Location: Hybrid (Home & Worcestershire based office)
Hours: 30 - 37.5 hours per week, Monday to Friday
Salary: Competitive, based on experience

About Us

Our client is a market leading business who are looking for a hands on Application Support Specialist to help us maintain, optimise, and improve our IT systems and business applications.

The Role

As an Application Support Specialist, you will manage, maintain, and enhance the IT systems and business applications that keep the operations running smoothly. You'll be responsible for troubleshooting, system integration, data management, and supporting Microsoft and cloud-based applications. This is a multi-functional role where you'll play a key part in ensuring our applications work efficiently while also supporting system improvements and future cloud migrations.

Key Responsibilities

• Application & System Support - Monitor and maintain business applications, ensuring seamless performance.
• NetSuite ERP & API Management - Support, integrate, and manage NetSuite ERP with various business applications.
• Microsoft Applications & CRM Support - Assist with MS 365, CRM, and other business-critical applications.
• Data Management - Handle CSV data uploads into NetSuite for updates and process enhancements.
• Cloud & On Premise Support - Assist in the future cloud migration of on premise infrastructure.
• Automation & System Enhancements - Work on improving workflows and automation, advising on best practices.
• 2nd Line Support - Help the IT Manager with onsite troubleshooting and general technical support.
• Security & Access Management - Ensure user access, permissions, and authentication processes are maintained.
• Documentation & Knowledge Sharing - Develop and maintain support materials and train users where necessary.

What We're Looking For

• Experience in IT systems & business application support.
• Strong technical knowledge of ERP systems (NetSuite preferred) and API integration.
• Experience with Microsoft CRM, Microsoft 365, and cloud-based applications.
• Problem-solving mindset - ability to identify system inefficiencies and propose improvements.
• Data management experience - confident with creating, handling, and updating data using CSV files.
• A self-starter who can work independently and enjoys making strategic decisions.
• Any experience training teams on Microsoft 365 would be highly advantageous.

Why Join?

Work on cutting-edge business applications with direct ownership of improvements.
Hybrid working model - split time between home and office.

Gain hands on experience in cloud migration, automation, and system enhancements.
Join a small, dynamic IT team where your contributions will have a real impact.

If you thrive in a fast-paced environment, love solving system challenges, and want to be part of an innovative, growing company, we'd love to hear from you.

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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