23 joburi disponibile

SERVICENOW ITAM Job Description ServiceNow Sales And Order Management/Network Inventory Management expert - Experienced ServiceNow resource. Minimum 6 Years -12 Years in collaborating with teams to understand their requirements and pain points, translating them into functional specifications. Design, configure, and customize ServiceNow modules to optimize legal service processes such as Sales And Order Management/Network Inventory Management Implement best practices for legal service management using ServiceNow, ensuring alignment with the organization's goals. Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions. Perform system testing, troubleshooting, and issue resolution during the implementation phase. Collaborate with technical teams to define integrations with other systems and applications, ensuring seamless data flow. Stay updated with ServiceNow platform advancements and legal industry trends, incorporating them into the solution design. Provide ongoing support to end-users, addressing their queries and issues related to the ServiceNow platform. Document processes, configurations, and solutions to create comprehensive user guides and training materials. Proven 6+ years experience as a functional consultant or business analyst in legal services management. In-depth understanding of processes and workflows within organizations. Strong expertise in configuring and customizing the ServiceNow platform for legal service management. Excellent communication and interpersonal skills. Relevant ServiceNow certifications (eg, ServiceNow Certified Implementation Specialist) are a plus."

EU Candidates only! We are looking for a IT Security Analyst for our client in the banking industry. What you will be doing: Support Application Owners with the Onboarding of their applications to the IAM controls, predominantly to the IIQ system Analyse and coordinate complicated questions related to Application Onboarding Together with the team, own our procedures and instructions and collaborate with Process Owners to keep these relevant Be the IT Security specialist when it comes to IAM controls and onboarding Have close collaboration with the PO and SM in order to help them set realistic goals and support Projects and Audit request Work with constant improvements in our ways of working and processes To succeed in this role, we believe that you have: A strong driving force and good technical skills Stakeholder mindset Analytical mind and interest in investigating requests Ambition to always find long term solutions Ability to explain technical issues to both non-technical and technical people A structured and organised way of working with the ability to deliver results with high quality A proactive, constructive and 'can-do' oriented mind-set Description of knowledge and experience: Experience working with IAM solutions and processes Good knowledge about IAM Understanding of IT processes and software development life cycle Experience working cross-borders with different cultures Previous experience working with Agile methodology and SAFe is a must Fluency in both written and spoken English is a must Start date: 01/05/25 End date: 31/12/25 Location: Denmark, Sweden, Norway, Finland Required skills: IAM SAFe Agile Methodology Software Development

