Mercator Digital
19/06/2024
My Client is a User Insights Company and they are looking for a UX Pricing Coordinator. Job Summary AS Delivery are a team of participant sourcing experts who have a deep understanding of recruitment challenges, screener design, recruitment approaches, profiles and panel providers for their assigned vertical. This internal-facing role will manage the execution of recruitment pricing estimates for online UX research studies while cultivating strong relationships with internal stakeholders. This position is responsible for managing multiple projects simultaneously. This is a multi-faceted role which combines elements of pricing calculations, credit investigations, and thoughtful written and verbal responses; there is never a dull moment! Job Responsibilities Consult with internal teams to understand the business objective on a client's recruitment needs Based on the project scope provided by the client, find the most appropriate supplier to provide our client with sample that will suit their needs Review pricing and apply proper margin to meet the company's requirements Provide a clear and thorough proposal to our internal stakeholders, ensuring they understand what we can or cannot deliver Proactively contact internal stakeholders to provide consultative updates throughout all stages of the estimate process Ensure all pricing estimate components and deliverables are completed on-time and within budget Become an expert on our internal credit consumption reporting structure & provide support to our operational team when inquiries arise Maintain day-to-day communication with internal stakeholders Manage scope creep through change orders, phased delivery or other methods Work with stakeholders to ensure changes are understood, approved, and documented Provide support for project managers. Stay on top of new product offerings/enhancements and how that impacts you and your customer. Main Accountabilities: Liaise with our external market research partners and with our internal panel team, to get costs for UX test participants Provide feasibility and costs to their customers and internal teams (using Zendesk, and Google sheets) Prepare pricing and feasibility sheets for customers Make sure customers are charged correctly (on Salesforce) Work within our data and security guidelines Have fun and enjoy the journey! Knowledge of Market Research, Panel or UX/CX Industry 1 to 2 years of applicable experience, preferable in panel management, sampling or fieldwork management for a panel company. Equivalent experience in online market research, advertising agency, digital marketing or complex project management may be considered. Feasibility and pricing experience a plus. Excellent communication skills - specifically how to distill issues, manage stakeholder expectations, act as a trusted advisor and communicate in a timely manner under pressure. Demonstrated high level of client service with internal and/or external customers Ability to thrive in a team-oriented, collaborative environment, coordinating a variety of roles and resources to bring projects to fruition Ability to establish and strengthen long-term relationships with internal stakeholders at all levels of the organization Detail oriented with strong organization and problem-solving skills Experience in using MS Excel and Google Sheets for database management and data manipulation. Proficient using Word, Excel and PowerPoint Google workplace a plus Salesforce experience a plus Userzoom platform experience a plus Zendesk experience a plus BA/BS Degree in Business, Marketing, or related field. Degree in User Research and Design a plus Or an equivalent combination of education, experience and/or training