*This is a permanent full time role* A prestigious company is on the search for a Security Incident Response Engineer. This role is REMOTE. This role is a hands on position that will have shared responsibilities across the team in conducting cyber threat intelligence, leading incident response efforts, performing digital forensics, executing threat hunts, and implementing threat protection across the enterprise. The Security Incident Response Logging and Event Engineer is responsible for building, maintaining, and improving the engine that powers large-scale security threat management capabilities that protect, detect, and respond to emerging threats and sophisticated attacks on enterprise networks. This person must have experience with Splunk and not just being a user but have experience adjusting logs and formatting logs. Also needed is the ability to customize the Splunk infrastructure. The client wants someone who will be certified in Splunk administration/enterprise security. Responsibilities: Work with application development teams and third-party vendors to develop data for enterprise applications in order to create appropriate logs and events Create logging configuration standards for all IT infrastructure and instructs IT on how to configure systems to log appropriately Create event dashboards and metrics and establishes threshold standards Perform centralized data onboarding and log ingestion into the Splunk platform to improve the visibility of security threat management at Company Administer Splunk Enterprise Security solution in a highly available, redundant, distributed multi-site clustered environment Create and optimize correlation searches for the Security Operations Center (SOC) analysts Assist in the operations, performance, and troubleshooting of Splunk, Search Heads, Indexers, Heavy Forwarders, Deployment Server, Splunk Apps/TAs and Data Models Provide recommendations and implement changes to optimize the Splunk platform Reproduce issues, file bug reports, and escalate cases to Splunk support as necessary Performs log audits and actively works to improve log management compliance Ensures data retention of logs and alerts meets corporate standards Maintain Splunk systems internal documentation, including SOP's and design documents Create technical documentation related to system configurations, process, procedure, and knowledgebase articles. Support defensive tools and solutions that identify and stop advanced adversary tactics and techniques. Participate in Computer Incident Response Team (CIRT) responses to active and time-sensitive threats including communications and coordination across different teams. Work closely with other members of the Cyber Risk Management team to lead changes in the company's defense posture. Qualifications: 5+ years of experience in information security 2+ years of hands-on experience with Splunk Enterprise Security Certified Splunk Administrator/Enterprise Security Relevant security certifications (OSCP, OSCE, GPEN, GXPN, GREM, GNFA, GCFA) Experience administrating and operating Splunk in an enterprise environment Knowledge and experience working with the Splunk API Understands the security incident response discipline, including threat hunting, forensics, intrusion detection, and threat intelligence Experience with at least one interpreted programming language (Python, Ruby, etc.) Proficiency in PowerShell and/or Bash Understanding of TCP/IP Networking, and network services such as DNS, SMTP, DHCP, etc. Experience in common phishing and other social engineering tactics Familiarity with malware, command and control channels, and attacker tactics, techniques, and procedures Teamwork and ability to promote a working environment that increases collaboration, predictability, transparency and promotes a culture of experimentation and innovation Effective and consistent collaboration through available mediums that enable remote team communication Ability to work effectively in a diverse team and promote team diversity
15/07/2020
Full time
*This is a permanent full time role* A prestigious company is on the search for a Security Incident Response Engineer. This role is REMOTE. This role is a hands on position that will have shared responsibilities across the team in conducting cyber threat intelligence, leading incident response efforts, performing digital forensics, executing threat hunts, and implementing threat protection across the enterprise. The Security Incident Response Logging and Event Engineer is responsible for building, maintaining, and improving the engine that powers large-scale security threat management capabilities that protect, detect, and respond to emerging threats and sophisticated attacks on enterprise networks. This person must have experience with Splunk and not just being a user but have experience adjusting logs and formatting logs. Also needed is the ability to customize the Splunk infrastructure. The client wants someone who will be certified in Splunk administration/enterprise security. Responsibilities: Work with application development teams and third-party vendors to develop data for enterprise applications in order to create appropriate logs and events Create logging configuration standards for all IT infrastructure and instructs IT on how to configure systems to log appropriately Create event dashboards and metrics and establishes threshold standards Perform centralized data onboarding and log ingestion into the Splunk platform to improve the visibility of security threat management at Company Administer Splunk Enterprise Security solution in a highly available, redundant, distributed multi-site clustered environment Create and optimize correlation searches for the Security Operations Center (SOC) analysts Assist in the operations, performance, and troubleshooting of Splunk, Search Heads, Indexers, Heavy Forwarders, Deployment Server, Splunk Apps/TAs and Data Models Provide recommendations and implement changes to optimize the Splunk platform Reproduce issues, file bug reports, and escalate cases to Splunk support as necessary Performs log audits and actively works to improve log management compliance Ensures data retention of logs and alerts meets corporate standards Maintain Splunk systems internal documentation, including SOP's and design documents Create technical documentation related to system configurations, process, procedure, and knowledgebase articles. Support defensive tools and solutions that identify and stop advanced adversary tactics and techniques. Participate in Computer Incident Response Team (CIRT) responses to active and time-sensitive threats including communications and coordination across different teams. Work closely with other members of the Cyber Risk Management team to lead changes in the company's defense posture. Qualifications: 5+ years of experience in information security 2+ years of hands-on experience with Splunk Enterprise Security Certified Splunk Administrator/Enterprise Security Relevant security certifications (OSCP, OSCE, GPEN, GXPN, GREM, GNFA, GCFA) Experience administrating and operating Splunk in an enterprise environment Knowledge and experience working with the Splunk API Understands the security incident response discipline, including threat hunting, forensics, intrusion detection, and threat intelligence Experience with at least one interpreted programming language (Python, Ruby, etc.) Proficiency in PowerShell and/or Bash Understanding of TCP/IP Networking, and network services such as DNS, SMTP, DHCP, etc. Experience in common phishing and other social engineering tactics Familiarity with malware, command and control channels, and attacker tactics, techniques, and procedures Teamwork and ability to promote a working environment that increases collaboration, predictability, transparency and promotes a culture of experimentation and innovation Effective and consistent collaboration through available mediums that enable remote team communication Ability to work effectively in a diverse team and promote team diversity
Hays Specialist Recruitment
Leeds, Yorkshire, United Kingdom
IT Security Analyst/Information Security/Cyber Security/Risk/Audit/ISO27001/PCI Information Security Officer - 1 year Fixed-term contract Leeds City Centre + Remote working Up to £37,500 Your new role Working with the Head of Information Security, you will help shape the security focus of the professional services organisation. As a Cyber Security Analyst, you will help with the planning of audits and write the documentation to ensure policies and procedures are implemented. This role is responsible for ensuring a focus is maintained on confidentiality, integrity and availability in the IT Security, Disaster Recovery and Business Continuity programs. Responsibilities Assist in planning and completion of PCI DSS and ISO 27001 audit. Ensure the groups existing & planned IT systems are compliant with the company's policies and regulatory frameworks (including ISO27001 and PCI). Interact with the IT department to convey Security Information and ensure it is addressed from a technical aspect. Working collaboratively with the Head of Information Security and technical staff to review and ensuring that all IT procedures are fit for purpose from an IT security perspective. Influence and recommend IT Security best practices on solutions being delivered by IT. Assist in maintaining relationships with all external IT Security Partners. Monitor and coordinate with other team members to ensure that all security patches and anti-virus software is maintained to current levels on a timely basis. Actively contribute to educating and raising awareness across the firm in relation to information security and cyber threats. Assist with the investigation of information security incidents. Coordinate the IT security testing cycle including the Penetration Testing, Cyber Essentials Plus and Phishing Susceptibility Testing. Ensure all security updates have been applied and verified by the appropriate delivery team within the required timescale (operating systems, applications, Firewalls etc.). Ensure that vendor security due diligence is conducted in accordance with industry best practices. Experience Needed Strong Technical IT knowledge Strong understanding of Information Security for businesses Basic understanding of risk management and control frameworks Credible knowledge of Network topologies such as WAN, LAN, Vlans, VPNs. Basic knowledge of Security Networking technology, such as Firewalls, HIDS. FIM IDS/IPS etc. Basic knowledge of Data Protection laws. Working with security standards such as ISO 27001, PCI-DSS, Cyber Essentials Plus Writing technical documentation Drafting policy documents Presenting to Teams and Senior Management Experience of creating, adapting and following Best Practice procedures (such as ITIL) would be advantageous Knowledge of Azure Migrations/Office365 First class communications and interpersonal skills. Ability to work well under pressure and to tight deadlines. Excellent analytical and problem-solving skills with a friendly, outgoing and helpful attitude. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
15/07/2020
