3rd Line Support Engineer - Milton Keynes - Consultancy - Up to £45,000 - Hybrid Working Overview: Our client, a leading Microsoft consultancy partner, is seeking an experienced 3rd Line Support Engineer to provide advanced technical support and management of complex infrastructure solutions for key clients. This role offers the flexibility of hybrid working, with three days from home and two days on-site in Milton Keynes. Role & Responsibilities: Provide advanced troubleshooting, maintenance, and support for server, network, and desktop infrastructure. End-to-end ownership of customer tickets, ensuring a permanent solution is implemented, escalating to a Senior Engineer if required. Manage and work to both internal and customer Service Level Agreements (SLAs), escalating any risks or concerns. Collaborate with other teams to maintain infrastructure standards and functionality. Create and maintain detailed customer-specific infrastructure documentation. Action hardware and software installations, upgrades, and troubleshooting. Contribute to continual improvement efforts, including maintaining industry and technical knowledge aligned with business needs. Maintain and manage Active Directory, DNS, DHCP, and other core server infrastructure. Provide technical leadership and guidance for Level 2 support teams, assisting in escalations. Undertake all other reasonable tasks as assigned by management. Skills & Experience Required: Server Infrastructure: Experience with HP & Dell hardware, Microsoft Server OS (up to 2019), VMWare, and Active Directory administration (DHCP, DNS, AD Sync, Group Policy, etc.). Cloud Services: Strong knowledge of Azure AD and Microsoft 365 services. Backup Technologies: Experience with VEEAM, Azure Backup, Backup Exec, or similar backup solutions. Networking: Proficient with Firewall, Router, and VPN technologies (installation, configuration, and troubleshooting). Office 365 & Exchange Administration: In-depth experience with Office 365, Exchange, and related Microsoft Office products. Third-Party Applications: Troubleshooting of line-of-business applications (eg, Sage). Backup & Disaster Recovery: Experience in implementing and maintaining backup and recovery solutions. Overview/Benefits: Up to £45,000 Basic Salary Hybrid Working (2-3 days from home) Bonus Scheme Excellent Benefits Package, including health insurance and pension scheme 3rd Line Support Engineer - Milton Keynes - Consultancy - Up to £45,000 - Hybrid Working
27/09/2024
Full time
3rd Line Support Engineer - Milton Keynes - Consultancy - Up to £45,000 - Hybrid Working Overview: Our client, a leading Microsoft consultancy partner, is seeking an experienced 3rd Line Support Engineer to provide advanced technical support and management of complex infrastructure solutions for key clients. This role offers the flexibility of hybrid working, with three days from home and two days on-site in Milton Keynes. Role & Responsibilities: Provide advanced troubleshooting, maintenance, and support for server, network, and desktop infrastructure. End-to-end ownership of customer tickets, ensuring a permanent solution is implemented, escalating to a Senior Engineer if required. Manage and work to both internal and customer Service Level Agreements (SLAs), escalating any risks or concerns. Collaborate with other teams to maintain infrastructure standards and functionality. Create and maintain detailed customer-specific infrastructure documentation. Action hardware and software installations, upgrades, and troubleshooting. Contribute to continual improvement efforts, including maintaining industry and technical knowledge aligned with business needs. Maintain and manage Active Directory, DNS, DHCP, and other core server infrastructure. Provide technical leadership and guidance for Level 2 support teams, assisting in escalations. Undertake all other reasonable tasks as assigned by management. Skills & Experience Required: Server Infrastructure: Experience with HP & Dell hardware, Microsoft Server OS (up to 2019), VMWare, and Active Directory administration (DHCP, DNS, AD Sync, Group Policy, etc.). Cloud Services: Strong knowledge of Azure AD and Microsoft 365 services. Backup Technologies: Experience with VEEAM, Azure Backup, Backup Exec, or similar backup solutions. Networking: Proficient with Firewall, Router, and VPN technologies (installation, configuration, and troubleshooting). Office 365 & Exchange Administration: In-depth experience with Office 365, Exchange, and related Microsoft Office products. Third-Party Applications: Troubleshooting of line-of-business applications (eg, Sage). Backup & Disaster Recovery: Experience in implementing and maintaining backup and recovery solutions. Overview/Benefits: Up to £45,000 Basic Salary Hybrid Working (2-3 days from home) Bonus Scheme Excellent Benefits Package, including health insurance and pension scheme 3rd Line Support Engineer - Milton Keynes - Consultancy - Up to £45,000 - Hybrid Working
Avaloq Engineer Are you an Avaloq Engineer seeking your next exciting opportunity? If you have prior experience working with Avaloq and ideally possess an Avaloq certification, along with a degree in Computer Science or Engineering, as well as a solid proficiency in Oracle, PL/SQL, and Data Modeling, then this role may be the perfect fit for you! In this position, your primary responsibilities will revolve around facilitating the integration of Avaloq into an API layer through the utilization of the Avaloq Adapter for both export and import purposes. You will also play a pivotal role in Avaloq Scripting, and code development, and contribute to the design and development of new functionalities. Additionally, you will be tasked with providing 3rd-level support for incident management, handling business inquiries, and generating ad-hoc reports. Simultaneously, you will be responsible for implementing updated scripts to resolve data-related issues. Joining a dynamic team based in Zurich, you will have the invaluable opportunity to collaborate with international internal and external teams. Effective teamwork and cooperation across various departments are essential aspects of this role. Consequently, possessing strong interpersonal and communication skills is vital to succeed in this position. Prior experience in online banking and working within Scrum Teams will be advantageous, and proficiency in the German language would also be a valuable asset. For more information on this Avaloq Engineer position or any other Data positions we have available, send your CV to (see below) or alternatively, you can call me.
