NO SPONSORSHIP Service Management - ServiceNow CSDM Models and Mapping What do you do within service mapping? Do you have any experience (manually) creating CSDM models outside of using service mapping? If so, can you elaborate? Are you ok with doing architecture and ServiceNow administration, meaning are you good with not doing architecture only? You will know how to use automation to create maps and models. This job is specifically seeking individuals with the expertise to perform these activities without having service mapping perform the steps. Salary: $127k to $155k plus 15% bonus Location: Chicago, IL 3 days onsite 2 days Remote This is on the infrastructure side of ServiceNow (administration). Service mapping is key. You will be managing the population of ServiceNow configuration management CMDB CSDM model, ServiceNow discovery. ITIL model It infrastructure topology. Manage cloud inventory, IT asset management, change management, incident and problem management, event management. 5 years ITSM workflow development automated discovery and architecture key question is what do you do within service mapping/ Primary Duties and Responsibilities: Comprehension and experience with application and implementation of the following; ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out. Produces management information, including KPIs and status reports, with an operational and a management focus Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward Qualifications: 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Ability to work across functional areas to drive continuous improvement Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards Technical Skills: ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management General knowledge and familiarity with networking, mainframes, Servers, Scripting, databases Strong verbal and written communication skills, problem solving skills Strong Excel and PowerPoint skills required Education and/or Experience: BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred Certificates or Licenses: ITIL Certified (Foundation+)
04/07/2025
Full time
NO SPONSORSHIP Service Management - ServiceNow CSDM Models and Mapping What do you do within service mapping? Do you have any experience (manually) creating CSDM models outside of using service mapping? If so, can you elaborate? Are you ok with doing architecture and ServiceNow administration, meaning are you good with not doing architecture only? You will know how to use automation to create maps and models. This job is specifically seeking individuals with the expertise to perform these activities without having service mapping perform the steps. Salary: $127k to $155k plus 15% bonus Location: Chicago, IL 3 days onsite 2 days Remote This is on the infrastructure side of ServiceNow (administration). Service mapping is key. You will be managing the population of ServiceNow configuration management CMDB CSDM model, ServiceNow discovery. ITIL model It infrastructure topology. Manage cloud inventory, IT asset management, change management, incident and problem management, event management. 5 years ITSM workflow development automated discovery and architecture key question is what do you do within service mapping/ Primary Duties and Responsibilities: Comprehension and experience with application and implementation of the following; ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out. Produces management information, including KPIs and status reports, with an operational and a management focus Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward Qualifications: 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Ability to work across functional areas to drive continuous improvement Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards Technical Skills: ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management General knowledge and familiarity with networking, mainframes, Servers, Scripting, databases Strong verbal and written communication skills, problem solving skills Strong Excel and PowerPoint skills required Education and/or Experience: BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred Certificates or Licenses: ITIL Certified (Foundation+)
Information Security Analyst (6 month FTC) Hybrid working: 3 days per week in the office per week. DGH Recruitment are currently recruiting on behalf a global legal firm who are looking for an Information Security Analyst to join the team on a 6 month Fixed Term Contract to assist with increased work load. The successful candidate will ideally have a strong background in governance, risk and compliance (GRC) but also have the capability to support the team in the delivery of Cyber BAU activities. Responsibilities: - Maintenance the delivery of the ISMS including supporting internal and external audits and maintaining information security policies and associated document set. - Support on the confidentiality, integrity and availability aspects of the Firm's and client data. - Sustain the Incident Response plans including exercising and training. - Provide information security risk assessments to ensure compliance with the Firm's policies with critical and high risk third parties. - Review and complete client cyber due diligence questionnaires in a timely manner. Liaise with the client to close off any remedial actions. Experience/Skills Required: - Practical knowledge of information security and privacy regulation, legislation & standards including ISO 27001, Cyber Essentials and the CIS Controls framework. - Strong experience of information risk management. - Able to effectively translate and accurately communicate technology matters to senior technical and non-technical stakeholders. - Relevant information security professional certification(s) desirable (or willing to obtain these) such as CISSP, CISM or CIISec membership. Information Security Analyst (6 month FTC) In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
04/07/2025
Information Security Analyst (6 month FTC) Hybrid working: 3 days per week in the office per week. DGH Recruitment are currently recruiting on behalf a global legal firm who are looking for an Information Security Analyst to join the team on a 6 month Fixed Term Contract to assist with increased work load. The successful candidate will ideally have a strong background in governance, risk and compliance (GRC) but also have the capability to support the team in the delivery of Cyber BAU activities. Responsibilities: - Maintenance the delivery of the ISMS including supporting internal and external audits and maintaining information security policies and associated document set. - Support on the confidentiality, integrity and availability aspects of the Firm's and client data. - Sustain the Incident Response plans including exercising and training. - Provide information security risk assessments to ensure compliance with the Firm's policies with critical and high risk third parties. - Review and complete client cyber due diligence questionnaires in a timely manner. Liaise with the client to close off any remedial actions. Experience/Skills Required: - Practical knowledge of information security and privacy regulation, legislation & standards including ISO 27001, Cyber Essentials and the CIS Controls framework. - Strong experience of information risk management. - Able to effectively translate and accurately communicate technology matters to senior technical and non-technical stakeholders. - Relevant information security professional certification(s) desirable (or willing to obtain these) such as CISSP, CISM or CIISec membership. Information Security Analyst (6 month FTC) In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with specialist support teams for resolution. The Requirements Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. Some Infrastructure support experience/exposure at a second line level. Able to work rotating 24/7 shift patterns. Excellent organisational skills, able to take a methodical approach to service issues. If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
04/07/2025
Full time
2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with specialist support teams for resolution. The Requirements Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. Some Infrastructure support experience/exposure at a second line level. Able to work rotating 24/7 shift patterns. Excellent organisational skills, able to take a methodical approach to service issues. If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Boss Professional Services
Kingston Upon Thames, Surrey
Azure Cloud Monitoring & Data Analyst: Our client is a market leading SaaS provider who due to sustained growth are seeking an Azure Cloud Monitoring & Data Analyst to join their team of technical specialists. Your main duties include: To manage and monitor the Azure-based SaaS solution in order to ensure system reliability. To detect any issues in Real Time and escalate to appropriate teams To follow up and ensure identified issues are resolved appropriately. To use data to build historical trend analysis. Monitoring and Incident reporting/management Data Analysis and reporting Build Automation into the process and look for continuous improvement For the role of Azure Cloud Monitoring and Data Analyst you will possess: 3+ years' experience in cloud monitoring, data analysis, or DevOps support. Strong knowledge of Microsoft Azure services (App Service, SQL Database, Blob Storage, Azure Monitor, Application Insights, Log Analytics). Previous experience of setting up automated alerts, managing dashboards, and generating reports. Proficiency in KQL (Kusto Query Language) for log analysis. Experience with automation Scripting (PowerShell, Python, or Azure Functions). As an experienced Azure Cloud Monitoring and Data Analyst you will have: Strong analytical mindset and ability to translate data into actionable insights. Excellent problem-solving skills and ability to work independently. Proactive approach with a desire to own and continually improve processes.
04/07/2025
Full time
Azure Cloud Monitoring & Data Analyst: Our client is a market leading SaaS provider who due to sustained growth are seeking an Azure Cloud Monitoring & Data Analyst to join their team of technical specialists. Your main duties include: To manage and monitor the Azure-based SaaS solution in order to ensure system reliability. To detect any issues in Real Time and escalate to appropriate teams To follow up and ensure identified issues are resolved appropriately. To use data to build historical trend analysis. Monitoring and Incident reporting/management Data Analysis and reporting Build Automation into the process and look for continuous improvement For the role of Azure Cloud Monitoring and Data Analyst you will possess: 3+ years' experience in cloud monitoring, data analysis, or DevOps support. Strong knowledge of Microsoft Azure services (App Service, SQL Database, Blob Storage, Azure Monitor, Application Insights, Log Analytics). Previous experience of setting up automated alerts, managing dashboards, and generating reports. Proficiency in KQL (Kusto Query Language) for log analysis. Experience with automation Scripting (PowerShell, Python, or Azure Functions). As an experienced Azure Cloud Monitoring and Data Analyst you will have: Strong analytical mindset and ability to translate data into actionable insights. Excellent problem-solving skills and ability to work independently. Proactive approach with a desire to own and continually improve processes.
Red - The Global SAP Solutions Provider
United, Pennsylvania
Position Summary The SAP Center of Excellence (COE) Analyst is a highly experienced, hands-on cross-functional professional responsible for providing guidance and delivery of key SAP initiatives and support, including optimized, standardized, and harmonized SAP functionality solutions aligned to business processes and strategic goals. The SAP COE Analyst will ideally have extensive knowledge and applied experience in several SAP application areas, with in-depth experience in PP, MM, and ePPDS. This role requires collaboration within and across departments to ensure the SAP functionality and platform are optimally leveraged in business operations. Primary Responsibilities/Essential Functions * Partner with business stakeholders, IT leadership, and SAP partners to identify opportunities for system enhancements and new implementations, driving an optimization and improvement mindset. * Define and deliver SAP solutions that effectively and efficiently support business objectives with a focus on standard functionality where possible. * Ensure solutions promote system stability and sustainability. * Design and/or ensure SAP solutions align with industry best practices and are scalable for future growth, while identifying and mitigating risks to SAP, including performance issues. * Assist in effectively running and maintaining the overall SAP solution through a holistic lens on design integrity, incident support, root cause analysis, maximizing use of available SAP functionality, and limiting complexity where possible. * Support building a high-performing, future-ready world-class organization by providing process, functional, and/or technical guidance to SAP COE team, project teams, users, and key business stakeholders, through successful delivery of initiatives, by promoting adoption of new SAP technologies (including cloud integration, process optimization, and digital transformation efforts), and effective and efficient resolution of SAP functionality incidents. * Stay current with new SAP technologies and innovations, recommending and implementing appropriate advancements. Keep current on SAP and related third-party software and enterprise architecture trends. * Must be willing to learn and take on new areas of SAP functionality where currently unfamiliar. Basic Qualifications Education and Qualifications: * Bachelor's degree in Information Technology, Computer Science, Business, a related field, or equivalent experience. * Demonstrated 5+ years S/4HANA hands-on cross-functional SDLC experience in complex mid-to-large global companies - including implementations, upgrades, enhancements, and support responsibilities. * Solution design experience required. * Experience with Agile and Waterfall project management methodologies. * Familiarity with ITIL methodologies desirable. * End-user training experience desirable. Interpersonal Skills: * Collaboratively develop, maintain, and strengthen positive partnerships within and beyond the immediate team, and adapt as well as facilitate adaptation to drive forward progress. * Demonstrated ability to know the audience, communicate and work with all levels of the business, and follow through on details. * Effectively and efficiently gather and communicate accurate and relevant information to support recommendations and decision-making that drive value. * Strong problem-solving skills and ability to work independently and within a team. * Holds self and others accountable to deliver commitments and responsibilities. * Strong organization, written, verbal, and active listening communication skills. Technical Skills * 3+ years SAP S/4HANA PP and ePPDS experience required. * Cross-functional knowledge of other SAP S/4HANA modules is highly preferred. * Variant Config experience is highly preferred. * 3+ years Fiori experience preferred. * 3+ years BTP experience preferred. * A variety of interface experience (especially MES/CIF/BTP) is desirable.
