IT Service Delivery Analyst - HIRING ASAP

Start date: ASAP
Duration: 6-12 Months
Location: 2-3 days in Dublin office, 2-3 days working from home
Rate: €450 per day

Summary:

Our client requires a Service Delivery Analyst to join their team. This new role is required to support the Service delivery function for IT operations and work on improving and developing processes to enable better visibility and accountability across the Service delivery function. The role will be reporting into the IT Service Delivery manager.

Responsibilities

• Cost management - manage day to day purchasing and invoicing processes for IT services and monitor adherence to the annual budget.
• Collate and manage data sources for KPI reporting to ensure IT services health is visible and accurate. The Service Delivery Analyst is required to collaborate with internal technical resources for incident and problem management, produce and present regular reporting and trending to the IT leadership team and peers.
• Third Party Vendor engagement for I&O services. This will involve engaging with a range of vendors and understanding each contract and the SLA's which the supplier is expected to meet ensuring that they also adhere to the clients' Vendor mgmt. standards.
• Service delivery project management, process implementation and governance. As services are developed and improved it is expected that any proposed process modification or additional process are reviewed, aligned, and effectively communicated.
• Support the integration of cloud operation processes into the existing It service delivery processes.
• Build and maintain relationships with all IT units to ensure that IT service delivery goals are understood and delivered.
• Clear and precise communication up to management and across the IT teams to ensure IT services approach and status is clear to all.
• Contribute to and execute continuous improvement plans to ensure the clients' IT service delivery evolves and develops to meet the changing business needs.

Key Skills

• Honours Bachelor's Degree in IT/Data Analysis Finance or related fields
• Previous experience working in an analytical, reporting, or financial role.
• ITIL foundation certified (desirable)
• Excellent Time/Task management & strong communication skills with the ability to work with stakeholders up to senior leadership level.
• Proven ability to manage large volume activities, across multiple work streams.
• Strong cross team collaboration skills work with teams of different skill sets across technical, finance, project management, facilities, etc.
• Positive can-do attitude