Customer Solutions Design Specialist For this role candidates are required three days onsite in Bristol. About this role As a customer solutions design specialist in our UK Secure Design practice, you will be working as a trusted industry partner to our defence customer and cross-functionally supporting internal business units (Sales, Business, Technology, Security and Operations), key stakeholders and externally facing third party technology providers as part of and reporting into the practice manager. Underpinned by using robust ICT framework architecture, security principles, methodologies, industry best practices, and customer compliance polices. You will Independently execute a range of workstreams in the creation of end-to-end Unified Communication and Collaboration technical designs. Ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas. You will be part of an industry leading UK Secure Design team working closely with other architects, designers, technology experts, business managers and business analysts. Where you will bring your expertise and diverse experience to each challenge ensuring successful solution delivery across a vast variation in highly sensitive and unique opportunities and projects. You'll have the following responsibilities Capture detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies. Manage and recommend on the technical direction and helps determine the optimum solution design for customers. Manage the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap. Drive the improvement of design and delivery capabilities for end-to-end technical solutions. Manage customer solution design engagement and statement of work creation, including any 3rd party deliverables. Facilitate the development of strong customer relationships at the senior level through providing specialist service design expertise and influencing the customer's service strategy and operational decisions. Drive consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity. Undertake customer migration planning and implementation. Coordinate impact assessments and design documentation updates. Resolve complex solution and service issues, leads root cause analysis, troubleshooting and escalation. Pursue the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies. Ensure the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design. Mentor other customer solution designers, helping to improve the team's abilities by acting as a technical resource. Champion, continuously develop and share with team knowledge on emerging trends and changes in customer solution design. You'll have the following skills & experience Hold UKSV SC or Developed Vetting clearance. Comprehensive knowledge and experience of on premise and cloud unified communication technology architecture disciplines: o Fixed voice telecommunications (PBX, carrier class VoIP/IPT and SIP) o Video conferencing o Enterprise mobility (4-5G, EMM, MDM) o PaaS, SaaS Unified and telecommunications solutions Comprehensive knowledge and experience of telecommunication vendor technologies, solutions, and products (ie, Cisco, Juniper, Ericsson, Nokia, F5 and Palo Alto). Comprehensive knowledge and hands on experience in designing, configuring, testing, and commissioning complex unified communication technologies. Preferably have the following professional training and/or accreditations o Cisco technologies (CCNP Collaboration) o Ribbon technologies (SBC-ISP) o Blackberry technologies (BSIP) o VMware technologies (VCP-EUC) and any one of these: o Avaya technologies (ACIS) o Atos technologies (STI) o VMware technologies (VCTA) o Any other industry COTS unified communication technologies Proven commercial awareness to ensure CAPEX/OPEX costings of a proposed changed meets customer requirements. Experience of identifying risks, impact, mitigation, and problem-solving in complex unified communication solutions. Experienced in communicating complex unified communication technologies to key stakeholders with varying technical knowledge. Experienced in working within highly sensitive (T3) HM Government departments or agencies environments. Preferably working knowledge and experience in HMG MoD compliance and security policies. Self-starter who can work independently with minimal support and guidance.
