Infrastructure Engineer (Contract) Role: Infrastructure Engineer Contract: 3 months (initial), likely to extend Rate: £350 - £400 per day, Inside IR35 Location: Hybrid (remote with once-a-month in Farnborough) Clearance: Must have active SC Clearance Concept IT are on the lookout for a skilled Infrastructure Engineer to join our client on a 3-month contract, with strong potential for extension! If you're passionate about infrastructure management and are a Veeam expert, this could be the perfect role for you. What You'll Be Doing: Administering and optimising Veeam backup and replication solutions Providing comprehensive support for Servers, storage, and network systems Ensuring systems meet stringent security standards Creating and maintaining detailed infrastructure documentation Liaising with ARC DC stakeholders and supporting infrastructure projects What We're Looking For: Active SC Clearance Expertise in Veeam solutions Strong infrastructure management experience Excellent problem-solving skills Effective communication skills Interested in making an impact with your infrastructure skills? Apply today and be part of a company that values innovation and excellence
05/07/2024
Project-based
Infrastructure Engineer (Contract) Role: Infrastructure Engineer Contract: 3 months (initial), likely to extend Rate: £350 - £400 per day, Inside IR35 Location: Hybrid (remote with once-a-month in Farnborough) Clearance: Must have active SC Clearance Concept IT are on the lookout for a skilled Infrastructure Engineer to join our client on a 3-month contract, with strong potential for extension! If you're passionate about infrastructure management and are a Veeam expert, this could be the perfect role for you. What You'll Be Doing: Administering and optimising Veeam backup and replication solutions Providing comprehensive support for Servers, storage, and network systems Ensuring systems meet stringent security standards Creating and maintaining detailed infrastructure documentation Liaising with ARC DC stakeholders and supporting infrastructure projects What We're Looking For: Active SC Clearance Expertise in Veeam solutions Strong infrastructure management experience Excellent problem-solving skills Effective communication skills Interested in making an impact with your infrastructure skills? Apply today and be part of a company that values innovation and excellence
6 months contract - Inside IR35 Location: Leeds, UK- Hybrid Rates: £350 per day Inside IR35 Start: Asap Job title: Network Engineer (VOIP, Juniper & CISCO) Only British, ILR and EU citizens and their dependents are eligible. Role description: Juniper & CISCO OR VOIP (must) Excellent knowledge and troubleshooting skills on LAN segmentation, Cisco Routing and Switching, Juniper Routing and Switching, Cisco, Wireless Access & Aruba Wireless Access Points and Wireless Controllers, Load Balancers, Configure and maintain Juniper Routers, Switches, Firewalls, and other network equipment. Key responsibilities: Identify and resolve network-related problems, including connectivity, latency, and bandwidth issues. Collaborate with vendors and support teams for complex problem resolution. Maintain accurate and up-to-date network documentation, including configurations, diagrams, and policies. Manage configuration backups and version control. Key skills/knowledge/experience: Implement and manage network protocols, routing, and switching configurations. Ensure proper VLAN, IP Addressing, and subnetting for efficient traffic management. Implement and enforce security measures, including Firewalls, VPNs, access controls, and intrusion detection/prevention systems. Ensure compliance with security policies, standards, and best practices. Monitor network performance, analyze logs, and proactively address issues to minimize downtime. Implement network changes, updates, and patches following change management processes and procedures. Assess the impact of changes on network performance and security. Analyze network traffic patterns and optimize configurations for better performance. Implement Quality of Service (QoS) policies to prioritize critical applications and services. Monitor and analyze network capacity and usage trends to forecast future requirements. Recommend and plan for network upgrades as needed. Collaborate with Juniper Networks representatives and vendors for technical support and procurement of hardware and software. Communicate network-related updates and issues to stakeholders and management. Juniper Networks certifications, such as JNCIA, JNCIS, or JNCIP, are advantageous. Proven experience in administering Juniper-based network solutions. Strong knowledge of networking protocols, including BGP, OSPF, MPLS, and IPsec. Person specification: negotiating, client facing, communication, assertive, team leading/team member skills, supportive. Client facing role Communication & assertiveness is highly required
05/07/2024
Project-based
6 months contract - Inside IR35 Location: Leeds, UK- Hybrid Rates: £350 per day Inside IR35 Start: Asap Job title: Network Engineer (VOIP, Juniper & CISCO) Only British, ILR and EU citizens and their dependents are eligible. Role description: Juniper & CISCO OR VOIP (must) Excellent knowledge and troubleshooting skills on LAN segmentation, Cisco Routing and Switching, Juniper Routing and Switching, Cisco, Wireless Access & Aruba Wireless Access Points and Wireless Controllers, Load Balancers, Configure and maintain Juniper Routers, Switches, Firewalls, and other network equipment. Key responsibilities: Identify and resolve network-related problems, including connectivity, latency, and bandwidth issues. Collaborate with vendors and support teams for complex problem resolution. Maintain accurate and up-to-date network documentation, including configurations, diagrams, and policies. Manage configuration backups and version control. Key skills/knowledge/experience: Implement and manage network protocols, routing, and switching configurations. Ensure proper VLAN, IP Addressing, and subnetting for efficient traffic management. Implement and enforce security measures, including Firewalls, VPNs, access controls, and intrusion detection/prevention systems. Ensure compliance with security policies, standards, and best practices. Monitor network performance, analyze logs, and proactively address issues to minimize downtime. Implement network changes, updates, and patches following change management processes and procedures. Assess the impact of changes on network performance and security. Analyze network traffic patterns and optimize configurations for better performance. Implement Quality of Service (QoS) policies to prioritize critical applications and services. Monitor and analyze network capacity and usage trends to forecast future requirements. Recommend and plan for network upgrades as needed. Collaborate with Juniper Networks representatives and vendors for technical support and procurement of hardware and software. Communicate network-related updates and issues to stakeholders and management. Juniper Networks certifications, such as JNCIA, JNCIS, or JNCIP, are advantageous. Proven experience in administering Juniper-based network solutions. Strong knowledge of networking protocols, including BGP, OSPF, MPLS, and IPsec. Person specification: negotiating, client facing, communication, assertive, team leading/team member skills, supportive. Client facing role Communication & assertiveness is highly required
Software Development Manager, 12 month FTC, Salary 43K-50K with circa 27 percent pension, excellent Public Sector benefits Hybrid/Liverpool or Newport - 2 days a week on site Working for a well known Public Sector organisation, your primary purpose as a Software Development Manager is to lead a dynamic team of software developers and oversee the design, implementation, and maintenance of innovative software solutions. You will play a pivotal role in contributing to the software development life cycle by overseeing design and development phases and ensuring seamless integration of DevOps practices. Increasing innovation and the maturity of our software development life cycle processes and controls and the timely delivery of software solutions. You will need extensive knowledge and experience of the full software development life cycle, the design, development, management and maintenance of information systems and a wealth of experience in C#, .NET Framework, JavaScript frameworks and associated technologies and methodologies. You will be managing resources, relationships, vendors, and technology roadmaps ensuring capacity and skills for delivery. Building a team through coaching and developing colleagues in agile ways of working. You will need to be an excellent communicator, leader, and motivator with high standards that you inspire in others. What You'll Need: 'strong understanding of software architecture, design principles and best practices. Track record of excellent staff management and leadership and proven resource management experience. Create a positive learning environment, developing training programmes to support team and individual development. Demonstrated experience in leading test automation in CI/CD environments. Expertise in the Software Development Lifecycle, ensuring alignment with project objectives and quality standards. 'significant demonstrable experience of managing development teams using AGILE methodologies (SCRUM, Kanban), sprints, retrospectives, and backlog management. Degree in Computer Science (or related discipline) or significant equivalent demonstrable experience within a software development environment. Proven evidence of continued professional development to maintain relevant knowledge of emerging software development frameworks, trends, and technologies. 'sCRUM/Agile certification ITIL Foundation (or working towards) Benefits You'll Get generous annual leave allowance excellent pension scheme employee assistance programme interest free season ticket and bicycle loan 'special retail discounts and offers through membership of staff Perkbox scheme flexible and family friendly working environment learning and career development
05/07/2024
Software Development Manager, 12 month FTC, Salary 43K-50K with circa 27 percent pension, excellent Public Sector benefits Hybrid/Liverpool or Newport - 2 days a week on site Working for a well known Public Sector organisation, your primary purpose as a Software Development Manager is to lead a dynamic team of software developers and oversee the design, implementation, and maintenance of innovative software solutions. You will play a pivotal role in contributing to the software development life cycle by overseeing design and development phases and ensuring seamless integration of DevOps practices. Increasing innovation and the maturity of our software development life cycle processes and controls and the timely delivery of software solutions. You will need extensive knowledge and experience of the full software development life cycle, the design, development, management and maintenance of information systems and a wealth of experience in C#, .NET Framework, JavaScript frameworks and associated technologies and methodologies. You will be managing resources, relationships, vendors, and technology roadmaps ensuring capacity and skills for delivery. Building a team through coaching and developing colleagues in agile ways of working. You will need to be an excellent communicator, leader, and motivator with high standards that you inspire in others. What You'll Need: 'strong understanding of software architecture, design principles and best practices. Track record of excellent staff management and leadership and proven resource management experience. Create a positive learning environment, developing training programmes to support team and individual development. Demonstrated experience in leading test automation in CI/CD environments. Expertise in the Software Development Lifecycle, ensuring alignment with project objectives and quality standards. 'significant demonstrable experience of managing development teams using AGILE methodologies (SCRUM, Kanban), sprints, retrospectives, and backlog management. Degree in Computer Science (or related discipline) or significant equivalent demonstrable experience within a software development environment. Proven evidence of continued professional development to maintain relevant knowledge of emerging software development frameworks, trends, and technologies. 'sCRUM/Agile certification ITIL Foundation (or working towards) Benefits You'll Get generous annual leave allowance excellent pension scheme employee assistance programme interest free season ticket and bicycle loan 'special retail discounts and offers through membership of staff Perkbox scheme flexible and family friendly working environment learning and career development
Network Project Manager - Long Term Contract/Freelance - Danish Speaking - Copenhagen - Major European Company Empiric is partnering with one of the largest pharmaceutical companies in the whole of Europe. We are looking for an established Project Manager with experience in Networking and Infrastructure related projects to drive the production lines on all new pharmaceutical products. Your role within the project will allow the whole of the Nordics and most of Europe get the newest and best medicine they need. This role is based in Copenhagen and you must be able to visit factories and innovation hubs on a weekly basis. Dutch speaking is a must Interview slots immediately available - ASAP Start Date If this is something that you see in yourself and believe you would be an asset to the project, please send me your CV to (see below)
05/07/2024
Project-based
Network Project Manager - Long Term Contract/Freelance - Danish Speaking - Copenhagen - Major European Company Empiric is partnering with one of the largest pharmaceutical companies in the whole of Europe. We are looking for an established Project Manager with experience in Networking and Infrastructure related projects to drive the production lines on all new pharmaceutical products. Your role within the project will allow the whole of the Nordics and most of Europe get the newest and best medicine they need. This role is based in Copenhagen and you must be able to visit factories and innovation hubs on a weekly basis. Dutch speaking is a must Interview slots immediately available - ASAP Start Date If this is something that you see in yourself and believe you would be an asset to the project, please send me your CV to (see below)
SRE - Java - Engineering - Automation - Kubernetes - AWS Site Reliability Engineer We are currently recruiting for a Site reliability Engineer (SRE) Located in the heart of London for a leading investment bank. In this role you will play a key part of improving and driving non-functional and operational characteristics of the products and services. (*Only required to be in the office once a week*) The skills you'll need We're looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. You'll need experience of using a data driven and scientific approach to fact finding. We'll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes We're also looking for: Strong engineering skills in a variety of technologies and languages including Java or Javascript Must be able to code in Java Strong knowledge of deploy and release services, automation and troubleshooting Experience of utilising tools and technology across the software development life cycle Experience using data to drive decisions, priority and root cause analysis Strong communication skills with the ability to proactively engage with a wide range of stakeholders *To be considered for this role please could you submit your updated CV* Your International Talent Provider iKas International Limited is providing recruitment services for this role. By clicking 'APPLY NOW', you confirm that you understand that any personal data you submit through your application will be used to provide you with our recruitment services. For further detail on how iKas International Limited process your data, please read the iKas Privacy Statement.
05/07/2024
Full time
SRE - Java - Engineering - Automation - Kubernetes - AWS Site Reliability Engineer We are currently recruiting for a Site reliability Engineer (SRE) Located in the heart of London for a leading investment bank. In this role you will play a key part of improving and driving non-functional and operational characteristics of the products and services. (*Only required to be in the office once a week*) The skills you'll need We're looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. You'll need experience of using a data driven and scientific approach to fact finding. We'll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes We're also looking for: Strong engineering skills in a variety of technologies and languages including Java or Javascript Must be able to code in Java Strong knowledge of deploy and release services, automation and troubleshooting Experience of utilising tools and technology across the software development life cycle Experience using data to drive decisions, priority and root cause analysis Strong communication skills with the ability to proactively engage with a wide range of stakeholders *To be considered for this role please could you submit your updated CV* Your International Talent Provider iKas International Limited is providing recruitment services for this role. By clicking 'APPLY NOW', you confirm that you understand that any personal data you submit through your application will be used to provide you with our recruitment services. For further detail on how iKas International Limited process your data, please read the iKas Privacy Statement.
Digital eCommerce Trading Lead £60,000 London - Hybrid - 2x per week We are representing a market leading, international FMCG business who are looking to recruit a Digital eCommerce Trading Lead to join their organisation. This is an exciting opportunity to join a new and growing team within Digital & E-commerce. The Digital eCommerce Trading Lead will be responsible for developing and executing the online sales strategy and will oversee the online merchandising, optimizing the conversion funnel, and driving online sales growth across their new E-commerce site. Key Responsibilities: End-to-end campaign management and orchestration (acting as a link between local Brand, CX and Web configuration teams on deployment of website campaigns and initiatives). Daily site checks to look for opportunities to continually optimise site user experience. Daily, weekly and monthly performance monitoring via Google Analytics, PowerBI and session replay tools - leading to the production of regular performance reports. Product catalogue, promotions and site content maintenance, supporting new product launches and activations. Production and maintenance of site roadmap and campaign calendar to plan E-commerce pipeline and website strategy. Supporting A-B testing and Personalisation team to drive CRO improvements to the site. Lead the digital trading team and ensure they deliver on the sales targets and KPIs. Deploy campaigns, promotions and new products on the websites with operational excellence. Analyse the online performance and customer behaviour using various tools and data sources. Optimize the online product assortment, pricing, promotions, and availability to maximize sales and profitability. Implement best practices for online merchandising, navigation, search, and product presentation. Work closely with the brand, consumer experience, data and IT teams to ensure a seamless and consistent customer experience across all touchpoints. Identify and implement new opportunities and initiatives to drive online sales and customer loyalty. Monitor the competitive landscape and benchmark the company's digital performance against the industry and company standards. Essential Skills and Qualifications Bachelor's degree in business, marketing, or a related field. At least 3 years of experience in E-commerce, digital trading, or online merchandising. Proven track record of delivering online sales growth and achieving KPIs. Strong analytical and numerical skills, with the ability to interpret and present data effectively. Excellent communication and leadership skills, with the ability to motivate and inspire a team. Highly organized and detail-oriented, with the ability to manage multiple projects and deadlines. Creative and innovative, with the ability to identify and implement new ideas and solutions. Passionate and knowledgeable about the online retail industry and customer behaviour. Adobe AEM/equivalent site CMS experience Adobe Workfront/equivalent ticket management tool Google Analytics JIRA/Confluence Syndigo/equivalent product management tool Other nice to have skills include: Looker Studio, Adobe Target, Hybris, Adobe Photoshop/or equivalent If this sounds of interest, please apply today!
05/07/2024
Full time
Digital eCommerce Trading Lead £60,000 London - Hybrid - 2x per week We are representing a market leading, international FMCG business who are looking to recruit a Digital eCommerce Trading Lead to join their organisation. This is an exciting opportunity to join a new and growing team within Digital & E-commerce. The Digital eCommerce Trading Lead will be responsible for developing and executing the online sales strategy and will oversee the online merchandising, optimizing the conversion funnel, and driving online sales growth across their new E-commerce site. Key Responsibilities: End-to-end campaign management and orchestration (acting as a link between local Brand, CX and Web configuration teams on deployment of website campaigns and initiatives). Daily site checks to look for opportunities to continually optimise site user experience. Daily, weekly and monthly performance monitoring via Google Analytics, PowerBI and session replay tools - leading to the production of regular performance reports. Product catalogue, promotions and site content maintenance, supporting new product launches and activations. Production and maintenance of site roadmap and campaign calendar to plan E-commerce pipeline and website strategy. Supporting A-B testing and Personalisation team to drive CRO improvements to the site. Lead the digital trading team and ensure they deliver on the sales targets and KPIs. Deploy campaigns, promotions and new products on the websites with operational excellence. Analyse the online performance and customer behaviour using various tools and data sources. Optimize the online product assortment, pricing, promotions, and availability to maximize sales and profitability. Implement best practices for online merchandising, navigation, search, and product presentation. Work closely with the brand, consumer experience, data and IT teams to ensure a seamless and consistent customer experience across all touchpoints. Identify and implement new opportunities and initiatives to drive online sales and customer loyalty. Monitor the competitive landscape and benchmark the company's digital performance against the industry and company standards. Essential Skills and Qualifications Bachelor's degree in business, marketing, or a related field. At least 3 years of experience in E-commerce, digital trading, or online merchandising. Proven track record of delivering online sales growth and achieving KPIs. Strong analytical and numerical skills, with the ability to interpret and present data effectively. Excellent communication and leadership skills, with the ability to motivate and inspire a team. Highly organized and detail-oriented, with the ability to manage multiple projects and deadlines. Creative and innovative, with the ability to identify and implement new ideas and solutions. Passionate and knowledgeable about the online retail industry and customer behaviour. Adobe AEM/equivalent site CMS experience Adobe Workfront/equivalent ticket management tool Google Analytics JIRA/Confluence Syndigo/equivalent product management tool Other nice to have skills include: Looker Studio, Adobe Target, Hybris, Adobe Photoshop/or equivalent If this sounds of interest, please apply today!
IT Software Licence Analyst - HYBRID WORKING We are working with one of our biggest customers who are a household name based in Surrey. We are looking for an experienced IT Software Licence Analyst yo work on a hybrid basis - 2 days in the office. Job Role: Primarily responsible for carrying out the operational activities of the Software License Management team, which includes maintaining software catalogues, availability of the right software applications to right Business Units and taking precautionary steps to eliminate software past its due date. You will be responsible for ensuring that regular audits are undertaken to reconcile the installed software base against purchased software licences to verify compliance. You will also be responsible for ensuring that all software licensing orders, renewals and contracts are managed accurately and efficiently. Job responsibilities: Monitor the Service Now SAM queues Action the tickets from Service Now and keep the queue to minimal or zero as much as possible Escalate any issues arising from tickets to the relevant SAM Team member Assist with BAU actions on compliance tracker by doing surveys Creating tickets for uninstallation where required. Assist the team in collating Proof of License to be updated in the SAM tools regarding both renewals and new purchases Support team in any ad-hoc activities and future development programs Run/compile ad hoc or regular software licence compliance reports as required Run and action reports from SAM Tools to identify and remediate unused software Skills: Basic knowledge of software/hardware life cycle management, compliance and process improvement Working understanding of software licensing and grasp of contract language Working knowledge of software and procurement life cycle Working understanding of Software Asset Management tools like ServiceNow/Snow/Flexera Strong data analysis and manipulation on Excel Experience in working with virtual teams Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
05/07/2024
IT Software Licence Analyst - HYBRID WORKING We are working with one of our biggest customers who are a household name based in Surrey. We are looking for an experienced IT Software Licence Analyst yo work on a hybrid basis - 2 days in the office. Job Role: Primarily responsible for carrying out the operational activities of the Software License Management team, which includes maintaining software catalogues, availability of the right software applications to right Business Units and taking precautionary steps to eliminate software past its due date. You will be responsible for ensuring that regular audits are undertaken to reconcile the installed software base against purchased software licences to verify compliance. You will also be responsible for ensuring that all software licensing orders, renewals and contracts are managed accurately and efficiently. Job responsibilities: Monitor the Service Now SAM queues Action the tickets from Service Now and keep the queue to minimal or zero as much as possible Escalate any issues arising from tickets to the relevant SAM Team member Assist with BAU actions on compliance tracker by doing surveys Creating tickets for uninstallation where required. Assist the team in collating Proof of License to be updated in the SAM tools regarding both renewals and new purchases Support team in any ad-hoc activities and future development programs Run/compile ad hoc or regular software licence compliance reports as required Run and action reports from SAM Tools to identify and remediate unused software Skills: Basic knowledge of software/hardware life cycle management, compliance and process improvement Working understanding of software licensing and grasp of contract language Working knowledge of software and procurement life cycle Working understanding of Software Asset Management tools like ServiceNow/Snow/Flexera Strong data analysis and manipulation on Excel Experience in working with virtual teams Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Graduate Project Manager Permanent Up to 30K Salary 5 Days per week onsite Coventry Job Description: We are seeking a motivated and detail-oriented Graduate Project Manager to join our dynamic Project Management team. This is an excellent opportunity for a recent graduate looking to start their career in project management within a supportive and challenging environment. The Graduate Project Manager will work closely with senior project managers and various departments to ensure the successful delivery of projects on time, within scope, and within budget. Key Responsibilities: Assist in planning, executing, and closing projects according to strict deadlines and within budget. Support the development of project scopes, objectives, and deliverables involving all relevant stakeholders. Coordinate internal resources and third parties/vendors for the flawless execution of projects. Develop detailed project plans to monitor and track progress. Assist in managing changes to the project scope, project schedule, and project costs using appropriate verification techniques. Measure project performance using appropriate tools and techniques. Report and escalate to management as needed. Perform risk management to minimize project risks. Create and maintain comprehensive project documentation. Provide administrative support as needed, including scheduling meetings, preparing minutes, and following up on action items. Qualifications: Basic understanding of project management principles and methodologies. Strong organizational skills and attention to detail. Excellent communication and interpersonal skills. Ability to work effectively both independently and as part of a team. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project). Familiarity with project management software tools is a plus (eg, Asana, Trello, MS Project). Please feel free to Apply or reach out to me for more details
05/07/2024
Full time
Graduate Project Manager Permanent Up to 30K Salary 5 Days per week onsite Coventry Job Description: We are seeking a motivated and detail-oriented Graduate Project Manager to join our dynamic Project Management team. This is an excellent opportunity for a recent graduate looking to start their career in project management within a supportive and challenging environment. The Graduate Project Manager will work closely with senior project managers and various departments to ensure the successful delivery of projects on time, within scope, and within budget. Key Responsibilities: Assist in planning, executing, and closing projects according to strict deadlines and within budget. Support the development of project scopes, objectives, and deliverables involving all relevant stakeholders. Coordinate internal resources and third parties/vendors for the flawless execution of projects. Develop detailed project plans to monitor and track progress. Assist in managing changes to the project scope, project schedule, and project costs using appropriate verification techniques. Measure project performance using appropriate tools and techniques. Report and escalate to management as needed. Perform risk management to minimize project risks. Create and maintain comprehensive project documentation. Provide administrative support as needed, including scheduling meetings, preparing minutes, and following up on action items. Qualifications: Basic understanding of project management principles and methodologies. Strong organizational skills and attention to detail. Excellent communication and interpersonal skills. Ability to work effectively both independently and as part of a team. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project). Familiarity with project management software tools is a plus (eg, Asana, Trello, MS Project). Please feel free to Apply or reach out to me for more details
IT Software Licence Analyst - HYBRID WORKING We are working with one of our biggest customers who are a household name based in Surrey. We are looking for an experienced IT Software Licence Analyst yo work on a hybrid basis - 2 days in the office. Job Role: Primarily responsible for carrying out the operational activities of the Software License Management team, which includes maintaining software catalogues, availability of the right software applications to right Business Units and taking precautionary steps to eliminate software past its due date. You will be responsible for ensuring that regular audits are undertaken to reconcile the installed software base against purchased software licences to verify compliance. You will also be responsible for ensuring that all software licensing orders, renewals and contracts are managed accurately and efficiently. Job responsibilities: Monitor the Service Now SAM queues Action the tickets from Service Now and keep the queue to minimal or zero as much as possible Escalate any issues arising from tickets to the relevant SAM Team member Assist with BAU actions on compliance tracker by doing surveys Creating tickets for uninstallation where required. Assist the team in collating Proof of License to be updated in the SAM tools regarding both renewals and new purchases Support team in any ad-hoc activities and future development programs Run/compile ad hoc or regular software licence compliance reports as required Run and action reports from SAM Tools to identify and remediate unused software Skills: Basic knowledge of software/hardware life cycle management, compliance and process improvement Working understanding of software licensing and grasp of contract language Working knowledge of software and procurement life cycle Working understanding of Software Asset Management tools like ServiceNow/Snow/Flexera Strong data analysis and manipulation on Excel Experience in working with virtual teams Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
05/07/2024
Project-based
IT Software Licence Analyst - HYBRID WORKING We are working with one of our biggest customers who are a household name based in Surrey. We are looking for an experienced IT Software Licence Analyst yo work on a hybrid basis - 2 days in the office. Job Role: Primarily responsible for carrying out the operational activities of the Software License Management team, which includes maintaining software catalogues, availability of the right software applications to right Business Units and taking precautionary steps to eliminate software past its due date. You will be responsible for ensuring that regular audits are undertaken to reconcile the installed software base against purchased software licences to verify compliance. You will also be responsible for ensuring that all software licensing orders, renewals and contracts are managed accurately and efficiently. Job responsibilities: Monitor the Service Now SAM queues Action the tickets from Service Now and keep the queue to minimal or zero as much as possible Escalate any issues arising from tickets to the relevant SAM Team member Assist with BAU actions on compliance tracker by doing surveys Creating tickets for uninstallation where required. Assist the team in collating Proof of License to be updated in the SAM tools regarding both renewals and new purchases Support team in any ad-hoc activities and future development programs Run/compile ad hoc or regular software licence compliance reports as required Run and action reports from SAM Tools to identify and remediate unused software Skills: Basic knowledge of software/hardware life cycle management, compliance and process improvement Working understanding of software licensing and grasp of contract language Working knowledge of software and procurement life cycle Working understanding of Software Asset Management tools like ServiceNow/Snow/Flexera Strong data analysis and manipulation on Excel Experience in working with virtual teams Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Software Development Manager, 12 month FTC, Salary 43K-50K with circa 27 percent pension, excellent Public Sector benefits Hybrid/Liverpool or Newport - 2 days a week on site Working for a well known Public Sector organisation, your primary purpose as a Software Development Manager is to lead a dynamic team of software developers and oversee the design, implementation, and maintenance of innovative software solutions. You will play a pivotal role in contributing to the software development life cycle by overseeing design and development phases and ensuring seamless integration of DevOps practices. Increasing innovation and the maturity of our software development life cycle processes and controls and the timely delivery of software solutions. You will need extensive knowledge and experience of the full software development life cycle, the design, development, management and maintenance of information systems and a wealth of experience in C#, .NET Framework, JavaScript frameworks and associated technologies and methodologies. You will be managing resources, relationships, vendors, and technology roadmaps