Customer Success Manager - ERP Solutions Location: Lincolnshire/Nottinghamshire - Hybrid Working (1-2 days a week in the office) Salary: Up to £55,000 base + £10,000 bonus potential Are you passionate about helping businesses succeed through technology? We're seeking an experienced Customer Success Manager to join our team, focusing on delivering exceptional value through our ERP solutions. About the Role: As a Customer Success Manager, you'll be the trusted advisor to our B2B clients, ensuring they maximize the value of their ERP investment. You'll build and nurture strong relationships while driving customer satisfaction and business growth. Key Responsibilities: - Manage a portfolio of key business clients, serving as their primary point of contact and strategic advisor - Develop and maintain strong relationships with stakeholders at all levels - Monitor client health, usage patterns, and satisfaction levels to proactively identify areas for improvement - Work closely with the sales team to identify and secure upsell opportunities - Conduct regular business reviews and strategic planning sessions with clients - Travel to client sites for face-to-face meetings and workshops - Create and execute customer success plans aligned with clients' business objectives - Ensure successful onboarding and adoption of our ERP solutions Requirements: - Proven experience in customer success management, preferably within the ERP or B2B software sector - Strong understanding of business processes and ERP systems - Excellent relationship-building and communication skills - Ability to understand and articulate technical concepts to non-technical audiences - Experience in identifying and driving upsell opportunities - Willingness to travel regularly to client sites - Project management skills with ability to handle multiple clients simultaneously - Commercial acumen and strategic thinking capabilities Benefits: - Competitive base salary up to £55,000 - Bonus potential of £10,000 - Comprehensive healthcare package - Professional development opportunities - Company pension scheme - Flexible working arrangements Join our team and play a crucial role in helping businesses transform through technology. If you're ready to make a real impact while growing your career, we want to hear from you. To apply, please send your CV and a covering letter detailing your relevant experience.
13/03/2025
Full time
Customer Success Manager - ERP Solutions Location: Lincolnshire/Nottinghamshire - Hybrid Working (1-2 days a week in the office) Salary: Up to £55,000 base + £10,000 bonus potential Are you passionate about helping businesses succeed through technology? We're seeking an experienced Customer Success Manager to join our team, focusing on delivering exceptional value through our ERP solutions. About the Role: As a Customer Success Manager, you'll be the trusted advisor to our B2B clients, ensuring they maximize the value of their ERP investment. You'll build and nurture strong relationships while driving customer satisfaction and business growth. Key Responsibilities: - Manage a portfolio of key business clients, serving as their primary point of contact and strategic advisor - Develop and maintain strong relationships with stakeholders at all levels - Monitor client health, usage patterns, and satisfaction levels to proactively identify areas for improvement - Work closely with the sales team to identify and secure upsell opportunities - Conduct regular business reviews and strategic planning sessions with clients - Travel to client sites for face-to-face meetings and workshops - Create and execute customer success plans aligned with clients' business objectives - Ensure successful onboarding and adoption of our ERP solutions Requirements: - Proven experience in customer success management, preferably within the ERP or B2B software sector - Strong understanding of business processes and ERP systems - Excellent relationship-building and communication skills - Ability to understand and articulate technical concepts to non-technical audiences - Experience in identifying and driving upsell opportunities - Willingness to travel regularly to client sites - Project management skills with ability to handle multiple clients simultaneously - Commercial acumen and strategic thinking capabilities Benefits: - Competitive base salary up to £55,000 - Bonus potential of £10,000 - Comprehensive healthcare package - Professional development opportunities - Company pension scheme - Flexible working arrangements Join our team and play a crucial role in helping businesses transform through technology. If you're ready to make a real impact while growing your career, we want to hear from you. To apply, please send your CV and a covering letter detailing your relevant experience.
Job Title: DAP Architect Job Summary: Responsible for designing, implementing, and managing digital adoption solutions such as WalkMe, SAP Enable Now, Whatfix, UserLane, Oracle Guided Learning, etc., to drive user behaviour change, including tooling feasibility, requirement gathering and integration. Requires a unique blend of technical expertise, user-centric design thinking, and strong stakeholder management skills. Responsible for understanding client business needs, translating them into effective DAP strategies, and leading the technical implementation of solutions using platforms like WalkMe, SAP Enable Now, Whatfix, and others. Key Responsibilities: Lead discovery sessions with clients to understand their business challenges and define DAP requirements. Design and develop innovative DAP solutions, including the creation of interactive walkthroughs, training materials, and in-app guidance. Determine the optimal hosting and deployment strategy for the DAP solution, considering factors like security, scalability, and integration with existing IT infrastructure. Collaborate with client technical teams to ensure seamless integration with existing systems and applications. Develop prototypes and mock-ups to effectively communicate design concepts and gather feedback from stakeholders. Conduct user research and persona development to understand user needs and preferences. Communicate effectively with stakeholders at all levels, including business users, IT teams, and executive leadership. Conduct solution walkthroughs and training sessions to ensure user adoption and knowledge transfer. Build strong relationships with clients and internal teams to foster collaboration and drive project success. Lead cross-functional teams in project execution, ensuring timely delivery and alignment with client objectives. Monitor and report on project progress, identifying and addressing any issues or risks. Foster strong relationships with stakeholders, ensuring their needs and expectations are met. Continuously evaluate and improve digital adoption strategies to maximize user productivity and satisfaction. Certifications/Trainings: Must have at a minimum one of: WalkMe DAP Advisor, DAP Analytics I & II, DAP Builder I & II, DAP Consultant, DAP Delivery Consultant, DAP Delivery Engineer, DAP Program Manager I, Whatfix certifications Primary Skills: Consulting & Strategy: Digital Adoption Strategy Development, Business Transformation, Solution Design & Implementation, Stakeholder Engagement. User Experience & Change Management: User Research, Designing Learning Paths, Change Management Frameworks, Behaviour Change Strategies. Project Management: Cross-Functional Team Leadership, Client-Focused Delivery, Alignment with Organizational Objectives. Technical Acumen: Able to articulate technical and functional aspects of DAP into simpler terms for ease of understanding by other non-technical project roles. Demonstrate a strong working knowledge of web technologies (HTML, CSS, JavaScript) and integration methods (APIs, webhooks). please send in your latest CV LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
13/03/2025
Project-based
Job Title: DAP Architect Job Summary: Responsible for designing, implementing, and managing digital adoption solutions such as WalkMe, SAP Enable Now, Whatfix, UserLane, Oracle Guided Learning, etc., to drive user behaviour change, including tooling feasibility, requirement gathering and integration. Requires a unique blend of technical expertise, user-centric design thinking, and strong stakeholder management skills. Responsible for understanding client business needs, translating them into effective DAP strategies, and leading the technical implementation of solutions using platforms like WalkMe, SAP Enable Now, Whatfix, and others. Key Responsibilities: Lead discovery sessions with clients to understand their business challenges and define DAP requirements. Design and develop innovative DAP solutions, including the creation of interactive walkthroughs, training materials, and in-app guidance. Determine the optimal hosting and deployment strategy for the DAP solution, considering factors like security, scalability, and integration with existing IT infrastructure. Collaborate with client technical teams to ensure seamless integration with existing systems and applications. Develop prototypes and mock-ups to effectively communicate design concepts and gather feedback from stakeholders. Conduct user research and persona development to understand user needs and preferences. Communicate effectively with stakeholders at all levels, including business users, IT teams, and executive leadership. Conduct solution walkthroughs and training sessions to ensure user adoption and knowledge transfer. Build strong relationships with clients and internal teams to foster collaboration and drive project success. Lead cross-functional teams in project execution, ensuring timely delivery and alignment with client objectives. Monitor and report on project progress, identifying and addressing any issues or risks. Foster strong relationships with stakeholders, ensuring their needs and expectations are met. Continuously evaluate and improve digital adoption strategies to maximize user productivity and satisfaction. Certifications/Trainings: Must have at a minimum one of: WalkMe DAP Advisor, DAP Analytics I & II, DAP Builder I & II, DAP Consultant, DAP Delivery Consultant, DAP Delivery Engineer, DAP Program Manager I, Whatfix certifications Primary Skills: Consulting & Strategy: Digital Adoption Strategy Development, Business Transformation, Solution Design & Implementation, Stakeholder Engagement. User Experience & Change Management: User Research, Designing Learning Paths, Change Management Frameworks, Behaviour Change Strategies. Project Management: Cross-Functional Team Leadership, Client-Focused Delivery, Alignment with Organizational Objectives. Technical Acumen: Able to articulate technical and functional aspects of DAP into simpler terms for ease of understanding by other non-technical project roles. Demonstrate a strong working knowledge of web technologies (HTML, CSS, JavaScript) and integration methods (APIs, webhooks). please send in your latest CV LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
IAM Engineer (Identity and Access Management) City of London/Hybrid To £90K + bonus and benefits IAM Engineer with significant Active Directory and Entra ID experience is required to join a prestigious financial services organisation with offices in the heart of the city. Within this role you will manage, secure and optimise identity and access management systems and implement modern authentication protocols for networks, IT assets, applications, cloud, and third-party services. Key Responsibilities: Provides guidance on best practices in directory, authentication, federation, and single sign-on (SSO) requirements and work programs. Collaborates closely with IT Security, Infrastructure, and Business Relationship Managers to implement Multi-Factor Authentication (MFA), Federation, and Single Sign-On (SSO) solutions. Manages directory and authentication solutions, including Active Directory (AD), Entra ID, Privilege Identity Management (PIM) and Sailpoint. Develop and enforce IAM policies, procedures, and standards to ensure the security and integrity of systems. Perform regular audits and assessments of IAM systems to identify and mitigate potential security risks. Works with Human Resources to manage onboarding and offboarding activities and establish authoritative sources for identities. Manages various AD domains and forests, collaborating with other Infrastructure groups within the organization as needed to support the AD environment. Diagnose and address issues and incidents related to Identity and Access Management (IAM). Maintains technical expertise, relevant industry standards and best practices as assigned in IAM technologies such as: Active Directory, Kerberos, LDAP, RADIUS Entra ID, Entra ID Sync, PIM, MFA, PAM, Conditional Access Policies Federation, SSO, SCIM SAML, OAuth, OIDC Plan and coordinate maintenance operations (evergreening service changes, patching, upgrades, disaster recovery tests, etc). Create and maintain both technical and process documentation across the broad range of Cloud services and disparate third party suppliers. Key Skills and Experience: Microsoft Certified: Identity and Access Administrator, CISSP, CISM or equivalent security certification preferred. 5+ years of Active Directory management and security preferred. Deep understanding of IAM tools and technologies, such as multi-factor authentication (MFA), single sign-on (SSO), Role-based access control (RBAC) and identity governance Experience with Powershell Scripting. Familiarity with Terraform and Infrastructure as Code tools and concepts. Familiarity with Agile/Lean/Scrum project management methodologies. Working in a distributed technical team within a regulated environment. Excellent problem-solving and troubleshooting skills. Strong communication and collaboration skills. Desirable: Experience in Microsoft Azure security and protection technologies. Familiarity with management of Windows Server infrastructure and security hardening processes. Strong understanding of access control principles and identity management best practices. Experience with PKI, TLS, Certificate Management. Experience with monitoring, log analytics and SIEM tools such as Splunk, Solarwinds, Elastic, Azure Monitor, Defender or QRadar. For a full consultation on this pivotal role, send your CV to ARC IT Recruitment.
13/03/2025
Full time
IAM Engineer (Identity and Access Management) City of London/Hybrid To £90K + bonus and benefits IAM Engineer with significant Active Directory and Entra ID experience is required to join a prestigious financial services organisation with offices in the heart of the city. Within this role you will manage, secure and optimise identity and access management systems and implement modern authentication protocols for networks, IT assets, applications, cloud, and third-party services. Key Responsibilities: Provides guidance on best practices in directory, authentication, federation, and single sign-on (SSO) requirements and work programs. Collaborates closely with IT Security, Infrastructure, and Business Relationship Managers to implement Multi-Factor Authentication (MFA), Federation, and Single Sign-On (SSO) solutions. Manages directory and authentication solutions, including Active Directory (AD), Entra ID, Privilege Identity Management (PIM) and Sailpoint. Develop and enforce IAM policies, procedures, and standards to ensure the security and integrity of systems. Perform regular audits and assessments of IAM systems to identify and mitigate potential security risks. Works with Human Resources to manage onboarding and offboarding activities and establish authoritative sources for identities. Manages various AD domains and forests, collaborating with other Infrastructure groups within the organization as needed to support the AD environment. Diagnose and address issues and incidents related to Identity and Access Management (IAM). Maintains technical expertise, relevant industry standards and best practices as assigned in IAM technologies such as: Active Directory, Kerberos, LDAP, RADIUS Entra ID, Entra ID Sync, PIM, MFA, PAM, Conditional Access Policies Federation, SSO, SCIM SAML, OAuth, OIDC Plan and coordinate maintenance operations (evergreening service changes, patching, upgrades, disaster recovery tests, etc). Create and maintain both technical and process documentation across the broad range of Cloud services and disparate third party suppliers. Key Skills and Experience: Microsoft Certified: Identity and Access Administrator, CISSP, CISM or equivalent security certification preferred. 5+ years of Active Directory management and security preferred. Deep understanding of IAM tools and technologies, such as multi-factor authentication (MFA), single sign-on (SSO), Role-based access control (RBAC) and identity governance Experience with Powershell Scripting. Familiarity with Terraform and Infrastructure as Code tools and concepts. Familiarity with Agile/Lean/Scrum project management methodologies. Working in a distributed technical team within a regulated environment. Excellent problem-solving and troubleshooting skills. Strong communication and collaboration skills. Desirable: Experience in Microsoft Azure security and protection technologies. Familiarity with management of Windows Server infrastructure and security hardening processes. Strong understanding of access control principles and identity management best practices. Experience with PKI, TLS, Certificate Management. Experience with monitoring, log analytics and SIEM tools such as Splunk, Solarwinds, Elastic, Azure Monitor, Defender or QRadar. For a full consultation on this pivotal role, send your CV to ARC IT Recruitment.
This is a 3-6 month FTC for an immediately available Operations Manager with Design Agency experience. A hybrid role based within a South West office, with occasional on-site client visits required. The role is critical in translating strategic vision into action while delivering exceptional results for clients and championing business growth. This will suit a hands on, proactive, leader who thrives in a dynamic environment, embraces innovation, and is ready to tackle challenges head-on. You'll be used to meeting deadlines and actioning tasks/projects within a short time frame. You'll also need to excel at managing multiple projects simultaneously, staying organised and adaptable to ensure every task is delivered to standard. Key responsibilities include: Overseeing studio resources, workload planning, and a global freelance network. Managing multiple client projects at once, solving problems and meeting deadlines with agility. Building strong client relationships and representing the brand with excellence. Collaborating on strategic growth plans while maintaining the ability to work independently. Driving innovation and applying industry trends to enhance the creative offering. If you fit the criteria and are keen to take on the challenge - please apply with your CV to schedule a confidential call.
13/03/2025
This is a 3-6 month FTC for an immediately available Operations Manager with Design Agency experience. A hybrid role based within a South West office, with occasional on-site client visits required. The role is critical in translating strategic vision into action while delivering exceptional results for clients and championing business growth. This will suit a hands on, proactive, leader who thrives in a dynamic environment, embraces innovation, and is ready to tackle challenges head-on. You'll be used to meeting deadlines and actioning tasks/projects within a short time frame. You'll also need to excel at managing multiple projects simultaneously, staying organised and adaptable to ensure every task is delivered to standard. Key responsibilities include: Overseeing studio resources, workload planning, and a global freelance network. Managing multiple client projects at once, solving problems and meeting deadlines with agility. Building strong client relationships and representing the brand with excellence. Collaborating on strategic growth plans while maintaining the ability to work independently. Driving innovation and applying industry trends to enhance the creative offering. If you fit the criteria and are keen to take on the challenge - please apply with your CV to schedule a confidential call.
Job Title: Senior ServiceNow Developer Location: Remote Salary/Rate: £350 per day inside IR35 Start Date: March 2025 Job Type: 6 month Contract My client within the finance sector is currently seeking a Senior ServiceNow Developer for a 6 month initial contract role. Job Responsibilities/Objective 1. Work collaboratively with other IT colleagues and support the ServiceNow Manager to deliver a stable and performant ServiceNow platform. 2. Identify ways to improve performance and effectiveness of the ServiceNow platform. 3. Work with the team to create an efficient yet open/creative environment for delivering change 4. To be responsible for the operational support of the client's ServiceNow Platform(s), primarily focusing on ITSM 5. Build effective relationships with supporting departments, our partners and our customers 6. Seek to help develop the broader team in line with their objectives and their technical career paths Required Skills/Experience 1. Strong demonstrable experience of ServiceNow ITSM inc. workflow, Incident/Change/Problem, Scripting, portal design, CMDB. 2. Demonstrable experience of ServiceNow ITOM inc. Discovery and Event Management 3. Experience of other ServiceNow modules (HR, Legal, IRM, SecOps etc) 4. Understanding of development life cycle and software life cycle in general. 5. Ability to work with others and to be able to effectively work alone. 7. ITIL Foundation Certification If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
13/03/2025
Project-based
Job Title: Senior ServiceNow Developer Location: Remote Salary/Rate: £350 per day inside IR35 Start Date: March 2025 Job Type: 6 month Contract My client within the finance sector is currently seeking a Senior ServiceNow Developer for a 6 month initial contract role. Job Responsibilities/Objective 1. Work collaboratively with other IT colleagues and support the ServiceNow Manager to deliver a stable and performant ServiceNow platform. 2. Identify ways to improve performance and effectiveness of the ServiceNow platform. 3. Work with the team to create an efficient yet open/creative environment for delivering change 4. To be responsible for the operational support of the client's ServiceNow Platform(s), primarily focusing on ITSM 5. Build effective relationships with supporting departments, our partners and our customers 6. Seek to help develop the broader team in line with their objectives and their technical career paths Required Skills/Experience 1. Strong demonstrable experience of ServiceNow ITSM inc. workflow, Incident/Change/Problem, Scripting, portal design, CMDB. 2. Demonstrable experience of ServiceNow ITOM inc. Discovery and Event Management 3. Experience of other ServiceNow modules (HR, Legal, IRM, SecOps etc) 4. Understanding of development life cycle and software life cycle in general. 5. Ability to work with others and to be able to effectively work alone. 7. ITIL Foundation Certification If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Your new company One of the UK's leading global manufacturers is seeking a Business Improvement Consultant. Our client boasts an extensive network of production facilities, distribution centers, and retail stores, ensuring the dependable delivery of equipment worldwide. Joining this company means becoming part of an organization that prioritizes innovation, safety, and sustainability. Employees are supported in their professional growth and skill development within a collaborative environment that promotes continuous improvement. Their dedication to excellence and significant impact on essential industries make it an exciting and fulfilling place to advance your career. Your new role Join a thriving business and play a key role in driving productivity improvements within your function or business unit. You'll identify, develop, and deliver a continuous stream of productivity enhancements to meet ambitious targets and strategic goals. Partnering with your function or business units, you'll support strategic activities shaping the future of the business. You'll implement projects to achieve productivity targets and broader company objectives, conducting thorough investigations to identify opportunities and address inefficiencies.Facilitate idea and innovation events to drive organizational change and foster a culture of continuous improvement. Regularly review project portfolios to measure progress, align priorities, and ensure effective results. As a project consultant and sponsor, you'll identify and mitigate project risks, ensuring high-quality execution. Coach project managers and leads in planning and presenting high-impact projects to senior management. Own high-impact projects and programs, especially cross-functional or strategic initiatives, working closely with the productivity development manager to embed a culture of continuous improvement. Support the development of a Continuous Improvement culture in the UK and Ireland by teaching, writing articles, presenting webinars, and interacting with global groups.This is a unique opportunity to significantly impact the business's productivity and strategic goals. Join us and be part of our journey towards excellence. What you'll need to succeed Strong financial and analytical skills: Ability to interpret data to make informed conclusions and experience in building business and investment cases. Experience in Six Sigma and/or LEAN methodologies: A Green Belt Certification is required, and a Black Belt Certification is preferred, demonstrating your expertise in these areas. Excellent project management skills: Ideally, you will have certifications such as Six Sigma or Scrum Master, which will support your ability to manage projects effectively. Strategic thinking: Ability to identify opportunities for productivity enhancements and develop effective action plans to address them. Strong communication and influencing skills: Ability to build and maintain strong relationships with stakeholders at all levels of the organization. Passion for working with and influencing others: Proven track record in managing change. Comfort with agile working: Ability to operate with a level of uncertainty and adapt to changing circumstances to drive continuous improvement. Integrity and role modelling: Behaviors that align with creating an inclusive workplace to foster a positive and productive work environment. What you'll get in return Fast-paced work environment, open and supportive people cultureHybrid work system, only 2-3 days onsite Strong career progression opportunities and succession planningSalary c. £55,000-£70,000, Car Allowance + Excellent Benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
13/03/2025
Full time
Your new company One of the UK's leading global manufacturers is seeking a Business Improvement Consultant. Our client boasts an extensive network of production facilities, distribution centers, and retail stores, ensuring the dependable delivery of equipment worldwide. Joining this company means becoming part of an organization that prioritizes innovation, safety, and sustainability. Employees are supported in their professional growth and skill development within a collaborative environment that promotes continuous improvement. Their dedication to excellence and significant impact on essential industries make it an exciting and fulfilling place to advance your career. Your new role Join a thriving business and play a key role in driving productivity improvements within your function or business unit. You'll identify, develop, and deliver a continuous stream of productivity enhancements to meet ambitious targets and strategic goals. Partnering with your function or business units, you'll support strategic activities shaping the future of the business. You'll implement projects to achieve productivity targets and broader company objectives, conducting thorough investigations to identify opportunities and address inefficiencies.Facilitate idea and innovation events to drive organizational change and foster a culture of continuous improvement. Regularly review project portfolios to measure progress, align priorities, and ensure effective results. As a project consultant and sponsor, you'll identify and mitigate project risks, ensuring high-quality execution. Coach project managers and leads in planning and presenting high-impact projects to senior management. Own high-impact projects and programs, especially cross-functional or strategic initiatives, working closely with the productivity development manager to embed a culture of continuous improvement. Support the development of a Continuous Improvement culture in the UK and Ireland by teaching, writing articles, presenting webinars, and interacting with global groups.This is a unique opportunity to significantly impact the business's productivity and strategic goals. Join us and be part of our journey towards excellence. What you'll need to succeed Strong financial and analytical skills: Ability to interpret data to make informed conclusions and experience in building business and investment cases. Experience in Six Sigma and/or LEAN methodologies: A Green Belt Certification is required, and a Black Belt Certification is preferred, demonstrating your expertise in these areas. Excellent project management skills: Ideally, you will have certifications such as Six Sigma or Scrum Master, which will support your ability to manage projects effectively. Strategic thinking: Ability to identify opportunities for productivity enhancements and develop effective action plans to address them. Strong communication and influencing skills: Ability to build and maintain strong relationships with stakeholders at all levels of the organization. Passion for working with and influencing others: Proven track record in managing change. Comfort with agile working: Ability to operate with a level of uncertainty and adapt to changing circumstances to drive continuous improvement. Integrity and role modelling: Behaviors that align with creating an inclusive workplace to foster a positive and productive work environment. What you'll get in return Fast-paced work environment, open and supportive people cultureHybrid work system, only 2-3 days onsite Strong career progression opportunities and succession planningSalary c. £55,000-£70,000, Car Allowance + Excellent Benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Robert Half have partnered with a global market leader who are building a Centre of Excellence for Data and Analytics and looking for an AWS Data Platform Manager to join this growing team! The successful candidate will be responsible for the management and oversight of the organisation's data platforms, including data integration, data warehouse, data and insight presentation and analytical solutions. Paying up to £85,000 with company bonus and benefits, and flexible working (office based in Birmingham). The Role This is a dual role where you will be responsible for delivering the technical day-to-day running of the data platforms while also providing strategic direction to ensure the continued stability, reliability and scalability. Working closely with external vendors and internal product managers to maximise return on investment, optimise costs, and drive innovation. Key responsibilities include: Oversee day-today operations of multiple data platforms, ensuring continuous stability, high availability, and performance across Microsoft Fabric, AWS, and Informatica environments Implement and manage proactive monitoring solutions to anticipate and resolve issues before they impact business operations Develop and execute the platform roadmap in alignment with the organisation's data strategy, ensuring that platforms evolve to support new business needs and innovations Manage relationships with external vendors, such as AWS, Microsoft, and Informatica, ensuring that service-level agreements are met and costs are optimised Ensure all data platforms comply with regulatory and organisational data governance policies, implementing best practices in data security, privacy, and compliance About You Expert in AWS and other cloud-based data platforms (Microsoft Fabric, AWS, Informatica), data architecture, and ETL/ELT processes Ability to define roadmaps, optimise costs, and ensure ROI from platform investments Expertise in maintaining platform reliability, performance, and security while troubleshooting complex issues Strong collaboration with vendors, internal product teams, and stakeholders to align with business goals On Offer Salary on offer - up to £85,000 DOE Performance related bonus Hybrid working - flexible, likely to be 1-2 days a week in Birmingham Ability to work as part of a growing Centre of Excellence for Data & Analytics Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
13/03/2025
Full time
Robert Half have partnered with a global market leader who are building a Centre of Excellence for Data and Analytics and looking for an AWS Data Platform Manager to join this growing team! The successful candidate will be responsible for the management and oversight of the organisation's data platforms, including data integration, data warehouse, data and insight presentation and analytical solutions. Paying up to £85,000 with company bonus and benefits, and flexible working (office based in Birmingham). The Role This is a dual role where you will be responsible for delivering the technical day-to-day running of the data platforms while also providing strategic direction to ensure the continued stability, reliability and scalability. Working closely with external vendors and internal product managers to maximise return on investment, optimise costs, and drive innovation. Key responsibilities include: Oversee day-today operations of multiple data platforms, ensuring continuous stability, high availability, and performance across Microsoft Fabric, AWS, and Informatica environments Implement and manage proactive monitoring solutions to anticipate and resolve issues before they impact business operations Develop and execute the platform roadmap in alignment with the organisation's data strategy, ensuring that platforms evolve to support new business needs and innovations Manage relationships with external vendors, such as AWS, Microsoft, and Informatica, ensuring that service-level agreements are met and costs are optimised Ensure all data platforms comply with regulatory and organisational data governance policies, implementing best practices in data security, privacy, and compliance About You Expert in AWS and other cloud-based data platforms (Microsoft Fabric, AWS, Informatica), data architecture, and ETL/ELT processes Ability to define roadmaps, optimise costs, and ensure ROI from platform investments Expertise in maintaining platform reliability, performance, and security while troubleshooting complex issues Strong collaboration with vendors, internal product teams, and stakeholders to align with business goals On Offer Salary on offer - up to £85,000 DOE Performance related bonus Hybrid working - flexible, likely to be 1-2 days a week in Birmingham Ability to work as part of a growing Centre of Excellence for Data & Analytics Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
IT Systems Administrator IT Systems Administrator/IT Manager - 1st - 3rd Line Support, Desktop, Server, Network; Win10/Win11, MS Office, Windows Server 2012 - 2023 AD/GPo/AzureAD, VMWare, MS Office 365, InTune/Endpoint Manager, LAN/Wireless/VPN; MS Dynamics NAV Business Central/365 SAAS. Permanent, East Kent; £35k - £60k (On Expertise/Experience) Global manufacturing company seeks IT Systems Administrator to work in a self-sufficient and hands-on capacity to lead the support and ongoing evolution of the inhouse IT department and related operational systems. Supporting a team in excess of 30 - 50 office based staff along with production line environment you will own all aspects of the IT department and manage them accordingly. This will include the hands-on management and support of all desktop, network and server systems from a 1st - 3rd line perspective as well as all application employed by the organisation. You will have support from both software vendors as well as 3rd party consultancies/MSPs in this endeavour but you will be required to manage both low level (1st line, hardware, user training) issues through to 3rd line support (O365 email, Active Directory management, VMWare, Windows Server Administration and upgrades inc DNS, DHCP etc) and elements of data network support including LAN, VPN and Wireless access. The company employs a range of PCs, Laptops, Mobile Devices as well as on-perm an in-cloud services (O365, VMWare, AzureAD and InTune/Endpoint Manager) including both on-prem and cloud based backup. You will use your experience across Win10/Win11, Windows Server Active Directory/Group Policy and O365 to manage user accounts, profiles and access and provide support and administration as required. Application management will include user access, training and 1st line support along with liaison with software vendors to manage escalated support issues. Some of these systems include the ERP System - MS Dynamics NAV Business Central, the Accountancy System etc. Aside from the hands-on IT systems aspects of the role you will play a pivotal role in the upgrade of the on-prem MS Dynamics NAV Business Central migration to Microsoft Dynamics 365 Business Central SaaS platform in conjunction with a Systems Integration partner over the next 18 months. Once migrated, you will become the SME for this platform enhancing it and configuring modules as required by the business. Any experience with Microsoft Dynamics Nav Business Central (formerly Navision) and/or Microsoft Dynamics 365 Business Central would be highly beneficial. We are searching for an IT Systems Administrator/1st & 2nd Line Support Analyst/IT Support/IT Administrator/IT Manager (Hands-on) who is comfortable in a hands-on 1st to 3rd line support role and has solid experience across Desktop, Server and Network technologies. You will be very familiar with Win10/Win11, O365, Windows Server AD/GPo/AzureAD, VMWare, InTune Endpoint Manager LAN/Wireless & VPN technologies and be able to support these (largely) without additional support. You will be familiar with a range of business applications (Microsoft Dynamics ERP, Accountancy, business relevant software such as AutoCAD etc) and be happy to undertake user profile admin, 1st line etc whilst liaising with vendors. Any hands-on experience working on Microsoft Dynamics ERP systems would be highly beneficial, but non-essential. Additionally, you will be confident in your ability to devise IT strategies, manage assets, licensing and relationships and report to senior management teams, creating supporting assets (such as reports, Powerpoint presentations) along the way. Excellent organisational, communication and 3rd party vendor management skills will be essential. You may have been working within manufacturing, engineering, construction, transport, freight, automotive industries OR have been working within an environment where you have been the sole member (or one of two) of staff responsible for a small to mid-sized operational environment (such as a School, Architectural Practice, Chartered Surveyors or Health & Safety Consultancy). This is a unique opportunity which would suit an ambitious and independent individual who has a keen interest in IT but the ability to own and manage an entire IT environment. You will be keen to remain hands-on whilst developing a range of other managerial and project management skills. Stable business environment with competitive salary offered for this type of role. Fully onsite role due to hardware management and support responsibility; flexible working hours available. Due to the company's location you will need your own transport/driving license to access site. The company's location is easily accessible (by Car) from across East Kent - Dover, Folkestone, Canterbury, Hither, Broadstairs, Margate, Ashford, Faversham etc
13/03/2025
Full time
IT Systems Administrator IT Systems Administrator/IT Manager - 1st - 3rd Line Support, Desktop, Server, Network; Win10/Win11, MS Office, Windows Server 2012 - 2023 AD/GPo/AzureAD, VMWare, MS Office 365, InTune/Endpoint Manager, LAN/Wireless/VPN; MS Dynamics NAV Business Central/365 SAAS. Permanent, East Kent; £35k - £60k (On Expertise/Experience) Global manufacturing company seeks IT Systems Administrator to work in a self-sufficient and hands-on capacity to lead the support and ongoing evolution of the inhouse IT department and related operational systems. Supporting a team in excess of 30 - 50 office based staff along with production line environment you will own all aspects of the IT department and manage them accordingly. This will include the hands-on management and support of all desktop, network and server systems from a 1st - 3rd line perspective as well as all application employed by the organisation. You will have support from both software vendors as well as 3rd party consultancies/MSPs in this endeavour but you will be required to manage both low level (1st line, hardware, user training) issues through to 3rd line support (O365 email, Active Directory management, VMWare, Windows Server Administration and upgrades inc DNS, DHCP etc) and elements of data network support including LAN, VPN and Wireless access. The company employs a range of PCs, Laptops, Mobile Devices as well as on-perm an in-cloud services (O365, VMWare, AzureAD and InTune/Endpoint Manager) including both on-prem and cloud based backup. You will use your experience across Win10/Win11, Windows Server Active Directory/Group Policy and O365 to manage user accounts, profiles and access and provide support and administration as required. Application management will include user access, training and 1st line support along with liaison with software vendors to manage escalated support issues. Some of these systems include the ERP System - MS Dynamics NAV Business Central, the Accountancy System etc. Aside from the hands-on IT systems aspects of the role you will play a pivotal role in the upgrade of the on-prem MS Dynamics NAV Business Central migration to Microsoft Dynamics 365 Business Central SaaS platform in conjunction with a Systems Integration partner over the next 18 months. Once migrated, you will become the SME for this platform enhancing it and configuring modules as required by the business. Any experience with Microsoft Dynamics Nav Business Central (formerly Navision) and/or Microsoft Dynamics 365 Business Central would be highly beneficial. We are searching for an IT Systems Administrator/1st & 2nd Line Support Analyst/IT Support/IT Administrator/IT Manager (Hands-on) who is comfortable in a hands-on 1st to 3rd line support role and has solid experience across Desktop, Server and Network technologies. You will be very familiar with Win10/Win11, O365, Windows Server AD/GPo/AzureAD, VMWare, InTune Endpoint Manager LAN/Wireless & VPN technologies and be able to support these (largely) without additional support. You will be familiar with a range of business applications (Microsoft Dynamics ERP, Accountancy, business relevant software such as AutoCAD etc) and be happy to undertake user profile admin, 1st line etc whilst liaising with vendors. Any hands-on experience working on Microsoft Dynamics ERP systems would be highly beneficial, but non-essential. Additionally, you will be confident in your ability to devise IT strategies, manage assets, licensing and relationships and report to senior management teams, creating supporting assets (such as reports, Powerpoint presentations) along the way. Excellent organisational, communication and 3rd party vendor management skills will be essential. You may have been working within manufacturing, engineering, construction, transport, freight, automotive industries OR have been working within an environment where you have been the sole member (or one of two) of staff responsible for a small to mid-sized operational environment (such as a School, Architectural Practice, Chartered Surveyors or Health & Safety Consultancy). This is a unique opportunity which would suit an ambitious and independent individual who has a keen interest in IT but the ability to own and manage an entire IT environment. You will be keen to remain hands-on whilst developing a range of other managerial and project management skills. Stable business environment with competitive salary offered for this type of role. Fully onsite role due to hardware management and support responsibility; flexible working hours available. Due to the company's location you will need your own transport/driving license to access site. The company's location is easily accessible (by Car) from across East Kent - Dover, Folkestone, Canterbury, Hither, Broadstairs, Margate, Ashford, Faversham etc
Subject - Technical Sales Manager/Director (Insurance) Job Title: Technical Sales Manager/Director (Insurance) Location: Hybrid (1-3 dpw on site in London) Salary: £110K - £130K pa + benefits (including a bonus scheme) The Client: We are collaborating with a design-led data, software & cloud business that specialises in AI & advanced analytics. They design, build, and run data and AI-driven solutions, products, and experiences on Azure, empowering their business customers to take on challenges and opportunities, delivering change and scale with less friction and more certainty. The Candidate: The ideal candidate will be a Technical Sales Manager/Director (Insurance), with the ability to spearhead new business growth within the insurance and reinsurance sector. We are looking for someone with extensive experience managing large, complex enterprise accounts, in the technology services sector, with a focus on multi-stakeholder environments. A deep understanding of insurance operations including underwriting, claims and reinsurance models is essential. The successful candidate will have proven experience driving new business acquisition and growing revenue in technology services for insurance and reinsurance clients. The Role: This role offers the opportunity to build and expand client relationships with leading Fortune 500 companies. With approximately 50 colleagues working across multiple contracts in Germany and the UK, this partnership has thrived for over 15 years. The key customer is a top player in the reinsurance field. Their global enterprise landscape is broad and complex, with many internal stakeholders. The new role of Sales Insurance Director presents a fantastic opportunity to develop the company's portfolio, Commercials, and value for customers. Accountabilities: Identify and secure new business opportunities in the insurance and reinsurance sectors, focusing on high-value accounts with potential for strategic partnerships. Develop and maintain senior-level relationships to establish the business as a strategic technology partner. Lead the creation and execution of customer strategies and account plans to drive commercial success. Ensure revenue growth, gross margin success, and pipeline development, achieving medium-term growth targets. Plan and align with customer budgeting cycles, delivering annual growth plans. Recruit, mentor, and lead a high-performing sales and account management team. Lead pre-contract teams of SMEs to develop compelling technical solutions and ensure smooth handovers to delivery teams. Identify business opportunities within customer divisions, subsidiaries, and across other insurance sector accounts. Contribute to their insurance sector offerings, leveraging market intelligence and customer insights. Collaborate with other account managers to identify synergies and share industry-specific value. Skills & Experience: Enterprise Account Leadership: Extensive experience managing large, complex enterprise accounts in the technology services sector, with a focus on multi-stakeholder environments. Insurance and Reinsurance Expertise: Deep understanding of insurance operations (underwriting, claims) and reinsurance models. Knowledge of industry trends and risk management strategies. Strategic Account Development: Proven ability to develop long-term strategic plans, expand service offerings, and drive commercial success across multiple customer divisions. Sales Leadership: Experience driving new business acquisition and growing revenue in technology services for insurance and reinsurance clients. C-Level Relationship Management: Track record of building and nurturing relationships with C-suite executives, aligning with their business goals. IT Vendor Engagement Models: Familiarity with managed services, project based, and consulting models tailored to insurance/reinsurance needs. Financial and Commercial Management: Strong skills in profitability management, budgeting, and financial planning for enterprise accounts. Leadership and Gravitas: Strong decision-making and leadership presence, with the ability to influence senior stakeholders and represent customer at the highest levels. Effective Communicator: Able to simplify complex technical solutions and communicate business value to stakeholders. Customer-Centric Mindset: Passion for delivering high-quality customer experiences and building long-term partnerships. Strategic and Creative Thinker: Innovative in proposing solutions that align with customer needs and business objectives. Strong Commercial Focus: Results-driven approach with responsibility for commercial success and account growth. To apply for this Technical Sales Manager/Director permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
13/03/2025
Full time
Subject - Technical Sales Manager/Director (Insurance) Job Title: Technical Sales Manager/Director (Insurance) Location: Hybrid (1-3 dpw on site in London) Salary: £110K - £130K pa + benefits (including a bonus scheme) The Client: We are collaborating with a design-led data, software & cloud business that specialises in AI & advanced analytics. They design, build, and run data and AI-driven solutions, products, and experiences on Azure, empowering their business customers to take on challenges and opportunities, delivering change and scale with less friction and more certainty. The Candidate: The ideal candidate will be a Technical Sales Manager/Director (Insurance), with the ability to spearhead new business growth within the insurance and reinsurance sector. We are looking for someone with extensive experience managing large, complex enterprise accounts, in the technology services sector, with a focus on multi-stakeholder environments. A deep understanding of insurance operations including underwriting, claims and reinsurance models is essential. The successful candidate will have proven experience driving new business acquisition and growing revenue in technology services for insurance and reinsurance clients. The Role: This role offers the opportunity to build and expand client relationships with leading Fortune 500 companies. With approximately 50 colleagues working across multiple contracts in Germany and the UK, this partnership has thrived for over 15 years. The key customer is a top player in the reinsurance field. Their global enterprise landscape is broad and complex, with many internal stakeholders. The new role of Sales Insurance Director presents a fantastic opportunity to develop the company's portfolio, Commercials, and value for customers. Accountabilities: Identify and secure new business opportunities in the insurance and reinsurance sectors, focusing on high-value accounts with potential for strategic partnerships. Develop and maintain senior-level relationships to establish the business as a strategic technology partner. Lead the creation and execution of customer strategies and account plans to drive commercial success. Ensure revenue growth, gross margin success, and pipeline development, achieving medium-term growth targets. Plan and align with customer budgeting cycles, delivering annual growth plans. Recruit, mentor, and lead a high-performing sales and account management team. Lead pre-contract teams of SMEs to develop compelling technical solutions and ensure smooth handovers to delivery teams. Identify business opportunities within customer divisions, subsidiaries, and across other insurance sector accounts. Contribute to their insurance sector offerings, leveraging market intelligence and customer insights. Collaborate with other account managers to identify synergies and share industry-specific value. Skills & Experience: Enterprise Account Leadership: Extensive experience managing large, complex enterprise accounts in the technology services sector, with a focus on multi-stakeholder environments. Insurance and Reinsurance Expertise: Deep understanding of insurance operations (underwriting, claims) and reinsurance models. Knowledge of industry trends and risk management strategies. Strategic Account Development: Proven ability to develop long-term strategic plans, expand service offerings, and drive commercial success across multiple customer divisions. Sales Leadership: Experience driving new business acquisition and growing revenue in technology services for insurance and reinsurance clients. C-Level Relationship Management: Track record of building and nurturing relationships with C-suite executives, aligning with their business goals. IT Vendor Engagement Models: Familiarity with managed services, project based, and consulting models tailored to insurance/reinsurance needs. Financial and Commercial Management: Strong skills in profitability management, budgeting, and financial planning for enterprise accounts. Leadership and Gravitas: Strong decision-making and leadership presence, with the ability to influence senior stakeholders and represent customer at the highest levels. Effective Communicator: Able to simplify complex technical solutions and communicate business value to stakeholders. Customer-Centric Mindset: Passion for delivering high-quality customer experiences and building long-term partnerships. Strategic and Creative Thinker: Innovative in proposing solutions that align with customer needs and business objectives. Strong Commercial Focus: Results-driven approach with responsibility for commercial success and account growth. To apply for this Technical Sales Manager/Director permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Request Technology - Craig Johnson
Naperville, Illinois
*We are unable to sponsor for this permanent Full time role* *Must be open to occasional Travel, position is Bonus and Incentive eligible* Prestigious Digital Partner Firm is currently seeking a Technical Program Manager with E-commerce experience. Candidate will play a critical client-facing role in the successful delivery, governance, and implementation of complex, high-priority technical projects. Candidate will act as a liaison between delivery teams and our clients, ensuring project objectives are met on time, within scope, and budget, while maintaining a strong focus on client satisfaction and relationship management. You will also support account farming initiatives to drive incremental business growth within existing client accounts. Responsibilities: Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines. Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management. Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication. Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements. Proactively manage changes in project scope, identify potential risks, and develop mitigation strategies. Ensure all project documentation is accurate, complete, and updated as per project life cycle needs (eg, scope documents, status reports, risk logs). Serve as the primary point of contact for client stakeholders, building and maintaining strong relationships with senior leadership and key decision-makers. Act as a trusted advisor to clients, understanding their business goals and aligning solutions to support their objectives. Ensure client satisfaction by managing expectations and delivering high-quality outcomes that exceed their requirements. Lead and mentor cross-functional project teams, including developers, QA, business analysts, and architects, ensuring collaboration and clear communication across teams. Align teams around project priorities and guide them through potential roadblocks or challenges. Promote a collaborative, solution-oriented approach to problem-solving, fostering a culture of continuous improvement. Assist in developing and executing account management strategies to ensure long-term client retention and growth. Monitor client satisfaction and feedback, proactively addressing concerns and identifying areas for improvement. Develop and maintain KPIs and metrics to track project performance, client satisfaction, and business growth opportunities. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred). Experience: Minimum of 10+ years of experience in program management, preferably in IT services, software implementation, or systems integration. Project Management Certifications: PMP, or similar is a plus. Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration. Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles. Ability to manage complex, multi-phase projects in fast-paced environments. Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization. Strong organizational, problem-solving, and decision-making skills. Preferred Skills: Experience in working with commerce platforms (eg, commerce tools, Adobe Commerce, Shopify). Familiarity with cloud platforms and DevOps practices. Experience managing cross-functional, geographically dispersed teams. Experience with Agile and Waterfall project management methodologies.