02/04/2025
Project-based
Customer Solutions Design Specialist For this role candidates are required three days onsite in Bristol. About this role As a customer solutions design specialist in our UK Secure Design practice, you will be working as a trusted industry partner to our defence customer and cross-functionally supporting internal business units (Sales, Business, Technology, Security and Operations), key stakeholders and externally facing third party technology providers as part of and reporting into the practice manager. Underpinned by using robust ICT framework architecture, security principles, methodologies, industry best practices, and customer compliance polices. You will Independently execute a range of workstreams in the creation of end-to-end Unified Communication and Collaboration technical designs. Ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas. You will be part of an industry leading UK Secure Design team working closely with other architects, designers, technology experts, business managers and business analysts. Where you will bring your expertise and diverse experience to each challenge ensuring successful solution delivery across a vast variation in highly sensitive and unique opportunities and projects. You'll have the following responsibilities Capture detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies. Manage and recommend on the technical direction and helps determine the optimum solution design for customers. Manage the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap. Drive the improvement of design and delivery capabilities for end-to-end technical solutions. Manage customer solution design engagement and statement of work creation, including any 3rd party deliverables. Facilitate the development of strong customer relationships at the senior level through providing specialist service design expertise and influencing the customer's service strategy and operational decisions. Drive consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity. Undertake customer migration planning and implementation. Coordinate impact assessments and design documentation updates. Resolve complex solution and service issues, leads root cause analysis, troubleshooting and escalation. Pursue the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies. Ensure the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design. Mentor other customer solution designers, helping to improve the team's abilities by acting as a technical resource. Champion, continuously develop and share with team knowledge on emerging trends and changes in customer solution design. You'll have the following skills & experience Hold UKSV SC or Developed Vetting clearance. Comprehensive knowledge and experience of on premise and cloud unified communication technology architecture disciplines: o Fixed voice telecommunications (PBX, carrier class VoIP/IPT and SIP) o Video conferencing o Enterprise mobility (4-5G, EMM, MDM) o PaaS, SaaS Unified and telecommunications solutions Comprehensive knowledge and experience of telecommunication vendor technologies, solutions, and products (ie, Cisco, Juniper, Ericsson, Nokia, F5 and Palo Alto). Comprehensive knowledge and hands on experience in designing, configuring, testing, and commissioning complex unified communication technologies. Preferably have the following professional training and/or accreditations o Cisco technologies (CCNP Collaboration) o Ribbon technologies (SBC-ISP) o Blackberry technologies (BSIP) o VMware technologies (VCP-EUC) and any one of these: o Avaya technologies (ACIS) o Atos technologies (STI) o VMware technologies (VCTA) o Any other industry COTS unified communication technologies Proven commercial awareness to ensure CAPEX/OPEX costings of a proposed changed meets customer requirements. Experience of identifying risks, impact, mitigation, and problem-solving in complex unified communication solutions. Experienced in communicating complex unified communication technologies to key stakeholders with varying technical knowledge. Experienced in working within highly sensitive (T3) HM Government departments or agencies environments. Preferably working knowledge and experience in HMG MoD compliance and security policies. Self-starter who can work independently with minimal support and guidance.
Senior Platform Engineer - In-depth experience and understanding of Observability and SRE Practices Permanent Hybrid - London, flexible working, generally 1-2 days per week onsite in London Bridge About GlobalLogic GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution - helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services. At GlobalLogic are seeking an experienced and senior level Platform Engineering leader with a hands-on engineering background and an in-depth experience and understanding of Observability and SRE Practices. In this role you will need to be able to articulate the business benefits that Observability and SRE provide to our clients and take on the responsibility of handling client engagements from both technical and business perspectives, whilst taking ownership of client engagements from technical perspective and supporting technical pre-sales activities. Skills/Experience: Observability and SRE Practices: In-depth understanding of observability and Site Reliability Engineering practices. Familiarity with tools in the LGTM stack (Loki, Grafana, Tempo, Mimir) or equivalent observability platforms. Containerisation: Strong experience building and managing containerised applications, effectively leveraging container orchestration platforms such as Kubernetes. Cloud Expertise: Demonstrable ability to architect and implement solutions in AWS (experience with Azure or GCP is a bonus). Infrastructure as Code: Extensive experience with HashiCorp Terraform (or similar tools like Pulumi or AWS CloudFormation) for managing cloud infrastructure at scale. CI/CD Pipelines: Hands-on experience designing and implementing robust Continuous Integration and Continuous Deployment/Delivery pipelines. Programming and Automation: Proficiency in Scripting or programming languages like Python, Go, or Bash for automating workflows and extending platform capabilities. Responsibilities: Client Engagements: Take ownership of client engagements from technical and business perspectives, ensuring successful delivery and fostering strong client relationships. Technical Pre-Sales: Support technical pre-sales activities, including understanding customer requirements, developing proposals, and crafting Statements of Work (SoWs). Capability Building: Contribute to building GlobalLogic's global delivery capability to support customers and partners effectively. Hands-On Contribution: Provide hands-on technical guidance and validation during client projects to ensure high-quality delivery. Stakeholder Management: Manage stakeholders, identify new opportunities, and develop lasting client relationships. Team Mentorship: Foster team growth by mentoring and supporting team members, prioritising people-first leadership. Hiring and Scaling: Play an active role in the hiring process to ensure the team scales effectively with business growth and demand. Process Optimization: Evaluate and provide recommendations to improve existing business processes for optimal efficiency. What we offer at GlobalLogic Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally. Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today. Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way! High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.
