IT Support Technician Our client, based in the Cheltenham area, are looking for an IT Support Technician to join their team on a permanent basis. Working very closely with the IT Manager, this role will be responsible for delivering onsite and remote IT support and escalating IT issues when necessary. This role will be suitable for someone at the beginning of their IT career or someone with a couple of years of experience looking to learn new skills/technologies from an experienced IT Manager. Main Duties: Delivery and installation of end-user hardware. Diagnosing and resolving hardware-based technical issues. Supporting and maintaining on-premise and cloud based Microsoft server/desktop environments. Active Directory/Office 365 Administration. Installation of software to desktops and laptops. Anti-virus installation and management. Maintaining and updating technical documentation as delegated. Experience: A passion for IT, with experience of working in an IT support Team including ability to manage and prioritise multiple activities. Be proactive, friendly and approachable with effective communication skills. Have a genuine concern for quality, striving to do an excellent job, as an individual and team member. A practical mindset and perseverance due to the nature of the role. Microsoft Dynamics knowledge will be an advantage Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
30/05/2023
Full time
IT Support Technician Our client, based in the Cheltenham area, are looking for an IT Support Technician to join their team on a permanent basis. Working very closely with the IT Manager, this role will be responsible for delivering onsite and remote IT support and escalating IT issues when necessary. This role will be suitable for someone at the beginning of their IT career or someone with a couple of years of experience looking to learn new skills/technologies from an experienced IT Manager. Main Duties: Delivery and installation of end-user hardware. Diagnosing and resolving hardware-based technical issues. Supporting and maintaining on-premise and cloud based Microsoft server/desktop environments. Active Directory/Office 365 Administration. Installation of software to desktops and laptops. Anti-virus installation and management. Maintaining and updating technical documentation as delegated. Experience: A passion for IT, with experience of working in an IT support Team including ability to manage and prioritise multiple activities. Be proactive, friendly and approachable with effective communication skills. Have a genuine concern for quality, striving to do an excellent job, as an individual and team member. A practical mindset and perseverance due to the nature of the role. Microsoft Dynamics knowledge will be an advantage Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Infrastructure Technician | Insurance or Financial Background Preferred | Windows | Networks | VMware | SAN Your new company Leading Insurance provider in Central London. Your new role You'll be responsible for supporting the infrastructure manager in all aspects of the management and control of our clients IT infrastructure globally. Experience working within the Insurance or Financial Services sectors is highly desirable. What you'll need to succeed As well as having outstanding communication and stakeholder management ability, you'll also require a broad range of technical skills. The successful candidate will be working in the following areas: Microsoft Windows Servers, Microsoft Windows clients Active Directory on-premises/Azure and Group Policy Management Microsoft Exchange, Microsoft SQL Server, Microsoft 365 Enterprise, and Teams Storage Area Network infrastructure Networking - Configuring network Switches Enterprise VMware (vCenter and vSphere) Backup Solutions - Veeam Microsoft PowerShell Firewall Rule Bases Infrastructure monitoring and logging tools - SolarWinds and similar products IT Security across network, server, and application layers, 2FA technologies Vulnerability Management, Endpoint security management, MDM solutions Email cloud services Patch management IP Phone systems Citrix Virtual Apps and Desktop What you'll get in return A completive salary of up to 52k is on offer, plus bonus, hybrid working, and comprehensive benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
30/05/2023
Full time