27/09/2024
Full time
Avaloq Engineer Are you an Avaloq Engineer seeking your next exciting opportunity? If you have prior experience working with Avaloq and ideally possess an Avaloq certification, along with a degree in Computer Science or Engineering, as well as a solid proficiency in Oracle, PL/SQL, and Data Modeling, then this role may be the perfect fit for you! In this position, your primary responsibilities will revolve around facilitating the integration of Avaloq into an API layer through the utilization of the Avaloq Adapter for both export and import purposes. You will also play a pivotal role in Avaloq Scripting, and code development, and contribute to the design and development of new functionalities. Additionally, you will be tasked with providing 3rd-level support for incident management, handling business inquiries, and generating ad-hoc reports. Simultaneously, you will be responsible for implementing updated scripts to resolve data-related issues. Joining a dynamic team based in Zurich, you will have the invaluable opportunity to collaborate with international internal and external teams. Effective teamwork and cooperation across various departments are essential aspects of this role. Consequently, possessing strong interpersonal and communication skills is vital to succeed in this position. Prior experience in online banking and working within Scrum Teams will be advantageous, and proficiency in the German language would also be a valuable asset. For more information on this Avaloq Engineer position or any other Data positions we have available, send your CV to (see below) or alternatively, you can call me.
Onsite: Network Engineer Salary: Up to £60,000 per annum dependent on experience + enchanced benefits Location: Onsite in Basingstoke + travel to customer sites Security clearance is required for this role I am looking for a Network Engineer to work on delivery opportunities taking place within the secure Defence sector. Experience with site surveys, network design/configuration documents and hands on building and implementation work is imperative to this role. Skills and experience Juniper experience WAN connectivity and routing protocols Support to a 3rd line level If you are interested in discussing this Network Engineer role further, please send your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
27/09/2024
Full time
Onsite: Network Engineer Salary: Up to £60,000 per annum dependent on experience + enchanced benefits Location: Onsite in Basingstoke + travel to customer sites Security clearance is required for this role I am looking for a Network Engineer to work on delivery opportunities taking place within the secure Defence sector. Experience with site surveys, network design/configuration documents and hands on building and implementation work is imperative to this role. Skills and experience Juniper experience WAN connectivity and routing protocols Support to a 3rd line level If you are interested in discussing this Network Engineer role further, please send your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Role: Messaging Engineer Salary: Circa £60,000 per annum + benefits Location: Hybrid/Stevenage Active SC clearance is required for this role We are looking for a skilled Messaging Engineer to provide operation support to our client's key customers. You will be experience to a 3rd Line Support level, and have experience with both BAU and projects across Wintel, Storage and Database technologies. Skills required; + Exchange and Skype experience + Understanding of email protocols + Active Directory + Virtualisation If you are interested in discussing this Messaging Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
27/09/2024
Full time
Role: Messaging Engineer Salary: Circa £60,000 per annum + benefits Location: Hybrid/Stevenage Active SC clearance is required for this role We are looking for a skilled Messaging Engineer to provide operation support to our client's key customers. You will be experience to a 3rd Line Support level, and have experience with both BAU and projects across Wintel, Storage and Database technologies. Skills required; + Exchange and Skype experience + Understanding of email protocols + Active Directory + Virtualisation If you are interested in discussing this Messaging Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Role: Network Engineer Salary: Up to £65,000 dependent on experience + benefits Location: Hybrid/Newport Security clearance is required for this role. We are looking for an established 3rd Line Network Engineer to implement and maintain network infrastructure including Firewalls, switching, routing and IPS. Essential experience required for the Network Engineer role; + Firewalls experience - Fortinet + CCNA/CCNP Certification + Hands on experience with cloud technologies If you are interested in discussing this Network Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
27/09/2024
Full time
Role: Network Engineer Salary: Up to £65,000 dependent on experience + benefits Location: Hybrid/Newport Security clearance is required for this role. We are looking for an established 3rd Line Network Engineer to implement and maintain network infrastructure including Firewalls, switching, routing and IPS. Essential experience required for the Network Engineer role; + Firewalls experience - Fortinet + CCNA/CCNP Certification + Hands on experience with cloud technologies If you are interested in discussing this Network Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Onsite: Network Engineer Salary: Up to £60,000 per annum dependent on experience + enchanced benefits Location: Onsite in Basingstoke + travel to customer sites Security clearance is required for this role I am looking for a Network Engineer to work on delivery opportunities taking place within the secure Defence sector. Experience with site surveys, network design/configuration documents and hands on building and implementation work is imperative to this role. Skills and experience Juniper experience WAN connectivity and routing protocols Support to a 3rd line level If you are interested in discussing this Network Engineer role further, please send your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
27/09/2024
Full time
Onsite: Network Engineer Salary: Up to £60,000 per annum dependent on experience + enchanced benefits Location: Onsite in Basingstoke + travel to customer sites Security clearance is required for this role I am looking for a Network Engineer to work on delivery opportunities taking place within the secure Defence sector. Experience with site surveys, network design/configuration documents and hands on building and implementation work is imperative to this role. Skills and experience Juniper experience WAN connectivity and routing protocols Support to a 3rd line level If you are interested in discussing this Network Engineer role further, please send your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Role: Network Engineer Salary: Up to £65,000 dependent on experience + benefits Location: Hybrid/Newcastle Security clearance is required for this role. We are looking for an established 3rd Line Network Engineer to implement and maintain network infrastructure including Firewalls, switching, routing and IPS. Essential experience required for the Network Engineer role; + Firewalls experience - Fortinet + CCNA/CCNP Certification + Hands on experience with cloud technologies If you are interested in discussing this Network Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
27/09/2024
Full time