01/04/2025
Full time
Senior Platform Engineer - In-depth experience and understanding of Observability and SRE Practices Permanent Hybrid - London, flexible working, generally 1-2 days per week onsite in London Bridge About GlobalLogic GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution - helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services. At GlobalLogic are seeking an experienced and senior level Platform Engineering leader with a hands-on engineering background and an in-depth experience and understanding of Observability and SRE Practices. In this role you will need to be able to articulate the business benefits that Observability and SRE provide to our clients and take on the responsibility of handling client engagements from both technical and business perspectives, whilst taking ownership of client engagements from technical perspective and supporting technical pre-sales activities. Skills/Experience: Observability and SRE Practices: In-depth understanding of observability and Site Reliability Engineering practices. Familiarity with tools in the LGTM stack (Loki, Grafana, Tempo, Mimir) or equivalent observability platforms. Containerisation: Strong experience building and managing containerised applications, effectively leveraging container orchestration platforms such as Kubernetes. Cloud Expertise: Demonstrable ability to architect and implement solutions in AWS (experience with Azure or GCP is a bonus). Infrastructure as Code: Extensive experience with HashiCorp Terraform (or similar tools like Pulumi or AWS CloudFormation) for managing cloud infrastructure at scale. CI/CD Pipelines: Hands-on experience designing and implementing robust Continuous Integration and Continuous Deployment/Delivery pipelines. Programming and Automation: Proficiency in Scripting or programming languages like Python, Go, or Bash for automating workflows and extending platform capabilities. Responsibilities: Client Engagements: Take ownership of client engagements from technical and business perspectives, ensuring successful delivery and fostering strong client relationships. Technical Pre-Sales: Support technical pre-sales activities, including understanding customer requirements, developing proposals, and crafting Statements of Work (SoWs). Capability Building: Contribute to building GlobalLogic's global delivery capability to support customers and partners effectively. Hands-On Contribution: Provide hands-on technical guidance and validation during client projects to ensure high-quality delivery. Stakeholder Management: Manage stakeholders, identify new opportunities, and develop lasting client relationships. Team Mentorship: Foster team growth by mentoring and supporting team members, prioritising people-first leadership. Hiring and Scaling: Play an active role in the hiring process to ensure the team scales effectively with business growth and demand. Process Optimization: Evaluate and provide recommendations to improve existing business processes for optimal efficiency. What we offer at GlobalLogic Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally. Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today. Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way! High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. Job Title: SAP HR/Payroll Consultant Clearance required: Yes they need at least BPSS clearance and SC if possible Location: Remote Job Description: Job spec with top 5 essential skills, desirable skills, and key responsibilities: What you'll do: The focus of the role is the enhancement and support of the existing SAP human capital management (HCM) solutions for a very large and prestigious client. As part of your work, you will: Be able to work in a multi supplier environment to deliver projects and resolve high priority Live Service issues Configure SAP for HCM solutions according to industry best practices Prepare quality documentation artefacts such as Solution Documents, Functional Specifications, WRICEFs, etc. Work within an experienced team, reporting to an Engagement Manager Be able to impact your work and provide estimates for its delivery Support and liaise closely with your corresponding client teams to resolve issues, provide solutions, and offer support to meet contractual obligations Have excellent communication and stakeholder management skills Be able to mentor and support the develop of your team You'll hone your expertise through frequent use of the systems, as well as training and guidance from our senior SAP consultants. You'll find this is an extremely dynamic role with opportunities to develop your functional expertise, as well as the client facing soft skills you need to excel in IT consulting. Key Technical Skills You will be: An experienced SAP HCM consultant who has gained experience from working through multiple project life cycles and in Live Support environments A team player with strong functional HCM knowledge (in Payroll, Personnel Admin., Time Mgmt., and Country Legal Changes) and broader technical awareness (in things such as Workflow, ABAP, BASIS, Security, Integration, etc.) Innovative and open minded in your thinking with a passion for change and dynamic working in a team providing a first-class service to our client Must have UK Payroll experience in current project good knowledge in end-to-end Payroll processing and Year end processing Expertise in writing Payroll PCR SCHEMA is a must. Good knowledge on interfaces to Third Party vendors. Ability to work independently and provide reliable solutions to customers. Other country Payroll experience would be an added advantage. Very good written verbal communication skills.
