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desktop technician
The Bridge Ltd
First Line Support Technician- Byfleet
The Bridge Ltd
Due to recently experienced rapid growth, we are looking to hire a first line Support Engineer to join our talented support team. This would be an ideal position for someone who wants to gain experience in a wide variety of IT technologies and is willing to undertake a variety of tasks. The role will suit technical individuals with a keen interest in computer hardware, great understanding of customer service and strong desire to get hands on and go the extra mile. Successful applicants can look forward to racking and configuring server hardware, providing comprehensive technical support to our client base, and working with the latest networking & virtualization technologies. On the job & external training/qualification are part of the induction & development program offered to all technical engineers. DESIRABLE EXPERIENCE AND SKILLS Install and configuration of computer/server hardware. Hardware/Server OS troubleshooting Basic Windows/Linux server administration Understanding of Desktop & Server technologies [RAID, RDP, SSH, FTP, SNMP] Basic understanding of Firewall, switch, and Router configurations [TCP/IP, UDP, TFTP, Routing, NAT, PAT] Basic understanding of Web Hosting: Domains/subdomains Domain transfers DNS & Name Servers FTP Understanding of Virtualisation technologies (Hyper-V, Vmware & Onapp) Technical customer support or Helpdesk experience Excellent communication (written and verbal) Any formal IT qualifications or experience is advantageous. GENERAL DUTIES Resolving first & second line technical support via phone and ticket system Providing excellent customer service with a yes we can attitude. Incident logging & following escalation process. Ad-Hoc project work and providing regular updates to Project Coordinator Any other Relevant duties COLOCATION Keeping customers informed & setting expectations. Install and configuration of server hardware. Basic Server OS administration & troubleshooting Installing & maintaining internal Windows Servers & backups Basic network troubleshooting Server rack provisioning Cable runs, patching & troubleshooting. Daily/weekly & monthly audits/reports CLOUD & CONNECTIVITY Cloud deployments and provisioning Website & domain registration/renewals & support DNS updates & configuration Hosted email & antispam support Proactive monitoring & support ADSL troubleshooting & support. Leased Line & FTTC cable management & support. SECURITY & OPERATIONS Access authorisation Delivery/collections & stock checks Monitoring of building facilities Adhering to ITSM policies Documenting process & incidents Hours of Work Successful candidates will be part of the growing 24x7 support team working out of our Byfleet and Gatwick data centres, working 4 days on, 3 days off rotating day and night shift pattern (07:00 & 19:00 days - 19:00 - 07:00 nights).
31/03/2023
Full time
Due to recently experienced rapid growth, we are looking to hire a first line Support Engineer to join our talented support team. This would be an ideal position for someone who wants to gain experience in a wide variety of IT technologies and is willing to undertake a variety of tasks. The role will suit technical individuals with a keen interest in computer hardware, great understanding of customer service and strong desire to get hands on and go the extra mile. Successful applicants can look forward to racking and configuring server hardware, providing comprehensive technical support to our client base, and working with the latest networking & virtualization technologies. On the job & external training/qualification are part of the induction & development program offered to all technical engineers. DESIRABLE EXPERIENCE AND SKILLS Install and configuration of computer/server hardware. Hardware/Server OS troubleshooting Basic Windows/Linux server administration Understanding of Desktop & Server technologies [RAID, RDP, SSH, FTP, SNMP] Basic understanding of Firewall, switch, and Router configurations [TCP/IP, UDP, TFTP, Routing, NAT, PAT] Basic understanding of Web Hosting: Domains/subdomains Domain transfers DNS & Name Servers FTP Understanding of Virtualisation technologies (Hyper-V, Vmware & Onapp) Technical customer support or Helpdesk experience Excellent communication (written and verbal) Any formal IT qualifications or experience is advantageous. GENERAL DUTIES Resolving first & second line technical support via phone and ticket system Providing excellent customer service with a yes we can attitude. Incident logging & following escalation process. Ad-Hoc project work and providing regular updates to Project Coordinator Any other Relevant duties COLOCATION Keeping customers informed & setting expectations. Install and configuration of server hardware. Basic Server OS administration & troubleshooting Installing & maintaining internal Windows Servers & backups Basic network troubleshooting Server rack provisioning Cable runs, patching & troubleshooting. Daily/weekly & monthly audits/reports CLOUD & CONNECTIVITY Cloud deployments and provisioning Website & domain registration/renewals & support DNS updates & configuration Hosted email & antispam support Proactive monitoring & support ADSL troubleshooting & support. Leased Line & FTTC cable management & support. SECURITY & OPERATIONS Access authorisation Delivery/collections & stock checks Monitoring of building facilities Adhering to ITSM policies Documenting process & incidents Hours of Work Successful candidates will be part of the growing 24x7 support team working out of our Byfleet and Gatwick data centres, working 4 days on, 3 days off rotating day and night shift pattern (07:00 & 19:00 days - 19:00 - 07:00 nights).