Job Title: M365 Modern Workplace SME Location: Leek Wootton Job Type: Permanent Security Clearance: Must hold NPPV3 with SC Job Purpose As the M365 Modern Workplace SME, you will be responsible for managing and maintaining M365 Modern Workplace solutions. You will provide technical expertise and support to internal stakeholders while overseeing Email, SharePoint, Viva Engage, Teams, Azure Active Directory, and other Office 365 cloud-based services. Key Responsibilities Office 365 Compliance Features: Implement and manage compliance features such as data loss prevention (DLP), eDiscovery, and retention policies to ensure adherence to legal and regulatory standards. SharePoint Online Administration: Manage SharePoint Online, including site creation, configuration, and maintenance to facilitate collaboration and document management. Microsoft Teams Deployment and Management: Oversee the deployment and management of Microsoft Teams, configure policies, and integrate with other Office 365 services for enhanced internal communication. Monitoring and Troubleshooting: Monitor and troubleshoot Office 365 services and connectivity issues using tools like the Microsoft 365 admin center and PowerShell scripts to ensure optimal performance. Problem Identification and Resolution: Diagnose and resolve issues, implementing appropriate solutions or escalating where necessary. Provide technical support for software, hardware, account management, access rights, and system configurations. Documentation: Maintain accurate and up-to-date records of incidents, requests, resolutions, and procedures in the IT service management system (ITSM). ITIL Adherence: Apply ITIL best practices, including Incident Management, Problem Management, Change Management, and Service Level Management for standardized service delivery. Continuous Improvement: Identify recurring issues, propose solutions, and participate in knowledge-sharing and training sessions. Customer Service: Provide excellent interpersonal support and a customer-focused approach to ensure a positive user experience. Technical Expertise: Stay updated with industry trends, emerging technologies, and best practices to enhance technical knowledge and skills. Special Conditions The role is hybrid, with an expectation of travel to the site 1-2 days a week or as required. Person Specification Knowledge: Proficiency in the following Microsoft Products: Exchange Online/Outlook SharePoint Online Viva Engage Power Platform Teams OneDrive for Business Azure Active Directory/Entra ID Microsoft role-based certification (Associate level) and relevant product certifications. Ability to support Power Platform tools such as PowerApps, Power Automate, and Power BI. Understanding and application of security principles. Knowledge of ITIL Standards & Processes. Degree-level education and/or relevant professional certifications (eg, ITIL, TOGAF/COBIT, Prince2, or equivalent frameworks). Experience: Previous experience in System Administrator/Analyst or Application Support roles. Minimum of 3 years' experience with Microsoft M365/O365. Preference for candidates with experience supporting a user base of 2000+ users and working with a Managed Service Provider (MSP). Experience with specific Microsoft technology specialisms. Experience managing customer interactions and leading business and technical discussions with internal and external stakeholders. Key Skills: Strong problem-solving skills with the ability to gather and analyze information. High-level communication, negotiation, and influencing skills. Ability to anticipate and mitigate risks, proposing suitable solutions. Strong stakeholder and supplier engagement skills with adaptable communication styles. Excellent interpersonal skills, including listening, empathy, and insight. Ability to guide and influence organizational change. Confident in discussing key portfolio issues professionally and persuasively. Ability to analyze complex business problems and apply systematic solutions. Strong communication skills for both technical and non-technical audiences. Customer service-focused with strong attention to detail. High-quality documentation skills.

Mechanical Design Engineer Contract | Guildford | On-Site | 12 Months | Inside IR35 Our client, a leader in the aerospace sector, is seeking a highly motivated Mechanical Design Engineer to contribute to the development of current and future spacecraft missions. This is a fantastic opportunity to be involved in the full engineering life cycle - from initial concept through to final integration - within an innovative and collaborative environment. You'll play a key role in the design and integration of spacecraft structures and sub-systems, working closely with cross-functional teams including project managers, systems engineers, manufacturing, and senior analysts. Key Responsibilities: Design mechanical components and systems using 3D CAD (SolidWorks), ensuring compliance with customer and mission requirements. Produce detailed manufacturing drawings and support procurement, inspections, and manufacturing activities. Document and manage design changes through Engineering Change Notices (ECNs). Write technical assembly procedures and integration documentation. Support cleanroom-based integration of mechanical components and sub-assemblies. Maintain detailed build logs and create Bills of Materials (BoMs) using MRP systems. Collaborate with electrical engineers on the design of enclosures and PCB outlines, ensuring compatibility with electronic assemblies. Contribute to the mechanical design of systems such as propulsion, mechanisms, and optical instruments when required. What We're Looking For: Essential: Strong experience in mechanical design, ideally within the aerospace, space, defence, or motorsport industries. Proficient in SolidWorks and competent with Microsoft Office tools. Knowledge of materials, surface treatments, and finishes for aerospace applications. Experience in hands-on build, integration, and testing of mechanical systems. Ability to write clear and accurate technical documentation. Strong attention to detail and the ability to work under pressure and to tight deadlines. Experience with drawing checking and release processes. Understanding of production and manufacturing methods. Desirable: Familiarity with MRP systems. Experience in electrical harness integration. Understanding of spacecraft systems and the constraints of space environments.

Fully Remote - Dynamics 365 Commerce Developer - Long-Term Transformation Programme Empiric is partnering with a global retail customer, and they are looking for a Dynamics 365 Commerce Developer, with a particular focus on POS, to support the development and design of the technical functionalities of a new commerce implementation. Your key responsibilities will be to develop, customize, and maintain applications and components within the Dynamics 365 Commerce environment. Collaborate with business analysts and stakeholders to gather requirements and translate them into technical specifications. Implement new features, functionalities, and customizations to improve user experience and business processes. This is a fully-remote long-term opportunity, with the program yet to last for years. Interested? Our client is looking for an immediate start, with interviews happening next week. So, if this sounds like the role for you please apply and you will receive a call back to discuss this exciting opportunity in depth. Alternatively, email me see below) ), or call me. Please note, applicants must be able to work as a freelancer/contractor in their respective country. We are unable to provide sponsorship support for this role.

