1st Line Support Remote - travel to clients sites when required Our client is looking for a motivated Support Engineer to join their team and kickstart their IT career. Training will be provided around the technical elements but they key focus is some one who loves IT and has a desire to start and grow their career. Key Responsibilities Provide end user support via remote technologies and telephone support Flexibility to attend customer sites to provide on-site support as required Technical support for all endpoints - desktops; laptops and mobile devices. Accurate assessment of the impact and urgency of a fault/request and respond accordingly, ensuring timely escalation to 2nd and 3rd line as and when necessary Effective and efficient ticket management, to provide detailed technical troubleshooting notes and ensure frequent and timely updates are visible. Work to ensure all tickets are owned and progressed through their life cycle to a prompt resolution and agreed customer closure, Work with the Fordway Security team and end users in the containment and remediation of security events. Identifying potential security incidents or major incidents Create and maintain support documentation and knowledgebase articles Cultivate and foster partnerships and positive working relationships with customers and colleagues, through the delivery of an excellent customer service, demonstrating expertise and displaying high levels of professionalism at all times Work with internal and external resources to facilitate the prompt resolution of issues Ensure SLAs and OLA's are proactively managed and attained Qualifications and experience Full driving license (and own vehicle) is essential. Willingness to travel A good level of understanding of Microsoft Cloud services and what they are and what services they provide. Comptia or any Microsoft Qualifications will be an advantage 1st Line Support Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
18/09/2024
Full time
1st Line Support Remote - travel to clients sites when required Our client is looking for a motivated Support Engineer to join their team and kickstart their IT career. Training will be provided around the technical elements but they key focus is some one who loves IT and has a desire to start and grow their career. Key Responsibilities Provide end user support via remote technologies and telephone support Flexibility to attend customer sites to provide on-site support as required Technical support for all endpoints - desktops; laptops and mobile devices. Accurate assessment of the impact and urgency of a fault/request and respond accordingly, ensuring timely escalation to 2nd and 3rd line as and when necessary Effective and efficient ticket management, to provide detailed technical troubleshooting notes and ensure frequent and timely updates are visible. Work to ensure all tickets are owned and progressed through their life cycle to a prompt resolution and agreed customer closure, Work with the Fordway Security team and end users in the containment and remediation of security events. Identifying potential security incidents or major incidents Create and maintain support documentation and knowledgebase articles Cultivate and foster partnerships and positive working relationships with customers and colleagues, through the delivery of an excellent customer service, demonstrating expertise and displaying high levels of professionalism at all times Work with internal and external resources to facilitate the prompt resolution of issues Ensure SLAs and OLA's are proactively managed and attained Qualifications and experience Full driving license (and own vehicle) is essential. Willingness to travel A good level of understanding of Microsoft Cloud services and what they are and what services they provide. Comptia or any Microsoft Qualifications will be an advantage 1st Line Support Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Hays are supporting a growing organisation based in Bristol City Centre to recruit a new, permanent IT Service Desk Analyst. The role is paying between £26,000 - £32,000 depending on experience and will offer hybrid working post probation. In the role you'll provide a variety of 1st and 2nd line technical support across software, applications and hardware. You'll need to have experience working in a similar role and the below technical skills are ideally required: M365 Suite Azure Active Directory Windows 10 & 11 InTune & Autopilot Basic Networking Powershell Scripting The role offers a really varied day to day, lots of opportunity to learn and upskill and you'll work within a team with a great culture and brilliant working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
18/09/2024
Full time
