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Senior Network Operations Specialist Docklands, London (Hybrid) £100,000 - £110,000 per annum + annual discretionary bonus On behalf of a Leading financial services organisation, I am seeking an experienced Senior Network Operations Specialist to join their growing EMEA team based in London. The Senior Network Operations Specialist will play a key role in optimizing the network and datacentre operations. The organisation operates hybrid working; therefore you must be willing to commit to two days per week in their London office and be within reasonable commuting distance. Responsibilities: Lead daily operations tasks, that involve build, deployment, maintenance, and troubleshooting the datacentre and enterprise network, ensuring compliance with change management procedures and operational standards. Have a deep understanding of technologies around routing, switching, datacentre clos fabric, next-gen Firewalls, VPNs, and cloud (AWS/Azure). Develop and maintain clear, concise documentation for all operational processes (runbooks), including network configuration and troubleshooting steps, and change management processes. Partner closely with engineering team (Level 3), managed service provider (3rd party) and other cross-functional teams to help resolve complex issues. Understand the current infrastructure monitoring capabilities and collaborate with Engineering to streamline alerting to enhance network monitoring. Adhere to incident management processes, ensuring rapid response to network issues, minimizing downtime, and coordinating with cross-functional teams for resolution and subsequent RCA, as needed. Serve as a liaison between operations and engineering to manage escalations during incident response. Provide expert-level support for complex network troubleshooting, including the use of packet capture, CLI, and other monitoring and diagnostic tools to identify and resolve issues across diverse network technologies. Mentor a team of network operations professionals, cultivating a culture of continuous learning, collaboration, and accountability, promoting professional growth and success. Skills/Experience required: A background in a similar capacity, preferably within a regulated financial services environment. Proven hands-on experience with network technologies within enterprise & datacentre infrastructure, multi-vendor Firewall environment (ASA, Firepower, Checkpoint) and AWS in a hybrid setup. Good understanding of vendor support services (such as Cisco's SmartNet) and carrier circuit provisioning. Strong background in establishing and refining network operations processes, with a focus on documentation, scalability, and continuous improvement. Ability to mentor technical teams and collaborate with other cross-functional teams to achieve business objectives. Prior experience of working in a NOC environment would be highly advantageous.