Role: Network Engineer Salary: Up to £65,000 dependent on experience + benefits Location: Hybrid/Newcastle Security clearance is required for this role. We are looking for an established 3rd Line Network Engineer to implement and maintain network infrastructure including Firewalls, switching, routing and IPS. Essential experience required for the Network Engineer role; + Firewalls experience - Fortinet + CCNA/CCNP Certification + Hands on experience with cloud technologies If you are interested in discussing this Network Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Role: Network Engineer Salary: Up to £65,000 dependent on experience + benefits Location: Hybrid/York Security clearance is required for this role. We are looking for an established 3rd Line Network Engineer to implement and maintain network infrastructure including Firewalls, switching, routing and IPS. Essential experience required for the Network Engineer role; + Firewalls experience - Fortinet + CCNA/CCNP Certification + Hands on experience with cloud technologies If you are interested in discussing this Network Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
27/09/2024
Full time
Role: Network Engineer Salary: Up to £65,000 dependent on experience + benefits Location: Hybrid/York Security clearance is required for this role. We are looking for an established 3rd Line Network Engineer to implement and maintain network infrastructure including Firewalls, switching, routing and IPS. Essential experience required for the Network Engineer role; + Firewalls experience - Fortinet + CCNA/CCNP Certification + Hands on experience with cloud technologies If you are interested in discussing this Network Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Role: Network Engineer Salary: Up to £65,000 dependent on experience + benefits Location: Hybrid/Glasgow Security clearance is required for this role. We are looking for an established 3rd Line Network Engineer to implement and maintain network infrastructure including Firewalls, switching, routing and IPS. Essential experience required for the Network Engineer role; + Firewalls experience - Fortinet + CCNA/CCNP Certification + Hands on experience with cloud technologies If you are interested in discussing this Network Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
27/09/2024
Full time
Role: Network Engineer Salary: Up to £65,000 dependent on experience + benefits Location: Hybrid/Glasgow Security clearance is required for this role. We are looking for an established 3rd Line Network Engineer to implement and maintain network infrastructure including Firewalls, switching, routing and IPS. Essential experience required for the Network Engineer role; + Firewalls experience - Fortinet + CCNA/CCNP Certification + Hands on experience with cloud technologies If you are interested in discussing this Network Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Onsite: Network Engineer Salary: Up to £45,000 per annum dependent on experience + enchanced benefits Location: Onsite in Tewkesbury Security clearance is required for this role I am looking for a Network Engineer to join an existing team, providing operational support to enterprise environments. Day to day activities will include managing the network infrastructure, patch management, network monitoring and upgrades and maintenance. Skills and experience Cisco or Juniper product experience Solarwinds experience Support to a 2nd or 3rd line level If you are interested in discussing this Network Engineer role further, please send your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
27/09/2024
Full time
Onsite: Network Engineer Salary: Up to £45,000 per annum dependent on experience + enchanced benefits Location: Onsite in Tewkesbury Security clearance is required for this role I am looking for a Network Engineer to join an existing team, providing operational support to enterprise environments. Day to day activities will include managing the network infrastructure, patch management, network monitoring and upgrades and maintenance. Skills and experience Cisco or Juniper product experience Solarwinds experience Support to a 2nd or 3rd line level If you are interested in discussing this Network Engineer role further, please send your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Salary: Up to £55,000 per annum dependent on experience Location: Onsite in Corsham DV Clearance Required for this role I am looking for a skilled Wintel Engineer that can provide maintenance and support on a small Windows based Live System. You will be sponsored through DV+ for this role, but active DV is required to start. Essential skills 3rd Line Support experience PKI Understanding of Networks DV clearance If you are interested in discussing this Wintel Engineer role further, please send your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
27/09/2024
Full time
Salary: Up to £55,000 per annum dependent on experience Location: Onsite in Corsham DV Clearance Required for this role I am looking for a skilled Wintel Engineer that can provide maintenance and support on a small Windows based Live System. You will be sponsored through DV+ for this role, but active DV is required to start. Essential skills 3rd Line Support experience PKI Understanding of Networks DV clearance If you are interested in discussing this Wintel Engineer role further, please send your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Network Engineer with live DV clearance required for a permanent role with a leading consultancy who have partnered up with major players in the Defence industry. This Network Engineer role will see you join an established team of skilled engineers covering Cisco and Juniper Network Infrastructure, to work on an advanced project which is using Agile methodology. You must be DV cleared otherwise we cannot consider your application. As such, we are looking for a proven Network Engineer with live DV clearance, ideally with previously work experience in NOC/SOC (2nd/3rd line) environments and with the following experience: Proven experience with Cisco Routers and Switches platforms Strong understanding of TCP/IP and routing protocols - BGP, OSPF, RIP, EIGRP Experience of Cisco ACI, Hyperflex, UCS platforms, Firepower, ASA, ISE, BGP EVPN VXLAN, and IPSec/SSL VPNs Good understanding of Ethernet, VLANs, Port Aggregation, and 802.1Q Trunking Excellent verbal and written communication skills Ability to support and troubleshoot to resolve complex incidents CCNA minimum certification This Network Engineer is based in Hampshire full time, and they are offering a salary of £55,000 - £65,000 + benefits. Please note, due to the highly sensitive nature of the project we cannot accept any candidates who don't have live DV Clearance! To apply for this Network Engineer permanent position, please send your CV to Jennifer Palmer at IT Recruitment Solutions. Network Engineer, NOC, SOC, Network Support, Cisco, Juniper, CCNA, Permanent, DV Cleared, Developed Vetting, Hampshire, Defence £55,000 - £65,000 + benefits
27/09/2024
Full time
Network Engineer with live DV clearance required for a permanent role with a leading consultancy who have partnered up with major players in the Defence industry. This Network Engineer role will see you join an established team of skilled engineers covering Cisco and Juniper Network Infrastructure, to work on an advanced project which is using Agile methodology. You must be DV cleared otherwise we cannot consider your application. As such, we are looking for a proven Network Engineer with live DV clearance, ideally with previously work experience in NOC/SOC (2nd/3rd line) environments and with the following experience: Proven experience with Cisco Routers and Switches platforms Strong understanding of TCP/IP and routing protocols - BGP, OSPF, RIP, EIGRP Experience of Cisco ACI, Hyperflex, UCS platforms, Firepower, ASA, ISE, BGP EVPN VXLAN, and IPSec/SSL VPNs Good understanding of Ethernet, VLANs, Port Aggregation, and 802.1Q Trunking Excellent verbal and written communication skills Ability to support and troubleshoot to resolve complex incidents CCNA minimum certification This Network Engineer is based in Hampshire full time, and they are offering a salary of £55,000 - £65,000 + benefits. Please note, due to the highly sensitive nature of the project we cannot accept any candidates who don't have live DV Clearance! To apply for this Network Engineer permanent position, please send your CV to Jennifer Palmer at IT Recruitment Solutions. Network Engineer, NOC, SOC, Network Support, Cisco, Juniper, CCNA, Permanent, DV Cleared, Developed Vetting, Hampshire, Defence £55,000 - £65,000 + benefits
Well known university based in central London is seeking to recruit a Student System Senior Developer (SITS) on a permanent basis for a remote role to start as soon as possible. This is an exciting opportunity for someone who is keen to progress their SITS development career further by joining the university into a senior development role. The Student Record Systems Senior Developer is responsible for enhancing the student record system (SITS) and for delivering system developments which support the University's management of the student life cycle. The purpose of the developer role is to ensure that robust and effective student systems infrastructure is deployed and managed that meets the needs of various stakeholders across the institution. Essential Skills: The ideal Student Record Systems Senior Developer (SITS) will have strong SITS development experience with SITS: eVision and ideally StuTalk experience also. You will have a track record of SITS development experience and be someone who is keen to develop their SITS career further, utilising on the development experience you already have. Duties and Responsibilities: Lead on the design, development, testing and implementation of solutions and enhancements to student systems, including SITS:Vision, e:Vision,and related systems as appropriate Develop training materials, technical documentation and manuals as part of developments Develop deep knowledge of the university's student data systems to support enterprise delivery of systems. Work as part of a team, with product owners and business stakeholders to understand requirements of the departments or process leads and implement them on project timelines. Advisor for student data solutions design, technology identification, feasibility, input to scoping, estimating, planning, and costing of solutions required to support student data business requirements. Ensure student data systems, and data storage solutions are built to the highest possible standard responsible for both functional and non-functional requirements. Constructively advise on decisions taken by projects in line with the student data and learning strategy and best practice including project budgets, planning and forecasting. Data Security Policy and Procedure: Work with and implement data security policies and procedures to ensure data confidentiality, integrity, and availability. Establish best practices for data privacy and data governance and ensure compliance with regulatory requirements such as GDPR with the DPO. Technology Research and Implementation: Stay up-to-date with the latest technologies, trends, and best practices in data engineering. Evaluate new technologies and tools and make recommendations for their implementation. Provide expertise and advice in the management, setup and maintenance of records and expertise and advice for information flows to, from and between systems as well as contribute to the overall integrity of the data as used by systems. This will be a role where you are working with a small but growing team where you will have responsibility to work across a number of key initiatives and exciting projects, all the while developing your own career and experience. If interested in this role, please apply ASAP as the role closes next Thursday 03rd October.
26/09/2024
Full time
Well known university based in central London is seeking to recruit a Student System Senior Developer (SITS) on a permanent basis for a remote role to start as soon as possible. This is an exciting opportunity for someone who is keen to progress their SITS development career further by joining the university into a senior development role. The Student Record Systems Senior Developer is responsible for enhancing the student record system (SITS) and for delivering system developments which support the University's management of the student life cycle. The purpose of the developer role is to ensure that robust and effective student systems infrastructure is deployed and managed that meets the needs of various stakeholders across the institution. Essential Skills: The ideal Student Record Systems Senior Developer (SITS) will have strong SITS development experience with SITS: eVision and ideally StuTalk experience also. You will have a track record of SITS development experience and be someone who is keen to develop their SITS career further, utilising on the development experience you already have. Duties and Responsibilities: Lead on the design, development, testing and implementation of solutions and enhancements to student systems, including SITS:Vision, e:Vision,and related systems as appropriate Develop training materials, technical documentation and manuals as part of developments Develop deep knowledge of the university's student data systems to support enterprise delivery of systems. Work as part of a team, with product owners and business stakeholders to understand requirements of the departments or process leads and implement them on project timelines. Advisor for student data solutions design, technology identification, feasibility, input to scoping, estimating, planning, and costing of solutions required to support student data business requirements. Ensure student data systems, and data storage solutions are built to the highest possible standard responsible for both functional and non-functional requirements. Constructively advise on decisions taken by projects in line with the student data and learning strategy and best practice including project budgets, planning and forecasting. Data Security Policy and Procedure: Work with and implement data security policies and procedures to ensure data confidentiality, integrity, and availability. Establish best practices for data privacy and data governance and ensure compliance with regulatory requirements such as GDPR with the DPO. Technology Research and Implementation: Stay up-to-date with the latest technologies, trends, and best practices in data engineering. Evaluate new technologies and tools and make recommendations for their implementation. Provide expertise and advice in the management, setup and maintenance of records and expertise and advice for information flows to, from and between systems as well as contribute to the overall integrity of the data as used by systems. This will be a role where you are working with a small but growing team where you will have responsibility to work across a number of key initiatives and exciting projects, all the while developing your own career and experience. If interested in this role, please apply ASAP as the role closes next Thursday 03rd October.