IT Security Analyst/Information Security/Cyber Security/Risk/Audit/ISO27001/PCI Information Security Officer - 1 year Fixed-term contract Leeds City Centre + Remote working Up to £37,500 Your new role Working with the Head of Information Security, you will help shape the security focus of the professional services organisation. As a Cyber Security Analyst, you will help with the planning of audits and write the documentation to ensure policies and procedures are implemented. This role is responsible for ensuring a focus is maintained on confidentiality, integrity and availability in the IT Security, Disaster Recovery and Business Continuity programs. Responsibilities Assist in planning and completion of PCI DSS and ISO 27001 audit. Ensure the groups existing & planned IT systems are compliant with the company's policies and regulatory frameworks (including ISO27001 and PCI). Interact with the IT department to convey Security Information and ensure it is addressed from a technical aspect. Working collaboratively with the Head of Information Security and technical staff to review and ensuring that all IT procedures are fit for purpose from an IT security perspective. Influence and recommend IT Security best practices on solutions being delivered by IT. Assist in maintaining relationships with all external IT Security Partners. Monitor and coordinate with other team members to ensure that all security patches and anti-virus software is maintained to current levels on a timely basis. Actively contribute to educating and raising awareness across the firm in relation to information security and cyber threats. Assist with the investigation of information security incidents. Coordinate the IT security testing cycle including the Penetration Testing, Cyber Essentials Plus and Phishing Susceptibility Testing. Ensure all security updates have been applied and verified by the appropriate delivery team within the required timescale (operating systems, applications, Firewalls etc.). Ensure that vendor security due diligence is conducted in accordance with industry best practices. Experience Needed Strong Technical IT knowledge Strong understanding of Information Security for businesses Basic understanding of risk management and control frameworks Credible knowledge of Network topologies such as WAN, LAN, Vlans, VPNs. Basic knowledge of Security Networking technology, such as Firewalls, HIDS. FIM IDS/IPS etc. Basic knowledge of Data Protection laws. Working with security standards such as ISO 27001, PCI-DSS, Cyber Essentials Plus Writing technical documentation Drafting policy documents Presenting to Teams and Senior Management Experience of creating, adapting and following Best Practice procedures (such as ITIL) would be advantageous Knowledge of Azure Migrations/Office365 First class communications and interpersonal skills. Ability to work well under pressure and to tight deadlines. Excellent analytical and problem-solving skills with a friendly, outgoing and helpful attitude. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
IT Lab Support Worker Our client is looking for a IT Lab Support Worker to reinforce his/her team. Mission/Role Your main tasks: Troubleshoot issues with PCs connected to Instruments and the CSL network. Knowledge of Active Directory, LDAP, Firewalls, networking required. Assist with support of Incidents and Service Requests for laboratory related instrumentation in a timely manner Participate in the development of laboratory instrument requirements & plans, working closely with stakeholders and team members. Prepare risk assessments & test scripts ensuring all documentation is completed in relation to regulatory guidelines. Write and execute test scripts in a GMP compliant manner Work closely with BT Quality and BT Security groups to ensure requirements from these fields are met. Effectively communicate with R&D laboratory analysts & QA/QC on a regular basis in relation to laboratory equipment applications Experience/Qualifications: Experience of working in R&D or QC labs and knowledge of computerised instrumentation including HPLCs (Waters Empower 3, GE Unicorn, Thermo-Fisher Chromeleon experience would be an advantage) Well Developed communication & interpersonal skills. Computer literacy with Microsoft Office products, such as Project, PowerPoint, SharePoint, Excel, and Visio Curiosity and a passion for science and technology is an advantage. Tinkerers looked upon favorably Pharma/Biotech or similarly regulated environment experience. Some knowledge of the Systems Development Life Cycle (SDLC) and GAMP5 experience (IQ, OQ & PQ ) with respect to laboratory systems an advantage Some Business Systems Analyst & Solution Architect related Functional/Technical knowledge preferred Bachelor's degree or equivalent experience; educational concentration in a computer-based discipline (eg Science, Information Systems) or a technical discipline (eg Engineering, Mathematics) is preferred, but not mandatory. If the position above doesn't match your needs please take a moment to call or email one of our recruitment centers (below) to receive free career advice and an update of other exciting opportunities with Experis' prestigious clients Do not hesitate to apply .
15/07/2020
Project-based
IT Lab Support Worker Our client is looking for a IT Lab Support Worker to reinforce his/her team. Mission/Role Your main tasks: Troubleshoot issues with PCs connected to Instruments and the CSL network. Knowledge of Active Directory, LDAP, Firewalls, networking required. Assist with support of Incidents and Service Requests for laboratory related instrumentation in a timely manner Participate in the development of laboratory instrument requirements & plans, working closely with stakeholders and team members. Prepare risk assessments & test scripts ensuring all documentation is completed in relation to regulatory guidelines. Write and execute test scripts in a GMP compliant manner Work closely with BT Quality and BT Security groups to ensure requirements from these fields are met. Effectively communicate with R&D laboratory analysts & QA/QC on a regular basis in relation to laboratory equipment applications Experience/Qualifications: Experience of working in R&D or QC labs and knowledge of computerised instrumentation including HPLCs (Waters Empower 3, GE Unicorn, Thermo-Fisher Chromeleon experience would be an advantage) Well Developed communication & interpersonal skills. Computer literacy with Microsoft Office products, such as Project, PowerPoint, SharePoint, Excel, and Visio Curiosity and a passion for science and technology is an advantage. Tinkerers looked upon favorably Pharma/Biotech or similarly regulated environment experience. Some knowledge of the Systems Development Life Cycle (SDLC) and GAMP5 experience (IQ, OQ & PQ ) with respect to laboratory systems an advantage Some Business Systems Analyst & Solution Architect related Functional/Technical knowledge preferred Bachelor's degree or equivalent experience; educational concentration in a computer-based discipline (eg Science, Information Systems) or a technical discipline (eg Engineering, Mathematics) is preferred, but not mandatory. If the position above doesn't match your needs please take a moment to call or email one of our recruitment centers (below) to receive free career advice and an update of other exciting opportunities with Experis' prestigious clients Do not hesitate to apply .
Hays Specialist Recruitment
Yorkshire, United Kingdom
Service Desk Analyst Service Desk Analyst Horsforth, Leeds Up to £25,000 Your new role To provide technical IT support to the groups end users and carry out daily maintenance tasks in a customer service-oriented environment. Troubleshoot desktop/laptop and system/network problems, diagnose and solve hardware/software/incidents/problems via phone, email and in person Incident and request management Provide exceptional service support to the business Provide solutions/work arounds to incidents Contribute to polices, processes and procedures Install, maintain and support new applications Prioritise and manage several open cases and mini projects at one time Establish excellent working relationships with the business and 3rd party's Keep up to date with advancements in technology Ensure appropriate standards and procedures are adhered to Daily systems monitoring Support users on both hardware and software applications Experience needed Previous experience of at least 2 years working on a technical service desk Exceptional Customer Service Willingness to travel to other company sites High Standard of incident and request management Excellent troubleshooting and problem-solving skills Network troubleshooting, TCP/IP and general WAN/LAN ITIL Foundation Certified Excellent work ethic with a positive approach to work Excellent temperament with ability to remain calm and focused in a high-pressure environment Excellent communication skills, both written and verbal UK Driving License Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
15/07/2020
Full time
Service Desk Analyst Service Desk Analyst Horsforth, Leeds Up to £25,000 Your new role To provide technical IT support to the groups end users and carry out daily maintenance tasks in a customer service-oriented environment. Troubleshoot desktop/laptop and system/network problems, diagnose and solve hardware/software/incidents/problems via phone, email and in person Incident and request management Provide exceptional service support to the business Provide solutions/work arounds to incidents Contribute to polices, processes and procedures Install, maintain and support new applications Prioritise and manage several open cases and mini projects at one time Establish excellent working relationships with the business and 3rd party's Keep up to date with advancements in technology Ensure appropriate standards and procedures are adhered to Daily systems monitoring Support users on both hardware and software applications Experience needed Previous experience of at least 2 years working on a technical service desk Exceptional Customer Service Willingness to travel to other company sites High Standard of incident and request management Excellent troubleshooting and problem-solving skills Network troubleshooting, TCP/IP and general WAN/LAN ITIL Foundation Certified Excellent work ethic with a positive approach to work Excellent temperament with ability to remain calm and focused in a high-pressure environment Excellent communication skills, both written and verbal UK Driving License Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
A multinational technology driven cyber security consultancy that offers services within security assessments & testing, advisory services, and managed security services are looking for a Senior Security Analyst to join their fast growing team in the UK. They operate across many sectors including Banking, Government, Healthcare, Energy, Nuclear, Gas, and more. Due to huge success, they are looking for a Senior Security Analyst to join their SOC Team in their London team. Requirements: 2 years' experience as a SOC Analyst. Experience with cyber security tools and technologies including: Firewalls, IDS (Intrusion Detection Systems) and Security Incident and Event Management (SIEM), Anti-Malware, vulnerability scanning etc. Experience working as part of a CSIRT (Computer Security Incident Response Team), SOC (Security Operations Centre) or Offensive Security Team would be preferable. Strong knowledge of network security. Experience in programming or Scripting. Willing and able to challenge customers and stakeholders to better understand their needs. Strong communication skills. IDS/IPS. EDR. Desirable: Sans Certifications. Crest Certifications. Malware analysis.
15/07/2020
Full time
A multinational technology driven cyber security consultancy that offers services within security assessments & testing, advisory services, and managed security services are looking for a Senior Security Analyst to join their fast growing team in the UK. They operate across many sectors including Banking, Government, Healthcare, Energy, Nuclear, Gas, and more. Due to huge success, they are looking for a Senior Security Analyst to join their SOC Team in their London team. Requirements: 2 years' experience as a SOC Analyst. Experience with cyber security tools and technologies including: Firewalls, IDS (Intrusion Detection Systems) and Security Incident and Event Management (SIEM), Anti-Malware, vulnerability scanning etc. Experience working as part of a CSIRT (Computer Security Incident Response Team), SOC (Security Operations Centre) or Offensive Security Team would be preferable. Strong knowledge of network security. Experience in programming or Scripting. Willing and able to challenge customers and stakeholders to better understand their needs. Strong communication skills. IDS/IPS. EDR. Desirable: Sans Certifications. Crest Certifications. Malware analysis.