Infrastructure Technician | Insurance or Financial Background Preferred | Windows | Networks | VMware | SAN Your new company Leading Insurance provider in Central London. Your new role You'll be responsible for supporting the infrastructure manager in all aspects of the management and control of our clients IT infrastructure globally. Experience working within the Insurance or Financial Services sectors is highly desirable. What you'll need to succeed As well as having outstanding communication and stakeholder management ability, you'll also require a broad range of technical skills. The successful candidate will be working in the following areas: Microsoft Windows Servers, Microsoft Windows clients Active Directory on-premises/Azure and Group Policy Management Microsoft Exchange, Microsoft SQL Server, Microsoft 365 Enterprise, and Teams Storage Area Network infrastructure Networking - Configuring network Switches Enterprise VMware (vCenter and vSphere) Backup Solutions - Veeam Microsoft PowerShell Firewall Rule Bases Infrastructure monitoring and logging tools - SolarWinds and similar products IT Security across network, server, and application layers, 2FA technologies Vulnerability Management, Endpoint security management, MDM solutions Email cloud services Patch management IP Phone systems Citrix Virtual Apps and Desktop What you'll get in return A completive salary of up to 52k is on offer, plus bonus, hybrid working, and comprehensive benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Spectrum IT Recruitment (South) Ltd
Fareham, Hampshire
A well-established EPOS business based in Hampshire is requiring a Support Technician to join their team and to provide 1st/2nd line service desk support for customers - assisting them with hardware and software problems via phone, email and in person. This role will see you installing, diagnosing, repairing, maintaining and upgrading all software and hardware to ensure optimal performance. You will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required. The salary for this role is up to £28,000 + Bupa cover Role responsibilities: Ensuring customer's support issues are logged and recorded Resolve support issues Taking ownership of support calls until a satisfactory resolution is reached Escalation of complex issues to 2nd and 3rd line support Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's Install, upgrade, support and troubleshoot in house EPoS Application Install, upgrade, support and troubleshoot in house Back Office application Diagnose and quickly resolve a wide range of EPoS, Windows, and networking problems to help minimize downtime Troubleshooting network connectivity in a LAN/WAN environment Install, upgrade, support and troubleshoot EPoS hardware such as printers, cash drawers, and line displays Troubleshoot communication between Back Office application and EPoS application Skills and experience: Sound understanding of EPoS operations as well as business related processes and procedures Understanding of Server/Client setups Understanding of TCP/IP Networking principles for troubleshooting purpose Experience in using VNC and other remote access tools Excellent technical knowledge of PCs and desktop hardware Experience of Microsoft SQL Server Experience of all Windows Operating Systems Experience of Microsoft Services and Web Services Knowledge of Routers and Switches, as well as Firewalls TCP/IP Experience To find out more apply to this advert or contact Tom, Spectrum IT Recruitment Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
30/05/2023
Full time
A well-established EPOS business based in Hampshire is requiring a Support Technician to join their team and to provide 1st/2nd line service desk support for customers - assisting them with hardware and software problems via phone, email and in person. This role will see you installing, diagnosing, repairing, maintaining and upgrading all software and hardware to ensure optimal performance. You will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required. The salary for this role is up to £28,000 + Bupa cover Role responsibilities: Ensuring customer's support issues are logged and recorded Resolve support issues Taking ownership of support calls until a satisfactory resolution is reached Escalation of complex issues to 2nd and 3rd line support Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's Install, upgrade, support and troubleshoot in house EPoS Application Install, upgrade, support and troubleshoot in house Back Office application Diagnose and quickly resolve a wide range of EPoS, Windows, and networking problems to help minimize downtime Troubleshooting network connectivity in a LAN/WAN environment Install, upgrade, support and troubleshoot EPoS hardware such as printers, cash drawers, and line displays Troubleshoot communication between Back Office application and EPoS application Skills and experience: Sound understanding of EPoS operations as well as business related processes and procedures Understanding of Server/Client setups Understanding of TCP/IP Networking principles for troubleshooting purpose Experience in using VNC and other remote access tools Excellent technical knowledge of PCs and desktop hardware Experience of Microsoft SQL Server Experience of all Windows Operating Systems Experience of Microsoft Services and Web Services Knowledge of Routers and Switches, as well as Firewalls TCP/IP Experience To find out more apply to this advert or contact Tom, Spectrum IT Recruitment Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
CPS Group are on the search for two L1 Desktop Support Technicians, to join our client on a 12 months basis. L1 Desktop Support Technician Location: Remote (Some adhoc travel onsite to South Wales) Duration: 12 months - Extensions likely Day Rate: TBC IR35 Status: Inside IR35 Languages: German and English - Essential Responsibilities: - 1st line support which your main responsibility will be in German. - Ticketing experience - Regular 1st line support experience If this looks like a suitable opportunity for you, do apply and we will be in touch. By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
30/05/2023
Project-based
CPS Group are on the search for two L1 Desktop Support Technicians, to join our client on a 12 months basis. L1 Desktop Support Technician Location: Remote (Some adhoc travel onsite to South Wales) Duration: 12 months - Extensions likely Day Rate: TBC IR35 Status: Inside IR35 Languages: German and English - Essential Responsibilities: - 1st line support which your main responsibility will be in German. - Ticketing experience - Regular 1st line support experience If this looks like a suitable opportunity for you, do apply and we will be in touch. By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
Global Technology Solutions Ltd
Watford, Hertfordshire
We have an exciting opportunity for a Junior Desktop Support Engineer/IT Technician to join a blue chip organisation in Watford on an initial 12 month contract with likely extensions *Umbrella contractors only as role is Inside IR35* * Responsibilities: Testing & wiping iPhone 12 devices Support Reports Confirming return of leavers mobile devices to warehouse and updating trackers answering emails/queries/sim orders Packaging and returning returned duplicate iPhone 12 orders Collating current orders to be passed to Project team and then closing the Tasks in ServiceNow Working through returned phones to the warehouse, Checking them over to see if they can be re-used Updating to the latest iOS Cleaning phones Check the ServiceNow queue for Damaged/Faulty replacements Reach out to the user for delivery details Package the device and book a courier to deliver this. Collating delivery details for delivery and sending to O2 - Dealing with Incidents passed to the queue from SD or onsite teams Updating Asset Database Logging Warranty Calls Key Experience Needed - Some previous experience in an IT Role or IT qualifications required - Experience with Apple devices ideal So if you are a Junior Desktop Support Engineer/IT Technician looking for your next exciting role please apply today! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
30/05/2023
Project-based
We have an exciting opportunity for a Junior Desktop Support Engineer/IT Technician to join a blue chip organisation in Watford on an initial 12 month contract with likely extensions *Umbrella contractors only as role is Inside IR35* * Responsibilities: Testing & wiping iPhone 12 devices Support Reports Confirming return of leavers mobile devices to warehouse and updating trackers answering emails/queries/sim orders Packaging and returning returned duplicate iPhone 12 orders Collating current orders to be passed to Project team and then closing the Tasks in ServiceNow Working through returned phones to the warehouse, Checking them over to see if they can be re-used Updating to the latest iOS Cleaning phones Check the ServiceNow queue for Damaged/Faulty replacements Reach out to the user for delivery details Package the device and book a courier to deliver this. Collating delivery details for delivery and sending to O2 - Dealing with Incidents passed to the queue from SD or onsite teams Updating Asset Database Logging Warranty Calls Key Experience Needed - Some previous experience in an IT Role or IT qualifications required - Experience with Apple devices ideal So if you are a Junior Desktop Support Engineer/IT Technician looking for your next exciting role please apply today! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
IT Service Desk Technician (1st and 2nd Line Support) About the job The IT ServiceDesk Technician will be responsible for providing 1st & 2nd line technical support to colleagues in both my client's Newport & Amsterdam offices, and also to those working remotely. You will be the first point of contact for all hardware and software support queries, taking ownership of user problems and being proactive to resolve them in a timely manner. This is a key role within the team and demands a technically astute person with excellent customer facing skills. Skills and Experience Required Previous IT support experience in a 1st or 2nd line role Ability to troubleshoot both software and hardware issues Strong attention to detail Ability to work individually and collaboratively A strong work ethic and a willingness to learn and adapt Good communication skills (written and spoken). A good working knowledge of the following technologies is required: Microsoft Active Directory, DNS, DHCP, Group Policy and DFS Microsoft Windows 10 & 11 Microsoft Office Desktop applications (Word, Excel, PowerPoint, Outlook, OneDrive, InTune) Microsoft 365 applications (Teams, SharePoint Online, Exchange Online) Microsoft Azure Active Directory iOS device deployment. Employee Benefits 25 days' Annual Leave (with the option to buy and sell more) Bonus Scheme based on performance Company Pension Scheme - 5% employee and employer contributions Private Medical Healthcare Group Life Insurance (4x basic annual salary) Employee Assistance Programme Cycle to Work Scheme Access to Occupational Sick Pay Enhanced Maternity & Paternity Benefits Comprehensive Performance and Development Framework Social Events Committee Refer a friend' bonus scheme (£1,000 per referral) Long service awards. Salary up to £30,000 per annum This role is primarily office based with the opportunity to possibly work one day per week from home. About the Organisation Excellent opportunity to join a dynamic and cooperative working environment which is focused on continuous improvement. Operating across Europe in 13 different countries; my client's richly diverse team speak 18 different languages between them and they take every opportunity to celebrate their diverse backgrounds and cultures. Currently undergoing an ambitious growth strategy, it is an exciting time to join the organisation. Please apply either by using the link provided or by emailing your CV direct to me. Alternatively, you can call for more information on the number shown below. Easton Haines Consultancy is a specialist recruitment business for the IT industry. No terminology in the advertisement is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary or contract vacancies we are acting as an Employment business. Please note that, unfortunately, due to the high level of applications, we are only able to respond to those candidates whose CVs match the job requirements. Please note that by applying for this role you give Easton Haines authority to process your data in respect of this specific role and to notify you of other suitable job opportunities; we will not share your data with third parties without your prior agreement and out Privacy Policy can be viewed on our website
30/05/2023
Full time
IT Service Desk Technician (1st and 2nd Line Support) About the job The IT ServiceDesk Technician will be responsible for providing 1st & 2nd line technical support to colleagues in both my client's Newport & Amsterdam offices, and also to those working remotely. You will be the first point of contact for all hardware and software support queries, taking ownership of user problems and being proactive to resolve them in a timely manner. This is a key role within the team and demands a technically astute person with excellent customer facing skills. Skills and Experience Required Previous IT support experience in a 1st or 2nd line role Ability to troubleshoot both software and hardware issues Strong attention to detail Ability to work individually and collaboratively A strong work ethic and a willingness to learn and adapt Good communication skills (written and spoken). A good working knowledge of the following technologies is required: Microsoft Active Directory, DNS, DHCP, Group Policy and DFS Microsoft Windows 10 & 11 Microsoft Office Desktop applications (Word, Excel, PowerPoint, Outlook, OneDrive, InTune) Microsoft 365 applications (Teams, SharePoint Online, Exchange Online) Microsoft Azure Active Directory iOS device deployment. Employee Benefits 25 days' Annual Leave (with the option to buy and sell more) Bonus Scheme based on performance Company Pension Scheme - 5% employee and employer contributions Private Medical Healthcare Group Life Insurance (4x basic annual salary) Employee Assistance Programme Cycle to Work Scheme Access to Occupational Sick Pay Enhanced Maternity & Paternity Benefits Comprehensive Performance and Development Framework Social Events Committee Refer a friend' bonus scheme (£1,000 per referral) Long service awards. Salary up to £30,000 per annum This role is primarily office based with the opportunity to possibly work one day per week from home. About the Organisation Excellent opportunity to join a dynamic and cooperative working environment which is focused on continuous improvement. Operating across Europe in 13 different countries; my client's richly diverse team speak 18 different languages between them and they take every opportunity to celebrate their diverse backgrounds and cultures. Currently undergoing an ambitious growth strategy, it is an exciting time to join the organisation. Please apply either by using the link provided or by emailing your CV direct to me. Alternatively, you can call for more information on the number shown below. Easton Haines Consultancy is a specialist recruitment business for the IT industry. No terminology in the advertisement is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary or contract vacancies we are acting as an Employment business. Please note that, unfortunately, due to the high level of applications, we are only able to respond to those candidates whose CVs match the job requirements. Please note that by applying for this role you give Easton Haines authority to process your data in respect of this specific role and to notify you of other suitable job opportunities; we will not share your data with third parties without your prior agreement and out Privacy Policy can be viewed on our website
Global Technology Solutions Ltd
Reading, Berkshire
JOB TITLE: SCCM administrator LOCATION: Aldermaston, Hybrid SALARY: £48,000 WORKING HOURS: Standard office hours You must be a British national to apply of this role. This is due to the nature of the client and the clearances required Holding SC or DV clearance is a bonus, candidates eligible to go through the clearance will also be considered Job Role Overview * Under general supervision, able to use SCCM add systems to collections, create update packages and create packages for 3rd party software * Create complex and dynamic collections, advertisements, queries, reports, other technical documents as required and manage local and remote site boundaries, site systems, site roles, inter-site dependencies and communication * Provides tactical troubleshooting of systems problems with support of senior technicians * Provide support and in-depth troubleshooting to any and all issues related to the SCCM infrastructure or functionality * Configure, deploy, and maintain server or application infrastructure interfaces with vendors as needed * Participates in planning and execution of new systems implementation/deployment * May Develop and maintain intermediate/average programs or scripts, including ongoing maintenance of existing Scripting library * Under direction, monitors systems performance and capacity and resolves issues * Plan, design, and implement software deployments via SCCM 2012 * Mentor and train junior level SCCM administrators * Assess existing SCCM 2012R2 infrastructure to provide recommendations, and research and integrate new technologies or upgrades that will improve the overall quality of service while reducing total cost of ownership Essential Role Criteria * 5+ years of overall related Systems Administration experience * In depth experience with Scripting to include, but not limited to, Windows PowerShell, and WQL (SCCM Query and Reporting language) * 5+ years in an Operations Support role for an Enterprise larger than 5000 desktops, 100 Servers * Practical, hands-on experience and demonstrable technical competence with administrative and operational tools * 5+ years' experience with SCCM, patch management, software deployment * Intune knowledge and SCCM/Intune Co-Management Desirables * Good working knowledge of SQL reporting * Knowledge of Packaging and Sequencing * Some Linux/Unix skills * Apple/Mac coding and Scripting knowledge * Knowledge of MSI packaging tools If you have the skill required, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
25/05/2023
Full time
JOB TITLE: SCCM administrator LOCATION: Aldermaston, Hybrid SALARY: £48,000 WORKING HOURS: Standard office hours You must be a British national to apply of this role. This is due to the nature of the client and the clearances required Holding SC or DV clearance is a bonus, candidates eligible to go through the clearance will also be considered Job Role Overview * Under general supervision, able to use SCCM add systems to collections, create update packages and create packages for 3rd party software * Create complex and dynamic collections, advertisements, queries, reports, other technical documents as required and manage local and remote site boundaries, site systems, site roles, inter-site dependencies and communication * Provides tactical troubleshooting of systems problems with support of senior technicians * Provide support and in-depth troubleshooting to any and all issues related to the SCCM infrastructure or functionality * Configure, deploy, and maintain server or application infrastructure interfaces with vendors as needed * Participates in planning and execution of new systems implementation/deployment * May Develop and maintain intermediate/average programs or scripts, including ongoing maintenance of existing Scripting library * Under direction, monitors systems performance and capacity and resolves issues * Plan, design, and implement software deployments via SCCM 2012 * Mentor and train junior level SCCM administrators * Assess existing SCCM 2012R2 infrastructure to provide recommendations, and research and integrate new technologies or upgrades that will improve the overall quality of service while reducing total cost of ownership Essential Role Criteria * 5+ years of overall related Systems Administration experience * In depth experience with Scripting to include, but not limited to, Windows PowerShell, and WQL (SCCM Query and Reporting language) * 5+ years in an Operations Support role for an Enterprise larger than 5000 desktops, 100 Servers * Practical, hands-on experience and demonstrable technical competence with administrative and operational tools * 5+ years' experience with SCCM, patch management, software deployment * Intune knowledge and SCCM/Intune Co-Management Desirables * Good working knowledge of SQL reporting * Knowledge of Packaging and Sequencing * Some Linux/Unix skills * Apple/Mac coding and Scripting knowledge * Knowledge of MSI packaging tools If you have the skill required, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Service Desk Technician required to work for an IT Consultancy. This is a permanent role, paying £25,000 per annum, hybrid working with 3 days a week on site at their office in Essex. Summary: To provide basic PC and printer support to network connectivity, which could include layer 2 or 3 network Switches, through to Firewalls and WAN connectivity via HSCN. There is also an expectation of software support, including Microsoft Office. Main Responsibilities: Be a specialist knowledge resource within IT and develop knowledge in any key areas as necessary to support the client wherever required. To provide advice and instruction to the 1st Line Support Desk team, or to the other members of the Projects team, to enable them to achieve first time fixes where possible, and to the end customer where needed. Requires a high level of technical competence and IT specialty, along with good analytical skills and an ability to convey technical or specialty ideas to other members of the organisation's staff, management, and end users. Essential Experience Required: Experience of working in an IT support function. Knowledge of PC, printer, and desktop technologies. Knowledge of desktop and printer hardware. Knowledge of Microsoft Windows Operating Systems for Desktop and Server Computing. (Azure) Knowledge of Microsoft Office products. Knowledge of Network technologies and the TCP/IP protocol. Desirable Experience Required: Experience of working in an NHS environment. Experience of working in a H&J environment. Production of technical documentation. Experience of working on diverse IT projects. Knowledge of Microsoft Windows 10 Knowledge of Microsoft Office Suite Please apply should you meet the above criteria.
25/05/2023
Full time
Service Desk Technician required to work for an IT Consultancy. This is a permanent role, paying £25,000 per annum, hybrid working with 3 days a week on site at their office in Essex. Summary: To provide basic PC and printer support to network connectivity, which could include layer 2 or 3 network Switches, through to Firewalls and WAN connectivity via HSCN. There is also an expectation of software support, including Microsoft Office. Main Responsibilities: Be a specialist knowledge resource within IT and develop knowledge in any key areas as necessary to support the client wherever required. To provide advice and instruction to the 1st Line Support Desk team, or to the other members of the Projects team, to enable them to achieve first time fixes where possible, and to the end customer where needed. Requires a high level of technical competence and IT specialty, along with good analytical skills and an ability to convey technical or specialty ideas to other members of the organisation's staff, management, and end users. Essential Experience Required: Experience of working in an IT support function. Knowledge of PC, printer, and desktop technologies. Knowledge of desktop and printer hardware. Knowledge of Microsoft Windows Operating Systems for Desktop and Server Computing. (Azure) Knowledge of Microsoft Office products. Knowledge of Network technologies and the TCP/IP protocol. Desirable Experience Required: Experience of working in an NHS environment. Experience of working in a H&J environment. Production of technical documentation. Experience of working on diverse IT projects. Knowledge of Microsoft Windows 10 Knowledge of Microsoft Office Suite Please apply should you meet the above criteria.
IT Support Analyst - Lincoln, Lincolnshire Based in Lincoln, Lincolnshire - Permanent Role - 5 x Days per week with WFH Flexibility Graded Salary - £22,820 to £25,228 (dependent on experience) + Substantial Benefits Package Available. Helpdesk Software & Helpdesk Ticketing Systems, Experience of Supporting Desktops & Laptops running Windows XP, 7/10 & 11, Supporting Active Directory, SQL, Supporting Remote Devices & Connectivity for - Laptops, Android Tablets and iPhones, Database knowledge ie Oracle (Smarteam) and/or SQL (Seiki), Printer Fixes. This established and Engineering and Manufacturing company are a global supplier of niche, specialist products to a global clientele, and are seeking a professional, motivated and enthusiastic IT Support Analyst to enhance their IT Support Team. The successful candidate will be part of a busy IT Support Team and will be responsible for providing Technical Support on a range of Microsoft Windows based Desktop and Server platform. This will require you to support Hardware, Software technical support for a range of Telephone System Products. As part of the role, candidates will be responsible for processing, tracking, and managing orders for new telephone & Internet services, from Cradle to grave, and for providing continuous updates to customers from order creation to service delivery. Ideal candidates will have relevant experience in roles such as: IT Technician, IT Support Engineer, IT Service Desk Technician,1st Line Helpdesk Engineer, IT Support Technician etc. Essential Skills - Tech savvy with working knowledge of: Helpdesk Software & Helpdesk Ticketing Systems Experience of Supporting Desktops & Laptops running Windows XP, 7/10 & 11 Supporting Active Directory Supporting Remote Devices & Connectivity for - Laptops, Android Tablets and iPhones. Database knowledge ie Oracle (Smarteam) and/or SQL (Seiki) Printer Fixes Functional Skills Required: Ability to diagnose and resolve basic technical issues Good at problem solving Excellent communication skills Customer Service orientated Used to working to targets This client are proud to be tagged as a "Great Place to Work" by current staff and they will offer you an inclusive, collaborative atmosphere to develop your skills as part of a thriving team with opportunities to be grasped for your future. Call Experis IT today for more information!
24/05/2023
Full time
IT Support Analyst - Lincoln, Lincolnshire Based in Lincoln, Lincolnshire - Permanent Role - 5 x Days per week with WFH Flexibility Graded Salary - £22,820 to £25,228 (dependent on experience) + Substantial Benefits Package Available. Helpdesk Software & Helpdesk Ticketing Systems, Experience of Supporting Desktops & Laptops running Windows XP, 7/10 & 11, Supporting Active Directory, SQL, Supporting Remote Devices & Connectivity for - Laptops, Android Tablets and iPhones, Database knowledge ie Oracle (Smarteam) and/or SQL (Seiki), Printer Fixes. This established and Engineering and Manufacturing company are a global supplier of niche, specialist products to a global clientele, and are seeking a professional, motivated and enthusiastic IT Support Analyst to enhance their IT Support Team. The successful candidate will be part of a busy IT Support Team and will be responsible for providing Technical Support on a range of Microsoft Windows based Desktop and Server platform. This will require you to support Hardware, Software technical support for a range of Telephone System Products. As part of the role, candidates will be responsible for processing, tracking, and managing orders for new telephone & Internet services, from Cradle to grave, and for providing continuous updates to customers from order creation to service delivery. Ideal candidates will have relevant experience in roles such as: IT Technician, IT Support Engineer, IT Service Desk Technician,1st Line Helpdesk Engineer, IT Support Technician etc. Essential Skills - Tech savvy with working knowledge of: Helpdesk Software & Helpdesk Ticketing Systems Experience of Supporting Desktops & Laptops running Windows XP, 7/10 & 11 Supporting Active Directory Supporting Remote Devices & Connectivity for - Laptops, Android Tablets and iPhones. Database knowledge ie Oracle (Smarteam) and/or SQL (Seiki) Printer Fixes Functional Skills Required: Ability to diagnose and resolve basic technical issues Good at problem solving Excellent communication skills Customer Service orientated Used to working to targets This client are proud to be tagged as a "Great Place to Work" by current staff and they will offer you an inclusive, collaborative atmosphere to develop your skills as part of a thriving team with opportunities to be grasped for your future. Call Experis IT today for more information!