Reed Technology
1st/2nd Line Support/IT Support Analyst
Reed Technology Witney, Oxfordshire
1st/2nd Line Support/IT Support Analyst Type: Permanent Location: Witney - Office based with 1 day a week in Henley An exciting opportunity for a 1st/2nd Line candidate to join a growing wealth management company. This role is a user focused support position with the ability to grow into a more project focused position. The chosen candidate will provide day to day support and 2nd Line escalation issues for internal users and supporting software used by clients. Skills and Knowledge Requirements: Excellent team player with flexible approach to working environment Experience of Supporting Microsoft Windows Desktops and Laptops Citrix Desktops (Desirable) Supporting Microsoft (Office) 365 Including: Email, Teams, OneDrive, SharePoint Good working knowledge of Multi-Factor Authentication Good working knowledge of general network patching and Wi-Fi Good working knowledge of Active Directory General understanding of Windows Server Environments Methodical troubleshooting with the ability to stay calm under pressure Excellent documentation skills with an eye for details and accuracy: user guides and processes IT Support Analyst/IT Support Technician/IT Support Engineer/Technical Support Engineer/IT Engineer/1st Line Support/2nd Line Support/IT Support Desktop Support/IT Technician IT Service Engineer/Support Technician/Technical Support/IT Systems Engineer/IT Systems Support/First Line/Second Line
31/03/2023
Full time
1st/2nd Line Support/IT Support Analyst Type: Permanent Location: Witney - Office based with 1 day a week in Henley An exciting opportunity for a 1st/2nd Line candidate to join a growing wealth management company. This role is a user focused support position with the ability to grow into a more project focused position. The chosen candidate will provide day to day support and 2nd Line escalation issues for internal users and supporting software used by clients. Skills and Knowledge Requirements: Excellent team player with flexible approach to working environment Experience of Supporting Microsoft Windows Desktops and Laptops Citrix Desktops (Desirable) Supporting Microsoft (Office) 365 Including: Email, Teams, OneDrive, SharePoint Good working knowledge of Multi-Factor Authentication Good working knowledge of general network patching and Wi-Fi Good working knowledge of Active Directory General understanding of Windows Server Environments Methodical troubleshooting with the ability to stay calm under pressure Excellent documentation skills with an eye for details and accuracy: user guides and processes IT Support Analyst/IT Support Technician/IT Support Engineer/Technical Support Engineer/IT Engineer/1st Line Support/2nd Line Support/IT Support Desktop Support/IT Technician IT Service Engineer/Support Technician/Technical Support/IT Systems Engineer/IT Systems Support/First Line/Second Line
Henderson Scott
Senior IT Technician
Henderson Scott Melrose, Roxburghshire
My Scottish Borders based client are looking to hire an experienced IT Technician. You would be an integral part of a growing team and have the opportunity to build a great career with this company. The Senior technician's role is to manage and tune client's computer hardware, software systems and network connections to ensure high levels of availability and security. Successfully managing and deploying implementations from conception to delivery will also be a core aspect of the role. Experience my client is looking for - 3rd line technical skills in Microsoft server technologies 3rd line technical skills in scoping and implementing Intel-based hardware. 3rd line skills in Lan, Wan, Firewalls, VPNs, Fortinet preferred but not essential. Virtualization (Hyper-V preferred but not essential), storage, disaster recovery, scoping hardware requirements. Windows server, Exchange Server, remote desktop services, Microsoft office, Microsoft office 365 migrations.
31/03/2023
Full time
My Scottish Borders based client are looking to hire an experienced IT Technician. You would be an integral part of a growing team and have the opportunity to build a great career with this company. The Senior technician's role is to manage and tune client's computer hardware, software systems and network connections to ensure high levels of availability and security. Successfully managing and deploying implementations from conception to delivery will also be a core aspect of the role. Experience my client is looking for - 3rd line technical skills in Microsoft server technologies 3rd line technical skills in scoping and implementing Intel-based hardware. 3rd line skills in Lan, Wan, Firewalls, VPNs, Fortinet preferred but not essential. Virtualization (Hyper-V preferred but not essential), storage, disaster recovery, scoping hardware requirements. Windows server, Exchange Server, remote desktop services, Microsoft office, Microsoft office 365 migrations.
The Bridge Ltd
First Line Support Technician- Byfleet
The Bridge Ltd Byfleet, Surrey
Due to recently experienced rapid growth, we are looking to hire a first line Support Engineer to join our talented support team. This would be an ideal position for someone who wants to gain experience in a wide variety of IT technologies and is willing to undertake a variety of tasks. The role will suit technical individuals with a keen interest in computer hardware, great understanding of customer service and strong desire to get hands on and go the extra mile. Successful applicants can look forward to racking and configuring server hardware, providing comprehensive technical support to our client base, and working with the latest networking & virtualization technologies. On the job & external training/qualification are part of the induction & development program offered to all technical engineers. DESIRABLE EXPERIENCE AND SKILLS Install and configuration of computer/server hardware. Hardware/Server OS troubleshooting Basic Windows/Linux server administration Understanding of Desktop & Server technologies [RAID, RDP, SSH, FTP, SNMP] Basic understanding of Firewall, switch, and Router configurations [TCP/IP, UDP, TFTP, Routing, NAT, PAT] Basic understanding of Web Hosting: Domains/subdomains Domain transfers DNS & Name Servers FTP Understanding of Virtualisation technologies (Hyper-V, Vmware & Onapp) Technical customer support or Helpdesk experience Excellent communication (written and verbal) Any formal IT qualifications or experience is advantageous. GENERAL DUTIES Resolving first & second line technical support via phone and ticket system Providing excellent customer service with a yes we can attitude. Incident logging & following escalation process. Ad-Hoc project work and providing regular updates to Project Coordinator Any other Relevant duties COLOCATION Keeping customers informed & setting expectations. Install and configuration of server hardware. Basic Server OS administration & troubleshooting Installing & maintaining internal Windows Servers & backups Basic network troubleshooting Server rack provisioning Cable runs, patching & troubleshooting. Daily/weekly & monthly audits/reports CLOUD & CONNECTIVITY Cloud deployments and provisioning Website & domain registration/renewals & support DNS updates & configuration Hosted email & antispam support Proactive monitoring & support ADSL troubleshooting & support. Leased Line & FTTC cable management & support. SECURITY & OPERATIONS Access authorisation Delivery/collections & stock checks Monitoring of building facilities Adhering to ITSM policies Documenting process & incidents Hours of Work Successful candidates will be part of the growing 24x7 support team working out of our Byfleet and Gatwick data centres, working 4 days on, 3 days off rotating day and night shift pattern (07:00 & 19:00 days - 19:00 - 07:00 nights).
31/03/2023
Full time
Due to recently experienced rapid growth, we are looking to hire a first line Support Engineer to join our talented support team. This would be an ideal position for someone who wants to gain experience in a wide variety of IT technologies and is willing to undertake a variety of tasks. The role will suit technical individuals with a keen interest in computer hardware, great understanding of customer service and strong desire to get hands on and go the extra mile. Successful applicants can look forward to racking and configuring server hardware, providing comprehensive technical support to our client base, and working with the latest networking & virtualization technologies. On the job & external training/qualification are part of the induction & development program offered to all technical engineers. DESIRABLE EXPERIENCE AND SKILLS Install and configuration of computer/server hardware. Hardware/Server OS troubleshooting Basic Windows/Linux server administration Understanding of Desktop & Server technologies [RAID, RDP, SSH, FTP, SNMP] Basic understanding of Firewall, switch, and Router configurations [TCP/IP, UDP, TFTP, Routing, NAT, PAT] Basic understanding of Web Hosting: Domains/subdomains Domain transfers DNS & Name Servers FTP Understanding of Virtualisation technologies (Hyper-V, Vmware & Onapp) Technical customer support or Helpdesk experience Excellent communication (written and verbal) Any formal IT qualifications or experience is advantageous. GENERAL DUTIES Resolving first & second line technical support via phone and ticket system Providing excellent customer service with a yes we can attitude. Incident logging & following escalation process. Ad-Hoc project work and providing regular updates to Project Coordinator Any other Relevant duties COLOCATION Keeping customers informed & setting expectations. Install and configuration of server hardware. Basic Server OS administration & troubleshooting Installing & maintaining internal Windows Servers & backups Basic network troubleshooting Server rack provisioning Cable runs, patching & troubleshooting. Daily/weekly & monthly audits/reports CLOUD & CONNECTIVITY Cloud deployments and provisioning Website & domain registration/renewals & support DNS updates & configuration Hosted email & antispam support Proactive monitoring & support ADSL troubleshooting & support. Leased Line & FTTC cable management & support. SECURITY & OPERATIONS Access authorisation Delivery/collections & stock checks Monitoring of building facilities Adhering to ITSM policies Documenting process & incidents Hours of Work Successful candidates will be part of the growing 24x7 support team working out of our Byfleet and Gatwick data centres, working 4 days on, 3 days off rotating day and night shift pattern (07:00 & 19:00 days - 19:00 - 07:00 nights).
Lorien
Junior IT Technician - Education Sector
Lorien
IT Technician - Educational Domain Up to £23,000 Permanent Greenwich Diverse Company culture We are working with a client in the Education industry looking to hire an IT Technician. The school is a large secondary school based in the Royal Borough of Greenwich, this position will be to provide support to their school, to the staff, and pupils. The Role As the IT Technician, you will assist the IT Network Manager in assisting and monitoring the school's ICT Systems providing 1st and 2nd Line Support for all staff & students as well as support for Network Infrastructure, Servers and Workstations. Day 2 Day Responsibilities Providing technical guidance and support to staff and students if and when necessary Developing and maintaining the network infrastructure and ICT systems in schools Working with network components like DNS/DHCP Essential Skills Windows Device Support - Laptops/Desktops Office365 Google Classroom and SCCM/MDT General Networking - VLANs, Networking Principles, Monitoring If you'd like to play a key part in our journey, then please send us your CV Please apply to this advert or email your CV Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
30/03/2023
Full time
IT Technician - Educational Domain Up to £23,000 Permanent Greenwich Diverse Company culture We are working with a client in the Education industry looking to hire an IT Technician. The school is a large secondary school based in the Royal Borough of Greenwich, this position will be to provide support to their school, to the staff, and pupils. The Role As the IT Technician, you will assist the IT Network Manager in assisting and monitoring the school's ICT Systems providing 1st and 2nd Line Support for all staff & students as well as support for Network Infrastructure, Servers and Workstations. Day 2 Day Responsibilities Providing technical guidance and support to staff and students if and when necessary Developing and maintaining the network infrastructure and ICT systems in schools Working with network components like DNS/DHCP Essential Skills Windows Device Support - Laptops/Desktops Office365 Google Classroom and SCCM/MDT General Networking - VLANs, Networking Principles, Monitoring If you'd like to play a key part in our journey, then please send us your CV Please apply to this advert or email your CV Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
IT Service Desk Lead
OGEL IT LTD Stevenage, Hertfordshire
The Role You will be based at our Stevenage office in Hertfordshire; however, you will be required to work at our customer sites within and around London at least twice a week. You will be responsible for a small team of technical services analysts and on-site desktop engineers but also be hands-on yourself. You will be managing and coordinating the service desk, ensuring engineers working across multiple sites operate as one team. We are looking for an enthusiastic and proactive team leader to drive continuous improvement and further develop the team, ensuring our customers receive excellent service. You will be responsible for ensuring all incidents and requests are managed through to resolution and that the service desk is meeting customer SLA and expectations. The role would suit a Service Desk/Support Manager with a strong technical background or a Service Desk/Support Engineer looking to step into a line management role. Location The successful candidate will be based at our Stevenage office in Hertfordshire with the flexibility to work from home but will need to work at our customer sites at least two to three days a week. What we are OGEL IT LTD. is an SME based in Stevenage with a wide customer base spanning both private and public sectors across the UK. We provide flexible, secure, and cost-effective IT services that are simple to manage and maintain. We work in partnership with our customers to understand their business requirements then design and deliver solutions that are right for them. Our service desk is at the core of our business, and we are committed to service excellence and are empowering our people to deliver it. Primary Responsibilities Act as the point of escalation for customers, owning and driving resolution for incidents and requests. Actively work to ensure all incidents and requests are being progressed within the team, with accurate and timely updates. Ensure the service desk is meeting customer SLAs and providing excellent service. Own the escalation of incidents and expedite issues to relevant support teams. Drive continuous service improvement