Subject - Senior Project Technical Lead - Systems Focused - Hardware & Software - NPI - Electronics/RF Engineering Location: Paignton, Devon Designation: On-site or Hybrid (3-4 DPW on-site) - Relocation Package available Salary: Negotiable DOE Benefits: Excellent Start: ASAP The Client - Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. Their automated test and assurance solutions accelerate technology development in the la and ensure new products and services perform in the real world. Their innovative portfolio of products and services address the test, assurance, and automation challenges of a new generation of technologies: 5G, SD-WAN, Cloud, Autonomous Vehicles and beyond. The Candidate - This role would suit a candidate from a technical background, with a Degree in Electronic Engineering, Computer Engineering, Computer Science, or a similar discipline. We are looking for a candidate with demonstrable experience of Project Technical Leadership, New Product Introduction, and System level design including hard and soft elements. The ideal work designation is 3-4 days per week on-site in Paignton Devon, so we do need someone who is commutable to that location, or has a willingness to relocate. The Role - The Project Technical Lead is responsible for all elements of technical project leadership for their assigned projects within the Companies Product development team. This involves leadership of cross functional teams and liaising with various functions throughout the organisation. The individual should be comfortable with taking a leadership position, making decisions and be able to effectively communicate with others. This may also require conflict resolution when it comes to conflicting design decisions around project development. This role also requires Individual contribution towards project delivery. It is important that someone in this role has a good appreciation of overall systems so is able to consider technical leadership for aspects of the project both inside and outside their area of technical expertise. This role will have no functional reports. Please Note - 3 days a week on site in Devon is essential for this role. The company does have an attractive Relocation Package that they will consider on a case by case basis. Duties: Technical Leadership of projects made up of cross discipline engineers at varying levels of seniority. Coordinate and provide technical input into Product Management Team against customer requirements. Determine technical resource required for project execution. Requirements capture. Work with the company's Product Realisation Process (PRP), including all stages of the product life cycle: Concept, Requirements capture, planning/estimation, detailed design, implementation, qualification, and end of life. Liaising with all Design for Excellence leads throughout project duration to gather inputs and ensure actions completed. Leading design review meetings (including gathering required inputs and completing documentation). Completing design review documentation, ensuring Design for Excellence inputs are incorporated. Determine validation and qualification requirements working closely with Product verification team. Providing technical leadership to a cross functional team during the design and development of technical projects. Includes need to understand and account for requirements outside of normal discipline (eg HW and non-engineering teams). Work with Programme Management Office (PMO) to provide technical updates on project progress, monitor risks and execute Project plans. Make decisions around technical implementation of projects. Work with PMO to manage resource contention. Be an individual contributor within projects in areas of engineering discipline, eg Software, hardware, Systems. Consider inputs from all areas of the business required for product launch (eg operations, Global Services, Supply chain, Commercial). Job Requirements: Education and Experience: Degree in Electronic Engineering, Computer Engineering, Computer Science, or a similar discipline. Demonstrable hands-on experience in working within a structured engineering environment that includes Requirements Analysis/Definition, Design/Implementation, Defect Tracking, and Testing. Demonstrable experience of project technical leadership. Demonstrable business acumen skills. General: Excellent interpersonal communication, problem solving, presentation and analytical skills. Team player with highly collaborative and positive attitude. Eager to learn new technologies, self-motivated, energetic approach. Demonstrable mentoring and training experience. Communicates effectively, listens sensitively, adapts communication to audience and fosters effective communication with others. Technical Experience: Experience in handling software engineering delivery, eg Waterfall and AGILE methodologies, Continuous Integration and Delivery. New Product Introduction experience. Knowledge of Project management tools and methods. System level design including hard and soft elements. Initiative and ownership: Initiative step up and take action without being asked. Look for opportunities to make a difference. Resourcefulness adapt to new/difficult situations and devise ways to overcome obstacles. Decisive, determined, and persistent demonstrating both individual and collective ownership. Leading by example and results oriented focus is on getting to the desired outcome. Additional demonstrable leadership traits: Ability to both own and lead multi-disciplinary projects through the Project Realisation Process. Consistent approach. Organisational skills. Creativity original/innovative thinker, ability to go beyond traditional approaches. To apply for this Senior Project Technical Lead permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
13/03/2025
Full time
