6 joburi disponibile

We're on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you'll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 2nd line Software Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £28,000 to £32,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday - Permanent Values/Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background/Skills: Remote Desktop Experience. SQL Knowledge. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don't need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we'd love to hear from you. The Opportunity: We're looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you'll help drive issue resolution and continuous improvement. What your day-to-day might look like: Take ownership as a 2nd Line Technical Support Specialist, delivering remote support that keeps our customers running smoothly. Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. Keep everything running efficiently by accurately updating our CRM/ticketing system in Real Time - every detail matters. Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. Collaborate closely with 3rd Line teams to crack complex technical challenges and deliver high-quality fixes. Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we're looking for: Solid understanding of remote desktop environments and networking Confident communicator - comfortable providing remote support and guiding customers through solutions Experience configuring software on PCs remotely A problem-solver mindset with a proactive approach to troubleshooting and customer care Ability to identify recurring issues and collaborate on long-term fixes with our Development team Strong understanding of software impacts on customer operations Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders Comfortable creating and reviewing knowledge base content, offering constructive feedback Calm under pressure, empathetic to customer needs SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What's on Offer: Starting salary of £28k to £32k, based on ability, skills, and experience Monday to Friday Hybrid working an option 23 days holiday (option to buy 4 additional) + bank holidays Life cover x4 of salary Enhanced employer pension contributions 24/7 GP access and employee wellbeing services Subsidised gym membership Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

IT Support Technician Horsham, West Sussex, to £35k/annum + Benefits Highly respected service provider with a reputation for excellence and a commitment to its employees. We are seeking a skilled and enthusiastic IT Support Technician to join our growing team in West Sussex. This role offers a fantastic opportunity to contribute to our continued success and develop your career in a supportive and collaborative environment. What You'll Do: Provide exceptional technical support to our valued clients (remotely and on-site). Troubleshoot and resolve issues related to desktops, laptops, and mobile devices. Work with Windows 10/11 and networking technologies. Collaborate with a friendly and supportive team. What We're Looking For: 5+ years of hands-on IT experience in a client-facing role. Proven expertise in Windows 10/11 and networking fundamentals. Excellent communication and problem-solving skills. On offer: Competitive salary and benefits package. Opportunities for professional development and career growth. A collaborative and supportive work environment focused on employee well-being. The chance to make a tangible difference in a client-focused organization.