Job Title: Service Desk Analyst Position Overview: As a First Line Service Desk Analyst, you will play a crucial role in providing technical support to our employees across various locations. You will be responsible for handling incoming support requests via phone, email, and chat, resolving technical issues promptly and ensuring minimal disruption to business operations. The role requires strong communication skills, technical expertise, and a customer-centric approach to support our diverse workforce effectively. Key Responsibilities: 1. Provide first-line technical support to group employees via phone, email, and chat. 2. Log all support requests and technical issues accurately in the ticketing system, ensuring timely resolution and documentation. 3. Diagnose and troubleshoot hardware, software, and network-related issues, escalating complex problems to the appropriate teams for resolution. 4. Follow up with users to ensure their technical issues have been resolved satisfactorily and provide guidance on preventive measures. 5. Proactively identify trends in technical issues and recommend improvements to enhance system reliability and user experience. 6. Collaborate with other members of the IT support team to share knowledge, best practices, and solutions. 7. Maintain up-to-date knowledge of the group's IT systems, applications, and policies. 8. Adhere to company standards for data security, confidentiality, and compliance with relevant regulations. Requirements: 1. Proven experience in a similar role providing technical support in a corporate environment. 2. Strong knowledge of Microsoft Windows operating systems and Office 365 suite. 3. Familiarity with common business applications and collaboration tools. 4. Excellent communication skills, both verbal and written, with the ability to communicate technical concepts effectively to non-technical users. 5. Strong problem-solving skills and the ability to work well under pressure in a fast-paced environment. 6. Customer-focused mindset with a passion for delivering high-quality service to internal stakeholders. 7. Ability to prioritise workload, multitask, and manage time effectively to meet deadlines. 8. Relevant certifications (eg, Comp TIA A+, Microsoft Certified Desktop Support Technician) are advantageous but not essential. Benefits: 1. Competitive salary and benefits package. 2. Opportunities for career development and advancement within the business. 3. Access to training programs and resources to enhance technical skills and knowledge. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

A Junior Application Support Analyst is now sought by a well-known software solutions Company. This a fantastic and rare entry level opportunity for an ambitious individual to take their first step into a customer focussed technology role. To be considered you will have one of the following profiles. Some commercial experience gained within an IT service desk/application support role combined with a knowledge of databases, operating systems (Linux - Ideal), ODBC and MS Office tools. A dynamic individual with a knowledge of business processes, ideally you will have worked with ERP systems and have gained a good understanding the different areas they cover. You will be keen in progressing a career into a technical role and will be able to demonstrate personal learning within areas such as technology such as operating systems, databases and data/reporting tools. Recruitment of this Junior Application Analyst will be based on experience and attitude and appetite to learn and self-develop. Could this be you perfect career opportunity? Have you worked in your spare time to develop you technical skills? This role offers a starting salary of £24,000 to £28,000 and exceptional benefits and annual leave. After 6 months' training and development the role will be made hybrid and offer a degree of flexible working.

1st Line Support Analyst Our client is urgently looking for an experienced 1st Line Support Analyst to join their team based in near Portsmouth on a permanent basis. Please note, the role is hybrid, with 3 days required on-site each week. You will be rewarded with a good salary, as well as a brilliant benefits package including annual leave, leading pension scheme, private medical cover and many more perks! 1st Line Support Analyst - Key Skills: Experience in a 1st line support position Able to demonstrate a customer service mind set and ethos through providing user satisfaction and driving a first-class service with the team Have competent experience of Windows 10 (and ideally 11) Operating systems Have good experience of mobile devices such as Android Phones and iPhones 1st Line Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Software Asset Management Administator/Analyst (SAMS Administrator/SAMS Analyst) - Our client is looking for an experienced SAMS Administrator/Analyst with a background in Software Licencing - IT Asset Management - IT Procurement - IT Contracts. The role will involve support management of software, including licences - devices - and Servers. You need a blend of the following:- Experience in Software Estate Licencing Experience in Software Asset Management, including planning - acquiring - delivery - auditing etc Knowledge of IT contract renewal and IT Procurement Cost Management Worked with Global Supplier sand Contracts Strong Communication and analytical skills If this could be your next hybrid career move, please forward your CV in the first instance Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

IT Analyst - HIRING ASAP Start date: ASAP Duration: 12 Months Location: 3 days in Dublin office, 2 days working from home Rate: €400 - €450 per day Summary: Our client requires a hands-on IT analyst to support their Legal and HR application portfolio of applications and work relative to the spinoff. Large portfolio of applications requiring logical separation, new stand ups and cloning to support transition to two separate companies. Key Skills Bachelor's or master's degree in the field of the field of computer science, business administration, finance, accounting, MIS or related discipline. 4+ years of experience in multi-national environment within the IT department. Working knowledge and experience in providing IT solutions for Human Resources and/or Legal. Strong Communication (verbal and written) and analytical skills. Strong collaboration & facilitation skills and ability to deal with business leaders. Thinks Clearly: Strategic, intellectually curious thinker with focus on outcomes. Drives Action: Experience facilitating workshops with small and large groups. Builds Relationships: Ability to create constructive relationships, influence, and communicate to multiple stakeholders, including client management, and operate successfully in a matrixed IT environment. Handles Pressure: Demonstrated ability to work in a high-intensity, multi-project environment, with the ability to multi-task.

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Data Governance MDM Analyst. Candidate will act as a liaison and translation layer between business and technical teams and operate at system- and detailed technical level for analysis purposes. Implement and support Metadata Management, Data Lineage, Data Quality and other essential Data Governance functions. Responsibilities: Work closely with Data Domain Owners and SMEs to identify CDE s (Critical Data Elements), define data elements for the Business Glossary and define business rules. Identify data sources and build out business glossary collaborating with data owners/stewards, collaborate with data modelers to review definitions of business terms vs technical terms. Ability to communicate effectively with Business and Technical SMEs, Architects, Analysts, Developers and other IT and business teams. Create, develop, configure and execute end to end business and technical data lineage across disparate sources working with business and technical SMEs/developers understanding the applications system/technical design and create data flow diagrams/data mappings. Experience working on metadata management ingesting metadata using metadata bridges/connectors, creating and ingesting custom source to target mappings, custom metadata assets. Develop Metadata, Data Lineage and Data Quality Solutions for multiple data sources across On Prem and Cloud environments including but not limited to Kafka, Protocol Buffers, REDIS, APIs, Databases, Flat Files, JSON, ETL/BI Tools and other Data Platform technologies etc. Design, Build and Execute Data Quality Rules over the CDEs identified according to the business needs to ensure clean and healthy data. Manage Data Quality Exceptions and help the team to find out the root cause analysis. Implement data governance policies, procedures, controls, and standards. Hands on experience working on data quality and data governance technology and tools. Utilize data profiling and data quality tools to analyze and determine causes of data quality issues. Design and implement Data Quality Dashboards for monitoring and reporting. Perform other duties as assigned. Qualifications: Ability to work independently and as part of a team to successfully execute projects. Ability to multitask and meet aggressive deadlines efficiently and effectively. Experience with Data Governance tools such as Collibra, IBM Infosphere Information Server Suite or Informatica. Proficient with SQL. Strong data analysis capabilities. Proficient with Microsoft Office desktop tools (Word, Excel, etc.) Experience with Databases (ie Oracle, SQL Server, DB2, Amazon Redshift, NoSQL, Object-based) and ETL tools. Previous experience in designing and building data capabilities like data quality, metadata, data lineage, data catalog and data dictionary. Experience with Business Intelligence/Reporting tools such as Tableau/Cognos. Strong written and oral communication skills with ability to work with users, peers and management. Capital market or banking domain experience is preferred. Prior development/coding experience is preferred. Experience working on Protobuf, APIs, Kafka as Data Sources is preferred. Experience working with draw.io or other tools creating architecture or data flow diagrams. Structured Query Language (SQL) Data Governance Tools example Collibra, IBM ISEE, Informatica etc. Bachelors or masters degree in data analytics, computer science or related field. 7+ years of experience in data governance disciplines: metadata management; data quality analysis; data quality remediation; data profiling and data lineage. DAMA certification preferred.