by actively reviewing incident trends, service desk processes, and customer feedback as well as encouraging feedback within the team. Ensure the team has appropriate training and implement personal development plans. Be a positive role model within the team and mentor staff to aid in their development. Routinely monitor calls and review customer interactions to ensure the service desk is providing excellent service. Ensure all service desk processes are being followed and actively look to identify processes that can be improved, or where new processes need to be created. Ensure documentation is proactively managed and encourage the creation of knowledge base articles within the team. Manage the service desk rota, including holidays and leave, ensuring resource is available with the co-ordination of the team across multiple locations. Build strong working relationships with other teams in the company as well as with customers. Conduct regular one-to-ones and annual reviews with the service desk team, focusing on areas of improvement and identifying training needs where necessary. Create and present customer service reports. Facilitate weekly service desk meetings focusing on performance and quality of service. Essential Skills & Experience Previous experience working within a Service Desk or IT Support Technician position. Experience managing/leading a Service Desk or IT Support team. Customer service focused, with a proactive approach. Excellent written and verbal communication skills. Excellent team management. Self-motivated and organised. Understanding and experience working in an ITIL role. Come from a technical background. Passionate about IT and providing excellent customer service. Strong focus on Continual Service Improvement and the ability to innovate with other areas of the business to improve the service provided to customers. Able to play an active role within a team, remaining flexible to support others in busy periods. Working together to maintain the team's knowledge and standards. Experience with SaaS-based ticketing systems. Ability to communicate technically to non-technical audiences. Good working experience with Microsoft Operating Systems and Microsoft 365. Strong technical aptitude with good troubleshooting skills. Beneficial Skills Experience working for an IT Managed Services Provider. Experience supporting Active Directory Domain Services ITIL V3 or V4 certification. Experience with SCCM and Microsoft Endpoint Manager. Experience using PowerShell. Microsoft Certification. *We work with several Government organisations and therefore all applicants must be eligible for clearance.
28/03/2023
Full time
The Role You will be based at our Stevenage office in Hertfordshire; however, you will be required to work at our customer sites within and around London at least twice a week. You will be responsible for a small team of technical services analysts and on-site desktop engineers but also be hands-on yourself. You will be managing and coordinating the service desk, ensuring engineers working across multiple sites operate as one team. We are looking for an enthusiastic and proactive team leader to drive continuous improvement and further develop the team, ensuring our customers receive excellent service. You will be responsible for ensuring all incidents and requests are managed through to resolution and that the service desk is meeting customer SLA and expectations. The role would suit a Service Desk/Support Manager with a strong technical background or a Service Desk/Support Engineer looking to step into a line management role. Location The successful candidate will be based at our Stevenage office in Hertfordshire with the flexibility to work from home but will need to work at our customer sites at least two to three days a week. What we are OGEL IT LTD. is an SME based in Stevenage with a wide customer base spanning both private and public sectors across the UK. We provide flexible, secure, and cost-effective IT services that are simple to manage and maintain. We work in partnership with our customers to understand their business requirements then design and deliver solutions that are right for them. Our service desk is at the core of our business, and we are committed to service excellence and are empowering our people to deliver it. Primary Responsibilities Act as the point of escalation for customers, owning and driving resolution for incidents and requests. Actively work to ensure all incidents and requests are being progressed within the team, with accurate and timely updates. Ensure the service desk is meeting customer SLAs and providing excellent service. Own the escalation of incidents and expedite issues to relevant support teams. Drive continuous service improvement by actively reviewing incident trends, service desk processes, and customer feedback as well as encouraging feedback within the team. Ensure the team has appropriate training and implement personal development plans. Be a positive role model within the team and mentor staff to aid in their development. Routinely monitor calls and review customer interactions to ensure the service desk is providing excellent service. Ensure all service desk processes are being followed and actively look to identify processes that can be improved, or where new processes need to be created. Ensure documentation is proactively managed and encourage the creation of knowledge base articles within the team. Manage the service desk rota, including holidays and leave, ensuring resource is available with the co-ordination of the team across multiple locations. Build strong working relationships with other teams in the company as well as with customers. Conduct regular one-to-ones and annual reviews with the service desk team, focusing on areas of improvement and identifying training needs where necessary. Create and present customer service reports. Facilitate weekly service desk meetings focusing on performance and quality of service. Essential Skills & Experience Previous experience working within a Service Desk or IT Support Technician position. Experience managing/leading a Service Desk or IT Support team. Customer service focused, with a proactive approach. Excellent written and verbal communication skills. Excellent team management. Self-motivated and organised. Understanding and experience working in an ITIL role. Come from a technical background. Passionate about IT and providing excellent customer service. Strong focus on Continual Service Improvement and the ability to innovate with other areas of the business to improve the service provided to customers. Able to play an active role within a team, remaining flexible to support others in busy periods. Working together to maintain the team's knowledge and standards. Experience with SaaS-based ticketing systems. Ability to communicate technically to non-technical audiences. Good working experience with Microsoft Operating Systems and Microsoft 365. Strong technical aptitude with good troubleshooting skills. Beneficial Skills Experience working for an IT Managed Services Provider. Experience supporting Active Directory Domain Services ITIL V3 or V4 certification. Experience with SCCM and Microsoft Endpoint Manager. Experience using PowerShell. Microsoft Certification. *We work with several Government organisations and therefore all applicants must be eligible for clearance.
