IT Support Team Leader Derby Permanent £35,000 - £40,000 (DOE) IT Support Team Leader needed for a permanent position in Derby. Start ideally April/May 2025. A chance to join an established IT Management Services provider (MSP) looking for a hands on IT Team Leader to manage a small team of IT Support Engineers. Must be willing to participate in the 'on-call' team shift rota - typically one Saturday per month. Working from the Derby office 4 days/week with the option to work 1 day/week remotely from home (WFH): Leading, mentoring + coaching a small team of 1st/2nd Line IT Support Engineers. Supporting a range of customer IT environments including: IT infrastructure, MS 365, Windows, Servers, Desktops, Storage, Networks, Data, Switches, Routers, Telephony, Applications, SaaS/PaaS/laaS, Printers, Linux, Cloud (AWS/Azure). Trouble-shooting, diagnosing + resolving IT incidents and more complex IT tickets escalated from 1st/2nd Line Support Engineers. Ensuring consistently high standards of customer satisfaction + delivering to agreed service levels (SLAs). Supporting IT projects including installations, upgrades + migrations. Must hold a full UK Driving Licence + have your own vehicle. Any experience of working for IT Managed Service Providers or IT Support businesses would be helpful. An IT Certification would be advantageous: MCP, MCSA, MCSE, CCNA, CCNP, ITIL, ITSM, CompTIA. Benefits: £35-40k Salary (DOE) + 24 Days Holiday + BHs + day off on your Birthday + Hybrid (1 day/week WFH) + Overtime/On-Call Pay (x1.5T) + Health Care + Pension + Training & Career Development + More.
02/04/2025
Full time
IT Support Team Leader Derby Permanent £35,000 - £40,000 (DOE) IT Support Team Leader needed for a permanent position in Derby. Start ideally April/May 2025. A chance to join an established IT Management Services provider (MSP) looking for a hands on IT Team Leader to manage a small team of IT Support Engineers. Must be willing to participate in the 'on-call' team shift rota - typically one Saturday per month. Working from the Derby office 4 days/week with the option to work 1 day/week remotely from home (WFH): Leading, mentoring + coaching a small team of 1st/2nd Line IT Support Engineers. Supporting a range of customer IT environments including: IT infrastructure, MS 365, Windows, Servers, Desktops, Storage, Networks, Data, Switches, Routers, Telephony, Applications, SaaS/PaaS/laaS, Printers, Linux, Cloud (AWS/Azure). Trouble-shooting, diagnosing + resolving IT incidents and more complex IT tickets escalated from 1st/2nd Line Support Engineers. Ensuring consistently high standards of customer satisfaction + delivering to agreed service levels (SLAs). Supporting IT projects including installations, upgrades + migrations. Must hold a full UK Driving Licence + have your own vehicle. Any experience of working for IT Managed Service Providers or IT Support businesses would be helpful. An IT Certification would be advantageous: MCP, MCSA, MCSE, CCNA, CCNP, ITIL, ITSM, CompTIA. Benefits: £35-40k Salary (DOE) + 24 Days Holiday + BHs + day off on your Birthday + Hybrid (1 day/week WFH) + Overtime/On-Call Pay (x1.5T) + Health Care + Pension + Training & Career Development + More.
