*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for an Associate Principal, Database Administrator. This DBA will focus on production support, performance back up, and DBMS. This company needs someone with 7+ years of working with DB2 LUW on Red Hat and PostgreSQL. This DBA is also expected to have heavy experience coding, reviewing SQL, and some experience with other Scripting languages such as basic java, linux shell, pearl, etc. Responsibilities: Assists with the design, implementation, and maintaining databases Manage database performance and disk usage Provides support in database access methods Provides consultation support in database analysis, modeling, coding, and production problem resolution. Develops maintenance, backup and recovery procedures and documentation Participates in Disaster Recovery drills Provides Primary On-Call Support for production problems Understands and supports corporate data standards Recommends and assists with new DBMS and operational standards. Participates in testing and in evaluations of new software and software release upgrades Maintains metadata repositories Qualifications: Bachelor's degree (or equivalent) in Computer Science, Engineering, Mathematics, or Business 3+ years' experience developing and maintaining complex applications that make extensive use of a supported database technology or 3+ years' experience as an associate DBA Experienced in two or more programming languages and two or more Scripting languages Practiced at Entity/Relationship or Object modeling and translation to physical database designs Proficient in DML, DDL, and database utilities for at least two DBMS technologies Proficient in all access methods of a DBMS as well as the underlying operating system access methods Understanding of all software subsystems (DBMS, TP Managers, etc.) for one environment Technical Skills: 7+ years' experience with PostgreSQL 7+ years' experience with DB2 LUW; preferably on Red Hat Linux Proficient with coding and review of SQL, stored procedures, and triggers 1+ year' Terraform, Ansible, Jenkins & CI/CD skills 1+ years' EDB Postgres & EDB Postgres Distributed experience Basic Java, Perl & Linux Shell script skills 1+ years' experience with SQL Server 1+ years' experience with DB2 in a z/OS environment 1+ years' experience with MySQL/MariaDB Experience with BMC tools for DB2 (Change/Catalog Manager, MainView, Log Master)
22/01/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for an Associate Principal, Database Administrator. This DBA will focus on production support, performance back up, and DBMS. This company needs someone with 7+ years of working with DB2 LUW on Red Hat and PostgreSQL. This DBA is also expected to have heavy experience coding, reviewing SQL, and some experience with other Scripting languages such as basic java, linux shell, pearl, etc. Responsibilities: Assists with the design, implementation, and maintaining databases Manage database performance and disk usage Provides support in database access methods Provides consultation support in database analysis, modeling, coding, and production problem resolution. Develops maintenance, backup and recovery procedures and documentation Participates in Disaster Recovery drills Provides Primary On-Call Support for production problems Understands and supports corporate data standards Recommends and assists with new DBMS and operational standards. Participates in testing and in evaluations of new software and software release upgrades Maintains metadata repositories Qualifications: Bachelor's degree (or equivalent) in Computer Science, Engineering, Mathematics, or Business 3+ years' experience developing and maintaining complex applications that make extensive use of a supported database technology or 3+ years' experience as an associate DBA Experienced in two or more programming languages and two or more Scripting languages Practiced at Entity/Relationship or Object modeling and translation to physical database designs Proficient in DML, DDL, and database utilities for at least two DBMS technologies Proficient in all access methods of a DBMS as well as the underlying operating system access methods Understanding of all software subsystems (DBMS, TP Managers, etc.) for one environment Technical Skills: 7+ years' experience with PostgreSQL 7+ years' experience with DB2 LUW; preferably on Red Hat Linux Proficient with coding and review of SQL, stored procedures, and triggers 1+ year' Terraform, Ansible, Jenkins & CI/CD skills 1+ years' EDB Postgres & EDB Postgres Distributed experience Basic Java, Perl & Linux Shell script skills 1+ years' experience with SQL Server 1+ years' experience with DB2 in a z/OS environment 1+ years' experience with MySQL/MariaDB Experience with BMC tools for DB2 (Change/Catalog Manager, MainView, Log Master)
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Database Administrator with strong Postgre and preferably some DB2 LUW experience. Candidate will design and maintain databases and database solutions that operate within prescribed resource limits and meet company standards. Participate in and contribute to all phases of systems development projects. Monitor and tune database and database application performance. Responsibilities: Assists with the design, implementation, and maintaining databases Manage database performance and disk usage Provides support in database access methods Provides consultation support in database analysis, modeling, coding, and production problem resolution. Develops maintenance, backup and recovery procedures and documentation Participates in Disaster Recovery drills Provides Primary On-Call Support for production problems Understands and supports corporate data standards Recommends and assists with new DBMS and operational standards. Participates in testing and in evaluations of new software and software release upgrades Supports business studies, proposal teams and costing/feasibility studies Prepares system documentation Maintains metadata repositories Qualifications: [Required] 3+ years experience developing and maintaining complex applications that make extensive use of a supported database technology or 3+ years experience as an associate DBA [Required] Well versed in all phases of Systems Analysis and Design [Required] Experienced in two or more programming languages and two or more Scripting languages [Required] Practiced at Entity/Relationship or Object modeling and translation to physical database designs [Required] Proficient in DML, DDL, and database utilities for at least two DBMS technologies [Required] Proficient in all access methods of a DBMS as well as the underlying operating system access methods [Required] Knowledge of hardware and operating system capabilities within one Environment [Required] Understanding of all software subsystems (DBMS, TP Managers, etc.) for one environment [Required] Accepts ownership in assignments, team, and company and takes initiative outside immediate area of responsibility [Required] Speed/Sense of Urgency Contributes additional effort when necessary to get the job done and to help others meet their objectives [Required] Seeks additional responsibility, shows initiative to learn every aspect of the job, and strives to become a mentor to others in area of expertise [Required] Communicates openly and effectively. Challenges established practices appropriately [Required] Ability to maintain composure under pressure and avoid defensive or irritated or reactions in challenging situations Technical Skills: [Required] 7+ years experience with PostgreSQL (preferred EnterpriseDB (EDB) version) [Required] 3+ year Terraform, Ansible, Jenkins & CI/CD skills [Preferred] 3+ years experience with CTE(CipherTrust Transparent Encryption), Barman (EDB Backup and Recovery Manager) and AWS [Preferred] 5+ years experience with DB2 LUW; preferably on Red Hat Linux [Preferred] 1+ years experience with SQL Server [Preferred] 1+ years experience with MySQL/MariaDB [Preferred] 1+ years experience with DB2 in a z/OS environment [Required] bachelor s degree (or equivalent) in Computer Science, Engineering, Mathematics, or Business [Preferred] Related financial industry experiences [Preferred] PostgreSQL Professional Certification [Preferred] IBM Certified Database Administrator - DB2 for Linux UNIX and Windows