*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for an Associate Principal, Technical Data Governance. This person will be the liaison between business/technical teams and will be focused on supporting and implementing data quality, Metadata management, data lineage, data mapping, data governance, etc. This person will need to be proficient with SQL data structure and will work within the Collibra Platform. This person must come from a financial company. Responsibilities: Work closely with Data Domain Owners and SMEs to identify CDE s (Critical Data Elements), define data elements for the Business Glossary and define business rules. Identify data sources and build out business glossary collaborating with data owners/stewards, collaborate with data modelers to review definitions of business terms vs technical terms. Ability to communicate effectively with Business and Technical SMEs, Architects, Analysts, Developers and other IT and business teams. Create, develop, configure and execute end to end business and technical data lineage across disparate sources working with business and technical SMEs/developers understanding the applications system/technical design and create data flow diagrams/data mappings. Experience working on metadata management ingesting metadata using metadata bridges/connectors, creating and ingesting custom source to target mappings, custom metadata assets. Develop Metadata, Data Lineage and Data Quality Solutions for multiple data sources across On Prem and Cloud environments including but not limited to Kafka, Protocol Buffers, REDIS, APIs, Databases, Flat Files, JSON, ETL/BI Tools and other Data Platform technologies etc. Design, Build and Execute Data Quality Rules over the CDEs identified according to the business needs to ensure clean and healthy data. Manage Data Quality Exceptions and help the team to find out the root cause analysis. Implement data governance policies, procedures, controls, and standards. Hands on experience working on data quality and data governance technology and tools. Utilize data profiling and data quality tools to analyze and determine causes of data quality issues. Design and implement Data Quality Dashboards for monitoring and reporting. Qualifications: Bachelors or masters degree in data analytics, computer science or related field. 5-7 years of experience in data governance disciplines: metadata management; data quality analysis; data quality remediation; data profiling and data lineage. DAMA certification preferred. Experience with Data Governance tools such as Collibra, IBM Infosphere Information Server Suite or Informatica. Proficient with SQL. Strong data analysis capabilities. Proficient with Microsoft Office desktop tools (Word, Excel, etc.) Experience with Databases (ie Oracle, SQL Server, DB2, Amazon Redshift, NoSQL, Object-based) and ETL tools. Previous experience in designing and building data capabilities like data quality, metadata, data lineage, data catalog and data dictionary. Experience with Business Intelligence/Reporting tools such as Tableau/Cognos. Prior development/coding experience is preferred. Experience working on Protobuf, APIs, Kafka as Data Sources is preferred. Experience working with draw.io or other tools creating architecture or data flow diagrams. Data Governance Tools example Collibra, IBM ISEE, Informatica etc.

SOC Analyst - SIEM QRadar, Azure Sentinel, SIEM - this is a long term contract for someone with strong Security Analysis skills to join our Basel based client in the Financial Services sector . Your tasks: Providing SOC Tier 2/3 analysis work, handling alerts, and triaging cases and incidents within the Cyber Security Operations team Working on incident cases and running investigations and analysis Managing security alerts using ticketing tools Performing on-call incident response duties Collaborating with team members to resolve security issues Ensuring timely documentation and reporting of security incidents Your experience/knowledge: Experience with dynamic malware analysis, threat hunting, threat detection and incident handling Well-versed with SIEM, preferably IBM QRadar and Azure Sentinel Proficiency in Log analysis and Digital Forensics Strong background in security operations or support level 2 and 3 with proven experience in alerts investigation Knowhow of network protocols, like HTTP, DNS, LDAP or FTP as well as networking, including Firewalls, NGFW, IPS/IDS and packet captures Language skills: English Your soft skills: Excellent comprehension skills with attention to detail A high degree of self-organisation and time management Analytical and solution-orientated thinking Location: Basel, Switzerland Work setting: Hybrid Sector: Financial Services Start: ASAP - or from 06/2025 Duration: 12 months + Workload: 100% Ref .Nr.: BH 22768 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.

Service Desk Analyst Location: Lancaster Permanent Salary: £26,038 - £29,659 (Grade 5) Closing Date: Tuesday 22nd April Interview Date: Tuesday 6th May Lancaster University is an established thriving UK university with a world-class reputation for excellence in research, teaching and engagement. Lancaster is consistently ranked in the top universities in all three major UK league tables and continues to build a growing reputation both nationally and internationally. Our Lancaster University values believe in respecting each other by being open and fair and promoting diversity, we build strong communities by working effectively together in a supportive way and we create positive change by being ambitious in our learning, expertise and action. Join our dynamic frontline IT support team as a Service Desk Analyst, providing exceptional support to students and staff. You'll be the first point of contact for technical queries, delivering solutions via phone, chat, face-to-face interactions, and our help centre system. Responsibilities include troubleshooting IT incidents, managing service requests, and ensuring continuous service improvement with a strong focus on customer service excellence. You will work with a diverse range of customers, technologies and devices, with responsibility for triaging incoming inquiries and work to provide a first-time fix for straightforward incidents and requests, while referring more complex issues to other support teams across the IT Service. We're looking for a problem-solver passionate about IT and customer service with substantial experience in technical support. Required experience, skills & abilities: In depth experience of working with Microsoft applications as well as PC and Mac hardware and software. (Essential) Experience of providing excellent customer service whilst working in a customer service environment. (Essential) Logical and systematic problem solving skills. (Essential) Ability to communicate effectively and appropriately with people at all levels of seniority and technical ability. (Essential) Ability to work in a team towards clearly defined aims and objectives. (Essential) Ability to plan ahead, manage tasks, prioritise workloads and meet competing deadlines. (Essential) Experience of ISS Service Desk systems & processes (Desirable) Experience of working in an IT or AV service environment. (Desirable) Experience of working within an academic environment. (Desirable) Microsoft Office Specialist certification. (Desirable) This is a full-time, indefinite post with some flexibility to work some of your time remotely, but it is primarily a campus-based role. If interested, apply now and submit your CV alongside a coversheet, up to a maximum of three A4 pages. The University strives to be diverse and inclusive, a place where we can all be ourselves. We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.

*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator, preferably with Mainframe experience as well Candidate will be responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWAT's if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd' for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatably automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Good consultative, communication, analytical, and judgment skills [Required] Good time management skills [Required] Ability to work effectively with clients, other systems technical staff, consultants and vendors [Required] Suggests solutions that make sense and are in line with future technology direction [Required] Demonstrates sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information [Required] Optimizes the use of all available resources, and approach issues with pragmatism [Required] Maintains partnerships across the organization, and is able to influence senior management, peers and staff through an inclusive style and recognition of their abilities to achieve results. Technical Skills & Background [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Preferred] Industry certifications in the areas of ITIL [Required] Bachelor's degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years' experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities

*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Technology Operations Support Analyst, preferably with UC4 experience. Candidate will be responsible for monitoring the production environment. It also includes reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Cloud, Linux/Unix, Networking, Business Operations, Change/Problem/Incident Management. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWAT's if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd' for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms. Monitor multiple applications and systems using OCC approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing OCC approved software. (Service Now/Remedy) Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Assist with Mainframe IPL's, and other system commands if and when required. Support transmissions across SFTP/NDM. Support MQ channels Support the execution and troubleshooting of scheduling jobs. Provide first-level support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Qualifications: [Required] Basic knowledge of ITIL principles [Required] Working knowledge of Scheduling applications/tools (UC4/Control M) [Required] Basic understanding of Network [Required] Basic understanding of Unix/Linux [Required] Basic understanding Windows [Required] Basic understanding Storage [Required] Basic knowledge of IBM JCL [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Nice to have] Knowledge of Clearing and Finance industry [Required] Basic Knowledge of Application life cycle and deployment [Required] Knowledge of MQ (stop/start/recycle) [Required] Problem/Incident management applications and tools experience [Required or in process of acquiring] Bachelor's degree in Computer Information Systems or a related discipline 3+ years of OS390 JCL and IBM utilities 3+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured. 3+ years working knowledge of an open systems scheduling product (UC4). Some knowledge of cloud environment [Preferred] Industry certifications in the areas of ITIL