Description : IT Service Analyst 2nd level/IAM Background : We are seeking a highly skilled and motivated IT support professional to join our Services team in Information Technology and Services. Perfect candidate: The ideal candidate is an experienced IT support professional with strong Identity Access Management (IAM) expertise, excellent problem-solving and communication skills, and a proven ability to collaborate effectively with diverse teams while maintaining high service standards. General Information: Start date: ASAP Latest start date: May 2025 (could wait a bit for the right candidate) End date: 12 months contact Extension: potentially Work location: Basel Workload: 100% Travelling: N/A On Call: Yes Team: IT Services Department: Gsec Unit: ITS Tasks & Responsibilities: As a member of the Services team in Information Technology and Services, support the delivery of Client IT support and Identity Access Management to internal and external customers. Provide 2nd level IT support including Identity Access Management (IAM) support, administration, and request management to the Bank's internal and external customers as part of the Bank's global support model Service Level Management (SLA): report and monitor of performance according to agreed service levels; perform reporting and analysis of incident trends, problem management and SLA/KPI performance Contribute towards the knowledge transfer between 2nd level and IAM tasks/teams Actively contribute to and maintain Knowledge Base content Support Bank-wide rollouts of new technologies by ensuring availability of support, Knowledge Base content and user communication. Work with IT and Security teams across the Bank to ensure effective incident, request, SLA and problem management processes according to ITIL standards and best practices; maintain and improve these processes. Monitoring of incidents, service requests and team mailbox Dedicated VIP/Senior Management support. Virtual meeting support Application Software testing: Operational Readiness testing Mobile device configuration and support. Coordination with external Service providers Support during high-level meetings (outside of normal service hours on request) Provide on-call and on-site support outside of normal service hours on request Assist the 1st level team on request Must haves: Experience in IAM support, administration, and request management. (*) Willingness to provide on-call and on-site support outside of normal service hours on request. (*) Ability to report, monitor, and analyze performance according to agreed service levels. (*) Experience with incident monitoring, request management, and problem management processes. (*) Knowledge of ITIL standards and best practices. (*) Previous experience with Active Directory, SailPoint & Microsoft Entra ID Interpersonal skills: Strong verbal and written communication skills for user communication and VIP/Senior Management support. Nice to have: Experience with virtual meeting support, hardware repairs, staging computer devices, and client hardware installations. (*) Exposure to 3 lines of defense Skills 1st level support 2nd level support 3rd level support IT service IAM Identity and access management identity access management SLA KPI ITIL Active Directory SailPoint Microsoft Entra ID 3 lines to defense virtual meeting support hardware repairs client hardware installations staging computer device Job Title: IT Service Analyst 2nd Level/IAM Location: Basel, Switzerland Job Type: Contract TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
14/03/2025
Project-based
Description : IT Service Analyst 2nd level/IAM Background : We are seeking a highly skilled and motivated IT support professional to join our Services team in Information Technology and Services. Perfect candidate: The ideal candidate is an experienced IT support professional with strong Identity Access Management (IAM) expertise, excellent problem-solving and communication skills, and a proven ability to collaborate effectively with diverse teams while maintaining high service standards. General Information: Start date: ASAP Latest start date: May 2025 (could wait a bit for the right candidate) End date: 12 months contact Extension: potentially Work location: Basel Workload: 100% Travelling: N/A On Call: Yes Team: IT Services Department: Gsec Unit: ITS Tasks & Responsibilities: As a member of the Services team in Information Technology and Services, support the delivery of Client IT support and Identity Access Management to internal and external customers. Provide 2nd level IT support including Identity Access Management (IAM) support, administration, and request management to the Bank's internal and external customers as part of the Bank's global support model Service Level Management (SLA): report and monitor of performance according to agreed service levels; perform reporting and analysis of incident trends, problem management and SLA/KPI performance Contribute towards the knowledge transfer between 2nd level and IAM tasks/teams Actively contribute to and maintain Knowledge Base content Support Bank-wide rollouts of new technologies by ensuring availability of support, Knowledge Base content and user communication. Work with IT and Security teams across the Bank to ensure effective incident, request, SLA and problem management processes according to ITIL standards and best practices; maintain and improve these processes. Monitoring of incidents, service requests and team mailbox Dedicated VIP/Senior Management support. Virtual meeting support Application Software testing: Operational Readiness testing Mobile device configuration and support. Coordination with external Service providers Support during high-level meetings (outside of normal service hours on request) Provide on-call and on-site support outside of normal service hours on request Assist the 1st level team on request Must haves: Experience in IAM support, administration, and request management. (*) Willingness to provide on-call and on-site support outside of normal service hours on request. (*) Ability to report, monitor, and analyze performance according to agreed service levels. (*) Experience with incident monitoring, request management, and problem management processes. (*) Knowledge of ITIL standards and best practices. (*) Previous experience with Active Directory, SailPoint & Microsoft Entra ID Interpersonal skills: Strong verbal and written communication skills for user communication and VIP/Senior Management support. Nice to have: Experience with virtual meeting support, hardware repairs, staging computer devices, and client hardware installations. (*) Exposure to 3 lines of defense Skills 1st level support 2nd level support 3rd level support IT service IAM Identity and access management identity access management SLA KPI ITIL Active Directory SailPoint Microsoft Entra ID 3 lines to defense virtual meeting support hardware repairs client hardware installations staging computer device Job Title: IT Service Analyst 2nd Level/IAM Location: Basel, Switzerland Job Type: Contract TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Service Desk Analyst - to £30,000 (DOE) Huddersfield, West Yorkshire £Multi-million family run business where core values are a key factor within their staff have a great opportunity for an experienced Service Desk Analyst/1st Line Support/Helpdesk Analyst with a minimum 12 months experience, superb customer service skills combined with excellent communication skills supporting both internal and external customers and infrastructure teams. As a Service Desk Analyst/1st Line Support/Helpdesk Analyst you will have technical knowledge and experience of Windows 11, Office 365, Active Directory and Group Policies and ideally Windows Server and will be responsible for resolving incidents, user queries and faults via ticketing systems to SLA's escalating cases to the relevant support tam where necessary. You will have good problem solving and diagnostic skills, experience of troubleshooting hardware issues, fixing/repairing laptops, desktops and printers with the ability to diagnose and resolve a variety of software issues, good verbal communication, customer service and organisation skills. Superb verbal communication skills are essential for this role as are the relevant skills Working hours: Mon-Friday 9am - 5pm with on-call rota. This is a great opportunity to work in an envious building and for a market leading and forward-thinking organisation with great career prospects and basic salary to £30,000 (DOE), free parking and superb benefits This role is commutable from This role is commutable from Halifax, Bradford, Brighouse, Keighley, Huddersfield, Dewsbury, West Yorkshire Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
14/03/2025
Full time
Service Desk Analyst - to £30,000 (DOE) Huddersfield, West Yorkshire £Multi-million family run business where core values are a key factor within their staff have a great opportunity for an experienced Service Desk Analyst/1st Line Support/Helpdesk Analyst with a minimum 12 months experience, superb customer service skills combined with excellent communication skills supporting both internal and external customers and infrastructure teams. As a Service Desk Analyst/1st Line Support/Helpdesk Analyst you will have technical knowledge and experience of Windows 11, Office 365, Active Directory and Group Policies and ideally Windows Server and will be responsible for resolving incidents, user queries and faults via ticketing systems to SLA's escalating cases to the relevant support tam where necessary. You will have good problem solving and diagnostic skills, experience of troubleshooting hardware issues, fixing/repairing laptops, desktops and printers with the ability to diagnose and resolve a variety of software issues, good verbal communication, customer service and organisation skills. Superb verbal communication skills are essential for this role as are the relevant skills Working hours: Mon-Friday 9am - 5pm with on-call rota. This is a great opportunity to work in an envious building and for a market leading and forward-thinking organisation with great career prospects and basic salary to £30,000 (DOE), free parking and superb benefits This role is commutable from This role is commutable from Halifax, Bradford, Brighouse, Keighley, Huddersfield, Dewsbury, West Yorkshire Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
First point of contact for daily IT issues and tasks including 1st and 2nd line IT support, dealing with helpdesk tickets, setting up new users and computers. Proficient in Windows environments, including Windows 11, and Windows Server 2019 and above. Client Details Leading FMCG Manufacturing business based in Liverpool Description Serve with the team as the first line of contact for IT support within the company. Manage the IT helpdesk, including resolving tickets and maintaining and improving the helpdesk system. Provide general user support for all company devices and software. Set up of new users and devices. Install, configure, and update software. Manage user permissions, access, and groups. Liaise with external IT support companies to escalate and resolve issues as needed. Support and provide cover for the IT team, managing departmental workloads and individual project deliverables. Actively identify opportunities for IT to improve other areas of the business. Maintain and/or create comprehensive IT documentation, including software information, installation guides, network and infrastructure documentation, Firewall information, asset registers, and IT policies. Manage and maintain the M365 environment, including Office, Teams, SharePoint, Defender, Intune, Exchange, and Security. Help drive the business forward with the use of AI, actively finding solutions where AI can help, and support and maintain systems such as Copilot and various other AI software. Profile Highly self-motivated Eagerness to consistently improve themselves and the IT environment around them. Good initiative and ability to problem solve Consistently go above and beyond to ensure issues are resolved Strong written and oral communication skills Proactive in suggesting improvements and solutions. Ability to remain calm under pressure and manage varying demands and workloads Job Offer 2nd line IT Support Analyst - based in Liverpool - £32 - £37K Hybrid working + Benefits
13/03/2025
Full time
First point of contact for daily IT issues and tasks including 1st and 2nd line IT support, dealing with helpdesk tickets, setting up new users and computers. Proficient in Windows environments, including Windows 11, and Windows Server 2019 and above. Client Details Leading FMCG Manufacturing business based in Liverpool Description Serve with the team as the first line of contact for IT support within the company. Manage the IT helpdesk, including resolving tickets and maintaining and improving the helpdesk system. Provide general user support for all company devices and software. Set up of new users and devices. Install, configure, and update software. Manage user permissions, access, and groups. Liaise with external IT support companies to escalate and resolve issues as needed. Support and provide cover for the IT team, managing departmental workloads and individual project deliverables. Actively identify opportunities for IT to improve other areas of the business. Maintain and/or create comprehensive IT documentation, including software information, installation guides, network and infrastructure documentation, Firewall information, asset registers, and IT policies. Manage and maintain the M365 environment, including Office, Teams, SharePoint, Defender, Intune, Exchange, and Security. Help drive the business forward with the use of AI, actively finding solutions where AI can help, and support and maintain systems such as Copilot and various other AI software. Profile Highly self-motivated Eagerness to consistently improve themselves and the IT environment around them. Good initiative and ability to problem solve Consistently go above and beyond to ensure issues are resolved Strong written and oral communication skills Proactive in suggesting improvements and solutions. Ability to remain calm under pressure and manage varying demands and workloads Job Offer 2nd line IT Support Analyst - based in Liverpool - £32 - £37K Hybrid working + Benefits
