4 joburi disponibile

Technical Services Manager Redhill, Surrey Must be eligible for DV Clearance Up to c£55,000 per year The Opportunity: My client are a communications company and they are currently looking for a Technical Services Manager to be based out of their HQ in Surrey that will see you reporting into the UK Senior Technical Services Manager. This role will take ownership of all support cases across Commercial Satellite Communication Services (CSCS) and will work closely with the MOD System Engineering and MOD Project teams; and as the role develops, you must ensure that relevant teams responsible for the ticket at all times are supported and managed, ensuring effective support case resolution. You must also ensure Internal briefings to senior management regarding status and plan of action for support cases are communicated effectively. Skills and Experience: Ability to work hard, show tenacity, proactively work on own initiative, solve problems using your own judgement, meeting tight deadlines and balancing priorities to achieve the right results. Royal Navy technical comms experience across COMSAT, MILSAT, MNE and Message handling. A desire to want to immerse themselves technically to become proficient in support Understanding of wider MOD networks across land and sea. Technical experience of electrical/electronic, IT networking equipment and satellite communications. Must be extremely customer focused with a proactive and flexible approach to work. Good numeracy and literacy skills and experienced in standard MS Office applications. The ability to produce a high standard of work which meets or exceeds customer's requirements. Flexibility with regards to travel and the changing requirements of the role. Understanding of ITIL would be advantageous. Management of the MOD Escalation Process, refining such that detail is captured as required. Provision of training to 1st and 2nd Line IT Support staff and also assist in facilitating on-boarding new Field Service Engineers. Please contact John here at ISR to learn more about our exciting client based in Surrey and their ongoing growth plans

Senior IT Support Engineer Location: Luton, Bedfordshire, Watford, Hertfordshire - Role is Office/Site Based Not Hybrid! Salary: £30,000 - £33,000 per annum + Extensive Benefits Requirements: Enhanced DBS Check | Full UK Driving License The Technical Landscape: Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission to empower individuals through skills development, training, and qualifications, this institution plays a vital role in improving career prospects and life opportunities. The Opportunity: We're currently seeking a Senior IT Support Engineer to provide expert-level technical support across multiple campuses. This is a hands-on role where you'll be instrumental in maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices (iOS/Android), and a wide range of desktop and enterprise applications. Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active Directory (on-prem and Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (eg, ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non-technical users. A proactive mindset with a passion for continuous improvement and innovation. Desirable Qualifications: HNC/HND, Degree, or equivalent in an IT-related field. ITIL Foundation Certification. Experience with asset management and technical project leadership. Why Join Us? Be part of a mission-driven organisation that makes a real difference. Work in a collaborative and supportive IT team. Enjoy a comprehensive benefits package and opportunities for professional development. Interested? Call John McManus at Experis IT to apply or learn more.

The Opportunity: My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team in a unique split role - 50% working directly with a high-security client, on-site, in Plymouth, 50% supporting multiple MSP customers remotely and on-site. This is a fantastic opportunity for an IT professional from a single IT environment looking to gain hands-on experience in a fast-paced MSP setting or an established MSP engineer seeking their next challenge at a leading, regional MSP. You'll gain exposure to a diverse range of technologies, clients and security-focused environments, while developing your skills in a role that combines technical expertise, problem-solving and client engagement. Skills and Experience: Ability to work under pressure and manage multiple projects 2+ years' experience in a similar helpdesk or IT environment within a 2nd Line role essential Full driving licence is essential Experience working for an MSP is essential Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN) Experience with onsite/offsite backup products and storage (including cloud storage) Excellent customer service skills A full driving licence (access to a vehicle is not required, but beneficial) VMWare/Hyper-V knowledge Working within an ITIL environment. Preferably holding a current qualification Technical qualifications such as CompTIA+, Network + would be advantageous Experience of Agile methodologies would an advantage Applications: To learn more about our client and this great opportunity on offer working as a 2nd Line IT Support Engineer please call and speak with John Noonan here at ISR Recruitment or please email me a copy of your very latest CV see below and I'll call you back to discuss the role in more detail. Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans