Senior Application Support Analyst - SQL, BI tools; Glasgow, G40; £35-42k + bonus, pension, hols etc An enthusiastic Application/Database Support Engineer/Analyst with a proven background supporting business critical applications (including use of SQL queries) is sought to join this established & successful Glasgow organisation who, are currently going through a major application upgrade & digital transformation. The Senior Application Support Analyst will play a key role in the support, maintenance & ongoing enhancement of business critical, database applications as well as leading & mentoring colleagues too. They should be keen to utilise their own ideas to add additional functionality & further improve performance of the key applications. You will probably be an existing IT Support Technician or Application Support Analyst with a good knowledge of databases (eg SQL Server or Access) and will have proven trouble-shooting & problem-solving skills. You will also have proven experience writing database queries (eg SQL or Excel queries) for data analysis purposes and have some exposure to database reporting tools such as Tableau, Power BI or similar, to build/create & maintain dashboards etc. Any exposure to applications including direct debits, BACS, memberships etc is advantageous. A strong communicator, you will liaise with colleagues from across the business including users to understand the needs (present & future) of the team & business and help to deliver these successfully. You will also take the lead in the small technical team, supporting & mentoring others and helping further their technical skills too. The friendly, enthusiastic team are based from a vibrant location near Glasgow (G40). Salary dependent on experience but likely to be £35,000 to 42,000 + good bonus, pension, holiday, flexible working hours & a great work/life balance. Interested? Please apply ASAP with your CV and I will endeavour to respond within 3 working days. NB Mills Goodwin Talent Network is an employment agency and your details will not be passed to any of our clients without your prior approval. Senior Application Support Analyst - SQL, BI tools; Glasgow, G40; £35-42k + bonus, pension, hols etc
03/07/2025
Full time
Senior Application Support Analyst - SQL, BI tools; Glasgow, G40; £35-42k + bonus, pension, hols etc An enthusiastic Application/Database Support Engineer/Analyst with a proven background supporting business critical applications (including use of SQL queries) is sought to join this established & successful Glasgow organisation who, are currently going through a major application upgrade & digital transformation. The Senior Application Support Analyst will play a key role in the support, maintenance & ongoing enhancement of business critical, database applications as well as leading & mentoring colleagues too. They should be keen to utilise their own ideas to add additional functionality & further improve performance of the key applications. You will probably be an existing IT Support Technician or Application Support Analyst with a good knowledge of databases (eg SQL Server or Access) and will have proven trouble-shooting & problem-solving skills. You will also have proven experience writing database queries (eg SQL or Excel queries) for data analysis purposes and have some exposure to database reporting tools such as Tableau, Power BI or similar, to build/create & maintain dashboards etc. Any exposure to applications including direct debits, BACS, memberships etc is advantageous. A strong communicator, you will liaise with colleagues from across the business including users to understand the needs (present & future) of the team & business and help to deliver these successfully. You will also take the lead in the small technical team, supporting & mentoring others and helping further their technical skills too. The friendly, enthusiastic team are based from a vibrant location near Glasgow (G40). Salary dependent on experience but likely to be £35,000 to 42,000 + good bonus, pension, holiday, flexible working hours & a great work/life balance. Interested? Please apply ASAP with your CV and I will endeavour to respond within 3 working days. NB Mills Goodwin Talent Network is an employment agency and your details will not be passed to any of our clients without your prior approval. Senior Application Support Analyst - SQL, BI tools; Glasgow, G40; £35-42k + bonus, pension, hols etc
Red - The Global SAP Solutions Provider
United, Pennsylvania
Position Summary The SAP Center of Excellence (COE) Analyst is a highly experienced, hands-on cross-functional professional responsible for providing guidance and delivery of key SAP initiatives and support, including optimized, standardized, and harmonized SAP functionality solutions aligned to business processes and strategic goals. The SAP COE Analyst will ideally have extensive knowledge and applied experience in several SAP application areas, with in-depth experience in PP, MM, and ePPDS. This role requires collaboration within and across departments to ensure the SAP functionality and platform are optimally leveraged in business operations. Primary Responsibilities/Essential Functions * Partner with business stakeholders, IT leadership, and SAP partners to identify opportunities for system enhancements and new implementations, driving an optimization and improvement mindset. * Define and deliver SAP solutions that effectively and efficiently support business objectives with a focus on standard functionality where possible. * Ensure solutions promote system stability and sustainability. * Design and/or ensure SAP solutions align with industry best practices and are scalable for future growth, while identifying and mitigating risks to SAP, including performance issues. * Assist in effectively running and maintaining the overall SAP solution through a holistic lens on design integrity, incident support, root cause analysis, maximizing use of available SAP functionality, and limiting complexity where possible. * Support building a high-performing, future-ready world-class organization by providing process, functional, and/or technical guidance to SAP COE team, project teams, users, and key business stakeholders, through successful delivery of initiatives, by promoting adoption of new SAP technologies (including cloud integration, process optimization, and digital transformation efforts), and effective and efficient resolution of SAP functionality incidents. * Stay current with new SAP technologies and innovations, recommending and implementing appropriate advancements. Keep current on SAP and related third-party software and enterprise architecture trends. * Must be willing to learn and take on new areas of SAP functionality where currently unfamiliar. Basic Qualifications Education and Qualifications: * Bachelor's degree in Information Technology, Computer Science, Business, a related field, or equivalent experience. * Demonstrated 5+ years S/4HANA hands-on cross-functional SDLC experience in complex mid-to-large global companies - including implementations, upgrades, enhancements, and support responsibilities. * Solution design experience required. * Experience with Agile and Waterfall project management methodologies. * Familiarity with ITIL methodologies desirable. * End-user training experience desirable. Interpersonal Skills: * Collaboratively develop, maintain, and strengthen positive partnerships within and beyond the immediate team, and adapt as well as facilitate adaptation to drive forward progress. * Demonstrated ability to know the audience, communicate and work with all levels of the business, and follow through on details. * Effectively and efficiently gather and communicate accurate and relevant information to support recommendations and decision-making that drive value. * Strong problem-solving skills and ability to work independently and within a team. * Holds self and others accountable to deliver commitments and responsibilities. * Strong organization, written, verbal, and active listening communication skills. Technical Skills * 3+ years SAP S/4HANA PP and ePPDS experience required. * Cross-functional knowledge of other SAP S/4HANA modules is highly preferred. * Variant Config experience is highly preferred. * 3+ years Fiori experience preferred. * 3+ years BTP experience preferred. * A variety of interface experience (especially MES/CIF/BTP) is desirable.
03/07/2025
Full time
Position Summary The SAP Center of Excellence (COE) Analyst is a highly experienced, hands-on cross-functional professional responsible for providing guidance and delivery of key SAP initiatives and support, including optimized, standardized, and harmonized SAP functionality solutions aligned to business processes and strategic goals. The SAP COE Analyst will ideally have extensive knowledge and applied experience in several SAP application areas, with in-depth experience in PP, MM, and ePPDS. This role requires collaboration within and across departments to ensure the SAP functionality and platform are optimally leveraged in business operations. Primary Responsibilities/Essential Functions * Partner with business stakeholders, IT leadership, and SAP partners to identify opportunities for system enhancements and new implementations, driving an optimization and improvement mindset. * Define and deliver SAP solutions that effectively and efficiently support business objectives with a focus on standard functionality where possible. * Ensure solutions promote system stability and sustainability. * Design and/or ensure SAP solutions align with industry best practices and are scalable for future growth, while identifying and mitigating risks to SAP, including performance issues. * Assist in effectively running and maintaining the overall SAP solution through a holistic lens on design integrity, incident support, root cause analysis, maximizing use of available SAP functionality, and limiting complexity where possible. * Support building a high-performing, future-ready world-class organization by providing process, functional, and/or technical guidance to SAP COE team, project teams, users, and key business stakeholders, through successful delivery of initiatives, by promoting adoption of new SAP technologies (including cloud integration, process optimization, and digital transformation efforts), and effective and efficient resolution of SAP functionality incidents. * Stay current with new SAP technologies and innovations, recommending and implementing appropriate advancements. Keep current on SAP and related third-party software and enterprise architecture trends. * Must be willing to learn and take on new areas of SAP functionality where currently unfamiliar. Basic Qualifications Education and Qualifications: * Bachelor's degree in Information Technology, Computer Science, Business, a related field, or equivalent experience. * Demonstrated 5+ years S/4HANA hands-on cross-functional SDLC experience in complex mid-to-large global companies - including implementations, upgrades, enhancements, and support responsibilities. * Solution design experience required. * Experience with Agile and Waterfall project management methodologies. * Familiarity with ITIL methodologies desirable. * End-user training experience desirable. Interpersonal Skills: * Collaboratively develop, maintain, and strengthen positive partnerships within and beyond the immediate team, and adapt as well as facilitate adaptation to drive forward progress. * Demonstrated ability to know the audience, communicate and work with all levels of the business, and follow through on details. * Effectively and efficiently gather and communicate accurate and relevant information to support recommendations and decision-making that drive value. * Strong problem-solving skills and ability to work independently and within a team. * Holds self and others accountable to deliver commitments and responsibilities. * Strong organization, written, verbal, and active listening communication skills. Technical Skills * 3+ years SAP S/4HANA PP and ePPDS experience required. * Cross-functional knowledge of other SAP S/4HANA modules is highly preferred. * Variant Config experience is highly preferred. * 3+ years Fiori experience preferred. * 3+ years BTP experience preferred. * A variety of interface experience (especially MES/CIF/BTP) is desirable.
Red - The Global SAP Solutions Provider
Warszawa, Mazowieckie
Senior Full Stack Developer - .NET/Angular/React - SaaS/Cloud Applications Location: Warsaw, Poland (Hybrid or Remote flexibility) Start Date: ASAP Contract Type: Long-term contract 6-12 months initial + extensions Industry: Technology/SaaS/Enterprise Solutions We are currently seeking a Senior Full Stack Developer to join a growing digital team working on large-scale, enterprise-grade web applications and SaaS platforms. You'll play a critical role in designing, building, and enhancing modern cloud-native solutions using the latest technologies in the Microsoft stack. This is an excellent opportunity for a skilled and passionate developer to be part of an Agile, collaborative environment with strong growth potential and exposure to global delivery teams. Key Responsibilities: Design and develop robust, scalable features for both new and existing web-based applications Lead R&D efforts on new technologies, libraries, and design patterns Rapidly prototype features and contribute to proof-of-concepts Review code, share knowledge, and mentor junior developers Fix bugs and implement performance improvements across the stack Collaborate closely with global product owners, testers, and business analysts in Agile teams Support business and end-users with technical queries and solution walk-throughs Ensure high coding standards and best practices across development processes Participate in daily stand-ups, planning, grooming sessions, and team demos Essential Skills & Experience: 5+ years of professional software development experience Degree in Computer Science, Engineering, or related technical field Proven experience building large-scale web applications and SaaS platforms Strong proficiency in C# and .NET Core Expertise in TypeScript and Front End frameworks: Angular (13+) or React Solid background in MS SQL/SQL Azure , Entity Framework (EF 6/EF Core) Familiarity with Azure tools : KeyVault, Blob Storage, Queues, etc. Experience with MongoDB or other NoSQL databases Strong knowledge of unit testing frameworks: NUnit , Moq , or Jest Proficient with Git/SVN and collaboration tools: Azure DevOps , Jira , Asana Experience developing and deploying cloud-based applications on Azure , AWS , or GCP Nice to Have: Experience or interest in business analytics and BI tools: Power BI Azure Analysis Services Tableau Anaplan Background in Agile environments with fast-paced delivery cycles Soft Skills: Strong communication skills (verbal and written) Ability to work independently and as part of a globally distributed team Self-driven with a passion for innovation and continuous improvement This role offers long-term potential, interesting tech challenges, and the opportunity to work on cutting-edge web and cloud applications. If you're ready to elevate your career in a collaborative environment where quality and creativity are valued, we'd love to hear from you.
03/07/2025
Project-based
Senior Full Stack Developer - .NET/Angular/React - SaaS/Cloud Applications Location: Warsaw, Poland (Hybrid or Remote flexibility) Start Date: ASAP Contract Type: Long-term contract 6-12 months initial + extensions Industry: Technology/SaaS/Enterprise Solutions We are currently seeking a Senior Full Stack Developer to join a growing digital team working on large-scale, enterprise-grade web applications and SaaS platforms. You'll play a critical role in designing, building, and enhancing modern cloud-native solutions using the latest technologies in the Microsoft stack. This is an excellent opportunity for a skilled and passionate developer to be part of an Agile, collaborative environment with strong growth potential and exposure to global delivery teams. Key Responsibilities: Design and develop robust, scalable features for both new and existing web-based applications Lead R&D efforts on new technologies, libraries, and design patterns Rapidly prototype features and contribute to proof-of-concepts Review code, share knowledge, and mentor junior developers Fix bugs and implement performance improvements across the stack Collaborate closely with global product owners, testers, and business analysts in Agile teams Support business and end-users with technical queries and solution walk-throughs Ensure high coding standards and best practices across development processes Participate in daily stand-ups, planning, grooming sessions, and team demos Essential Skills & Experience: 5+ years of professional software development experience Degree in Computer Science, Engineering, or related technical field Proven experience building large-scale web applications and SaaS platforms Strong proficiency in C# and .NET Core Expertise in TypeScript and Front End frameworks: Angular (13+) or React Solid background in MS SQL/SQL Azure , Entity Framework (EF 6/EF Core) Familiarity with Azure tools : KeyVault, Blob Storage, Queues, etc. Experience with MongoDB or other NoSQL databases Strong knowledge of unit testing frameworks: NUnit , Moq , or Jest Proficient with Git/SVN and collaboration tools: Azure DevOps , Jira , Asana Experience developing and deploying cloud-based applications on Azure , AWS , or GCP Nice to Have: Experience or interest in business analytics and BI tools: Power BI Azure Analysis Services Tableau Anaplan Background in Agile environments with fast-paced delivery cycles Soft Skills: Strong communication skills (verbal and written) Ability to work independently and as part of a globally distributed team Self-driven with a passion for innovation and continuous improvement This role offers long-term potential, interesting tech challenges, and the opportunity to work on cutting-edge web and cloud applications. If you're ready to elevate your career in a collaborative environment where quality and creativity are valued, we'd love to hear from you.
Request Technology - Craig Johnson
Naperville, Illinois
*We are unable to sponsor for this permanent Full time role* *Must be open to occasional Travel, position is Bonus and Incentive eligible* Prestigious Digital Partner Firm is currently seeking a Technical Program Manager with E-commerce experience. Candidate will play a critical client-facing role in the successful delivery, governance, and implementation of complex, high-priority technical projects. Candidate will act as a liaison between delivery teams and our clients, ensuring project objectives are met on time, within scope, and budget, while maintaining a strong focus on client satisfaction and relationship management. You will also support account farming initiatives to drive incremental business growth within existing client accounts. Responsibilities: Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines. Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management. Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication. Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements. Proactively manage changes in project scope, identify potential risks, and develop mitigation strategies. Ensure all project documentation is accurate, complete, and updated as per project life cycle needs (eg, scope documents, status reports, risk logs). Serve as the primary point of contact for client stakeholders, building and maintaining strong relationships with senior leadership and key decision-makers. Act as a trusted advisor to clients, understanding their business goals and aligning solutions to support their objectives. Ensure client satisfaction by managing expectations and delivering high-quality outcomes that exceed their requirements. Lead and mentor cross-functional project teams, including developers, QA, business analysts, and architects, ensuring collaboration and clear communication across teams. Align teams around project priorities and guide them through potential roadblocks or challenges. Promote a collaborative, solution-oriented approach to problem-solving, fostering a culture of continuous improvement. Assist in developing and executing account management strategies to ensure long-term client retention and growth. Monitor client satisfaction and feedback, proactively addressing concerns and identifying areas for improvement. Develop and maintain KPIs and metrics to track project performance, client satisfaction, and business growth opportunities. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred). Experience: Minimum of 10+ years of experience in program management, preferably in IT services, software implementation, or systems integration. Project Management Certifications: PMP, or similar is a plus. Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration. Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles. Ability to manage complex, multi-phase projects in fast-paced environments. Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization. Strong organizational, problem-solving, and decision-making skills. Preferred Skills: Experience in working with commerce platforms (eg, commerce tools, Adobe Commerce, Shopify). Familiarity with cloud platforms and DevOps practices. Experience managing cross-functional, geographically dispersed teams. Experience with Agile and Waterfall project management methodologies.
03/07/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Must be open to occasional Travel, position is Bonus and Incentive eligible* Prestigious Digital Partner Firm is currently seeking a Technical Program Manager with E-commerce experience. Candidate will play a critical client-facing role in the successful delivery, governance, and implementation of complex, high-priority technical projects. Candidate will act as a liaison between delivery teams and our clients, ensuring project objectives are met on time, within scope, and budget, while maintaining a strong focus on client satisfaction and relationship management. You will also support account farming initiatives to drive incremental business growth within existing client accounts. Responsibilities: Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines. Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management. Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication. Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements. Proactively manage changes in project scope, identify potential risks, and develop mitigation strategies. Ensure all project documentation is accurate, complete, and updated as per project life cycle needs (eg, scope documents, status reports, risk logs). Serve as the primary point of contact for client stakeholders, building and maintaining strong relationships with senior leadership and key decision-makers. Act as a trusted advisor to clients, understanding their business goals and aligning solutions to support their objectives. Ensure client satisfaction by managing expectations and delivering high-quality outcomes that exceed their requirements. Lead and mentor cross-functional project teams, including developers, QA, business analysts, and architects, ensuring collaboration and clear communication across teams. Align teams around project priorities and guide them through potential roadblocks or challenges. Promote a collaborative, solution-oriented approach to problem-solving, fostering a culture of continuous improvement. Assist in developing and executing account management strategies to ensure long-term client retention and growth. Monitor client satisfaction and feedback, proactively addressing concerns and identifying areas for improvement. Develop and maintain KPIs and metrics to track project performance, client satisfaction, and business growth opportunities. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred). Experience: Minimum of 10+ years of experience in program management, preferably in IT services, software implementation, or systems integration. Project Management Certifications: PMP, or similar is a plus. Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration. Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles. Ability to manage complex, multi-phase projects in fast-paced environments. Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization. Strong organizational, problem-solving, and decision-making skills. Preferred Skills: Experience in working with commerce platforms (eg, commerce tools, Adobe Commerce, Shopify). Familiarity with cloud platforms and DevOps practices. Experience managing cross-functional, geographically dispersed teams. Experience with Agile and Waterfall project management methodologies.
API Security Engineer Location: Galway, hybrid 1 week/pm onsite Contract Type: 12 Months Salary: Up to €375 per day About the Team Join a dynamic and forward-thinking API Security team dedicated to strengthening the security posture of APIs across our infrastructure. We're focused on enabling modern, scalable API security solutions and practices to protect our systems and deliver a safer digital experience for our users. As an API Security Engineer, you'll play a key role in designing, deploying, and enhancing security controls for APIs used across our platform. This hands-on role blends technical expertise, strategic thinking, and strong collaboration as you partner with cross-functional teams to deliver secure, scalable solutions. Key Responsibilities: Lead the end-to-end implementation and optimization of API security solutions. Collaborate with development, DevOps, and security teams to integrate API security into all stages of the software development life cycle. Continuously monitor and enhance the API security platform's performance in line with KPIs and SLAs. Detect and respond to API-specific threats by leveraging runtime protection, traffic analysis, and security testing tools. Contribute to broader security initiatives and roadmaps focused on application and infrastructure protection. Automate processes and develop tooling to support testing, analysis, and reporting. Keep documentation updated and foster knowledge sharing across the organization. Stay on top of emerging API threats, vulnerabilities, and protection technologies. What You Bring Experience & Expertise: 5+ years in software engineering with a strong focus on Application or API Security. In-depth knowledge of API protocols and architectures (REST, SOAP, GraphQL, gRPC). Familiarity with API gateways, OAuth2, OIDC, JWT, and related authentication/authorization protocols. Solid understanding of the OWASP API Security Top 10 and secure coding practices. Experience with API vulnerability management and security testing tools (DAST, SAST, SCA, WAF, etc.). Experience with runtime security solutions, traffic monitoring, and eBPF is a plus. Skills & Mindset: Strong engineering fundamentals and a mindset focused on secure, scalable software. Familiarity with agile development and DevSecOps practices. Analytical thinker with problem-solving acumen in ambiguous or high-pressure environments. Excellent communication and stakeholder collaboration skills. Eagerness to learn, mentor, and contribute to a culture of continuous improvement. Why Join Us? You'll have the opportunity to make a real impact by shaping how API security is delivered in a high-performing, mission-driven environment. You'll work with smart, motivated people, leveraging the latest technology to solve complex challenges and protect critical infrastructure. If you're passionate about security, innovation, and creating value through engineering excellence-this is the role for you.