In this role you are accountable for (continued): Assisting with the setup, rollout and support of mobile devices using the corporate tool set ensuring assets are recorded and managed appropriately by yourself and junior colleagues Providing end user support to enable the uptake and ongoing use of business tools such as Video Conference systems, presentation facilities/software and global networking tools, engaging and educating the user base to support value return objectives Drafting and delivering IT centric communications to the business using agreed standards and templates, developing further feedback loops with the business though surveys and user groups Identifying common requests and incidents and when possible producing knowledge base documents to support the team's first line fix and self-service goals Supporting infrastructure colleagues by assisting in additional technical duties when requested, including providing physical hands and eyes as required In this role you are accountable for: The core purpose of this role is to provide IT support across the business whether in person, over the phone or remotely using the support tools provided whilst mentoring junior team members to assist them in achieving this goals You will be expected to manage the logging and resolution of IT technical faults and requests within the corporate ITSM tool, attempting to resolve incidents and recording troubleshooting/diagnostic steps taken within the ticket. Identifying trends and taking proactive steps to reduce impact on services and subsequent burden on resources Escalating requests and incidents as appropriate to the relevant technical and IT management chains based on agreed service levels and priorities whilst continually monitoring progress and keeping customers updated Deputising for the SD Supervisor when requested at Service management meetings either internally or externally Ensuring accurate documentation of solutions and workarounds are produced and uploaded to the knowledge base, identifying improvements to active KB's and taking ownership to ensure these uplifts are implemented by personally resolving or assigning task to junior team members in conjunction with the SD Supervisors overall objectives Ensuring processes are followed in support of the Starters, mover's and leavers processes and when delegated to do so by the SD Supervisor undertaking monthly supervision meetings with junior staff to discuss progress and review completed tasks Enabling changes by providing authorised access and ensuring that proactive communications are agreed where appropriate to keep customers informed of service availability. Deputising for the SD supervisor as a change approver when instructed to do so or ensuring the task is delegated within the team Adhering to the Sarbanes Oxley Act when dealing with relevant data and systems and supporting the businesses compliance objectives. Support the continued goal of process maturity and identification of process weaknesses Supporting the businesses continuity and resiliency objectives by taking part in planning and recovery testing, carrying out checks to ensure systems are backed up, recording success or failure of backup jobs and attempting to resolve any issues encountered, deputise for SD supervisor as required in reviews and tests Installing software/hardware/peripherals, assisting with installation of network cabling and computer equipment across the site and providing direction and support to junior resource to achieve objectives as directed by the SD Supervisor Supporting and assisting with infrastructure projects such as the rollout of new desktops, laptops, VOIP phones and printers, ensuring assets are recorded and managed appropriately by yourself and junior colleagues Supporting and taking part in the planning and resourcing of business critical activities such as turnarounds by installing, supporting and standing down IT installations, often within temporary work spaces Physical transportation of IT equipment across the site
15/07/2020
Project-based
In this role you are accountable for (continued): Assisting with the setup, rollout and support of mobile devices using the corporate tool set ensuring assets are recorded and managed appropriately by yourself and junior colleagues Providing end user support to enable the uptake and ongoing use of business tools such as Video Conference systems, presentation facilities/software and global networking tools, engaging and educating the user base to support value return objectives Drafting and delivering IT centric communications to the business using agreed standards and templates, developing further feedback loops with the business though surveys and user groups Identifying common requests and incidents and when possible producing knowledge base documents to support the team's first line fix and self-service goals Supporting infrastructure colleagues by assisting in additional technical duties when requested, including providing physical hands and eyes as required In this role you are accountable for: The core purpose of this role is to provide IT support across the business whether in person, over the phone or remotely using the support tools provided whilst mentoring junior team members to assist them in achieving this goals You will be expected to manage the logging and resolution of IT technical faults and requests within the corporate ITSM tool, attempting to resolve incidents and recording troubleshooting/diagnostic steps taken within the ticket. Identifying trends and taking proactive steps to reduce impact on services and subsequent burden on resources Escalating requests and incidents as appropriate to the relevant technical and IT management chains based on agreed service levels and priorities whilst continually monitoring progress and keeping customers updated Deputising for the SD Supervisor when requested at Service management meetings either internally or externally Ensuring accurate documentation of solutions and workarounds are produced and uploaded to the knowledge base, identifying improvements to active KB's and taking ownership to ensure these uplifts are implemented by personally resolving or assigning task to junior team members in conjunction with the SD Supervisors overall objectives Ensuring processes are followed in support of the Starters, mover's and leavers processes and when delegated to do so by the SD Supervisor undertaking monthly supervision meetings with junior staff to discuss progress and review completed tasks Enabling changes by providing authorised access and ensuring that proactive communications are agreed where appropriate to keep customers informed of service availability. Deputising for the SD supervisor as a change approver when instructed to do so or ensuring the task is delegated within the team Adhering to the Sarbanes Oxley Act when dealing with relevant data and systems and supporting the businesses compliance objectives. Support the continued goal of process maturity and identification of process weaknesses Supporting the businesses continuity and resiliency objectives by taking part in planning and recovery testing, carrying out checks to ensure systems are backed up, recording success or failure of backup jobs and attempting to resolve any issues encountered, deputise for SD supervisor as required in reviews and tests Installing software/hardware/peripherals, assisting with installation of network cabling and computer equipment across the site and providing direction and support to junior resource to achieve objectives as directed by the SD Supervisor Supporting and assisting with infrastructure projects such as the rollout of new desktops, laptops, VOIP phones and printers, ensuring assets are recorded and managed appropriately by yourself and junior colleagues Supporting and taking part in the planning and resourcing of business critical activities such as turnarounds by installing, supporting and standing down IT installations, often within temporary work spaces Physical transportation of IT equipment across the site
Hays Specialist Recruitment
Wetherby, Yorkshire, United Kingdom
Technical Support Analyst/IT Graduate/Service Desk/1st Line/SQL Technical Support Analyst/IT Graduate Wetherby Up to £22,000 Your new role The primary purpose of the role is to manage incoming incident and service requests from customers through the customer service support portal, email and telephone to ensure all contractual SLA's are met to a high level of customer satisfaction. Where required the post holder will escalate cases to other teams within the group providing detailed troubleshooting and replication steps and ensure these are managed through to completion and the customer is informed throughout the process. The role also involves knowledge sharing and providing help and guidance to other teams throughout the company including the 1st and 2nd line support teams. The post holder will receive training and development in Support process, customer communication, troubleshooting and replication and will have the opportunity to develop a career within the company. Experience needed Preferably some basic SQL experience with an understanding of Transact-SQL (TSQL) Excellent written and spoken language Educated to Degree level An awareness of Change Control procedure and process High level of attention to detail Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
15/07/2020
Full time
Technical Support Analyst/IT Graduate/Service Desk/1st Line/SQL Technical Support Analyst/IT Graduate Wetherby Up to £22,000 Your new role The primary purpose of the role is to manage incoming incident and service requests from customers through the customer service support portal, email and telephone to ensure all contractual SLA's are met to a high level of customer satisfaction. Where required the post holder will escalate cases to other teams within the group providing detailed troubleshooting and replication steps and ensure these are managed through to completion and the customer is informed throughout the process. The role also involves knowledge sharing and providing help and guidance to other teams throughout the company including the 1st and 2nd line support teams. The post holder will receive training and development in Support process, customer communication, troubleshooting and replication and will have the opportunity to develop a career within the company. Experience needed Preferably some basic SQL experience with an understanding of Transact-SQL (TSQL) Excellent written and spoken language Educated to Degree level An awareness of Change Control procedure and process High level of attention to detail Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Hays Specialist Recruitment
Wetherby, Yorkshire, United Kingdom
IT Support/Technical Support/SQL IT Support Analyst (SQL) Wetherby + Home working Up to £30,000 Your new role The primary purpose of the role is to manage incoming incident and service requests from customers through the customer service support portal, email and telephone to ensure all contractual SLA's are met to a high level of customer satisfaction. Where required the post holder will escalate cases to other teams within the group providing detailed troubleshooting and replication steps and ensure these are managed through to completion and the customer is informed throughout the process. There is a requirement to create complex SQL scripts raised through the change management process to resolve issues and provide database administration services. The role also involves knowledge sharing and providing help and guidance to other teams throughout the company including the 1st and 2nd line support teams. Experience needed Moderate to Intermediate SQL experience with demonstrable TSQL skills Excellent written and spoken language An ability to simplify and detail technical issues for a wide audience An awareness of Change Control procedure and process High level of attention to detail discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
15/07/2020
Full time
IT Support/Technical Support/SQL IT Support Analyst (SQL) Wetherby + Home working Up to £30,000 Your new role The primary purpose of the role is to manage incoming incident and service requests from customers through the customer service support portal, email and telephone to ensure all contractual SLA's are met to a high level of customer satisfaction. Where required the post holder will escalate cases to other teams within the group providing detailed troubleshooting and replication steps and ensure these are managed through to completion and the customer is informed throughout the process. There is a requirement to create complex SQL scripts raised through the change management process to resolve issues and provide database administration services. The role also involves knowledge sharing and providing help and guidance to other teams throughout the company including the 1st and 2nd line support teams. Experience needed Moderate to Intermediate SQL experience with demonstrable TSQL skills Excellent written and spoken language An ability to simplify and detail technical issues for a wide audience An awareness of Change Control procedure and process High level of attention to detail discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Hays DT - Northern Ireland
Antrim, County Antrim, United Kingdom
Your new company Your new employer is one of Northern Ireland's top pharmaceutical companies. They are well established in the province and are currently expanding their security operations. This organisation collects and stores a copious amount of information that needs to be kept safe from the prying eyes of their competition and they need your help to protect it. Your new role In your new role you will be responsible for monitoring the security of the company's infrastructure and responding to problems and incidences that may arise. You will also be tasked with reporting the incidents you come across and drafting reports on them. It is this kind of essential work that the organisation requires for them to continue with their vital work. What you'll need to succeed The client is looking for someone who is working in an information security role now and wants to advance further in their career. They are looking for someone who is passionate about security and is looking to work their way up through the ranks. They want someone with a year or more experience in the industry that is committed to the protection of information. Additionally, if you have appropriate security accreditation this would be desirable but not vital. The client isn't looking for someone from a compliance background but instead someone coming from network security. What you'll get in return In return for your hard work you will get a rewarding career working for one of Northern Ireland's top-rated employers. In addition to this you will be well rewarded monetarily for your efforts in protecting the company from incursion with an industry leading salary package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
15/07/2020
Full time
Your new company Your new employer is one of Northern Ireland's top pharmaceutical companies. They are well established in the province and are currently expanding their security operations. This organisation collects and stores a copious amount of information that needs to be kept safe from the prying eyes of their competition and they need your help to protect it. Your new role In your new role you will be responsible for monitoring the security of the company's infrastructure and responding to problems and incidences that may arise. You will also be tasked with reporting the incidents you come across and drafting reports on them. It is this kind of essential work that the organisation requires for them to continue with their vital work. What you'll need to succeed The client is looking for someone who is working in an information security role now and wants to advance further in their career. They are looking for someone who is passionate about security and is looking to work their way up through the ranks. They want someone with a year or more experience in the industry that is committed to the protection of information. Additionally, if you have appropriate security accreditation this would be desirable but not vital. The client isn't looking for someone from a compliance background but instead someone coming from network security. What you'll get in return In return for your hard work you will get a rewarding career working for one of Northern Ireland's top-rated employers. In addition to this you will be well rewarded monetarily for your efforts in protecting the company from incursion with an industry leading salary package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Pharmaceutical Engineer - Laboratory Instrumentation, Active Directory Pharmaceutical Engineer | Bern City | 12 Months For a project at our clients' site, we are looking for a Pharmaceutical Engineer. In this role, you will be responsible for troubleshooting, working with vendor technicians and scientists to install, maintain, and retire the computerized parts of laboratory instruments. Your Qualifications: Bachelor's degree or equivalent as well as experience within the Pharma/Biotech or similarly regulated environments Experience of working in Research and development or Quality Control labs and knowledge of computerized instrumentation Good knowledge of the Systems Development Life Cycle and GAMP5 experience (IQ, OQ & PQ ) with respect to laboratory systems Knowledge of Active Directory, Lightweight Directory Access Protocol, Firewalls and networking required HPLC like Waters Empower 3, GE Unicorn, Thermo-Fisher Chromeleon experience would be an advantage Business Systems Analyst and Solution Architect related Functional/Technical knowledge is a plus Well developed communication & interpersonal skills Strong Microsoft Office skills Fluent in English Your Responsibilities: Troubleshoot issues with PCs Assist with support of Incidents and Service Requests for laboratory-related instrumentation in a timely manner Participate in the development of laboratory instrument requirements & plans Prepare risk assessments & test scripts Write and execute test scripts in a GMP compliant manner Work closely with BT Quality and BT Security groups Effectively communicate with R&D laboratory analysts & QA/QC on a regular basis in relation to laboratory equipment applications Off to new destinations! Apply now directly or contact our team.
