10 joburi disponibile

*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a ForgeRock IAM Engineer. This engineer will focus on ForgeRock Identity Suite using OAuth methodologies in Linux/Windows enterprise environment. This engineer will support, administer, integrate, and configure the ForgeRock Identity Products. Responsibilities Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Qualifications Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience with ForgeRock Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc) Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS)

*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a ForgeRock IAM Engineer. This engineer will focus on ForgeRock Identity Suite using OAuth methodologies in Linux/Windows enterprise environment. This engineer will support, administer, integrate, and configure the ForgeRock Identity Products. Responsibilities Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Qualifications Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience with ForgeRock Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc) Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS)

Associate Customer Success Manager - IT MSP - £25,000 - £30,000 - Hybrid/Surrey (1 day/week) Do you want a role that will provide you with an outstanding career path (into Customer Success Management, Account Management, Pre-sales etc) Are you passionate about building and nurturing client relationships Do you want access to unlimited training and development Opportunity to work at a Top Leading Solution Provider working as an Associate Customer Success Manager. A massive opportunity to support a portfolio of subscription-based clients across Microsoft 365 and Cisco services. You'll help ensure each client, receives consistent communication, reporting, and visible value. Main Responsibilities: Act as day-to-day contact for your assigned clients Run quarterly check-ins and renewal reviews Share usage tips (Microsoft 365, Cisco) Create and send service reports (usage, uptime, cases) Track contracts, licences, and expiries Escalate issues and keep CRM/tools updated Spot upsell/support opportunities Requirements: 1-3 years' experience in a client-facing or support role Strong communication and organisational skills Basic understanding of Microsoft 365 and Cisco Comfortable using reporting tools like Excel or Power BI Keen to learn, grow, and build product knowledge This is a fantastic opportunity at a leading IT solution provider, to help manage a set amount of key accounts through nurturing the relationship. This is an outstanding opportunity to grow a career into Customer Success Management or Account Management or Pre-sales etc. Associate Customer Success Manager - IT MSP - £25,000 - £30,000 - Hybrid/Surrey (1 day/week)

Job Title: Service Delivery Manager (Bilingual - French & English) We are seeking an experienced and proactive Service Delivery Manager who is fluent in both French and English to oversee and optimize service delivery operations across our client accounts. This role is responsible for ensuring high-quality service, customer satisfaction, and continuous improvement in service delivery performance. Key Responsibilities: Manage end-to-end service delivery for assigned clients, ensuring services are delivered on time, within scope, and at the highest quality standards. Act as the primary point of contact for client stakeholders, developing strong relationships and understanding their business needs. Lead regular service reviews, provide performance reports, and drive improvements based on feedback and KPIs. Coordinate with internal teams (technical support, operations, project management) to resolve issues and ensure seamless service delivery. Identify risks and proactively implement mitigation strategies. Oversee SLA compliance and escalate issues as necessary. Contribute to the development of best practices and process improvements. Facilitate communication between French- and English-speaking clients, stakeholders, and internal teams. Education & Experience: Bachelor's degree in Business, IT, or a related field (or equivalent experience). Minimum 3-5 years' experience in a service delivery or client-facing operations role. Experience in managing SLAs and working with cross-functional teams. Previous experience in a bilingual (French/English) service environment is a strong asset. Skills & Competencies: Excellent interpersonal and communication skills in both languages. Strong problem-solving, negotiation, and organizational abilities. Client-focused with a commitment to service excellence. Ability to manage multiple priorities and work under pressure.