Deerfoot I.T. Resources Ltd
IT Communications Support Technician
Deerfoot I.T. Resources Ltd Plymouth, Devon
If you have in-depth knowledge of hardware and software and experience with Microsoft 365, Deerfoot IT Recruitment has an exciting opportunity for you. We are recruiting an IT Communications Support Technician for a hybrid and flexible role in the UK. This Full time IT role comes with a compelling salary and benefits to match your expertise. You will troubleshoot IT desktop support issues proactively and independently and take ownership of any ongoing problems. Issues may vary from hardware/software, internal applications, and how-to queries to day-to-day IT administration tasks. During your first few weeks in this IT and communications support role, you can expect to begin work on some of the following: * Installing and configuring computer hardware, software, systems, networks, Telephone systems, mobile devices, printers and scanners * Setting up accounts for staff, ensuring that they know how to log in * Supporting and maintaining MS Server/Desktops and MS Exchange * Visits to other regional offices to assist with office IT equipment setup and migrations To apply for this IT and Communications Support Technician role, you will need knowledge of hardware and software and experience with Microsoft 365. We are looking for someone with up-to-date knowledge of the latest IT and software trends. You must be willing to work unsociable hours when required and have reasonable flexibility to travel to all Group Offices as and when needed. If you're looking to impact and create change positively, you will be rewarded with an excellent salary and benefits package for your inclusive and committed approach. Please don't hesitate to get in touch with Deerfoot IT Recruitment today to apply if you like the sound of this IT Communications Support Technician job in the UK. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency in relation to this vacancy. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation (). Deerfoot is also climate positive in partnership with Ecology.
28/03/2023
Full time
If you have in-depth knowledge of hardware and software and experience with Microsoft 365, Deerfoot IT Recruitment has an exciting opportunity for you. We are recruiting an IT Communications Support Technician for a hybrid and flexible role in the UK. This Full time IT role comes with a compelling salary and benefits to match your expertise. You will troubleshoot IT desktop support issues proactively and independently and take ownership of any ongoing problems. Issues may vary from hardware/software, internal applications, and how-to queries to day-to-day IT administration tasks. During your first few weeks in this IT and communications support role, you can expect to begin work on some of the following: * Installing and configuring computer hardware, software, systems, networks, Telephone systems, mobile devices, printers and scanners * Setting up accounts for staff, ensuring that they know how to log in * Supporting and maintaining MS Server/Desktops and MS Exchange * Visits to other regional offices to assist with office IT equipment setup and migrations To apply for this IT and Communications Support Technician role, you will need knowledge of hardware and software and experience with Microsoft 365. We are looking for someone with up-to-date knowledge of the latest IT and software trends. You must be willing to work unsociable hours when required and have reasonable flexibility to travel to all Group Offices as and when needed. If you're looking to impact and create change positively, you will be rewarded with an excellent salary and benefits package for your inclusive and committed approach. Please don't hesitate to get in touch with Deerfoot IT Recruitment today to apply if you like the sound of this IT Communications Support Technician job in the UK. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency in relation to this vacancy. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation (). Deerfoot is also climate positive in partnership with Ecology.
Sanderson Recruitment Plc
Desktop Services Manager
Sanderson Recruitment Plc Bournemouth, Dorset
Role: Desktop Support Technician Location: Bournemouth (Hybrid) Salary: £45,000 - £50,000 I am currently working on a brand new Desktop Services Manager role for a leading insurance company. this is an on-site 2nd line support team lead, offering the highest standard for the customer journey for our user base when engaging with our IT Service. You will be required to support the ITSOM in the development and delivery of a road map spanning 3 years. this is a real opportunity to develop in the leadership space and looking to work in a high pace and rewarding environment for a great company. Ideal Candidate: Proven experience within a Service Desk Manager, EUC Manager, Desktop Manager or significant Team Leader experience Experience leading people both operationally and through business and IT change on a worldwide scale Communicative with coaching and feedback skills ITIL v3 or v4 foundation certification Demonstrable working knowledge around ITIL (v3 or v4), ideally certifications. Experience using and supporting the improvement of ITSM tools and more Excellent and demonstrable management knowledge around modern desktop operations, extending into EUC including but not specifically just Endpoint Manager, SCCM and JAM Degree level or equivalent, professional qualifications and significant work experience If the role sounds of interest, do not hesitate to submit your CV
28/03/2023
Full time
Role: Desktop Support Technician Location: Bournemouth (Hybrid) Salary: £45,000 - £50,000 I am currently working on a brand new Desktop Services Manager role for a leading insurance company. this is an on-site 2nd line support team lead, offering the highest standard for the customer journey for our user base when engaging with our IT Service. You will be required to support the ITSOM in the development and delivery of a road map spanning 3 years. this is a real opportunity to develop in the leadership space and looking to work in a high pace and rewarding environment for a great company. Ideal Candidate: Proven experience within a Service Desk Manager, EUC Manager, Desktop Manager or significant Team Leader experience Experience leading people both operationally and through business and IT change on a worldwide scale Communicative with coaching and feedback skills ITIL v3 or v4 foundation certification Demonstrable working knowledge around ITIL (v3 or v4), ideally certifications. Experience using and supporting the improvement of ITSM tools and more Excellent and demonstrable management knowledge around modern desktop operations, extending into EUC including but not specifically just Endpoint Manager, SCCM and JAM Degree level or equivalent, professional qualifications and significant work experience If the role sounds of interest, do not hesitate to submit your CV
Akkodis
Regional IT Engineer | Up to 36k + Car
Akkodis
Regional IT Engineer | Up to 36 k + Car Would you like the opportunity to work for a leading company within their industry, one that will offer you a career progression opportunity to progress your IT Support career from 2 line to 3rd line? Also providing a very down to earth working environment where you can freely discuss issues and ideas. Don't worry if you're coming from a different IT background, the key thing is your 2nd/3rd line skills, your eagerness to learn, your problem solving skills and your ability to work as part of a team and take ownership. Your passion for providing a great IT service will go a long way here. To succeed in this role you must be able to drive and enjoy travelling to different sites and have previous experience in a field based role. Our Regional IT Service Specialist-provides onsite IT support duties to our customers at various sites. This is a technical customer-facing, field-based role to ensure the integrity of our centres-based IT services. You will work very closely with our customers and key stakeholders, across our centres. You will be constantly seeking ways to provide great IT service to our customers, both internal and external. This is the perfect role for a technician who has a year or two of experience within a support based role. You will have the following experience to excel in this role: Microsoft Windows server administration. Windows Desktop imaging, support, and administration. Experience in managing IT service, support, and project delivery initiatives. Experience in VIP/Senior management support, education, and training. Sound understanding of Active Directory and Group Policy configuration. Hands on network experience of LAN/WAN, wireless networks, Switches, Routers, and security technologies such as Firewalls. Mobile technology support of devices such as apple, android, and Microsoft platforms. Good understanding of audio/visual components and supporting technologies. As the Regional IT Service Specialist, you will support a number of centres across the country, this will mean to Leeds, Preston, Manchester branches and will take ownership of IT issues. You will develop and maintain a deep level of understanding of the Centre IT infrastructure including architecture such as network, server, desktop, backup & recovery processes. You will provide both hands-on technical support duties and supervision of our Centres third party IT suppliers, as well as supporting in non-technical issues where appropriate. Choices of your base location include Birmingham, Corby or Bedford. You will be given a salary of up to £36,000 + car allowance which can be used for one of their Band 4 vehicles or put on top of your salary as £5,000. The role comes with some great benefits such matched pension up to 6%, 25 days holiday and many more! Get your application over now you won't want to miss out on this fantastic opportunity. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
27/03/2023
Full time
Regional IT Engineer | Up to 36 k + Car Would you like the opportunity to work for a leading company within their industry, one that will offer you a career progression opportunity to progress your IT Support career from 2 line to 3rd line? Also providing a very down to earth working environment where you can freely discuss issues and ideas. Don't worry if you're coming from a different IT background, the key thing is your 2nd/3rd line skills, your eagerness to learn, your problem solving skills and your ability to work as part of a team and take ownership. Your passion for providing a great IT service will go a long way here. To succeed in this role you must be able to drive and enjoy travelling to different sites and have previous experience in a field based role. Our Regional IT Service Specialist-provides onsite IT support duties to our customers at various sites. This is a technical customer-facing, field-based role to ensure the integrity of our centres-based IT services. You will work very closely with our customers and key stakeholders, across our centres. You will be constantly seeking ways to provide great IT service to our customers, both internal and external. This is the perfect role for a technician who has a year or two of experience within a support based role. You will have the following experience to excel in this role: Microsoft Windows server administration. Windows Desktop imaging, support, and administration. Experience in managing IT service, support, and project delivery initiatives. Experience in VIP/Senior management support, education, and training. Sound understanding of Active Directory and Group Policy configuration. Hands on network experience of LAN/WAN, wireless networks, Switches, Routers, and security technologies such as Firewalls. Mobile technology support of devices such as apple, android, and Microsoft platforms. Good understanding of audio/visual components and supporting technologies. As the Regional IT Service Specialist, you will support a number of centres across the country, this will mean to Leeds, Preston, Manchester branches and will take ownership of IT issues. You will develop and maintain a deep level of understanding of the Centre IT infrastructure including architecture such as network, server, desktop, backup & recovery processes. You will provide both hands-on technical support duties and supervision of our Centres third party IT suppliers, as well as supporting in non-technical issues where appropriate. Choices of your base location include Birmingham, Corby or Bedford. You will be given a salary of up to £36,000 + car allowance which can be used for one of their Band 4 vehicles or put on top of your salary as £5,000. The role comes with some great benefits such matched pension up to 6%, 25 days holiday and many more! Get your application over now you won't want to miss out on this fantastic opportunity. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT Support Technician
Talenterprize Roxburgh, Scottish Borders
Engagement Type: Support Description: Our client is looking for a talented IT Support Technician to join their team based in Scotland. The IT support Technician is responsible for providing 1st and 2nd line support at the primary work location. Minimum Years Experience: 3 Years 5 Key Skills Required: - Proficient in Microsoft office 365 products. - Previous support experience in either 1st or 2nd line, including a proven track record providing support in a client facing environment, ideally Manufacturing environment experience would be advantageous. - Previous administration experience MS technologies like SQL server, including SSIS and ETL. - Ability to work with users and understand issues and translate them to requirements. - Degree or Diploma in an IT discipline. 5 Areas of Responsibility: - Respond to requests for assistance with all the clients software, hardware, network and telecommunications as required. - Provide 1st and 2nd line support service and cover if required. - Provide a fully range of hardware and software desktop support services to all users. - Ensure all service requests logged and maintained accurately in the company Service Desk software. - Ensure all service requests are logged and maintained as directed by company policy .
27/03/2023
Full time
Engagement Type: Support Description: Our client is looking for a talented IT Support Technician to join their team based in Scotland. The IT support Technician is responsible for providing 1st and 2nd line support at the primary work location. Minimum Years Experience: 3 Years 5 Key Skills Required: - Proficient in Microsoft office 365 products. - Previous support experience in either 1st or 2nd line, including a proven track record providing support in a client facing environment, ideally Manufacturing environment experience would be advantageous. - Previous administration experience MS technologies like SQL server, including SSIS and ETL. - Ability to work with users and understand issues and translate them to requirements. - Degree or Diploma in an IT discipline. 5 Areas of Responsibility: - Respond to requests for assistance with all the clients software, hardware, network and telecommunications as required. - Provide 1st and 2nd line support service and cover if required. - Provide a fully range of hardware and software desktop support services to all users. - Ensure all service requests logged and maintained accurately in the company Service Desk software. - Ensure all service requests are logged and maintained as directed by company policy .
Request Technology - Robyn Honquest
Audio Visual (AV) Tech Support
Request Technology - Robyn Honquest Salt Lake City, Utah
This is a long term contract role that is on site in Salt Lake City, UT No remote AV TECHNOLOGY SUPPORT ANALYST II SALARY: RATE OPEN WITHIN REASON LOCATION: 100% ONSITE IN SALT LAKE City, UTAH Day-to-day support of PC hardware and software. Installing maintaining diagnosing repairing upgrading conference room hardware and software. AV troubleshooting, remote zoom Webex ms teams remo events remote Citrix ios Voice Over ipvoip You will have 4 years AV abd want to work towards AVIXA CTS certification polycom and Cisco video any cms tm svc bridges rmx avixa cts The candidate will be the primary AV technician and will be responsible for conference room setups, support and maintaining the firms conference rooms. Our conference rooms are used for high level meetings, depositions, video conferences and large events. Conference Technology Strong analytical reasoning and AV troubleshooting skills. Individual must also possess excellent judgment regarding local Conference Technology matters. Must be able to assess situations quickly and proactively to ensure customer/client satisfaction. The candidate's responsibilities will include but not limited to: Support the day-to-day Conference Centre Technology operational needs. Assist the conference technology team with organizing and documenting all aspect of Conference technology Help keep documentation on all maintenance activities including any equipment changes and incident reports. Set up audio conferences (microphones, sound systems, speakerphones, conference calls) Set up and Support remote Zoom, WebEx, MS Teams and Remo events. Set up and maintain visiting attorney offices. Set up presentation equipment (LCD projectors, screens, videos) Laptops (webcasts, network connections) Maintain sufficient inventory of supplies (batteries, cables, DVD's, power supplies)/ensure operating efficiency of equipment. Ensure daily that all onsite Conference Centre Technology systems are fully functional. Perform system maintenance as scheduled and work with vendors as required. Strong understanding of the different video connector types Ability to read AV drawings and signal flow Understating of the different video playback formats Understanding of Audio signal levels (Mic, line, speaker) Remotely assist with desktop video conference applications Technology Support Excellent judgment in assessing user issues; intermediate trouble-shooting methodology. Ability to work to the best resolution either through own knowledge or proper, timely escalation. Proficient in Windows 10 OS and core application suite Intermediate knowledge of Remote Computing and Citrix experience. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Participates in on-call and overtime on an as needed basis. Qualifications & Requirements Education. Computer Science or Technical qualification Minimum of 5 to 6 years of experience in a professional services environment, law firm experience preferable. Minimum of 4 years of AV experience in a conference environment. Must have a current or working towards Avixa CTS certification and maintained during employment. A+ and/or Microsoft certification are desirable. Strong verbal and written communication skills. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible. Required: Minimum understanding of complex AV system. Understanding of signal flow within a system. Preferred/Desired: Audio, video processing within a system. Video/Audio recording and editing. Technologies/Software
23/03/2023
Project-based
This is a long term contract role that is on site in Salt Lake City, UT No remote AV TECHNOLOGY SUPPORT ANALYST II SALARY: RATE OPEN WITHIN REASON LOCATION: 100% ONSITE IN SALT LAKE City, UTAH Day-to-day support of PC hardware and software. Installing maintaining diagnosing repairing upgrading conference room hardware and software. AV troubleshooting, remote zoom Webex ms teams remo events remote Citrix ios Voice Over ipvoip You will have 4 years AV abd want to work towards AVIXA CTS certification polycom and Cisco video any cms tm svc bridges rmx avixa cts The candidate will be the primary AV technician and will be responsible for conference room setups, support and maintaining the firms conference rooms. Our conference rooms are used for high level meetings, depositions, video conferences and large events. Conference Technology Strong analytical reasoning and AV troubleshooting skills. Individual must also possess excellent judgment regarding local Conference Technology matters. Must be able to assess situations quickly and proactively to ensure customer/client satisfaction. The candidate's responsibilities will include but not limited to: Support the day-to-day Conference Centre Technology operational needs. Assist the conference technology team with organizing and documenting all aspect of Conference technology Help keep documentation on all maintenance activities including any equipment changes and incident reports. Set up audio conferences (microphones, sound systems, speakerphones, conference calls) Set up and Support remote Zoom, WebEx, MS Teams and Remo events. Set up and maintain visiting attorney offices. Set up presentation equipment (LCD projectors, screens, videos) Laptops (webcasts, network connections) Maintain sufficient inventory of supplies (batteries, cables, DVD's, power supplies)/ensure operating efficiency of equipment. Ensure daily that all onsite Conference Centre Technology systems are fully functional. Perform system maintenance as scheduled and work with vendors as required. Strong understanding of the different video connector types Ability to read AV drawings and signal flow Understating of the different video playback formats Understanding of Audio signal levels (Mic, line, speaker) Remotely assist with desktop video conference applications Technology Support Excellent judgment in assessing user issues; intermediate trouble-shooting methodology. Ability to work to the best resolution either through own knowledge or proper, timely escalation. Proficient in Windows 10 OS and core application suite Intermediate knowledge of Remote Computing and Citrix experience. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Participates in on-call and overtime on an as needed basis. Qualifications & Requirements Education. Computer Science or Technical qualification Minimum of 5 to 6 years of experience in a professional services environment, law firm experience preferable. Minimum of 4 years of AV experience in a conference environment. Must have a current or working towards Avixa CTS certification and maintained during employment. A+ and/or Microsoft certification are desirable. Strong verbal and written communication skills. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible. Required: Minimum understanding of complex AV system. Understanding of signal flow within a system. Preferred/Desired: Audio, video processing within a system. Video/Audio recording and editing. Technologies/Software
Request Technology - Craig Johnson
Technology Support Specialist
Request Technology - Craig Johnson Salt Lake City, Utah
