We are heading up a recruitment drive for a global consultancy that require 2. Servicenow Developers To join them on a major financial services project that's based remotely.

REQUIRED KNOWLEDGE/QUALIFICATIONS

• 5+ years strong demonstrable experience of ServiceNow ITSM inc. workflow, Incident/Change/Problem, Scripting, portal design, CMDB.
• Ideally 2+ years demonstrable experience of ServiceNow ITOM inc. Discovery and Event Management
• Ideally experience of other ServiceNow modules (HR, Legal, IRM, SecOps etc)
• Good understanding of development life cycle and software life cycle in general.
• Good experience in project (problems and incident) planning
• Ability to work with others and to be able to effectively work alone.
• ITIL Foundation Certification

To qualify for the more senior role you must have experience in:

• Have 5+ Years strong ITOM experience
• Needs to understand the Service Graph Connector for Dynatrace
• Know how ServiceNow will generate Service Mapping tree using Dynatrace tags which will show holistic view of the impact caused by an incident or event in ServiceNow (from Dynatrace)
• Know how to use the Identification and Reconciliation Engine (IRE) in ServiceNow
• Know how to resolve design issues between Dynatrace and our current ServiceNow setup to ensure that that the CMDB and Event Management within ServiceNow are not impacted as a result of the Dynatrace integration
• Able to work on Dynatrace Incident Integration which pushes incidents and events into ServiceNow
• Able to navigate the existing integrations and alerts we have in ServiceNow and ensuring that any Dynatrace design does not impact the event management dashboard
• Will need to be able to provide options and build solutions to any changes to Event Management as a result of Dynatrace
• Will need to be able to develop auto-incidents for some auto-discovered events within ServiceNow (from Dynatrace)
• Potentially work on orchestrations to resolve incidents and/or provide guidance