We are looking for an IT Service Delivery Manager to implement ITIL 4 for a client project in Luxembourg.

Location: 100%on-site work in our premises, in Luxembourg.

Start date: Immediately

Duration: 2 years; possible extensions

Preliminary Requirements:

• Candidate must be citizen of member states of the European Union (EU nationality).
• Candidate must be freelancer.
• Candidate must be ITIL 4 Managing Professional (MP) certified, at least including two of the following:
  • ITIL 4 Specialist: Create, Deliver and Support (CDS)
  • ITIL 4 Specialist: Drive Stakeholder Value (DSV)
  • ITIL 4 Specialist: High-velocity IT (HVIT)
  • ITIL 4 Strategist: Direct, Plan and Improve (DPI)

Task description:

• Day-to-day management of operations that satisfy continuity of service, recovery, security and performance needs.
• Management of service deliveries using ITIL 4 MP methodology.
• infrastructure/application monitoring and reporting.
• Follow-up improvement of deployment processes.
• Make recommendations, high level reports and presentations.

Job requirements:

• University degree (Master of Advanced Studies) or Engineer in Computer Science/Security & Resource Management.
• Minimum 5 years of professional IT experience.
• ITIL 4 MP certified, attested by certificates, two of the following is required:
  • ITIL 4 Specialist: Create, Deliver and Support
  • ITIL 4 Specialist: Drive Stakeholder Value
  • ITIL 4 Specialist: High-velocity IT
  • ITIL 4 Strategist: Direct, Plan and Improve
• Proven and excellent experience in using, at least, the following technologies:
  • Service Now, Github
  • Linux, Oracle, SQL
  • X(HT)ML, XSLT, Java, Javascript, CSS, VBScript

• Excellent English speaking & writing skills.
• Very good French language skills.
• Experience and willingness of working in an international/multicultural environment.

infeurope is a Luxembourg-based IT service provider, designing, developing and managing multilingual information and documentary systems in many application areas and business sectors. For more than 40 years we have delivered IT systems and solutions.