1st Line Support Remote - travel to clients sites when required Our client is looking for a motivated Support Engineer to join their team and kickstart their IT career. Training will be provided around the technical elements but their key focus is some one who loves IT and has a desire to start and grow their career. Key Responsibilities Provide end user support via remote technologies and telephone support Flexibility to attend customer sites to provide on-site support as required Technical support for all endpoints - desktops; laptops and mobile devices. Accurate assessment of the impact and urgency of a fault/request and respond accordingly, ensuring timely escalation to 2nd and 3rd line as and when necessary Effective and efficient ticket management, to provide detailed technical troubleshooting notes and ensure frequent and timely updates are visible. Work to ensure all tickets are owned and progressed through their life cycle to a prompt resolution and agreed customer closure, Create and maintain support documentation and knowledgebase articles Cultivate and foster partnerships and positive working relationships with customers and colleagues, through the delivery of an excellent customer service, demonstrating expertise and displaying high levels of professionalism at all times Work with internal and external resources to facilitate the prompt resolution of issues Ensure SLAs and OLA's are proactively managed and attained Qualifications and experience Full driving license (and own vehicle) is essential. Willingness to travel A good level of understanding of Microsoft Cloud services and what they are and what services they provide. Comptia or any Microsoft Qualifications will be an advantage 1st Line Support Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
26/09/2024
Full time
1st Line Support Remote - travel to clients sites when required Our client is looking for a motivated Support Engineer to join their team and kickstart their IT career. Training will be provided around the technical elements but their key focus is some one who loves IT and has a desire to start and grow their career. Key Responsibilities Provide end user support via remote technologies and telephone support Flexibility to attend customer sites to provide on-site support as required Technical support for all endpoints - desktops; laptops and mobile devices. Accurate assessment of the impact and urgency of a fault/request and respond accordingly, ensuring timely escalation to 2nd and 3rd line as and when necessary Effective and efficient ticket management, to provide detailed technical troubleshooting notes and ensure frequent and timely updates are visible. Work to ensure all tickets are owned and progressed through their life cycle to a prompt resolution and agreed customer closure, Create and maintain support documentation and knowledgebase articles Cultivate and foster partnerships and positive working relationships with customers and colleagues, through the delivery of an excellent customer service, demonstrating expertise and displaying high levels of professionalism at all times Work with internal and external resources to facilitate the prompt resolution of issues Ensure SLAs and OLA's are proactively managed and attained Qualifications and experience Full driving license (and own vehicle) is essential. Willingness to travel A good level of understanding of Microsoft Cloud services and what they are and what services they provide. Comptia or any Microsoft Qualifications will be an advantage 1st Line Support Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Job Title: Radio Access Network (RAN) Technical SME - Ericsson Location: Reading - Twice a week Salary/Rate: £520/day inside IR35 Start Date: October 2024 Job Type: Contract Company Introduction Job Description: We are seeking a highly skilled Radio Access Network (RAN) Ericsson Technical Subject Matter Expert (SME) to join our dynamic automation team for our client a global telecoms giant in Reading, Berkshire. The ideal candidate will have deep expertise in Ericsson RAN platforms and equipment, along with a strong understanding of Network Automation, Orchestration, and Service Management. As a key player in the team, you will drive the design and architecture of automation solutions for our mobile network, ensuring optimal performance, efficiency, and scalability. Key Responsibilities: * Technical Expertise: Serve as the primary technical authority on RAN-related topics, with a focus on Ericsson RAN platforms and equipment for the Mobile Automation Team. * Automation Design: Collaborate with the Mobile Automation team to architect, design, and implement RAN automation solutions to streamline network operations, including provisioning, fault management, and performance optimization. * Network Orchestration: Support and enhance network orchestration capabilities, working closely with the Mobile Automation team to integrate RAN functionalities into the broader service orchestration architecture. * Service Orchestration: Contribute to the development of service orchestration strategies, ensuring seamless integration of RAN services within the automated network environment. * Operational Support: Provide 3rd-line technical support for automated RAN systems, resolving complex issues and ensuring high availability of network services. * Documentation & Training: Develop technical documentation and training materials to support the deployment and operation of RAN automation solutions. * Collaboration: Work closely with cross-functional teams, including core network, IT, and field operations teams, to ensure alignment on automation goals and objectives. * Continuous Improvement: Identify opportunities for improvement in RAN automation processes, tools, and technologies, staying updated on the latest trends in RAN automation and orchestration. Essential Skills & Qualifications: * Proven experience in Radio Access Networks (RAN) with expertise Ericsson RAN platforms and equipment. * Strong understanding of RAN architectures, including 4G LTE and 5G NR technologies. * Experience with network automation tools and platforms. * Familiarity with network orchestration and service orchestration concepts and technologies (eg, NFV, SDN, MANO, ETSI frameworks). * Understanding of OSS/BSS systems and their integration with network elements, specifically Ericsson ENM, AMOS, and its APIs. * Experience with bulk provisioning Scripting into ENM and understanding conflict/overload * Knowledge and understanding of RAN Alliance interfaces such as O1, A1, O2, and M-Plane (R1) and how to implement rApp capability in a multi RAT/multi-vendor environment. * An appreciation of how the Telecom Security Act (TSA) may impact RAN automation. * Ability to work collaboratively in a team-oriented environment and engage with cross-functional teams. * Strong problem-solving skills, with the ability to identify and resolve complex technical challenges. Desirable Skills: * Experience in CI/CD pipelines for automation workflows. * Hands-on experience with automation Scripting languages such as Python, Ansible, or similar tools. * Knowledge of cloud-native architectures and virtualized RAN (vRAN). * Familiarity with DevOps practices and Agile methodologies. * Industry certifications such as Ericsson Certified Associate. Educational Requirements: * Degree in Telecommunications, Electrical Engineering, Computer Science, or a related field. Equivalent work experience will also be considered. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