ensuring capacity and skills for delivery. Building a team through coaching and developing colleagues in agile ways of working. You will need to be an excellent communicator, leader, and motivator with high standards that you inspire in others. What You'll Need: Strong understanding of software architecture, design principles and best practices. Track record of excellent staff management and leadership and proven resource management experience. Create a positive learning environment, developing training programmes to support team and individual development. Demonstrated experience in leading test automation in CI/CD environments. Expertise in the Software Development Lifecycle, ensuring alignment with project objectives and quality standards. Significant demonstrable experience of managing development teams using AGILE methodologies (SCRUM, Kanban), sprints, retrospectives, and backlog management. Degree in Computer Science (or related discipline) or significant equivalent demonstrable experience within a software development environment. Proven evidence of continued professional development to maintain relevant knowledge of emerging software development frameworks, trends, and technologies. SCRUM/Agile certification ITIL Foundation (or working towards) Benefits You'll Get generous annual leave allowance excellent pension scheme employee assistance programme interest free season ticket and bicycle loan special retail discounts and offers through membership of staff Perkbox scheme flexible and family friendly working environment learning and career development
05/07/2024
Full time
Software Development Manager, 12 month FTC, Salary 43K-50K with circa 27 percent pension, excellent Public Sector benefits Hybrid/Liverpool or Newport - 2 days a week on site Working for a well known Public Sector organisation, your primary purpose as a Software Development Manager is to lead a dynamic team of software developers and oversee the design, implementation, and maintenance of innovative software solutions. You will play a pivotal role in contributing to the software development life cycle by overseeing design and development phases and ensuring seamless integration of DevOps practices. Increasing innovation and the maturity of our software development life cycle processes and controls and the timely delivery of software solutions. You will need extensive knowledge and experience of the full software development life cycle, the design, development, management and maintenance of information systems and a wealth of experience in C#, .NET Framework, JavaScript frameworks and associated technologies and methodologies. You will be managing resources, relationships, vendors, and technology roadmaps ensuring capacity and skills for delivery. Building a team through coaching and developing colleagues in agile ways of working. You will need to be an excellent communicator, leader, and motivator with high standards that you inspire in others. What You'll Need: Strong understanding of software architecture, design principles and best practices. Track record of excellent staff management and leadership and proven resource management experience. Create a positive learning environment, developing training programmes to support team and individual development. Demonstrated experience in leading test automation in CI/CD environments. Expertise in the Software Development Lifecycle, ensuring alignment with project objectives and quality standards. Significant demonstrable experience of managing development teams using AGILE methodologies (SCRUM, Kanban), sprints, retrospectives, and backlog management. Degree in Computer Science (or related discipline) or significant equivalent demonstrable experience within a software development environment. Proven evidence of continued professional development to maintain relevant knowledge of emerging software development frameworks, trends, and technologies. SCRUM/Agile certification ITIL Foundation (or working towards) Benefits You'll Get generous annual leave allowance excellent pension scheme employee assistance programme interest free season ticket and bicycle loan special retail discounts and offers through membership of staff Perkbox scheme flexible and family friendly working environment learning and career development
Network Architect 4-5 months initially Remote with occasional visit to client site in Reading, Warwick and Wokingham £560-£610 per day - Umbrella only *Candidates must hold Active SC clearance* Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Manage workshops on SASE product offerings from major vendors like Cisco and VMWare. Design and showcase the benefits of the SASE capabilities to management in order to get their buy-in for an end-end secured Zero-Trust environment. Work with VMWare to design and implement a Velocloud-driven SDWAN (Underlay and Overlay IP Design) solution across the entire estate with connectivity to resources located in on-premise datacentres and Cloud. Document the infrastructures, create detailed high and low-level designs and present the solution documents to the stakeholders. Lead the review of several WLAN solutions, including HPE Aruba, Cisco Meraki, Fortinet FortiWLC and Ubiquiti in order to create a new secured WLAN infrastructure to replace the existing Extreme WLAN infrastructure. Adopted Cisco as the Vendor of choice and created a WLAN design document to support the deployment. Design the test platform requirements and coordinated interactions between all stakeholders to ensure proper functional/non-functional testing of the environment in line with the gathered security requirements. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
05/07/2024
Project-based
Network Architect 4-5 months initially Remote with occasional visit to client site in Reading, Warwick and Wokingham £560-£610 per day - Umbrella only *Candidates must hold Active SC clearance* Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Manage workshops on SASE product offerings from major vendors like Cisco and VMWare. Design and showcase the benefits of the SASE capabilities to management in order to get their buy-in for an end-end secured Zero-Trust environment. Work with VMWare to design and implement a Velocloud-driven SDWAN (Underlay and Overlay IP Design) solution across the entire estate with connectivity to resources located in on-premise datacentres and Cloud. Document the infrastructures, create detailed high and low-level designs and present the solution documents to the stakeholders. Lead the review of several WLAN solutions, including HPE Aruba, Cisco Meraki, Fortinet FortiWLC and Ubiquiti in order to create a new secured WLAN infrastructure to replace the existing Extreme WLAN infrastructure. Adopted Cisco as the Vendor of choice and created a WLAN design document to support the deployment. Design the test platform requirements and coordinated interactions between all stakeholders to ensure proper functional/non-functional testing of the environment in line with the gathered security requirements. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
SAP ABAP Expert - Denmark -12 months- Retail Industry Global Enterprise Partners is currently looking for a SAP ABAP expert with strong experience of S/4HANA for a project in Denmark for 12 Months. Our CLIENT is running an S/4HANA in Denmark and they are looking for an SAP ABAP Expert to assist them with specific solution localisations. SAP ABAP Expert Requirements: 7+ years with practical experience in ERP for Retail, SAP FMS, or S/4HANA Fashion At least 4 full life cycle implementations. Experience with S/4HANA implementation projects. Strong knowledge of the Retail/FMCG sector. Experience with SAP Fiori/UI5. English speaking. The details of this SAP ABAP Expert include; Rate: depending on your experience Location: Denmark Start date: ASAP. Duration: 12 months If you want to learn more about this SAP ABAP Expert opportunity please send an email (preferably with a recent CV) or call Tristan Driman Kind regards, Tristan Driman
05/07/2024
Project-based
SAP ABAP Expert - Denmark -12 months- Retail Industry Global Enterprise Partners is currently looking for a SAP ABAP expert with strong experience of S/4HANA for a project in Denmark for 12 Months. Our CLIENT is running an S/4HANA in Denmark and they are looking for an SAP ABAP Expert to assist them with specific solution localisations. SAP ABAP Expert Requirements: 7+ years with practical experience in ERP for Retail, SAP FMS, or S/4HANA Fashion At least 4 full life cycle implementations. Experience with S/4HANA implementation projects. Strong knowledge of the Retail/FMCG sector. Experience with SAP Fiori/UI5. English speaking. The details of this SAP ABAP Expert include; Rate: depending on your experience Location: Denmark Start date: ASAP. Duration: 12 months If you want to learn more about this SAP ABAP Expert opportunity please send an email (preferably with a recent CV) or call Tristan Driman Kind regards, Tristan Driman
OUTSIDE IR35, SC CLEARED, FULLY REMOTE, VEEAM One the UK's best known IT Managed Services Providers is seeking a Senior SC CLEARED VEEAM Engineer with experienced with working with end user customers using VEEAM for hosting, cloud, backup and restore services and the existing solution is not doing what its supposed to do. We therefore seek a senior engineer/hands on consultant who can speak with the customer which in the case is a large UK Government dept - understand the problem, find a solution to the problem, fix it and ensure it sticks. Very strong VEEAM skills required, alongside o356, cloud data centre hosting, backup & recovery etc. Fully remote - 1st week on customer site Hampshire - then 100% home based - 3-6 months .