Job Title: Installation Technician Hourly Rate: £17.30 Location: Exeter, Hatfield, London, Birmingham, Bristol, Cardiff, Ipswitch, Merthyr, Plymouth Contract Type: Temporary to Permanent Hours: 30 hours per week (Tuesday-Fri, or Mon - Thurs, 9:00 AM - 5:30 PM) Start Date: August Salary (Permanent): £19,500 per annum (based on 30-hour week) About the Role We are looking for enthusiastic and reliable individuals to join our team as Installation Technicians on a major contract. Key Responsibilities Unbox and install desktop hardware at user desks Connect peripherals and cables (eg, power, network) Perform basic power-on and self-tests Initiate automated builds and follow simple scripted instructions Collect user signatures upon completion Organise and store equipment such as keyboards and accessories What We're Looking For A proactive and dependable attitude Good communication and customer service skills Ability to follow straightforward instructions and processes Comfortable working on your feet and handling light equipment Flexibility to work variable shift patterns if required Additional Information 30-hour work week (4 days: Mon-Thurs or Tues-Fri) Temp-to-perm opportunity Great entry point into IT for those with no prior experience Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Venesky-Brown's client, a public sector organisation in Belfast, is currently looking to recruit an ICT Technician for an initial 3-6 month contract on a rate of £15.33/hour PAYE - working 37.5 hours per week. This role will be based in Belfast. Responsibilities: - In conjunction with the IT Manager and Assistant Director ICT, develop and implement the organisation's IT strategy and related policies in conjunction, to ensure the delivery of effective and efficient IT and Radio/Telephony Services to allow the organisation to achieve its objectives." - Provide end user support and undertake complex fault diagnosis and resolution for the full range of IT Systems within the organisation ensuring that assigned faults are managed in accordance with policies and procedures. - Undertake routine maintenance and fault analysis, diagnosis and resolution for the full range of IT and Telephony Services in use within the organisation. - Provide Primary Frontline support for all of the Hardware and Software used by both of the organisation's Control Rooms and all associated services. - Maintain and develop Active Directory and Email accounts across the organisation as directed by ICT Manager. - Maintain and develop the AVAYA VOIP telephone System and all associated hardware as directed by ICT Manager. - Support and maintain the organisation's Smartphone and Tablet systems, ensuring that individual devices such as iPhones and Blackberries are properly configured and issued to staff and giving appropriate handover training for these. Maintain and develop the Back End BES12 and Airwatch portals/Servers as directed by ICT Manager. - Assist with the Installation, configuration and Management of the various Network Hardware and Switches in use by the organisation. - Assist with the Installation, configuration and Management of the organisation's network Firewalls and the Organisation's Email and Internet Traffic Management systems. - Respond appropriately to any Cybersecurity threats in or out-of-hours and deploy appropriate ICT Cyber measures as directed by ICT Manager or Senior IT on-call. - Maintain and develop the organisation's Remote Access Solution, including the Citrix Web Portal, the Xenapp Farm Servers and the licensing, provisioning, configuration and issuing of SafeNet keyfobs as directed by the ICT Manager. - Provide frontline technical end user support for all IT Systems via the use and maintenance of the Help Desk Call Management System; interpreting and investigating fault calls and diagnosing and resolving any underlying issues with Hardware or Software using own expertise, liaising with third parties if necessary in order to achieve a satisfactory and timely resolution. - Maintain an accurate inventory in the Help Desk Management System of computer hardware and software used within the organisation, ensuring that any changes are recorded in the System and the maintenance of files on equipment loaned to provide support to users. - Provide maintenance and support of third-party IT hardware and software within the organisation. Manage and liaise with third parties in order to provide timely delivery of new services and equipment and prompt resolution of faults. - Undertake regular site visits for the deployment, reconfiguration, maintenance and emergency repair of IT and Telephony equipment, along with the assessment of requirements for planned/proposed IT developments as directed by ICT Manager. - Assist in the installation, testing, repair and maintenance of all new and existing hardware and software applications in accordance with policies and procedures. - Attend and actively participate in team meetings and work with the IT Manager in order to improve and/or consistently maintain IT Systems and Services. - Propose and implement changes to IT policies and procedures within own work area, in order to improve organisational practice. - To procure ICT consumables via eProc system and monitor and maintain stock control and supplies for IT Department. - Participate in projects as directed by the IT Manager. - Participate in an out-of-hours IT on call rota as required by the organisation. - Attend and actively participate in external or Inter-organisation meetings as directed by the IT Manager." - Participate in the mentoring and training of more junior staff members, including temporary staff and work experience students. Essential Skills: - University Degree or a recognised equivalent professional qualification in an Information Communication and Technology (ICT) discipline and a minimum of 1 years' experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data Switches OR HND or recognised equivalent professional qualification in an Information Communication Technology (ICT) discipline and a minimum of 2 years' experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data Switches OR A minimum of 4 years' experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data Switches. - Working knowledge and experience of Microsoft desktop application software and Windows operating systems. - Practical experience of administrating and supporting an IT Network, including the troubleshooting and configuration of devices such as Hubs, Switches and Routers - Hold a current full driving licence and/or. have access to a form of transport which will permit the applicant to meet the post requirements in full. Relates to any individual who has declared that they have a disability, which debars them from driving. - Working knowledge and experience of Help Desk Management Systems. - Working knowledge and experience of Intranet/Internet Portal Systems and Technologies. - Applicants will be required to participate in the IT on call rota. - Must have good interpersonal skills with the ability to communicate with users at all levels. - Must be capable of clearly interpreting complex technical data and providing detailed advice to both users and commercial suppliers of IT Systems. - Must be capable of working alone and as part of a team. - Must be capable of planning and prioritising workload effectively. If you would like to hear more about this opportunity please get in touch.

Venesky-Brown's client, a public sector organisation in Belfast, is currently looking to recruit an ICT Technician for an initial 3-6 month contract on a rate of £15.33/hour PAYE - working 37.5 hours per week. This role will be based in Belfast. Responsibilities: - In conjunction with the IT Manager and Assistant Director ICT, develop and implement the organisation's IT strategy and related policies in conjunction, to ensure the delivery of effective and efficient IT and Radio/Telephony Services to allow the organisation to achieve its objectives." - Provide end user support and undertake complex fault diagnosis and resolution for the full range of IT Systems within the organisation ensuring that assigned faults are managed in accordance with policies and procedures. - Undertake routine maintenance and fault analysis, diagnosis and resolution for the full range of IT and Telephony Services in use within the organisation. - Provide Primary Frontline support for all of the Hardware and Software used by both of the organisation's Control Rooms and all associated services. - Maintain and develop Active Directory and Email accounts across the organisation as directed by ICT Manager. - Maintain and develop the AVAYA VOIP telephone System and all associated hardware as directed by ICT Manager. - Support and maintain the organisation's Smartphone and Tablet systems, ensuring that individual devices such as iPhones and Blackberries are properly configured and issued to staff and giving appropriate handover training for these. Maintain and develop the Back End BES12 and Airwatch portals/Servers as directed by ICT Manager. - Assist with the Installation, configuration and Management of the various Network Hardware and Switches in use by the organisation. - Assist with the Installation, configuration and Management of the organisation's network Firewalls and the Organisation's Email and Internet Traffic Management systems. - Respond appropriately to any Cybersecurity threats in or out-of-hours and deploy appropriate ICT Cyber measures as directed by ICT Manager or Senior IT on-call. - Maintain and develop the organisation's Remote Access Solution, including the Citrix Web Portal, the Xenapp Farm Servers and the licensing, provisioning, configuration and issuing of SafeNet keyfobs as directed by the ICT Manager. - Provide frontline technical end user support for all IT Systems via the use and maintenance of the Help Desk Call Management System; interpreting and investigating fault calls and diagnosing and resolving any underlying issues with Hardware or Software using own expertise, liaising with third parties if necessary in order to achieve a satisfactory and timely resolution." - Maintain an accurate inventory in the Help Desk Management System of computer hardware and software used within the organisation, ensuring that any changes are recorded in the System and the maintenance of files on equipment loaned to provide support to users. - Provide maintenance and support of third-party IT hardware and software within the organisation. Manage and liaise with third parties in order to provide timely delivery of new services and equipment and prompt resolution of faults." - Undertake regular site visits for the deployment, reconfiguration, maintenance and emergency repair of IT and Telephony equipment, along with the assessment of requirements for planned/proposed IT developments as directed by ICT Manager. - Assist in the installation, testing, repair and maintenance of all new and existing hardware and software applications in accordance with policies and procedures. - Attend and actively participate in team meetings and work with the IT Manager in order to improve and/or consistently maintain IT Systems and Services. - Propose and implement changes to IT policies and procedures within own work area, in order to improve organisational practice. - To procure ICT consumables via eProc system and monitor and maintain stock control and supplies for IT Department. - Participate in projects as directed by the IT Manager. - Participate in an out-of-hours IT on call rota as required by the organisation. - Attend and actively participate in external or Inter-organisation meetings as directed by the IT Manager." - Participate in the mentoring and training of more junior staff members, including temporary staff and work experience students. Essential Skills: - University Degree or a recognised equivalent professional qualification in an Information Communication and Technology (ICT) discipline and a minimum of 1 years' experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data Switches OR HND or recognised equivalent professional qualification in an Information Communication Technology (ICT) discipline and a minimum of 2 years' experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data Switches OR A minimum of 4 years' experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data Switches. - Working knowledge and experience of Microsoft desktop application software and Windows operating systems. - Practical experience of administrating and supporting an IT Network, including the troubleshooting and configuration of devices such as Hubs, Switches and Routers - Hold a current full driving licence and/or. have access to a form of transport which will permit the applicant to meet the post requirements in full Relates to any individual who has declared that they have a disability, which debars them from driving. - Working knowledge and experience of Help Desk Management Systems. - Working knowledge and experience of Intranet/Internet Portal Systems and Technologies. - Applicants will be required to participate in the IT on call rota. - Must have good interpersonal skills with the ability to communicate with users at all levels. - Must be capable of clearly interpreting complex technical data and providing detailed advice to both users and commercial suppliers of IT Systems. - Must be capable of working alone and as part of a team. - Must be capable of planning and prioritising workload effectively. If you would like to hear more about this opportunity please get in touch.

Installation Technician: Networking, Cables, Installation, Configuration Our Global Enterprise client is looking for an Installation Technicians to provide desktop hardware installation services where basic technical skills are required for a service delivery solution. Start Date: August 2025 Duration: 120 Days (initially) Pay Rate: £109/day (PLEASE NOTE: Employer NI is paid for by the client) Total Daily Earnings: £122/day (includes rolled up holiday) IR35 Status: Inside Location: Onsite in any of the following locations: London, Ipswich, Hatfield, Warrington, Thurso, Devon, Newcastle, Sunderland, Glamorgan, Liverpool, Leeds, Glasgow, Dundee, Exeter, Doncaster, Darlington, Cardiff, Bristol, Birmingham, Belfast, Bangor. Responsibilities: Installation Technicians will typically un-box and install kit to desk and connect peripherals, connect cables (eg power and network) and perform any relevant power on self-tests. Basic steps to start automated builds and simple scripted post-login configuration may also be required. Technicians may be asked to work variable shift patterns as business requires. Soft Skills: Flexible approach and ability to work co-operatively within a newly created team environment Should be a self-starter and be able to perform quality assurance and control to create technical deliverables that are error free/with minimal non-functional defects. Experience in operationally supporting large, complex technical environment. Methodical and structured in their approach to tasks. Capability to organise and prioritise tasks Strong interpersonal skills to establish/maintain relationships and interact with team members Strong organisation and time management skills Strong analytical and problem-solving skills To apply for this Installation Technician contract job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.