Hays are supporting a growing organisation based in Bristol City Centre to recruit a new, permanent IT Service Desk Analyst. The role is paying between £26,000 - £32,000 depending on experience and will offer hybrid working post probation. In the role you'll provide a variety of 1st and 2nd line technical support across software, applications and hardware. You'll need to have experience working in a similar role and the below technical skills are ideally required: M365 Suite Azure Active Directory Windows 10 & 11 InTune & Autopilot Basic Networking Powershell Scripting The role offers a really varied day to day, lots of opportunity to learn and upskill and you'll work within a team with a great culture and brilliant working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
IT Support Analyst Salary Up to £30,600 + Bonus Hybrid Working Coleraine CPS Group are currently working with a well-established business who are going through a period of exciting growth and are looking for a new IT Support Analyst to join the team. In this position you would be working as a part of the IT Service Desk team helping to deliver an outstanding IT service by providing desktop, remote and infrastructure support. Key Responsibilities: * Providing 1st/2nd line onsite and remote support * Support a range of software applications including office 365, Sage X3 etc. * Administer Windows Servers in physical, Azure, and VMWare environments * Provide support for PC's, Smartphones, Tablets, and Printers both onsite and remotely Candidate Skills/Experience: * Previous experience in a similar position * Good knowledge of network and PC operating systems including Windows Server, Azure, and VMWare environments * Strong knowledge of Microsoft Windows 10/11 * Good understanding of LAN/WAN networking and the ability to troubleshoot network issues * Prior experience managing deployments/rollouts of PC's, phone and Servers Contact: Matt Jacob - CPS Group UK By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
18/09/2024
Full time
IT Support Analyst Salary Up to £30,600 + Bonus Hybrid Working Coleraine CPS Group are currently working with a well-established business who are going through a period of exciting growth and are looking for a new IT Support Analyst to join the team. In this position you would be working as a part of the IT Service Desk team helping to deliver an outstanding IT service by providing desktop, remote and infrastructure support. Key Responsibilities: * Providing 1st/2nd line onsite and remote support * Support a range of software applications including office 365, Sage X3 etc. * Administer Windows Servers in physical, Azure, and VMWare environments * Provide support for PC's, Smartphones, Tablets, and Printers both onsite and remotely Candidate Skills/Experience: * Previous experience in a similar position * Good knowledge of network and PC operating systems including Windows Server, Azure, and VMWare environments * Strong knowledge of Microsoft Windows 10/11 * Good understanding of LAN/WAN networking and the ability to troubleshoot network issues * Prior experience managing deployments/rollouts of PC's, phone and Servers Contact: Matt Jacob - CPS Group UK By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
IT Service Desk Manager £35,000-£45,000 Sheffield A unique opportunity is available for an ICT Service Desk Manager with 1st- 2nd line experience. This role is focused on supporting the company's internal infrastructure and their user base - not a managed service or solutions business. Key Responsibilities: Oversee day to day 1st & 2nd line support working to ITIL v4 framework. Carry out monthly 1-2-1s with IT Service Desk Analysts. Continuous Service Improvement by researching latest relevant frameworks and vendor best practises. Act as escalation point for all IT areas, applications, and business processes Track compliance with service level agreements. Excellent analytical and problem-solving skills with the ability to manage complex issues and prioritise effectively. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
18/09/2024
Full time
IT Service Desk Manager £35,000-£45,000 Sheffield A unique opportunity is available for an ICT Service Desk Manager with 1st- 2nd line experience. This role is focused on supporting the company's internal infrastructure and their user base - not a managed service or solutions business. Key Responsibilities: Oversee day to day 1st & 2nd line support working to ITIL v4 framework. Carry out monthly 1-2-1s with IT Service Desk Analysts. Continuous Service Improvement by researching latest relevant frameworks and vendor best practises. Act as escalation point for all IT areas, applications, and business processes Track compliance with service level agreements. Excellent analytical and problem-solving skills with the ability to manage complex issues and prioritise effectively. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Job Title: Technical Helpdesk Technician, 1st Line Support Length: 6 Month Contract Day Rate: £250 (Inside IR35) Location: Sheffield (Hybrid 3 days onsite) With around 1.2 million customers, my client serves a wide range of sectors, including big household names, government departments, public service organizations, small businesses, and start-ups. They focus on four main product markets: Fixed Voice, Mobility, Fibre and connectivity, and Networked IT services. They provide these services through the largest UK network, offering both fixed and mobile communications. They also extend network IT services to corporate and public sector organizations, along with specialist services for IoT customers. Why This Job Matters This is an operational role accountable for: - Ensuring the in-life service experience for customers from order entry to operational service. - Monitoring network performance 24/7 and resolving issues causing outages or failures to meet KPI targets. - Managing all customer experience metrics. - Implementing effective and efficient management practices, including leadership and rota management. What I'll Be Doing - Your Accountabilities - Access and use customer information only as needed to perform operational duties, with additional authority required for other disclosures. - Answer calls within PCA targets using the agreed customer salutation. - Meet or exceed bespoke/customer-specific SLA's and internal performance measurements, managing internal and third-party suppliers. - Accurately log, update, and close event management tickets in a timely manner, taking corrective action when needed. - Maintain and enhance relationships with customers, suppliers, and business units to ensure prompt fault repair or order implementation, escalating areas of poor supplier performance as needed. - Ensure all agreed communication, notification, and escalation processes (both internal and external) are followed, including providing customer updates. Skills Required - Technical fault coordination and broad IT/communications understanding. - Flexibility and a strong team player attitude. - Excellent customer focus with an understanding of key customer requirements. - Experience in dealing with both internal and external customers/suppliers. - Proficiency in PC skills, including MS Office (Outlook, Word, Excel, PowerPoint). - Knowledge of various network technologies, including PSTN, mobile data, VOIP. - Service desk experience. - Desirable knowledge of line testing and network fault troubleshooting. - Experience in a fast-paced environment. Desirable Skills and Experience: - Experience working in a pressurized operational environment. - Proven ability to use Salesforce/Event Management Systems. - Familiarity with alarm management tools such as Manitou, What's up Gold, etc.
18/09/2024
Project-based
Job Title: Technical Helpdesk Technician, 1st Line Support Length: 6 Month Contract Day Rate: £250 (Inside IR35) Location: Sheffield (Hybrid 3 days onsite) With around 1.2 million customers, my client serves a wide range of sectors, including big household names, government departments, public service organizations, small businesses, and start-ups. They focus on four main product markets: Fixed Voice, Mobility, Fibre and connectivity, and Networked IT services. They provide these services through the largest UK network, offering both fixed and mobile communications. They also extend network IT services to corporate and public sector organizations, along with specialist services for IoT customers. Why This Job Matters This is an operational role accountable for: - Ensuring the in-life service experience for customers from order entry to operational service. - Monitoring network performance 24/7 and resolving issues causing outages or failures to meet KPI targets. - Managing all customer experience metrics. - Implementing effective and efficient management practices, including leadership and rota management. What I'll Be Doing - Your Accountabilities - Access and use customer information only as needed to perform operational duties, with additional authority required for other disclosures. - Answer calls within PCA targets using the agreed customer salutation. - Meet or exceed bespoke/customer-specific SLA's and internal performance measurements, managing internal and third-party suppliers. - Accurately log, update, and close event management tickets in a timely manner, taking corrective action when needed. - Maintain and enhance relationships with customers, suppliers, and business units to ensure prompt fault repair or order implementation, escalating areas of poor supplier performance as needed. - Ensure all agreed communication, notification, and escalation processes (both internal and external) are followed, including providing customer updates. Skills Required - Technical fault coordination and broad IT/communications understanding. - Flexibility and a strong team player attitude. - Excellent customer focus with an understanding of key customer requirements. - Experience in dealing with both internal and external customers/suppliers. - Proficiency in PC skills, including MS Office (Outlook, Word, Excel, PowerPoint). - Knowledge of various network technologies, including PSTN, mobile data, VOIP. - Service desk experience. - Desirable knowledge of line testing and network fault troubleshooting. - Experience in a fast-paced environment. Desirable Skills and Experience: - Experience working in a pressurized operational environment. - Proven ability to use Salesforce/Event Management Systems. - Familiarity with alarm management tools such as Manitou, What's up Gold, etc.
1st Line IT Support Technician Permanent Cambridge (Hybrid) £24,000 - £28,000 (DOE) 1st Line IT Support Technician needed for a hybrid remote permanent position based in Cambridge. Start ASAP during Autumn 2024. A chance to join an established + growing IT services business. Previous IT Service Desk and Helpdesk experience is strongly preferred. Key skills, experience + tasks include: 1st line technical support for Windows/Microsoft technical environments. Logging calls, trouble-shooting, diagnosis + IT problem resolution to 1st line level. Providing remote IT support for end-users, escalating calls were necessary + managing IT incidents within agreed SLAs. Tech Environment: Windows, AD, O365, desktop PCs, laptops, tablets, mobile devices, MS Exchange, DNS/DCHP, VPNs, Firewalls, SharePoint, Azure AD. Benefits: £24-28k Salary (DOE) + Hybrid Remote (2 days/week WFH) + 25 days holiday (plus BHs) + pension + profit share + private healthcare + gym + free parking + enhanced maternity/paternity + more!
18/09/2024
Full time
1st Line IT Support Technician Permanent Cambridge (Hybrid) £24,000 - £28,000 (DOE) 1st Line IT Support Technician needed for a hybrid remote permanent position based in Cambridge. Start ASAP during Autumn 2024. A chance to join an established + growing IT services business. Previous IT Service Desk and Helpdesk experience is strongly preferred. Key skills, experience + tasks include: 1st line technical support for Windows/Microsoft technical environments. Logging calls, trouble-shooting, diagnosis + IT problem resolution to 1st line level. Providing remote IT support for end-users, escalating calls were necessary + managing IT incidents within agreed SLAs. Tech Environment: Windows, AD, O365, desktop PCs, laptops, tablets, mobile devices, MS Exchange, DNS/DCHP, VPNs, Firewalls, SharePoint, Azure AD. Benefits: £24-28k Salary (DOE) + Hybrid Remote (2 days/week WFH) + 25 days holiday (plus BHs) + pension + profit share + private healthcare + gym + free parking + enhanced maternity/paternity + more!
Venesky-Brown's client, a public sector organisation in Glasgow, is currently looking to recruit a 1st Line Support Analyst for a 3 month contract on a rate of £175/day (Inside of IR35). This role will be a hybrid of working in the office and at home. Responsibilities: - Handle customer contacts and resolve incidents, where possible, ensuring the correct processes are always followed and issues are resolved at first contact where possible - Accurately capture details of incidents through having the required technical knowledge to ask the correct questions - Perform triage of issues and accurately record information to categorise and prioritise tickets correctly - Where required, refer incidents to the correct resolver groups ensuring the correct data is collected and passed on - Handle any escalations to ensure a timely resolution - Where required, communicate effectively with Service Management to ensure that all incidents, problems and changes are well understood, and all actions are carried out as planned - Communicate effectively with 1st Line Team Leader especially with regards to any risks to the service or of any escalations that cannot be resolved in a timely manner - Be aware of Project activities that are ongoing and any effect they may have on service in order to advise customers correctly - Identify service improvements and actively seek involvement in bringing them into operation - Any gaps in processes and work instructions that are identified must be flagged or documented appropriately in Knowledge Base articles Essential Skills: - Demonstrable work experience equivalent to SCQF 7 or be educated to HNC level in an IT related subject - Proven track record in call handling - Experience of working in a service environment - Experience of using online tools to record and monitor customer contacts - Good technical knowledge of Microsoft based environments - Ability to use good listening and questioning techniques - Good communication skills especially when explaining resolutions or work around to customers - Good problem-solving skills - Customer focused with the ability to understand and resolve technical issues - Prepared to take personal accountability for defined area of responsibility - Good attention to detail and an ability to record specific information from customers accurately - Ability to work to changing priorities when major incidents occur - Polite and articulate Desirable Skills: - Previous experience of working within a service centre where the service is delivered by multiple supplier - Understanding of the Information Technology Infrastructure Library (ITIL) Framework and its application - Ability to be innovative especially when looking for solutions - Desire to widen area of expertise and to look for personal development opportunities
18/09/2024
Project-based