15/07/2020
Project-based
Pharmaceutical Engineer - Laboratory Instrumentation, Active Directory Pharmaceutical Engineer | Bern City | 12 Months For a project at our clients' site, we are looking for a Pharmaceutical Engineer. In this role, you will be responsible for troubleshooting, working with vendor technicians and scientists to install, maintain, and retire the computerized parts of laboratory instruments. Your Qualifications: Bachelor's degree or equivalent as well as experience within the Pharma/Biotech or similarly regulated environments Experience of working in Research and development or Quality Control labs and knowledge of computerized instrumentation Good knowledge of the Systems Development Life Cycle and GAMP5 experience (IQ, OQ & PQ ) with respect to laboratory systems Knowledge of Active Directory, Lightweight Directory Access Protocol, Firewalls and networking required HPLC like Waters Empower 3, GE Unicorn, Thermo-Fisher Chromeleon experience would be an advantage Business Systems Analyst and Solution Architect related Functional/Technical knowledge is a plus Well developed communication & interpersonal skills Strong Microsoft Office skills Fluent in English Your Responsibilities: Troubleshoot issues with PCs Assist with support of Incidents and Service Requests for laboratory-related instrumentation in a timely manner Participate in the development of laboratory instrument requirements & plans Prepare risk assessments & test scripts Write and execute test scripts in a GMP compliant manner Work closely with BT Quality and BT Security groups Effectively communicate with R&D laboratory analysts & QA/QC on a regular basis in relation to laboratory equipment applications Off to new destinations! Apply now directly or contact our team.
Application Security Architect wanted by a high performing Architecture practice paying £85,000 - £90,000. My client has locations is Exeter, Reading and Kent and are open to this person to be based in any of these (once the pandemic is over and a return to office work is safe). Technology is critical to this organisations success and You will be joining a fantastic team of Architects & Developers pulling together to produce fantastic results. Core Responsibilities Design secure software development and delivery systems with objectives like speed, scalability, robustness, zero-trust, automation and supportability at the core. Ensure that the application estate is built, deployed/delivered and operated securely, according to industry standards, as well as our own. Deliver secure software development training (eg OWASP Top10) Co-work with Security Analysts and other colleagues on software vulnerabilities and security issues: determine scope, severity and potential impact, recommend next steps, follow through with risk treatment and mitigation. Act as the first Point of Contact (POC) for all application/software security issues, vulnerabilities, events, anomalies, incidents and investigations. Skills/Experience Software Development background who has moved into Application/Software Architecture ideally in C#,.Net, Azure environments Good experience working with (understanding, preventing and remedying) security issues in software architecture, software development Good experience working in an Agile software development environment, with classic applications as well as microservices, using modern code processing and continuous integration and delivery tools Good expertise in taking security policy statements and translating them into actual, implementable, security controls and techniques that can make our software applications demonstrably more secure and robust. Please do submit your CV ASAP if interested in this fantastic opportunity. Application Security Architect wanted by a high performing Architecture practice paying £85,000 - £90,000.
13/07/2020
Full time
Application Security Architect wanted by a high performing Architecture practice paying £85,000 - £90,000. My client has locations is Exeter, Reading and Kent and are open to this person to be based in any of these (once the pandemic is over and a return to office work is safe). Technology is critical to this organisations success and You will be joining a fantastic team of Architects & Developers pulling together to produce fantastic results. Core Responsibilities Design secure software development and delivery systems with objectives like speed, scalability, robustness, zero-trust, automation and supportability at the core. Ensure that the application estate is built, deployed/delivered and operated securely, according to industry standards, as well as our own. Deliver secure software development training (eg OWASP Top10) Co-work with Security Analysts and other colleagues on software vulnerabilities and security issues: determine scope, severity and potential impact, recommend next steps, follow through with risk treatment and mitigation. Act as the first Point of Contact (POC) for all application/software security issues, vulnerabilities, events, anomalies, incidents and investigations. Skills/Experience Software Development background who has moved into Application/Software Architecture ideally in C#,.Net, Azure environments Good experience working with (understanding, preventing and remedying) security issues in software architecture, software development Good experience working in an Agile software development environment, with classic applications as well as microservices, using modern code processing and continuous integration and delivery tools Good expertise in taking security policy statements and translating them into actual, implementable, security controls and techniques that can make our software applications demonstrably more secure and robust. Please do submit your CV ASAP if interested in this fantastic opportunity. Application Security Architect wanted by a high performing Architecture practice paying £85,000 - £90,000.
Our client, an IT service Provider, is requiring a Service Desk Analyst to be based in Brussels. You must be able to understand, speak and write in English and French . Nature of the tasks User guidance and support regarding the use of information systems/ICT tools Follow-up of incidents related to information systems organisation of the reporting Follow-up of user requests Analyze, report and follow-up of bugs Writing user documentation for Information Systems Deliver guidance and coaching on information systems Provide support and guidance on collaborative tools Provide IT communication through different type of support (ie Intranet, newsletters, Tip and Tricks, etc.) Knowledge and skills Proven knowledge in end user assistance and support of information systems Good IT skills Knowledge of wiki, collaborative sites and social networks Excellent communication/writing skills. Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in working in team. Ability to participate in multi-lingual meetings Able to use the office automation tools used in the Commission (MS Office). Know basic queries to fix analyse and solve issues Good knowledge of SQL Developer Able to read logs Candidates should also have the following non-technical skills: Ability to participate in multilingual meetings Ability to understand, speak and write French and English Ability to work in a team Ability to work with a high degree of rigour and method and more specifically, to follow naming conventions and coding standards Ability to work in multi-cultural environment, on a large project Education and Experience Minimum 3 years of relevant studies after the secondary school (2 years of professional experience can compensate 1 year of study) Minimum 2 years of experience with a project management methodology (eg Prince2) Minimum 2 years' experience in RUP or another software development process methodology Experience with quality procedures. (eg ISO 10006:2003) Candidates must be eligible for Security Clearance and able to attend a face to face interview in Brussels. Role paying up to €225 per day LTD/Freelance. Fixed term contract rates available. Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc. Gattaca Plc provides support services to Networkers and may assist with processing your application.
13/07/2020
Our client, an IT service Provider, is requiring a Service Desk Analyst to be based in Brussels. You must be able to understand, speak and write in English and French . Nature of the tasks User guidance and support regarding the use of information systems/ICT tools Follow-up of incidents related to information systems organisation of the reporting Follow-up of user requests Analyze, report and follow-up of bugs Writing user documentation for Information Systems Deliver guidance and coaching on information systems Provide support and guidance on collaborative tools Provide IT communication through different type of support (ie Intranet, newsletters, Tip and Tricks, etc.) Knowledge and skills Proven knowledge in end user assistance and support of information systems Good IT skills Knowledge of wiki, collaborative sites and social networks Excellent communication/writing skills. Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in working in team. Ability to participate in multi-lingual meetings Able to use the office automation tools used in the Commission (MS Office). Know basic queries to fix analyse and solve issues Good knowledge of SQL Developer Able to read logs Candidates should also have the following non-technical skills: Ability to participate in multilingual meetings Ability to understand, speak and write French and English Ability to work in a team Ability to work with a high degree of rigour and method and more specifically, to follow naming conventions and coding standards Ability to work in multi-cultural environment, on a large project Education and Experience Minimum 3 years of relevant studies after the secondary school (2 years of professional experience can compensate 1 year of study) Minimum 2 years of experience with a project management methodology (eg Prince2) Minimum 2 years' experience in RUP or another software development process methodology Experience with quality procedures. (eg ISO 10006:2003) Candidates must be eligible for Security Clearance and able to attend a face to face interview in Brussels. Role paying up to €225 per day LTD/Freelance. Fixed term contract rates available. Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc. Gattaca Plc provides support services to Networkers and may assist with processing your application.
Java/Oracle Developer/Programmer/Software Engineer French Speaking Skills: Java: Expertise SQL/PLSQL (Oracle): Expertise Continuous development/deployment chain (Git, Maven = Practical knowledge would be appreciated Other languages/frameworks: Html, Javascript, Bootstrap: Theoretical and/or practical knowledge would be appreciated Role: DevOps Engineer whose role will be to develop Java/J2EE applications as well as Oracle objects (Tables, Procedures, Packages, Triggers...) Defining and developing in SQL/PLSQL (Oracle) packages, procedures, scripts Mastering some elements of the development chain (Java, Git, Maven, Jenkins) Participated in various development of applications and application interfaces with other tools or languages (Talend, Python, Shell Linux, Java, Salesforce...) Carried out automation and industrialization projects Participated in the design of applications, application architectures and data In a Devops approach, deploy the tools that meet production needs and can be part of a continuous deployment approach. Automate the application and infrastructure development and deployment chain (CI/CD) Intervene in escalation on complex incidents (Ex: Tomcat Application Servers, Ldap Directory, Oracle Database, MySQL...) Know-how (behavioral skills): - Autonomy, sense of organization and rigor - Taste of teamwork - Passionate about new technologies The missions may have to evolve towards analyst and/or project manager missions. Particular attention is therefore paid to know-how and know-how. Flexible start date (ie immediate to 3 months notice) Working for a well established organisation (If this position do not fit within your experience or is of no interest to you we offer a recommendation fee for any consultant you refer we successfully make a placement with).
13/07/2020
Full time
Java/Oracle Developer/Programmer/Software Engineer French Speaking Skills: Java: Expertise SQL/PLSQL (Oracle): Expertise Continuous development/deployment chain (Git, Maven = Practical knowledge would be appreciated Other languages/frameworks: Html, Javascript, Bootstrap: Theoretical and/or practical knowledge would be appreciated Role: DevOps Engineer whose role will be to develop Java/J2EE applications as well as Oracle objects (Tables, Procedures, Packages, Triggers...) Defining and developing in SQL/PLSQL (Oracle) packages, procedures, scripts Mastering some elements of the development chain (Java, Git, Maven, Jenkins) Participated in various development of applications and application interfaces with other tools or languages (Talend, Python, Shell Linux, Java, Salesforce...) Carried out automation and industrialization projects Participated in the design of applications, application architectures and data In a Devops approach, deploy the tools that meet production needs and can be part of a continuous deployment approach. Automate the application and infrastructure development and deployment chain (CI/CD) Intervene in escalation on complex incidents (Ex: Tomcat Application Servers, Ldap Directory, Oracle Database, MySQL...) Know-how (behavioral skills): - Autonomy, sense of organization and rigor - Taste of teamwork - Passionate about new technologies The missions may have to evolve towards analyst and/or project manager missions. Particular attention is therefore paid to know-how and know-how. Flexible start date (ie immediate to 3 months notice) Working for a well established organisation (If this position do not fit within your experience or is of no interest to you we offer a recommendation fee for any consultant you refer we successfully make a placement with).
NO SPONSORSHIP Security Incident Response Engineer Salary: $100-120k flex + 20 percent bonus Location: Remote Looking for a sharp incident response engineeer with threat hunting, incident response, threat management, threat intelligence. digital forensics and threat protection. Must also have splunk experience -not just as user but someone who can adjust logs, format logs and able to customize the splunk infrastructure. Key to the job along with the inicident response is heavy splunk and experiene customizing user settings. The Security Incident Response Logging and Event Engineer is responsible for building, maintaining, and improving the engine that powers large-scale security threat management capabilities that protect, detect, and respond to emerging threats and sophisticated attacks on enterprise networks. The person in this role onboards, ingests, reviews, and analyzes large and highly complex datasets and information to provide content, conclusions, and actionable recommendations to mitigate risk and stop attackers cold. Work with application development teams and third-party vendors to develop data for enterprise applications in order to create appropriate logs and events Create logging configuration standards for all IT infrastructure and instructs IT on how to configure systems to log appropriately Create event dashboards and metrics and establishes threshold standards Perform centralized data onboarding and log ingestion into the Splunk platform to improve the visibility of security threat management at Company Administer Splunk Enterprise Security solution in a highly available, redundant, distributed multi-site clustered environment Create and optimize correlation searches for the Security Operations Center (SOC) analysts Assist in the operations, performance, and troubleshooting of Splunk, Search Heads, Indexers, Heavy Forwarders, Deployment Server, Splunk Apps/TAs and Data Models Provide recommendations and implement changes to optimize the Splunk platform Reproduce issues, file bug reports, and escalate cases to Splunk support as necessary Performs log audits and actively works to improve log management compliance Ensures data retention of logs and alerts meets corporate standards Maintain Splunk systems internal documentation, including SOP's and design documents Create technical documentation related to system configurations, process, procedure, and knowledgebase articles. Support defensive tools and solutions that identify and stop advanced adversary tactics and techniques. Participate in Computer Incident Response Team (CIRT) responses to active and time-sensitive threats including communications and coordination across different teams. Work closely with other members of the Cyber Risk Management team to lead changes in the company's defense posture. Qualifications: 5+ years of experience in information security 2+ years of hands-on experience with Splunk Enterprise Security Certified Splunk Administrator/Enterprise Security Relevant security certifications (OSCP, OSCE, GPEN, GXPN, GREM, GNFA, GCFA) Experience administrating and operating Splunk in an enterprise environment Knowledge and experience working with the Splunk API Understands the security incident response discipline, including threat hunting, forensics, intrusion detection, and threat intelligence Experience with at least one interpreted programming language (Python, Ruby, etc.) Proficiency in PowerShell and/or Bash Understanding of TCP/IP Networking, and network services such as DNS, SMTP, DHCP, etc. Experience in common phishing and other social engineering tactics Familiarity with malware, command and control channels, and attacker tactics, techniques, and procedures
10/07/2020
Full time
NO SPONSORSHIP Security Incident Response Engineer Salary: $100-120k flex + 20 percent bonus Location: Remote Looking for a sharp incident response engineeer with threat hunting, incident response, threat management, threat intelligence. digital forensics and threat protection. Must also have splunk experience -not just as user but someone who can adjust logs, format logs and able to customize the splunk infrastructure. Key to the job along with the inicident response is heavy splunk and experiene customizing user settings. The Security Incident Response Logging and Event Engineer is responsible for building, maintaining, and improving the engine that powers large-scale security threat management capabilities that protect, detect, and respond to emerging threats and sophisticated attacks on enterprise networks. The person in this role onboards, ingests, reviews, and analyzes large and highly complex datasets and information to provide content, conclusions, and actionable recommendations to mitigate risk and stop attackers cold. Work with application development teams and third-party vendors to develop data for enterprise applications in order to create appropriate logs and events Create logging configuration standards for all IT infrastructure and instructs IT on how to configure systems to log appropriately Create event dashboards and metrics and establishes threshold standards Perform centralized data onboarding and log ingestion into the Splunk platform to improve the visibility of security threat management at Company Administer Splunk Enterprise Security solution in a highly available, redundant, distributed multi-site clustered environment Create and optimize correlation searches for the Security Operations Center (SOC) analysts Assist in the operations, performance, and troubleshooting of Splunk, Search Heads, Indexers, Heavy Forwarders, Deployment Server, Splunk Apps/TAs and Data Models Provide recommendations and implement changes to optimize the Splunk platform Reproduce issues, file bug reports, and escalate cases to Splunk support as necessary Performs log audits and actively works to improve log management compliance Ensures data retention of logs and alerts meets corporate standards Maintain Splunk systems internal documentation, including SOP's and design documents Create technical documentation related to system configurations, process, procedure, and knowledgebase articles. Support defensive tools and solutions that identify and stop advanced adversary tactics and techniques. Participate in Computer Incident Response Team (CIRT) responses to active and time-sensitive threats including communications and coordination across different teams. Work closely with other members of the Cyber Risk Management team to lead changes in the company's defense posture. Qualifications: 5+ years of experience in information security 2+ years of hands-on experience with Splunk Enterprise Security Certified Splunk Administrator/Enterprise Security Relevant security certifications (OSCP, OSCE, GPEN, GXPN, GREM, GNFA, GCFA) Experience administrating and operating Splunk in an enterprise environment Knowledge and experience working with the Splunk API Understands the security incident response discipline, including threat hunting, forensics, intrusion detection, and threat intelligence Experience with at least one interpreted programming language (Python, Ruby, etc.) Proficiency in PowerShell and/or Bash Understanding of TCP/IP Networking, and network services such as DNS, SMTP, DHCP, etc. Experience in common phishing and other social engineering tactics Familiarity with malware, command and control channels, and attacker tactics, techniques, and procedures
Global Technology Solutions Ltd
Amsterdam, Noord-Holland, Netherlands
Desktop Support Analyst - Phone & OnSite based. We have an exciting opportunity for a Desktop Support Analyst to join a blue chip organisation in the Randstad Area (Amsterdam/Rotterdam). *You will be involved in assessing, solving and possibly escalating hardware and software incidents in the field of Microsoft products in a Windows environment. *It is a challenging and dynamic position where you provide support by telephone or on site. *In addition to resolving incoming tickets, you manage remote users, workplaces and server systems. *With some customers you are the only point of contact, with other customers you work in a team with a number of colleagues. Skills Required *Communicative *customer-oriented *proactive *MBO level 4 diploma in IT *Experience as a helpdesk employee *knowledge of and experience with support on networks and Servers *Windows 10 (certified) and Microsoft Office (365, 2016/2019). *Experience with incident registration systems *Willing to participate in a standby service *Fluent in Dutch and English *Driving Licence Benefits *A nice working environment, where there is room to take initiative and develop yourself through free access to a wide range of training courses via our internal training platform *A competitive salary between Euros 2,000 and Euros 3,000 gross per month at a working week of 40 hours (depending on your knowledge and experience) *25 holidays and 8% holiday allowance *Good pension scheme *Excellent secondary employment conditions. So if you are a desktop support analyst looking for your next exciting role please apply today! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
10/07/2020
Full time
Desktop Support Analyst - Phone & OnSite based. We have an exciting opportunity for a Desktop Support Analyst to join a blue chip organisation in the Randstad Area (Amsterdam/Rotterdam). *You will be involved in assessing, solving and possibly escalating hardware and software incidents in the field of Microsoft products in a Windows environment. *It is a challenging and dynamic position where you provide support by telephone or on site. *In addition to resolving incoming tickets, you manage remote users, workplaces and server systems. *With some customers you are the only point of contact, with other customers you work in a team with a number of colleagues. Skills Required *Communicative *customer-oriented *proactive *MBO level 4 diploma in IT *Experience as a helpdesk employee *knowledge of and experience with support on networks and Servers *Windows 10 (certified) and Microsoft Office (365, 2016/2019). *Experience with incident registration systems *Willing to participate in a standby service *Fluent in Dutch and English *Driving Licence Benefits *A nice working environment, where there is room to take initiative and develop yourself through free access to a wide range of training courses via our internal training platform *A competitive salary between Euros 2,000 and Euros 3,000 gross per month at a working week of 40 hours (depending on your knowledge and experience) *25 holidays and 8% holiday allowance *Good pension scheme *Excellent secondary employment conditions. So if you are a desktop support analyst looking for your next exciting role please apply today! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Hays DT - Northern Ireland
Antrim, County Antrim, United Kingdom
Your new company Your new employer is one of Northern Ireland's top pharmaceutical companies. They are well established in the province and are currently expanding their security operations. This organisation collects and stores a copious amount of information that needs to be kept safe from the prying eyes of their competition and they need your help to protect it. Your new role In your new role you will be responsible for monitoring the security of the company's infrastructure and responding to problems and incidences that may arise. You will also be tasked with reporting the incidents you come across and drafting reports on them. It is this kind of essential work that the organisation requires for them to continue with their vital work. What you'll need to succeed The client is looking for someone who is working in an information security role now and wants to advance further in their career. They are looking for someone who is passionate about security and is looking to work their way up through the ranks. They want someone with a year or more experience in the industry that is committed to the protection of information. Additionally, if you have appropriate security accreditation this would be desirable but not vital. The client isn't looking for someone from a compliance background but instead someone coming from network security. What you'll get in return In return for your hard work you will get a rewarding career working for one of Northern Ireland's top-rated employers. In addition to this you will be well rewarded monetarily for your efforts in protecting the company from incursion with an industry leading salary package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
09/07/2020
Full time
Your new company Your new employer is one of Northern Ireland's top pharmaceutical companies. They are well established in the province and are currently expanding their security operations. This organisation collects and stores a copious amount of information that needs to be kept safe from the prying eyes of their competition and they need your help to protect it. Your new role In your new role you will be responsible for monitoring the security of the company's infrastructure and responding to problems and incidences that may arise. You will also be tasked with reporting the incidents you come across and drafting reports on them. It is this kind of essential work that the organisation requires for them to continue with their vital work. What you'll need to succeed The client is looking for someone who is working in an information security role now and wants to advance further in their career. They are looking for someone who is passionate about security and is looking to work their way up through the ranks. They want someone with a year or more experience in the industry that is committed to the protection of information. Additionally, if you have appropriate security accreditation this would be desirable but not vital. The client isn't looking for someone from a compliance background but instead someone coming from network security. What you'll get in return In return for your hard work you will get a rewarding career working for one of Northern Ireland's top-rated employers. In addition to this you will be well rewarded monetarily for your efforts in protecting the company from incursion with an industry leading salary package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Capgemini Financial Services UK Ltd
Northampton, Northamptonshire, United Kingdom
Overall purpose of role To design, develop and maintain the AbInitio ETL processes in Hadoop used to support the enterprise data environment that consist of Big Data technologies. To help building data connectors and interfaces for our stakeholders to consume the data from data lakes/warehouses. To support building and supporting data applications in consumer portfolios across wider bank products consumed by business processes such as statistical models, analytics and reporting. To work collaboratively with a cross-functional team of ETL developers, Business Intelligence designers, architects, business analysts and infrastructure engineers. should be able to support application development in Hadoop and Cloud environment Key Accountabilities Ab Initio ETL Designer , you will be able to develop complicated AbInitio ETL processes to turn business requirements into Technology data solutions. You will provide technically sound solutions for the ingestion, storage and presentation of enterprise data including ETL design, data storage strategies, data access and security in line with Business requirements/processes and create Analytical Ready Data. You will drive the design of scalable solutions while considering recoverable and resiliency requirements. You will employ agile techniques such as task estimation, test automation, deployment automation and continuous integration to enhance overall execution speed and product quality. You will convert source to target mappings into ETL code. You will collaborate with the data modellers and contribute to the physical data model design. You will ensure to work in line with Global Data Management Standards and follow all Governance Controls as required for your work. SOX/DQ - Performing gap analysis between existing SOX/DQ controls and the data governance/data reconciliation. Lineage- Work with SOX Tech delivery team and ensure the lineage captured and Reconciliation between hops are documented. Design and implement physical data and metadata repositories in Hive/Impala/HBase (as appropriate) corresponding to logical data models Design and implement data service layer in Hadoop Replicate data from current RDBMS based systems to the RFT Hadoop Data Lakes Utilise Dev-Ops framework during the development activities Person Specification Essential Skills/Basic Qualifications: Passion for programming and software development Extensive knowledge of AbInitio ETL development in Big Data world specially in Hadoop eco system Knowledge of Hadoop Ecosystem- Cloudera distribution is preferred. Knowledge of key Hadoop components mainly HDFS, Zookeeper, YARN, HBASE, Hive, Impala, SparkSQL Knowledge of software development using Python, Scala, Spark and Java is critical to this role. Usage of DevOps tools and knowledge of it is key to success in this role. Working knowledge on Teradata and Oracle databases. Experience in creating Narrative documents for Governance to prove existing Controls work. Experience in Datamodelling with good SQL skills in at least 1 enterprise grade RDBMS Experience in Test/Behaviour Driven Development (including test automation and mocking tools) Strong project and stakeholder management skill set. Has an eye for data quality issues and providing solution to resolve and remediate Desirable skills/Preferred Qualifications : Banking /Financial domain and product knowledge is very important for this role. Familiarity, certificates or experience with Amazon AWS Cloud is an advantage Excellent Communication skills, articulate and detail oriented. Strong Stakeholder management ability, experienced in managing high severity incidents and working under pressure. Excellent interpersonal skills - exemplary team player and able to mentor junior members of the team. Awareness of different cultural background of users and team members Ability to work under pressure to deliver to committed timescales Experience in building large structured and semi structured data stores. Ability to build productive working relationships with other IT groups, business users and support teams. Excellent problem solver. Detailed accountancy/Finance knowledge to facilitate the right transformation strategies. Previous experience within Finance, Treasury and Risk functions Credit Risk banking experience/exposure Regulatory experience (Impairment, Capital, BCBS239, etc.) DevOps experience Experience working with Consumer, Risk or Finance departments
09/07/2020
Full time
Overall purpose of role To design, develop and maintain the AbInitio ETL processes in Hadoop used to support the enterprise data environment that consist of Big Data technologies. To help building data connectors and interfaces for our stakeholders to consume the data from data lakes/warehouses. To support building and supporting data applications in consumer portfolios across wider bank products consumed by business processes such as statistical models, analytics and reporting. To work collaboratively with a cross-functional team of ETL developers, Business Intelligence designers, architects, business analysts and infrastructure engineers. should be able to support application development in Hadoop and Cloud environment Key Accountabilities Ab Initio ETL Designer , you will be able to develop complicated AbInitio ETL processes to turn business requirements into Technology data solutions. You will provide technically sound solutions for the ingestion, storage and presentation of enterprise data including ETL design, data storage strategies, data access and security in line with Business requirements/processes and create Analytical Ready Data. You will drive the design of scalable solutions while considering recoverable and resiliency requirements. You will employ agile techniques such as task estimation, test automation, deployment automation and continuous integration to enhance overall execution speed and product quality. You will convert source to target mappings into ETL code. You will collaborate with the data modellers and contribute to the physical data model design. You will ensure to work in line with Global Data Management Standards and follow all Governance Controls as required for your work. SOX/DQ - Performing gap analysis between existing SOX/DQ controls and the data governance/data