As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Genesys digital experience (chat implementation experience) is required. Responsibilities: . Solution Design and Architecture: . Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. . Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. . Implementation and Configuration: . Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. . Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications. . Technical Consultation and Support: . Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions. . Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments. . Performance Optimization and Tuning: . Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning. . Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions. . Training and Knowledge Transfer: . Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies. . Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies. . Vendor Management and Relationship Building: . Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends. . Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings. Skills and qualifications: . Bachelor's or master's degree in computer science, Information Technology, or related field. . 10+ years of experience in contact center technology implementation, with a focus on Genesys solutions. . Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. . Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). . Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. . Effective communication, collaboration, and stakeholder management skills. . Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable.
25/09/2024
Project-based
As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Genesys digital experience (chat implementation experience) is required. Responsibilities: . Solution Design and Architecture: . Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. . Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. . Implementation and Configuration: . Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. . Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications. . Technical Consultation and Support: . Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions. . Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments. . Performance Optimization and Tuning: . Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning. . Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions. . Training and Knowledge Transfer: . Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies. . Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies. . Vendor Management and Relationship Building: . Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends. . Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings. Skills and qualifications: . Bachelor's or master's degree in computer science, Information Technology, or related field. . 10+ years of experience in contact center technology implementation, with a focus on Genesys solutions. . Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. . Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). . Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. . Effective communication, collaboration, and stakeholder management skills. . Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable.
Genesys SME Inside Ir35 Until October 2025 2-3 days onsite, London (Holborn) Job Description: We are seeking an experienced Genesys Subject Matter Expert (SME) to lead the design, implementation, and optimization of Genesys contact center solutions. In this role, you will leverage your deep technical expertise and industry best practices to ensure the successful deployment and operation of Genesys platforms, working closely with cross-functional teams to deliver high-quality, scalable solutions. Experience in Genesys digital experience (especially chat implementation) is essential. Skills and Qualifications: - Education: Bachelor's or Master's degree in Computer Science, IT, or related fields. - Experience: 10+ years of experience in contact center technology implementation, with a focus on Genesys platforms. - Expertise: In-depth knowledge of Genesys PureConnect, PureCloud, or PureEngage, including configuration, administration, and integration. - Technical Knowledge: Strong understanding of SIP, VoIP, CTI, ACD, IVR, and other contact center architectures and protocols. - Problem Solving: Excellent troubleshooting and analytical skills to diagnose and resolve complex issues. - Communication: Strong stakeholder management and collaboration skills. - Certifications Genesys Certified Professional (GCP) or Genesys Certified Associate (GCA) certifications are highly desirable. Key Responsibilities: - Solution Design and Architecture: Lead the architectural design of Genesys contact center solutions, ensuring they align with business needs, scalability, and industry best practices. Define technical specifications, system architecture, and integration points based on project objectives. - Implementation and Configuration: Configure and customize Genesys software to meet specific business needs. Collaborate with IT teams, vendors, and partners to implement and integrate Genesys solutions seamlessly with existing systems. - Technical Consultation and Support: Provide expert advice, guidance, and troubleshooting for Genesys-related technical challenges. Act as a trusted advisor to stakeholders, maximizing the value of Genesys solutions. - Performance Optimization: Identify and implement performance improvements through system tuning, capacity planning, and diagnostic analysis. Ensure optimal system performance under various conditions. - Training and Knowledge Transfer: Deliver training sessions and workshops to build internal expertise on Genesys products and methodologies. Facilitate knowledge sharing within the organization. - Vendor Management: Maintain strong relationships with Genesys representatives and partners. Stay updated on product roadmaps and industry trends to maximize solution effectiveness.
25/09/2024
Project-based
Genesys SME Inside Ir35 Until October 2025 2-3 days onsite, London (Holborn) Job Description: We are seeking an experienced Genesys Subject Matter Expert (SME) to lead the design, implementation, and optimization of Genesys contact center solutions. In this role, you will leverage your deep technical expertise and industry best practices to ensure the successful deployment and operation of Genesys platforms, working closely with cross-functional teams to deliver high-quality, scalable solutions. Experience in Genesys digital experience (especially chat implementation) is essential. Skills and Qualifications: - Education: Bachelor's or Master's degree in Computer Science, IT, or related fields. - Experience: 10+ years of experience in contact center technology implementation, with a focus on Genesys platforms. - Expertise: In-depth knowledge of Genesys PureConnect, PureCloud, or PureEngage, including configuration, administration, and integration. - Technical Knowledge: Strong understanding of SIP, VoIP, CTI, ACD, IVR, and other contact center architectures and protocols. - Problem Solving: Excellent troubleshooting and analytical skills to diagnose and resolve complex issues. - Communication: Strong stakeholder management and collaboration skills. - Certifications Genesys Certified Professional (GCP) or Genesys Certified Associate (GCA) certifications are highly desirable. Key Responsibilities: - Solution Design and Architecture: Lead the architectural design of Genesys contact center solutions, ensuring they align with business needs, scalability, and industry best practices. Define technical specifications, system architecture, and integration points based on project objectives. - Implementation and Configuration: Configure and customize Genesys software to meet specific business needs. Collaborate with IT teams, vendors, and partners to implement and integrate Genesys solutions seamlessly with existing systems. - Technical Consultation and Support: Provide expert advice, guidance, and troubleshooting for Genesys-related technical challenges. Act as a trusted advisor to stakeholders, maximizing the value of Genesys solutions. - Performance Optimization: Identify and implement performance improvements through system tuning, capacity planning, and diagnostic analysis. Ensure optimal system performance under various conditions. - Training and Knowledge Transfer: Deliver training sessions and workshops to build internal expertise on Genesys products and methodologies. Facilitate knowledge sharing within the organization. - Vendor Management: Maintain strong relationships with Genesys representatives and partners. Stay updated on product roadmaps and industry trends to maximize solution effectiveness.
As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: . Solution Design and Architecture: . Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. . Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Implementation and Configuration: . Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. . Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications. Technical Consultation and Support: . Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions. . Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments. Performance Optimization and Tuning: . Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning. . Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions. Training and Knowledge Transfer: . Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies. . Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies. Vendor Management and Relationship Building: . Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends. . Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings. Skills and qualifications: . Bachelor's or master's degree in computer science, Information Technology, or related field. . 5+ years of experience in contact center technology implementation, with a focus on Genesys solutions. . Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. . Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). . Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. . Effective communication, collaboration, and stakeholder management skills. . Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable.
24/09/2024
Project-based
As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: . Solution Design and Architecture: . Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. . Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Implementation and Configuration: . Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. . Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications. Technical Consultation and Support: . Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions. . Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments. Performance Optimization and Tuning: . Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning. . Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions. Training and Knowledge Transfer: . Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies. . Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies. Vendor Management and Relationship Building: . Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends. . Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings. Skills and qualifications: . Bachelor's or master's degree in computer science, Information Technology, or related field. . 5+ years of experience in contact center technology implementation, with a focus on Genesys solutions. . Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. . Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). . Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. . Effective communication, collaboration, and stakeholder management skills. . Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable.