Key Responsibilities:

• Configure and maintain UKG Pro WFM (formerly Kronos Dimensions) modules, including Timekeeping, Absence, Advanced Scheduling, and Analytics.
• Integrate and support Passport application in conjunction with UKG Dimensions. This is a crew planning and scheduling software for field service organizations.
• Collaborate with HR, IT, and other departments to gather requirements and implement effective solutions.
• Perform system integrations, upgrades, and enhancements.
• Provide technical support and troubleshooting for UKG Dimensions and Passport users.
• Develop and deliver training sessions for end-users on various modules.
• Monitor system performance, ensure data integrity, and generate analytical reports.
• Create and maintain documentation for system configurations, processes, and best practices.
• Create KEDB documentation as part of incident management and analysis.
• Stay updated with the latest features and best practices for UKG Dimensions and Passport.