25/09/2024
Project-based
Job Title: Radio Access Network (RAN) Technical SME - Ericsson Location: Reading - Twice a week Salary/Rate: £520/day inside IR35 Start Date: October 2024 Job Type: Contract Company Introduction Job Description: We are seeking a highly skilled Radio Access Network (RAN) Ericsson Technical Subject Matter Expert (SME) to join our dynamic automation team for our client a global telecoms giant in Reading, Berkshire. The ideal candidate will have deep expertise in Ericsson RAN platforms and equipment, along with a strong understanding of Network Automation, Orchestration, and Service Management. As a key player in the team, you will drive the design and architecture of automation solutions for our mobile network, ensuring optimal performance, efficiency, and scalability. Key Responsibilities: * Technical Expertise: Serve as the primary technical authority on RAN-related topics, with a focus on Ericsson RAN platforms and equipment for the Mobile Automation Team. * Automation Design: Collaborate with the Mobile Automation team to architect, design, and implement RAN automation solutions to streamline network operations, including provisioning, fault management, and performance optimization. * Network Orchestration: Support and enhance network orchestration capabilities, working closely with the Mobile Automation team to integrate RAN functionalities into the broader service orchestration architecture. * Service Orchestration: Contribute to the development of service orchestration strategies, ensuring seamless integration of RAN services within the automated network environment. * Operational Support: Provide 3rd-line technical support for automated RAN systems, resolving complex issues and ensuring high availability of network services. * Documentation & Training: Develop technical documentation and training materials to support the deployment and operation of RAN automation solutions. * Collaboration: Work closely with cross-functional teams, including core network, IT, and field operations teams, to ensure alignment on automation goals and objectives. * Continuous Improvement: Identify opportunities for improvement in RAN automation processes, tools, and technologies, staying updated on the latest trends in RAN automation and orchestration. Essential Skills & Qualifications: * Proven experience in Radio Access Networks (RAN) with expertise Ericsson RAN platforms and equipment. * Strong understanding of RAN architectures, including 4G LTE and 5G NR technologies. * Experience with network automation tools and platforms. * Familiarity with network orchestration and service orchestration concepts and technologies (eg, NFV, SDN, MANO, ETSI frameworks). * Understanding of OSS/BSS systems and their integration with network elements, specifically Ericsson ENM, AMOS, and its APIs. * Experience with bulk provisioning Scripting into ENM and understanding conflict/overload * Knowledge and understanding of RAN Alliance interfaces such as O1, A1, O2, and M-Plane (R1) and how to implement rApp capability in a multi RAT/multi-vendor environment. * An appreciation of how the Telecom Security Act (TSA) may impact RAN automation. * Ability to work collaboratively in a team-oriented environment and engage with cross-functional teams. * Strong problem-solving skills, with the ability to identify and resolve complex technical challenges. Desirable Skills: * Experience in CI/CD pipelines for automation workflows. * Hands-on experience with automation Scripting languages such as Python, Ansible, or similar tools. * Knowledge of cloud-native architectures and virtualized RAN (vRAN). * Familiarity with DevOps practices and Agile methodologies. * Industry certifications such as Ericsson Certified Associate. Educational Requirements: * Degree in Telecommunications, Electrical Engineering, Computer Science, or a related field. Equivalent work experience will also be considered. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Our client, a specialist Insurer is seeking an End User Computing Specialist to provide 3rd line support and assist in the strategic design and implementation of End User Computing within the organisation. Essential skills: Experienced 3rd line infrastructure engineer Experience with technologies such as Intune, Citrix, VMWare AWS experience Any knowledge of DevOps principles such as Terraform or Ansible is desirable Any Scripting knowledge of Python or Powershell is desirable This is a permanent role and will be based in the office 2-3 days per week in Central London. The role is paying between £65,000 - £75,000 plus bonus & benefits. If you feel you have the right skill set, please apply. Successful candidates will be contacted within 2 working days. The processing and use by us of your personal data is in accordance with our Privacy Notice which can be found on our website. William Alexander Diversity & Inclusion Policy, actively promotes the principles of equality, diversity and inclusion in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors and the public. We fully feel an inclusive work culture where people of different backgrounds are valued equally will ensure better outcomes for us all and we approach recruitment for our clients.
25/09/2024
Full time
Our client, a specialist Insurer is seeking an End User Computing Specialist to provide 3rd line support and assist in the strategic design and implementation of End User Computing within the organisation. Essential skills: Experienced 3rd line infrastructure engineer Experience with technologies such as Intune, Citrix, VMWare AWS experience Any knowledge of DevOps principles such as Terraform or Ansible is desirable Any Scripting knowledge of Python or Powershell is desirable This is a permanent role and will be based in the office 2-3 days per week in Central London. The role is paying between £65,000 - £75,000 plus bonus & benefits. If you feel you have the right skill set, please apply. Successful candidates will be contacted within 2 working days. The processing and use by us of your personal data is in accordance with our Privacy Notice which can be found on our website. William Alexander Diversity & Inclusion Policy, actively promotes the principles of equality, diversity and inclusion in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors and the public. We fully feel an inclusive work culture where people of different backgrounds are valued equally will ensure better outcomes for us all and we approach recruitment for our clients.
