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1st line support analyst
Service Desk Analyst/1st Line Support - Nppv3 Cleared
IT Recruitment Solutions Portsmouth, Hampshire
Service Desk Analyst/1st Line Support/Support Engineer with Nppv3 clearance required. This is a Service Desk Analyst/1st Line Support/Support Engineer contract role for an initial 5-month period which will see you manning a tech bar during a live Windows 10 to Windows 11 upgrade project for a Lenovo laptop suite. Nppv3 or Nppv2 clearance is essential and you will not be considered without it. You will need to be proficient at 1st and 2nd line support and have good face to face communication skills. Good experience as a Service Desk Analyst/1st Line Support or Support Engineer working with Windows is essential and exposure to this sort of Windows upgrade would also be beneficial. Please note you will only be considered if you are Nppv3 or Nppv2 cleared due to the nature of the project and you must be happy being on-site in either Basingstoke or Portsmouth full time. To apply for this Service Desk Analyst/1st Line Support/Support Engineer role, send your CV to Rob Goffin at IT Recruitment Solutions now! Service Desk Analyst/1st Line Support/Support Analyst, Support Engineer, Tech Support, Tech Bar, Inside IR35, Basingstoke, Portsmouth, Contract £200/day
04/07/2025
Project-based
Service Desk Analyst/1st Line Support/Support Engineer with Nppv3 clearance required. This is a Service Desk Analyst/1st Line Support/Support Engineer contract role for an initial 5-month period which will see you manning a tech bar during a live Windows 10 to Windows 11 upgrade project for a Lenovo laptop suite. Nppv3 or Nppv2 clearance is essential and you will not be considered without it. You will need to be proficient at 1st and 2nd line support and have good face to face communication skills. Good experience as a Service Desk Analyst/1st Line Support or Support Engineer working with Windows is essential and exposure to this sort of Windows upgrade would also be beneficial. Please note you will only be considered if you are Nppv3 or Nppv2 cleared due to the nature of the project and you must be happy being on-site in either Basingstoke or Portsmouth full time. To apply for this Service Desk Analyst/1st Line Support/Support Engineer role, send your CV to Rob Goffin at IT Recruitment Solutions now! Service Desk Analyst/1st Line Support/Support Analyst, Support Engineer, Tech Support, Tech Bar, Inside IR35, Basingstoke, Portsmouth, Contract £200/day
Nicoll Curtin Technology
Service Desk Analyst
Nicoll Curtin Technology Bridgend, Mid Glamorgan
Service Desk Analyst | £35K | Hybrid - 1-2 days per week in office (Bridgend, Wales) | Permanent Are you an experienced Service Desk Analyst ready to take your support skills to the next level? We're looking for a confident and customer-focused IT professional to deliver high-quality 1st line support across a diverse international user base of over 2,500. You'll be joining a collaborative, hybrid-working team supporting operations across the UK and Europe - including London, Paris, Luxembourg, Düsseldorf, and Barcelona. This is a hands-on support role ideal for someone with solid Service Desk experience, strong troubleshooting skills, and a passion for customer service excellence. What You'll Do Deliver 1st line technical support via phone and self-service portal Troubleshoot issues across Windows, Citrix, Active Directory, Microsoft 365, Teams, and core business apps Manage and own tickets in ServiceNow, ensuring accurate updates and prompt resolution Work closely with Desktop Support and 2nd/3rd line teams to improve fix rates Contribute to Knowledge Base content and participate in key IT projects Ensure all work aligns with ITIL best practices and SLAs What You'll Bring 1+ years in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools Familiarity with Windows 10, SCCM, and basic networking (TCP/IP, DNS, DHCP) Strong communication and customer service skills ITIL Foundation (or willingness to certify within 12 months) A proactive, solution-oriented mindset with a team-first attitude
30/06/2025
Full time
Service Desk Analyst | £35K | Hybrid - 1-2 days per week in office (Bridgend, Wales) | Permanent Are you an experienced Service Desk Analyst ready to take your support skills to the next level? We're looking for a confident and customer-focused IT professional to deliver high-quality 1st line support across a diverse international user base of over 2,500. You'll be joining a collaborative, hybrid-working team supporting operations across the UK and Europe - including London, Paris, Luxembourg, Düsseldorf, and Barcelona. This is a hands-on support role ideal for someone with solid Service Desk experience, strong troubleshooting skills, and a passion for customer service excellence. What You'll Do Deliver 1st line technical support via phone and self-service portal Troubleshoot issues across Windows, Citrix, Active Directory, Microsoft 365, Teams, and core business apps Manage and own tickets in ServiceNow, ensuring accurate updates and prompt resolution Work closely with Desktop Support and 2nd/3rd line teams to improve fix rates Contribute to Knowledge Base content and participate in key IT projects Ensure all work aligns with ITIL best practices and SLAs What You'll Bring 1+ years in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools Familiarity with Windows 10, SCCM, and basic networking (TCP/IP, DNS, DHCP) Strong communication and customer service skills ITIL Foundation (or willingness to certify within 12 months) A proactive, solution-oriented mindset with a team-first attitude

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