12/03/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Must be open to occasional Travel, position is Bonus and Incentive eligible* Prestigious Digital Partner Firm is currently seeking a Technical Program Manager with E-commerce experience. Candidate will play a critical client-facing role in the successful delivery, governance, and implementation of complex, high-priority technical projects. Candidate will act as a liaison between delivery teams and our clients, ensuring project objectives are met on time, within scope, and budget, while maintaining a strong focus on client satisfaction and relationship management. You will also support account farming initiatives to drive incremental business growth within existing client accounts. Responsibilities: Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines. Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management. Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication. Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements. Proactively manage changes in project scope, identify potential risks, and develop mitigation strategies. Ensure all project documentation is accurate, complete, and updated as per project life cycle needs (eg, scope documents, status reports, risk logs). Serve as the primary point of contact for client stakeholders, building and maintaining strong relationships with senior leadership and key decision-makers. Act as a trusted advisor to clients, understanding their business goals and aligning solutions to support their objectives. Ensure client satisfaction by managing expectations and delivering high-quality outcomes that exceed their requirements. Lead and mentor cross-functional project teams, including developers, QA, business analysts, and architects, ensuring collaboration and clear communication across teams. Align teams around project priorities and guide them through potential roadblocks or challenges. Promote a collaborative, solution-oriented approach to problem-solving, fostering a culture of continuous improvement. Assist in developing and executing account management strategies to ensure long-term client retention and growth. Monitor client satisfaction and feedback, proactively addressing concerns and identifying areas for improvement. Develop and maintain KPIs and metrics to track project performance, client satisfaction, and business growth opportunities. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred). Experience: Minimum of 10+ years of experience in program management, preferably in IT services, software implementation, or systems integration. Project Management Certifications: PMP, or similar is a plus. Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration. Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles. Ability to manage complex, multi-phase projects in fast-paced environments. Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization. Strong organizational, problem-solving, and decision-making skills. Preferred Skills: Experience in working with commerce platforms (eg, commerce tools, Adobe Commerce, Shopify). Familiarity with cloud platforms and DevOps practices. Experience managing cross-functional, geographically dispersed teams. Experience with Agile and Waterfall project management methodologies.
*We are unable to sponsor as this is a permanent Full time role* *4 DAYS IN OFFICE, MOSTLY DAT TRAVEL AND SOME OVERNIGHT, MUST BE FLEXIBLE* A prestigious MSP company is looking for a Technical Program Manager. This manager will be client facing, project engaging, and will be accountable for delivery of projects. This company wants someone who grew up technically and then moved into technical program management. The projects will focus on retail software implementation, integration, commerce platforms/tools (Adobe commerce), Cloud/DevOps, etc. Responsibilities: Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines. Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management. Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication. Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements. Proactively manage changes in project scope, identify potential risks, and develop mitigation strategies. Ensure all project documentation is accurate, complete, and updated as per project life cycle needs (eg, scope documents, status reports, risk logs). Serve as the primary point of contact for client stakeholders, building and maintaining strong relationships with senior leadership and key decision-makers. Lead and mentor cross-functional project teams, including developers, QA, business analysts, and architects, ensuring collaboration and clear communication across teams. Partner with the sales and business development teams to identify opportunities for account growth and expansion within existing clients. Collaborate with clients to identify additional business needs, developing proposals and strategies to address them with company offerings. Monitor client satisfaction and feedback, proactively addressing concerns and identifying areas for improvement. Develop and maintain KPIs and metrics to track project performance, client satisfaction, and business growth opportunities. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred). Experience: Minimum of 10+ years of experience in program management, preferably in IT services, software implementation, or systems integration. Project Management Certifications: PMP, or similar is a plus. Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration. Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles. Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization. Experience in working with commerce platforms (eg, commercetools, Adobe Commerce, Shopify). Familiarity with cloud platforms and DevOps practices. Experience with Agile and Waterfall project management methodologies.
12/03/2025
Full time
*We are unable to sponsor as this is a permanent Full time role* *4 DAYS IN OFFICE, MOSTLY DAT TRAVEL AND SOME OVERNIGHT, MUST BE FLEXIBLE* A prestigious MSP company is looking for a Technical Program Manager. This manager will be client facing, project engaging, and will be accountable for delivery of projects. This company wants someone who grew up technically and then moved into technical program management. The projects will focus on retail software implementation, integration, commerce platforms/tools (Adobe commerce), Cloud/DevOps, etc. Responsibilities: Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines. Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management. Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication. Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements. Proactively manage changes in project scope, identify potential risks, and develop mitigation strategies. Ensure all project documentation is accurate, complete, and updated as per project life cycle needs (eg, scope documents, status reports, risk logs). Serve as the primary point of contact for client stakeholders, building and maintaining strong relationships with senior leadership and key decision-makers. Lead and mentor cross-functional project teams, including developers, QA, business analysts, and architects, ensuring collaboration and clear communication across teams. Partner with the sales and business development teams to identify opportunities for account growth and expansion within existing clients. Collaborate with clients to identify additional business needs, developing proposals and strategies to address them with company offerings. Monitor client satisfaction and feedback, proactively addressing concerns and identifying areas for improvement. Develop and maintain KPIs and metrics to track project performance, client satisfaction, and business growth opportunities. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred). Experience: Minimum of 10+ years of experience in program management, preferably in IT services, software implementation, or systems integration. Project Management Certifications: PMP, or similar is a plus. Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration. Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles. Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization. Experience in working with commerce platforms (eg, commercetools, Adobe Commerce, Shopify). Familiarity with cloud platforms and DevOps practices. Experience with Agile and Waterfall project management methodologies.
Account Manager - Leading Smart Metering Solutions Provider Location : Remote, UK based, occasional travel to client sites Package : Competitive salary Car allowance Company pension Private healthcare 30 days annual leave plus bank holidays Flexible working arrangements including home office days Company Overview : Lynx is representing are a well-established European market leader in smart metering solutions for water and heat utilities. Their innovative technologies help organisations worldwide manage energy and water resources efficiently through intelligent data management solutions. They're expanding their presence in the UK water and thermal energy market, with a focus on technical solutions and services incorporating IoT and smart city technologies. Role Overview : Seeking an experienced Account Manager to take ownership of key accounts across water smart metering, thermal energy, and Data as a Service (DaaS) sectors. The role involves managing complex stakeholder relationships and overseeing high-value contracts that combine technical solutions, data services, and customer support. Key Responsibilities : Manage multiple high-value contracts in smart metering and DaaS Build and maintain relationships with utility providers and partners Lead the implementation of DaaS solutions and data service integration Coordinate with cross-functional teams on technical solution delivery Serve as primary client contact for technical and solution matters Oversee full project life cycle and SLA compliance Drive business growth through contract renewals and service expansion Required Qualifications : Minimum 4 years in account/project management, preferably in utilities or data services Experience managing complex multi-stakeholder technical projects Strong knowledge of water metering, thermal energy, and IoT technologies Expertise in DaaS contract management Excellent communication and organizational skills Full UK driving licence Ability to manage multiple accounts simultaneously Desired Experience : AMR/AMI metering products and IoT ecosystems (LoRaWAN, NB-IoT) Data as a Service models and data integration Established industry network in water/thermal energy sectors What We Offer : Competitive compensation package Professional development opportunities Small, dynamic team environment Flexible working arrangements Comprehensive training programs Interested candidates should have a passion for sustainable technology solutions and be ready to contribute to the growing digital transformation of the utility sector.
12/03/2025
Full time
Account Manager - Leading Smart Metering Solutions Provider Location : Remote, UK based, occasional travel to client sites Package : Competitive salary Car allowance Company pension Private healthcare 30 days annual leave plus bank holidays Flexible working arrangements including home office days Company Overview : Lynx is representing are a well-established European market leader in smart metering solutions for water and heat utilities. Their innovative technologies help organisations worldwide manage energy and water resources efficiently through intelligent data management solutions. They're expanding their presence in the UK water and thermal energy market, with a focus on technical solutions and services incorporating IoT and smart city technologies. Role Overview : Seeking an experienced Account Manager to take ownership of key accounts across water smart metering, thermal energy, and Data as a Service (DaaS) sectors. The role involves managing complex stakeholder relationships and overseeing high-value contracts that combine technical solutions, data services, and customer support. Key Responsibilities : Manage multiple high-value contracts in smart metering and DaaS Build and maintain relationships with utility providers and partners Lead the implementation of DaaS solutions and data service integration Coordinate with cross-functional teams on technical solution delivery Serve as primary client contact for technical and solution matters Oversee full project life cycle and SLA compliance Drive business growth through contract renewals and service expansion Required Qualifications : Minimum 4 years in account/project management, preferably in utilities or data services Experience managing complex multi-stakeholder technical projects Strong knowledge of water metering, thermal energy, and IoT technologies Expertise in DaaS contract management Excellent communication and organizational skills Full UK driving licence Ability to manage multiple accounts simultaneously Desired Experience : AMR/AMI metering products and IoT ecosystems (LoRaWAN, NB-IoT) Data as a Service models and data integration Established industry network in water/thermal energy sectors What We Offer : Competitive compensation package Professional development opportunities Small, dynamic team environment Flexible working arrangements Comprehensive training programs Interested candidates should have a passion for sustainable technology solutions and be ready to contribute to the growing digital transformation of the utility sector.
