ServiceNow Developer (Dynatrace integration) - £350 - 400 - remote - 6 months

Skills/experience

• Have 5+ Years strong ITOM experience
• Needs to understand the Service Graph Connector for Dynatrace
• Know how ServiceNow will generate Service Mapping tree using Dynatrace tags which will show holistic view of the impact caused by an incident or event in ServiceNow (from Dynatrace)
• Know how to use the Identification and Reconciliation Engine (IRE) in ServiceNow
• Know how to resolve design issues between Dynatrace and our current ServiceNow setup to ensure that that the CMDB and Event Management within ServiceNow are not impacted as a result of the Dynatrace integration
• Able to work on Dynatrace Incident Integration which pushes incidents and events into ServiceNow
• Able to navigate the existing integrations and alerts we have in ServiceNow and ensuring that any Dynatrace design does not impact the event management dashboard
• Will need to be able to provide options and build solutions to any changes to Event Management as a result of Dynatrace
• Will need to be able to develop auto-incidents for some auto-discovered events within ServiceNow (from Dynatrace)
• Potentially work on orchestrations to resolve incidents and/or provide guidance