Robert Walters is working in partnership with a national business that provides support, technology, and services into the education sector. They support in excess of 60 primary education institutions across the UK. Due to continued growth, they are expanding their IT Support offering and are keen to recruit for multiple IT Support Technicians. As an IT Support Technician, you will support sites with hardware and technical support to a range of users who are both technical and non-technical. The opportunity for an IT Support Technician will pay a salary range of £24,000 to £27,000 plus benefits. IT Support Technician: Duties Provide IT Support across hardware, software and desktop Able to support multiple sites 1st and 2nd line support Identify, troubleshoot and resolve IT issues Installation/Configuration of end user devices & software IT Support Technician: Experience Windows Server 2016 & Office 365 - Essential Azure & Virtualised Networks - Desirable, but not essential The permanent opportunity for an IT Support Technician will pay a salary range of £24,000 to £27,000 plus benefits. You will support a multisite environment. This is an opportunity to develop and further your career in IT Support. For further information, please apply with an updated CV and contact Ajay Hayre on either (see below) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
24/05/2023
Full time
Robert Walters is working in partnership with a national business that provides support, technology, and services into the education sector. They support in excess of 60 primary education institutions across the UK. Due to continued growth, they are expanding their IT Support offering and are keen to recruit for multiple IT Support Technicians. As an IT Support Technician, you will support sites with hardware and technical support to a range of users who are both technical and non-technical. The opportunity for an IT Support Technician will pay a salary range of £24,000 to £27,000 plus benefits. IT Support Technician: Duties Provide IT Support across hardware, software and desktop Able to support multiple sites 1st and 2nd line support Identify, troubleshoot and resolve IT issues Installation/Configuration of end user devices & software IT Support Technician: Experience Windows Server 2016 & Office 365 - Essential Azure & Virtualised Networks - Desirable, but not essential The permanent opportunity for an IT Support Technician will pay a salary range of £24,000 to £27,000 plus benefits. You will support a multisite environment. This is an opportunity to develop and further your career in IT Support. For further information, please apply with an updated CV and contact Ajay Hayre on either (see below) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Robert Walters is working in partnership with a national business that provides support, technology, and services into the education sector. They support in excess of 60 primary education institutions across the UK. Due to continued growth, they are expanding their IT Support offering and are keen to recruit for multiple IT Support Technicians. As an IT Support Technician, you will support sites with hardware and technical support to a range of users who are both technical and non-technical. The opportunity for an IT Support Technician will pay a salary range of £24,000 to £27,000 plus benefits. IT Support Technician: Duties Provide IT Support across hardware, software and desktop Able to support multiple sites 1st and 2nd line support Identify, troubleshoot and resolve IT issues Installation/Configuration of end user devices & software IT Support Technician: Experience Windows Server 2016 & Office 365 - Essential Azure & Virtualised Networks - Desirable, but not essential The permanent opportunity for an IT Support Technician will pay a salary range of £24,000 to £27,000 plus benefits. You will support a multisite environment. This is an opportunity to develop and further your career in IT Support. For further information, please apply with an updated CV and contact Ajay Hayre on either (see below) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
24/05/2023
Full time
Robert Walters is working in partnership with a national business that provides support, technology, and services into the education sector. They support in excess of 60 primary education institutions across the UK. Due to continued growth, they are expanding their IT Support offering and are keen to recruit for multiple IT Support Technicians. As an IT Support Technician, you will support sites with hardware and technical support to a range of users who are both technical and non-technical. The opportunity for an IT Support Technician will pay a salary range of £24,000 to £27,000 plus benefits. IT Support Technician: Duties Provide IT Support across hardware, software and desktop Able to support multiple sites 1st and 2nd line support Identify, troubleshoot and resolve IT issues Installation/Configuration of end user devices & software IT Support Technician: Experience Windows Server 2016 & Office 365 - Essential Azure & Virtualised Networks - Desirable, but not essential The permanent opportunity for an IT Support Technician will pay a salary range of £24,000 to £27,000 plus benefits. You will support a multisite environment. This is an opportunity to develop and further your career in IT Support. For further information, please apply with an updated CV and contact Ajay Hayre on either (see below) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