01/07/2025
Project-based
API Security Engineer Location: Galway, hybrid 1 week/pm onsite Contract Type: 12 Months Salary: Up to €375 per day About the Team Join a dynamic and forward-thinking API Security team dedicated to strengthening the security posture of APIs across our infrastructure. We're focused on enabling modern, scalable API security solutions and practices to protect our systems and deliver a safer digital experience for our users. As an API Security Engineer, you'll play a key role in designing, deploying, and enhancing security controls for APIs used across our platform. This hands-on role blends technical expertise, strategic thinking, and strong collaboration as you partner with cross-functional teams to deliver secure, scalable solutions. Key Responsibilities: Lead the end-to-end implementation and optimization of API security solutions. Collaborate with development, DevOps, and security teams to integrate API security into all stages of the software development life cycle. Continuously monitor and enhance the API security platform's performance in line with KPIs and SLAs. Detect and respond to API-specific threats by leveraging runtime protection, traffic analysis, and security testing tools. Contribute to broader security initiatives and roadmaps focused on application and infrastructure protection. Automate processes and develop tooling to support testing, analysis, and reporting. Keep documentation updated and foster knowledge sharing across the organization. Stay on top of emerging API threats, vulnerabilities, and protection technologies. What You Bring Experience & Expertise: 5+ years in software engineering with a strong focus on Application or API Security. In-depth knowledge of API protocols and architectures (REST, SOAP, GraphQL, gRPC). Familiarity with API gateways, OAuth2, OIDC, JWT, and related authentication/authorization protocols. Solid understanding of the OWASP API Security Top 10 and secure coding practices. Experience with API vulnerability management and security testing tools (DAST, SAST, SCA, WAF, etc.). Experience with runtime security solutions, traffic monitoring, and eBPF is a plus. Skills & Mindset: Strong engineering fundamentals and a mindset focused on secure, scalable software. Familiarity with agile development and DevSecOps practices. Analytical thinker with problem-solving acumen in ambiguous or high-pressure environments. Excellent communication and stakeholder collaboration skills. Eagerness to learn, mentor, and contribute to a culture of continuous improvement. Why Join Us? You'll have the opportunity to make a real impact by shaping how API security is delivered in a high-performing, mission-driven environment. You'll work with smart, motivated people, leveraging the latest technology to solve complex challenges and protect critical infrastructure. If you're passionate about security, innovation, and creating value through engineering excellence-this is the role for you.
L2 Operations Analyst - Shift Place of work: On-site - Sheffield, UK/Duration: Permanent/Hours of work: Shift 24/7/365 - 4 days on and 4 days off - 2 days 6:00 AM-6:00 PM | 2 Nights 6:00 PM-6:00 AM. About the Company and the Role: Auxilion is an organisation that has been in business since 2012 and is part of the IT Alliance Group which commenced its operation in 1997. Our 500+ workforce is focused on Building Digital Thinking into your Business. To enable this, we have built our business around a number of Core services Consulting, Project & Programme Management Services, Managed Services and Digital Services, Modern Workplace and Technology Platforms. The Operations Analyst role based in Sheffield will provide remote monitoring support of client infrastructure and be committed to developing their skills. This position works alongside the infrastructure support teams to provide analysis and out of hours hands for monitoring and incident resolution. Position Responsibilities: This role involves the following: Working in a 24x7 support environment the Operations Analysts focus on maintaining the healthy operation of our customer estates. Triaging of incidents and monitor events and initial resolution support ensuring that response and closure SLAs are met. Completing daily system health checks and monthly reviews. Perform out of hours changes and fixes. Server and appliance patching and maintenance tasks Out of hours major incident management. Diagnose and troubleshoot technical issues and escalating where required. Skills & Experience: Essential Skills: Ability to follow pre-defined processes and procedures Ability to fault find on a variety of windows and cloud technologies Good high-level understanding of infrastructure environments Good problem-solving skills Previous experience on a service desk/Operations centre Excellent written and verbal communication skills Sharp attention to detail Desirable Skills: Experience administering/supporting the following: Windows Server and desktop operating systems Network devices Office 365 and Azure VMware/Hyper-v or any other virtualisation technology Monitoring tools Prior experience in a 24 x 7 operations centre Prior experience with ServiceNOW/Any enterprise ticketing system Business Competencies: To succeed in this role, you'll need knowledge of utilising ITIL best practices as well as experience within an IT customer service environment. You would be required to demonstrate the following: Service-oriented behaviour and communication to internal and external customers. Ability to cope with pressures of peak workloads, short deadlines. Qualities: Integrity, timeline sensitive, goal oriented, motivated. Team player. Our Company, Auxilion - About Us We believe in profitable growth for the long-term sustainability of the company, for the benefit of our people and our customers. We work for the benefit of our customers and their customers, with responsibility and care, with a view to a long-term relationship. We value our people, encourage quality, teamwork and development and we acknowledge performance. We continually look to do things differently; we optimise; we innovate; we embrace change. We are truthful and honest with ourselves and others; we fulfil our commitments on time and acknowledge and learn from our mistakes. We conduct ourselves in a professional manner that is integral to a leading services company.
01/07/2025
Full time
L2 Operations Analyst - Shift Place of work: On-site - Sheffield, UK/Duration: Permanent/Hours of work: Shift 24/7/365 - 4 days on and 4 days off - 2 days 6:00 AM-6:00 PM | 2 Nights 6:00 PM-6:00 AM. About the Company and the Role: Auxilion is an organisation that has been in business since 2012 and is part of the IT Alliance Group which commenced its operation in 1997. Our 500+ workforce is focused on Building Digital Thinking into your Business. To enable this, we have built our business around a number of Core services Consulting, Project & Programme Management Services, Managed Services and Digital Services, Modern Workplace and Technology Platforms. The Operations Analyst role based in Sheffield will provide remote monitoring support of client infrastructure and be committed to developing their skills. This position works alongside the infrastructure support teams to provide analysis and out of hours hands for monitoring and incident resolution. Position Responsibilities: This role involves the following: Working in a 24x7 support environment the Operations Analysts focus on maintaining the healthy operation of our customer estates. Triaging of incidents and monitor events and initial resolution support ensuring that response and closure SLAs are met. Completing daily system health checks and monthly reviews. Perform out of hours changes and fixes. Server and appliance patching and maintenance tasks Out of hours major incident management. Diagnose and troubleshoot technical issues and escalating where required. Skills & Experience: Essential Skills: Ability to follow pre-defined processes and procedures Ability to fault find on a variety of windows and cloud technologies Good high-level understanding of infrastructure environments Good problem-solving skills Previous experience on a service desk/Operations centre Excellent written and verbal communication skills Sharp attention to detail Desirable Skills: Experience administering/supporting the following: Windows Server and desktop operating systems Network devices Office 365 and Azure VMware/Hyper-v or any other virtualisation technology Monitoring tools Prior experience in a 24 x 7 operations centre Prior experience with ServiceNOW/Any enterprise ticketing system Business Competencies: To succeed in this role, you'll need knowledge of utilising ITIL best practices as well as experience within an IT customer service environment. You would be required to demonstrate the following: Service-oriented behaviour and communication to internal and external customers. Ability to cope with pressures of peak workloads, short deadlines. Qualities: Integrity, timeline sensitive, goal oriented, motivated. Team player. Our Company, Auxilion - About Us We believe in profitable growth for the long-term sustainability of the company, for the benefit of our people and our customers. We work for the benefit of our customers and their customers, with responsibility and care, with a view to a long-term relationship. We value our people, encourage quality, teamwork and development and we acknowledge performance. We continually look to do things differently; we optimise; we innovate; we embrace change. We are truthful and honest with ourselves and others; we fulfil our commitments on time and acknowledge and learn from our mistakes. We conduct ourselves in a professional manner that is integral to a leading services company.