01/04/2025
Project-based
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. Job Title: SAP HR/Payroll Consultant Clearance required: Yes they need at least BPSS clearance and SC if possible Location: Remote Job Description: Job spec with top 5 essential skills, desirable skills, and key responsibilities: What you'll do: The focus of the role is the enhancement and support of the existing SAP human capital management (HCM) solutions for a very large and prestigious client. As part of your work, you will: Be able to work in a multi supplier environment to deliver projects and resolve high priority Live Service issues Configure SAP for HCM solutions according to industry best practices Prepare quality documentation artefacts such as Solution Documents, Functional Specifications, WRICEFs, etc. Work within an experienced team, reporting to an Engagement Manager Be able to impact your work and provide estimates for its delivery Support and liaise closely with your corresponding client teams to resolve issues, provide solutions, and offer support to meet contractual obligations Have excellent communication and stakeholder management skills Be able to mentor and support the develop of your team You'll hone your expertise through frequent use of the systems, as well as training and guidance from our senior SAP consultants. You'll find this is an extremely dynamic role with opportunities to develop your functional expertise, as well as the client facing soft skills you need to excel in IT consulting. Key Technical Skills You will be: An experienced SAP HCM consultant who has gained experience from working through multiple project life cycles and in Live Support environments A team player with strong functional HCM knowledge (in Payroll, Personnel Admin., Time Mgmt., and Country Legal Changes) and broader technical awareness (in things such as Workflow, ABAP, BASIS, Security, Integration, etc.) Innovative and open minded in your thinking with a passion for change and dynamic working in a team providing a first-class service to our client Must have UK Payroll experience in current project good knowledge in end-to-end Payroll processing and Year end processing Expertise in writing Payroll PCR SCHEMA is a must. Good knowledge on interfaces to Third Party vendors. Ability to work independently and provide reliable solutions to customers. Other country Payroll experience would be an added advantage. Very good written verbal communication skills.
SAP HR/Payroll Consultant Whitehall Resources are currently looking for a SAP HR/Payroll Consultant. This role requires the use of an FCSA umbrella company. The focus of the role is the enhancement and support of the existing SAP human capital management (HCM) solutions. Job Description: . Be able to work in a multi supplier environment to deliver projects and resolve high priority Live Service issues . Configure SAP for HCM solutions according to industry best practices . Prepare quality documentation artefacts such as Solution Documents, Functional Specifications, WRICEFs, etc. . Work within an experienced team, reporting to an Engagement Manager . Be able to impact your work and provide estimates for its delivery . Support and liaise closely with your corresponding client teams to resolve issues, provide solutions, and offer support to meet contractual obligations . Have excellent communication and stakeholder management skills . Be able to mentor and support the develop of your team Key Technical Skills . An experienced SAP HCM consultant who has gained experience from working through multiple project life cycles and in Live Support environments . A team player with strong functional HCM knowledge (in Payroll, Personnel Admin., Time Mgmt., and Country Legal Changes) and broader technical awareness (in things such as Workflow, ABAP, BASIS, Security, Integration, etc.) . Innovative and open minded in your thinking with a passion for change and dynamic working in a team providing a first-class service to our client . Must have UK Payroll experience in current project good knowledge in end-to-end Payroll processing and Year end processing . Expertise in writing Payroll PCR SCHEMA is a must. Good knowledge on interfaces to Third Party vendors. Ability to work independently and provide reliable solutions to customers. Other country Payroll experience would be an added advantage. . Very good written verbal communication skills. All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
01/04/2025
Project-based
SAP HR/Payroll Consultant Whitehall Resources are currently looking for a SAP HR/Payroll Consultant. This role requires the use of an FCSA umbrella company. The focus of the role is the enhancement and support of the existing SAP human capital management (HCM) solutions. Job Description: . Be able to work in a multi supplier environment to deliver projects and resolve high priority Live Service issues . Configure SAP for HCM solutions according to industry best practices . Prepare quality documentation artefacts such as Solution Documents, Functional Specifications, WRICEFs, etc. . Work within an experienced team, reporting to an Engagement Manager . Be able to impact your work and provide estimates for its delivery . Support and liaise closely with your corresponding client teams to resolve issues, provide solutions, and offer support to meet contractual obligations . Have excellent communication and stakeholder management skills . Be