16 joburi disponibile

Risk Assurance Manager (Business) Hybrid working: 1 or 2 days per week required in the office. Reporting into my clients Head of Risk and Assurance, this role will contribute to the design, development and implementation of the group wide approach to risk and assurance, and play a leadership role in ensuring and enabling business buy in and effective and efficient implementation across organisation. You will be delivering a programme of 2nd line of defence assurance across the organisation and will work with portfolio accountable leads to assess the effectiveness of controls, and advise on the opportunities to improve (and simplify) them in order to improve their success in mitigating the risks. Responsibilities include: - Deliver assurance activity, shaping, directing and overseeing 1st line of assurance (defence), and contributes to a programme of 2nd line assurance (defence), providing the portfolio accountable areas with data and insight on the effectiveness of controls, the opportunities to improve (and simplify), and also work with 3rd line of assurance (Internal Audit) to ensure a collaborative approach to risk and controls assurance. - Contribute to shaping and setting the group wide approach to business continuity. On occasion, may be required to be part of the practical execution of the arrangements in the event of a business continuity incident. - Alongside colleagues including the risk and assurance function, enable internal controls reporting, providing robust, accurate and rigorous data and insight on risk and effectiveness of controls. Required Skills/Experience: - Strong experience in risk profiling (internal and external), data and insight. - Proven experience of assurance and compliance activities within a business setting, and development of new approaches to provide data and insight that supports continuous improvement. - Strong problem solving and analytical skills with the ability to use data and insight to diagnose cause, impact, effect and identify potential actions. - Strong stakeholder management skills. - Strong reporting and presentation skills. Risk Assurance Manager (Business) In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Microsoft 365 Exchange SME Salisbury - hybrid working £90,0000 - £100,000 + bonus + perm benefits Security Clearance Requirement Applicants must be eligible for Security Check (SC) clearance, which requires continuous residence in the UK for the past 5 years. Additional criteria related to nationality and background may apply. A leading consultancy organisation is currently seeking a skilled and motivated M365 Exchange Engineer to join a growing End User Services team. The successful Exchange SME will support a range of high-profile clients, working across messaging and collaboration systems with a strong focus on the Microsoft 365 ecosystem-including Exchange Server (on-prem and online), Microsoft Teams, and Microsoft Purview Information Protection. Key Responsibilities Provide 2nd and 3rd line support for M365 services, including Exchange Server (on-prem and online), Microsoft Teams, and ideally Microsoft Purview Information Protection. Collaborate with internal support teams to resolve technical issues related to M365, identity, security, and endpoints. Contribute to service improvement initiatives and knowledge-sharing practices. Review, manage, and deploy updates and patches for Microsoft Exchange Server. Handle vendor support cases, particularly with Microsoft, escalating and resolving complex issues as needed. Skills and Experience Required Strong understanding of Microsoft Cloud services and the M365 suite, especially Exchange Online and Microsoft Teams. Experience with on-premises Exchange Server and hybrid Exchange Online environments. Hands-on involvement in M365 migrations or deployments. Proven background in 3rd line support for Exchange, M365, and endpoint technologies. Familiarity with Active Directory, ADFS, Azure Entra ID (formerly Azure AD), and Entra ID Sync. Experience with third-party SMTP gateway technologies (eg, Mail Marshal) is advantageous.

Azure 3rd Line Support Engineer: Our client is a market leading SaaS provider who due to sustained growth are seeking an Azure 3rd Line Support Engineer to join their team of technical specialists. Your main duties include: 3rd line Support Engineer acts as the escalation for the Helpdesk team, providing customer software support for software related issues, undertaking analysis and diagnosis, and implementing solutions within agreed timeframes. excellent customer service skills and advanced technical knowledge and experience, as well as a passion for emerging technologies and the drive to ensure the Helpdesk achieves its primary objective meeting it's SLAs. Troubleshooting and resolving complex Azure SaaS related issues. Maintaining a high degree of customer service. Act as an escalation point of contact for third party suppliers Providing out of hours support on a rota basis. Azure 3rd Line Support Engineer skills required: Infrastructure Management: Cloud and on-premises environments. Azure App Service: Deployment, management, troubleshooting. Azure Blob Storage: Data management, secure access. SQL Database Management: Azure SQL, on-premises SQL. Azure Active Directory (AD): Identity management, hybrid integration. Azure Entra: Identity governance, access policies. Security & Compliance: Identity protection, data encryption. Enterprise Integration: Hybrid cloud and on-prem systems. Desirable As an experienced Azure 3rd Line Support Engineer you will: Be a reliable self-starter who is service driven that enjoys getting the job done. Be a good troubleshooter in a methodical manner and escalate as required. Lead on projects. Have a good understanding of IT security. Likes to build resilient solutions. Always be open to learn new skills and adding value.

We're on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you'll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 2nd line Software Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £28,000 to £32,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday - Permanent Values/Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background/Skills: Remote Desktop Experience. SQL Knowledge. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don't need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we'd love to hear from you. The Opportunity: We're looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you'll help drive issue resolution and continuous improvement. What your day-to-day might look like: Take ownership as a 2nd Line Technical Support Specialist, delivering remote support that keeps our customers running smoothly. Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. Keep everything running efficiently by accurately updating our CRM/ticketing system in Real Time - every detail matters. Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. Collaborate closely with 3rd Line teams to crack complex technical challenges and deliver high-quality fixes. Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we're looking for: Solid understanding of remote desktop environments and networking Confident communicator - comfortable providing remote support and guiding customers through solutions Experience configuring software on PCs remotely A problem-solver mindset with a proactive approach to troubleshooting and customer care Ability to identify recurring issues and collaborate on long-term fixes with our Development team Strong understanding of software impacts on customer operations Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders Comfortable creating and reviewing knowledge base content, offering constructive feedback Calm under pressure, empathetic to customer needs SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What's on Offer: Starting salary of £28k to £32k, based on ability, skills, and experience Monday to Friday Hybrid working an option 23 days holiday (option to buy 4 additional) + bank holidays Life cover x4 of salary Enhanced employer pension contributions 24/7 GP access and employee wellbeing services Subsidised gym membership Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

IT Systems Manager Birmingham (Office Based) £45,000 - £55,000 VIQU are partnering with a leading manufacturing organisation who are seeking an experienced IT Systems Manager to take full ownership of their IT infrastructure, ERP systems, and bespoke applications. Candidates with strong 3rd line or infrastructure application support experience looking to progress into IT management are welcome. Key Responsibilities of the IT Systems Manager: Manage and maintain on-premise IT infrastructure, including Servers, storage, networks, and virtual environments. Lead development, automation, and support of ERP systems and custom business applications. Provide a mix of hands-on IT support and project work to drive business growth and system improvements. Collaborate with senior management to ensure IT strategy supports company expansion plans. Ensure IT systems are secure, reliable, and highly available through proactive maintenance. Travel between sites (Coleshill, Kitts Green) as needed. Deliver proactive, high-quality IT solutions without reliance on a helpdesk ticket system. Key Requirements of the IT Systems Manager: Experience with ERP systems in manufacturing, including Bill of Materials and production workflows. Expert SQL skills, capable of writing, optimising, and troubleshooting complex database queries and stored procedures. Proven ability managing on-premise infrastructure: Servers, SAN/NAS storage, VMware (vSphere & ESXi), and network hardware (Ubiquiti, Cisco). Proficiency with Microsoft server technologies and cloud services: Active Directory, Office 365, Exchange, Intune. Experience customising Microsoft Dynamics 365 CRM and developing Power BI dashboards. Self-motivated, adaptable, and comfortable working independently in a fast-paced environment. Positive, proactive attitude with excellent problem-solving skills. If you're ready to own a key IT role in a growing manufacturing business with opportunities to develop your career, apply now. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Katie Dark on (see below) If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). IT Systems Manager Birmingham (Office Based) £45,000 - £55,000

A technical hands-on IT Manager is sought to lead a digital transformation, moving from traditional infrastructure to a Cloud-First Microsoft 365 environment. Our Client a leading education establishment, is seeking an experienced IT Systems professional to undertake hands on BAU support whilst driving change. This is a strategic and hands-on role, ideal for someone passionate about education, technology and cloud infrastructure. You will currently be an IT Manager or a Technical Lead looking for a move into management. As the IT Manager you will be responsible for: Hands on 3rd line IT support IT strategy, Act as technical authority on Microsoft 365, Support Azure, Intune, and ideally SmoothWall. Manage IT systems, networks, and device compliance. Deliver training and technical support to staff and students. IT Manager essential skills: Strong expertise in Microsoft 365, Azure, Intune, and cloud-based infrastructure. Knowledge of network infrastructure, security, and compliance. Excellent communication and stakeholder engagement abilities. Desirable skills: Experience with MIS systems and automation tools. Familiarity with SmoothWall or similar web filtering solutions. Understanding of ITIL The successful IT Manager will be offered a starting salary of £40 - 45,000 plus excellent benefits including generous annual leave The role will require a presence on site 5 days a week.