reconciliation. Lineage- Work with SOX Tech delivery team and ensure the lineage captured and Reconciliation between hops are documented. Design and implement physical data and metadata repositories in Hive/Impala/HBase (as appropriate) corresponding to logical data models Design and implement data service layer in Hadoop Replicate data from current RDBMS based systems to the RFT Hadoop Data Lakes Utilise Dev-Ops framework during the development activities Person Specification Essential Skills/Basic Qualifications: Passion for programming and software development Extensive knowledge of AbInitio ETL development in Big Data world specially in Hadoop eco system Knowledge of Hadoop Ecosystem- Cloudera distribution is preferred. Knowledge of key Hadoop components mainly HDFS, Zookeeper, YARN, HBASE, Hive, Impala, SparkSQL Knowledge of software development using Python, Scala, Spark and Java is critical to this role. Usage of DevOps tools and knowledge of it is key to success in this role. Working knowledge on Teradata and Oracle databases. Experience in creating Narrative documents for Governance to prove existing Controls work. Experience in Datamodelling with good SQL skills in at least 1 enterprise grade RDBMS Experience in Test/Behaviour Driven Development (including test automation and mocking tools) Strong project and stakeholder management skill set. Has an eye for data quality issues and providing solution to resolve and remediate Desirable skills/Preferred Qualifications : Banking /Financial domain and product knowledge is very important for this role. Familiarity, certificates or experience with Amazon AWS Cloud is an advantage Excellent Communication skills, articulate and detail oriented. Strong Stakeholder management ability, experienced in managing high severity incidents and working under pressure. Excellent interpersonal skills - exemplary team player and able to mentor junior members of the team. Awareness of different cultural background of users and team members Ability to work under pressure to deliver to committed timescales Experience in building large structured and semi structured data stores. Ability to build productive working relationships with other IT groups, business users and support teams. Excellent problem solver. Detailed accountancy/Finance knowledge to facilitate the right transformation strategies. Previous experience within Finance, Treasury and Risk functions Credit Risk banking experience/exposure Regulatory experience (Impairment, Capital, BCBS239, etc.) DevOps experience Experience working with Consumer, Risk or Finance departments
My client are one of Europe's leading managed security, threat detection and threat intelligence service providers. They are currently looking for a Senior Incident Response Analyst to join their team The Senior Incident Response Analyst will be one of the most technically experienced members of the Cyber Security Incident Response Team and will be expected to lead full Incident Response investigations from start to end being fully client facing. Your responsibilities as a Senior Incident Response Analyst will involve: You will provide client facing, hands on technical response to cyber/data breaches Onsite analysis and Real Time resolution of the threats/breaches Reassurance and proactive client management to ensure the highest level of customer service is delivered Ensuring best practices are adopted and all internal and industry best practice guidelines are followed. Help with the development and growth of the CSIRT from a technical and methodology perspective Help maintain incident response documentation, participate in lessons learnt, and write incident reports Demonstrate thought leadership in the enhancement of incident detection, response and hunting capabilities Work closely with others to develop and enhance incident response plans and playbooks Run consultancy work: policy review and creation, table tops etc Travel once or twice a month, which could be national or international depending on the client Take part in an on-call rota and be expected to be on call 1 in 4 weeks, for which you will receive additional pay To be considered you must have the following skills and experience: You must have 4+ years' client facing incident response experience - this is non-negotiable You must have an impeccably high standard of report writing skills You will ideally have experience working with major ransomware or malware outbreaks You will have proven exposure of intrusion detection and vulnerability analysis You must have exposure with network analysis tools and an ability to conduct packet capture analysis You will have a strong understanding of Intrusion Detection Systems and methods of security hacking/penetration testing Malware triage to determine whether an identified file exhibits potential malicious intent You will have proven experience in client facing major cyber security incident triage, containment, remediation and recovery steps You will hold a security qualification such as SANS Cyber Defense
09/07/2020
Full time
My client are one of Europe's leading managed security, threat detection and threat intelligence service providers. They are currently looking for a Senior Incident Response Analyst to join their team The Senior Incident Response Analyst will be one of the most technically experienced members of the Cyber Security Incident Response Team and will be expected to lead full Incident Response investigations from start to end being fully client facing. Your responsibilities as a Senior Incident Response Analyst will involve: You will provide client facing, hands on technical response to cyber/data breaches Onsite analysis and Real Time resolution of the threats/breaches Reassurance and proactive client management to ensure the highest level of customer service is delivered Ensuring best practices are adopted and all internal and industry best practice guidelines are followed. Help with the development and growth of the CSIRT from a technical and methodology perspective Help maintain incident response documentation, participate in lessons learnt, and write incident reports Demonstrate thought leadership in the enhancement of incident detection, response and hunting capabilities Work closely with others to develop and enhance incident response plans and playbooks Run consultancy work: policy review and creation, table tops etc Travel once or twice a month, which could be national or international depending on the client Take part in an on-call rota and be expected to be on call 1 in 4 weeks, for which you will receive additional pay To be considered you must have the following skills and experience: You must have 4+ years' client facing incident response experience - this is non-negotiable You must have an impeccably high standard of report writing skills You will ideally have experience working with major ransomware or malware outbreaks You will have proven exposure of intrusion detection and vulnerability analysis You must have exposure with network analysis tools and an ability to conduct packet capture analysis You will have a strong understanding of Intrusion Detection Systems and methods of security hacking/penetration testing Malware triage to determine whether an identified file exhibits potential malicious intent You will have proven experience in client facing major cyber security incident triage, containment, remediation and recovery steps You will hold a security qualification such as SANS Cyber Defense
Service Desk Analyst - L1 IT Support Service Desk, Microsoft Office Suite, Windows 7, Win8 or Win10 Operating systems, IMAC, Internet, Antivirus Swedish-speaking is mandatory Rate: negotiable Duration: 12 months Location: Budapest Start date: Immediate/1 month Great opportunity for a Swedish speaking Service Desk Analyst to join a leading IT company based in Budapest. You will provide multilingual IT Desktop support for an international customer. Technical skills Strong knowledge of desktop/laptop hardware Very strong hands-on experience (H/W and S/W) Good knowledge of Win 10, Win 7 & MS Office Knowledge of Mac OS is preferred Understanding of daily operations and delivery processes Application/software installation and troubleshooting Knowledge/exposure to ticketing tools (Service Now) Windows system administration Strong Troubleshooting Skills Hardware, operating system & software knowledge of laptops, desktops & mobile devices, etc. Working knowledge of supporting computer peripherals, like printer, scanners, etc. Touch/smart hands support of all network devices & Servers Understanding of Active Directory, networking Strong knowledge of server and network hardware Very strong hands-on experience (H/W and S/W) Strong knowledge of server and network equipment Hardware, operating system & software knowledge Touch/smart hands support of all network devices & Servers Understanding of Active Directory, networking Responsibilities Provide first or second-line investigation and diagnosis Resolves and closes incidents/service requests as per help desk procedures & allocated timelines Escalates unresolved incidents/service requests within agreed timescales Logs relevant incident/service request details as per the process Communicates with the client regarding incident progress Ensures tickets are updated at all times until issues are resolved Complies with Quality Health Safety Environment (QHSE) and IT policies Liaises with clients, IT support groups and 3rd party providers when necessary Performs staging of PCs Performs IMAC (Install, Move, Add and Change) of End-user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices, etc). Conducts hardware and software maintenance and support Troubleshoots and resolves PC incidents and/or VIP requests Assists with Site Security Officer (SSO) on IT security issues and virus elimination Assists Server Team & network team whenever touch support is required onsite for Servers in local server rooms or NW devices at a site. Creates/maintain documentation Special events coverage, meeting room & VCON & voice devices support Local network support and/or assists centralized Network team Manage the life cycle of hardware, including installation or replacement of Back Office equipment such as network hardware (Routers, Switches, wifi controller, wifi Apps) Maintain server room inventories, room layout and assets list Centralized hardware and Spare part stocking and inventory management Surplus equipment management Break-fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC) Asset disposal services Hardware vendor coordination for Break-fix Imaging & provisioning of devices. Setup and build workstations Update AMDB including hardware and software PC and other devices - logistics management Coordinate activities with third parties to resolve the IT issues or complete service requests Participate in the onsite implementation of simple and complex client change requests. Follow standard operating procedures as documented in the knowledge management system. Providing training/demo's when needed to end-users Onsite admin tasks eg backup, OS migration. Manage the life cycle of Network hardware, including installation or replacement of Back Office equipment such as network hardware (Routers, Switches, wifi controller, wifi Aps) Network cable and fiber management for circuit installation Network hardware checks and reboots (including on-demand) Manage network-related assets and connections Activities such as moving and setting up cables, hardware, etc Escort service/maintenance providers to server rooms, IDFs or MDFs, office areas or any location to replace equipment, including off-hours when maintenance is required Empiric is one of the fastest-growing technology and transformation recruitment agency's specialising in data, digital, cloud and security. We supply technology and change recruitment services to businesses looking for both contract and permanent professionals. We are committed to delivering more female candidates and those from minority backgrounds and be instrumental in changing the gender and diversity imbalance within the tech sector.
08/07/2020
Project-based
Service Desk Analyst - L1 IT Support Service Desk, Microsoft Office Suite, Windows 7, Win8 or Win10 Operating systems, IMAC, Internet, Antivirus Swedish-speaking is mandatory Rate: negotiable Duration: 12 months Location: Budapest Start date: Immediate/1 month Great opportunity for a Swedish speaking Service Desk Analyst to join a leading IT company based in Budapest. You will provide multilingual IT Desktop support for an international customer. Technical skills Strong knowledge of desktop/laptop hardware Very strong hands-on experience (H/W and S/W) Good knowledge of Win 10, Win 7 & MS Office Knowledge of Mac OS is preferred Understanding of daily operations and delivery processes Application/software installation and troubleshooting Knowledge/exposure to ticketing tools (Service Now) Windows system administration Strong Troubleshooting Skills Hardware, operating system & software knowledge of laptops, desktops & mobile devices, etc. Working knowledge of supporting computer peripherals, like printer, scanners, etc. Touch/smart hands support of all network devices & Servers Understanding of Active Directory, networking Strong knowledge of server and network hardware Very strong hands-on experience (H/W and S/W) Strong knowledge of server and network equipment Hardware, operating system & software knowledge Touch/smart hands support of all network devices & Servers Understanding of Active Directory, networking Responsibilities Provide first or second-line investigation and diagnosis Resolves and closes incidents/service requests as per help desk procedures & allocated timelines Escalates unresolved incidents/service requests within agreed timescales Logs relevant incident/service request details as per the process Communicates with the client regarding incident progress Ensures tickets are updated at all times until issues are resolved Complies with Quality Health Safety Environment (QHSE) and IT policies Liaises with clients, IT support groups and 3rd party providers when necessary Performs staging of PCs Performs IMAC (Install, Move, Add and Change) of End-user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices, etc). Conducts hardware and software maintenance and support Troubleshoots and resolves PC incidents and/or VIP requests Assists with Site Security Officer (SSO) on IT security issues and virus elimination Assists Server Team & network team whenever touch support is required onsite for Servers in local server rooms or NW devices at a site. Creates/maintain documentation Special events coverage, meeting room & VCON & voice devices support Local network support and/or assists centralized Network team Manage the life cycle of hardware, including installation or replacement of Back Office equipment such as network hardware (Routers, Switches, wifi controller, wifi Apps) Maintain server room inventories, room layout and assets list Centralized hardware and Spare part stocking and inventory management Surplus equipment management Break-fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC) Asset disposal services Hardware vendor coordination for Break-fix Imaging & provisioning of devices. Setup and build workstations Update AMDB including hardware and software PC and other devices - logistics management Coordinate activities with third parties to resolve the IT issues or complete service requests Participate in the onsite implementation of simple and complex client change requests. Follow standard operating procedures as documented in the knowledge management system. Providing training/demo's when needed to end-users Onsite admin tasks eg backup, OS migration. Manage the life cycle of Network hardware, including installation or replacement of Back Office equipment such as network hardware (Routers, Switches, wifi controller, wifi Aps) Network cable and fiber management for circuit installation Network hardware checks and reboots (including on-demand) Manage network-related assets and connections Activities such as moving and setting up cables, hardware, etc Escort service/maintenance providers to server rooms, IDFs or MDFs, office areas or any location to replace equipment, including off-hours when maintenance is required Empiric is one of the fastest-growing technology and transformation recruitment agency's specialising in data, digital, cloud and security. We supply technology and change recruitment services to businesses looking for both contract and permanent professionals. We are committed to delivering more female candidates and those from minority backgrounds and be instrumental in changing the gender and diversity imbalance within the tech sector.
Service Desk Analyst - L1 IT Support Service Desk, Microsoft Office Suite, Windows 7, Win8 or Win10 Operating systems, IMAC, Internet, Antivirus French-speaking is mandatory Rate: negotiable Duration: 12 months Location: Budapest Start date: Immediate/1 month Great opportunity for a French speaking Service Desk Analyst to join a leading IT company based in Budapest. You will provide multilingual IT Desktop support for an international customer. Technical skills Strong knowledge of desktop/laptop hardware Very strong hands-on experience (H/W and S/W) Good knowledge of Win 10, Win 7 & MS Office Knowledge of Mac OS is preferred Understanding of daily operations and delivery processes Application/software installation and troubleshooting Knowledge/exposure to ticketing tools (Service Now) Windows system administration Strong Troubleshooting Skills Hardware, operating system & software knowledge of laptops, desktops & mobile devices, etc. Working knowledge of supporting computer peripherals, like printer, scanners, etc. Touch/smart hands support of all network devices & Servers Understanding of Active Directory, networking Strong knowledge of server and network hardware Very strong hands-on experience (H/W and S/W) Strong knowledge of server and network equipment Hardware, operating system & software knowledge Touch/smart hands support of all network devices & Servers Understanding of Active Directory, networking Responsibilities Provide first or second-line investigation and diagnosis Resolves and closes incidents/service requests as per help desk procedures & allocated timelines Escalates unresolved incidents/service requests within agreed timescales Logs relevant incident/service request details as per the process Communicates with the client regarding incident progress Ensures tickets are updated at all times until issues are resolved Complies with Quality Health Safety Environment (QHSE) and IT policies Liaises with clients, IT support groups and 3rd party providers when necessary Performs staging of PCs Performs IMAC (Install, Move, Add and Change) of End-user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices, etc). Conducts hardware and software maintenance and support Troubleshoots and resolves PC incidents and/or VIP requests Assists with Site Security Officer (SSO) on IT security issues and virus elimination Assists Server Team & network team whenever touch support is required onsite for Servers in local server rooms or NW devices at a site. Creates/maintain documentation Special events coverage, meeting room & VCON & voice devices support Local network support and/or assists centralized Network team Manage the life cycle of hardware, including installation or replacement of Back Office equipment such as network hardware (Routers, Switches, wifi controller, wifi Apps) Maintain server room inventories, room layout and assets list Centralized hardware and Spare part stocking and inventory management Surplus equipment management Break-fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC) Asset disposal services Hardware vendor coordination for Break-fix Imaging & provisioning of devices. Setup and build workstations Update AMDB including hardware and software PC and other devices - logistics management Coordinate activities with third parties to resolve the IT issues or complete service requests Participate in the onsite implementation of simple and complex client change requests. Follow standard operating procedures as documented in the knowledge management system. Providing training/demo's when needed to end-users Onsite admin tasks eg backup, OS migration. Manage the life cycle of Network hardware, including installation or replacement of Back Office equipment such as network hardware (Routers, Switches, wifi controller, wifi Aps) Network cable and fiber management for circuit installation Network hardware checks and reboots (including on-demand) Manage network-related assets and connections Activities such as moving and setting up cables, hardware, etc Escort service/maintenance providers to server rooms, IDFs or MDFs, office areas or any location to replace equipment, including off-hours when maintenance is required Empiric is one of the fastest-growing technology and transformation recruitment agency's specialising in data, digital, cloud and security. We supply technology and change recruitment services to businesses looking for both contract and permanent professionals. We are committed to delivering more female candidates and those from minority backgrounds and be instrumental in changing the gender and diversity imbalance within the tech sector.
08/07/2020
Project-based
Service Desk Analyst - L1 IT Support Service Desk, Microsoft Office Suite, Windows 7, Win8 or Win10 Operating systems, IMAC, Internet, Antivirus French-speaking is mandatory Rate: negotiable Duration: 12 months Location: Budapest Start date: Immediate/1 month Great opportunity for a French speaking Service Desk Analyst to join a leading IT company based in Budapest. You will provide multilingual IT Desktop support for an international customer. Technical skills Strong knowledge of desktop/laptop hardware Very strong hands-on experience (H/W and S/W) Good knowledge of Win 10, Win 7 & MS Office Knowledge of Mac OS is preferred Understanding of daily operations and delivery processes Application/software installation and troubleshooting Knowledge/exposure to ticketing tools (Service Now) Windows system administration Strong Troubleshooting Skills Hardware, operating system & software knowledge of laptops, desktops & mobile devices, etc. Working knowledge of supporting computer peripherals, like printer, scanners, etc. Touch/smart hands support of all network devices & Servers Understanding of Active Directory, networking Strong knowledge of server and network hardware Very strong hands-on experience (H/W and S/W) Strong knowledge of server and network equipment Hardware, operating system & software knowledge Touch/smart hands support of all network devices & Servers Understanding of Active Directory, networking Responsibilities Provide first or second-line investigation and diagnosis Resolves and closes incidents/service requests as per help desk procedures & allocated timelines Escalates unresolved incidents/service requests within agreed timescales Logs relevant incident/service request details as per the process Communicates with the client regarding incident progress Ensures tickets are updated at all times until issues are resolved Complies with Quality Health Safety Environment (QHSE) and IT policies Liaises with clients, IT support groups and 3rd party providers when necessary Performs staging of PCs Performs IMAC (Install, Move, Add and Change) of End-user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices, etc). Conducts hardware and software maintenance and support Troubleshoots and resolves PC incidents and/or VIP requests Assists with Site Security Officer (SSO) on IT security issues and virus elimination Assists Server Team & network team whenever touch support is required onsite for Servers in local server rooms or NW devices at a site. Creates/maintain documentation Special events coverage, meeting room & VCON & voice devices support Local network support and/or assists centralized Network team Manage the life cycle of hardware, including installation or replacement of Back Office equipment such as network hardware (Routers, Switches, wifi controller, wifi Apps) Maintain server room inventories, room layout and assets list Centralized hardware and Spare part stocking and inventory management Surplus equipment management Break-fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC) Asset disposal services Hardware vendor coordination for Break-fix Imaging & provisioning of devices. Setup and build workstations Update AMDB including hardware and software PC and other devices - logistics management Coordinate activities with third parties to resolve the IT issues or complete service requests Participate in the onsite implementation of simple and complex client change requests. Follow standard operating procedures as documented in the knowledge management system. Providing training/demo's when needed to end-users Onsite admin tasks eg backup, OS migration. Manage the life cycle of Network hardware, including installation or replacement of Back Office equipment such as network hardware (Routers, Switches, wifi controller, wifi Aps) Network cable and fiber management for circuit installation Network hardware checks and reboots (including on-demand) Manage network-related assets and connections Activities such as moving and setting up cables, hardware, etc Escort service/maintenance providers to server rooms, IDFs or MDFs, office areas or any location to replace equipment, including off-hours when maintenance is required Empiric is one of the fastest-growing technology and transformation recruitment agency's specialising in data, digital, cloud and security. We supply technology and change recruitment services to businesses looking for both contract and permanent professionals. We are committed to delivering more female candidates and those from minority backgrounds and be instrumental in changing the gender and diversity imbalance within the tech sector.
