Global Technology Solutions Ltd Reading, Berkshire
JOB TITLE: DV Cleared hardware Break/fix engineer LOCATION: Aldermaston onsite DAY RATE: £200-£220 WORKING HOURS: 8-5 Holding DV clearance is a must DETAILED JOB DESCRIPTION: Purpose of the role We are looking for a customer-focused and enthusiastic Hardware engineer to work as part of the Technical Team, with a genuine interest in solving peoples IT issues and empathetic to customer needs and requirements. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT Support teams. The Technical Team service delivery model consists of Evergreen (Conference Room & VIP Support), Laptop Support and Hardware Assessment and Supplier Lead Services. Behaviours * Champion teamwork and knowledge sharing * Collaborate with other technical leads and promote integration * Be professional, positive and have an aptitude of solving problems and delivering service improvement * Be politically savvy and understand the stresses and priorities of our customers * Have integrity, initiative, and focus. Meet deadlines. Deliver work on time or communicate that you're not on target * Demonstrate good organisational skills, reliability, and conscientiousness * Able to work under pressure and use your own initiative The site benefits from a restaurant, Costa coffee, parking, and good public transport links. * To provide a high level of customer service at all times, ensuring the customer is kept updated throughout the life cycle of the call. * The engineer will be responsible for the managed refurbishment of PC across all sites and all Networks. * To execute last minute requests for work in the highest profile locations. * To Manage a 180+ Conference rooms with the latest Audio Visual equipment installed to ensure patching and serviceability. Liaising with specialist suppliers to resolve faults and customers to design requirements. * Hands on experience of day-to-day responsibilities for overall PC build. Including remote and manual software installation and OS software deployment. Applying firmware updates, software patches and updates to achieve optimum product functionality. * The engineer will carry out Software version customization, testing services and technical support. * The engineer will show professionalism and initiative when dealing with technical issues that may involve several HP & onsite customer teams. * The engineer will give general LAN advice and guidance to end users and use logical thinking to resolve incidents. * The engineer will learn, manage, support and take responsibility for new hardware systems as required and will be proactive in their approach and self-development to ensure delivery of the services. * The engineer will be able to work in a timely and organised manner in conjunction with high profile project plans. Will be able to provide problem diagnosis to management coherently and recommend possible resolutions. * The engineer will have strong interpersonal skills and high level of understanding the customer's needs. * To demonstrate initiative and ability to resolve customer problems under pressure in a fast paced environment whilst remaining calm. * The engineer will carry out any other duty in relation to the delivery of the contract as required by the iFix Technical or Tower Lead. * Work out of core hours to meet customer requirements as overtime. ESSENTIALS SKILLS/QUALIFICATIONS: * Professional verbal and written communication skills * Excellent customer service skills * Good knowledge of EUWS support models and best practices * Hardware break/fix support of HP and Lenovo desktops and laptops * Knowledge of Windows 7/10 Operating Systems and Microsoft Office Packages * Working knowledge of PC and peripheral hardware * Knowledge of MOD security classifications and guidelines * Full UK Driving Licence DESIRABLE SKILLS/QUALIFICATIONS: * ITIL Foundation * MS SCCM 2012 If you have the skill required, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.