03/07/2025
Full time
Position Summary The SAP Center of Excellence (COE) Analyst is a highly experienced, hands-on cross-functional professional responsible for providing guidance and delivery of key SAP initiatives and support, including optimized, standardized, and harmonized SAP functionality solutions aligned to business processes and strategic goals. The SAP COE Analyst will ideally have extensive knowledge and applied experience in several SAP application areas, with in-depth experience in PP, MM, and ePPDS. This role requires collaboration within and across departments to ensure the SAP functionality and platform are optimally leveraged in business operations. Primary Responsibilities/Essential Functions * Partner with business stakeholders, IT leadership, and SAP partners to identify opportunities for system enhancements and new implementations, driving an optimization and improvement mindset. * Define and deliver SAP solutions that effectively and efficiently support business objectives with a focus on standard functionality where possible. * Ensure solutions promote system stability and sustainability. * Design and/or ensure SAP solutions align with industry best practices and are scalable for future growth, while identifying and mitigating risks to SAP, including performance issues. * Assist in effectively running and maintaining the overall SAP solution through a holistic lens on design integrity, incident support, root cause analysis, maximizing use of available SAP functionality, and limiting complexity where possible. * Support building a high-performing, future-ready world-class organization by providing process, functional, and/or technical guidance to SAP COE team, project teams, users, and key business stakeholders, through successful delivery of initiatives, by promoting adoption of new SAP technologies (including cloud integration, process optimization, and digital transformation efforts), and effective and efficient resolution of SAP functionality incidents. * Stay current with new SAP technologies and innovations, recommending and implementing appropriate advancements. Keep current on SAP and related third-party software and enterprise architecture trends. * Must be willing to learn and take on new areas of SAP functionality where currently unfamiliar. Basic Qualifications Education and Qualifications: * Bachelor's degree in Information Technology, Computer Science, Business, a related field, or equivalent experience. * Demonstrated 5+ years S/4HANA hands-on cross-functional SDLC experience in complex mid-to-large global companies - including implementations, upgrades, enhancements, and support responsibilities. * Solution design experience required. * Experience with Agile and Waterfall project management methodologies. * Familiarity with ITIL methodologies desirable. * End-user training experience desirable. Interpersonal Skills: * Collaboratively develop, maintain, and strengthen positive partnerships within and beyond the immediate team, and adapt as well as facilitate adaptation to drive forward progress. * Demonstrated ability to know the audience, communicate and work with all levels of the business, and follow through on details. * Effectively and efficiently gather and communicate accurate and relevant information to support recommendations and decision-making that drive value. * Strong problem-solving skills and ability to work independently and within a team. * Holds self and others accountable to deliver commitments and responsibilities. * Strong organization, written, verbal, and active listening communication skills. Technical Skills * 3+ years SAP S/4HANA PP and ePPDS experience required. * Cross-functional knowledge of other SAP S/4HANA modules is highly preferred. * Variant Config experience is highly preferred. * 3+ years Fiori experience preferred. * 3+ years BTP experience preferred. * A variety of interface experience (especially MES/CIF/BTP) is desirable.
SAP Basis Administrator - 3-Month Contract | Watford Are you an experienced SAP Basis Administrator looking for your next challenge? A leading organisation is seeking a skilled professional to maintain, support, and optimise its SAP systems landscape. Your Role: As a SAP Basis Administrator , you'll play a crucial role in ensuring the stability, efficiency, and security of the company's SAP environment. You will be responsible for installations, upgrades, patches, performance tuning, and troubleshooting , working closely with cross-functional teams to deliver seamless system operations. Key Responsibilities: SAP System Administration - Install, configure, and maintain SAP applications. Performance Tuning - Optimise SAP Hana databases and Unix/Linux environments for peak performance. Troubleshooting & Issue Resolution - Monitor system health, identify issues, and implement fixes. Security & Compliance - Implement best practices in SAP Security (role management and access control). System Documentation - Maintain up-to-date documentation for existing and new systems. Collaboration - Work alongside IT teams and business stakeholders to develop technical solutions. Your Experience & Skills: Proven experience as an SAP Basis Administrator, Analyst, or Engineer . Expertise in SAP NetWeaver, Hana, and Unix/Linux environments . Strong knowledge of SAP ECC, BW, APO, PI, IBP, C4C, Cloud Connector, and Fiori . Familiarity with incident response and problem management . SAP Security experience (role management & access) - a plus! To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Administrator. Additionally, you can contact Connor Smal, by exploring the VIQU IT Recruitment website.
03/07/2025
Project-based
SAP Basis Administrator - 3-Month Contract | Watford Are you an experienced SAP Basis Administrator looking for your next challenge? A leading organisation is seeking a skilled professional to maintain, support, and optimise its SAP systems landscape. Your Role: As a SAP Basis Administrator , you'll play a crucial role in ensuring the stability, efficiency, and security of the company's SAP environment. You will be responsible for installations, upgrades, patches, performance tuning, and troubleshooting , working closely with cross-functional teams to deliver seamless system operations. Key Responsibilities: SAP System Administration - Install, configure, and maintain SAP applications. Performance Tuning - Optimise SAP Hana databases and Unix/Linux environments for peak performance. Troubleshooting & Issue Resolution - Monitor system health, identify issues, and implement fixes. Security & Compliance - Implement best practices in SAP Security (role management and access control). System Documentation - Maintain up-to-date documentation for existing and new systems. Collaboration - Work alongside IT teams and business stakeholders to develop technical solutions. Your Experience & Skills: Proven experience as an SAP Basis Administrator, Analyst, or Engineer . Expertise in SAP NetWeaver, Hana, and Unix/Linux environments . Strong knowledge of SAP ECC, BW, APO, PI, IBP, C4C, Cloud Connector, and Fiori . Familiarity with incident response and problem management . SAP Security experience (role management & access) - a plus! To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Administrator. Additionally, you can contact Connor Smal, by exploring the VIQU IT Recruitment website.
I'm currently partnering with a global organization who are looking for a Junior Security Operations Analyst to join them to join their established team to contribute to their maturity journey. It's a wide spanning role where you'll gain experience across the full spectrum of cyber security and perfect for someone with a genuine thirst for knowledge. This is a brilliant opportunity for someone starting out in cybersecurity or looking for that next step into a hands-on SecOps role. You'll be supported by an experienced InfoSec team and get the chance to learn on the job! What they're looking for: A basic understanding of cybersecurity concepts (eg, threats, vulnerabilities, phishing, patching) Familiarity with tools like SIEM or incident response A good grounding in IT and networking A proactive attitude and good communication skills Above all - a passion for InfoSec. You don't need years of experience - but a strong interest in cyber and a willingness to learn is key! Key Details: Salary: Up to £35,000 1 x a week in the West Midlands/Leeds 15% Bonus Pension Healthcare Great training budget If the role sounds like you send your CV to (see below) and APPLY NOW!
02/07/2025
Full time
I'm currently partnering with a global organization who are looking for a Junior Security Operations Analyst to join them to join their established team to contribute to their maturity journey. It's a wide spanning role where you'll gain experience across the full spectrum of cyber security and perfect for someone with a genuine thirst for knowledge. This is a brilliant opportunity for someone starting out in cybersecurity or looking for that next step into a hands-on SecOps role. You'll be supported by an experienced InfoSec team and get the chance to learn on the job! What they're looking for: A basic understanding of cybersecurity concepts (eg, threats, vulnerabilities, phishing, patching) Familiarity with tools like SIEM or incident response A good grounding in IT and networking A proactive attitude and good communication skills Above all - a passion for InfoSec. You don't need years of experience - but a strong interest in cyber and a willingness to learn is key! Key Details: Salary: Up to £35,000 1 x a week in the West Midlands/Leeds 15% Bonus Pension Healthcare Great training budget If the role sounds like you send your CV to (see below) and APPLY NOW!
Unit4/Agresso Business Support Hybrid | Widnes | Permanent | £33,000 - £40,000 VIQU has partnered with one of the UK's largest health and social care charities in a search for as ERP Support Analyst with a speciality in Agresso/Unit4. You'll need: Proven experience in HR and/or Payroll systems support. Familiarity with Agresso/Unit4 ERP (ideally with knowledge of FlexiTables, Farms AG16, alerts, or similar). Some understanding of payroll processes and data workflows. Ability to understand and assist with project work, including testing and documentation. Working knowledge of Microsoft SQL (limited experience is fine). Strong attention to detail and ability to work autonomously. A background in system support or system administration roles. A proactive mindset and desire for long-term growth and progression. What you'll be doing: Administering, supporting and monitoring HR & Payroll systems - including Agresso (Unit4 ERP). Managing incidents and requests via the internal Service Desk. Workflow and distribution rule updates (eg setting substitutes, user access changes). Reviewing system alerts and applying housekeeping and data checks. Supporting systems-related project work including attendance system testing and ERP scoping. Assisting in writing and running test scripts. Providing user support and guidance during system changes and rollouts. What's in it for you? Flexible working (option to work across 4 or 5 days per week). Hybrid model with 3-4 days WFH and 1 day in the Widnes HQ. Generous employee wellbeing package, including discounts and EAP support. Cycle to work and holiday discount schemes. Day-to-day involvement in meaningful, purpose-driven projects within the charity sector. Unit4/Agresso Business Support Flexible Working | Widnes | Permanent | £33,000 - £40,000 To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Aaron Chiverton at (see below) If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).
02/07/2025
Full time
Unit4/Agresso Business Support Hybrid | Widnes | Permanent | £33,000 - £40,000 VIQU has partnered with one of the UK's largest health and social care charities in a search for as ERP Support Analyst with a speciality in Agresso/Unit4. You'll need: Proven experience in HR and/or Payroll systems support. Familiarity with Agresso/Unit4 ERP (ideally with knowledge of FlexiTables, Farms AG16, alerts, or similar). Some understanding of payroll processes and data workflows. Ability to understand and assist with project work, including testing and documentation. Working knowledge of Microsoft SQL (limited experience is fine). Strong attention to detail and ability to work autonomously. A background in system support or system administration roles. A proactive mindset and desire for long-term growth and progression. What you'll be doing: Administering, supporting and monitoring HR & Payroll systems - including Agresso (Unit4 ERP). Managing incidents and requests via the internal Service Desk. Workflow and distribution rule updates (eg setting substitutes, user access changes). Reviewing system alerts and applying housekeeping and data checks. Supporting systems-related project work including attendance system testing and ERP scoping. Assisting in writing and running test scripts. Providing user support and guidance during system changes and rollouts. What's in it for you? Flexible working (option to work across 4 or 5 days per week). Hybrid model with 3-4 days WFH and 1 day in the Widnes HQ. Generous employee wellbeing package, including discounts and EAP support. Cycle to work and holiday discount schemes. Day-to-day involvement in meaningful, purpose-driven projects within the charity sector. Unit4/Agresso Business Support Flexible Working | Widnes | Permanent | £33,000 - £40,000 To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Aaron Chiverton at (see below) If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).
ERP System Support (Agresso/Unit4) Flexible Working | Widnes | Permanent | £33,000 - £38,000 VIQU has partnered with one of the UK's largest health and social care charities in a search for as ERP Support Analyst with a speciality in Agresso/Unit4. You'll need: Proven experience in HR and/or Payroll systems support. Familiarity with Agresso/Unit4 ERP (ideally with knowledge of FlexiTables, Farms AG16, alerts, or similar). Some understanding of payroll processes and data workflows. Ability to understand and assist with project work, including testing and documentation. Working knowledge of Microsoft SQL (limited experience is fine). Strong attention to detail and ability to work autonomously. A background in system support or system administration roles. A proactive mindset and desire for long-term growth and progression. What you'll be doing: Administering, supporting and monitoring HR & Payroll systems - including Agresso (Unit4 ERP). Managing incidents and requests via the internal Service Desk. Workflow and distribution rule updates (eg setting substitutes, user access changes). Reviewing system alerts and applying housekeeping and data checks. Supporting systems-related project work including attendance system testing and ERP scoping. Assisting in writing and running test scripts. Providing user support and guidance during system changes and rollouts. What's in it for you? Flexible working (option to work across 4 or 5 days per week). Hybrid model with 3-4 days WFH and 1 day in the Widnes HQ. Generous employee wellbeing package, including discounts and EAP support. Cycle to work and holiday discount schemes. Day-to-day involvement in meaningful, purpose-driven projects within the charity sector. ERP System Support (Agresso/Unit4) Flexible Working | Widnes | Permanent | £33,000 - £38,000 To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Aaron Chiverton at (see below) If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).