able to mentor and support the develop of your team Key Technical Skills . An experienced SAP HCM consultant who has gained experience from working through multiple project life cycles and in Live Support environments . A team player with strong functional HCM knowledge (in Payroll, Personnel Admin., Time Mgmt., and Country Legal Changes) and broader technical awareness (in things such as Workflow, ABAP, BASIS, Security, Integration, etc.) . Innovative and open minded in your thinking with a passion for change and dynamic working in a team providing a first-class service to our client . Must have UK Payroll experience in current project good knowledge in end-to-end Payroll processing and Year end processing . Expertise in writing Payroll PCR SCHEMA is a must. Good knowledge on interfaces to Third Party vendors. Ability to work independently and provide reliable solutions to customers. Other country Payroll experience would be an added advantage. . Very good written verbal communication skills. All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
Customer Success Manager Our client is searching for two Customer Success Managers to help manage and expand their Enterprise and Strategic customer accounts. Customer Success Managers are individual contributors, focused on on-boarding new business accounts and growing the client footprint through advocacy in the form of upsells within enterprise size accounts of more than 2,000 employees and ensuring that customers are successfully leveraging the client solutions across their organization. As a Customer Success Analyst, you will: Help support the management of the companies biggest and best clients across U.K. and Europe Work with clients on digital engagement on the platform and personally help manage renewals Support the customer journey and data strategy for each client and work closely with them to achieve this, providing appropriate project management and tracking. Work with customers to collate, store, analyse and present key data and information. Managing a change combining data, process and people transformational change A hands-on role is required to work with disparate and incomplete data sets manipulating data in Excel Configure the contract smart-on-boarding engine using Regular Expressions to identify and capture key meta data. Help run Business Reviews with clients and be responsible for building strong relationships Manage client strategy and support across the platform, to ensure they are using it to its full capability. Meet clients on-site as much as possible and is requested by the client Work directly with the head of Customer Success Technical Account Team Experience Evidence of project managing implementations with hands-on delivery of key tasks and data analytics. You will ideally have experience analysing large data and presenting this back to clients using tools like Excel or other BI tools, PowerBI and Tableau Knowledge of compute languages, pattern matching and regular expressions is an advantage. A self-starter that can educate yourself using online material and computer-based training You have experience managing customers and developing relationships. You have strong customer-facing experience and regularly meet clients.
31/03/2025
Full time
Customer Success Manager Our client is searching for two Customer Success Managers to help manage and expand their Enterprise and Strategic customer accounts. Customer Success Managers are individual contributors, focused on on-boarding new business accounts and growing the client footprint through advocacy in the form of upsells within enterprise size accounts of more than 2,000 employees and ensuring that customers are successfully leveraging the client solutions across their organization. As a Customer Success Analyst, you will: Help support the management of the companies biggest and best clients across U.K. and Europe Work with clients on digital engagement on the platform and personally help manage renewals Support the customer journey and data strategy for each client and work closely with them to achieve this, providing appropriate project management and tracking. Work with customers to collate, store, analyse and present key data and information. Managing a change combining data, process and people transformational change A hands-on role is required to work with disparate and incomplete data sets manipulating data in Excel Configure the contract smart-on-boarding engine using Regular Expressions to identify and capture key meta data. Help run Business Reviews with clients and be responsible for building strong relationships Manage client strategy and support across the platform, to ensure they are using it to its full capability. Meet clients on-site as much as possible and is requested by the client Work directly with the head of Customer Success Technical Account Team Experience Evidence of project managing implementations with hands-on delivery of key tasks and data analytics. You will ideally have experience analysing large data and presenting this back to clients using tools like Excel or other BI tools, PowerBI and Tableau Knowledge of compute languages, pattern matching and regular expressions is an advantage. A self-starter that can educate yourself using online material and computer-based training You have experience managing customers and developing relationships. You have strong customer-facing experience and regularly meet clients.