Subject - Senior Project Technical Lead - Systems Focused - Hardware & Software - NPI - Electronics/RF Engineering Location: Paignton, Devon Designation: On-site or Hybrid (3-4 DPW on-site) - Relocation Package available Salary: Negotiable DOE Benefits: Excellent Start: ASAP The Client - Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. Their automated test and assurance solutions accelerate technology development in the la and ensure new products and services perform in the real world. Their innovative portfolio of products and services address the test, assurance, and automation challenges of a new generation of technologies: 5G, SD-WAN, Cloud, Autonomous Vehicles and beyond. The Candidate - This role would suit a candidate from a technical background, with a Degree in Electronic Engineering, Computer Engineering, Computer Science, or a similar discipline. We are looking for a candidate with demonstrable experience of Project Technical Leadership, New Product Introduction, and System level design including hard and soft elements. The ideal work designation is 3-4 days per week on-site in Paignton Devon, so we do need someone who is commutable to that location, or has a willingness to relocate. The Role - The Project Technical Lead is responsible for all elements of technical project leadership for their assigned projects within the Companies Product development team. This involves leadership of cross functional teams and liaising with various functions throughout the organisation. The individual should be comfortable with taking a leadership position, making decisions and be able to effectively communicate with others. This may also require conflict resolution when it comes to conflicting design decisions around project development. This role also requires Individual contribution towards project delivery. It is important that someone in this role has a good appreciation of overall systems so is able to consider technical leadership for aspects of the project both inside and outside their area of technical expertise. This role will have no functional reports. Please Note - 3 days a week on site in Devon is essential for this role. The company does have an attractive Relocation Package that they will consider on a case by case basis. Duties: Technical Leadership of projects made up of cross discipline engineers at varying levels of seniority. Coordinate and provide technical input into Product Management Team against customer requirements. Determine technical resource required for project execution. Requirements capture. Work with the company's Product Realisation Process (PRP), including all stages of the product life cycle: Concept, Requirements capture, planning/estimation, detailed design, implementation, qualification, and end of life. Liaising with all Design for Excellence leads throughout project duration to gather inputs and ensure actions completed. Leading design review meetings (including gathering required inputs and completing documentation). Completing design review documentation, ensuring Design for Excellence inputs are incorporated. Determine validation and qualification requirements working closely with Product verification team. Providing technical leadership to a cross functional team during the design and development of technical projects. Includes need to understand and account for requirements outside of normal discipline (eg HW and non-engineering teams). Work with Programme Management Office (PMO) to provide technical updates on project progress, monitor risks and execute Project plans. Make decisions around technical implementation of projects. Work with PMO to manage resource contention. Be an individual contributor within projects in areas of engineering discipline, eg Software, hardware, Systems. Consider inputs from all areas of the business required for product launch (eg operations, Global Services, Supply chain, Commercial). Job Requirements: Education and Experience: Degree in Electronic Engineering, Computer Engineering, Computer Science, or a similar discipline. Demonstrable hands-on experience in working within a structured engineering environment that includes Requirements Analysis/Definition, Design/Implementation, Defect Tracking, and Testing. Demonstrable experience of project technical leadership. Demonstrable business acumen skills. General: Excellent interpersonal communication, problem solving, presentation and analytical skills. Team player with highly collaborative and positive attitude. Eager to learn new technologies, self-motivated, energetic approach. Demonstrable mentoring and training experience. Communicates effectively, listens sensitively, adapts communication to audience and fosters effective communication with others. Technical Experience: Experience in handling software engineering delivery, eg Waterfall and AGILE methodologies, Continuous Integration and Delivery. New Product Introduction experience. Knowledge of Project management tools and methods. System level design including hard and soft elements. Initiative and ownership: Initiative step up and take action without being asked. Look for opportunities to make a difference. Resourcefulness adapt to new/difficult situations and devise ways to overcome obstacles. Decisive, determined, and persistent demonstrating both individual and collective ownership. Leading by example and results oriented focus is on getting to the desired outcome. Additional demonstrable leadership traits: Ability to both own and lead multi-disciplinary projects through the Project Realisation Process. Consistent approach. Organisational skills. Creativity original/innovative thinker, ability to go beyond traditional approaches. To apply for this Senior Project Technical Lead permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
ServiceNow Architect - REMOTE EU NATIONALS ONLY for clearance to work on this European Commission Institution client. This is a *Remote* role with an excellent immediate start within a Global Consulting company working on * designing, implementing, and optimizing IT Service Management (ITSM) solutions within ServiceNow Role Overview: As a ServiceNow Architect, you will be an integral part of the architecture team within the project, playing a critical role in designing, implementing, and optimizing IT Service Management (ITSM) solutions within ServiceNow. Your expertise will focus on Service Operation (Incident, Problem, Request, and Event Management) and Service Transition (Change & Configuration Management, CMDB) to ensure efficient and effective IT service delivery. You will work closely with Service Delivery, IT Operations, Change Management teams, and key stakeholders to develop scalable, automated, and compliant solutions tailored to DIGIT's operational needs. This role involves translating business and operational requirements into technical solutions, ensuring ITIL best practices are applied, and enhancing the overall ServiceNow platform capabilities for improved efficiency, automation, and governance. Key Responsibilities: Architecture Development Design and implement ServiceNow ITSM solutions that address Service Operation and Transition needs, ensuring seamless integration with existing IT processes. Define CMDB governance policies, ensuring data accuracy, relationships, reconciliation, and compliance with ITIL best practices. Provide guidance on Change Management policies, ensuring controlled and risk-mitigated changes across the IT landscape. Ensure that ServiceNow solutions support SLA/KPI compliance and processes workflows. Application & Integration Design Lead the development of automated workflows for Incident, Problem, Request, Change, and Configuration Management. Leverage ServiceNow Flow Designer, Workflow Editor, and Orchestration to streamline service processes. Ensure CMDB is effectively integrated with asset management and service discovery solutions. Cost Awareness Optimize ServiceNow implementations to align with budgetary constraints while ensuring maximum operational value. Identify and implement cost-effective automation solutions to reduce manual efforts in IT service processes. Technical Leadership Act as a subject matter expert for ServiceNow ITSM, providing technical leadership to internal teams and stakeholders. Offer guidance on best practices for ServiceNow implementation and ITIL process integration. Act as a technical escalation point for complex ServiceNow issues, assisting in troubleshooting and resolution. Discovery & Solution Implementation Assess existing ITSM processes and recommend enhancements through ServiceNow adoption. Own the ServiceNow architecture and governance throughout the solution life cycle. Work closely with project and engineering teams to ensure the successful delivery of ServiceNow-based solutions. Troubleshooting & Knowledge Sharing Act as a key escalation point for technical issues related to ServiceNow ITSM workflows. Stay updated on emerging trends in ITSM, ITIL best practices, and ServiceNow platform innovations. Share knowledge and expertise with engineering teams, fostering a culture of continuous improvement. Qualifications and Experience: Required Skills 5+ years of experience in ServiceNow architecture and ITSM implementations, with a strong focus on Service Operation & Transition. Extensive hands-on experience with ServiceNow ITSM modules, including Incident, Problem, Request, Change, and Configuration Management (CMDB). Expertise in ServiceNow Scripting (JavaScript, Glide API), REST/SOAP integrations, and UI customization. Strong ITIL knowledge and experience implementing ITIL-based workflows in ServiceNow. (ITIL certification is a plus.) Proven ability to design and implement ServiceNow CMDB governance models, ensuring data integrity and process automation. Experience in large-scale IT operations, preferably in public sector or enterprise IT environments. Strong analytical and problem-solving skills, with a focus on process optimization and automation. Excellent stakeholder management and communication skills, with the ability to translate business requirements into technical solutions. EU citizenship required (please note that EU passport or marriage to EU national is not enough) Language: Fluency in English (written and spoken) is required; proficiency in any other European language is a plus. Desirable Skills ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) ITSM/CMDB/Change Management. Experience working in Agile (SAFe, Scrum) environments. Knowledge of cloud technologies (AWS, Azure, GCP) and their integration with ServiceNow. Familiarity with DevSecOps practices and CI/CD automation. Understanding of enterprise ITSM governance and compliance frameworks. Behavioural skills: Customer-focused, with a problem-solving approach. Ability to communicate complex technical concepts to both technical and non-technical stakeholders. Adapts communication style based on the audience and situation. Works effectively in cross-functional teams, fostering collaboration and knowledge sharing. Proactively identifies opportunities for continuous improvement and automation. Thrives in a fast-paced, evolving IT environment. Please send your CV or call Yasin to discuss further. We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age. We champion differences in technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants are welcome to apply.
13/03/2025
Project-based
ServiceNow Architect - REMOTE EU NATIONALS ONLY for clearance to work on this European Commission Institution client. This is a *Remote* role with an excellent immediate start within a Global Consulting company working on * designing, implementing, and optimizing IT Service Management (ITSM) solutions within ServiceNow Role Overview: As a ServiceNow Architect, you will be an integral part of the architecture team within the project, playing a critical role in designing, implementing, and optimizing IT Service Management (ITSM) solutions within ServiceNow. Your expertise will focus on Service Operation (Incident, Problem, Request, and Event Management) and Service Transition (Change & Configuration Management, CMDB) to ensure efficient and effective IT service delivery. You will work closely with Service Delivery, IT Operations, Change Management teams, and key stakeholders to develop scalable, automated, and compliant solutions tailored to DIGIT's operational needs. This role involves translating business and operational requirements into technical solutions, ensuring ITIL best practices are applied, and enhancing the overall ServiceNow platform capabilities for improved efficiency, automation, and governance. Key Responsibilities: Architecture Development Design and implement ServiceNow ITSM solutions that address Service Operation and Transition needs, ensuring seamless integration with existing IT processes. Define CMDB governance policies, ensuring data accuracy, relationships, reconciliation, and compliance with ITIL best practices. Provide guidance on Change Management policies, ensuring controlled and risk-mitigated changes across the IT landscape. Ensure that ServiceNow solutions support SLA/KPI compliance and processes workflows. Application & Integration Design Lead the development of automated workflows for Incident, Problem, Request, Change, and Configuration Management. Leverage ServiceNow Flow Designer, Workflow Editor, and Orchestration to streamline service processes. Ensure CMDB is effectively integrated with asset management and service discovery solutions. Cost Awareness Optimize ServiceNow implementations to align with budgetary constraints while ensuring maximum operational value. Identify and implement cost-effective automation solutions to reduce manual efforts in IT service processes. Technical Leadership Act as a subject matter expert for ServiceNow ITSM, providing technical leadership to internal teams and stakeholders. Offer guidance on best practices for ServiceNow implementation and ITIL process integration. Act as a technical escalation point for complex ServiceNow issues, assisting in troubleshooting and resolution. Discovery & Solution Implementation Assess existing ITSM processes and recommend enhancements through ServiceNow adoption. Own the ServiceNow architecture and governance throughout the solution life cycle. Work closely with project and engineering teams to ensure the successful delivery of ServiceNow-based solutions. Troubleshooting & Knowledge Sharing Act as a key escalation point for technical issues related to ServiceNow ITSM workflows. Stay updated on emerging trends in ITSM, ITIL best practices, and ServiceNow platform innovations. Share knowledge and expertise with engineering teams, fostering a culture of continuous improvement. Qualifications and Experience: Required Skills 5+ years of experience in ServiceNow architecture and ITSM implementations, with a strong focus on Service Operation & Transition. Extensive hands-on experience with ServiceNow ITSM modules, including Incident, Problem, Request, Change, and Configuration Management (CMDB). Expertise in ServiceNow Scripting (JavaScript, Glide API), REST/SOAP integrations, and UI customization. Strong ITIL knowledge and experience implementing ITIL-based workflows in ServiceNow. (ITIL certification is a plus.) Proven ability to design and implement ServiceNow CMDB governance models, ensuring data integrity and process automation. Experience in large-scale IT operations, preferably in public sector or enterprise IT environments. Strong analytical and problem-solving skills, with a focus on process optimization and automation. Excellent stakeholder management and communication skills, with the ability to translate business requirements into technical solutions. EU citizenship required (please note that EU passport or marriage to EU national is not enough) Language: Fluency in English (written and spoken) is required; proficiency in any other European language is a plus. Desirable Skills ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) ITSM/CMDB/Change Management. Experience working in Agile (SAFe, Scrum) environments. Knowledge of cloud technologies (AWS, Azure, GCP) and their integration with ServiceNow. Familiarity with DevSecOps practices and CI/CD automation. Understanding of enterprise ITSM governance and compliance frameworks. Behavioural skills: Customer-focused, with a problem-solving approach. Ability to communicate complex technical concepts to both technical and non-technical stakeholders. Adapts communication style based on the audience and situation. Works effectively in cross-functional teams, fostering collaboration and knowledge sharing. Proactively identifies opportunities for continuous improvement and automation. Thrives in a fast-paced, evolving IT environment. Please send your CV or call Yasin to discuss further. We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age. We champion differences in technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants are welcome to apply.
Job Title: DAP Architect Job Summary: Responsible for designing, implementing, and managing digital adoption solutions such as WalkMe, SAP Enable Now, Whatfix, UserLane, Oracle Guided Learning, etc., to drive user behaviour change, including tooling feasibility, requirement gathering and integration. Requires a unique blend of technical expertise, user-centric design thinking, and strong stakeholder management skills. Responsible for understanding client business needs, translating them into effective DAP strategies, and leading the technical implementation of solutions using platforms like WalkMe, SAP Enable Now, Whatfix, and others. Key Responsibilities: Lead discovery sessions with clients to understand their business challenges and define DAP requirements. Design and develop innovative DAP solutions, including the creation of interactive walkthroughs, training materials, and in-app guidance. Determine the optimal hosting and deployment strategy for the DAP solution, considering factors like security, scalability, and integration with existing IT infrastructure. Collaborate with client technical teams to ensure seamless integration with existing systems and applications. Develop prototypes and mock-ups to effectively communicate design concepts and gather feedback from stakeholders. Conduct user research and persona development to understand user needs and preferences. Communicate effectively with stakeholders at all levels, including business users, IT teams, and executive leadership. Conduct solution walkthroughs and training sessions to ensure user adoption and knowledge transfer. Build strong relationships with clients and internal teams to foster collaboration and drive project success. Lead cross-functional teams in project execution, ensuring timely delivery and alignment with client objectives. Monitor and report on project progress, identifying and addressing any issues or risks. Foster strong relationships with stakeholders, ensuring their needs and expectations are met. Continuously evaluate and improve digital adoption strategies to maximize user productivity and satisfaction. Certifications/Trainings: Must have at a minimum one of: WalkMe DAP Advisor, DAP Analytics I & II, DAP Builder I & II, DAP Consultant, DAP Delivery Consultant, DAP Delivery Engineer, DAP Program Manager I, Whatfix certifications Primary Skills: Consulting & Strategy: Digital Adoption Strategy Development, Business Transformation, Solution Design & Implementation, Stakeholder Engagement. User Experience & Change Management: User Research, Designing Learning Paths, Change Management Frameworks, Behaviour Change Strategies. Project Management: Cross-Functional Team Leadership, Client-Focused Delivery, Alignment with Organizational Objectives. Technical Acumen: Able to articulate technical and functional aspects of DAP into simpler terms for ease of understanding by other non-technical project roles. Demonstrate a strong working knowledge of web technologies (HTML, CSS, JavaScript) and integration methods (APIs, webhooks). please send in your latest CV LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
13/03/2025
Project-based
