Service Desk Engineer - 2nd Line Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
26/07/2024
Full time
Service Desk Engineer - 2nd Line Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
3rd Line Cloud Infrastructure Engineer - Azure - Birmingham Hybrid working 3rd Line Cloud Infrastructure Engineer required for a leading client based in Birmingham. My client is currently seeking a Cloud Infrastructure Engineer to come on board to be responsible for building and supporting the client's Microsoft 365, Azure, and on-premises infrastructure. As a 3rd line engineer, your duties will be divided between routine business as usual (BAU) tasks and project work. You will report to the IT Infrastructure Manager within the IT Operations team. Key skills and responsibilities, Previous 3rd Line experience Provide 3rd level technical build and support. Offer 2nd level technical support for designated services. Troubleshoot, maintain, and support the Azure and on-premises infrastructure. Conduct ongoing maintenance and support for Servers and storage systems. Administer Microsoft 365 and other SaaS environments. Troubleshoot, maintain, and support the SharePoint Online environment. Contribute to the proactive management of monitoring and alerting across the business. Ensure compliance with information security policies to help the client maintain ISO270001 accreditation. Experience with Microsoft virtualization technologies (Hyper-V/Virtual Machine Manager) or similar. Experience supporting Azure Virtual Desktop or comparable remote desktop solutions. Experience with Microsoft Intune or equivalent device management solutions. Experience supporting Windows Server (2016 and later). Proficiency with Microsoft Azure services and resources. Expertise in Microsoft 365 administration and management. Experience administering Microsoft SharePoint Online. Knowledge and experience with PowerShell Scripting. Strong analytical and problem-solving abilities. Certification in Azure Fundamentals (AZ-900) or Office 365 Fundamentals (MS-900) or equivalent. Interested? Please submit your updated CV to Dean Parkes at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
26/07/2024
Full time
3rd Line Cloud Infrastructure Engineer - Azure - Birmingham Hybrid working 3rd Line Cloud Infrastructure Engineer required for a leading client based in Birmingham. My client is currently seeking a Cloud Infrastructure Engineer to come on board to be responsible for building and supporting the client's Microsoft 365, Azure, and on-premises infrastructure. As a 3rd line engineer, your duties will be divided between routine business as usual (BAU) tasks and project work. You will report to the IT Infrastructure Manager within the IT Operations team. Key skills and responsibilities, Previous 3rd Line experience Provide 3rd level technical build and support. Offer 2nd level technical support for designated services. Troubleshoot, maintain, and support the Azure and on-premises infrastructure. Conduct ongoing maintenance and support for Servers and storage systems. Administer Microsoft 365 and other SaaS environments. Troubleshoot, maintain, and support the SharePoint Online environment. Contribute to the proactive management of monitoring and alerting across the business. Ensure compliance with information security policies to help the client maintain ISO270001 accreditation. Experience with Microsoft virtualization technologies (Hyper-V/Virtual Machine Manager) or similar. Experience supporting Azure Virtual Desktop or comparable remote desktop solutions. Experience with Microsoft Intune or equivalent device management solutions. Experience supporting Windows Server (2016 and later). Proficiency with Microsoft Azure services and resources. Expertise in Microsoft 365 administration and management. Experience administering Microsoft SharePoint Online. Knowledge and experience with PowerShell Scripting. Strong analytical and problem-solving abilities. Certification in Azure Fundamentals (AZ-900) or Office 365 Fundamentals (MS-900) or equivalent. Interested? Please submit your updated CV to Dean Parkes at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
2nd Line Support Engineer - Onsite We are partnered with a leading global organisation to help source a 2nd Line Support Engineer. You will provide onsite and remote support and resolve IT problems across multiple technology areas, including Office 365, Networking, Windows Desktop Support and Backups. Role responsibilities: Manage and prioritise tickets. Liaise directly with the user to resolve issues. Investigate the problem whilst keeping in contact with the user and logging notes in the system. Weekend and out-of-hours will sometimes be required. On- call rota operated on evening and weekends. Assisting with ongoing projects. Skills required: Office 365 experience Backup technology (eg Veeam) Network technologies ie. TCP/IP, VPN, DHCP/DNS, Firewall etc. VMware; management, and deployment of Virtual Machines Automated Patch management via WSUS and third-party tools End user support ie. Windows 10, VPN, account administration etc. Windows Server technologies (Active Directory, Group Policies, Remote Desktop Services, etc.) Desirable but not require: Microsoft, Cisco, VMware & Veeam certifications An ability to work to tight deadlines and manage priorities A methodical troubleshooting approach and strong attention to detail A high level of self-motivation together with a willingness to learn new skills A flexible and enthusiastic approach to the job Good problem solving and decision-making skills 2nd Line Support Engineer - Onsite Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
26/07/2024
Full time
