Job Title: Remedy Developer (ARS v8) - Hybrid/UK
Location: Ideally Reading office once or twice a week - happy to consider other UK locations
Salary/Rate: Up to £589 a day Inside IR35
Start Date: March/April
Job Type: 16 Week Contract (with scope to extend)

Company Introduction

We are looking for a Remedy Developer to join our client in the Telecommunication industry.

*Must have Remedy ARS V8 experience for this role*

You will contribute to the Design, Development, Enhancement & Support of hybrid (bespoke & vendor) Service Management IT solutions and provides subject matter expertise to enable others in the team to meet delivery needs & challenges. You will ensure the Service Management technical environment(s), processes, tools, capability and capacity are fit for purpose and shape/influence the operating model to improve the delivery service provided (costs, timescales & quality).

The successful candidate for this role must be able to travel to their closest office once or twice a week, as well as the Reading office occasionally for meetings.

Knowledge & Experience:

• Excellent verbal & written experience of the English language.
• Extensive recent knowledge and practical experience of one or more of the following software products:-
  • BMC Remedy ARS (on premise)
  • BMC Atrium Integrator
• Awareness & understanding of multiple software development/integration technologies (see Technical Skills & Abilities).
• Proven use of different Development/Delivery methodologies (eg Waterfall, Agile ).
• Ability to effectively communicate with all levels to ensure mutual and shared understanding.
• Builds and maintains strong internal and external relationships through mutual understanding.
• Excellent trouble-shooting and problem solving skills
• Experience of analysing, impact assessing, planning and resolving complex technology requirements, problems and issues.

Technical Skills & Abilities:

• Customisation, Development and Integration skills, that can be evidenced/showcased, in BMC Remedy (ARS V8+ - as "greenfield" bespoke dev).
• Ability to integrate Remedy and 3rd party tools (on-prem).
• Experience on rest API, Atrium Integrator configuration and Remedy workflow development.
• Experience of BMC CMDB and the ability to troubleshoot issues related to data normalization, reconciliation
• Excellent SQL skills across industry RDBMS technologies (Oracle, MS SQLServer )
• Awareness/Experience across industry RDBMS development languages (stored procedures/Scripting)
• Proficient Windows/Unix skills (OS cmd line/Shell Scripting/Services).
• Recent experience in source code/version control management & delivery collaborative tools (eg Jira, Subversion, Microsoft Team Foundation Server ).
• Understands, explains and presents complex technical ideas or issues to both technical and non-technical audiences at all levels in a persuasive and convincing manner.
• Authentic, transparent and considerate. Works hard to create a Winning Team.
• Displays Energy and passion to achieve and exceed stretching objectives often delivering within tight timescales

Job Responsibilities/Objectives

• Participates & Supports in impact assessment and analysis of hybrid Service Management platform solutions through direct fault fix or subject matter expertise to other support partners.
• Participates and Supports in the Quality Assurance of solution delivery (Unit, System, Integration, User Acceptance, Operational Readiness and Post Implementation test cycles).
• Data Configuration, Customisation and Development of bespoke Remedy ARS platform and Atrium CMDB & Integrator components.
• Support the production of delivery Impact Assessments, for software development, against business requirements, to allow timescales, costs and complexity to be socialized and agreed before any delivery engagement.
• Production of Detailed/Functional Design of hybrid Service Management platform solutions, based on business requirements and in line with architecture steer and security & compliance obligations.
• Peer review of code, configuration and documentation, ensuring it meets industry and organisational standards.
• Maintains and improves relationships with key customers, peers in other functions/operating countries and key vendor partners.
• Ensures that system development is implemented in a secure, compliant (ie CAS-T, IL3 and PSN obligations), coherent and consistent manner and that planned systems developments are compatible with the organisation's existing systems, infrastructure and strategic plans.

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.