Job Title: DAP Architect Job Summary: Responsible for designing, implementing, and managing digital adoption solutions such as WalkMe, SAP Enable Now, Whatfix, UserLane, Oracle Guided Learning, etc., to drive user behaviour change, including tooling feasibility, requirement gathering and integration. Requires a unique blend of technical expertise, user-centric design thinking, and strong stakeholder management skills. Responsible for understanding client business needs, translating them into effective DAP strategies, and leading the technical implementation of solutions using platforms like WalkMe, SAP Enable Now, Whatfix, and others. Key Responsibilities: Lead discovery sessions with clients to understand their business challenges and define DAP requirements. Design and develop innovative DAP solutions, including the creation of interactive walkthroughs, training materials, and in-app guidance. Determine the optimal hosting and deployment strategy for the DAP solution, considering factors like security, scalability, and integration with existing IT infrastructure. Collaborate with client technical teams to ensure seamless integration with existing systems and applications. Develop prototypes and mock-ups to effectively communicate design concepts and gather feedback from stakeholders. Conduct user research and persona development to understand user needs and preferences. Communicate effectively with stakeholders at all levels, including business users, IT teams, and executive leadership. Conduct solution walkthroughs and training sessions to ensure user adoption and knowledge transfer. Build strong relationships with clients and internal teams to foster collaboration and drive project success. Lead cross-functional teams in project execution, ensuring timely delivery and alignment with client objectives. Monitor and report on project progress, identifying and addressing any issues or risks. Foster strong relationships with stakeholders, ensuring their needs and expectations are met. Continuously evaluate and improve digital adoption strategies to maximize user productivity and satisfaction. Certifications/Trainings: Must have at a minimum one of: WalkMe DAP Advisor, DAP Analytics I & II, DAP Builder I & II, DAP Consultant, DAP Delivery Consultant, DAP Delivery Engineer, DAP Program Manager I, Whatfix certifications Primary Skills: Consulting & Strategy: Digital Adoption Strategy Development, Business Transformation, Solution Design & Implementation, Stakeholder Engagement. User Experience & Change Management: User Research, Designing Learning Paths, Change Management Frameworks, Behaviour Change Strategies. Project Management: Cross-Functional Team Leadership, Client-Focused Delivery, Alignment with Organizational Objectives. Technical Acumen: Able to articulate technical and functional aspects of DAP into simpler terms for ease of understanding by other non-technical project roles. Demonstrate a strong working knowledge of web technologies (HTML, CSS, JavaScript) and integration methods (APIs, webhooks). please send in your latest CV LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
ABOUT YOU We are looking for a highly skilled Tech & Product Manager with a strong background in change and delivery (Agile way of working) and a deep understanding of the tech landscape and processes . The ideal candidate has expertise in product management, consultancy, and stakeholder management , especially at the C-level . You have a passion for driving transparency, efficiency, and standardization across technology domains. WHAT ARE YOU GOING TO DO Act as a strategic partner for Tech domains across the Group to improve transparency and efficiency . Translate centralized goals into pragmatic, low-bureaucracy implementations for different domains. Work closely with engineering teams, senior leadership, and product owners to drive implementation strategies. Define and implement a digital product data model , focusing on: Product and service definitions (linked to product catalog & standards). Backlog management methodologies and program steering (aligned with COO/C&T WoW central team). Organizational structure and delivery models (in collaboration with C&T WoW central team). Drive continuous innovation , identifying new tools, methods, and capabilities to accelerate delivery. AN IDEAL PROFILE WOULD BE Experience: 5-10 years of experience in product management, change management, and delivery within complex IT landscapes. Proven expertise in stakeholder management at C-level , influencing strategic decisions. Strong background in organizational transformation and product life cycle management . Consultancy experience, including workshop facilitation, roadmaps, and implementation strategies across multiple teams. Skills: Deep knowledge of Lean, Agile, analytics, and operating models . Ability to advise and guide senior leadership on improving organizational effectiveness . Strong resilience and adaptability in complex, rapidly evolving environments. Understanding of ING's tech and organizational structure is a plus. Excellent communication and negotiation skills in English . A continuous learning and improvement mindset . Education & Certifications: Master's or bachelor's degree in a relevant field. Certifications in Lean, Agile, and BusDevOps are a plus.
13/03/2025
Project-based
ABOUT YOU We are looking for a highly skilled Tech & Product Manager with a strong background in change and delivery (Agile way of working) and a deep understanding of the tech landscape and processes . The ideal candidate has expertise in product management, consultancy, and stakeholder management , especially at the C-level . You have a passion for driving transparency, efficiency, and standardization across technology domains. WHAT ARE YOU GOING TO DO Act as a strategic partner for Tech domains across the Group to improve transparency and efficiency . Translate centralized goals into pragmatic, low-bureaucracy implementations for different domains. Work closely with engineering teams, senior leadership, and product owners to drive implementation strategies. Define and implement a digital product data model , focusing on: Product and service definitions (linked to product catalog & standards). Backlog management methodologies and program steering (aligned with COO/C&T WoW central team). Organizational structure and delivery models (in collaboration with C&T WoW central team). Drive continuous innovation , identifying new tools, methods, and capabilities to accelerate delivery. AN IDEAL PROFILE WOULD BE Experience: 5-10 years of experience in product management, change management, and delivery within complex IT landscapes. Proven expertise in stakeholder management at C-level , influencing strategic decisions. Strong background in organizational transformation and product life cycle management . Consultancy experience, including workshop facilitation, roadmaps, and implementation strategies across multiple teams. Skills: Deep knowledge of Lean, Agile, analytics, and operating models . Ability to advise and guide senior leadership on improving organizational effectiveness . Strong resilience and adaptability in complex, rapidly evolving environments. Understanding of ING's tech and organizational structure is a plus. Excellent communication and negotiation skills in English . A continuous learning and improvement mindset . Education & Certifications: Master's or bachelor's degree in a relevant field. Certifications in Lean, Agile, and BusDevOps are a plus.