*We are unable to sponsor for this long-term contract role* Prestigious Global Firm is currently seeking a Technology Support Specialist with end-user and video conferencing experience. Candidate will be responsible for day-to-day support of PC hardware and software. This includes installing, diagnosing, repairing, maintaining, and upgrading of personal computers and related systems. The candidate must have strong analytical skills and the ability to operate in extreme high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The candidate should also be able to work independently when working remote when required. Candidate will be the primary AV technician and will be responsible for conference room setups, support and maintaining the firms conference rooms. This role requires participation in firm wide maintenance window with occasional overtime on weekdays and weekends, especially during technology rollouts. Responsibilities: Support the day-to-day Conference Centre Technology operational needs. Assist the conference technology team with organizing and documenting all aspect of Conference technology Help keep documentation on all maintenance activities including any equipment changes and incident reports. Set up audio conferences (microphones, sound systems, speakerphones, conference calls) Set up and Support remote Zoom, WebEx, MS Teams and Remo events. Set up and maintain visiting attorney offices. Set up presentation equipment (LCD projectors, screens, videos) Laptops (webcasts, network connections) Become proficient on the operation of Crestron program Organize daily operational needs and provide daily activity report to the Firmwide Conference Technology Manager. Assist with monthly report as required to the Firmwide Conference Technology Manager. Maintain documentation on all maintenance activities, projection lamp hours, any equipment changes and incident reports. Daily coordination and communication with the local conference center scheduler to ensure the client's needs are provided and supported as requested. Maintain coordination with the FW Conference Technology team. Maintain sufficient inventory of supplies (batteries, cables, DVD's, power supplies)/ensure operating efficiency of equipment. Ensure daily that all onsite Conference Centre Technology systems are fully functional. Qialifications: Excellent judgment in assessing user issues; intermediate trouble-shooting methodology. Ability to work to the best resolution either through own knowledge or proper, timely escalation. Proficient in Windows 10 OS and core application suite; including the Microsoft Suite and various Kirkland applications. Intermediate knowledge of Remote Computing and Citrix experience. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Demonstrates the willingness and ability to help other team members on difficult issues. Documents new findings/solutions and processes Adheres to use of call ticketing system for each incident (eg request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Solid ability to research information through internal and external sources. Adheres to written procedures, checklists and all quality control associated with project rollouts. Participates in on-call and overtime on an as needed basis. Minimum of 5 to 6 years of experience in a professional services environment, law firm experience preferable. Minimum of 4 years of AV experience in a conference environment. Must have a current or working towards Avixa CTS certification and maintained during employment. A+ and/or Microsoft certification are desirable. Technologies: Microsoft Windows Microsoft Office Suite iManage DeskSite and FileSite Citrix/VPN Polycom and Cisco Video Conference Systems AirWatch PeopleSoft Carpe Diem Avaya MFA ITSM Ticket Management System Lenovo laptops and desktops Avixa CTS
16/03/2023
Project-based
*We are unable to sponsor for this long-term contract role* Prestigious Global Firm is currently seeking a Technology Support Specialist with end-user and video conferencing experience. Candidate will be responsible for day-to-day support of PC hardware and software. This includes installing, diagnosing, repairing, maintaining, and upgrading of personal computers and related systems. The candidate must have strong analytical skills and the ability to operate in extreme high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The candidate should also be able to work independently when working remote when required. Candidate will be the primary AV technician and will be responsible for conference room setups, support and maintaining the firms conference rooms. This role requires participation in firm wide maintenance window with occasional overtime on weekdays and weekends, especially during technology rollouts. Responsibilities: Support the day-to-day Conference Centre Technology operational needs. Assist the conference technology team with organizing and documenting all aspect of Conference technology Help keep documentation on all maintenance activities including any equipment changes and incident reports. Set up audio conferences (microphones, sound systems, speakerphones, conference calls) Set up and Support remote Zoom, WebEx, MS Teams and Remo events. Set up and maintain visiting attorney offices. Set up presentation equipment (LCD projectors, screens, videos) Laptops (webcasts, network connections) Become proficient on the operation of Crestron program Organize daily operational needs and provide daily activity report to the Firmwide Conference Technology Manager. Assist with monthly report as required to the Firmwide Conference Technology Manager. Maintain documentation on all maintenance activities, projection lamp hours, any equipment changes and incident reports. Daily coordination and communication with the local conference center scheduler to ensure the client's needs are provided and supported as requested. Maintain coordination with the FW Conference Technology team. Maintain sufficient inventory of supplies (batteries, cables, DVD's, power supplies)/ensure operating efficiency of equipment. Ensure daily that all onsite Conference Centre Technology systems are fully functional. Qialifications: Excellent judgment in assessing user issues; intermediate trouble-shooting methodology. Ability to work to the best resolution either through own knowledge or proper, timely escalation. Proficient in Windows 10 OS and core application suite; including the Microsoft Suite and various Kirkland applications. Intermediate knowledge of Remote Computing and Citrix experience. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Demonstrates the willingness and ability to help other team members on difficult issues. Documents new findings/solutions and processes Adheres to use of call ticketing system for each incident (eg request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Solid ability to research information through internal and external sources. Adheres to written procedures, checklists and all quality control associated with project rollouts. Participates in on-call and overtime on an as needed basis. Minimum of 5 to 6 years of experience in a professional services environment, law firm experience preferable. Minimum of 4 years of AV experience in a conference environment. Must have a current or working towards Avixa CTS certification and maintained during employment. A+ and/or Microsoft certification are desirable. Technologies: Microsoft Windows Microsoft Office Suite iManage DeskSite and FileSite Citrix/VPN Polycom and Cisco Video Conference Systems AirWatch PeopleSoft Carpe Diem Avaya MFA ITSM Ticket Management System Lenovo laptops and desktops Avixa CTS

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