NO SPONSORSHIP Principal, Procurement Category Management SALARY: $155k-$182k max w/25% bonus LOCATION: CHICAGO, IL Hybrid, 3 days in office Mandatory Five day in office from Aug 4th-Sept 26th, 2025 Looking for a candidate to manage strategic vendor relationships. You will be developing strategies to reduce costs. IT vendor management, sourcing and procurement, evaluating support agreements, IT asset management, IT procurement Global IT scorecard analysis. You will be doing vendor selection negotiation issue resolution. Responsibilities: Implement sourcing strategies and define procurement plans for IT Hardware and other categories aligned to technology and business unit objectives and regulatory requirements. Promote/communicate procurement plans to internal stakeholders and to vendors, ensuring that it is well socialized and supported. Keep abreast of industry trends that have an impact on the IT sourcing strategy, through external advisory services, and good working relationships with existing and emerging strategic vendors used by the enterprise. Maintain and present market analysis to IT and business leaders regarding innovative product, solution and service opportunities. Work closely with stakeholders (IT, business, vendor management) to lead major sourcing programs. Drive the IT sourcing and procurement strategies for products, services and solutions. Identify cost-optimization opportunities across the company/globe and present a concise business case/plan to stakeholders. Create acquisition plans for large deals involving multiple vendors and internal stakeholders. Manage acquisition plans and RFx's escalating as required to adhere to timelines and effectively communicating changes in plan to internal and external stakeholders. Proactively seek ways to drive down the total cost of ownership through competition and vendor relationships. Identify and evaluate the best options for solutions, which may include acquisition of IT products, outsourcing or insourcing. Understand and adopt agile, pragmatic and fast-track principles into IT sourcing and procurement practices. Manage a comprehensive list of best-in-class vendors for bid processes developed by analysing industry trends and competitive positioning to ensure engagement and leverage of the most effective supply base. Negotiate contractual agreements with consistent commercial terms satisfying regulatory requirements per OCC policy Regularly interact with IT and business stakeholders to balance cost, risk and speed to ensure that the business can realize its objectives. Lead the negotiation strategy and negotiation team for IT contracts. Maintain an inventory of vendor spend by category (software, hardware, telecom, staff augmentation, services, etc.). Manage purchase order process to ensure timely delivery of all required IT items. Continuously update department policy and procedures, training guides and introduce process improvements Qualifications: Expert negotiation skills. Current knowledge of the global IT product and service market and trends. Successful track record in a mature procurement organization Advanced ability to influence and negotiate outcomes with stakeholders and vendors and to maintain collaborative relationships with them. Excellent verbal and written communication skills. Strong problem-solving and conflict resolution skills in vendor and internal customer relationship environments. Proven ability to discern when and how to escalate issues for resolution. Working knowledge of regulatory guidance pertaining to the financial services industry. Demonstrates integrity through actions. Technical Skills: Proficiency in MS Office, Sharepoint, ERP tools such as Oracle Fusion, Ariba or Coupa Minimum 10 years' experience in the following: Managing strategic vendor relationships and developing strategies that look to reduce overall cost or risk. IT vendor management and/or sourcing and procurement. Evaluating support agreements and the yearly true-up and demand management requirements. Leading IT negotiations Minimum 5 years' experience in the following: IT Asset management IT Hardware Procurement
28/03/2025
Full time
NO SPONSORSHIP Principal, Procurement Category Management SALARY: $155k-$182k max w/25% bonus LOCATION: CHICAGO, IL Hybrid, 3 days in office Mandatory Five day in office from Aug 4th-Sept 26th, 2025 Looking for a candidate to manage strategic vendor relationships. You will be developing strategies to reduce costs. IT vendor management, sourcing and procurement, evaluating support agreements, IT asset management, IT procurement Global IT scorecard analysis. You will be doing vendor selection negotiation issue resolution. Responsibilities: Implement sourcing strategies and define procurement plans for IT Hardware and other categories aligned to technology and business unit objectives and regulatory requirements. Promote/communicate procurement plans to internal stakeholders and to vendors, ensuring that it is well socialized and supported. Keep abreast of industry