NO SPONSORSHIP

Technology Operations - Linux, Windows, CI, IBM, UC4 Scheduling

SALARY: $80K - $94K PLUS 10% BONUS

LOCATION: DALLAS

This is a 3rd shift position with the following schedule:

Hours: 10:30pm to 7:00am central

Days: Monday through Friday

First level incident identification continuous improvement (CI) Mainframe IBM JCL Linux Unix Windows Network Storage application life cycle scheduling application tools UC4, control-m, MQ etc.

This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Cloud, Linux/Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible and being a technical liaison to teams to ensure that operational readiness, documenting the issues impacting the business and following best practices are being adhered to.

• • Focus on shifting the overall operational posture from re-active to pro-active
  • Analyze and report upon Production performance CI opportunities
  • Analyze and report upon Production capacity CI opportunities
  • Analyze and report upon Production critical-path processing CI opportunities
  • Stand-up SWAT's if when needed to drive resolution of ongoing Production issues
  • Identifies and diagnoses complex problems and factors affecting Production performance
  • Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions
  • Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed)
  • Consult & evangelize for operational best practices

Qualifications:

Responsibilities:

• • Employ first-level Incident identification and resolution techniques to interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms.
  • Monitor multiple applications and systems using approved software.
  • Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.
  • Report and document any processing anomalies utilizing approved software. (Service Now/Remedy)

Technical Skills:

• • [Required] Basic knowledge of ITIL principles
  • [Required] Working knowledge of Scheduling applications/tools (UC4/Control M)
  • [Required] Basic understanding of Network
  • [Required] Basic understanding of Unix/Linux
  • [Required] Basic understanding Windows
  • [Required] Basic understanding Storage
  • [Required] Basic knowledge of IBM JCL
  • [Required] Understands technical monitoring and metrics
  • [Required] Sophisticated understanding of enterprising technology
  • [Required] Mature understanding of the relationship between software and hardware
  • [Nice to have] Knowledge of Clearing and Finance industry
  • [Required] Basic Knowledge of Application life cycle and deployment
  • [Required] Knowledge of MQ (stop/start/recycle)
  • [Required] Problem/Incident management applications and tools experience

Education and/or Experience:

• • Bachelor's degree
  • 3+ years of OS390 JCL and IBM utilities
  • 3+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured.
  • 3+ years working knowledge of an open systems scheduling product (UC4).
  • Some knowledge of cloud environment