22/01/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Database Administrator with strong Postgre and preferably some DB2 LUW experience. Candidate will design and maintain databases and database solutions that operate within prescribed resource limits and meet company standards. Participate in and contribute to all phases of systems development projects. Monitor and tune database and database application performance. Responsibilities: Assists with the design, implementation, and maintaining databases Manage database performance and disk usage Provides support in database access methods Provides consultation support in database analysis, modeling, coding, and production problem resolution. Develops maintenance, backup and recovery procedures and documentation Participates in Disaster Recovery drills Provides Primary On-Call Support for production problems Understands and supports corporate data standards Recommends and assists with new DBMS and operational standards. Participates in testing and in evaluations of new software and software release upgrades Supports business studies, proposal teams and costing/feasibility studies Prepares system documentation Maintains metadata repositories Qualifications: [Required] 3+ years experience developing and maintaining complex applications that make extensive use of a supported database technology or 3+ years experience as an associate DBA [Required] Well versed in all phases of Systems Analysis and Design [Required] Experienced in two or more programming languages and two or more Scripting languages [Required] Practiced at Entity/Relationship or Object modeling and translation to physical database designs [Required] Proficient in DML, DDL, and database utilities for at least two DBMS technologies [Required] Proficient in all access methods of a DBMS as well as the underlying operating system access methods [Required] Knowledge of hardware and operating system capabilities within one Environment [Required] Understanding of all software subsystems (DBMS, TP Managers, etc.) for one environment [Required] Accepts ownership in assignments, team, and company and takes initiative outside immediate area of responsibility [Required] Speed/Sense of Urgency Contributes additional effort when necessary to get the job done and to help others meet their objectives [Required] Seeks additional responsibility, shows initiative to learn every aspect of the job, and strives to become a mentor to others in area of expertise [Required] Communicates openly and effectively. Challenges established practices appropriately [Required] Ability to maintain composure under pressure and avoid defensive or irritated or reactions in challenging situations Technical Skills: [Required] 7+ years experience with PostgreSQL (preferred EnterpriseDB (EDB) version) [Required] 3+ year Terraform, Ansible, Jenkins & CI/CD skills [Preferred] 3+ years experience with CTE(CipherTrust Transparent Encryption), Barman (EDB Backup and Recovery Manager) and AWS [Preferred] 5+ years experience with DB2 LUW; preferably on Red Hat Linux [Preferred] 1+ years experience with SQL Server [Preferred] 1+ years experience with MySQL/MariaDB [Preferred] 1+ years experience with DB2 in a z/OS environment [Required] bachelor s degree (or equivalent) in Computer Science, Engineering, Mathematics, or Business [Preferred] Related financial industry experiences [Preferred] PostgreSQL Professional Certification [Preferred] IBM Certified Database Administrator - DB2 for Linux UNIX and Windows
Senior DBA - PostgreSQL Salary: $130k-150k + 15% bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 7+ years' experience with PostgreSQL (preferred EnterpriseDB (EDB) version) 3+ year' Terraform, Ansible, Jenkins & CI/CD skills Desired but not required 3+ years' experience with CTE (CipherTrust Transparent Encryption), Barman (EDB Backup and Recovery Manager) and AWS 5+ years' experience with DB2 LUW; preferably on Red Hat Linux 1+ years' experience with SQL Server 1+ years' experience with MySQL/MariaDB 1+ years' experience with DB2 in a z/OS environment PostgreSQL Professional Certification Responsibilities Assists with the design, implementation, and maintaining databases Manage database performance and disk usage Provides support in database access methods Provides consultation support in database analysis, modeling, coding, and production problem resolution. Develops maintenance, backup and recovery procedures and documentation Participates in Disaster Recovery drills Provides Primary On-Call Support for production problems Understands and supports corporate data standards Recommends and assists with new DBMS and operational standards. Participates in testing and in evaluations of new software and software release upgrades
22/01/2025
Full time
Senior DBA - PostgreSQL Salary: $130k-150k + 15% bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 7+ years' experience with PostgreSQL (preferred EnterpriseDB (EDB) version) 3+ year' Terraform, Ansible, Jenkins & CI/CD skills Desired but not required 3+ years' experience with CTE (CipherTrust Transparent Encryption), Barman (EDB Backup and Recovery Manager) and AWS 5+ years' experience with DB2 LUW; preferably on Red Hat Linux 1+ years' experience with SQL Server 1+ years' experience with MySQL/MariaDB 1+ years' experience with DB2 in a z/OS environment PostgreSQL Professional Certification Responsibilities Assists with the design, implementation, and maintaining databases Manage database performance and disk usage Provides support in database access methods Provides consultation support in database analysis, modeling, coding, and production problem resolution. Develops maintenance, backup and recovery procedures and documentation Participates in Disaster Recovery drills Provides Primary On-Call Support for production problems Understands and supports corporate data standards Recommends and assists with new DBMS and operational standards. Participates in testing and in evaluations of new software and software release upgrades
*Hybrid, 3 days onsite, 2 days remote* *CONTRACT TO HIRE, MUST WANT TO CONVERT TO FULL TIME* A prestigious company is looking for a ServiceNow Service Management Contractor. This is a contract to hire, and you will be converted to a full time employee at the end of the contract. This company needs someone with five plus years of service request catalog within ServiceNow employee center unified portal. Responsibilities: Review and streamline the existing Service Request catalog Develop and implement ServiceNow Employee Center utilizing the streamlined catalog Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Continually work towards making improvements to the processes and corresponding ITSM modules Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
21/01/2025
*Hybrid, 3 days onsite, 2 days remote* *CONTRACT TO HIRE, MUST WANT TO CONVERT TO FULL TIME* A prestigious company is looking for a ServiceNow Service Management Contractor. This is a contract to hire, and you will be converted to a full time employee at the end of the contract. This company needs someone with five plus years of service request catalog within ServiceNow employee center unified portal. Responsibilities: Review and streamline the existing Service Request catalog Develop and implement ServiceNow Employee Center utilizing the streamlined catalog Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Continually work towards making improvements to the processes and corresponding ITSM modules Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for an Associate Principal, Cyber Defense. This role is focused on threat intelligence, incident response, security alerts, events analysis, network traffic, etc. Responsibilities: Monitor security alerts and events from various security tools and technologies. Perform advanced analysis of security logs, network traffic, and endpoint data. Review and respond to security incidents escalated by Tier 1 analysts. Conduct thorough investigations to determine the scope and impact of security incidents. Implement containment, eradication, and recovery measures for confirmed incidents. Document and report findings, actions taken, and lessons learned. Work closely with threat intelligence team to enhance detection and response capabilities. Collaborate with other security team members and IT staff to address security incidents. Provide guidance and support to Tier 1 analysts on complex security issues. Communicate effectively with stakeholders regarding security incidents and mitigation efforts. Qualifications: Bachelor's degree in cybersecurity, computer science, or another related field. Minimum three years of information security experience, preferably in the financial services industry. Hands-on security operations experience including interdisciplinary experience with two or more of the following: Cyber Threat Analysis, Incident Response, Application Security, Operating Systems Security, Networking, Programming languages, Incident Response. Technical experience and comprehensive knowledge of threat actor capabilities, intentions, methodologies, and motives. Familiarity with computer network exploitation and network attack methodologies while maintaining an understanding of the relationship these activities have with the financial services industry and critical infrastructure. Shift work and working in an on-call response capacity is required including availability for 24 x 7 on-call support responsibilities. Strongly prefer at least one of the following certifications: CISSP, GCIA, GCIH, CHFI, GCFA, CASP+. Log analysis and security content development in SIEM solutions (Splunk, IBM QRadar, LogRhythm, etc.). SOAR products such as Splunk SOAR, Cortex XSOAR, FortiSOAR, etc. SOAR playbook development experience is a plus. Endpoint detection and response tools, eg CrowdStrike, SentinelOne, Microsoft Defender, etc. Incident Response playbook development, managing security incident analysis and remediation. Network-based preventative and detective technologies (IDS/IPS, Firewalls, Proxy Servers) Standard technical writing tools including MS Word, Excel, Project and Visio Vulnerability assessment tools (Qualys, Nessus, nmap, etc.). Directory services, LDAP, and their inherent security (Active Directory, CA Directory, Entra ID). Client Server platforms including Sun Solaris, Windows, Linux. Operating system hardening procedures (Solaris, Linux, Windows, etc.) Web Application Firewalls. Scripting and development activities to appropriately leverage Application Programing Interfaces (APIs) to optimize integrations between disparate security monitoring and analysis devices.