05/07/2024
Project-based
OUTSIDE IR35, SC CLEARED, FULLY REMOTE, VEEAM One the UK's best known IT Managed Services Providers is seeking a Senior SC CLEARED VEEAM Engineer with experienced with working with end user customers using VEEAM for hosting, cloud, backup and restore services and the existing solution is not doing what its supposed to do. We therefore seek a senior engineer/hands on consultant who can speak with the customer which in the case is a large UK Government dept - understand the problem, find a solution to the problem, fix it and ensure it sticks. Very strong VEEAM skills required, alongside o356, cloud data centre hosting, backup & recovery etc. Fully remote - 1st week on customer site Hampshire - then 100% home based - 3-6 months .
A well-known and innovative university based in London is seeking to recruit a Business Systems (HR) Lead for an 18 month Fixed Term Contract. £54,325 - £60,000 depending on experience. This can be a fully remote role. The Business Systems (HR) Lead position will play a central role in the university's significant digital transformation initiative. This crucial position will focus on managing, developing, and enhancing their core HR Systems (iTrent) to support efficient university operations and maintain high data integrity standards. This is a busy and exciting role where you will be the Lead on the iTrent system and looked upon as being the specialist in this area. This is a role where you can be sure to learn a lot and develop your skills quickly in post, coupled with the opportunity to lead on a junior HR Systems Administrator over the next few months. You will be a seasoned IT professional with at least five years of experience in an HR (iTrent) related role, looking to take on greater responsibilities and further your career. Your expertise includes a thorough understanding of the Core HR within iTrent and its integration with other systems. You will importantly be skilled in managing the system's development, configuration, and maintenance, ensuring robust security and resilience. The Role: Ensure alignment of core HR iTrent system with the university's long-term goals and educational standards through strategic oversight of its development, configuration, and maintenance. As a trusted advisor, provide expert guidance and support to academic and professional services departments to improve operational efficiency and system integration. Additionally, play a pivotal role in leading digital innovation at the university, shaping the university's future technology strategy and enhancing its position as a leader in educational excellence. Opportunity to lead on a junior HR Systems Administrator over the course of the next few months. As the Business Systems (HR) Lead, you will have responsibility for the core HR iTrent system, managing this with autonomy as the "expert" in this area. What the university Offers: An influential role in driving strategic change, enhancing employee experiences and operational efficiency through advanced technology. Opportunity to learn and add value in this one busy and fulfilling position in a supporting and forward-thinking environment. Competitive remuneration and benefits package, including options for flexible working arrangements. Opportunity to lead on a junior HR System Administrator over the course of the next few months. If interested in a new career opportunity for 18 months to utilise on your current experience and learn new skills where you will be exposed to learning a lot in a forward thinking environment, based fully remote - then please apply today!
05/07/2024
A well-known and innovative university based in London is seeking to recruit a Business Systems (HR) Lead for an 18 month Fixed Term Contract. £54,325 - £60,000 depending on experience. This can be a fully remote role. The Business Systems (HR) Lead position will play a central role in the university's significant digital transformation initiative. This crucial position will focus on managing, developing, and enhancing their core HR Systems (iTrent) to support efficient university operations and maintain high data integrity standards. This is a busy and exciting role where you will be the Lead on the iTrent system and looked upon as being the specialist in this area. This is a role where you can be sure to learn a lot and develop your skills quickly in post, coupled with the opportunity to lead on a junior HR Systems Administrator over the next few months. You will be a seasoned IT professional with at least five years of experience in an HR (iTrent) related role, looking to take on greater responsibilities and further your career. Your expertise includes a thorough understanding of the Core HR within iTrent and its integration with other systems. You will importantly be skilled in managing the system's development, configuration, and maintenance, ensuring robust security and resilience. The Role: Ensure alignment of core HR iTrent system with the university's long-term goals and educational standards through strategic oversight of its development, configuration, and maintenance. As a trusted advisor, provide expert guidance and support to academic and professional services departments to improve operational efficiency and system integration. Additionally, play a pivotal role in leading digital innovation at the university, shaping the university's future technology strategy and enhancing its position as a leader in educational excellence. Opportunity to lead on a junior HR Systems Administrator over the course of the next few months. As the Business Systems (HR) Lead, you will have responsibility for the core HR iTrent system, managing this with autonomy as the "expert" in this area. What the university Offers: An influential role in driving strategic change, enhancing employee experiences and operational efficiency through advanced technology. Opportunity to learn and add value in this one busy and fulfilling position in a supporting and forward-thinking environment. Competitive remuneration and benefits package, including options for flexible working arrangements. Opportunity to lead on a junior HR System Administrator over the course of the next few months. If interested in a new career opportunity for 18 months to utilise on your current experience and learn new skills where you will be exposed to learning a lot in a forward thinking environment, based fully remote - then please apply today!
Location: London/Remote Salary: Outside ir35/Negotiable Duration: 6months + Details: SailPoint Technical Design expertise for SailPoint IdentityNow product(s) Configure and map business & approval processes for SailPoint Analysis of requirements for identity services, along with the low-level design of SailPoint solutions Expertise in federating SailPoint IDN with Azure IDP Delivering PoC environments/solutions to clearly defined priorities Configuration of identity upload, approval processes and roles/entitlements/access profiles for IdentityNow Configure relevant end-points as required SailPoint Administration Write or update the SailPoint Build Configuration Guide based on current and new configurations Write (or produce)/update Operational Procedure documentation based on implemented SailPoint Configurations Implement and document change management processes within IdentoityNow environment including implementing automated processes for repetitive tasks eg processing change requests Develop a standard design template for onboarding multiple data sources into SailPoint production environment. Proficient in the management of JML processes and governance within IdentityNow Set up of access profiles and user entitlements on IdentityNow Working knowledge of different connectors and data sources within IdentityNow eg the Non-Employee Lifecycle Manager and Delimited File Connectors
05/07/2024
Project-based
Location: London/Remote Salary: Outside ir35/Negotiable Duration: 6months + Details: SailPoint Technical Design expertise for SailPoint IdentityNow product(s) Configure and map business & approval processes for SailPoint Analysis of requirements for identity services, along with the low-level design of SailPoint solutions Expertise in federating SailPoint IDN with Azure IDP Delivering PoC environments/solutions to clearly defined priorities Configuration of identity upload, approval processes and roles/entitlements/access profiles for IdentityNow Configure relevant end-points as required SailPoint Administration Write or update the SailPoint Build Configuration Guide based on current and new configurations Write (or produce)/update Operational Procedure documentation based on implemented SailPoint Configurations Implement and document change management processes within IdentoityNow environment including implementing automated processes for repetitive tasks eg processing change requests Develop a standard design template for onboarding multiple data sources into SailPoint production environment. Proficient in the management of JML processes and governance within IdentityNow Set up of access profiles and user entitlements on IdentityNow Working knowledge of different connectors and data sources within IdentityNow eg the Non-Employee Lifecycle Manager and Delimited File Connectors
IT Trainer - iManage IT Trainer required on an initial 12-month fixed term contract. The successful IT Trainer will be an experienced training professional with a focus on iManage and Windows upgrade projects. The position will involve creating a tailored strategy and specific support collateral, ahead of implementing a training programme across the company's UK offices. It is important candidates have a professional attitude, excellent attention to detail and the ability to work effectively both independently and as part of a team. IT Trainer - Technical Skills/Experience required: Experienced IT Trainer with commercial experience in a similar role Previous experience of designing, developing and conducting a training programme focusing on iManage and Windows Strong exposure to iManage Able to create specific and tailored training collateral Comfortable providing both onsite and remote training sessions Excellent stakeholder management skills The IT Trainer position will require travel to various sites throughout the UK. This contract is an immediate requirement with interview slots available next week. To discuss this exciting IT Trainer opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Adam Smith, by exploring the VIQU IT Recruitment website.
05/07/2024
IT Trainer - iManage IT Trainer required on an initial 12-month fixed term contract. The successful IT Trainer will be an experienced training professional with a focus on iManage and Windows upgrade projects. The position will involve creating a tailored strategy and specific support collateral, ahead of implementing a training programme across the company's UK offices. It is important candidates have a professional attitude, excellent attention to detail and the ability to work effectively both independently and as part of a team. IT Trainer - Technical Skills/Experience required: Experienced IT Trainer with commercial experience in a similar role Previous experience of designing, developing and conducting a training programme focusing on iManage and Windows Strong exposure to iManage Able to create specific and tailored training collateral Comfortable providing both onsite and remote training sessions Excellent stakeholder management skills The IT Trainer position will require travel to various sites throughout the UK. This contract is an immediate requirement with interview slots available next week. To discuss this exciting IT Trainer opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Adam Smith, by exploring the VIQU IT Recruitment website.
Data Engineer with SAS to AWS migration experience Edinburgh based hybrid 6 month initial contract paid via Umbrella Company Newtyne's leading financial services client is investing heavily in a range a programmes to leverage their data assets and capability that will fundamentally change how their business uses data. Part of this activity is the replatforming of various SAS based systems to AWS cloud based technologies. We urgently require the services of a data engineer with previous experience of working on a SAS to AWS migration. Experience required: Extensive experience as a SAS technical resource Previous experience gained migrating complex SAS based systems to AWS Technical skills in Python and Pyspark with exposure to Redshift, S3, Glue, Athena, Lambda etc Financial services background Excellent stakeholder management experience
05/07/2024
Project-based
Data Engineer with SAS to AWS migration experience Edinburgh based hybrid 6 month initial contract paid via Umbrella Company Newtyne's leading financial services client is investing heavily in a range a programmes to leverage their data assets and capability that will fundamentally change how their business uses data. Part of this activity is the replatforming of various SAS based systems to AWS cloud based technologies. We urgently require the services of a data engineer with previous experience of working on a SAS to AWS migration. Experience required: Extensive experience as a SAS technical resource Previous experience gained migrating complex SAS based systems to AWS Technical skills in Python and Pyspark with exposure to Redshift, S3, Glue, Athena, Lambda etc Financial services background Excellent stakeholder management experience
First Line Software Support Analyst. Salary £20,000- £22,000 Location - 100% Remote working My client is looking for junior support analysts, or graduates looking for their 1st IT support position. About the role This is an important role and requires an enthusiasm for IT and the ability to understand software from a user's perspective. The role includes information gathering, helping to answer entry level technical questions through email, phone, live chat and remote sessions and escalating cases to level 2 support. All of our staff work from home. We will provide a laptop but you will require a quiet place to work and a fast and reliable broadband connection. Some of the duties include: Direct the flow of incoming cases and ensure customers are served promptly and efficiently. Gather information and log files to pass on to level 2 support Explaining possible solutions to customers using knowledge base articles Updating the Software Support ticketing system and customer database(s) with all daily correspondence with our customers (to document problems & resolutions). Testing of new Cristie software releases and pre-releases, Providing out of hours on call cover for our 24x7 support via telephone and e-mail on a rota basis - expected 1 week in 8. Training provided Hours This is a Full time position requiring flexibility in working patterns on a rota basis. Currently: Week 1: 07:00am - 3:30pm Monday-Thursday 07:00am - 3:00pm Friday Week 2/Week 3: 09:00am - 5:30pm Monday-Thursday 08:30am-04:30pm Friday Week 4: 11:30am-8:00pm Monday-Thursday 12:00pm-8:00pm Friday The above hours can change in the future based on the needs of the business to cover 6am start on the early and upto 10pm finish on the late.
05/07/2024
Full time
First Line Software Support Analyst. Salary £20,000- £22,000 Location - 100% Remote working My client is looking for junior support analysts, or graduates looking for their 1st IT support position. About the role This is an important role and requires an enthusiasm for IT and the ability to understand software from a user's perspective. The role includes information gathering, helping to answer entry level technical questions through email, phone, live chat and remote sessions and escalating cases to level 2 support. All of our staff work from home. We will provide a laptop but you will require a quiet place to work and a fast and reliable broadband connection. Some of the duties include: Direct the flow of incoming cases and ensure customers are served promptly and efficiently. Gather information and log files to pass on to level 2 support Explaining possible solutions to customers using knowledge base articles Updating the Software Support ticketing system and customer database(s) with all daily correspondence with our customers (to document problems & resolutions). Testing of new Cristie software releases and pre-releases, Providing out of hours on call cover for our 24x7 support via telephone and e-mail on a rota basis - expected 1 week in 8. Training provided Hours This is a Full time position requiring flexibility in working patterns on a rota basis. Currently: Week 1: 07:00am - 3:30pm Monday-Thursday 07:00am - 3:00pm Friday Week 2/Week 3: 09:00am - 5:30pm Monday-Thursday 08:30am-04:30pm Friday Week 4: 11:30am-8:00pm Monday-Thursday 12:00pm-8:00pm Friday The above hours can change in the future based on the needs of the business to cover 6am start on the early and upto 10pm finish on the late.
Your new company Hays are proud to be working with a leading housing association in the West Midlands who help to meet identified housing needs. They are fundamental in delivering regulated care services and technology-enabled support to help people live independently in their own homes. Following recent significant growth and change, they have been recognised with 1-Star accreditation by Best Companies, reflecting very good levels of workplace engagement and a great place to work. They pride themselves on their people and offer them challenging and worthwhile careers, providing a sense of achievement in a vital sector. Your new role As IT Service Desk Manager, you will play a pivotal role in the Group's IT support system. You will manage the service desk with precision, ensuring swift resolution of tech queries and delivering unparalleled support to our users. You'll be instrumental in upholding excellent IT service standards, liaising with diverse IT teams, and enhancing user satisfaction. Your expertise will extend to full-spectrum support of end-user computing devices and on-the-ground IT equipment assistance. In the managed services, you will tackle tasks beyond their suppliers' scope whilst collaborating with the IT Service Delivery Manager. You'll oversee call logging, triage, and first-line resolution. Vigilant management of supplier interactions and adherence to SLAs will be your forte. Plus, you'll drive continuous enhancements in processes, ensuring a seamless service experience. As part of this role, you will be required to travel across Staffordshire and Shropshire to the wider Group portfolio in this role and therefore a Full UK Driving Licence and access to your own vehicle for business use is essential. What you'll need to succeed ITIL V4 foundation (essential); specialist certification (desirable) Experience of JIRA service Desk tooling (desirable) At least one year? Experience in an IT Service Desk lead/Manager role Technical Proficiency: In-depth knowledge of IT systems, networks, and software applications, coupled with the ability to troubleshoot and resolve technical issues efficiently. Ability to use O365 products, including SharePoint and Teams Confident, capable communicator with the ability to solve problems effectively. Unfazed by prioritising competing work tasks Excellent verbal and written communication skills to interact with both technical and non-technical stakeholders effectively. Strong leadership and managerial skills to guide, motivate, and develop a high-performing service desk team. Current UK driving licence and access to a private motor vehicle for business use. What you'll get in return A comprehensive induction programme and excellent learning opportunities, with mandatory and specialist training available. 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. The option to join the contributory pension scheme Employee Healthcare Portal, eye care vouchers and a cycle to work scheme amongst other benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
05/07/2024
Full time
Your new company Hays are proud to be working with a leading housing association in the West Midlands who help to meet identified housing needs. They are fundamental in delivering regulated care services and technology-enabled support to help people live independently in their own homes. Following recent significant growth and change, they have been recognised with 1-Star accreditation by Best Companies, reflecting very good levels of workplace engagement and a great place to work. They pride themselves on their people and offer them challenging and worthwhile careers, providing a sense of achievement in a vital sector. Your new role As IT Service Desk Manager, you will play a pivotal role in the Group's IT support system. You will manage the service desk with precision, ensuring swift resolution of tech queries and delivering unparalleled support to our users. You'll be instrumental in upholding excellent IT service standards, liaising with diverse IT teams, and enhancing user satisfaction. Your expertise will extend to full-spectrum support of end-user computing devices and on-the-ground IT equipment assistance. In the managed services, you will tackle tasks beyond their suppliers' scope whilst collaborating with the IT Service Delivery Manager. You'll oversee call logging, triage, and first-line resolution. Vigilant management of supplier interactions and adherence to SLAs will be your forte. Plus, you'll drive continuous enhancements in processes, ensuring a seamless service experience. As part of this role, you will be required to travel across Staffordshire and Shropshire to the wider Group portfolio in this role and therefore a Full UK Driving Licence and access to your own vehicle for business use is essential. What you'll need to succeed ITIL V4 foundation (essential); specialist certification (desirable) Experience of JIRA service Desk tooling (desirable) At least one year? Experience in an IT Service Desk lead/Manager role Technical Proficiency: In-depth knowledge of IT systems, networks, and software applications, coupled with the ability to troubleshoot and resolve technical issues efficiently. Ability to use O365 products, including SharePoint and Teams Confident, capable communicator with the ability to solve problems effectively. Unfazed by prioritising competing work tasks Excellent verbal and written communication skills to interact with both technical and non-technical stakeholders effectively. Strong leadership and managerial skills to guide, motivate, and develop a high-performing service desk team. Current UK driving licence and access to a private motor vehicle for business use. What you'll get in return A comprehensive induction programme and excellent learning opportunities, with mandatory and specialist training available. 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. The option to join the contributory pension scheme Employee Healthcare Portal, eye care vouchers and a cycle to work scheme amongst other benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Robert Walters is working in partnership with a national regulatory services business. They offer a range of diverse services to a national client base, from regulation services, enforcing standards and quality management. Due to continued growth and as part of their digital transformation programme of work, they are keen to appoint a Lead IT Business Analyst. The hybrid role will be based out of the Central Birmingham offices, paying a salary range of £60,000 to £70,000 plus benefits. As an experienced Lead Business Analyst, you will plan, design, develop and launch efficient business analysis strategies, in support of core organisational functions and business processes. In addition you will gather and analyse data in support of business cases, projects and system requirements. Lead Business Analyst: Duties Managment and leadership of a BA function - Essential Strategy & Planning: Work with system owners/end users - define business/technical requirements Inform the delivery of key business change projects Identify/Resolve system issues with existing change projects Lead design sessions prototyping new systems to enhance business processes Review efficiency of existing systems and develop strategy for improving systems Establish scope parameters of systems analysis - to define outcome criteria Acquisition & Deployment Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications. Conduct research on software and hardware products to justify recommendations and to support purchasing efforts. Operational Management Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization. Create system design proposals. Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions. Ensure compatibility and interoperability of in-house computing systems. Create systems models, specifications, diagrams, and charts to provide direction to system programmers. Lead on the IT Change Management process. Be responsible for the management of the IT Change Advisory Board, coordinate and administer the IT Change Request process. The permanent opportunity for a Lead Business Analyst will a salary range of £60,000 to £70,000 plus benefits, with a hybrid working model from the central Birmingham offices. This is an opportunity to join an industry leader that has grown year on year. For further information, please apply with an updated CV and contact Ajay Hayre on (see below) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
05/07/2024
Full time
Robert Walters is working in partnership with a national regulatory services business. They offer a range of diverse services to a national client base, from regulation services, enforcing standards and quality management. Due to continued growth and as part of their digital transformation programme of work, they are keen to appoint a Lead IT Business Analyst. The hybrid role will be based out of the Central Birmingham offices, paying a salary range of £60,000 to £70,000 plus benefits. As an experienced Lead Business Analyst, you will plan, design, develop and launch efficient business analysis strategies, in support of core organisational functions and business processes. In addition you will gather and analyse data in support of business cases, projects and system requirements. Lead Business Analyst: Duties Managment and leadership of a BA function - Essential Strategy & Planning: Work with system owners/end users - define business/technical requirements Inform the delivery of key business change projects Identify/Resolve system issues with existing change projects Lead design sessions prototyping new systems to enhance business processes Review efficiency of existing systems and develop strategy for improving systems Establish scope parameters of systems analysis - to define outcome criteria Acquisition & Deployment Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications. Conduct research on software and hardware products to justify recommendations and to support purchasing efforts. Operational Management Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization. Create system design proposals. Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions. Ensure compatibility and interoperability of in-house computing systems. Create systems models, specifications, diagrams, and charts to provide direction to system programmers. Lead on the IT Change Management process. Be responsible for the management of the IT Change Advisory Board, coordinate and administer the IT Change Request process. The permanent opportunity for a Lead Business Analyst will a salary range of £60,000 to £70,000 plus benefits, with a hybrid working model from the central Birmingham offices. This is an opportunity to join an industry leader that has grown year on year. For further information, please apply with an updated CV and contact Ajay Hayre on (see below) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates