1st Line Support Engineer/2nd Line/Support Engineer/Helpdesk analyst/Service desk, ITIL. Based in Wiltshire, South West Rate 220p/d Inside IR35/Umbrella ASAP, 3 months initially IT Service Desk Analyst, Helpdesk Engineer, First Line Support- Windows 10 required by our services client based near Salisbury, Wiltshire. Commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough Rate 220 p/d Inside IR35/Umbrella 5 days on site then moving to hybrid working. Due to remote location own transport is essential and candidates MUST BE local to site. Working in an SC Security Cleared environment. You will currently hold SC/DV Clearance, or be eligible to undertake. You will be supporting and maintaining IT services and providing support to users via the IT Service Desk whilst handling and managing incoming calls to the IT Service Desk and log within the Service Management tool Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Essential Skills Microsoft Office and moving towards windows 10, Windows 11 beneficial Antivirus software knowledge Desktop Installation knowledge ITIL V3 Foundation Supporting desktops PC's including hardware Software licensing, in particular Microsoft Volume Licensing (Desirable) Excellent written and oral communication skills required, must have the ability to work alone and as part of a team, working to right deadlines. SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all
06/01/2025
Project-based
1st Line Support Engineer/2nd Line/Support Engineer/Helpdesk analyst/Service desk, ITIL. Based in Wiltshire, South West Rate 220p/d Inside IR35/Umbrella ASAP, 3 months initially IT Service Desk Analyst, Helpdesk Engineer, First Line Support- Windows 10 required by our services client based near Salisbury, Wiltshire. Commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough Rate 220 p/d Inside IR35/Umbrella 5 days on site then moving to hybrid working. Due to remote location own transport is essential and candidates MUST BE local to site. Working in an SC Security Cleared environment. You will currently hold SC/DV Clearance, or be eligible to undertake. You will be supporting and maintaining IT services and providing support to users via the IT Service Desk whilst handling and managing incoming calls to the IT Service Desk and log within the Service Management tool Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Essential Skills Microsoft Office and moving towards windows 10, Windows 11 beneficial Antivirus software knowledge Desktop Installation knowledge ITIL V3 Foundation Supporting desktops PC's including hardware Software licensing, in particular Microsoft Volume Licensing (Desirable) Excellent written and oral communication skills required, must have the ability to work alone and as part of a team, working to right deadlines. SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all
Senior Support Analyst (2nd Line) - Milton Keynes (Hybrid) - £32-35K Currently working with a growing Service provider looking to add a talented Level 2 Service Desk Engineer to the team. An ambitious individual looking for the next step in their career in IT! About You Responsible for providing technical support to clients, resolving their complex IT issues, whilst ensuring the seamless operation of their IT environments. The ideal candidate will have developed some great skills having worked in the technology industry, previously providing support at a 2nd Line level or above you can extensively enhance your technical ability, and go onto work with us at 3rd Line level and above . The career progression path is clear, and there is a commitment to your learning, offering payment for exam passes in technical skill areas such as Microsoft or VMWare. Skills Office 365 (inclusive of Azure, Intune, Sharepoint). Server infrastructure. Networking. Hypervisors (inclusive of ESXi and HyperV). Server and desktop operating system. Senior Support Analyst (2nd Line) - Milton Keynes (Hybrid) - £32-35K
06/01/2025
Full time
Senior Support Analyst (2nd Line) - Milton Keynes (Hybrid) - £32-35K Currently working with a growing Service provider looking to add a talented Level 2 Service Desk Engineer to the team. An ambitious individual looking for the next step in their career in IT! About You Responsible for providing technical support to clients, resolving their complex IT issues, whilst ensuring the seamless operation of their IT environments. The ideal candidate will have developed some great skills having worked in the technology industry, previously providing support at a 2nd Line level or above you can extensively enhance your technical ability, and go onto work with us at 3rd Line level and above . The career progression path is clear, and there is a commitment to your learning, offering payment for exam passes in technical skill areas such as Microsoft or VMWare. Skills Office 365 (inclusive of Azure, Intune, Sharepoint). Server infrastructure. Networking. Hypervisors (inclusive of ESXi and HyperV). Server and desktop operating system. Senior Support Analyst (2nd Line) - Milton Keynes (Hybrid) - £32-35K