Venesky-Brown's client, a public sector organisation in Glasgow, is currently looking to recruit a 1st Line Support Analyst for a 3 month contract on a rate of £175/day (Inside of IR35). This role will be a hybrid of working in the office and at home. Responsibilities: - Handle customer contacts and resolve incidents, where possible, ensuring the correct processes are always followed and issues are resolved at first contact where possible - Accurately capture details of incidents through having the required technical knowledge to ask the correct questions - Perform triage of issues and accurately record information to categorise and prioritise tickets correctly - Where required, refer incidents to the correct resolver groups ensuring the correct data is collected and passed on - Handle any escalations to ensure a timely resolution - Where required, communicate effectively with Service Management to ensure that all incidents, problems and changes are well understood, and all actions are carried out as planned - Communicate effectively with 1st Line Team Leader especially with regards to any risks to the service or of any escalations that cannot be resolved in a timely manner - Be aware of Project activities that are ongoing and any effect they may have on service in order to advise customers correctly - Identify service improvements and actively seek involvement in bringing them into operation - Any gaps in processes and work instructions that are identified must be flagged or documented appropriately in Knowledge Base articles Essential Skills: - Demonstrable work experience equivalent to SCQF 7 or be educated to HNC level in an IT related subject - Proven track record in call handling - Experience of working in a service environment - Experience of using online tools to record and monitor customer contacts - Good technical knowledge of Microsoft based environments - Ability to use good listening and questioning techniques - Good communication skills especially when explaining resolutions or work around to customers - Good problem-solving skills - Customer focused with the ability to understand and resolve technical issues - Prepared to take personal accountability for defined area of responsibility - Good attention to detail and an ability to record specific information from customers accurately - Ability to work to changing priorities when major incidents occur - Polite and articulate Desirable Skills: - Previous experience of working within a service centre where the service is delivered by multiple supplier - Understanding of the Information Technology Infrastructure Library (ITIL) Framework and its application - Ability to be innovative especially when looking for solutions - Desire to widen area of expertise and to look for personal development opportunities
Your new company Reputable public sector organisation based in Glasgow, with offices across the country. With a fantastic reputation within the wider job market as an employer of choice, this business receives fantastic feedback from employees past and present. The work they do helps end users and the wider economy and this is an excellent time to join their team. Your new role As a Service Desk analyst you will manage a caseload of incoming tickets from end users and prioritise workload to escalate to the relevant team or achieve a first time fix where possible.This role will see you work within a team of support colleagues and together you will manage requests, deal with queries and provide 1st line technical support, acting as a key point of contact within the wider IT function. What you'll need to succeed The ideal candidate will have experience of the following: ActiveDirectory Previous experience in a busy Helpdesk Environment Previous experience supporting MS Suite technologies such as Azure Experience of ticket management system such as Hubspot etc Experience of JIRA, Confluence and other related technologies would be advantageous. What you'll get in return Day Rate £125 - £150 (inside IR35) Hybrid working in a central office in Glasgow (2-3 days per week on site) 3 month initial contract with possibility for extension Public sector experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
18/09/2024
Project-based
Your new company Reputable public sector organisation based in Glasgow, with offices across the country. With a fantastic reputation within the wider job market as an employer of choice, this business receives fantastic feedback from employees past and present. The work they do helps end users and the wider economy and this is an excellent time to join their team. Your new role As a Service Desk analyst you will manage a caseload of incoming tickets from end users and prioritise workload to escalate to the relevant team or achieve a first time fix where possible.This role will see you work within a team of support colleagues and together you will manage requests, deal with queries and provide 1st line technical support, acting as a key point of contact within the wider IT function. What you'll need to succeed The ideal candidate will have experience of the following: ActiveDirectory Previous experience in a busy Helpdesk Environment Previous experience supporting MS Suite technologies such as Azure Experience of ticket management system such as Hubspot etc Experience of JIRA, Confluence and other related technologies would be advantageous. What you'll get in return Day Rate £125 - £150 (inside IR35) Hybrid working in a central office in Glasgow (2-3 days per week on site) 3 month initial contract with possibility for extension Public sector experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
D365 F&O L1/2 Support Analyst £25,000 - £32,000 DOE Hybrid, London 6-month FTC Role Overview : My client is looking for a D365 Finance and Operations Support Analyst to join the team on a 6-month basis, working in their Finance Systems Team to provide day-to-day level 2 support to key systems. This is a great opportunity for anyone wanting to join an organisation that prioritises career development, personal growth, and lifelong learning. Daily Responsibilities : Providing level 1 and 2 support to users of the D365 Finance and Operations system Supporting in key DevOps processes Helping to support key finance system processes including Order to Cash, Procure to Pay, Record to Report, and Source to Pay To be considered for this role, you'll need to have : Experience providing 1st line support to D365 Finance and Operations systems Knowledge of Agile/Waterfall/Wagile methodologies Background in either Project Management, Business Analysis, or Finance Systems Proven D365 Finance and Operations functional knowledge Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
18/09/2024
D365 F&O L1/2 Support Analyst £25,000 - £32,000 DOE Hybrid, London 6-month FTC Role Overview : My client is looking for a D365 Finance and Operations Support Analyst to join the team on a 6-month basis, working in their Finance Systems Team to provide day-to-day level 2 support to key systems. This is a great opportunity for anyone wanting to join an organisation that prioritises career development, personal growth, and lifelong learning. Daily Responsibilities : Providing level 1 and 2 support to users of the D365 Finance and Operations system Supporting in key DevOps processes Helping to support key finance system processes including Order to Cash, Procure to Pay, Record to Report, and Source to Pay To be considered for this role, you'll need to have : Experience providing 1st line support to D365 Finance and Operations systems Knowledge of Agile/Waterfall/Wagile methodologies Background in either Project Management, Business Analysis, or Finance Systems Proven D365 Finance and Operations functional knowledge Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
D365 F&O Support Analyst £25,000 - £32,000 DOE Hybrid, London 6-month FTC Role Overview : My client is looking for a D365 Finance and Operations Support Analyst to join the team on a 6-month basis, working in their Finance Systems Team to provide day-to-day level 2 support to key systems. This is a great opportunity for anyone wanting to join an organisation that prioritises career development, personal growth, and lifelong learning. Daily Responsibilities : Providing level 1 and 2 support to users of the D365 Finance and Operations system Supporting in key DevOps processes Helping to support key finance system processes including Order to Cash, Procure to Pay, Record to Report, and Source to Pay To be considered for this role, you'll need to have : Experience providing 1st line support to D365 Finance and Operations systems Knowledge of Agile/Waterfall/Wagile methodologies Background in either Project Management, Business Analysis, or Finance Systems Proven D365 Finance and Operations functional knowledge Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
17/09/2024
D365 F&O Support Analyst £25,000 - £32,000 DOE Hybrid, London 6-month FTC Role Overview : My client is looking for a D365 Finance and Operations Support Analyst to join the team on a 6-month basis, working in their Finance Systems Team to provide day-to-day level 2 support to key systems. This is a great opportunity for anyone wanting to join an organisation that prioritises career development, personal growth, and lifelong learning. Daily Responsibilities : Providing level 1 and 2 support to users of the D365 Finance and Operations system Supporting in key DevOps processes Helping to support key finance system processes including Order to Cash, Procure to Pay, Record to Report, and Source to Pay To be considered for this role, you'll need to have : Experience providing 1st line support to D365 Finance and Operations systems Knowledge of Agile/Waterfall/Wagile methodologies Background in either Project Management, Business Analysis, or Finance Systems Proven D365 Finance and Operations functional knowledge Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
D365 Finance and Operations Support Analyst £25,000 - £32,000 DOE Hybrid, Manchester 6-month FTC Role Overview : My client is looking for a D365 Finance and Operations Support Analyst to join the team on a 6-month basis, working in their Finance Systems Team to provide day-to-day level 2 support to key systems. This is a great opportunity for anyone wanting to join an organisation that prioritises career development, personal growth, and lifelong learning. Daily Responsibilities : Providing level 1 and 2 support to users of the D365 Finance and Operations system Supporting in key DevOps processes Helping to support key finance system processes including Order to Cash, Procure to Pay, Record to Report, and Source to Pay To be considered for this role, you'll need to have : Experience providing 1st line support to D365 Finance and Operations systems Knowledge of Agile/Waterfall/Wagile methodologies Background in either Project Management, Business Analysis, or Finance Systems Proven D365 Finance and Operations functional knowledge Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
17/09/2024
D365 Finance and Operations Support Analyst £25,000 - £32,000 DOE Hybrid, Manchester 6-month FTC Role Overview : My client is looking for a D365 Finance and Operations Support Analyst to join the team on a 6-month basis, working in their Finance Systems Team to provide day-to-day level 2 support to key systems. This is a great opportunity for anyone wanting to join an organisation that prioritises career development, personal growth, and lifelong learning. Daily Responsibilities : Providing level 1 and 2 support to users of the D365 Finance and Operations system Supporting in key DevOps processes Helping to support key finance system processes including Order to Cash, Procure to Pay, Record to Report, and Source to Pay To be considered for this role, you'll need to have : Experience providing 1st line support to D365 Finance and Operations systems Knowledge of Agile/Waterfall/Wagile methodologies Background in either Project Management, Business Analysis, or Finance Systems Proven D365 Finance and Operations functional knowledge Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Role: 2nd Line Systems Administrator Salary: Up to £32,000 per annum + benefits package Location: Onsite in Basingstoke Security Clearance is required for this role. You will be a confident Support Engineer with experience working at a 1st/2nd Line level in a similar role. Experience with windows Servers and virtualisation is required for this role. The role will involve assisting a high profile user community and having direct contact with customers and stakeholders. You will be involved in monitoring the system, triage and escalation. Essential experience required for the 2nd Line System Administrator role; + Windows Servers + Virtualisation - VMWare/HyperV + Support experience If you are interested in discussing this 2nd Line System Administrator role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
16/09/2024
Full time
Role: 2nd Line Systems Administrator Salary: Up to £32,000 per annum + benefits package Location: Onsite in Basingstoke Security Clearance is required for this role. You will be a confident Support Engineer with experience working at a 1st/2nd Line level in a similar role. Experience with windows Servers and virtualisation is required for this role. The role will involve assisting a high profile user community and having direct contact with customers and stakeholders. You will be involved in monitoring the system, triage and escalation. Essential experience required for the 2nd Line System Administrator role; + Windows Servers + Virtualisation - VMWare/HyperV + Support experience If you are interested in discussing this 2nd Line System Administrator role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Robert Half Technology have partnered exclusively with a fast-growing technology business based near Oxford city centre to recruit an IT Support Lead, acting as the main point of contact for all IT queries. This is a varied role where you will be end-user facing providing support across core desktop technologies and bespoke applications. This role offers a great opportunity to further develop your Cyber Security skills! The Role Provide 1st and 2nd line IT support for hardware and software Manage end user queries through ITSM tool, ensuring tickets are resolved in a timely manner Manage local cyber security needs Support IT security policies and frameworks (Cyber Essentials, ISO27001 etc) About You Previous experience working in an IT Service Desk Strong understanding of MS365, InTune, SharePoint, OneDrive Ability to comply with security standards such as Cyber Essentials, ISO27001 Fantastic customer service skills Paying up to £35,000, based onsite in Oxford 4 days a week (1 day remote working) with excellent benefits! Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
16/09/2024
Full time
Robert Half Technology have partnered exclusively with a fast-growing technology business based near Oxford city centre to recruit an IT Support Lead, acting as the main point of contact for all IT queries. This is a varied role where you will be end-user facing providing support across core desktop technologies and bespoke applications. This role offers a great opportunity to further develop your Cyber Security skills! The Role Provide 1st and 2nd line IT support for hardware and software Manage end user queries through ITSM tool, ensuring tickets are resolved in a timely manner Manage local cyber security needs Support IT security policies and frameworks (Cyber Essentials, ISO27001 etc) About You Previous experience working in an IT Service Desk Strong understanding of MS365, InTune, SharePoint, OneDrive Ability to comply with security standards such as Cyber Essentials, ISO27001 Fantastic customer service skills Paying up to £35,000, based onsite in Oxford 4 days a week (1 day remote working) with excellent benefits! Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
Job Title: IT Workplace Services Start date: ASAP latest Start Date: 1.12.2024 Planned duration: 12 months Workload: 100% Remote/Home Office: onsite work required Description: The position is part of the IT End User Services Department and serves as reinforcement for the local onsite IT support team. The IT End User Services team deals directly with customer inquiries and problems relating to Windows, Apple Mac and iOS devices. The position is basically between 1st and 2nd level support. The focus is on 2nd level support and not 1st level. The perfect candidate: The perfect candidate exhibits a Lean-Agile Mindset and working knowledge of the ITIL v3 processes in an IT service delivery. Additionally we are looking for someone who speaks fluent English and has experience with ticketing systems and troubleshooting hardware, software and mobile devices. Tasks & Responsibilities: Acting as a digital enabler for our business colleagues & functions You drive employee productivity through consultancy, provide intimacy and site proximity at the sites, and ensure a personalized employee experience . You leverage available data ( eg: Nexthink, SNOW) for proactive support You support and manage the Incident/Request management processes to ensure Service Level Agreements are met and drive continuous improvement through trend analysis. You manage IT hardware life cycle management & deskside support processes/managed services for the site You provide support & guidance for onsite services (eg events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practices You drive and enable standard workplace infrastructure, global/local projects, and deployments in collaboration with product teams. You proactively address and follow through on process-improvement ideas You support local audit, inspection and certification requirements You support local Business Continuity and IT Disaster Recovery planning activities Must Haves: Excellent working knowledge of the ITIL v3 processes in an IT service delivery (*) Experience with ticketing systems and troubleshooting hardware, software and mobile devices (*) Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organizational boundaries (*) Exhibits intellectual curiosity and integrity and has a strong passion for innovation Understanding of the supported operating systems, devices and applications, including the Google Suite of Applications, MS Office, etc. Solid written and oral communication skills in English, German is a plus (*) Employee Value Proposition: excellent opportunity to join one of the worlds largest biotech companies Job Title: IT Workplace Support (ITIL V3 ) Location: Zug, Switzerland Job Type: Contract TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
16/09/2024
Project-based
Job Title: IT Workplace Services Start date: ASAP latest Start Date: 1.12.2024 Planned duration: 12 months Workload: 100% Remote/Home Office: onsite work required Description: The position is part of the IT End User Services Department and serves as reinforcement for the local onsite IT support team. The IT End User Services team deals directly with customer inquiries and problems relating to Windows, Apple Mac and iOS devices. The position is basically between 1st and 2nd level support. The focus is on 2nd level support and not 1st level. The perfect candidate: The perfect candidate exhibits a Lean-Agile Mindset and working knowledge of the ITIL v3 processes in an IT service delivery. Additionally we are looking for someone who speaks fluent English and has experience with ticketing systems and troubleshooting hardware, software and mobile devices. Tasks & Responsibilities: Acting as a digital enabler for our business colleagues & functions You drive employee productivity through consultancy, provide intimacy and site proximity at the sites, and ensure a personalized employee experience . You leverage available data ( eg: Nexthink, SNOW) for proactive support You support and manage the Incident/Request management processes to ensure Service Level Agreements are met and drive continuous improvement through trend analysis. You manage IT hardware life cycle management & deskside support processes/managed services for the site You provide support & guidance for onsite services (eg events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practices You drive and enable standard workplace infrastructure, global/local projects, and deployments in collaboration with product teams. You proactively address and follow through on process-improvement ideas You support local audit, inspection and certification requirements You support local Business Continuity and IT Disaster Recovery planning activities Must Haves: Excellent working knowledge of the ITIL v3 processes in an IT service delivery (*) Experience with ticketing systems and troubleshooting hardware, software and mobile devices (*) Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organizational boundaries (*) Exhibits intellectual curiosity and integrity and has a strong passion for innovation Understanding of the supported operating systems, devices and applications, including the Google Suite of Applications, MS Office, etc. Solid written and oral communication skills in English, German is a plus (*) Employee Value Proposition: excellent opportunity to join one of the worlds largest biotech companies Job Title: IT Workplace Support (ITIL V3 ) Location: Zug, Switzerland Job Type: Contract TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
11/09/2024
Full time
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
Request Technology - Craig Johnson
Chicago, Illinois
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
04/09/2024
Full time
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered