Inclusive Tech Recruitment
Bournemouth, Dorset
26/07/2024
Full time
Applications Support Analyst - Bournemouth - Onsite - circa £40,000 plus package As an Applications Support Analyst, you will provide in-house systems administration, analytical support, and service desk response for operational applications hosted by our client. This is an excellent opportunity for a methodical, proactive, and analytical applications specialist with experience in supporting and advising businesses on how to develop and maximise their system capabilities. Responsibilities: Collaborate within a team to handle the initial build, ongoing configuration, testing, troubleshooting, and implementation of IT systems, applications, and projects. Lead system upgrades, including preparing upgrade schedules and managing User Acceptance Testing (UAT) to completion. Proactively maintain system integrity, data accuracy, and compliance. Support future system integrations for assigned applications. Create and maintain technical documentation and procedures. Assist the business with system reporting and daily system operations. Resolve service desk tickets for assigned applications, documenting resolutions and actions taken. Escalate and manage service tickets with relevant third-party suppliers when necessary. Experience required: Confident systems administrator with the ability to work within a collaborative team environment while managing your workload and responsibilities. Knowledge of COINS or similar ERP systems such as Premier Construction Software, Sage 300 Construction and Real Estate. Excellent problem-solving and investigative skills, with an appreciation for creating detailed documentation. Applications Support Analyst - Bournemouth - Onsite - circa £40,000 plus package