(Lead Service Designer - 6 months - hybrid Cardiff - 305 inside IR35)

Our client is seeking an experienced Service Designer to work on a hybrid basis, predominantly remote with some occasional travel to Cardiff

QUALIFICATIONS

Essential

? Educated to Master's level or equivalent qualification/experience

? Evidence of continuous professional development

? Practitioner of Agile working with multi-disciplinary teams.

Desirable

? Working knowledge of the NHS or the Health sector.

? Understanding and knowledge of health service terminology and information requirements.

? Knowledge of DHCW and how it supports the NHS

SKILLS AND EXPERIENCE

Experience

? Significant experience of working in a service designer role.

? Experience applying highly developed specialised knowledge, supported by pertinent theoretical knowledge and applicable practicalexperience, across a range of work methods and practices.

? Proven experience in the analysis and design development of digital systems.

? Experience in coaching and mentoring staff; specifically agile and multi-disciplinary teams.

? Experience of leading the delivery of complex service and product design projects

? Experience of delivering quality design work

? Understand supporting systems and organisational structures

? Experience of designing new services

? A strong understanding of user-centred design

? Experience of managing and leading teams

Skills and Attributes

? Ability to manage and motivate staff by contributing to and identifying training needs.

? Ability to learn and assess new technologies quickly, understanding their wider implications and where appropriate implementing them.

? Ability to organise own work and manage a team effectively.

? You bring a positive professional attitude, balancing proactivity with thoughtfulness and empathy

? Implement change management methodology within team environment.

? ability to analyse and resolve complex issues.

? In depth understanding of the information and service delivery needs of NHS Wales

? Ability to manage under pressure with excellent planning and organisational skills.

? The ability to synthesise research into concrete recommendations and communicate them to business audiences

? Ability to establish good working relationships

? Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

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