IT Support Team Leader

Derby

Permanent

£35,000 - £40,000 (DOE)

IT Support Team Leader needed for a permanent position in Derby. Start ideally April/May 2025.

A chance to join an established IT Management Services provider (MSP) looking for a hands on IT Team Leader to manage a small team of IT Support Engineers.

Must be willing to participate in the 'on-call' team shift rota - typically one Saturday per month.

Working from the Derby office 4 days/week with the option to work 1 day/week remotely from home (WFH):

• Leading, mentoring + coaching a small team of 1st/2nd Line IT Support Engineers.
• Supporting a range of customer IT environments including: IT infrastructure, MS 365, Windows, Servers, Desktops, Storage, Networks, Data, Switches, Routers, Telephony, Applications, SaaS/PaaS/laaS, Printers, Linux, Cloud (AWS/Azure).
• Trouble-shooting, diagnosing + resolving IT incidents and more complex IT tickets escalated from 1st/2nd Line Support Engineers.
• Ensuring consistently high standards of customer satisfaction + delivering to agreed service levels (SLAs).
• Supporting IT projects including installations, upgrades + migrations.
• Must hold a full UK Driving Licence + have your own vehicle.
• Any experience of working for IT Managed Service Providers or IT Support businesses would be helpful.
• An IT Certification would be advantageous: MCP, MCSA, MCSE, CCNA, CCNP, ITIL, ITSM, CompTIA.
• Benefits: £35-40k Salary (DOE) + 24 Days Holiday + BHs + day off on your Birthday + Hybrid (1 day/week WFH) + Overtime/On-Call Pay (x1.5T) + Health Care + Pension + Training & Career Development + More.