The Opportunity: My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team in a unique split role - 50% working directly with a high-security client, on-site in Plymouth, 50% supporting multiple MSP customers remotely and on-site. This is a fantastic opportunity for an IT professional from a single IT environment looking to gain hands-on experience in a fast-paced MSP setting or an established MSP Engineer seeking their next challenge at a leading, regional MSP. You'll gain exposure to a diverse range of technologies, clients and security-focused environments; whilst developing your skills in a role that combines technical expertise, problem-solving and client engagement. Skills and Experience: 2+ years' experience in a similar helpdesk or IT environment within a 2nd Line role essential Experience working for an MSP is essential Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN) Experience with onsite/offsite backup products and storage (including cloud storage) VMWare/Hyper-V knowledge Working within an ITIL environment., preferably holding a current qualification Technical qualifications such as CompTIA+, Network + would be advantageous Experience of Agile methodologies would an advantage Ability to work under pressure and manage multiple projects Excellent customer service skills A full driving licence (access to a vehicle is not required, but beneficial) Please contact John Noonan here at ISR to learn more about our exciting, industry-leading client based in the Devon area and their ongoing growth plans
01/04/2025
Full time
The Opportunity: My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team in a unique split role - 50% working directly with a high-security client, on-site in Plymouth, 50% supporting multiple MSP customers remotely and on-site. This is a fantastic opportunity for an IT professional from a single IT environment looking to gain hands-on experience in a fast-paced MSP setting or an established MSP Engineer seeking their next challenge at a leading, regional MSP. You'll gain exposure to a diverse range of technologies, clients and security-focused environments; whilst developing your skills in a role that combines technical expertise, problem-solving and client engagement. Skills and Experience: 2+ years' experience in a similar helpdesk or IT environment within a 2nd Line role essential Experience working for an MSP is essential Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN) Experience with onsite/offsite backup products and storage (including cloud storage) VMWare/Hyper-V knowledge Working within an ITIL environment., preferably holding a current qualification Technical qualifications such as CompTIA+, Network + would be advantageous Experience of Agile methodologies would an advantage Ability to work under pressure and manage multiple projects Excellent customer service skills A full driving licence (access to a vehicle is not required, but beneficial) Please contact John Noonan here at ISR to learn more about our exciting, industry-leading client based in the Devon area and their ongoing growth plans
Job Title: Service Desk Engineer Location: Hybrid working (Client based in Barlborough) Contract: Permanent Full Time Weekly Shift Rota: Early: 8:00am - 4:30pm and Late: 9:30am - 6:00pm Overview: Our client, a provider of IT support services to businesses, is seeking an experienced Service Desk Engineer to deliver technical support to their customers in a service desk environment. The ideal candidate should have a strong technical background to ensure that issues are resolved quickly and effectively. Support will mostly be provided remotely; however, there may be occasions that require on-site visits. Key Responsibilities: Provide hardware, software, network, and application support to external customers Manage incident tickets through the Autotask system and ensure timely customer updates Resolve incidents in line with SLAs, escalating when necessary Enhance first-time fix resolution times and drive service improvement within the service desk Communicate effectively and promptly with customers Maintain accurate documentation in the centralised management database On-site support to resolve outages as needed to meet SLAs Continuously develop technical skills through training and hands-on experience Skills Required: Minimum 2 years of experience in a 1st or 2nd line service desk role Strong knowledge of Windows Server, VMware, SQL Server, Microsoft Windows, networking (LAN, WAN, VPN, wireless), Active Directory, and antivirus solutions Familiar with Microsoft 365, Exchange Online, conditional access, and multi-factor authentication (MFA) Knowledge of Firewalls (NAT/PAT/ACLs) and troubleshooting PC hardware/software Excellent communication and interpersonal skills. Benefits Package: Westfield Healthcare Flexible Working Arrangements Pension Scheme Employee Recognition Scheme Salary £26,000-28,0000 DOE We aim to respond to all applicants within 5 days - to avoid missing out, please apply today.
01/04/2025
Full time
Job Title: Service Desk Engineer Location: Hybrid working (Client based in Barlborough) Contract: Permanent Full Time Weekly Shift Rota: Early: 8:00am - 4:30pm and Late: 9:30am - 6:00pm Overview: Our client, a provider of IT support services to businesses, is seeking an experienced Service Desk Engineer to deliver technical support to their customers in a service desk environment. The ideal candidate should have a strong technical background to ensure that issues are resolved quickly and effectively. Support will mostly be provided remotely; however, there may be occasions that require on-site visits. Key Responsibilities: Provide hardware, software, network, and application support to external customers Manage incident tickets through the Autotask system and ensure timely customer updates Resolve incidents in line with SLAs, escalating when necessary Enhance first-time fix resolution times and drive service improvement within the service desk Communicate effectively and promptly with customers Maintain accurate documentation in the centralised management database On-site support to resolve outages as needed to meet SLAs Continuously develop technical skills through training and hands-on experience Skills Required: Minimum 2 years of experience in a 1st or 2nd line service desk role Strong knowledge of Windows Server, VMware, SQL Server, Microsoft Windows, networking (LAN, WAN, VPN, wireless), Active Directory, and antivirus solutions Familiar with Microsoft 365, Exchange Online, conditional access, and multi-factor authentication (MFA) Knowledge of Firewalls (NAT/PAT/ACLs) and troubleshooting PC hardware/software Excellent communication and interpersonal skills. Benefits Package: Westfield Healthcare Flexible Working Arrangements Pension Scheme Employee Recognition Scheme Salary £26,000-28,0000 DOE We aim to respond to all applicants within 5 days - to avoid missing out, please apply today.