Senior HPE NonStop (Tandem) Systems Manager Anywhere Worldwide Due to increased demand for our services, TCM, one of the world's leading providers of HPE NonStop system services, is looking for an experienced Senior HPE NonStop Systems Manager to join our growing team. This is a dynamic, challenging, and rewarding role that offers the flexibility of working remotely from your own home while being an integral part of our virtual NonStop Centre of Excellence Team . You'll have the opportunity to support our global customers, playing a key role in managing, upgrading, and improving their HPE NonStop systems. As a Senior Systems Manager, you will help ensure the stability, security, and continuous enhancement of critical systems, enabling customers to seamlessly run their mission-critical applications. Key Responsibilities: System Administration & Management : Lead the administration of HPE NonStop systems, ensuring peak performance, security, and uptime. Upgrade & Migration Management : Oversee patch management, system upgrades, and migrations to the latest HPE NonStop versions. Customization & Optimization : Identify opportunities to modify, improve, and customize systems to meet customer needs, ensuring they stay ahead of technological advancements. Security Management : Implement and manage SSL/SSH configurations, securing system integrity and compliance. Team Collaboration : Work alongside other experts in the field to deliver solutions that support mission-critical environments for global clients. Client Interaction : Work closely with customers to address specific technical needs, offering excellent customer service and solutions. Essential Skills & Experience: Guardian Expertise : Advanced experience with standard Guardian products (eg, FUP, SCF, etc.). OSS Subsystem Management : Strong knowledge of OSS Subsystem, including filesets management. Security & Configuration : Hands-on experience with SSL/SSH configuration and management. Database & Pathway Management : In-depth experience with Pathway, SQL/MP, SQL/MX, and Enscribe file management. Patch Management & OS Upgrades : Proven experience managing patching processes and operating system upgrades within HPE NonStop environments. Java & Webserver Management : Expertise in Java and ITP Webserver management. Desirable Skills (But Not Essential): XYPRO Products : Experience configuring and managing XYPRO products such as XAC, XUA, and XMA. Virtual Backbox : Knowledge of HPE (ETI-NET) Virtual Backbox, VTC, and VTR configurations. Why Join TCM? At TCM, we're committed to delivering excellence and innovation in HPE NonStop systems, offering you the opportunity to work with cutting-edge technology and be part of a global team of experts. We value self-motivation, innovation, and customer excellence, providing a collaborative environment where you can grow professionally. You'll play a vital role in driving success for our clients and advancing the technical capabilities of our systems. We offer: A dynamic, challenging, and rewarding client-facing role with a global impact. Remote working flexibility from anywhere in the world. Competitive salary based on experience and excellent career growth opportunities. The chance to work with industry-leading professionals and expand your expertise in HPE NonStop systems. How to Apply: If you're an experienced Senior HPE NonStop Systems Manager with the skills and passion to make a difference, we'd love to hear from you. Please send your CV and a cover letter detailing your experience and why you're a great fit for the role. Salary negotiable based on experience.

Platform Engineering Delivery Lead - In-depth experience and understanding of Observability and SRE Practices Permanent Hybrid - London, flexible working, generally 1-2 days per week onsite in London Bridge About GlobalLogic GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution - helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services. The Role At GlobalLogic are seeking an experienced and senior level Platform Engineering leader with a hands-on engineering background and an in-depth experience and understanding of Observability and SRE Practices. In this role you will need to be able to articulate the business benefits that Observability and SRE provide to our clients and take on the responsibility of handling client engagements from both technical and business perspectives, whilst taking ownership of client engagements from technical perspective and supporting technical pre-sales activities. Responsibilities: Client Engagements: Take ownership of client engagements from technical and business perspectives, ensuring successful delivery and fostering strong client relationships. Technical Pre-Sales: Support technical pre-sales activities, including understanding customer requirements, developing proposals, and crafting Statements of Work (SoWs). Capability Building: Contribute to building GlobalLogic's global delivery capability to support customers and partners effectively. Hands-On Contribution: Provide hands-on technical guidance and validation during client projects to ensure high-quality delivery. Stakeholder Management: Manage stakeholders, identify new opportunities, and develop lasting client relationships. Team Mentorship: Foster team growth by mentoring and supporting team members, prioritising people-first leadership. Hiring and Scaling: Play an active role in the hiring process to ensure the team scales effectively with business growth and demand. Process Optimization: Evaluate and provide recommendations to improve existing business processes for optimal efficiency. Technical Expertise Observability and SRE Practices: In-depth understanding of observability and Site Reliability Engineering practices. Familiarity with tools in the LGTM stack (Loki, Grafana, Tempo, Mimir) or equivalent observability platforms. Containerisation: Strong experience building and managing containerised applications, effectively leveraging container orchestration platforms such as Kubernetes. Cloud Expertise: Demonstrable ability to architect and implement solutions in AWS (experience with Azure or GCP is a bonus). Infrastructure as Code: Extensive experience with HashiCorp Terraform (or similar tools like Pulumi or AWS CloudFormation) for managing cloud infrastructure at scale. CI/CD Pipelines: Hands-on experience designing and implementing robust Continuous Integration and Continuous Deployment/Delivery pipelines. Programming and Automation: Proficiency in Scripting or programming languages like Python, Go, or Bash for automating workflows and extending platform capabilities. What we offer at GlobalLogic Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally. Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today. Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way! High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Senior Identity and Access Management Engineer with strong ForgeRock experience. Candidate will be responsible for access control and all associated programs. Applications supporting these programs include ForgeRock, SailPoint and Duo. This position has an emphasis on integrating internal applications with ForgeRock Identity suite using OAuth methodologies and custom scopes, coordinating directly with application development teams and enterprise architecture. Team Members collaborate daily for IAM System design and implementation, as well as assist with operational and customer support of the workforce in Identity and Access related functions. Team members assist with evaluating and supplementing our compliance readiness posture, assisting with the evaluation of control execution, process efficiency, and evidence gathering for internal and external auditors. Responsibilities To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned Qualifications The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions. Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned. Microsoft Active Directory and LDAP Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Preferred (nice to have) Sailpoint Identity IQ administration or experience E-GRC/Archer ServiceNow Mainframe architecture CA-ACF2 Mainframe access control facilities Directory services, LDAP, and their inherent security (Active Directory, CA Directory). Bachelors degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc)

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Senior Identity and Access Management Engineer with strong ForgeRock experience. Candidate will be responsible for access control and all associated programs. Applications supporting these programs include ForgeRock, SailPoint and Duo. This position has an emphasis on integrating internal applications with ForgeRock Identity suite using OAuth methodologies and custom scopes, coordinating directly with application development teams and enterprise architecture. Team Members collaborate daily for IAM System design and implementation, as well as assist with operational and customer support of the workforce in Identity and Access related functions. Team members assist with evaluating and supplementing our compliance readiness posture, assisting with the evaluation of control execution, process efficiency, and evidence gathering for internal and external auditors. Responsibilities To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned Qualifications The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions. Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned. Microsoft Active Directory and LDAP Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Preferred (nice to have) Sailpoint Identity IQ administration or experience E-GRC/Archer ServiceNow Mainframe architecture CA-ACF2 Mainframe access control facilities Directory services, LDAP, and their inherent security (Active Directory, CA Directory). Bachelors degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc)

Job Title : Business Development Manager Contract Type : Permanent Full-Time Salary : Negotiable dependent on experience + commission Benefits : Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme Office Location/Working Policy : Solihull - Office based Working Hours : 0845 - 1730 What to wear : Smart casual The Role You will be primarily focused on new business, generating new logo leads from our target market, meeting and presenting to prospect clients and driving new client wins. This role is essential in promoting the company's services and delivering exceptional customer experiences, as well as working closely with internal teams to ensure new clients are successfully on boarded. The role will be instrumental role in prospecting and securing new business opportunities, working alongside our Business Development Manager to nurture client relationships, and generate a robust sales pipeline. Additional responsibilities may include management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts and oversee the customer experience throughout the business. Role Responsibilities Identify and qualify new opportunities from self-generated activities, working with marketing and across the wider Acora group. Establish and foster strong relationships with prospects to understand their business needs and present solutions from our product portfolio. Manage existing customer accounts and ensure YoY growth. Attend industry/local networking events and advocate for our brand in the managed services space. Identify areas for process improvements, utilising Dynamics to best effect for ease of lead management and efficient data analysis. Support the Head of Sales with sales forecasts, reporting. Deliver against KPIs, demonstrating activity and engagement levels. Skills, Knowledge & Experience Previous experience in IT managed services sales. Able to understand the technical challenges of an IT Director and articulate possible solutions through personal understanding and the support of sales support. Experience & understanding of sales and business growth principles. Strong ability to build and maintain customer relationships, understanding and meeting client needs. Ability to work effectively across teams, supporting colleagues and contributing to overall sales objectives. Skilled in data analysis, performance tracking, and sales forecasting. Full clean driving licence. The Interview Process Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. First interview: Video call over MS Teams with the Hiring Manager. Final interview: Site based meeting with the Hiring Manager, including a presentation. About Acora We've been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Our mission is to unleash the potential of people through amazing IT experiences. At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way. BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don't leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team - for each other and for our customers. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!

Job Title : Business Development Manager Contract Type : Permanent Full-Time Salary : Negotiable dependent on experience + commission Benefits : Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme Office Location/Working Policy : Norwich - Office based Working Hours : 0845 - 1730 What to wear : Smart casual The Role You will be primarily focused on new business, generating new logo leads from our target market, meeting and presenting to prospect clients and driving new client wins. This role is essential in promoting the company's services and delivering exceptional customer experiences, as well as working closely with internal teams to ensure new clients are successfully on boarded. The role will be instrumental role in prospecting and securing new business opportunities, working alongside our Business Development Manager to nurture client relationships, and generate a robust sales pipeline. Additional responsibilities may include management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts and oversee the customer experience throughout the business. Role Responsibilities Identify and qualify new opportunities from self-generated activities, working with marketing and across the wider Acora group. Establish and foster strong relationships with prospects to understand their business needs and present solutions from our product portfolio. Manage existing customer accounts and ensure YoY growth. Attend industry/local networking events and advocate for our brand in the managed services space. Identify areas for process improvements, utilising Dynamics to best effect for ease of lead management and efficient data analysis. Support the Head of Sales with sales forecasts, reporting. Deliver against KPIs, demonstrating activity and engagement levels. Skills, Knowledge & Experience Previous experience in IT managed services sales. Able to understand the technical challenges of an IT Director and articulate possible solutions through personal understanding and the support of sales support. Experience & understanding of sales and business growth principles. Strong ability to build and maintain customer relationships, understanding and meeting client needs. Ability to work effectively across teams, supporting colleagues and contributing to overall sales objectives. Skilled in data analysis, performance tracking, and sales forecasting. Full clean driving licence. T he Interview Process Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. First interview: Video call over MS Teams with the Hiring Manager. Final interview: Site based meeting with the Hiring Manager, including a presentation. About Acora We've been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Our mission is to unleash the potential of people through amazing IT experiences. At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way. BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don't leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team - for each other and for our customers. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!