SimCorp Developer A Global Asset Manager requires a Contract SimCorp Developer with hands on experience in development or support roles using SimCorp Dimension. Acting as 3rd Line Support & SimCorp SME. Day Rate: £750-£850pd IR35 Status: Inside Duration: 6 months initially Travel: 3 days a week in Central London This SimCorp Developer will have the following previous experience: Worked within Asset Management providing technical support on SimCorp independently Offered SME-level support to both technical teams and business users on the SimCorp Dimension platform Supported engineering and infrastructure teams in resolving platform issues and ensuring operational stability. Skilled in Oracle SQL and comfortable with database querying. Familiar with asset management, software testing, SWIFT messaging, configuration/change management, and SimCorp Communication Server is highly desirable

*This is a 3rd shift role, 10:30pm-7:00am, Monday thru Friday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will be responsible for monitoring the production server environment. Candidate will be reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Cloud, Linux/Unix, Networking, Business Operations, Change/Problem/Incident Management. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWAT's if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to any/all processes to align with regulatory requirements Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd' for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Employ first-level Incident identification and resolution techniques to interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. (Service Now/Remedy) Qualifications: [Required] Basic knowledge of ITIL principles [Required] Working knowledge of Scheduling applications/tools (UC4/Control M) [Required] Basic understanding of Network [Required] Basic understanding of Unix/Linux [Required] Basic understanding Windows [Required] Basic understanding Storage [Required] Basic knowledge of IBM JCL [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Nice to have] Knowledge of Clearing and Finance industry [Required] Basic Knowledge of Application life cycle and deployment [Required] Knowledge of MQ (stop/start/recycle) [Required] Problem/Incident management applications and tools experience [Required or in process of acquiring] Bachelor's degree in Computer Information Systems or a related discipline 3+ years of OS390 JCL and IBM utilities 3+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured. 3+ years working knowledge of an open systems scheduling product (UC4). Some knowledge of cloud environment [Preferred] Industry certifications in the areas of ITIL

*This is a 3rd shift role, 10:30pm-7:00am, Monday thru Friday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will be responsible for monitoring the production server environment. Candidate will be reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Cloud, Linux/Unix, Networking, Business Operations, Change/Problem/Incident Management. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWAT's if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to any/all processes to align with regulatory requirements Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd' for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Employ first-level Incident identification and resolution techniques to interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. (Service Now/Remedy) Qualifications: [Required] Basic knowledge of ITIL principles [Required] Working knowledge of Scheduling applications/tools (UC4/Control M) [Required] Basic understanding of Network [Required] Basic understanding of Unix/Linux [Required] Basic understanding Windows [Required] Basic understanding Storage [Required] Basic knowledge of IBM JCL [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Nice to have] Knowledge of Clearing and Finance industry [Required] Basic Knowledge of Application life cycle and deployment [Required] Knowledge of MQ (stop/start/recycle) [Required] Problem/Incident management applications and tools experience [Required or in process of acquiring] Bachelor's degree in Computer Information Systems or a related discipline 3+ years of OS390 JCL and IBM utilities 3+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured. 3+ years working knowledge of an open systems scheduling product (UC4). Some knowledge of cloud environment [Preferred] Industry certifications in the areas of ITIL

Senior IT Support Engineer Location: Luton, Bedfordshire, Watford, Hertfordshire - Role is Office/Site Based Not Hybrid! Salary: £30,000 - £33,000 per annum + Extensive Benefits Requirements: Enhanced DBS Check | Full UK Driving License The Technical Landscape: Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission to empower individuals through skills development, training, and qualifications, this institution plays a vital role in improving career prospects and life opportunities. The Opportunity: We're currently seeking a Senior IT Support Engineer to provide expert-level technical support across multiple campuses. This is a hands-on role where you'll be instrumental in maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices (iOS/Android), and a wide range of desktop and enterprise applications. Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active Directory (on-prem and Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (eg, ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non-technical users. A proactive mindset with a passion for continuous improvement and innovation. Desirable Qualifications: HNC/HND, Degree, or equivalent in an IT-related field. ITIL Foundation Certification. Experience with asset management and technical project leadership. Why Join Us? Be part of a mission-driven organisation that makes a real difference. Work in a collaborative and supportive IT team. Enjoy a comprehensive benefits package and opportunities for professional development. Interested? Call John McManus at Experis IT to apply or learn more.

Wintel Systems Administrator - Platform Manager - Must have an active DV Clearance Are you a technical expert with a strong background in Windows systems and network management ? Do you thrive in high-pressure environments , prioritising critical tasks and resolving incidents swiftly? If you're looking for a role where you can make a real impact , collaborate with a dynamic team, and support global customers in challenging environments, this could be your next move! Your Role: Maintain and support a Windows-based Live Service Network with various hosted applications. Provide 3rd Line technical support , troubleshooting and resolving issues efficiently. Work within configuration and change management policies to ensure smooth operations. Collaborate with different departments to maintain network security . Ensure all processes, procedures, and work instructions are followed. Keep accurate records of network components, maintenance activities, and inventory . Provide on-call technical support on a rotational basis (1 week in 3) . What You Need: Strong knowledge of Windows systems Good understanding of networks Experience running and maintaining a monthly security patching process PKI (Public Key Infrastructure) knowledge Bonus Skills (Desirable but Not Essential): Understanding of how to account for sensitive material . Experience in maintaining a document library . Ability to run and interpret daily environment checks . If you're a dedicated and proactive professional , eager to take on a technical challenge and support global customers , apply today!

We're working with a large scale organisation in Glasgow currently going through an ambitious digital transformation, modernising their infrastructure estate and moving from a heavily onprem setup to a more scalable, cloud first model. As part of this evolution, they're hiring a 3rd Line Infrastructure Engineer with strong Microsoft experience to support and lead key projects across Azure, Intune, and endpoint security. This role is ideal for someone who thrives in a hands on technical environment and enjoys balancing BAU escalations with impactful project delivery. You'll play a key role as part of a small internal IT team, working closely with first line support, key stakeholders across the business, and external vendors to help deliver a wide range of infrastructure improvements. From migrating to Azure AD and Intune, to rolling out Defender across the business and helping push toward Cyber Essentials Plus and ISO 27001 compliance; there's a lot going on, and you'll be in the thick of it. Alongside cloud migration work, you'll also be involved in troubleshooting Server Side issues, maintaining core infrastructure services, and making sure everything runs smoothly behind the scenes. Responsibilities: You'll support and lead 3rd line infrastructure activities across onprem and cloud services, resolving escalated issues while contributing to a variety of internal projects. You'll work within an ITIL aligned environment, helping improve system performance, network reliability, and cyber security posture. Collaborating across support functions and with senior leadership, you'll take ownership of your technical space, from endpoint security to server virtualisation and cloud platform improvements. It'd be great if you have Strong Microsoft knowledge; Azure AD, Intune, Entra, O365, Endpoint Manager Experience supporting server platforms (Windows Server, Exchange, SharePoint) Virtualisation (VMware, Hyper V, or Proxmox) and Scripting (PowerShell) Solid networking knowledge - DNS, DHCP, routing, Firewalls, web filtering Experience supporting telephony platforms in a business environment Exposure to cloud migrations, ideally Azure (some AWS experience also fine) Experience supporting enterprise platforms like IIS & SQL Familiarity with compliance standards (ISO 27001, Cyber Essentials, NIST) There's no on call requirement, though some flexibility around out of hours work may occasionally be needed. This is a genuinely varied and collaborative environment, one where you can roll up your sleeves and get involved in modernising systems that underpin the wider business. In return, they're able to offer a salary of around £40,000 depending on experience, with a bonus, pension, 28 days' holiday plus public, and hybrid working. The business has offices across the globe, but this role is based in Glasgow (typically three days in the office each week, a little more at the beginning during onboarding). If you're a technically capable infrastructure engineer ready to take on cloud first transformation projects, we'd love to hear from you. Apply now or get in touch with Lewis at Cathcart Technology for more information.

Role: Technical IT Manager (Hands-On) Location: March, Peterborough (Fully In-Office) Salary: £40,000 - £45,000 Network IT are looking for an exceptional hands-on, Technical IT Manager to join a friendly, forward-thinking, organisation as their first ever internal IT resource to define and shape their future manufacturing IT environment . Our client is looking for an enthusiastic, proactive IT Manager who is willing to get their hands dirty in providing 1st, 2nd and 3rd line support, whilst also being involved in strategic, high-level decision-making . A successful candidate in this role will have a competent IT Support background, preferably having worked for smaller organisations with small IT functions. You will have supported both end-users and the wider Infrastructure of the IT environment, and had a significant stake in change management and continuous improvement. This role will require the successful candidate to be on-site Monday to Friday, please only apply if this is feasible and of interest to you.

Service Desk Analyst | £35K | Hybrid - 1-2 days per week in office (Bridgend, Wales) | Permanent Are you an experienced Service Desk Analyst ready to take your support skills to the next level? We're looking for a confident and customer-focused IT professional to deliver high-quality 1st line support across a diverse international user base of over 2,500. You'll be joining a collaborative, hybrid-working team supporting operations across the UK and Europe - including London, Paris, Luxembourg, Düsseldorf, and Barcelona. This is a hands-on support role ideal for someone with solid Service Desk experience, strong troubleshooting skills, and a passion for customer service excellence. What You'll Do Deliver 1st line technical support via phone and self-service portal Troubleshoot issues across Windows, Citrix, Active Directory, Microsoft 365, Teams, and core business apps Manage and own tickets in ServiceNow, ensuring accurate updates and prompt resolution Work closely with Desktop Support and 2nd/3rd line teams to improve fix rates Contribute to Knowledge Base content and participate in key IT projects Ensure all work aligns with ITIL best practices and SLAs What You'll Bring 1+ years in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools Familiarity with Windows 10, SCCM, and basic networking (TCP/IP, DNS, DHCP) Strong communication and customer service skills ITIL Foundation (or willingness to certify within 12 months) A proactive, solution-oriented mindset with a team-first attitude