Solution Architect Reports To: Lead Architect Overview The Digital Design function manages and defines a conceptual architectural blueprint of digital technology, structure, and operation to achieve and evolve organizational objectives effectively. The team comprises an Enterprise Architect, Solution Architects, and Business Analysts. As a Solution Architect, you will manage architectural principles related to design, implementation, security, and business technologies, ensuring efficiency and efficacy through collaboration with colleagues and team members to design IT solutions. Responsibilities Serve as a technical leader with a deep understanding of business goals, processes, and enterprise architecture to conceptualize and create solution architecture designs that meet business needs and align with existing architectures. Enhance and accelerate projects while ensuring alignment with the standards and reference architectures defined by technical domains and enterprise architects. Collaborate closely with delivery leads, project managers, business analysts, technical architects, and external vendors to deliver the architectural design of technology solutions. Ensure compatibility and alignment of proposed solutions with the digital design enterprise architecture. Review and validate digital delivery and third-party technical designs to ensure alignment with enterprise and solution architecture. Populate and maintain the solution architecture repository to ensure all solution designs are documented. Work in an agile team to incrementally develop the solution and support team members. Identify, manage, and mitigate all technical risks that could impact the directorate and the organization's objectives. Behaviours Co-creating: Collaborates to generate the best ideas and solutions for the organization, its stakeholders, and its staff. Evolving: Focuses on continuous improvement and innovation to create a better future. Aligning: Concentrates on what is in the best interests of the organization and its stakeholders, positively aligning with the overall strategy. Qualifications Educated to degree level, or equivalent, in software engineering, software testing, computer science, or computing infrastructure. TOGAF certification is desirable. Background & Experience Extensive experience in at least two IT disciplines (such as technical architecture, network management, application development, Middleware, information analysis, database management, or operations) in a multitier environment, or significant experience in business analysis or business strategic planning. Experience with public, private, and hybrid cloud environments and design is desirable. Skills Framework for the Information Age (SFIA) - IT Skills & Competencies Strategic Planning (Level 5): Ensures adherence to the strategic management approach and timetables, collates information, and creates reports to support strategy management processes. Develops and communicates plans to drive the strategy forward. Information Governance (Level 5): Understands the implications of internal and external information and makes decisions based on that information, including the need for system changes. Reviews new change proposals and provides specialist advice on information and records management. Consultancy (Level 5): Takes responsibility for understanding client requirements, collecting data, delivering analysis, and resolving problems. Identifies, evaluates, and recommends options, implementing solutions if required. Specialist Advice (Level 5): Maintains recognized expert-level knowledge in one or more identifiable specialisms, providing definitive and expert advice. Enterprise and Business Architecture (Level 5): Contributes to creating and reviewing a systems capability strategy that meets strategic business requirements, developing models and plans to execute the strategy. Emerging Technology Monitoring (Level 5): Monitors external environments to gather intelligence on emerging technologies, assesses their impacts, and creates reports and technology roadmaps. Solution Architecture (Level 5): Leads the development of solution architectures in specific business, infrastructure, or functional areas, ensuring the correct application of tools, methods, and technical strategies. Commitment to Equality, Diversity, and Inclusion (EDI) We are committed to advancing equality, diversity, and inclusion (EDI). This includes achieving greater diversity within our workforce and creating an inclusive working environment. We strive for a collaborative and innovative culture that adapts to the changing needs of our clients, with EDI at its core. In this role, you can expect to contribute to and challenge how we address equity disparities, embrace diversity, and become more inclusive. Our shortlisting and interview panels aim to be diverse in terms of gender, age, ethnicity, nationality, and socio-economic background. This is an excellent opportunity for an experienced Solution Architect to join a dynamic team and make a significant impact on our digital transformation journey. Apply today to be part of an organization that values innovation, collaboration, and continuous improvement. Alternatively send your CV to (see below) and one of the team will be in touch.
11/03/2025
Full time
Solution Architect Reports To: Lead Architect Overview The Digital Design function manages and defines a conceptual architectural blueprint of digital technology, structure, and operation to achieve and evolve organizational objectives effectively. The team comprises an Enterprise Architect, Solution Architects, and Business Analysts. As a Solution Architect, you will manage architectural principles related to design, implementation, security, and business technologies, ensuring efficiency and efficacy through collaboration with colleagues and team members to design IT solutions. Responsibilities Serve as a technical leader with a deep understanding of business goals, processes, and enterprise architecture to conceptualize and create solution architecture designs that meet business needs and align with existing architectures. Enhance and accelerate projects while ensuring alignment with the standards and reference architectures defined by technical domains and enterprise architects. Collaborate closely with delivery leads, project managers, business analysts, technical architects, and external vendors to deliver the architectural design of technology solutions. Ensure compatibility and alignment of proposed solutions with the digital design enterprise architecture. Review and validate digital delivery and third-party technical designs to ensure alignment with enterprise and solution architecture. Populate and maintain the solution architecture repository to ensure all solution designs are documented. Work in an agile team to incrementally develop the solution and support team members. Identify, manage, and mitigate all technical risks that could impact the directorate and the organization's objectives. Behaviours Co-creating: Collaborates to generate the best ideas and solutions for the organization, its stakeholders, and its staff. Evolving: Focuses on continuous improvement and innovation to create a better future. Aligning: Concentrates on what is in the best interests of the organization and its stakeholders, positively aligning with the overall strategy. Qualifications Educated to degree level, or equivalent, in software engineering, software testing, computer science, or computing infrastructure. TOGAF certification is desirable. Background & Experience Extensive experience in at least two IT disciplines (such as technical architecture, network management, application development, Middleware, information analysis, database management, or operations) in a multitier environment, or significant experience in business analysis or business strategic planning. Experience with public, private, and hybrid cloud environments and design is desirable. Skills Framework for the Information Age (SFIA) - IT Skills & Competencies Strategic Planning (Level 5): Ensures adherence to the strategic management approach and timetables, collates information, and creates reports to support strategy management processes. Develops and communicates plans to drive the strategy forward. Information Governance (Level 5): Understands the implications of internal and external information and makes decisions based on that information, including the need for system changes. Reviews new change proposals and provides specialist advice on information and records management. Consultancy (Level 5): Takes responsibility for understanding client requirements, collecting data, delivering analysis, and resolving problems. Identifies, evaluates, and recommends options, implementing solutions if required. Specialist Advice (Level 5): Maintains recognized expert-level knowledge in one or more identifiable specialisms, providing definitive and expert advice. Enterprise and Business Architecture (Level 5): Contributes to creating and reviewing a systems capability strategy that meets strategic business requirements, developing models and plans to execute the strategy. Emerging Technology Monitoring (Level 5): Monitors external environments to gather intelligence on emerging technologies, assesses their impacts, and creates reports and technology roadmaps. Solution Architecture (Level 5): Leads the development of solution architectures in specific business, infrastructure, or functional areas, ensuring the correct application of tools, methods, and technical strategies. Commitment to Equality, Diversity, and Inclusion (EDI) We are committed to advancing equality, diversity, and inclusion (EDI). This includes achieving greater diversity within our workforce and creating an inclusive working environment. We strive for a collaborative and innovative culture that adapts to the changing needs of our clients, with EDI at its core. In this role, you can expect to contribute to and challenge how we address equity disparities, embrace diversity, and become more inclusive. Our shortlisting and interview panels aim to be diverse in terms of gender, age, ethnicity, nationality, and socio-economic background. This is an excellent opportunity for an experienced Solution Architect to join a dynamic team and make a significant impact on our digital transformation journey. Apply today to be part of an organization that values innovation, collaboration, and continuous improvement. Alternatively send your CV to (see below) and one of the team will be in touch.
Principal Systems Engineer - Galway Job Description: Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Centre platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis. The Expertise You Have Minimum 10 years' experience preference in the voice/telephony area Strong leadership and organizational skills Excellent communication and presentation skills with strong problem solving and analytical skills Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity. Familiar with data communication protocols such as Web, telephony, and other protocols: HTTP, SIP, TLS/SSL, TCP/IP, SNMP, LDAP, RDP, SDP Familiarity with Docker and container-based development and deployment practices Experience with CI/CD pipelines and utilizing uDeploy and/or Ansible Proficiency managing, configuring and tuning Linux operating systems Working knowledge of VoIP, SIP and data applications/networking Provision new services/technologies, providing cost effective telecommunications systems and technology options/solutions Examine customer needs to determine the best telecommunications equipment/service(s) and/or solution(s) to meet their needs Softphone software installs, configuration and troubleshooting System backups and reboots Documentation of process and procedures as assigned Ability to troubleshoot problems, perform dev unit testing/quality assurance, and support user acceptance testing to ensure successful project implementations. Provide the appropriate level of documentation and transition information for project efforts for application support and knowledge sharing as desired by methodology. Experience supporting 24/7, continuous availability production environments The Skills that are Key to this role You own the outcome by taking personal accountability for delivering strong results You can collaborate with others in a team-oriented, fast-paced environment You create clean and testable code that can be used as an example to less experienced engineers You question the way things are done, always seeking to improve the productivity of the team You can make the complex understandable. Solve complex problems, not just detect them You believe automation is key to produce high quality software at an increasingly faster pace Passion and intellectually curiosity to learn new technologies and business areas Translate architectural standards into application-level design Creating intuitive solutions to real world business problems Excellent facilitation, influencing and negotiation skills Excellent communication skills, both through written and verbal channels Excellent collaboration skills to work with multiple teams in the organization and understand when and how to escalate The Value You Deliver Guiding/developing, communicating and overseeing implementation of high-level and low-level design in compliance to roadmap, architecture and design standards defined by Business Unit Working closely with business and technology teams to help increase speed of delivery, improve quality of code, improve production stability and availability Collaborating in an autonomous team, owning all aspects of delivery (Coding, Quality, DevSecOps) as well as helping to transform the devops, provisioning, testing and operational capabilities of the platform Simplifying the complex through consistency, refactoring and repeatability Helping in developing and executing operational stability practices supporting the Associate Experience within the Call Centres and Investment Centres Improving monitoring & telemetry of applications, platforms and service interdependences allowing Service Desk and Support teams to be proactive vs reactive Helping lead support teams through incident management and crisis management Leading end to end sub initiatives Supporting and communicating relevant IT governance policies, procedures, and processes