IT Support Engineer - Service desk and Networking Poole, Dorset £25,000-35,000 + benefits We have an exciting opportunity to join an established business with as a Support Engineer/Support Analyst supporting a range of customers. The company have a structured 1st, 2nd and 3rd line team and are looking for strong 2nd line engineers looking for a new opportunity where they can progress their careers. As an IT Support Engineer your role will be fundamental in supporting customers with queries related to internal support of head office and partner company's IT systems and services. The company have continued to grow and are looking to expand their team as they take on more new business. This company offers a friendly collaborative environment, progression opportunities, structured training. Requirements: Prior experience in an IT Support or Service Desk Support in a Microsoft environment Knowledge and experience supporting O365 Active Directory and Windows Server Commercial experience of supporting Networking and Server support requests A customer service-oriented attitude - ideally will have solved external customer support requests A passion for solving complex problems and the ability to learn new skills quickly Strong communicator, able to work effectively in a team environment Desirable: Experience supporting Azure environments If you are looking to be part of a fast-moving, interesting business, at a time of growth then please apply to this advert or contact me via our website. All candidates applying must be UK-based and be eligible to work in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
06/01/2025
Full time
IT Support Engineer - Service desk and Networking Poole, Dorset £25,000-35,000 + benefits We have an exciting opportunity to join an established business with as a Support Engineer/Support Analyst supporting a range of customers. The company have a structured 1st, 2nd and 3rd line team and are looking for strong 2nd line engineers looking for a new opportunity where they can progress their careers. As an IT Support Engineer your role will be fundamental in supporting customers with queries related to internal support of head office and partner company's IT systems and services. The company have continued to grow and are looking to expand their team as they take on more new business. This company offers a friendly collaborative environment, progression opportunities, structured training. Requirements: Prior experience in an IT Support or Service Desk Support in a Microsoft environment Knowledge and experience supporting O365 Active Directory and Windows Server Commercial experience of supporting Networking and Server support requests A customer service-oriented attitude - ideally will have solved external customer support requests A passion for solving complex problems and the ability to learn new skills quickly Strong communicator, able to work effectively in a team environment Desirable: Experience supporting Azure environments If you are looking to be part of a fast-moving, interesting business, at a time of growth then please apply to this advert or contact me via our website. All candidates applying must be UK-based and be eligible to work in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Service Desk Manager - £50-55K - Chorley (Hybrid role) Currently seeking a Service Desk Manager to join & lead our Managed Service support desk. In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience. Duties & Responsibilities Team Management - Manage 1st, 2nd & 3rd line team. Service Delivery - Ensure support teams consistently exceed customer expectations, maintain high satisfaction levels, and meet or surpass agreed service level agreements. Service Level Agreements - Monitor & report on agreed SLAs. Client Onboarding - Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers, providing clear communication. Skills & Knowledge Essential - MSP Management Experience. - Strong commitment top deliver exceptional customer service. - ITIL Certification, Microsoft 365 or Azure Certifications. Service Desk Manager - £50-55K - Chorley (Hybrid role)
02/01/2025
Full time
Service Desk Manager - £50-55K - Chorley (Hybrid role) Currently seeking a Service Desk Manager to join & lead our Managed Service support desk. In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience. Duties & Responsibilities Team Management - Manage 1st, 2nd & 3rd line team. Service Delivery - Ensure support teams consistently exceed customer expectations, maintain high satisfaction levels, and meet or surpass agreed service level agreements. Service Level Agreements - Monitor & report on agreed SLAs. Client Onboarding - Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers, providing clear communication. Skills & Knowledge Essential - MSP Management Experience. - Strong commitment top deliver exceptional customer service. - ITIL Certification, Microsoft 365 or Azure Certifications. Service Desk Manager - £50-55K - Chorley (Hybrid role)