Request Technology - Craig Johnson
San Francisco, California
*We are unable to sponsor for this 6+ month straight contract role, no 3rd party candidates will be considered* Prestigious Enterprise Company is currently seeking a Cyber Security Infrastructure Engineer and Architect with Azure experience. Candidate will be responsible for the planning, development and implementation of enterprise information security solutions (such as authentication and authorization, public key infrastructure, data loss prevention, and security event information management) to address the current and emerging security needs of the business. This role requires the solution of complex enterprise-scale information security problems. The role will design and develop new technologies, architectures, and security products that will support security requirements for the enterprise and its customers, business partners, and vendors. Responsibilities: Contributes to a team that ensures the security of enterprise data and systems by developing enterprise information security solutions. Creates and updates a view of IT assets, related attack surfaces, and threat actors to illustrate the flow of data and associated security threats. Researches, designs, and develops new enterprise technologies, architectures, and security products that will support security requirements for the enterprise and its customers, business partners, and vendors. Serves as a security expert in one or more of application development, database design, network, and/or platform (operating system) efforts, helping project teams comply with enterprise and IT security policies, industry regulations, and best practices. Analyzes business impact and exposure based on emerging security threats, vulnerabilities, and risks and contributes to the development and maintenance of information security architecture. Engages with security specialists and other functional area architects to ensure adequate enterprise security solutions are in place to sufficiently mitigate identified risks, and to meet business objectives and regulatory requirements. Serves as a cybersecurity subject matter expert, assessing the business impact of cybersecurity risks to the enterprise and identifying options and recommendations for mitigating those risks. Serves as an expert in one or more of platform, application, storage, network, virtualization, cloud and mobile security best practices. Cloud Security: Shared Responsibility model Secure services in the cloud Infrastructure security in the cloud Secure boundaries Authentication & Authorization security services in the Cloud Cloud Native VS Third party security capabilities Container Security Container security life cycle Image scanning Qualifications: Strong knowledge of network security protocols, best practices, and perimeter security tools Strong knowledge of identity and access management controls, including SAML and OAUTH/OIDC based authentication, Active Directory, and role mapping Understanding of common security control solutions for event logging, remote access, endpoint management, and mobile device management Understanding of common data protection technologies such as cryptography, tokenization, and hashing Understanding of Azure native security services and best practices Strong knowledge of threat modelling and risk assessment technologies or frameworks Preferred Skills: The candidate shall have the experience on developing secure view of architecture and secure design documents for different applications ability to lead the exercise of collecting the required data to produce the deliverables Ability to articulate the requirements in technical and non technical language Ability to defend secure design and support it with real life scenarios Ability to articulate the risk and findings in business language Explain vulnerabilities and threats Threat modelling Recent attacks Application Security Focus Areas Secure Code Development Secure SDLC Secure Agile development Testing Security requirements Writing security stories Web Application Security Owasp 10 SAST and DAST Scan API Security CI/CD pipeline Integrate security tools Security testing
24/09/2024
Project-based
*We are unable to sponsor for this 6+ month straight contract role, no 3rd party candidates will be considered* Prestigious Enterprise Company is currently seeking a Cyber Security Infrastructure Engineer and Architect with Azure experience. Candidate will be responsible for the planning, development and implementation of enterprise information security solutions (such as authentication and authorization, public key infrastructure, data loss prevention, and security event information management) to address the current and emerging security needs of the business. This role requires the solution of complex enterprise-scale information security problems. The role will design and develop new technologies, architectures, and security products that will support security requirements for the enterprise and its customers, business partners, and vendors. Responsibilities: Contributes to a team that ensures the security of enterprise data and systems by developing enterprise information security solutions. Creates and updates a view of IT assets, related attack surfaces, and threat actors to illustrate the flow of data and associated security threats. Researches, designs, and develops new enterprise technologies, architectures, and security products that will support security requirements for the enterprise and its customers, business partners, and vendors. Serves as a security expert in one or more of application development, database design, network, and/or platform (operating system) efforts, helping project teams comply with enterprise and IT security policies, industry regulations, and best practices. Analyzes business impact and exposure based on emerging security threats, vulnerabilities, and risks and contributes to the development and maintenance of information security architecture. Engages with security specialists and other functional area architects to ensure adequate enterprise security solutions are in place to sufficiently mitigate identified risks, and to meet business objectives and regulatory requirements. Serves as a cybersecurity subject matter expert, assessing the business impact of cybersecurity risks to the enterprise and identifying options and recommendations for mitigating those risks. Serves as an expert in one or more of platform, application, storage, network, virtualization, cloud and mobile security best practices. Cloud Security: Shared Responsibility model Secure services in the cloud Infrastructure security in the cloud Secure boundaries Authentication & Authorization security services in the Cloud Cloud Native VS Third party security capabilities Container Security Container security life cycle Image scanning Qualifications: Strong knowledge of network security protocols, best practices, and perimeter security tools Strong knowledge of identity and access management controls, including SAML and OAUTH/OIDC based authentication, Active Directory, and role mapping Understanding of common security control solutions for event logging, remote access, endpoint management, and mobile device management Understanding of common data protection technologies such as cryptography, tokenization, and hashing Understanding of Azure native security services and best practices Strong knowledge of threat modelling and risk assessment technologies or frameworks Preferred Skills: The candidate shall have the experience on developing secure view of architecture and secure design documents for different applications ability to lead the exercise of collecting the required data to produce the deliverables Ability to articulate the requirements in technical and non technical language Ability to defend secure design and support it with real life scenarios Ability to articulate the risk and findings in business language Explain vulnerabilities and threats Threat modelling Recent attacks Application Security Focus Areas Secure Code Development Secure SDLC Secure Agile development Testing Security requirements Writing security stories Web Application Security Owasp 10 SAST and DAST Scan API Security CI/CD pipeline Integrate security tools Security testing
Onsite: Network Engineer Salary: Up to £60,000 per annum dependent on experience + enchanced benefits Location: Onsite in Basingstoke + travel to customer sites Security clearance is required for this role I am looking for a Network Engineer to work on delivery opportunities taking place within the secure Defence sector. Experience with site surveys, network design/configuration documents and hands on building and implementation work is imperative to this role. Skills and experience Juniper experience WAN connectivity and routing protocols Support to a 3rd line level If you are interested in discussing this Network Engineer role further, please send your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
24/09/2024
Full time
Onsite: Network Engineer Salary: Up to £60,000 per annum dependent on experience + enchanced benefits Location: Onsite in Basingstoke + travel to customer sites Security clearance is required for this role I am looking for a Network Engineer to work on delivery opportunities taking place within the secure Defence sector. Experience with site surveys, network design/configuration documents and hands on building and implementation work is imperative to this role. Skills and experience Juniper experience WAN connectivity and routing protocols Support to a 3rd line level If you are interested in discussing this Network Engineer role further, please send your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Role: Messaging Engineer Salary: Circa £60,000 per annum + benefits Location: Hybrid/Stevenage Active SC clearance is required for this role We are looking for a skilled Messaging Engineer to provide operation support to our client's key customers. You will be experience to a 3rd Line Support level, and have experience with both BAU and projects across Wintel, Storage and Database technologies. Skills required; + Exchange and Skype experience + Understanding of email protocols + Active Directory + Virtualisation If you are interested in discussing this Messaging Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
24/09/2024
Full time
Role: Messaging Engineer Salary: Circa £60,000 per annum + benefits Location: Hybrid/Stevenage Active SC clearance is required for this role We are looking for a skilled Messaging Engineer to provide operation support to our client's key customers. You will be experience to a 3rd Line Support level, and have experience with both BAU and projects across Wintel, Storage and Database technologies. Skills required; + Exchange and Skype experience + Understanding of email protocols + Active Directory + Virtualisation If you are interested in discussing this Messaging Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
We are seeking an IT Field Engineer/Telecoms Engineer to be customer centric and present in the field. Ideally based in Bristol or surrounding area. Have a strong 2nd/3rd line technical background working mainly with MITEL (MIvoice business) with knowledge of 3CX or Unify. Client Details Our client is a well-established Telecommunications Service Provider who operates between Bristol and Cardiff. They are a SME/MSP business, focusing on providing top-notch services to their customers across the South West & Wales. Description The IT Field Engineer/Telecoms Enigneer will be: Providing exceptional technical support to clients on site, over phone, email, or remote access. Undertaking a proactive approach to identify and prevent technical issues by regularly monitoring the customer's systems Maintaining exceptional product knowledge of the companies telecoms portfolio, keeping up to date with industry standards Running diagnostics and troubleshooting technical issues Maintaining documentation of technical issues and resolutions, ensuring that it is kept up to date and accurate Completing root-cause analysis and providing recommendations to solve identified problems Identifying trends in technical issues and proactively recommending solutions to mitigate them Providing on-site support to customers, as required Taking part in the out of hours support rota Managing priority escalations in a customer facing environment Hybrid working, From offices in Bristol or Merthyr Tydfil. Working from home or at the customer premises. Profile The successful IT Field Engineer/Telecoms Engineer should have: Proven track record of 5 years experience on the Mitel product suite Extensive experience with MiVoice Business, MiContact Centre (IVR, Multimedia) MiCollab, MBG (teleworker, SIP) Exceptional understanding of SIP signalling, capture and diagnosis, QOS tagging and VoIP signalling Any experience with Hipath 4K, NuPoint Messenger, MS Teams, 3CX, Gamma, (UCaaS, CCaaS) is advantageous. Strong communication skills. Well presented with a flexible positive attitude and good proactive problem-solving skills A good telephone manner and the ability to communicate both verbally and in writing in a professional manner. Ability to understand the point of view of other departments and put own point of view clearly. Good at keeping other departments in the picture and flagging up potential problems You should be able to work as an individual or as part of a team to provide the required solution for the Tele-Response customers. On Occasion be required to help with support and site installations in some of Tele-Responses offered services such as CCTV, WIFI, IT network, Data and Fibre Infrastructure. Full clean driving licence Job Offer Annual salary of £40,000- £50,000 per annum. Additional earning available through overtime and on call (1in3) Vehicle Allowance (£5,000) + Phone & Laptop. NEST Pension, 25 days annual leave + more. A supportive and innovative work culture, good level of progression. The chance to work in a company that values technology and innovation.
24/09/2024
Full time
We are seeking an IT Field Engineer/Telecoms Engineer to be customer centric and present in the field. Ideally based in Bristol or surrounding area. Have a strong 2nd/3rd line technical background working mainly with MITEL (MIvoice business) with knowledge of 3CX or Unify. Client Details Our client is a well-established Telecommunications Service Provider who operates between Bristol and Cardiff. They are a SME/MSP business, focusing on providing top-notch services to their customers across the South West & Wales. Description The IT Field Engineer/Telecoms Enigneer will be: Providing exceptional technical support to clients on site, over phone, email, or remote access. Undertaking a proactive approach to identify and prevent technical issues by regularly monitoring the customer's systems Maintaining exceptional product knowledge of the companies telecoms portfolio, keeping up to date with industry standards Running diagnostics and troubleshooting technical issues Maintaining documentation of technical issues and resolutions, ensuring that it is kept up to date and accurate Completing root-cause analysis and providing recommendations to solve identified problems Identifying trends in technical issues and proactively recommending solutions to mitigate them Providing on-site support to customers, as required Taking part in the out of hours support rota Managing priority escalations in a customer facing environment Hybrid working, From offices in Bristol or Merthyr Tydfil. Working from home or at the customer premises. Profile The successful IT Field Engineer/Telecoms Engineer should have: Proven track record of 5 years experience on the Mitel product suite Extensive experience with MiVoice Business, MiContact Centre (IVR, Multimedia) MiCollab, MBG (teleworker, SIP) Exceptional understanding of SIP signalling, capture and diagnosis, QOS tagging and VoIP signalling Any experience with Hipath 4K, NuPoint Messenger, MS Teams, 3CX, Gamma, (UCaaS, CCaaS) is advantageous. Strong communication skills. Well presented with a flexible positive attitude and good proactive problem-solving skills A good telephone manner and the ability to communicate both verbally and in writing in a professional manner. Ability to understand the point of view of other departments and put own point of view clearly. Good at keeping other departments in the picture and flagging up potential problems You should be able to work as an individual or as part of a team to provide the required solution for the Tele-Response customers. On Occasion be required to help with support and site installations in some of Tele-Responses offered services such as CCTV, WIFI, IT network, Data and Fibre Infrastructure. Full clean driving licence Job Offer Annual salary of £40,000- £50,000 per annum. Additional earning available through overtime and on call (1in3) Vehicle Allowance (£5,000) + Phone & Laptop. NEST Pension, 25 days annual leave + more. A supportive and innovative work culture, good level of progression. The chance to work in a company that values technology and innovation.