21/01/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for an Associate Principal, Cyber Defense. This role is focused on threat intelligence, incident response, security alerts, events analysis, network traffic, etc. Responsibilities: Monitor security alerts and events from various security tools and technologies. Perform advanced analysis of security logs, network traffic, and endpoint data. Review and respond to security incidents escalated by Tier 1 analysts. Conduct thorough investigations to determine the scope and impact of security incidents. Implement containment, eradication, and recovery measures for confirmed incidents. Document and report findings, actions taken, and lessons learned. Work closely with threat intelligence team to enhance detection and response capabilities. Collaborate with other security team members and IT staff to address security incidents. Provide guidance and support to Tier 1 analysts on complex security issues. Communicate effectively with stakeholders regarding security incidents and mitigation efforts. Qualifications: Bachelor's degree in cybersecurity, computer science, or another related field. Minimum three years of information security experience, preferably in the financial services industry. Hands-on security operations experience including interdisciplinary experience with two or more of the following: Cyber Threat Analysis, Incident Response, Application Security, Operating Systems Security, Networking, Programming languages, Incident Response. Technical experience and comprehensive knowledge of threat actor capabilities, intentions, methodologies, and motives. Familiarity with computer network exploitation and network attack methodologies while maintaining an understanding of the relationship these activities have with the financial services industry and critical infrastructure. Shift work and working in an on-call response capacity is required including availability for 24 x 7 on-call support responsibilities. Strongly prefer at least one of the following certifications: CISSP, GCIA, GCIH, CHFI, GCFA, CASP+. Log analysis and security content development in SIEM solutions (Splunk, IBM QRadar, LogRhythm, etc.). SOAR products such as Splunk SOAR, Cortex XSOAR, FortiSOAR, etc. SOAR playbook development experience is a plus. Endpoint detection and response tools, eg CrowdStrike, SentinelOne, Microsoft Defender, etc. Incident Response playbook development, managing security incident analysis and remediation. Network-based preventative and detective technologies (IDS/IPS, Firewalls, Proxy Servers) Standard technical writing tools including MS Word, Excel, Project and Visio Vulnerability assessment tools (Qualys, Nessus, nmap, etc.). Directory services, LDAP, and their inherent security (Active Directory, CA Directory, Entra ID). Client Server platforms including Sun Solaris, Windows, Linux. Operating system hardening procedures (Solaris, Linux, Windows, etc.) Web Application Firewalls. Scripting and development activities to appropriately leverage Application Programing Interfaces (APIs) to optimize integrations between disparate security monitoring and analysis devices.
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Senior Associate, Internal Audit IT & Security. This internal auditor will need 2+ years of experience conducting risk-based information technology and security audits. This is a highly regulated financial environment, and these audits will follow AICPA, IIA, IPPF, COBIT, NIST, and CSF standards/frameworks. Responsibilities: Support the team on delivery of assigned audits within the annual audit plan. Support the team confirming a professional auditee experience. Owning the audit quality, accuracy of results, and delivery in a timely manner. Proactively identify regulatory, operational, and/or strategic risks to the organization and bring them to your engagement team. Evaluate exceptions or inefficient practices for root causes and propose advice and recommendations for achievable solutions. Leading audits related to organization changes including business requirements definitions, technology implementations (eg, change management, security), engagement and alignment of change initiatives to business objectives. Maintaining an understanding of policies, procedures, standards, and supporting technologies, and educating staff accordingly, to effectively identify potential risks and alternatives to mitigate risk exposure leveraging leading practices. Ability to understand professional principles and standards (eg, AICPA, IIA IPPF, COBIT, NIST CSF) and the relevancy to risk management and impact on policies and procedures. In addition, leveraging these principles and standards to test and evaluate corporate risk management processes and control. Keeping current on best practices and emerging risks within the financial services industry and making recommendations for improvements as necessary. Qualifications Bachelor's degree (or equivalent) in Information Technology, Computer Science, Computer Engineering, Accounting, Finance, Business Administration, or related field. 2+ years of experience (audit-related) in conducting risk-based Information Technology and Security audits and projects, cyber security reviews, and internal audits. Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certification in Risk Management Assurance (CRMA), Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or equivalent. Consulting and/or accounting firm experience. Experience in Financial Services/Security Industry and working with regulations such as Regulation Systems Compliance and Integrity (Reg SCI). Experience using the principles, practices, and techniques involved in conducting audits in accordance with the requirements set forth in the International Standards for the Professional Practice of Internal Auditing published by the Institute of Internal Auditors (IIA). Microsoft Office applications Proficiency using Archer or other audit or Governance Risk and Compliance (GRC) software
21/01/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Senior Associate, Internal Audit IT & Security. This internal auditor will need 2+ years of experience conducting risk-based information technology and security audits. This is a highly regulated financial environment, and these audits will follow AICPA, IIA, IPPF, COBIT, NIST, and CSF standards/frameworks. Responsibilities: Support the team on delivery of assigned audits within the annual audit plan. Support the team confirming a professional auditee experience. Owning the audit quality, accuracy of results, and delivery in a timely manner. Proactively identify regulatory, operational, and/or strategic risks to the organization and bring them to your engagement team. Evaluate exceptions or inefficient practices for root causes and propose advice and recommendations for achievable solutions. Leading audits related to organization changes including business requirements definitions, technology implementations (eg, change management, security), engagement and alignment of change initiatives to business objectives. Maintaining an understanding of policies, procedures, standards, and supporting technologies, and educating staff accordingly, to effectively identify potential risks and alternatives to mitigate risk exposure leveraging leading practices. Ability to understand professional principles and standards (eg, AICPA, IIA IPPF, COBIT, NIST CSF) and the relevancy to risk management and impact on policies and procedures. In addition, leveraging these principles and standards to test and evaluate corporate risk management processes and control. Keeping current on best practices and emerging risks within the financial services industry and making recommendations for improvements as necessary. Qualifications Bachelor's degree (or equivalent) in Information Technology, Computer Science, Computer Engineering, Accounting, Finance, Business Administration, or related field. 2+ years of experience (audit-related) in conducting risk-based Information Technology and Security audits and projects, cyber security reviews, and internal audits. Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certification in Risk Management Assurance (CRMA), Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or equivalent. Consulting and/or accounting firm experience. Experience in Financial Services/Security Industry and working with regulations such as Regulation Systems Compliance and Integrity (Reg SCI). Experience using the principles, practices, and techniques involved in conducting audits in accordance with the requirements set forth in the International Standards for the Professional Practice of Internal Auditing published by the Institute of Internal Auditors (IIA). Microsoft Office applications Proficiency using Archer or other audit or Governance Risk and Compliance (GRC) software
Software Engineering Manager - ServiceNow Salary: Open Location: Chicago, IL or Dallas, TX Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications 8+ years in implementing various solutions, can offer customers real-world examples and provide best practice solution options 6+ years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Responsibilities Manages the delivery of complex projects which may involve multiple systems Provides leadership to solution development teams, and proactively engages with teams to promote process and organizational improvements that enhance overall effectiveness Manages and facilitates technical experts and architects resolve complex technical challenges while also ensuring compliance of various company standards around coding, testing, and documenting the systems you develop Guides the transformation of complex business requirements into specifications that will increase understanding of Why & What part of business requirements to the development team Develops short and long-term strategy for delivery of system objectives together with the technical and business product owner(s) and other partners Leads data management and reporting efforts to promote a stable architecture and usable platform
21/01/2025
Full time
Software Engineering Manager - ServiceNow Salary: Open Location: Chicago, IL or Dallas, TX Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications 8+ years in implementing various solutions, can offer customers real-world examples and provide best practice solution options 6+ years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Responsibilities Manages the delivery of complex projects which may involve multiple systems Provides leadership to solution development teams, and proactively engages with teams to promote process and organizational improvements that enhance overall effectiveness Manages and facilitates technical experts and architects resolve complex technical challenges while also ensuring compliance of various company standards around coding, testing, and documenting the systems you develop Guides the transformation of complex business requirements into specifications that will increase understanding of Why & What part of business requirements to the development team Develops short and long-term strategy for delivery of system objectives together with the technical and business product owner(s) and other partners Leads data management and reporting efforts to promote a stable architecture and usable platform
Contract to hire - ServiceNow Developer Rate: Open Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 7+ year of working experience in IT 5+ years of experience in implementing ServiceNow ITSM, ITOM, HAM Pro, SAM Pro, and SecOps modules 3+ years of experience with JavaScript Experience with RESTful APIs and JSON Ability to recommend and follow the coding standards Experience with Scaled Agile Framework (SAFe), Agile/Scrum and DevSecOps methodologies Responsibilities This resource will provide services to the existing ServiceNow platform team to design, develop and deploy solutions. The project will be focused on development and delivery of integrations, out-of-box configurations and consultative services for low code software development. This resource will provide services to a team of engineers to design, deploy and integrate various product capabilities. Contribute to design, technical direction, and architecture with various teams to build solutions based on company requirements. Follow agreed upon SDLC procedures to ensure that all information system products and services meet quality standards, end-user functional requirements, architectural standards, performance requirements, audit requirements, security rules are upheld, and external facing reporting is represented. Manage Product Support on system functionality and provide fixes as required.
21/01/2025
Contract to hire - ServiceNow Developer Rate: Open Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 7+ year of working experience in IT 5+ years of experience in implementing ServiceNow ITSM, ITOM, HAM Pro, SAM Pro, and SecOps modules 3+ years of experience with JavaScript Experience with RESTful APIs and JSON Ability to recommend and follow the coding standards Experience with Scaled Agile Framework (SAFe), Agile/Scrum and DevSecOps methodologies Responsibilities This resource will provide services to the existing ServiceNow platform team to design, develop and deploy solutions. The project will be focused on development and delivery of integrations, out-of-box configurations and consultative services for low code software development. This resource will provide services to a team of engineers to design, deploy and integrate various product capabilities. Contribute to design, technical direction, and architecture with various teams to build solutions based on company requirements. Follow agreed upon SDLC procedures to ensure that all information system products and services meet quality standards, end-user functional requirements, architectural standards, performance requirements, audit requirements, security rules are upheld, and external facing reporting is represented. Manage Product Support on system functionality and provide fixes as required.
Manager, Software Engineering - DevOps Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 10-15 years of overall IT experience Minimum 10 years' experience working in a distributed multi-platform environment. Minimum 3 years management experience Technical CI/CD tools such as Artifactory, Jenkins, and GIT Technologies used to support microservices. Experience with AWS cloud-based system including expertise in infrastructure-as-code tools such as Terraform or CloudFormation Strong programming skills in Java or Python, and experience with containerization technologies such as Docker or Kubernetes Experience with Kafka MRC Responsibilities Direct work of staff and conduct appropriate personnel actions (hiring, promotions, terminations, etc.) when necessary Communicate and advise staff on administrative policies and procedures, technical problems, priorities and methods and software change issues Lead and mentor a team of DevOps engineers, providing guidance and support to ensure the team's success and professional growth. Translate middle and senior management directives into workable policies Monitor project status and take remedial action on projects behind schedule and/or over budget Run the incident and problem management process for non-production environments. Manage L1/L2 support for non-production and production environments Resolve complex support issues in production and non-production environments.
21/01/2025
Full time
Manager, Software Engineering - DevOps Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 10-15 years of overall IT experience Minimum 10 years' experience working in a distributed multi-platform environment. Minimum 3 years management experience Technical CI/CD tools such as Artifactory, Jenkins, and GIT Technologies used to support microservices. Experience with AWS cloud-based system including expertise in infrastructure-as-code tools such as Terraform or CloudFormation Strong programming skills in Java or Python, and experience with containerization technologies such as Docker or Kubernetes Experience with Kafka MRC Responsibilities Direct work of staff and conduct appropriate personnel actions (hiring, promotions, terminations, etc.) when necessary Communicate and advise staff on administrative policies and procedures, technical problems, priorities and methods and software change issues Lead and mentor a team of DevOps engineers, providing guidance and support to ensure the team's success and professional growth. Translate middle and senior management directives into workable policies Monitor project status and take remedial action on projects behind schedule and/or over budget Run the incident and problem management process for non-production environments. Manage L1/L2 support for non-production and production environments Resolve complex support issues in production and non-production environments.
Director, Cloud Engineering Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP Networking, security, cloud operations, and performance tuning. Financial Services industry experience Experience with the following: Operating systems, including Linux. AWS services, with a strong focus on platform services and core services. Security, compliance, controls and their implementation within the cloud. Cloud networking principles, including Firewalls, VPCs, secure gateways and more. Containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Agile/Lean background for projects and project delivery. Automation, automation principles, and different aspects of pipelines and automation delivery. Certifications AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred) Responsibilities In this role, you will focus on growing and retaining extraordinary engineers and managers; you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. You'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. You'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks.
21/01/2025
Full time
Director, Cloud Engineering Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP Networking, security, cloud operations, and performance tuning. Financial Services industry experience Experience with the following: Operating systems, including Linux. AWS services, with a strong focus on platform services and core services. Security, compliance, controls and their implementation within the cloud. Cloud networking principles, including Firewalls, VPCs, secure gateways and more. Containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Agile/Lean background for projects and project delivery. Automation, automation principles, and different aspects of pipelines and automation delivery. Certifications AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred) Responsibilities In this role, you will focus on growing and retaining extraordinary engineers and managers; you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. You'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. You'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks.
Software Engineering - DevOps Salary: Open Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5-7 years of related experience Minimum 5 years' experience working in a distributed multi-platform environment. Minimum 2 years' experience working with Kafka including Kafka MRC Minimum 3 years supporting enterprise monitoring technologies Technical skill set CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications Technologies used to support microservices. Experience with cloud-based system AWS including expertise in infrastructure-as-code tools such as Terraform or CloudFormation Strong programming skills in Java or Python Containerization technologies such as Docker or Kubernetes Responsibilities DevOps Strategy: Develop and implement DevOps strategies and best practices to enhance development, testing, and deployment processes. Support the lower environments for incident and problem management. Resolve complex support issues in non-production environments. Understand Cloud Native applications running on Kubernetes within AWS. Write complex automation scripts using common automation tools, such as Groovy, Ansible, and Terraform
21/01/2025
Full time
Software Engineering - DevOps Salary: Open Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5-7 years of related experience Minimum 5 years' experience working in a distributed multi-platform environment. Minimum 2 years' experience working with Kafka including Kafka MRC Minimum 3 years supporting enterprise monitoring technologies Technical skill set CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications Technologies used to support microservices. Experience with cloud-based system AWS including expertise in infrastructure-as-code tools such as Terraform or CloudFormation Strong programming skills in Java or Python Containerization technologies such as Docker or Kubernetes Responsibilities DevOps Strategy: Develop and implement DevOps strategies and best practices to enhance development, testing, and deployment processes. Support the lower environments for incident and problem management. Resolve complex support issues in non-production environments. Understand Cloud Native applications running on Kubernetes within AWS. Write complex automation scripts using common automation tools, such as Groovy, Ansible, and Terraform
Senior IAM Engineer - ForgeRock Salary: $150k-$160k + bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 7+ Years Identity Access Management (IAM) experience Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Responsibilities Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security.
21/01/2025
Full time
Senior IAM Engineer - ForgeRock Salary: $150k-$160k + bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 7+ Years Identity Access Management (IAM) experience Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Responsibilities Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security.
NO SPONSORSHIP Internal Audit - Information Technology & Security BIG 4 CONSULTING FIRMS experience a big plus Dallas, TX - 3 days on site Looking for a candidate with a BS Degree, 2 years audit related experience in conducting risk-based information technology and security audits and project cyber security reviews. This role will support independent assessments of Information Technology and Security environment, risk management, and other objectives as needed. The role is responsible for determining the sufficiency of management's controls and activities related to the management of regulatory, operational, and strategic risks and presenting recommendations for improvements to the engagement team. Qualifications [Preferred] Consulting and/or accounting firm experience. [Preferred] Experience in Financial Services/Security Industry and working with regulations such as Regulation Systems Compliance and Integrity (Reg SCI). [Preferred] Experience using the principles, practices, and techniques involved in conducting audits in accordance with the requirements set forth in the International Standards for the Professional Practice of Internal Auditing published by the Institute of Internal Auditors (IIA). Technical Skills: [Required] Microsoft Office applications [Preferred] Familiarity with security tools such as: CyberArk, Splunk, SailPoint [Preferred] Familiarity with change management tools such as: ServiceNow, Jira, Confluence, GitHub [Preferred] Familiarity with databases such as: Oracle, DB2, SQL [Preferred] Familiarity with cloud based solutions: AWS, Workday [Preferred] Proficiency using Archer or other audit or Governance Risk and Compliance (GRC) software [Required] Bachelor's degree [Required] 2+ years of experience (audit-related) in conducting risk-based Information Technology and Security audits and projects, cyber security reviews, and internal audits.
21/01/2025
Full time
NO SPONSORSHIP Internal Audit - Information Technology & Security BIG 4 CONSULTING FIRMS experience a big plus Dallas, TX - 3 days on site Looking for a candidate with a BS Degree, 2 years audit related experience in conducting risk-based information technology and security audits and project cyber security reviews. This role will support independent assessments of Information Technology and Security environment, risk management, and other objectives as needed. The role is responsible for determining the sufficiency of management's controls and activities related to the management of regulatory, operational, and strategic risks and presenting recommendations for improvements to the engagement team. Qualifications [Preferred] Consulting and/or accounting firm experience. [Preferred] Experience in Financial Services/Security Industry and working with regulations such as Regulation Systems Compliance and Integrity (Reg SCI). [Preferred] Experience using the principles, practices, and techniques involved in conducting audits in accordance with the requirements set forth in the International Standards for the Professional Practice of Internal Auditing published by the Institute of Internal Auditors (IIA). Technical Skills: [Required] Microsoft Office applications [Preferred] Familiarity with security tools such as: CyberArk, Splunk, SailPoint [Preferred] Familiarity with change management tools such as: ServiceNow, Jira, Confluence, GitHub [Preferred] Familiarity with databases such as: Oracle, DB2, SQL [Preferred] Familiarity with cloud based solutions: AWS, Workday [Preferred] Proficiency using Archer or other audit or Governance Risk and Compliance (GRC) software [Required] Bachelor's degree [Required] 2+ years of experience (audit-related) in conducting risk-based Information Technology and Security audits and projects, cyber security reviews, and internal audits.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking an IT Service Management Associate with strong CMDB and ServiceNow experience. Candidate will be responsible for managing the population of the ServiceNow Configuration Management Database (CMDB) utilizing automated discovery and other data import methods. As a member of the Service Management team, this person is primarily responsible for designing, configuring, implementing and maintaining the automated CMDB population and reconciliation processes, but will also provide support for other ITSM processes. This position will also work with leadership to provide the skills, knowledge and experience from a technology perspective to formulate solutions that will not only address project requirements but also ensure the solution compliments or fits with existing and future services. Responsibilities: Manages and improves ServiceNow System onboarding and modelling Provides governance to ensure the integrity of the Configuration Management Database Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Enable tracking of cloud/virtual inventory Define identification and reconciliation rules Create/update/remove identification and reconciliation rules Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out. Produces management information, including KPIs and status reports, with an operational and a management focus Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward Qualifications: 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Ability to work across functional areas to drive continuous improvement Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards Be customer focused and goal oriented with keen attention to detail ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management General knowledge and familiarity with networking, mainframes, Servers, Scripting, databases Strong verbal and written communication skills, problem solving skills Strong Excel and PowerPoint skills required BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred ITIL Certified (Foundation+)
20/01/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking an IT Service Management Associate with strong CMDB and ServiceNow experience. Candidate will be responsible for managing the population of the ServiceNow Configuration Management Database (CMDB) utilizing automated discovery and other data import methods. As a member of the Service Management team, this person is primarily responsible for designing, configuring, implementing and maintaining the automated CMDB population and reconciliation processes, but will also provide support for other ITSM processes. This position will also work with leadership to provide the skills, knowledge and experience from a technology perspective to formulate solutions that will not only address project requirements but also ensure the solution compliments or fits with existing and future services. Responsibilities: Manages and improves ServiceNow System onboarding and modelling Provides governance to ensure the integrity of the Configuration Management Database Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Enable tracking of cloud/virtual inventory Define identification and reconciliation rules Create/update/remove identification and reconciliation rules Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out. Produces management information, including KPIs and status reports, with an operational and a management focus Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward Qualifications: 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Ability to work across functional areas to drive continuous improvement Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards Be customer focused and goal oriented with keen attention to detail ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management General knowledge and familiarity with networking, mainframes, Servers, Scripting, databases Strong verbal and written communication skills, problem solving skills Strong Excel and PowerPoint skills required BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred ITIL Certified (Foundation+)
*We are unable to sponsor for this 1+ year contract role* Prestigious Financial Institution is currently seeking a Configuration Management Specialist with strong CMDB experience. Candidate will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs. Responsibilities: Maintain, configure, control and own all Configuration Management functions for the Configuration Management team. Qualifications: Experience with ServiceNow Understanding business applications and their functionality in the ITIL model Comprehension of and the ability to communicate and implement the ITIL CMDB model Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations Comprehension of the ServiceNow CSDM model Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)
20/01/2025
Project-based
*We are unable to sponsor for this 1+ year contract role* Prestigious Financial Institution is currently seeking a Configuration Management Specialist with strong CMDB experience. Candidate will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs. Responsibilities: Maintain, configure, control and own all Configuration Management functions for the Configuration Management team. Qualifications: Experience with ServiceNow Understanding business applications and their functionality in the ITIL model Comprehension of and the ability to communicate and implement the ITIL CMDB model Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations Comprehension of the ServiceNow CSDM model Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking an Information Technology Internal Auditor. Candidate will support independent assessments of the Information Technology and Security environment, risk management, and other objectives as needed. The role is responsible for determining the sufficiency of management's controls and activities related to the management of regulatory, operational, and strategic risks and presenting recommendations for improvements to the engagement team. Responsibilities: Support the team on delivery of assigned audits within the annual audit plan. Support the team confirming a professional auditee experience. Owning the audit quality, accuracy of results, and delivery in a timely manner. Proactively identify regulatory, operational, and/or strategic risks to the organization and bring them to your engagement team. Evaluate exceptions or inefficient practices for root causes and propose advice and recommendations for achievable solutions. Leading audits related to organization changes including business requirements definitions, technology implementations (eg, change management, security), engagement and alignment of change initiatives to business objectives. Maintaining an understanding of policies, procedures, standards, and supporting technologies, and educating staff accordingly, to effectively identify potential risks and alternatives to mitigate risk exposure leveraging leading practices. Ability to understand professional principles and standards (eg, AICPA, IIA IPPF, COBIT, NIST CSF) and the relevancy to risk management and impact on policies and procedures. In addition, leveraging these principles and standards to test and evaluate corporate risk management processes and control. Keeping current on best practices and emerging risks within the financial services industry and making recommendations for improvements as necessary. Qualifications Ability to communicate clearly and effectively, both orally and in writing, including the ability to handle potentially sensitive situations and discussions. Strong problem solving and analytical capabilities. Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports. Ability to work independently or as part of a team, prioritizing multiple audit assignments to simultaneously complete each in a timely fashion. [Preferred] Experience working in a complex, fast paced environment. [Preferred] Consulting and/or accounting firm experience. [Preferred] Experience in Financial Services/Security Industry and working with regulations such as Regulation Systems Compliance and Integrity (Reg SCI). [Preferred] Experience using the principles, practices, and techniques involved in conducting audits in accordance with the requirements set forth in the International Standards for the Professional Practice of Internal Auditing published by the Institute of Internal Auditors (IIA). [Required] Microsoft Office applications [Preferred] Familiarity with security tools such as: CyberArk, Splunk, SailPoint [Preferred] Familiarity with change management tools such as: ServiceNow, Jira, Confluence, GitHub [Preferred] Familiarity with databases such as: Oracle, DB2, SQL [Preferred] Familiarity with cloud based solutions: AWS, Workday [Preferred] Proficiency using Archer or other audit or Governance Risk and Compliance (GRC) software Education: [Required] Bachelors degree (or equivalent) in Information Technology, Computer Science, Computer Engineering, Accounting, Finance, Business Administration, or related field. [Required] 2+ years of experience (audit-related) in conducting risk-based Information Technology and Security audits and projects, cyber security reviews, and internal audits. [Preferred] Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certification in Risk Management Assurance (CRMA), Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or equivalent.
20/01/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking an Information Technology Internal Auditor. Candidate will support independent assessments of the Information Technology and Security environment, risk management, and other objectives as needed. The role is responsible for determining the sufficiency of management's controls and activities related to the management of regulatory, operational, and strategic risks and presenting recommendations for improvements to the engagement team. Responsibilities: Support the team on delivery of assigned audits within the annual audit plan. Support the team confirming a professional auditee experience. Owning the audit quality, accuracy of results, and delivery in a timely manner. Proactively identify regulatory, operational, and/or strategic risks to the organization and bring them to your engagement team. Evaluate exceptions or inefficient practices for root causes and propose advice and recommendations for achievable solutions. Leading audits related to organization changes including business requirements definitions, technology implementations (eg, change management, security), engagement and alignment of change initiatives to business objectives. Maintaining an understanding of policies, procedures, standards, and supporting technologies, and educating staff accordingly, to effectively identify potential risks and alternatives to mitigate risk exposure leveraging leading practices. Ability to understand professional principles and standards (eg, AICPA, IIA IPPF, COBIT, NIST CSF) and the relevancy to risk management and impact on policies and procedures. In addition, leveraging these principles and standards to test and evaluate corporate risk management processes and control. Keeping current on best practices and emerging risks within the financial services industry and making recommendations for improvements as necessary. Qualifications Ability to communicate clearly and effectively, both orally and in writing, including the ability to handle potentially sensitive situations and discussions. Strong problem solving and analytical capabilities. Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports. Ability to work independently or as part of a team, prioritizing multiple audit assignments to simultaneously complete each in a timely fashion. [Preferred] Experience working in a complex, fast paced environment. [Preferred] Consulting and/or accounting firm experience. [Preferred] Experience in Financial Services/Security Industry and working with regulations such as Regulation Systems Compliance and Integrity (Reg SCI). [Preferred] Experience using the principles, practices, and techniques involved in conducting audits in accordance with the requirements set forth in the International Standards for the Professional Practice of Internal Auditing published by the Institute of Internal Auditors (IIA). [Required] Microsoft Office applications [Preferred] Familiarity with security tools such as: CyberArk, Splunk, SailPoint [Preferred] Familiarity with change management tools such as: ServiceNow, Jira, Confluence, GitHub [Preferred] Familiarity with databases such as: Oracle, DB2, SQL [Preferred] Familiarity with cloud based solutions: AWS, Workday [Preferred] Proficiency using Archer or other audit or Governance Risk and Compliance (GRC) software Education: [Required] Bachelors degree (or equivalent) in Information Technology, Computer Science, Computer Engineering, Accounting, Finance, Business Administration, or related field. [Required] 2+ years of experience (audit-related) in conducting risk-based Information Technology and Security audits and projects, cyber security reviews, and internal audits. [Preferred] Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certification in Risk Management Assurance (CRMA), Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or equivalent.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Cloud Automation and Tools Software Engineer with strong Python/PowerShell automation experience. Candidate will be part of a small Innovation team of Engineers that will collaborate with stakeholders, partner teams, and Solutions Architects to research and engineer emerging technologies as part of a comprehensive requirements-driven solution design. Candidate will be developing technology engineering requirements and working on Proof-of-Concept and laboratory testing efforts using modern approaches to process and automation. Candidate will build/deploy/document/manage Lab environments within On-Prem/Cloud Datacenters to be used for Proof-of-Concepts and rapid prototyping. In this engineering role, you will use your technology background to evaluate emerging technologies and help OTSI Leadership make informed decisions on changes to the Technology Roadmap. Responsibilities: Engineer and maintain Lab environments in Public Cloud and the Data Centers using Infrastructure as Code techniques Collaborate with Engineering, Architecture and Cloud Platform Engineering teams to evaluate, document, and demonstrate Proof of Concepts for infrastructure, application and services that impact the Technology Roadmap Document Technology design decisions and conduct Technology assessments as part of a centralized Demand Management process within IT Apply your expertise in compute, storage, database, server-less, monitoring, microservices, and event management to pilot new/innovative solutions to business problems Find opportunities to improve existing infrastructure architecture to improve performance, support, scalability, reliability, and security Incorporate security best practices, Identity and Access Management, and encryption mechanisms for data protection Develop automation scripts and processes to streamline routine tasks such as scaling, patching, backup, and recovery Create and maintain operational documentation, runbooks, and Standard Operating Procedures (SOPs) for the Lab environments that will be used to validate assumptions within high level Solution Designs Qualifications: Ability to think strategically and map architectural decisions/recommendations to business needs Advanced problem-solving skills and logical approach to solving problems [Required] Ability to develop tools and automate tasks using Scripting languages such as Python, PowerShell, Bash, PERL, Ruby, etc [Preferred] Experience with DevOps tools, eg Terraform, Ansible, Jenkins, Kubernetes, Helm and CI/CD pipeline etc. [Preferred] Experience with distributed message brokers Kafka, RabbitMQ, ActiveMQ, Amazon Kinesis, etc. Technical Skills: In depth knowledge of on-premises, cloud and hybrid networking concepts Knowledge of Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, or Azure Resource Manager Knowledge of containerization technologies like Docker and orchestration tools like Kubernetes [Preferred] Familiarity with security standards such as the NIST CSF Education and/or Experience: [Preferred] Bachelor's or master's degree in computer science related degree or equivalent experience [Required] 7+ years of experience as a System or Cloud Engineer with hands on implementation, security, and standards experience within a hybrid technology environment [Required] 3+ years of experience contributing to the architecture of Cloud and On-Prem Solutions Certificates or Licenses: [Preferred] Cloud computing certification such as AWS Solutions Architect Associate, Azure Administrator or something similar [Desired] Technical Security Certifications such as AWS Certified Security, Microsoft Azure Security Engineer or something similar [Desired] CCNA, Network+ or other relevant Networking certifications
20/01/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Cloud Automation and Tools Software Engineer with strong Python/PowerShell automation experience. Candidate will be part of a small Innovation team of Engineers that will collaborate with stakeholders, partner teams, and Solutions Architects to research and engineer emerging technologies as part of a comprehensive requirements-driven solution design. Candidate will be developing technology engineering requirements and working on Proof-of-Concept and laboratory testing efforts using modern approaches to process and automation. Candidate will build/deploy/document/manage Lab environments within On-Prem/Cloud Datacenters to be used for Proof-of-Concepts and rapid prototyping. In this engineering role, you will use your technology background to evaluate emerging technologies and help OTSI Leadership make informed decisions on changes to the Technology Roadmap. Responsibilities: Engineer and maintain Lab environments in Public Cloud and the Data Centers using Infrastructure as Code techniques Collaborate with Engineering, Architecture and Cloud Platform Engineering teams to evaluate, document, and demonstrate Proof of Concepts for infrastructure, application and services that impact the Technology Roadmap Document Technology design decisions and conduct Technology assessments as part of a centralized Demand Management process within IT Apply your expertise in compute, storage, database, server-less, monitoring, microservices, and event management to pilot new/innovative solutions to business problems Find opportunities to improve existing infrastructure architecture to improve performance, support, scalability, reliability, and security Incorporate security best practices, Identity and Access Management, and encryption mechanisms for data protection Develop automation scripts and processes to streamline routine tasks such as scaling, patching, backup, and recovery Create and maintain operational documentation, runbooks, and Standard Operating Procedures (SOPs) for the Lab environments that will be used to validate assumptions within high level Solution Designs Qualifications: Ability to think strategically and map architectural decisions/recommendations to business needs Advanced problem-solving skills and logical approach to solving problems [Required] Ability to develop tools and automate tasks using Scripting languages such as Python, PowerShell, Bash, PERL, Ruby, etc [Preferred] Experience with DevOps tools, eg Terraform, Ansible, Jenkins, Kubernetes, Helm and CI/CD pipeline etc. [Preferred] Experience with distributed message brokers Kafka, RabbitMQ, ActiveMQ, Amazon Kinesis, etc. Technical Skills: In depth knowledge of on-premises, cloud and hybrid networking concepts Knowledge of Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, or Azure Resource Manager Knowledge of containerization technologies like Docker and orchestration tools like Kubernetes [Preferred] Familiarity with security standards such as the NIST CSF Education and/or Experience: [Preferred] Bachelor's or master's degree in computer science related degree or equivalent experience [Required] 7+ years of experience as a System or Cloud Engineer with hands on implementation, security, and standards experience within a hybrid technology environment [Required] 3+ years of experience contributing to the architecture of Cloud and On-Prem Solutions Certificates or Licenses: [Preferred] Cloud computing certification such as AWS Solutions Architect Associate, Azure Administrator or something similar [Desired] Technical Security Certifications such as AWS Certified Security, Microsoft Azure Security Engineer or something similar [Desired] CCNA, Network+ or other relevant Networking certifications
*This is a 6 month contract to hire CTH role, not a straight contract, only candidates that want to convert a permanent employee will be considered* Prestigious Financial Institution is currently seeking a ITIL Service Management Associate with strong ServiceNow experience. Candidate will be responsible for the review and streamline the existing Service Request catalog. Candidate will develop and implement ServiceNow Employee Center utilizing the streamlined catalog. Responsibilities: Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Drive continuous improvement through trend reporting analysis and metrics management Continually work towards making improvements to the processes and corresponding ITSM modules Coordinate with other ITIL Process Owners Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
20/01/2025
*This is a 6 month contract to hire CTH role, not a straight contract, only candidates that want to convert a permanent employee will be considered* Prestigious Financial Institution is currently seeking a ITIL Service Management Associate with strong ServiceNow experience. Candidate will be responsible for the review and streamline the existing Service Request catalog. Candidate will develop and implement ServiceNow Employee Center utilizing the streamlined catalog. Responsibilities: Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Drive continuous improvement through trend reporting analysis and metrics management Continually work towards making improvements to the processes and corresponding ITSM modules Coordinate with other ITIL Process Owners Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a CMDB Service Management - SME. This will be the subject matter expert on CMDB/CMS data models, Automated Discovery, and configuration management. This SME will be responsible for managing the population of ServiceNow configuration management CMDB. Responsibilities: Manages and improves ServiceNow System onboarding and modelling Provides governance to ensure the integrity of the Configuration Management Database Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Enable tracking of cloud/virtual inventory Define identification and reconciliation rules Create/update/remove identification and reconciliation rules Produces management information, including KPIs and status reports, with an operational and a management focus Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward Qualifications: BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management
20/01/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a CMDB Service Management - SME. This will be the subject matter expert on CMDB/CMS data models, Automated Discovery, and configuration management. This SME will be responsible for managing the population of ServiceNow configuration management CMDB. Responsibilities: Manages and improves ServiceNow System onboarding and modelling Provides governance to ensure the integrity of the Configuration Management Database Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Enable tracking of cloud/virtual inventory Define identification and reconciliation rules Create/update/remove identification and reconciliation rules Produces management information, including KPIs and status reports, with an operational and a management focus Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward Qualifications: BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a ServiceNow Jira Analyst. Candidate will provide expertise in implementing and supporting various third-party software packages in support of clearing and enterprise business systems. The candidate must be able to solve problems creatively, communicate effectively, and proactively engage in technical recommendations to help achieve objectives. This role requires some experience in Agile frameworks with practical experience in an Agile role at either the program or team levels with demonstrated ability to adopt agile principles, mindset, and methodologies. This role will coach team members and advise teams, product owners, and business stakeholders on agile practices. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: [Required] Foundational understanding of Agile and scaling Agile practices for multiple teams [Required] Demonstrated experience using planning and project management tools like Jira & Confluence [Required] 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development [Required] A creative, technical expert who possesses business acumen to help create innovative and modern products for our users [Required] A leader who will develop customer-focused and innovative solutions to complex problems inspiring stakeholders and supporting a robust product strategy [Required] Strong presentation and communication skills [Required] Strong analytical skills with an interest in designing innovative solutions [Required] Strong written and verbal communication skills are critical, including the ability to discuss technical concepts with non-technical personnel [Required] Project planning tools like MS Project, ServiceNow or Jira Plans [Required] ServiceNow platform experience [Required] Confluence administration and Jira reporting are preferred [Required] Basic understanding of IT infrastructure and IT systems design [Preferred] Familiarity within a ticketing system such as ServiceNow [Required] Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset [Required] 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach [Required] 1-3 years working as a business or system analyst (BA/SA) [Required] BS degree in Computer Science, similar technical field, or equivalent practical experience [Preferred]other low-code/COTS implementation certifications are desired
18/01/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a ServiceNow Jira Analyst. Candidate will provide expertise in implementing and supporting various third-party software packages in support of clearing and enterprise business systems. The candidate must be able to solve problems creatively, communicate effectively, and proactively engage in technical recommendations to help achieve objectives. This role requires some experience in Agile frameworks with practical experience in an Agile role at either the program or team levels with demonstrated ability to adopt agile principles, mindset, and methodologies. This role will coach team members and advise teams, product owners, and business stakeholders on agile practices. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: [Required] Foundational understanding of Agile and scaling Agile practices for multiple teams [Required] Demonstrated experience using planning and project management tools like Jira & Confluence [Required] 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development [Required] A creative, technical expert who possesses business acumen to help create innovative and modern products for our users [Required] A leader who will develop customer-focused and innovative solutions to complex problems inspiring stakeholders and supporting a robust product strategy [Required] Strong presentation and communication skills [Required] Strong analytical skills with an interest in designing innovative solutions [Required] Strong written and verbal communication skills are critical, including the ability to discuss technical concepts with non-technical personnel [Required] Project planning tools like MS Project, ServiceNow or Jira Plans [Required] ServiceNow platform experience [Required] Confluence administration and Jira reporting are preferred [Required] Basic understanding of IT infrastructure and IT systems design [Preferred] Familiarity within a ticketing system such as ServiceNow [Required] Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset [Required] 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach [Required] 1-3 years working as a business or system analyst (BA/SA) [Required] BS degree in Computer Science, similar technical field, or equivalent practical experience [Preferred]other low-code/COTS implementation certifications are desired