02/07/2025
Full time
ERP System Support (Agresso/Unit4) Flexible Working | Widnes | Permanent | £33,000 - £38,000 VIQU has partnered with one of the UK's largest health and social care charities in a search for as ERP Support Analyst with a speciality in Agresso/Unit4. You'll need: Proven experience in HR and/or Payroll systems support. Familiarity with Agresso/Unit4 ERP (ideally with knowledge of FlexiTables, Farms AG16, alerts, or similar). Some understanding of payroll processes and data workflows. Ability to understand and assist with project work, including testing and documentation. Working knowledge of Microsoft SQL (limited experience is fine). Strong attention to detail and ability to work autonomously. A background in system support or system administration roles. A proactive mindset and desire for long-term growth and progression. What you'll be doing: Administering, supporting and monitoring HR & Payroll systems - including Agresso (Unit4 ERP). Managing incidents and requests via the internal Service Desk. Workflow and distribution rule updates (eg setting substitutes, user access changes). Reviewing system alerts and applying housekeeping and data checks. Supporting systems-related project work including attendance system testing and ERP scoping. Assisting in writing and running test scripts. Providing user support and guidance during system changes and rollouts. What's in it for you? Flexible working (option to work across 4 or 5 days per week). Hybrid model with 3-4 days WFH and 1 day in the Widnes HQ. Generous employee wellbeing package, including discounts and EAP support. Cycle to work and holiday discount schemes. Day-to-day involvement in meaningful, purpose-driven projects within the charity sector. ERP System Support (Agresso/Unit4) Flexible Working | Widnes | Permanent | £33,000 - £38,000 To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Aaron Chiverton at (see below) If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).
Functional Analyst required to join a leading client based in Belgium. Required languages: French and English Hybrid role The Functional Analyst clearly identifies the problem that the business is experiencing and/or the business requirements and maps out possible solutions that can be developed and integrated in the enterprise production environment. The Functional Analyst will investigate costs and benefits. The Functional Analyst consequently designs the chosen solution in detail, defining exactly what it should look like, which data are involved, and which processes are supported. The role: Accompany the client through the reflection towards a solution - propose alternative and adequate solutions in line with enterprise architecture, strategy and considering cost/benefit. Ensure that the client understands and adopts enterprise rules and standards concerning architectural standards and security. Coordination of the preparation phase, in collaboration with project manager/asset manager/product owner Relay between the client and involved IT teams, coordination of the involved IT teams (unified view towards the client - ensure that all involved IT parties clearly understand the client needs) During the elaboration phase: functional elaboration of the chosen solution alternative, translation of the business requirements in detailed functional requirements. During the construction phase: follow-up of development and testing to ensure coherence between the functional specifications and the developed solution. Once the solution is installed in production, provide ad hoc support to the operational entities and helpdesks. Analyse production incidents and coordinate their solution. Maintain the documentation accordingly. Requirements: Knowledge of the concerned banking and technical domain (Payments) Knowledge of analysis methodology Specific requirement for agile: practical experience with Scrum Please get in touch for further details.
02/07/2025
Project-based
Functional Analyst required to join a leading client based in Belgium. Required languages: French and English Hybrid role The Functional Analyst clearly identifies the problem that the business is experiencing and/or the business requirements and maps out possible solutions that can be developed and integrated in the enterprise production environment. The Functional Analyst will investigate costs and benefits. The Functional Analyst consequently designs the chosen solution in detail, defining exactly what it should look like, which data are involved, and which processes are supported. The role: Accompany the client through the reflection towards a solution - propose alternative and adequate solutions in line with enterprise architecture, strategy and considering cost/benefit. Ensure that the client understands and adopts enterprise rules and standards concerning architectural standards and security. Coordination of the preparation phase, in collaboration with project manager/asset manager/product owner Relay between the client and involved IT teams, coordination of the involved IT teams (unified view towards the client - ensure that all involved IT parties clearly understand the client needs) During the elaboration phase: functional elaboration of the chosen solution alternative, translation of the business requirements in detailed functional requirements. During the construction phase: follow-up of development and testing to ensure coherence between the functional specifications and the developed solution. Once the solution is installed in production, provide ad hoc support to the operational entities and helpdesks. Analyse production incidents and coordinate their solution. Maintain the documentation accordingly. Requirements: Knowledge of the concerned banking and technical domain (Payments) Knowledge of analysis methodology Specific requirement for agile: practical experience with Scrum Please get in touch for further details.
ServiceNow Technical Lead Salary: Open + Bonus Location: McLean, VA/Plano, TX/Chicago, IL Onsite: 5 days/week *We are unable to provide sponsorship for this role* Qualifications 8-10 years of relevant experience Bachelor's degree 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred. Responsibilities Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions. Managing multiple projects and work in a fast-paced environment. Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
01/07/2025
Full time
ServiceNow Technical Lead Salary: Open + Bonus Location: McLean, VA/Plano, TX/Chicago, IL Onsite: 5 days/week *We are unable to provide sponsorship for this role* Qualifications 8-10 years of relevant experience Bachelor's degree 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred. Responsibilities Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions. Managing multiple projects and work in a fast-paced environment. Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
ServiceNow Technical Lead Salary: Open + Bonus Location: McLean, VA/Plano, TX/Chicago, IL Onsite: 5 days/week *We are unable to provide sponsorship for this role* Qualifications 8-10 years of relevant experience Bachelor's degree 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred. Responsibilities Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions. Managing multiple projects and work in a fast-paced environment. Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
01/07/2025
Full time
ServiceNow Technical Lead Salary: Open + Bonus Location: McLean, VA/Plano, TX/Chicago, IL Onsite: 5 days/week *We are unable to provide sponsorship for this role* Qualifications 8-10 years of relevant experience Bachelor's degree 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred. Responsibilities Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions. Managing multiple projects and work in a fast-paced environment. Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
ServiceNow Technical Lead Salary: Open + Bonus Location: McLean, VA/Plano, TX/Chicago, IL Onsite: 5 days/week *We are unable to provide sponsorship for this role* Qualifications 8-10 years of relevant experience Bachelor's degree 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred. Responsibilities Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions. Managing multiple projects and work in a fast-paced environment. Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
01/07/2025
Full time
ServiceNow Technical Lead Salary: Open + Bonus Location: McLean, VA/Plano, TX/Chicago, IL Onsite: 5 days/week *We are unable to provide sponsorship for this role* Qualifications 8-10 years of relevant experience Bachelor's degree 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred. Responsibilities Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions. Managing multiple projects and work in a fast-paced environment. Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
L2 Operations Analyst - Shift Place of work: On-site - Sheffield, UK/Duration: Permanent/Hours of work: Shift 24/7/365 - 4 days on and 4 days off - 2 days 6:00 AM-6:00 PM | 2 Nights 6:00 PM-6:00 AM. About the Company and the Role: Auxilion is an organisation that has been in business since 2012 and is part of the IT Alliance Group which commenced its operation in 1997. Our 500+ workforce is focused on Building Digital Thinking into your Business. To enable this, we have built our business around a number of Core services Consulting, Project & Programme Management Services, Managed Services and Digital Services, Modern Workplace and Technology Platforms. The Operations Analyst role based in Sheffield will provide remote monitoring support of client infrastructure and be committed to developing their skills. This position works alongside the infrastructure support teams to provide analysis and out of hours hands for monitoring and incident resolution. Position Responsibilities: This role involves the following: Working in a 24x7 support environment the Operations Analysts focus on maintaining the healthy operation of our customer estates. Triaging of incidents and monitor events and initial resolution support ensuring that response and closure SLAs are met. Completing daily system health checks and monthly reviews. Perform out of hours changes and fixes. Server and appliance patching and maintenance tasks Out of hours major incident management. Diagnose and troubleshoot technical issues and escalating where required. Skills & Experience: Essential Skills: Ability to follow pre-defined processes and procedures Ability to fault find on a variety of windows and cloud technologies Good high-level understanding of infrastructure environments Good problem-solving skills Previous experience on a service desk/Operations centre Excellent written and verbal communication skills Sharp attention to detail Desirable Skills: Experience administering/supporting the following: Windows Server and desktop operating systems Network devices Office 365 and Azure VMware/Hyper-v or any other virtualisation technology Monitoring tools Prior experience in a 24 x 7 operations centre Prior experience with ServiceNOW/Any enterprise ticketing system Business Competencies: To succeed in this role, you'll need knowledge of utilising ITIL best practices as well as experience within an IT customer service environment. You would be required to demonstrate the following: Service-oriented behaviour and communication to internal and external customers. Ability to cope with pressures of peak workloads, short deadlines. Qualities: Integrity, timeline sensitive, goal oriented, motivated. Team player. Our Company, Auxilion - About Us We believe in profitable growth for the long-term sustainability of the company, for the benefit of our people and our customers. We work for the benefit of our customers and their customers, with responsibility and care, with a view to a long-term relationship. We value our people, encourage quality, teamwork and development and we acknowledge performance. We continually look to do things differently; we optimise; we innovate; we embrace change. We are truthful and honest with ourselves and others; we fulfil our commitments on time and acknowledge and learn from our mistakes. We conduct ourselves in a professional manner that is integral to a leading services company.
01/07/2025
Full time
L2 Operations Analyst - Shift Place of work: On-site - Sheffield, UK/Duration: Permanent/Hours of work: Shift 24/7/365 - 4 days on and 4 days off - 2 days 6:00 AM-6:00 PM | 2 Nights 6:00 PM-6:00 AM. About the Company and the Role: Auxilion is an organisation that has been in business since 2012 and is part of the IT Alliance Group which commenced its operation in 1997. Our 500+ workforce is focused on Building Digital Thinking into your Business. To enable this, we have built our business around a number of Core services Consulting, Project & Programme Management Services, Managed Services and Digital Services, Modern Workplace and Technology Platforms. The Operations Analyst role based in Sheffield will provide remote monitoring support of client infrastructure and be committed to developing their skills. This position works alongside the infrastructure support teams to provide analysis and out of hours hands for monitoring and incident resolution. Position Responsibilities: This role involves the following: Working in a 24x7 support environment the Operations Analysts focus on maintaining the healthy operation of our customer estates. Triaging of incidents and monitor events and initial resolution support ensuring that response and closure SLAs are met. Completing daily system health checks and monthly reviews. Perform out of hours changes and fixes. Server and appliance patching and maintenance tasks Out of hours major incident management. Diagnose and troubleshoot technical issues and escalating where required. Skills & Experience: Essential Skills: Ability to follow pre-defined processes and procedures Ability to fault find on a variety of windows and cloud technologies Good high-level understanding of infrastructure environments Good problem-solving skills Previous experience on a service desk/Operations centre Excellent written and verbal communication skills Sharp attention to detail Desirable Skills: Experience administering/supporting the following: Windows Server and desktop operating systems Network devices Office 365 and Azure VMware/Hyper-v or any other virtualisation technology Monitoring tools Prior experience in a 24 x 7 operations centre Prior experience with ServiceNOW/Any enterprise ticketing system Business Competencies: To succeed in this role, you'll need knowledge of utilising ITIL best practices as well as experience within an IT customer service environment. You would be required to demonstrate the following: Service-oriented behaviour and communication to internal and external customers. Ability to cope with pressures of peak workloads, short deadlines. Qualities: Integrity, timeline sensitive, goal oriented, motivated. Team player. Our Company, Auxilion - About Us We believe in profitable growth for the long-term sustainability of the company, for the benefit of our people and our customers. We work for the benefit of our customers and their customers, with responsibility and care, with a view to a long-term relationship. We value our people, encourage quality, teamwork and development and we acknowledge performance. We continually look to do things differently; we optimise; we innovate; we embrace change. We are truthful and honest with ourselves and others; we fulfil our commitments on time and acknowledge and learn from our mistakes. We conduct ourselves in a professional manner that is integral to a leading services company.
Request Technology - Craig Johnson
McLean, Virginia
*Onsite preferred, Remote an option* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a ServiceNow Technical Lead with strong ServiceNow Catalog and Knowledge Management experience. Candidate will demonstrate leadership skills and deliver in areas for the Operational support, process and governance documentation, and technical support of the ServiceNow platform Catalog and KM modules. The role involves creating and maintaining catalog items, self-service portal, managing workflows for requests, ensuring service delivery aligns with SLAs, and often includes reporting and analytics. This role will require a strong knowledge and hands on experience of the IT Service Management Modules and Automation Workflows. Responsibilities: Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions. Project Management: A leader managing multiple projects and work in a fast-paced environment. Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications. Willingness to adapt to changing business and technical priorities. Qualifications: 8-10 years of relevant experience Bachelor's of Science in Computer Science, Computer Engineering or related field/relevant experience is required. 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications
30/06/2025
Full time
*Onsite preferred, Remote an option* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a ServiceNow Technical Lead with strong ServiceNow Catalog and Knowledge Management experience. Candidate will demonstrate leadership skills and deliver in areas for the Operational support, process and governance documentation, and technical support of the ServiceNow platform Catalog and KM modules. The role involves creating and maintaining catalog items, self-service portal, managing workflows for requests, ensuring service delivery aligns with SLAs, and often includes reporting and analytics. This role will require a strong knowledge and hands on experience of the IT Service Management Modules and Automation Workflows. Responsibilities: Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions. Project Management: A leader managing multiple projects and work in a fast-paced environment. Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications. Willingness to adapt to changing business and technical priorities. Qualifications: 8-10 years of relevant experience Bachelor's of Science in Computer Science, Computer Engineering or related field/relevant experience is required. 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking an IT Service Management Associate with strong CMDB and ServiceNow experience. Candidate will be responsible for managing the population of the ServiceNow Configuration Management Database (CMDB) utilizing automated discovery and other data import methods. As a member of the Service Management team, this person is primarily responsible for designing, configuring, implementing and maintaining the automated CMDB population and reconciliation processes, but will also provide support for other ITSM processes. This position will also work with leadership to provide the skills, knowledge and experience from a technology perspective to formulate solutions that will not only address project requirements but also ensure the solution compliments or fits with existing and future services. Responsibilities: Manages and improves ServiceNow System onboarding and modelling Provides governance to ensure the integrity of the Configuration Management Database Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Enable tracking of cloud/virtual inventory Define identification and reconciliation rules Create/update/remove identification and reconciliation rules Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out. Produces management information, including KPIs and status reports, with an operational and a management focus Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward Qualifications: 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Ability to work across functional areas to drive continuous improvement Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards Be customer focused and goal oriented with keen attention to detail ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management General knowledge and familiarity with networking, mainframes, Servers, Scripting, databases Strong verbal and written communication skills, problem solving skills Strong Excel and PowerPoint skills required BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred ITIL Certified (Foundation+)
30/06/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking an IT Service Management Associate with strong CMDB and ServiceNow experience. Candidate will be responsible for managing the population of the ServiceNow Configuration Management Database (CMDB) utilizing automated discovery and other data import methods. As a member of the Service Management team, this person is primarily responsible for designing, configuring, implementing and maintaining the automated CMDB population and reconciliation processes, but will also provide support for other ITSM processes. This position will also work with leadership to provide the skills, knowledge and experience from a technology perspective to formulate solutions that will not only address project requirements but also ensure the solution compliments or fits with existing and future services. Responsibilities: Manages and improves ServiceNow System onboarding and modelling Provides governance to ensure the integrity of the Configuration Management Database Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Enable tracking of cloud/virtual inventory Define identification and reconciliation rules Create/update/remove identification and reconciliation rules Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out. Produces management information, including KPIs and status reports, with an operational and a management focus Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward Qualifications: 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Ability to work across functional areas to drive continuous improvement Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards Be customer focused and goal oriented with keen attention to detail ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management General knowledge and familiarity with networking, mainframes, Servers, Scripting, databases Strong verbal and written communication skills, problem solving skills Strong Excel and PowerPoint skills required BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred ITIL Certified (Foundation+)
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking an IT Service Management Associate with strong CMDB and ServiceNow experience. Candidate will be responsible for managing the population of the ServiceNow Configuration Management Database (CMDB) utilizing automated discovery and other data import methods. As a member of the Service Management team, this person is primarily responsible for designing, configuring, implementing and maintaining the automated CMDB population and reconciliation processes, but will also provide support for other ITSM processes. This position will also work with leadership to provide the skills, knowledge and experience from a technology perspective to formulate solutions that will not only address project requirements but also ensure the solution compliments or fits with existing and future services. Responsibilities: Manages and improves ServiceNow System onboarding and modelling Provides governance to ensure the integrity of the Configuration Management Database Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Enable tracking of cloud/virtual inventory Define identification and reconciliation rules Create/update/remove identification and reconciliation rules Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out. Produces management information, including KPIs and status reports, with an operational and a management focus Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward Qualifications: 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Ability to work across functional areas to drive continuous improvement Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards Be customer focused and goal oriented with keen attention to detail ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management General knowledge and familiarity with networking, mainframes, Servers, Scripting, databases Strong verbal and written communication skills, problem solving skills Strong Excel and PowerPoint skills required BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred ITIL Certified (Foundation+)
30/06/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking an IT Service Management Associate with strong CMDB and ServiceNow experience. Candidate will be responsible for managing the population of the ServiceNow Configuration Management Database (CMDB) utilizing automated discovery and other data import methods. As a member of the Service Management team, this person is primarily responsible for designing, configuring, implementing and maintaining the automated CMDB population and reconciliation processes, but will also provide support for other ITSM processes. This position will also work with leadership to provide the skills, knowledge and experience from a technology perspective to formulate solutions that will not only address project requirements but also ensure the solution compliments or fits with existing and future services. Responsibilities: Manages and improves ServiceNow System onboarding and modelling Provides governance to ensure the integrity of the Configuration Management Database Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Enable tracking of cloud/virtual inventory Define identification and reconciliation rules Create/update/remove identification and reconciliation rules Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out. Produces management information, including KPIs and status reports, with an operational and a management focus Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward Qualifications: 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Ability to work across functional areas to drive continuous improvement Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards Be customer focused and goal oriented with keen attention to detail ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management General knowledge and familiarity with networking, mainframes, Servers, Scripting, databases Strong verbal and written communication skills, problem solving skills Strong Excel and PowerPoint skills required BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred ITIL Certified (Foundation+)
Request Technology - Craig Johnson
Chicago, Illinois
*Onsite preferred, Remote an option* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a ServiceNow Technical Lead with strong ServiceNow Catalog and Knowledge Management experience. Candidate will demonstrate leadership skills and deliver in areas for the Operational support, process and governance documentation, and technical support of the ServiceNow platform Catalog and KM modules. The role involves creating and maintaining catalog items, self-service portal, managing workflows for requests, ensuring service delivery aligns with SLAs, and often includes reporting and analytics. This role will require a strong knowledge and hands on experience of the IT Service Management Modules and Automation Workflows. Responsibilities: Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions. Project Management: A leader managing multiple projects and work in a fast-paced environment. Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications. Willingness to adapt to changing business and technical priorities. Qualifications: 8-10 years of relevant experience Bachelor's of Science in Computer Science, Computer Engineering or related field/relevant experience is required. 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications
30/06/2025
Full time
*Onsite preferred, Remote an option* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a ServiceNow Technical Lead with strong ServiceNow Catalog and Knowledge Management experience. Candidate will demonstrate leadership skills and deliver in areas for the Operational support, process and governance documentation, and technical support of the ServiceNow platform Catalog and KM modules. The role involves creating and maintaining catalog items, self-service portal, managing workflows for requests, ensuring service delivery aligns with SLAs, and often includes reporting and analytics. This role will require a strong knowledge and hands on experience of the IT Service Management Modules and Automation Workflows. Responsibilities: Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions. Project Management: A leader managing multiple projects and work in a fast-paced environment. Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications. Willingness to adapt to changing business and technical priorities. Qualifications: 8-10 years of relevant experience Bachelor's of Science in Computer Science, Computer Engineering or related field/relevant experience is required. 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications
NO SPONSORSHIP CMDB/CMS Data Modeler Administrator - Configuration/Implementation Salary: $110k to $118k plus 15% bonus Location: Dallas, TX 3 days onsite 2 days Remote You will be responsible for managing the population of the CMDB ServiceNow configuration management. You will be designing, configuring, implementing CMDB. Onboarding and modelling. You will need 5 years CMDB automated discovery process improvement manage cloud inventory ITIL processes IT asset management Change management incident and problem management event management creating and maintaining metrics reports and dashboards CMDB/CMS data models This position is responsible for managing the population of the ServiceNow Configuration Management Database (CMDB) utilizing automated discovery and other data import methods. As a member of the Service Management team, this person is primarily responsible for designing, configuring, implementing and maintaining the automated CMDB population and reconciliation processes, but will also provide support for other ITSM processes. This position will also work with leadership to provide the skills, knowledge and experience from a technology perspective to formulate solutions that will not only address project requirements but also ensure the solution compliments or fits with existing and future services. Manages and improves ServiceNow System onboarding and modelling Provides governance to ensure the integrity of the Configuration Management Database Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Enable tracking of cloud/virtual inventory Define identification and reconciliation rules Qualifications: 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Ability to work across functional areas to drive continuous improvement Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards Be customer focused and goal oriented with keen attention to detail Technical Skills: ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models Education and/or Experience: BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred Certificates or Licenses: ITIL Certified (Foundation+)
30/06/2025
Full time
NO SPONSORSHIP CMDB/CMS Data Modeler Administrator - Configuration/Implementation Salary: $110k to $118k plus 15% bonus Location: Dallas, TX 3 days onsite 2 days Remote You will be responsible for managing the population of the CMDB ServiceNow configuration management. You will be designing, configuring, implementing CMDB. Onboarding and modelling. You will need 5 years CMDB automated discovery process improvement manage cloud inventory ITIL processes IT asset management Change management incident and problem management event management creating and maintaining metrics reports and dashboards CMDB/CMS data models This position is responsible for managing the population of the ServiceNow Configuration Management Database (CMDB) utilizing automated discovery and other data import methods. As a member of the Service Management team, this person is primarily responsible for designing, configuring, implementing and maintaining the automated CMDB population and reconciliation processes, but will also provide support for other ITSM processes. This position will also work with leadership to provide the skills, knowledge and experience from a technology perspective to formulate solutions that will not only address project requirements but also ensure the solution compliments or fits with existing and future services. Manages and improves ServiceNow System onboarding and modelling Provides governance to ensure the integrity of the Configuration Management Database Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Enable tracking of cloud/virtual inventory Define identification and reconciliation rules Qualifications: 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Ability to work across functional areas to drive continuous improvement Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards Be customer focused and goal oriented with keen attention to detail Technical Skills: ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models Education and/or Experience: BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred Certificates or Licenses: ITIL Certified (Foundation+)
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a CMDB Service Management SME. This role is focusing on ServiceNow, CMDB, manually creating CSDM Models, service mapping, Cloud inventory, ITSM, Discovery, etc. Responsibilities: Comprehension and experience with application and implementation of the following; ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical product, application, server, and networking configurations Provides governance to ensure the integrity of the Configuration Management Database Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out. Produces management information, including KPIs and status reports, with an operational and a management focus Qualifications: BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management General knowledge and familiarity with networking, mainframes, Servers, Scripting, databases Strong Excel and PowerPoint skills required
30/06/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a CMDB Service Management SME. This role is focusing on ServiceNow, CMDB, manually creating CSDM Models, service mapping, Cloud inventory, ITSM, Discovery, etc. Responsibilities: Comprehension and experience with application and implementation of the following; ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical product, application, server, and networking configurations Provides governance to ensure the integrity of the Configuration Management Database Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out. Produces management information, including KPIs and status reports, with an operational and a management focus Qualifications: BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management General knowledge and familiarity with networking, mainframes, Servers, Scripting, databases Strong Excel and PowerPoint skills required