2nd Line Support Engineer - Onsite We are partnered with a leading global organisation to help source a 2nd Line Support Engineer. You will provide onsite and remote support and resolve IT problems across multiple technology areas, including Office 365, Networking, Windows Desktop Support and Backups. Role responsibilities: Manage and prioritise tickets. Liaise directly with the user to resolve issues. Investigate the problem whilst keeping in contact with the user and logging notes in the system. Weekend and out-of-hours will sometimes be required. On- call rota operated on evening and weekends. Assisting with ongoing projects. Skills required: Office 365 experience Backup technology (eg Veeam) Network technologies ie. TCP/IP, VPN, DHCP/DNS, Firewall etc. VMware; management, and deployment of Virtual Machines Automated Patch management via WSUS and third-party tools End user support ie. Windows 10, VPN, account administration etc. Windows Server technologies (Active Directory, Group Policies, Remote Desktop Services, etc.) Desirable but not require: Microsoft, Cisco, VMware & Veeam certifications An ability to work to tight deadlines and manage priorities A methodical troubleshooting approach and strong attention to detail A high level of self-motivation together with a willingness to learn new skills A flexible and enthusiastic approach to the job Good problem solving and decision-making skills 2nd Line Support Engineer - Onsite Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Opus Recruitment Solutions Ltd
Salisbury, Wiltshire
IT Support Engineer | Wiltshire | £35,000 - £45,000 Second Line | 2nd Line | Third Line | 3rd Line | M365 | O365 | Networking | VPNs | Firewalls | Commutable from Southampton, Amesbury, Laverstock, Wilton, Bowerchalke, Odstock, Nunton, Bodenham, Britford, Breamore, Salisbury, Fordingbridge, Downton I've partnered with a leading managed service provider is seeking a talented IT Support Engineer to join their dynamic team in the heart of Wiltshire. This is your chance to work with cutting-edge technologies and contribute to exciting projects for a diverse range of clients. The ideal candidate: We're looking for a tech-savvy professional with a passion for problem-solving and excellent customer service skills. You'll have hands-on experience with: Microsoft 365 deployment and support Windows desktop and server environments Networking (routing, switching, VPNs, and Firewalls) Cloud infrastructure Key responsibilities: Provide top-notch technical support to clients via phone, remote access, and on-site visits Design, propose, and deliver small-scale projects Manage client relationships and foster long-term partnerships Work collaboratively in a team of 6 talented professionals Requirements: Full UK driving license and access to a vehicle for occasional client visits Willingness to participate in an on-call rota (with additional compensation) If you're ready to take on new challenges and be part of an award-winning team, this could be the perfect opportunity for you. Please click apply or get in touch at (see below) to find out more! IT Support Engineer | Wiltshire | £35,000 - £45,000 Second Line | 2nd Line | Third Line | 3rd Line | M365 | O365 | Networking | VPNs | Firewalls |
24/07/2024
Full time
IT Support Engineer | Wiltshire | £35,000 - £45,000 Second Line | 2nd Line | Third Line | 3rd Line | M365 | O365 | Networking | VPNs | Firewalls | Commutable from Southampton, Amesbury, Laverstock, Wilton, Bowerchalke, Odstock, Nunton, Bodenham, Britford, Breamore, Salisbury, Fordingbridge, Downton I've partnered with a leading managed service provider is seeking a talented IT Support Engineer to join their dynamic team in the heart of Wiltshire. This is your chance to work with cutting-edge technologies and contribute to exciting projects for a diverse range of clients. The ideal candidate: We're looking for a tech-savvy professional with a passion for problem-solving and excellent customer service skills. You'll have hands-on experience with: Microsoft 365 deployment and support Windows desktop and server environments Networking (routing, switching, VPNs, and Firewalls) Cloud infrastructure Key responsibilities: Provide top-notch technical support to clients via phone, remote access, and on-site visits Design, propose, and deliver small-scale projects Manage client relationships and foster long-term partnerships Work collaboratively in a team of 6 talented professionals Requirements: Full UK driving license and access to a vehicle for occasional client visits Willingness to participate in an on-call rota (with additional compensation) If you're ready to take on new challenges and be part of an award-winning team, this could be the perfect opportunity for you. Please click apply or get in touch at (see below) to find out more! IT Support Engineer | Wiltshire | £35,000 - £45,000 Second Line | 2nd Line | Third Line | 3rd Line | M365 | O365 | Networking | VPNs | Firewalls |
IT Field Engineer - Reading, Slough, Worchester, Northampton, Basingstoke or Cheltenham, The Bridge IT have partnered with a leading Service Provider to recruit multiple IT Field Engineers across multiple sites across the UK. Our client has recently completed a merger and therefore are looking to expand their team of Engineers. Our client delivers innovative solutions for QSR's, Hospitality and Retail and currently work with some of the world's largest companies. Requirements: - Previous experience as a Field/Installation Engineer with experience working within Retail or QSR. - Experience of 1st/2nd fix data cabling - Previous experience delivering EPOS hardware/kiosk installations - Experience troubleshooting and 1st line support skills - Able to travel and have a driving licence - Able to use power tools (SDS drills, Grinder) - Experience of network installation, CAT 5, Cat 6, termination and testing (fibre would be an advantage) - Capacity to thrive in a fast-paced environment with evolving priorities and varying project scopes This position can be based out of any of the following locations: Reading, Slough, Basingstoke, Cheltenham, Worchester or Northampton. In return, my client can offer between £29,000 and £31,00, overtime rates at time and a half and an extra £100 per day if you are required to work on weekends. If you would like to hear more, please apply within.
23/07/2024
Full time
IT Field Engineer - Reading, Slough, Worchester, Northampton, Basingstoke or Cheltenham, The Bridge IT have partnered with a leading Service Provider to recruit multiple IT Field Engineers across multiple sites across the UK. Our client has recently completed a merger and therefore are looking to expand their team of Engineers. Our client delivers innovative solutions for QSR's, Hospitality and Retail and currently work with some of the world's largest companies. Requirements: - Previous experience as a Field/Installation Engineer with experience working within Retail or QSR. - Experience of 1st/2nd fix data cabling - Previous experience delivering EPOS hardware/kiosk installations - Experience troubleshooting and 1st line support skills - Able to travel and have a driving licence - Able to use power tools (SDS drills, Grinder) - Experience of network installation, CAT 5, Cat 6, termination and testing (fibre would be an advantage) - Capacity to thrive in a fast-paced environment with evolving priorities and varying project scopes This position can be based out of any of the following locations: Reading, Slough, Basingstoke, Cheltenham, Worchester or Northampton. In return, my client can offer between £29,000 and £31,00, overtime rates at time and a half and an extra £100 per day if you are required to work on weekends. If you would like to hear more, please apply within.
Network Engineer with live DV clearance required for a permanent role with a leading consultancy who have partnered up with major players in the Defence industry. This Network Engineer role will see you join an established team of skilled engineers covering Cisco and Juniper Network Infrastructure, to work on an advanced project which is using Agile methodology. You must be DV cleared otherwise we cannot consider your application. As such, we are looking for a proven Network Engineer with live DV clearance, ideally with previously work experience in NOC/SOC (2nd/3rd line) environments and with the following experience: Proven experience with Cisco Routers and Switches platforms Strong understanding of TCP/IP and routing protocols - BGP, OSPF, RIP, EIGRP Experience of Cisco ACI, Hyperflex, UCS platforms, Firepower, ASA, ISE, BGP EVPN VXLAN, and IPSec/SSL VPNs Good understanding of Ethernet, VLANs, Port Aggregation, and 802.1Q Trunking Excellent verbal and written communication skills Ability to support and troubleshoot to resolve complex incidents CCNA minimum certification This Network Engineer is based in Hampshire full time, and they are offering a salary of £55,000 - £65,000 + benefits. Please note, due to the highly sensitive nature of the project we cannot accept any candidates who don't have live DV Clearance! To apply for this Network Engineer permanent position, please send your CV to Jennifer Palmer at IT Recruitment Solutions. Network Engineer, NOC, SOC, Network Support, Cisco, Juniper, CCNA, Permanent, DV Cleared, Developed Vetting, Hampshire, Defence £55,000 - £65,000 + benefits
23/07/2024
Full time
Network Engineer with live DV clearance required for a permanent role with a leading consultancy who have partnered up with major players in the Defence industry. This Network Engineer role will see you join an established team of skilled engineers covering Cisco and Juniper Network Infrastructure, to work on an advanced project which is using Agile methodology. You must be DV cleared otherwise we cannot consider your application. As such, we are looking for a proven Network Engineer with live DV clearance, ideally with previously work experience in NOC/SOC (2nd/3rd line) environments and with the following experience: Proven experience with Cisco Routers and Switches platforms Strong understanding of TCP/IP and routing protocols - BGP, OSPF, RIP, EIGRP Experience of Cisco ACI, Hyperflex, UCS platforms, Firepower, ASA, ISE, BGP EVPN VXLAN, and IPSec/SSL VPNs Good understanding of Ethernet, VLANs, Port Aggregation, and 802.1Q Trunking Excellent verbal and written communication skills Ability to support and troubleshoot to resolve complex incidents CCNA minimum certification This Network Engineer is based in Hampshire full time, and they are offering a salary of £55,000 - £65,000 + benefits. Please note, due to the highly sensitive nature of the project we cannot accept any candidates who don't have live DV Clearance! To apply for this Network Engineer permanent position, please send your CV to Jennifer Palmer at IT Recruitment Solutions. Network Engineer, NOC, SOC, Network Support, Cisco, Juniper, CCNA, Permanent, DV Cleared, Developed Vetting, Hampshire, Defence £55,000 - £65,000 + benefits
2nd Line Engineer Burnley, UK £27,000 - £30,000 + Oncall & Overtime Company Overview: Due to our continued success, we are seeking an experienced 2nd Line Engineer who is eager to take the necessary steps to progress into a 3rd Line Engineer role. Role Overview: This is an exciting opportunity for a dedicated and skilled 2nd Line Engineer to join our team. With a detailed development plan and funded training programs, you will have the chance to obtain certifications and develop your expertise, with a vision of quickly advancing to a 3rd Line Engineer position within 6-12 months. Key Responsibilities: Act as a point of escalation for the 1st line team, supporting their development and resolving complex technical issues. Take full ownership of technical issues, ensuring SLAs are met and ITIL best practices are followed. Communicate effectively with internal and external users/teams. Maintain strong working relationships with third parties and vendors. Travel to client sites when required. (a somewhat rare occurrence) Write detailed documentation for complex issue resolution. Proactively utilize monitoring tools to prevent issues before they arise. Be a part of an oncall rota providing OOH support to the customers. (bonus and overtime paid) Desired Technical Exposure: Active Directory, Group Policies, Azure AD Exchange - Office 365/Microsoft 365 DNS, DHCP, TCP/IP, WAN/LAN, VPN Windows Server 2016+ InTune/EndPoint VMware/Hyper-V Basic Networking Scripting - PowerShell/Bash, etc. Backup Solutions - Veeam or similar Ideal Candidate Profile: Experience working with a diverse range of technologies. Passion for managing and scaling infrastructure across on-premises and cloud environments. Willingness to travel to the office and client sites as needed. Strong problem-solving skills and a proactive approach. Excellent communication and interpersonal skills. Aptitude for learning and a drive to obtain certifications. What we Offer: A detailed development plan and training programs with the vision of obtaining certifications, all funded by the company. The opportunity to progress to a 3rd Line Engineer position within 6-12 months. A supportive and collaborative work environment. The opportunity to have a voice in helping to shape the practice and the tech/products we work with. If this opportunity is of interest and you meet most of the requirements above, apply now!
23/07/2024
Full time
2nd Line Engineer Burnley, UK £27,000 - £30,000 + Oncall & Overtime Company Overview: Due to our continued success, we are seeking an experienced 2nd Line Engineer who is eager to take the necessary steps to progress into a 3rd Line Engineer role. Role Overview: This is an exciting opportunity for a dedicated and skilled 2nd Line Engineer to join our team. With a detailed development plan and funded training programs, you will have the chance to obtain certifications and develop your expertise, with a vision of quickly advancing to a 3rd Line Engineer position within 6-12 months. Key Responsibilities: Act as a point of escalation for the 1st line team, supporting their development and resolving complex technical issues. Take full ownership of technical issues, ensuring SLAs are met and ITIL best practices are followed. Communicate effectively with internal and external users/teams. Maintain strong working relationships with third parties and vendors. Travel to client sites when required. (a somewhat rare occurrence) Write detailed documentation for complex issue resolution. Proactively utilize monitoring tools to prevent issues before they arise. Be a part of an oncall rota providing OOH support to the customers. (bonus and overtime paid) Desired Technical Exposure: Active Directory, Group Policies, Azure AD Exchange - Office 365/Microsoft 365 DNS, DHCP, TCP/IP, WAN/LAN, VPN Windows Server 2016+ InTune/EndPoint VMware/Hyper-V Basic Networking Scripting - PowerShell/Bash, etc. Backup Solutions - Veeam or similar Ideal Candidate Profile: Experience working with a diverse range of technologies. Passion for managing and scaling infrastructure across on-premises and cloud environments. Willingness to travel to the office and client sites as needed. Strong problem-solving skills and a proactive approach. Excellent communication and interpersonal skills. Aptitude for learning and a drive to obtain certifications. What we Offer: A detailed development plan and training programs with the vision of obtaining certifications, all funded by the company. The opportunity to progress to a 3rd Line Engineer position within 6-12 months. A supportive and collaborative work environment. The opportunity to have a voice in helping to shape the practice and the tech/products we work with. If this opportunity is of interest and you meet most of the requirements above, apply now!