroll processes and data workflows. Ability to understand and assist with project work, including testing and documentation. Working knowledge of Microsoft SQL (limited experience is fine). Strong attention to detail and ability to work autonomously. A background in system support or system administration roles. A proactive mindset and desire for long-term growth and progression. What you'll be doing: Administering, supporting and monitoring HR & Payroll systems - including Agresso (Unit4 ERP). Managing incidents and requests via the internal Service Desk. Workflow and distribution rule updates (eg setting substitutes, user access changes). Reviewing system alerts and applying housekeeping and data checks. Supporting systems-related project work including attendance system testing and ERP scoping. Assisting in writing and running test scripts. Providing user support and guidance during system changes and rollouts. What's in it for you? Flexible working (option to work across 4 or 5 days per week). Hybrid model with 3-4 days WFH and 1 day in the Widnes HQ. Generous employee wellbeing package, including discounts and EAP support. Cycle to work and holiday discount schemes. Day-to-day involvement in meaningful, purpose-driven projects within the charity sector. Unit4/Agresso Business Support Flexible Working | Widnes | Permanent | £33,000 - £40,000 To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Aaron Chiverton at (see below) If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).
Performance/Failover Testing Engineer Salary: Open + Bonus Location: Chicago, IL Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 2-3 years in the areas of Performance/Failover Testing/Architecture/DevOps Experienced in application, hardware, and network testing Experience with Kafka or other messaging systems Hands-on experience building test automation and failover test suites Responsibilities Analyze the business requirements, understand the expectations from end user, review with Business Analysts/SMEs and design test scenarios. Works closely with development, QA, and operations teams to understand application architecture and performance requirements. Design and develop performance test scripts and scenarios using appropriate tools and frameworks. Monitor system behavior during performance, Load, Stress, and failover tests and ensure systems meet recovery time objectives. Conduct failover tests by simulations of hardware, software, and network failures.
01/07/2025
Full time
Performance/Failover Testing Engineer Salary: Open + Bonus Location: Chicago, IL Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 2-3 years in the areas of Performance/Failover Testing/Architecture/DevOps Experienced in application, hardware, and network testing Experience with Kafka or other messaging systems Hands-on experience building test automation and failover test suites Responsibilities Analyze the business requirements, understand the expectations from end user, review with Business Analysts/SMEs and design test scenarios. Works closely with development, QA, and operations teams to understand application architecture and performance requirements. Design and develop performance test scripts and scenarios using appropriate tools and frameworks. Monitor system behavior during performance, Load, Stress, and failover tests and ensure systems meet recovery time objectives. Conduct failover tests by simulations of hardware, software, and network failures.
ServiceNow Technical Lead Salary: Open + Bonus Location: McLean, VA/Plano, TX/Chicago, IL Onsite: 5 days/week *We are unable to provide sponsorship for this role* Qualifications 8-10 years of relevant experience Bachelor's degree 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred. Responsibilities Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions. Managing multiple projects and work in a fast-paced environment. Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
01/07/2025
Full time
ServiceNow Technical Lead Salary: Open + Bonus Location: McLean, VA/Plano, TX/Chicago, IL Onsite: 5 days/week *We are unable to provide sponsorship for this role* Qualifications 8-10 years of relevant experience Bachelor's degree 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred. Responsibilities Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions. Managing multiple projects and work in a fast-paced environment. Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
ServiceNow Technical Lead Salary: Open + Bonus Location: McLean, VA/Plano, TX/Chicago, IL Onsite: 5 days/week *We are unable to provide sponsorship for this role* Qualifications 8-10 years of relevant experience Bachelor's degree 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred. Responsibilities Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions. Managing multiple projects and work in a fast-paced environment. Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
01/07/2025
Full time
ServiceNow Technical Lead Salary: Open + Bonus Location: McLean, VA/Plano, TX/Chicago, IL Onsite: 5 days/week *We are unable to provide sponsorship for this role* Qualifications 8-10 years of relevant experience Bachelor's degree 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred. Responsibilities Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions. Managing multiple projects and work in a fast-paced environment. Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
ServiceNow Technical Lead Salary: Open + Bonus Location: McLean, VA/Plano, TX/Chicago, IL Onsite: 5 days/week *We are unable to provide sponsorship for this role* Qualifications 8-10 years of relevant experience Bachelor's degree 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred. Responsibilities Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions. Managing multiple projects and work in a fast-paced environment. Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
01/07/2025
Full time
ServiceNow Technical Lead Salary: Open + Bonus Location: McLean, VA/Plano, TX/Chicago, IL Onsite: 5 days/week *We are unable to provide sponsorship for this role* Qualifications 8-10 years of relevant experience Bachelor's degree 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred. Responsibilities Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions. Managing multiple projects and work in a fast-paced environment. Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
L2 Operations Analyst - Shift Place of work: On-site - Sheffield, UK/Duration: Permanent/Hours of work: Shift 24/7/365 - 4 days on and 4 days off - 2 days 6:00 AM-6:00 PM | 2 Nights 6:00 PM-6:00 AM. About the Company and the Role: Auxilion is an organisation that has been in business since 2012 and is part of the IT Alliance Group which commenced its operation in 1997. Our 500+ workforce is focused on Building Digital Thinking into your Business. To enable this, we have built our business around a number of Core services Consulting, Project & Programme Management Services, Managed Services and Digital Services, Modern Workplace and Technology Platforms. The Operations Analyst role based in Sheffield will provide remote monitoring support of client infrastructure and be committed to developing their skills. This position works alongside the infrastructure support teams to provide analysis and out of hours hands for monitoring and incident resolution. Position Responsibilities: This role involves the following: Working in a 24x7 support environment the Operations Analysts focus on maintaining the healthy operation of our customer estates. Triaging of incidents and monitor events and initial resolution support ensuring that response and closure SLAs are met. Completing daily system health checks and monthly reviews. Perform out of hours changes and fixes. Server and appliance patching and maintenance tasks Out of hours major incident management. Diagnose and troubleshoot technical issues and escalating where required. Skills & Experience: Essential Skills: Ability to follow pre-defined processes and procedures Ability to fault find on a variety of windows and cloud technologies Good high-level understanding of infrastructure environments Good problem-solving skills Previous experience on a service desk/Operations centre Excellent written and verbal communication skills Sharp attention to detail Desirable Skills: Experience administering/supporting the following: Windows Server and desktop operating systems Network devices Office 365 and Azure VMware/Hyper-v or any other virtualisation technology Monitoring tools Prior experience in a 24 x 7 operations centre Prior experience with ServiceNOW/Any enterprise ticketing system Business Competencies: To succeed in this role, you'll need knowledge of utilising ITIL best practices as well as experience within an IT customer service environment. You would be required to demonstrate the following: Service-oriented behaviour and communication to internal and external customers. Ability to cope with pressures of peak workloads, short deadlines. Qualities: Integrity, timeline sensitive, goal oriented, motivated. Team player. Our Company, Auxilion - About Us We believe in profitable growth for the long-term sustainability of the company, for the benefit of our people and our customers. We work for the benefit of our customers and their customers, with responsibility and care, with a view to a long-term relationship. We value our people, encourage quality, teamwork and development and we acknowledge performance. We continually look to do things differently; we optimise; we innovate; we embrace change. We are truthful and honest with ourselves and others; we fulfil our commitments on time and acknowledge and learn from our mistakes. We conduct ourselves in a professional manner that is integral to a leading services company.
01/07/2025
Full time
L2 Operations Analyst - Shift Place of work: On-site - Sheffield, UK/Duration: Permanent/Hours of work: Shift 24/7/365 - 4 days on and 4 days off - 2 days 6:00 AM-6:00 PM | 2 Nights 6:00 PM-6:00 AM. About the Company and the Role: Auxilion is an organisation that has been in business since 2012 and is part of the IT Alliance Group which commenced its operation in 1997. Our 500+ workforce is focused on Building Digital Thinking into your Business. To enable this, we have built our business around a number of Core services Consulting, Project & Programme Management Services, Managed Services and Digital Services, Modern Workplace and Technology Platforms. The Operations Analyst role based in Sheffield will provide remote monitoring support of client infrastructure and be committed to developing their skills. This position works alongside the infrastructure support teams to provide analysis and out of hours hands for monitoring and incident resolution. Position Responsibilities: This role involves the following: Working in a 24x7 support environment the Operations Analysts focus on maintaining the healthy operation of our customer estates. Triaging of incidents and monitor events and initial resolution support ensuring that response and closure SLAs are met. Completing daily system health checks and monthly reviews. Perform out of hours changes and fixes. Server and appliance patching and maintenance tasks Out of hours major incident management. Diagnose and troubleshoot technical issues and escalating where required. Skills & Experience: Essential Skills: Ability to follow pre-defined processes and procedures Ability to fault find on a variety of windows and cloud technologies Good high-level understanding of infrastructure environments Good problem-solving skills Previous experience on a service desk/Operations centre Excellent written and verbal communication skills Sharp attention to detail Desirable Skills: Experience administering/supporting the following: Windows Server and desktop operating systems Network devices Office 365 and Azure VMware/Hyper-v or any other virtualisation technology Monitoring tools Prior experience in a 24 x 7 operations centre Prior experience with ServiceNOW/Any enterprise ticketing system Business Competencies: To succeed in this role, you'll need knowledge of utilising ITIL best practices as well as experience within an IT customer service environment. You would be required to demonstrate the following: Service-oriented behaviour and communication to internal and external customers. Ability to cope with pressures of peak workloads, short deadlines. Qualities: Integrity, timeline sensitive, goal oriented, motivated. Team player. Our Company, Auxilion - About Us We believe in profitable growth for the long-term sustainability of the company, for the benefit of our people and our customers. We work for the benefit of our customers and their customers, with responsibility and care, with a view to a long-term relationship. We value our people, encourage quality, teamwork and development and we acknowledge performance. We continually look to do things differently; we optimise; we innovate; we embrace change. We are truthful and honest with ourselves and others; we fulfil our commitments on time and acknowledge and learn from our mistakes. We conduct ourselves in a professional manner that is integral to a leading services company.