GIS Sales Manager - (Telecom, Utility, Mapping) Location: Reading UK Permanent Role Hybrid Mode Telecom, Utility, Mapping-looking for people who have experience of Selling to a Telecom Or a Utility company. GIS domain experience is mandatory (GIS data related experience, not GIS software development exp) GIS DATA MANAGEMENT Solution Sales required Requirements 10 years of experience in B2B sales, with a proven track record of success in selling technology solutions to customers in the telecom, utility, or mapping industries. Deep understanding of telecom, utility, and mapping technologies, markets, and trends, with the ability to articulate technical concepts to non-technical audiences. Strong leadership and management skills, with the ability to inspire and motivate a sales team to achieve targets and drive results. Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers, partners, and internal stakeholders. Proven ability to develop and execute strategic sales plans, identify business opportunities, and drive customer success. Experience in solution selling, including consultative selling, needs analysis, and value-based selling. Familiarity with CRM software (eg, Salesforce) and sales analytics tools to track and analyze sales performance. Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and business needs. Certification in sales or relevant industry domains is a plus. Responsibilities Develop and execute a strategic sales plan to achieve revenue targets and expand market share within the telecom, utility, and mapping sectors. Lead and mentor a team of sales professionals, providing guidance, coaching, and support to help them achieve their sales goals. Identify new business opportunities and prospects within the telecom, utility, and mapping industries, and develop strategies to acquire and retain customers. Build and maintain strong relationships with key customers, partners, and stakeholders, understanding their needs, challenges, and objectives. Collaborate with marketing and product management teams to develop sales collateral, presentations, and proposals that effectively communicate the value proposition of our solutions. Drive the sales process from lead generation to closure, including prospecting, qualification, negotiation, and contract execution. Conduct regular sales meetings, performance reviews, and pipeline reviews to track progress, identify opportunities, and address challenges. Monitor and analyze sales metrics, including pipeline, win rates, and sales cycle length, to track performance and drive continuous improvement. Stay abreast of industry trends, competitive landscape, and emerging technologies in the telecom, utility, and mapping sectors, providing insights and recommendations to internal teams. Represent the company at industry events, conferences, and customer meetings to promote our solutions and generate leads. Qualification Bachelor's degree in Business Administration, Marketing, Engineering, or related field. Master's degree preferred
12/03/2025
Full time
GIS Sales Manager - (Telecom, Utility, Mapping) Location: Reading UK Permanent Role Hybrid Mode Telecom, Utility, Mapping-looking for people who have experience of Selling to a Telecom Or a Utility company. GIS domain experience is mandatory (GIS data related experience, not GIS software development exp) GIS DATA MANAGEMENT Solution Sales required Requirements 10 years of experience in B2B sales, with a proven track record of success in selling technology solutions to customers in the telecom, utility, or mapping industries. Deep understanding of telecom, utility, and mapping technologies, markets, and trends, with the ability to articulate technical concepts to non-technical audiences. Strong leadership and management skills, with the ability to inspire and motivate a sales team to achieve targets and drive results. Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers, partners, and internal stakeholders. Proven ability to develop and execute strategic sales plans, identify business opportunities, and drive customer success. Experience in solution selling, including consultative selling, needs analysis, and value-based selling. Familiarity with CRM software (eg, Salesforce) and sales analytics tools to track and analyze sales performance. Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and business needs. Certification in sales or relevant industry domains is a plus. Responsibilities Develop and execute a strategic sales plan to achieve revenue targets and expand market share within the telecom, utility, and mapping sectors. Lead and mentor a team of sales professionals, providing guidance, coaching, and support to help them achieve their sales goals. Identify new business opportunities and prospects within the telecom, utility, and mapping industries, and develop strategies to acquire and retain customers. Build and maintain strong relationships with key customers, partners, and stakeholders, understanding their needs, challenges, and objectives. Collaborate with marketing and product management teams to develop sales collateral, presentations, and proposals that effectively communicate the value proposition of our solutions. Drive the sales process from lead generation to closure, including prospecting, qualification, negotiation, and contract execution. Conduct regular sales meetings, performance reviews, and pipeline reviews to track progress, identify opportunities, and address challenges. Monitor and analyze sales metrics, including pipeline, win rates, and sales cycle length, to track performance and drive continuous improvement. Stay abreast of industry trends, competitive landscape, and emerging technologies in the telecom, utility, and mapping sectors, providing insights and recommendations to internal teams. Represent the company at industry events, conferences, and customer meetings to promote our solutions and generate leads. Qualification Bachelor's degree in Business Administration, Marketing, Engineering, or related field. Master's degree preferred
Oracle Cloud HCM Consulting (Core HR, Benefits, Compensation) 4 x Manager roles - up to £75k base plus bonus and benefits Multiple office locations in the UK Leading Consultancy is seeking 4 talented Managers with experience of Oracle HCM implementations to support/lead the delivery of high quality deployment projects. Experience in Core HR, Benefits or Compensation modules would be preferred. As a Workstream Lead, you will: Lead the end to end delivery of workstreams, including managing offshore teams in the delivery of Oracle HCM Cloud transformations and business process change. Leading client facing meetings and facilitation of workshops with larger groups of client teams Lead an offshore team to design, configure and test a module or process area to successful deployment for a client Develop lasting client relationships and actively building a network and range of experience to help address client needs Experience required: Project implementation experience - including Core HR, Compensation or Benefits modules. Consultancy experience. Knowledge across the wider HCM modules. Background working as a Functional Consultant, advising and implementing business process changes within HR. Demonstrable experience of leading client facing meetings and facilitation of workshops with larger groups of client teams Been responsible for the end to end delivery of workstreams, including leading offshore teams to design, configure and test a module or process area to successful deployment for a client
12/03/2025
Full time
Oracle Cloud HCM Consulting (Core HR, Benefits, Compensation) 4 x Manager roles - up to £75k base plus bonus and benefits Multiple office locations in the UK Leading Consultancy is seeking 4 talented Managers with experience of Oracle HCM implementations to support/lead the delivery of high quality deployment projects. Experience in Core HR, Benefits or Compensation modules would be preferred. As a Workstream Lead, you will: Lead the end to end delivery of workstreams, including managing offshore teams in the delivery of Oracle HCM Cloud transformations and business process change. Leading client facing meetings and facilitation of workshops with larger groups of client teams Lead an offshore team to design, configure and test a module or process area to successful deployment for a client Develop lasting client relationships and actively building a network and range of experience to help address client needs Experience required: Project implementation experience - including Core HR, Compensation or Benefits modules. Consultancy experience. Knowledge across the wider HCM modules. Background working as a Functional Consultant, advising and implementing business process changes within HR. Demonstrable experience of leading client facing meetings and facilitation of workshops with larger groups of client teams Been responsible for the end to end delivery of workstreams, including leading offshore teams to design, configure and test a module or process area to successful deployment for a client
Enterprise Applications Manager Location: London or Manchester Salary: Up to £55,000 Our client, a leading organisation in the higher education sector, is seeking an experienced Enterprise Applications Manager to oversee the management, support, and enhancement of their enterprise applications portfolio. This is a fantastic opportunity for an IT leader with strong application management experience or an IT Manager who has managed a broad IT function. Role Overview: The Enterprise Applications Manager will be responsible for the management of 35+ and growing applications, ensuring seamless operation, enhancement, and integration of SaaS-based solutions across Student Management, HR, and Finance. This individual will lead a UK-based team of around 15 members, collaborating closely with internal stakeholders and external vendors to drive digital transformation and innovation. Key Responsibilities: Oversee the management, maintenance, and development of enterprise applications, including Thesis, Zoho, Moodle, Eventmap, and Azure-based solutions. Lead a team of 15 IT professionals, providing guidance, mentorship, and performance management. Ensure system availability, performance, and security, taking ownership of incident management and release processes. Manage relationships with business units and IT stakeholders, translating business needs into technical solutions. Develop and execute strategic application roadmaps, ensuring alignment with the organisation's digital objectives. Provide hands-on support, including coding and technical troubleshooting, when necessary. Drive innovation by learning new systems and functionalities quickly, identifying opportunities for process improvements. Essential Skills & Experience: A BA/BS degree (preferred) and extensive relevant work experience. Proven experience in enterprise application management, IT management, or a similar leadership role. Strong understanding of SaaS applications within Student Management, HR, and Finance. Expertise in Azure and cloud-based integrations. Hands-on coding experience with the ability to support development and troubleshooting. Excellent stakeholder management skills, with the ability to collaborate across departments. Strong project management and team leadership capabilities. Why Join Our Client? Opportunity to work with a growing application portfolio in a dynamic sector. Lead and mentor a team of skilled IT professionals. Competitive salary and benefits package. A chance to drive digital transformation and innovation. If you are an experienced IT professional with a passion for enterprise applications and a strong blend of technical and leadership skills, we would love to hear from you! How to Apply: Please submit your CV and cover letter detailing your relevant experience by clicking APPLY Our client is committed to diversity, inclusion, and equal opportunities, welcoming applications from all backgrounds.
12/03/2025
Full time
Enterprise Applications Manager Location: London or Manchester Salary: Up to £55,000 Our client, a leading organisation in the higher education sector, is seeking an experienced Enterprise Applications Manager to oversee the management, support, and enhancement of their enterprise applications portfolio. This is a fantastic opportunity for an IT leader with strong application management experience or an IT Manager who has managed a broad IT function. Role Overview: The Enterprise Applications Manager will be responsible for the management of 35+ and growing applications, ensuring seamless operation, enhancement, and integration of SaaS-based solutions across Student Management, HR, and Finance. This individual will lead a UK-based team of around 15 members, collaborating closely with internal stakeholders and external vendors to drive digital transformation and innovation. Key Responsibilities: Oversee the management, maintenance, and development of enterprise applications, including Thesis, Zoho, Moodle, Eventmap, and Azure-based solutions. Lead a team of 15 IT professionals, providing guidance, mentorship, and performance management. Ensure system availability, performance, and security, taking ownership of incident management and release processes. Manage relationships with business units and IT stakeholders, translating business needs into technical solutions. Develop and execute strategic application roadmaps, ensuring alignment with the organisation's digital objectives. Provide hands-on support, including coding and technical troubleshooting, when necessary. Drive innovation by learning new systems and functionalities quickly, identifying opportunities for process improvements. Essential Skills & Experience: A BA/BS degree (preferred) and extensive relevant work experience. Proven experience in enterprise application management, IT management, or a similar leadership role. Strong understanding of SaaS applications within Student Management, HR, and Finance. Expertise in Azure and cloud-based integrations. Hands-on coding experience with the ability to support development and troubleshooting. Excellent stakeholder management skills, with the ability to collaborate across departments. Strong project management and team leadership capabilities. Why Join Our Client? Opportunity to work with a growing application portfolio in a dynamic sector. Lead and mentor a team of skilled IT professionals. Competitive salary and benefits package. A chance to drive digital transformation and innovation. If you are an experienced IT professional with a passion for enterprise applications and a strong blend of technical and leadership skills, we would love to hear from you! How to Apply: Please submit your CV and cover letter detailing your relevant experience by clicking APPLY Our client is committed to diversity, inclusion, and equal opportunities, welcoming applications from all backgrounds.
Customer Success Manager Salary: £65,000 - £70,000 per annum Location: Hybrid role - Greater Manchester, Lancashire and Yorkshire Permanent Are you an experienced Customer Success Manager with a passion for driving customer satisfaction, retention and financial growth? Do you thrive in a strategic, customer-focused role, ensuring business outcomes are met? If so, we have a high-profile opportunity that could be the perfect next step in your career. The Role As a Customer Success Manager, you will play a critical role in ensuring customer success for a large strategic client based in Manchester. This is a pure Customer Success role where your primary focus will be on growth, retention, and customer satisfaction. Working closely with the Account Manager, you will develop success metrics, identify opportunities for enhancement and upsell, and ensure the customer receives maximum value from our client's services and solutions. Key Responsibilities Customer Advocacy: Build strong relationships, acting as a trusted advisor to enhance customer satisfaction and retention. Strategic Account Growth: Drive financial growth, working alongside the Account Manager to identify and execute upsell and expansion opportunities. Customer Success Playbooks: Design and implement structured success playbooks to improve customer outcomes and experience. Data-Driven Approach: Develop and track KPIs, SLAs, XLAs, and scorecards to measure and enhance success. Pain Point Resolution: Identify customer pain points and work proactively to deliver end-to-end solutions. Cloud & Contact Centre Expertise: Leverage your knowledge of Five9, Genesys Cloud, AWS, Azure, or Unified Comms to optimise customer environments. What We're Looking For Proven CSM experience - Minimum 4+ years of Customer Success experience. Strong understanding of targets, KPIs, and business outcome setting. Experience in growing and improving customer experience, including playbook development. Analytical mindset with a focus on end-to-end process improvement. Cloud & Contact Centre background (Five9, Genesys Cloud, AWS, Azure, etc.). ITIL v4 certification is essential (unless extensive CSM experience is demonstrated). Why Join Us? High-profile role playing a crucial part in the company's ongoing Customer Success strategy Career growth opportunities within the evolving Customer Success function. Hybrid working with access to offices in Manchester (end customer), London, and Leeds. This is a fantastic opportunity to influence a new Customer Success strategy and make a real impact. If you're ready to take on a strategic, customer-focused role that goes beyond traditional account management, apply now! ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
12/03/2025
Full time
Customer Success Manager Salary: £65,000 - £70,000 per annum Location: Hybrid role - Greater Manchester, Lancashire and Yorkshire Permanent Are you an experienced Customer Success Manager with a passion for driving customer satisfaction, retention and financial growth? Do you thrive in a strategic, customer-focused role, ensuring business outcomes are met? If so, we have a high-profile opportunity that could be the perfect next step in your career. The Role As a Customer Success Manager, you will play a critical role in ensuring customer success for a large strategic client based in Manchester. This is a pure Customer Success role where your primary focus will be on growth, retention, and customer satisfaction. Working closely with the Account Manager, you will develop success metrics, identify opportunities for enhancement and upsell, and ensure the customer receives maximum value from our client's services and solutions. Key Responsibilities Customer Advocacy: Build strong relationships, acting as a trusted advisor to enhance customer satisfaction and retention. Strategic Account Growth: Drive financial growth, working alongside the Account Manager to identify and execute upsell and expansion opportunities. Customer Success Playbooks: Design and implement structured success playbooks to improve customer outcomes and experience. Data-Driven Approach: Develop and track KPIs, SLAs, XLAs, and scorecards to measure and enhance success. Pain Point Resolution: Identify customer pain points and work proactively to deliver end-to-end solutions. Cloud & Contact Centre Expertise: Leverage your knowledge of Five9, Genesys Cloud, AWS, Azure, or Unified Comms to optimise customer environments. What We're Looking For Proven CSM experience - Minimum 4+ years of Customer Success experience. Strong understanding of targets, KPIs, and business outcome setting. Experience in growing and improving customer experience, including playbook development. Analytical mindset with a focus on end-to-end process improvement. Cloud & Contact Centre background (Five9, Genesys Cloud, AWS, Azure, etc.). ITIL v4 certification is essential (unless extensive CSM experience is demonstrated). Why Join Us? High-profile role playing a crucial part in the company's ongoing Customer Success strategy Career growth opportunities within the evolving Customer Success function. Hybrid working with access to offices in Manchester (end customer), London, and Leeds. This is a fantastic opportunity to influence a new Customer Success strategy and make a real impact. If you're ready to take on a strategic, customer-focused role that goes beyond traditional account management, apply now! ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Database Administrator with strong Postgre and preferably some DB2 LUW experience. Candidate will design and maintain databases and database solutions that operate within prescribed resource limits and meet company standards. Participate in and contribute to all phases of systems development projects. Monitor and tune database and database application performance. Responsibilities: Assists with the design, implementation, and maintaining databases Manage database performance and disk usage Provides support in database access methods Provides consultation support in database analysis, modelling, coding, and production problem resolution. Develops maintenance, backup and recovery procedures and documentation Participates in Disaster Recovery drills Provides Primary On-Call Support for production problems Understands and supports corporate data standards Recommends and assists with new DBMS and operational standards. Participates in testing and in evaluations of new software and software release upgrades Supports business studies, proposal teams and costing/feasibility studies Prepares system documentation Maintains metadata repositories Qualifications: [Required] 3+ years experience developing and maintaining complex applications that make extensive use of a supported database technology or 3+ years experience as an associate DBA [Required] Well versed in all phases of Systems Analysis and Design [Required] Experienced in two or more programming languages and two or more Scripting languages [Required] Practiced at Entity/Relationship or Object modelling and translation to physical database designs [Required] Proficient in DML, DDL, and database utilities for at least two DBMS technologies [Required] Proficient in all access methods of a DBMS as well as the underlying operating system access methods [Required] Knowledge of hardware and operating system capabilities within one Environment [Required] Understanding of all software subsystems (DBMS, TP Managers, etc.) for one environment [Required] Accepts ownership in assignments, team, and company and takes initiative outside immediate area of responsibility [Required] Speed/Sense of Urgency Contributes additional effort when necessary to get the job done and to help others meet their objectives [Required] Seeks additional responsibility, shows initiative to learn every aspect of the job, and strives to become a mentor to others in area of expertise [Required] Communicates openly and effectively. Challenges established practices appropriately [Required] Ability to maintain composure under pressure and avoid defensive or irritated or reactions in challenging situations Technical Skills: [Required] 7+ years experience with PostgreSQL (preferred EnterpriseDB (EDB) version) [Required] 3+ year Terraform, Ansible, Jenkins & CI/CD skills [Preferred] 3+ years experience with CTE(CipherTrust Transparent Encryption), Barman (EDB Backup and Recovery Manager) and AWS [Preferred] 5+ years experience with DB2 LUW; preferably on Red Hat Linux [Preferred] 1+ years experience with SQL Server [Preferred] 1+ years experience with MySQL/MariaDB [Preferred] 1+ years experience with DB2 in a z/OS environment [Required] bachelors degree (or equivalent) in Computer Science, Engineering, Mathematics, or Business [Preferred] Related financial industry experiences [Preferred] PostgreSQL Professional Certification [Preferred] IBM Certified Database Administrator - DB2 for Linux UNIX and Windows
12/03/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Database Administrator with strong Postgre and preferably some DB2 LUW experience. Candidate will design and maintain databases and database solutions that operate within prescribed resource limits and meet company standards. Participate in and contribute to all phases of systems development projects. Monitor and tune database and database application performance. Responsibilities: Assists with the design, implementation, and maintaining databases Manage database performance and disk usage Provides support in database access methods Provides consultation support in database analysis, modelling, coding, and production problem resolution. Develops maintenance, backup and recovery procedures and documentation Participates in Disaster Recovery drills Provides Primary On-Call Support for production problems Understands and supports corporate data standards Recommends and assists with new DBMS and operational standards. Participates in testing and in evaluations of new software and software release upgrades Supports business studies, proposal teams and costing/feasibility studies Prepares system documentation Maintains metadata repositories Qualifications: [Required] 3+ years experience developing and maintaining complex applications that make extensive use of a supported database technology or 3+ years experience as an associate DBA [Required] Well versed in all phases of Systems Analysis and Design [Required] Experienced in two or more programming languages and two or more Scripting languages [Required] Practiced at Entity/Relationship or Object modelling and translation to physical database designs [Required] Proficient in DML, DDL, and database utilities for at least two DBMS technologies [Required] Proficient in all access methods of a DBMS as well as the underlying operating system access methods [Required] Knowledge of hardware and operating system capabilities within one Environment [Required] Understanding of all software subsystems (DBMS, TP Managers, etc.) for one environment [Required] Accepts ownership in assignments, team, and company and takes initiative outside immediate area of responsibility [Required] Speed/Sense of Urgency Contributes additional effort when necessary to get the job done and to help others meet their objectives [Required] Seeks additional responsibility, shows initiative to learn every aspect of the job, and strives to become a mentor to others in area of expertise [Required] Communicates openly and effectively. Challenges established practices appropriately [Required] Ability to maintain composure under pressure and avoid defensive or irritated or reactions in challenging situations Technical Skills: [Required] 7+ years experience with PostgreSQL (preferred EnterpriseDB (EDB) version) [Required] 3+ year Terraform, Ansible, Jenkins & CI/CD skills [Preferred] 3+ years experience with CTE(CipherTrust Transparent Encryption), Barman (EDB Backup and Recovery Manager) and AWS [Preferred] 5+ years experience with DB2 LUW; preferably on Red Hat Linux [Preferred] 1+ years experience with SQL Server [Preferred] 1+ years experience with MySQL/MariaDB [Preferred] 1+ years experience with DB2 in a z/OS environment [Required] bachelors degree (or equivalent) in Computer Science, Engineering, Mathematics, or Business [Preferred] Related financial industry experiences [Preferred] PostgreSQL Professional Certification [Preferred] IBM Certified Database Administrator - DB2 for Linux UNIX and Windows
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Database Administrator with strong Postgre and preferably some DB2 LUW experience. Candidate will design and maintain databases and database solutions that operate within prescribed resource limits and meet company standards. Participate in and contribute to all phases of systems development projects. Monitor and tune database and database application performance. Responsibilities: Assists with the design, implementation, and maintaining databases Manage database performance and disk usage Provides support in database access methods Provides consultation support in database analysis, modelling, coding, and production problem resolution. Develops maintenance, backup and recovery procedures and documentation Participates in Disaster Recovery drills Provides Primary On-Call Support for production problems Understands and supports corporate data standards Recommends and assists with new DBMS and operational standards. Participates in testing and in evaluations of new software and software release upgrades Supports business studies, proposal teams and costing/feasibility studies Prepares system documentation Maintains metadata repositories Qualifications: [Required] 3+ years experience developing and maintaining complex applications that make extensive use of a supported database technology or 3+ years experience as an associate DBA [Required] Well versed in all phases of Systems Analysis and Design [Required] Experienced in two or more programming languages and two or more Scripting languages [Required] Practiced at Entity/Relationship or Object modelling and translation to physical database designs [Required] Proficient in DML, DDL, and database utilities for at least two DBMS technologies [Required] Proficient in all access methods of a DBMS as well as the underlying operating system access methods [Required] Knowledge of hardware and operating system capabilities within one Environment [Required] Understanding of all software subsystems (DBMS, TP Managers, etc.) for one environment [Required] Accepts ownership in assignments, team, and company and takes initiative outside immediate area of responsibility [Required] Speed/Sense of Urgency Contributes additional effort when necessary to get the job done and to help others meet their objectives [Required] Seeks additional responsibility, shows initiative to learn every aspect of the job, and strives to become a mentor to others in area of expertise [Required] Communicates openly and effectively. Challenges established practices appropriately [Required] Ability to maintain composure under pressure and avoid defensive or irritated or reactions in challenging situations Technical Skills: [Required] 7+ years experience with PostgreSQL (preferred EnterpriseDB (EDB) version) [Required] 3+ year Terraform, Ansible, Jenkins & CI/CD skills [Preferred] 3+ years experience with CTE(CipherTrust Transparent Encryption), Barman (EDB Backup and Recovery Manager) and AWS [Preferred] 5+ years experience with DB2 LUW; preferably on Red Hat Linux [Preferred] 1+ years experience with SQL Server [Preferred] 1+ years experience with MySQL/MariaDB [Preferred] 1+ years experience with DB2 in a z/OS environment [Required] bachelors degree (or equivalent) in Computer Science, Engineering, Mathematics, or Business [Preferred] Related financial industry experiences [Preferred] PostgreSQL Professional Certification [Preferred] IBM Certified Database Administrator - DB2 for Linux UNIX and Windows
11/03/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Database Administrator with strong Postgre and preferably some DB2 LUW experience. Candidate will design and maintain databases and database solutions that operate within prescribed resource limits and meet company standards. Participate in and contribute to all phases of systems development projects. Monitor and tune database and database application performance. Responsibilities: Assists with the design, implementation, and maintaining databases Manage database performance and disk usage Provides support in database access methods Provides consultation support in database analysis, modelling, coding, and production problem resolution. Develops maintenance, backup and recovery procedures and documentation Participates in Disaster Recovery drills Provides Primary On-Call Support for production problems Understands and supports corporate data standards Recommends and assists with new DBMS and operational standards. Participates in testing and in evaluations of new software and software release upgrades Supports business studies, proposal teams and costing/feasibility studies Prepares system documentation Maintains metadata repositories Qualifications: [Required] 3+ years experience developing and maintaining complex applications that make extensive use of a supported database technology or 3+ years experience as an associate DBA [Required] Well versed in all phases of Systems Analysis and Design [Required] Experienced in two or more programming languages and two or more Scripting languages [Required] Practiced at Entity/Relationship or Object modelling and translation to physical database designs [Required] Proficient in DML, DDL, and database utilities for at least two DBMS technologies [Required] Proficient in all access methods of a DBMS as well as the underlying operating system access methods [Required] Knowledge of hardware and operating system capabilities within one Environment [Required] Understanding of all software subsystems (DBMS, TP Managers, etc.) for one environment [Required] Accepts ownership in assignments, team, and company and takes initiative outside immediate area of responsibility [Required] Speed/Sense of Urgency Contributes additional effort when necessary to get the job done and to help others meet their objectives [Required] Seeks additional responsibility, shows initiative to learn every aspect of the job, and strives to become a mentor to others in area of expertise [Required] Communicates openly and effectively. Challenges established practices appropriately [Required] Ability to maintain composure under pressure and avoid defensive or irritated or reactions in challenging situations Technical Skills: [Required] 7+ years experience with PostgreSQL (preferred EnterpriseDB (EDB) version) [Required] 3+ year Terraform, Ansible, Jenkins & CI/CD skills [Preferred] 3+ years experience with CTE(CipherTrust Transparent Encryption), Barman (EDB Backup and Recovery Manager) and AWS [Preferred] 5+ years experience with DB2 LUW; preferably on Red Hat Linux [Preferred] 1+ years experience with SQL Server [Preferred] 1+ years experience with MySQL/MariaDB [Preferred] 1+ years experience with DB2 in a z/OS environment [Required] bachelors degree (or equivalent) in Computer Science, Engineering, Mathematics, or Business [Preferred] Related financial industry experiences [Preferred] PostgreSQL Professional Certification [Preferred] IBM Certified Database Administrator - DB2 for Linux UNIX and Windows
*Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for a PostgreSQL DBA. This DBA will need heavy PostgreSQL experience along with DevOps experience using Terraform, Ansible, Jenkins. Responsibilities: Assists with the design, implementation, and maintaining databases Manage database performance and disk usage Provides support in database access methods Provides consultation support in database analysis, modelling, coding, and production problem resolution. Develops maintenance, backup and recovery procedures and documentation Participates in Disaster Recovery drills Provides Primary On-Call Support for production problems Understands and supports corporate data standards Recommends and assists with new DBMS and operational standards. Participates in testing and in evaluations of new software and software release upgrades Supports business studies, proposal teams and costing/feasibility studies Qualifications: Bachelors degree (or equivalent) in Computer Science, Engineering, Mathematics, or Business 3+ years experience developing and maintaining complex applications that make extensive use of a supported database technology or 3+ years experience as an associate DBA Experienced in two or more programming languages and two or more Scripting languages Practiced at Entity/Relationship or Object modelling and translation to physical database designs Proficient in DML, DDL, and database utilities for at least two DBMS technologies Proficient in all access methods of a DBMS as well as the underlying operating system access methods Understanding of all software subsystems (DBMS, TP Managers, etc.) for one environment 7+ years experience with PostgreSQL (preferred EnterpriseDB (EDB) version) 3+ year Terraform, Ansible, Jenkins & CI/CD skills 3+ years experience with CTE(CipherTrust Transparent Encryption), Barman (EDB Backup and Recovery Manager) and AWS 5+ years experience with DB2 LUW; preferably on Red Hat Linux 1+ years experience with SQL Server 1+ years experience with MySQL/MariaDB 1+ years experience with DB2 in a z/OS environment
11/03/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for a PostgreSQL DBA. This DBA will need heavy PostgreSQL experience along with DevOps experience using Terraform, Ansible, Jenkins. Responsibilities: Assists with the design, implementation, and maintaining databases Manage database performance and disk usage Provides support in database access methods Provides consultation support in database analysis, modelling, coding, and production problem resolution. Develops maintenance, backup and recovery procedures and documentation Participates in Disaster Recovery drills Provides Primary On-Call Support for production problems Understands and supports corporate data standards Recommends and assists with new DBMS and operational standards. Participates in testing and in evaluations of new software and software release upgrades Supports business studies, proposal teams and costing/feasibility studies Qualifications: Bachelors degree (or equivalent) in Computer Science, Engineering, Mathematics, or Business 3+ years experience developing and maintaining complex applications that make extensive use of a supported database technology or 3+ years experience as an associate DBA Experienced in two or more programming languages and two or more Scripting languages Practiced at Entity/Relationship or Object modelling and translation to physical database designs Proficient in DML, DDL, and database utilities for at least two DBMS technologies Proficient in all access methods of a DBMS as well as the underlying operating system access methods Understanding of all software subsystems (DBMS, TP Managers, etc.) for one environment 7+ years experience with PostgreSQL (preferred EnterpriseDB (EDB) version) 3+ year Terraform, Ansible, Jenkins & CI/CD skills 3+ years experience with CTE(CipherTrust Transparent Encryption), Barman (EDB Backup and Recovery Manager) and AWS 5+ years experience with DB2 LUW; preferably on Red Hat Linux 1+ years experience with SQL Server 1+ years experience with MySQL/MariaDB 1+ years experience with DB2 in a z/OS environment
*Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for a PostgreSQL DBA. This DBA will need heavy PostgreSQL experience along with DevOps experience using Terraform, Ansible, Jenkins. Responsibilities: Assists with the design, implementation, and maintaining databases Manage database performance and disk usage Provides support in database access methods Provides consultation support in database analysis, modelling, coding, and production problem resolution. Develops maintenance, backup and recovery procedures and documentation Participates in Disaster Recovery drills Provides Primary On-Call Support for production problems Understands and supports corporate data standards Recommends and assists with new DBMS and operational standards. Participates in testing and in evaluations of new software and software release upgrades Supports business studies, proposal teams and costing/feasibility studies Qualifications: Bachelors degree (or equivalent) in Computer Science, Engineering, Mathematics, or Business 3+ years experience developing and maintaining complex applications that make extensive use of a supported database technology or 3+ years experience as an associate DBA Experienced in two or more programming languages and two or more Scripting languages Practiced at Entity/Relationship or Object modelling and translation to physical database designs Proficient in DML, DDL, and database utilities for at least two DBMS technologies Proficient in all access methods of a DBMS as well as the underlying operating system access methods Understanding of all software subsystems (DBMS, TP Managers, etc.) for one environment 7+ years experience with PostgreSQL (preferred EnterpriseDB (EDB) version) 3+ year Terraform, Ansible, Jenkins & CI/CD skills 3+ years experience with CTE(CipherTrust Transparent Encryption), Barman (EDB Backup and Recovery Manager) and AWS 5+ years experience with DB2 LUW; preferably on Red Hat Linux 1+ years experience with SQL Server 1+ years experience with MySQL/MariaDB 1+ years experience with DB2 in a z/OS environment
11/03/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for a PostgreSQL DBA. This DBA will need heavy PostgreSQL experience along with DevOps experience using Terraform, Ansible, Jenkins. Responsibilities: Assists with the design, implementation, and maintaining databases Manage database performance and disk usage Provides support in database access methods Provides consultation support in database analysis, modelling, coding, and production problem resolution. Develops maintenance, backup and recovery procedures and documentation Participates in Disaster Recovery drills Provides Primary On-Call Support for production problems Understands and supports corporate data standards Recommends and assists with new DBMS and operational standards. Participates in testing and in evaluations of new software and software release upgrades Supports business studies, proposal teams and costing/feasibility studies Qualifications: Bachelors degree (or equivalent) in Computer Science, Engineering, Mathematics, or Business 3+ years experience developing and maintaining complex applications that make extensive use of a supported database technology or 3+ years experience as an associate DBA Experienced in two or more programming languages and two or more Scripting languages Practiced at Entity/Relationship or Object modelling and translation to physical database designs Proficient in DML, DDL, and database utilities for at least two DBMS technologies Proficient in all access methods of a DBMS as well as the underlying operating system access methods Understanding of all software subsystems (DBMS, TP Managers, etc.) for one environment 7+ years experience with PostgreSQL (preferred EnterpriseDB (EDB) version) 3+ year Terraform, Ansible, Jenkins & CI/CD skills 3+ years experience with CTE(CipherTrust Transparent Encryption), Barman (EDB Backup and Recovery Manager) and AWS 5+ years experience with DB2 LUW; preferably on Red Hat Linux 1+ years experience with SQL Server 1+ years experience with MySQL/MariaDB 1+ years experience with DB2 in a z/OS environment