11/03/2025
Full time
Principal Systems Engineer - Galway Job Description: Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Centre platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis. The Expertise You Have Minimum 10 years' experience preference in the voice/telephony area Strong leadership and organizational skills Excellent communication and presentation skills with strong problem solving and analytical skills Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity. Familiar with data communication protocols such as Web, telephony, and other protocols: HTTP, SIP, TLS/SSL, TCP/IP, SNMP, LDAP, RDP, SDP Familiarity with Docker and container-based development and deployment practices Experience with CI/CD pipelines and utilizing uDeploy and/or Ansible Proficiency managing, configuring and tuning Linux operating systems Working knowledge of VoIP, SIP and data applications/networking Provision new services/technologies, providing cost effective telecommunications systems and technology options/solutions Examine customer needs to determine the best telecommunications equipment/service(s) and/or solution(s) to meet their needs Softphone software installs, configuration and troubleshooting System backups and reboots Documentation of process and procedures as assigned Ability to troubleshoot problems, perform dev unit testing/quality assurance, and support user acceptance testing to ensure successful project implementations. Provide the appropriate level of documentation and transition information for project efforts for application support and knowledge sharing as desired by methodology. Experience supporting 24/7, continuous availability production environments The Skills that are Key to this role You own the outcome by taking personal accountability for delivering strong results You can collaborate with others in a team-oriented, fast-paced environment You create clean and testable code that can be used as an example to less experienced engineers You question the way things are done, always seeking to improve the productivity of the team You can make the complex understandable. Solve complex problems, not just detect them You believe automation is key to produce high quality software at an increasingly faster pace Passion and intellectually curiosity to learn new technologies and business areas Translate architectural standards into application-level design Creating intuitive solutions to real world business problems Excellent facilitation, influencing and negotiation skills Excellent communication skills, both through written and verbal channels Excellent collaboration skills to work with multiple teams in the organization and understand when and how to escalate The Value You Deliver Guiding/developing, communicating and overseeing implementation of high-level and low-level design in compliance to roadmap, architecture and design standards defined by Business Unit Working closely with business and technology teams to help increase speed of delivery, improve quality of code, improve production stability and availability Collaborating in an autonomous team, owning all aspects of delivery (Coding, Quality, DevSecOps) as well as helping to transform the devops, provisioning, testing and operational capabilities of the platform Simplifying the complex through consistency, refactoring and repeatability Helping in developing and executing operational stability practices supporting the Associate Experience within the Call Centres and Investment Centres Improving monitoring & telemetry of applications, platforms and service interdependences allowing Service Desk and Support teams to be proactive vs reactive Helping lead support teams through incident management and crisis management Leading end to end sub initiatives Supporting and communicating relevant IT governance policies, procedures, and processes
ServiceNow Senior Technical Consultant required to work at an leading ServiceNow Implementation Partner to work across a range of interesting and complex implementation projects on a permanent basis with work split between home and London. Joining a growing and industry-leading group of consultants you will be responsible for implementing ServiceNow for various customers from initial engagement through to delivery. You will therefore be required to have strong business-facing and technical skills; from advising on possible solutions and running requirements gathering workshops, through to hands on development and configuring the platform using JavaScript, HTML, and AngularJS. Ideally, the successful candidate will have prior experience in a consulting role and hold ServiceNow certifications such as CSA and CIS (preferably across multiple product lines). Successful candidates will be technical, engaging and adaptable; with the ability to push themselves and be self-sufficient in a fast-moving environment. There is an excellent working culture; with importance placed on the social and collaborative aspects, as well as the technical nature of the role, and is a great opportunity to join an excellent consultancy as part of an incredibly impressive team. By applying to this advert, you are giving Xcede authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. A copy of our Privacy notice is available on our website for further details. Xcede is acting as an Employment Business in relation to this vacancy.
11/03/2025
Full time
ServiceNow Senior Technical Consultant required to work at an leading ServiceNow Implementation Partner to work across a range of interesting and complex implementation projects on a permanent basis with work split between home and London. Joining a growing and industry-leading group of consultants you will be responsible for implementing ServiceNow for various customers from initial engagement through to delivery. You will therefore be required to have strong business-facing and technical skills; from advising on possible solutions and running requirements gathering workshops, through to hands on development and configuring the platform using JavaScript, HTML, and AngularJS. Ideally, the successful candidate will have prior experience in a consulting role and hold ServiceNow certifications such as CSA and CIS (preferably across multiple product lines). Successful candidates will be technical, engaging and adaptable; with the ability to push themselves and be self-sufficient in a fast-moving environment. There is an excellent working culture; with importance placed on the social and collaborative aspects, as well as the technical nature of the role, and is a great opportunity to join an excellent consultancy as part of an incredibly impressive team. By applying to this advert, you are giving Xcede authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. A copy of our Privacy notice is available on our website for further details. Xcede is acting as an Employment Business in relation to this vacancy.