trends that have an impact on the IT sourcing strategy, through external advisory services, and good working relationships with existing and emerging strategic vendors used by the enterprise. Maintain and present market analysis to IT and business leaders regarding innovative product, solution and service opportunities. Work closely with stakeholders (IT, business, vendor management) to lead major sourcing programs. Drive the IT sourcing and procurement strategies for products, services and solutions. Identify cost-optimization opportunities across the company/globe and present a concise business case/plan to stakeholders. Create acquisition plans for large deals involving multiple vendors and internal stakeholders. Manage acquisition plans and RFx's escalating as required to adhere to timelines and effectively communicating changes in plan to internal and external stakeholders. Proactively seek ways to drive down the total cost of ownership through competition and vendor relationships. Identify and evaluate the best options for solutions, which may include acquisition of IT products, outsourcing or insourcing. Understand and adopt agile, pragmatic and fast-track principles into IT sourcing and procurement practices. Manage a comprehensive list of best-in-class vendors for bid processes developed by analysing industry trends and competitive positioning to ensure engagement and leverage of the most effective supply base. Negotiate contractual agreements with consistent commercial terms satisfying regulatory requirements per OCC policy Regularly interact with IT and business stakeholders to balance cost, risk and speed to ensure that the business can realize its objectives. Lead the negotiation strategy and negotiation team for IT contracts. Maintain an inventory of vendor spend by category (software, hardware, telecom, staff augmentation, services, etc.). Manage purchase order process to ensure timely delivery of all required IT items. Continuously update department policy and procedures, training guides and introduce process improvements Qualifications: Expert negotiation skills. Current knowledge of the global IT product and service market and trends. Successful track record in a mature procurement organization Advanced ability to influence and negotiate outcomes with stakeholders and vendors and to maintain collaborative relationships with them. Excellent verbal and written communication skills. Strong problem-solving and conflict resolution skills in vendor and internal customer relationship environments. Proven ability to discern when and how to escalate issues for resolution. Working knowledge of regulatory guidance pertaining to the financial services industry. Demonstrates integrity through actions. Technical Skills: Proficiency in MS Office, Sharepoint, ERP tools such as Oracle Fusion, Ariba or Coupa Minimum 10 years' experience in the following: Managing strategic vendor relationships and developing strategies that look to reduce overall cost or risk. IT vendor management and/or sourcing and procurement. Evaluating support agreements and the yearly true-up and demand management requirements. Leading IT negotiations Minimum 5 years' experience in the following: IT Asset management IT Hardware Procurement
Tailored Solutions Manager - Permanent - Paignton, Devon and Remote - RL7649 Job Type: Permanent (37.5 hours per week) Location: Paignton and Remote (3 days per week onsite, an attractive relocation package is offered on a case by case basis) Benefits: 25 days annual leave (increasing to 30 with length of service), 4 x life insurance, employer pension contributions starting from 6% up to 14%, single private medical insurance and Medicash plan. Job Overview: This role offers the exciting challenge of providing managerial and project oversight across our clients' tailored solutions team. The Tailored Solutions team primarily works with leading-edge GNSS simulators across the Positioning Navigation and Timing technologies. In supporting this portfolio there is the opportunity to be fully engaged across all phases of the Product Realisation Process', together with customer engagement. Job Responsibilities: Manage a team of Tailored Solutions (TS) Engineers to ensure that various, sometimes competing, business needs are met - effectively communicate priorities within and outside of the team. Manage key business stakeholders including sales, finance, PMO, engineering and operations, to ensure successful pre-and post-sales delivery of TS projects. Prepare pricing for TS projects and circulate for approval within the business whilst maintaining stakeholder alignment. Work with the TS engineering team and the sales team to derive technical and commercial solutions for customer issues, including through direct customer engagement. Provide forecasting for TS projects and associated component demands. Generate an overview of booked TS projects and ensure stakeholder alignment on their delivery. Manage team workload, ensuring efficient resource use and clear tracking of tasks and progress. Job Requirements: Proven experience in leading technical or engineering teams, with a focus on collaboration and performance management. Demonstrated project management skills, including the ability to prioritize tasks, forecast resource needs, and meet deadlines in dynamic environments. Strong technical background in PNT, GNSS, or related fields such as RF, microwave, electronic warfare (EW), antennas, or similar technologies. Must be able to attend the Paignton office as required, up to 3 days per week. Personal Attributes: Forward thinking; sees opportunities for growth and pushes the boundaries to find new ways to get results. Takes ownership, engaging around challenging issues with the ability to reach out and coordinate technical inputs from the wider stakeholder environment. Demonstratable experience of effectively prioritising responsibilities/projects for oneself and the team to make the most efficient use of time and resources. Experience of leading an engaged and energised team by encouraging the development of skills, providing a diverse scope of work and providing feedback and recognition. The ability to communicate and collaborate effectively across functions, multi-disciplined project teams and subject matter experts, ensuring all stakeholders are informed and consulted with in a timely manner. Familiar with (ideally GNSS-based) R&D methods, GNSS testing, and simulator development. High level of computer literacy with good presentation skills. To apply for this Tailored Solutions Manager permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
28/03/2025
Full time
Tailored Solutions Manager - Permanent - Paignton, Devon and Remote - RL7649 Job Type: Permanent (37.5 hours per week) Location: Paignton and Remote (3 days per week onsite, an attractive relocation package is offered on a case by case basis) Benefits: 25 days annual leave (increasing to 30 with length of service), 4 x life insurance, employer pension contributions starting from 6% up to 14%, single private medical insurance and Medicash plan. Job Overview: This role offers the exciting challenge of providing managerial and project oversight across our clients' tailored solutions team. The Tailored Solutions team primarily works with leading-edge GNSS simulators across the Positioning Navigation and Timing technologies. In supporting this portfolio there is the opportunity to be fully engaged across all phases of the Product Realisation Process', together with customer engagement. Job Responsibilities: Manage a team of Tailored Solutions (TS) Engineers to ensure that various, sometimes competing, business needs are met - effectively communicate priorities within and outside of the team. Manage key business stakeholders including sales, finance, PMO, engineering and operations, to ensure successful pre-and post-sales delivery of TS projects. Prepare pricing for TS projects and circulate for approval within the business whilst maintaining stakeholder alignment. Work with the TS engineering team and the sales team to derive technical and commercial solutions for customer issues, including through direct customer engagement. Provide forecasting for TS projects and associated component demands. Generate an overview of booked TS projects and ensure stakeholder alignment on their delivery. Manage team workload, ensuring efficient resource use and clear tracking of tasks and progress. Job Requirements: Proven experience in leading technical or engineering teams, with a focus on collaboration and performance management. Demonstrated project management skills, including the ability to prioritize tasks, forecast resource needs, and meet deadlines in dynamic environments. Strong technical background in PNT, GNSS, or related fields such as RF, microwave, electronic warfare (EW), antennas, or similar technologies. Must be able to attend the Paignton office as required, up to 3 days per week. Personal Attributes: Forward thinking; sees opportunities for growth and pushes the boundaries to find new ways to get results. Takes ownership, engaging around challenging issues with the ability to reach out and coordinate technical inputs from the wider stakeholder environment. Demonstratable experience of effectively prioritising responsibilities/projects for oneself and the team to make the most efficient use of time and resources. Experience of leading an engaged and energised team by encouraging the development of skills, providing a diverse scope of work and providing feedback and recognition. The ability to communicate and collaborate effectively across functions, multi-disciplined project teams and subject matter experts, ensuring all stakeholders are informed and consulted with in a timely manner. Familiar with (ideally GNSS-based) R&D methods, GNSS testing, and simulator development. High level of computer literacy with good presentation skills. To apply for this Tailored Solutions Manager permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.