- Job Title: 1st Line Support Engineer (Contract)
- Location: Educational Site, Peterborough
- Rate: £180 per day

About the Role

We are urgently seeking a 1st Line Support Engineer to provide IT support at an educational site in Peterborough. This is a contract role requiring an immediate start. The successful candidate must hold an Enhanced DBS and have experience working in a Windows and O365 environment.

Key Responsibilities

• Provide 1st line technical support to staff and students.
• Troubleshoot and resolve IT issues related to Windows, Office 365, and general hardware/software.
• Escalate more complex issues to 2nd/3rd line support when necessary.
• Ensure smooth operation of IT systems within an educational setting.
• Maintain accurate records of support requests and resolutions.

Key Requirements

• Enhanced DBS (Essential).
• Proven experience in a 1st line support role.
• Strong knowledge of Windows OS and Office 365.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently in a fast-paced environment.
• Previous experience in an educational setting (desirable but not essential).

If you are available immediately and meet the criteria, please apply now!